Customer Reviews for U-Haul Moving & Storage of Sun City West

14,968 comentarios

13420 W Bell Rd Ste 100   Surprise, AZ 85378
(East of Grand Avenue)

(623) 975-1173

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(623) 975-1173

13420 W Bell Rd Ste 100
Surprise, AZ 85378
(East of Grand Avenue)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Cambio de propano
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

Just make sure what you want is there. What I reserved was not,but they gave us a regular 10 ft truck with the same gas mileage fee as the Van I had ordered.

Emily L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luna P. 
Clasificación:
2.0

still waiting for the emailed receipt the check in rep promised. 45 minutes to get a trailer that I reserved. I understand that they need more staff but this was a very long wait for a simple trailer....where is my receipt?????

Craig P. 
Clasificación:
5.0

El cliente no dejó un comentario.

martin A. 
Clasificación:
1.0

Horrible communication and did not have proper location after guaranteed. The customer service rep did not state that picking up at a different location would also mean dropping off at the same location, this should have been communicated. Calling 2 hours before the expected pick-up time for a move is inexcusable, especially going out of the way, which made me take time off work to get to the location. The manager did reduce the mileage charge to .69 a mile, however, doing the math it actually cost more to travel with mileage and gas, along with hours of time wasted. I will not use this service again and calling the corporate office to see if we can reduce the cost of this hectic ordeal.

Chris H. 
Clasificación:
3.0

To be charged a dollar more than gas prices is highway robbery. We will never use uhaul again.

Matthew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

Much better than the experience renting the Truck in Beaverton Oregon.

Steve S. 
Clasificación:
5.0

Have more than one person waiting on customers in the front. Everyone comes at same time and line was 10 people deep

Cynthia P. 
Clasificación:
5.0

Everything was great

Linda K. 
Clasificación:
5.0

Attentive and friendly staff. Thank you!

Theresa R. 
Clasificación:
5.0

Great staff and very helpful

Dennis R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judy O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACK B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Traci R. 
Clasificación:
2.0

We were charged an additional 110$ 3 weeks after we used the truck. With no explanation and no refund.

DAVID G. 
Clasificación:
5.0

Representatives ( Julie and another lady) provided best service.

VIKRAM C. 
Clasificación:
5.0

nothing

Merlin S. 
Clasificación:
4.0

El cliente no dejó un comentario.

James D. 
Clasificación:
5.0

Nada

Gary F. 
Clasificación:
5.0

Drop off location the lady was sweet and the manager was totally helpful

Raul C. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorie S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Terry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

nothing

Paul R. 
Clasificación:
4.0

El cliente no dejó un comentario.

DOUG M. 
Clasificación:
5.0

Stay the course

Duane L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent D. 
Clasificación:
2.0

Made it reservation for a unit came in the next day paid for said unit put my lock on the unit came back two days later with my stuff My axis code was denied and my unit was scheduled to be given to somebody else and I believe that is unacceptable

BRANDON K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stanley F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kurt P. 
Clasificación:
5.0

El cliente no dejó un comentario.

jodie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doyle S. 
Clasificación:
5.0

Extraordinario servicio al cliente

RENEE D. 
Clasificación:
5.0

Great

David G. 
Clasificación:
2.0

The mileage was way off and we were almost over charged by 220 miles of driving we never did. I will never return to this l9cation...very poor customer care in a crisis situation.

Paul H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RENE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark R. 
Clasificación:
4.0

The employee who checked me in was curtious and helpful. I was checked in and on my way in no time.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY W. 
Clasificación:
1.0

I originally reserved a truck from 9am to the same day 3pm. We realized we needed more time so I got ahold of uhaul through online chat and asked if it was possible to extend my reservation a couple kore hours. The agent said no problem you now can drop it off next day by 8:45am. Didn't mention there would be an additional fee and I assumed there wasn't going to be because it's still within a 24 hour period for the rental. I went on with our moving then dropped off the truck clean and with gas where it was supposed to be then they told me I'm charged for another day and said I was late when I returned the truck by 8:30am. The worker looked confused when I told him I had gotten approval to extend the rental and couldn't figure out why I was charged an entire extra day. For that I could've kept the truck a few more hours and completed a lot more moving. Not great business at all. Very pissed about the extra day charge when I dropped it off first thing in the morning with approval. Never again.

Christopher R. 
Clasificación:
4.0

El cliente no dejó un comentario.

David C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James W. 
Clasificación:
5.0

Amazing service for the return

Martin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SALVATORE I.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jerry P. 
Clasificación:
1.0

El cliente no dejó un comentario.

Amber D. 
Clasificación:
5.0

The wait time was long as there was only one person inside, Julia, as the other person, a gentleman, was trying to handle both outside and inside support. However, Julia was so nice and welcoming and I could tell she was trying to help all of us as fast as she could. The gentleman checking me in at the end, was also friendly and helpful. Like most places, that need employees, that was the only thing that I found could be improved. Possibly signage and street correction on where to enter and exit too...you can only go right or left, but you have to enter going straight for drop off. Not sure if this could be fixed, but I could see this improving efficiency and safety of this location. Thank you for allowing this feedback.

Julie B. 
Clasificación:
4.0

Your service was great. However the recommended loader service, Nick's , was less than stellar. The lead for Nick's was very rude . Did not introduce himself, just started to be critical to what we had already done. He said we would make to Washington without the load being a mess. He was wrong about that. I know they don't work for Uhaul, but maybe a word to Nick's about customer service!!.

Siegbert K. 
Clasificación:
5.0

El cliente no dejó un comentario.

bob K. 
Clasificación:
5.0

The man that checked us in was very helpful and friendly. The two at the desk not so much

stephen J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
5.0

Wonderful service. Rental UHaul truck and other equipment are ready and clean when we come to pick up. Worker was friendly, on time, and professional.

Tiet B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheree H. 
Clasificación:
5.0

The staff was very professional and helpful great experience.

Vince P. 
Clasificación:
3.0

When picking up equipment such as a trailer on the back of the property, have employees there to hook you up! We waited over 20 min. for someone. The entire back lot was deserted. We had to go back around the front and inside to find out what was going on. Then when we returned to the back, your employee came out and helped someone that had just pulled up to pick up their trailer, so we waited AGAIN. When a person has helpers waiting at home. this was frustrating. More organization and better customer service would have improved our experience. Would I recommend this location? I suppose, since it's the only option for miles.

Teresa J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Myron M. 
Clasificación:
5.0

U haul did an outstanding job making our move a wonderful experience, from the helpful lady who took our reservation, the kind lady at the pick-up location and the very kind gentleman who helped us when we returned the 15 ft truck. Every step of the way a great experience we would highly recommend u haul to handle your moving needs...very happy customers

Dennis D. 
Clasificación:
5.0

Very nice facility with extensive inventory and helpful staff

Steve K. 
Clasificación:
3.0

Not sure guy checked tires nothing Else

Alan W. 
Clasificación:
5.0

personnel was very helpful

Shelley F. 
Clasificación:
5.0

More smiles

Paul S. 
Clasificación:
1.0

Horrible experience. I was VERY unimpressed by your employee, Matthew the manager. He wasn't rude, but he wasn't friendly either, and I got the impression he could care less about helping me get into my unit, because I came in 10 minutes prior to closing. I didn't have anyone from the office to help me figure out the two terminals needed to get into the storage facility. When I finally got to my unit on the third floor, there was somebody else's lock on it! Went to office, and it was closed up tight. One of the people coming out of the storage facility who rents there, said I should have had someone show me how to get into my unit! I was so unhappy with my experience that I cancelled my unit the very next day. I will never again go back to your U-Haul in Sun City. I will take my business elsewhere.

Darren R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lennox G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marvin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ignacio L. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHYLLIS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gino M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Paul D. 
Clasificación:
3.0

I got this storage unit in October of 2021 and removed my property in October 2022 and in that time the price of the unit increased twice....

loren h.  |  Overall Experience 
Clasificación:
5.0

Someone took my key and stole my 83 inch tv out my unit without my permission

Charles j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Salina E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis M. 
Clasificación:
5.0

I am very impressed with the entire event … from my initial contact on Bell Rd Surprise AZ to today when Garrett Palmer picked up the box. Garrett was very efficient, friendly, polite and patient with my comments and questions ⭐️ Uhaul kept their promise ⭐️⭐️⭐️

Sallie F. 
Clasificación:
1.0

Truck was in very poor condition The "check engine" light was on and truck could not be used. It took a long time to get another truck.

William D. 
Clasificación:
1.0

They sent me off with a tank almost on empty just to find that after I completely load the truck and fill it with gas, to find that there's a hole in the tank and all the gas I put in it went right out onto the gas station lot. Honestly, I always have a horrible experience with U-Haul. Not one person apologized for the huge inconvenience and I had to drive the truck with gas leaking and the smell in the cab. I'm not one to leave reviews on anything, but seriously. How many times will U-Haul screw me over?

DYLAN R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christopher E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve S. 
Clasificación:
5.0

perfect = got truck on time and when I brought it back I was processed very quickly. Truck was in great condition and comfortable

Gerald P. 
Clasificación:
5.0

Uhaul's concept that pickup locations are interchangeable is very frustrating. The last two times I've "reserved" a Uhaul, I have weeks later been sent to a different location (45 minutes away). The two people in line in front of me were experiencing the same thing and were very frustrated as well. Customers should be able to plan ahead, without someone assuming that an alternate pickup location works just fine for them. A call/text IS made to the customer, but you can basically take it or leave it at that point - your original "reservation" was not actually a reservation.

Brian S. 
Clasificación:
5.0

I felt the service man was very helpful and efficient.

Thomas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEION G. 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNE H. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMES H. 
Clasificación:
3.0

Trailer had some significant damage and taillight out. Could have gotten me a citation. Location had the slowest counter of all uHaul locations I've visited. Took about 45-1 he to rent the trailer and it was reserved. One counter person up front and a line of about 10 people to serve. All while having to answer the phone as well which held everything up.

Phillip B. 
Clasificación:
5.0

This is where I always prefer to drop my rental unit on this end after my rental. Great personnel, courteous, appear to be happy with their career choice, and friendly as well as accommodating. Regards, Lewis

LEWIS M. 
Clasificación:
2.0

I have no issue with this location, but I was supposed to get my trailer at a location 20 miles away and wasn't notified about the change of pickup locations.

PATRICK G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Iorgu L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth R. 
Clasificación:
5.0

This location had plenty of room to manuver around and was on spot to drop off before I even got stopped in proper area for checking in or out

Patrick B. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID E. 
Clasificación:
5.0

Again everyone was so extremely helpful the manager at the Houghton Lake U-Haul she went out of her way to help us get us set up and get us safely on our way!

Jackie F. 
Clasificación:
5.0

Excellent service

alex L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deirdre M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Loraine H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew P. 
Clasificación:
5.0

No improvements necessary. I pulled up at the drop off location, the U-Haul rep came out and removed the trailer from my hitch, scanned the trailer information and sent me on my way

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark F. 
Clasificación:
5.0

Sadly I was at me then one uhaul location on Saturday however your location was the cleanest inside and out. Employees were all nice and had excellent customer service skills. Hands down the best uhaul location I've seen

Katie M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Chris D.  |  First Impressions 
Clasificación:
3.0

One of my storage unit had ants and they were all over my furniture!

Cotillion J.  |  Overall Experience 
Clasificación:
5.0

The gentleman that set us up was over and beyond professional and very helpful. An employee any business would be proud to have!!!!

craig w.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

stephen c.  |  First Impressions 
Clasificación:
5.0

Everything was so easy and the staff was very professional and helpful! I would definitely use this Uhaul storage location again.

Brett U.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad J.  |  First Impressions 
Clasificación:
2.0

Broken ac in climate control, few nice employees, there is big racism in this company. No respect to military families, many employees had no clue on basic issues, I had to call manyyyyy times a day for simple thing. We used many storage companies in USA thanks to military life. This uhaul was super worst experience. .....our church helped us to get our boxes out so we do not have to be abused and mistreated by racist u haul employees. When u receive good citizens with hate and hostility u receive more hate and hostility. Good bye to U haul for ever.

Lilliana E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

brandon b.  |  Overall Experience 
Clasificación:
5.0

Thank you for your assistance it was a long brutal day. To get in all set and conveniently situated was awesome. Thank you Matt and the team

STEPHEN D.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Karen M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marie S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

linda d.  |  First Impressions 
Clasificación:
5.0

Super nice people moving is very stressful (at least to me) . And Moving to a new State there are alot of unknown and unforeseen events and costs , THANK YOU ,THANK YOU , THANK YOU TO ALL THE GREAT STAFF AT THIS LOCATION SUPER EXCELLANT IS MORE LIKE IT ! AS A MATTER OF FACT THIS WAS THE MOST ACCOMODATING PART OF OUR 400 MILE MOVE. RANDY & TERRI MCELVAIN SUN CITY , AZ.

RANDALL M.  |  First Impressions 
Clasificación:
5.0

Thank you for this facility…. I am pleased!

Charlesetta B.  |  Overall Experience 
Clasificación:
5.0

Outstanding service

eddie l.  |  First Impressions 
Clasificación:
2.0

Being charged for extra 43 miles I didn't use and no recourse to speak with the general manager who is never available and doesn't not return phone calls to resolve this issue. Was told I had 24hr access to storage but the pin doesn't work and again I can only talk to general manager who is never available. Customer service line is a joke. Wouldn't recommend using this branch to anyone. The movers from Side Job Rob's were excellent and moved our items quickly and carefully, I would recommend their services to anyone moving in near future.

Karron J.  |  First Impressions 
Clasificación:
5.0

I always use uhaul for my moves, I am never disappointed by the friendliness and willingness they have to make moves less stressful. Super thankful for everyone i was in contact with in oceanside and in arizona

Rochelle B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian D.  |  First Impressions 
Clasificación:
4.0

Wayne was very efficient and helpful and was able to assist me with the storage unit I needed.

Susan R.  |  First Impressions 
Clasificación:
5.0

Great staff / very willing to help... Thanks

JAMES K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha M.  |  First Impressions 
Clasificación:
5.0

Extraordinario servicio al cliente

Gregory D.  |  Overall Experience 
Clasificación:
5.0

Girl at the desk was awesome!

DWAYNE W.  |  First Impressions 
Clasificación:
5.0

We have used this location several times. Always clean and accessible. Easy in and out with carts available to help. Makes the stresses of moving a little easier.

ROSE L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Marie S.  |  First Impressions 
Clasificación:
5.0

Incredible Staff & Location. Thank You All. Everyone Was Extremely Great At Their Profession. Dimitrious H. Went Above And Beyond To Help Me As Soon As I Arrived. Very Nice And Precise. I Appreciate Everything Very Much. You Guy's Make Me Consider Joining The U-Haul Family, As Well. Well Represented And Professional Allstars. Excellent Job!

Daniel G.  |  First Impressions 
Clasificación:
5.0

The loading dock was amazingly easy. Thank you for having the foresight for having flatbeds and a mattress cart! Made things SO much easier. Admittedly, I was taken aback with the black box in the unit. I asked my son, "What's that?!" And he said, "…uhhh you don't want to know." Rats?! Are there really rats in the storage areas!!

Christine R.  |  First Impressions 
Clasificación:
5.0

Amazing staff. 👏🏾

Carla H.  |  First Impressions 
Clasificación:
5.0

Great staff

MICHAEL E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

michael e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerrod W.  |  Overall Experience 
Clasificación:
5.0

Camden and Orlando assisted me and they were both friendly and very professional. The only thing I noticed, because I recently had total hip replacement surgery, is the fact that there is no handicap parking in front of the building or close to the building and no handicap ramp. There should definitely be those two items I mentioned there. I had a little difficulty getting up on the curb. Other than that, my experience with the wait time and professionalism of the staff (Orlando and Camden) was excellent!!

virginia c.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Stacie F.  |  First Impressions 
Clasificación:
4.0

Payed for 24 hour access and was declined after a call to the after hour number he was able to gain access for me, Thanks because the 2 other Uhaul faculties did the same thing to me and would not answer the phone …

kevin h.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Lawrence m.  |  Overall Experience 
Clasificación:
5.0

I love U-Haul they are very convent and work hard to make your move an in joyful move.

Ron N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachele D.  |  First Impressions 
Clasificación:
1.0

The problems and frustrations are too numerous to mention

Jeff P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

michael e.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenna G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

michael e.  |  Online Move In 
Clasificación:
3.0

The employees lied to me about how much gas my truck had and also told me that my direct pay would not be taken out which it was and when I went there I had reserved a large storage unit and had to pay for two small units VERY unprofessional. The employees lied several times. Just not happy. I did tak to them several times

CECIL A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Lawrence m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilyn R.  |  Overall Experience 
Clasificación:
1.0

you guys steal not just items but money from customers account through false charges of additions to your current agreement that you haven't authorized but are you

Vanessa R.  |  Overall Experience 
Clasificación:
5.0

Try not to send people too far out they way to pick up a truck that’s the only issue I had with my last no not my last I know my previous rental of the 20 foot truck you guys Head us go 50 miles out the way but your service is great and I appreciate it😁❣️

beverly c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CECILIA E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BESSIE M.  |  Overall Experience 
Clasificación:
3.0

I rented a unit for over 8 months and the security system never worked on it. I told staff multiple times and no one ever fixed it nor contacted me. It was not a good experience.

Brent W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFERY N.  |  Overall Experience 
Clasificación:
5.0

My experience at the Uhaul was great. My customer service representative was Olga. Although she was a new employee, she was very helpful and made my overall experience great. She was patient, respectful and did a great job.

Edgar B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tami L.  |  Overall Experience 
Clasificación:
5.0

Very helpful and friendly staff. They accommodated to my needs and were very professional.

Raymond M.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Brooke c.  |  First Impressions 
Clasificación:
5.0

Overall great experience. Friendly staff and hours are very accommodating. Customer service line is always friendly and accommodating as eell.

erick j.  |  Overall Experience 
Clasificación:
4.0

It sucked that you don't pro rate. I paid for the whole month of January, but vacated on January 11th. That fucken sucked.

Robert S.  |  Overall Experience 
Clasificación:
5.0

A true benchmark of continous improvement, quality, care and customer service. Words can not articulate the level of professionalism, facility maintenance and putting the customer first. Thank you for servicing me in the highest regard. I am a U-Haul customer for life. My many thanks goes out to: Mr. Ashdown Guy Joe Matt Sarah Anthony Zane And to all the team members at U-Haul Moving & Storage at Grand Ave & Bell Rd Surprise, AZ. To all your future successes, Derek Bolno

Derek B.  |  Overall Experience 
Clasificación:
5.0

Was satisfied with the speed of service and ease of use with vehicle and storage. I will use the same service and recommend Uhaul in the future.

JAMAL G.  |  First Impressions 
Clasificación:
5.0

Everyone was very helpful and pleasant to work with - thanks for making the moving process less stressful for me!

Denise G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Windric H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RAFAEL A.  |  First Impressions 
Clasificación:
5.0

Thank you, Derek Bolno 2/18/1988

Derek B.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Aaron E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin J.  |  First Impressions 
Clasificación:
5.0

Thank you for your assistance.. The new facility office area looks great in Surprise off grand Avenue (ARIZONA)

Patricia N.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Cynthia M.  |  Overall Experience 
Clasificación:
5.0

My help getting the unit was excellent Anthony was very helpful… The unit was clean the only issue was the lock was not in the unit as I had been told it would which only meant I had to simply go back and get one from the office no big deal

Gary C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

TERI D.  |  Overall Experience 
Clasificación:
3.0

Having to carry my own dolly from the office clear around to the back to the U-Haul I felt was very inconvenient

Ivy J.  |  First Impressions 
Clasificación:
1.0

The manager didn't work with me during covid-19 . Sold my belongings and kept the v remaining balance and said I still oqed. Not possible and I have yet to get a break down. ...

deborah s.  |  Overall Experience 
Clasificación:
3.0

Giving better directions for those who are new to Arizona will be helpful

Cheryl T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

loren h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron R.  |  Overall Experience 
Clasificación:
5.0

The move in process could not have been easier. All of the staff at this location were very friendly and helpful. Sarah was the front desk associate that helped me and she was exceptional. Sarah was very friendly and efficient and helped to make my move in a lot less stressful.

Stephanie B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley F.  |  Overall Experience 
Clasificación:
5.0

My only negative comment is regarding renting a vehicle to move out. Even though I made reservations weeks in advance UHAUL could not guarantee a truck would be available Bell/Grand so I might have to go to another facility to get a truck which would be extra time and cost. That helped in my decision to hire outside movers to empty my unit. If this is UHAUL policy then please disregard and know that otherwise I was completely satisfied with my 22 months at your facility. Gracias.

donna h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Hailey H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Marilyn R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

dana n.  |  Overall Experience 
Clasificación:
5.0

Wayne was awesome in finding a unit that worked best for me. Thank you!!

Denise G.  |  First Impressions 
Clasificación:
5.0

Anthony at the check in location for us was a great guy. Walked us through everything and took time to explain stuff to us.

Willie M.  |  First Impressions 
Clasificación:
4.0

Nice and clean facility. Helpful staff. Easy access on and off of Bell Road, but difficult to figure out where to go once you get inside the complex as they have expanded and the old arrows are still on the pavement. New arrows and clear signage is needed.

Catherine W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Colleen O.  |  Overall Experience 
Clasificación:
5.0

Called to book a reservation for a storage unit. Customer service was friendly, accommodating and helpful. By the time I got to the location to get my unit, I was seen immediately and they provided us with a lock and key as well.

erick j.  |  First Impressions 
Clasificación:
5.0

My only complain was that in the office it had one lady taking care of all the people coming in. You guys two people at the front desk.

andrea p.  |  Overall Experience 
Clasificación:
3.0

The sliding mechanism on the door only has one bolt instead of 2.

SUSAN S.  |  First Impressions 
Clasificación:
1.0

This survey was in spanish. I can find no way to change language even if there were I couldn't read it. Thats exactly how U-Haul has done business with me in 2021. I have used U-Haul since 2017. Even though they do not have competitive rates. This rental experience has been a complete NIGHTMARE. While in the hospital for a serious illness. I cancelled my rental and sent my children to remove items from storage. I called spoke to customer BAD service cancelled the rental and thought how easy. I was promised a call to confirm. Still in the hospital I lost track of time... NO call was ever received, or message left to confirm. 3 calls later when I finally reached the facility I again explained that I had canceled storage and had not received a confirmation call. Then I was told I could only cancel in person. I was never told this initially but again I explained that I was hospitalized and COULD NOT appear in person and that the storage was emptied well within the billing period, I was then told to hold and that this would be confirmed. I waited on hold more than 30 minutes in silence. No ONE CAME BACK TO THE PHONE. i hung and called again. I am so angry at this time nurses are asking me to calm down. I am irate but I explain again to the CSR and she takes my message and promises I woul get a phone call from the manager. I waited 2 DAYS AGAIN no call. In the mean time I receive a bill with a late charge for the same storage room I had been trying to CANCEL FOR A WEEK OR MORE. This entire experience has been deplorable. Finally I call customer service one more time and I was advised there was no record of an account. I still don't believe them. I'd rather THROW ITEMS AWAY than to deal with U-Haul ever again. I would like to rate the negative 10 if I could, particularly on the way they treat customers. And they increased there charges for awful customer service. I worked in customer service, I deal with customer service from other companies, but I have never such horrible, disregard for a long time paying customer.

TINA B.  |  Overall Experience 
Clasificación:
2.0

I had a reservation for a storage unit and after I drive from San Antonio to Phoenix to find out there is none and I had to take two units for the priceof the one I had and pay more and the staff didn’t care what use was there in having a reservation if you do what you want

CECIL A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

gary h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

wess b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvette L.  |  Overall Experience 
Clasificación:
3.0

The staff was nice, courteous, and helpful. They helped me with renting my storage unit and changes I needed to make. However, getting my Uboxes brought up to the storage unit was a nightmare. I had to reschedule after the first attempt because they weren't brought up. The 2nd time we had to wait over an hour before the first of three boxes were brought up. After we unloaded the box I had to call the manager to find out where the other two were. He handled it and the other two boxes came up without incident.

Michele S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Moriah R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Joan C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd M.  |  First Impressions 
Clasificación:
3.0

It would be nice to actually have the store location actually answer the phone. The prices just went up but prior to that they were the same for 2 years.

Tina S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Megan S.  |  First Impressions 
Clasificación:
4.0

The door to the unit was stuck for awhile. The helper finally got it open. I came back with boxes later and sprayed some lubricant so it works ok now.

Bill l.  |  First Impressions 
Clasificación:
2.0

My only complaint is that uhaul didn't prorate their fees. I'm from out of town and just paid my rent 3 days prior to cleaning out my unit and I got screwed for the entire month..

LORI B.  |  Overall Experience 
Clasificación:
5.0

Staff was kind courteous and knowledgeable. Facility was spotless

Julie U.  |  First Impressions 
Clasificación:
5.0

Very good staff at this location. Went out of their way on several occasions, not just for me, but for other customers I saw. I was well taken care of.

David P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen L.  |  Overall Experience 
Clasificación:
1.0

It was the WORST experience ever. From getting locked out of my unit for non-payment when I was enrolled in auto pay, to getting my email wrong twice, to the complete and utter failure of getting lights on in my hallway after repeatedly asking for it to be fixed. I went into the office no less than five times over about a two month period. Each time I was told it would be taken care of and it never was. This facility is the WORST and I will be sure to advise anyone of this if they are considering renting a unit. Just awful.

Karen L.  |  Overall Experience 
Clasificación:
5.0

Gracias

frank d.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

iiane c.  |  Overall Experience 
Clasificación:
5.0

Don’t need any

Reginald R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID C.  |  Overall Experience 
Clasificación: