Customer Reviews for U-Haul Moving & Storage of Stockyards District

3,897 comentarios

355 Weston Rd   Toronto, ON M6N4Y7
(South of Rogers)

(647) 497-5728

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(647) 497-5728

355 Weston Rd
Toronto, ON M6N4Y7
(South of Rogers)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Collin C. 
Clasificación:
5.0

I can't understand how. Big company like haul don't have a system to each client so we don't need to lose time everytime we rent the trucks.

HELDER G. 
Clasificación:
2.0

My stuff got some bad smell from the rat poison placed in the Uhaul storage. Also the manager is unprofessional and screamed at me just for using the garbage bin for regular waste. She was very disrespectful, and makes the whole experience terrible.

Rosabeth C.  |  Overall Experience 
Clasificación:
5.0

A+ experience, flawless rental and return experience.

KAITLIN ROSE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keshav A. 
Clasificación:
5.0

I truly satisfied with the service they provide excellent job

Antonio C. 
Clasificación:
1.0

El cliente no dejó un comentario.

David V. 
Clasificación:
3.0

I was told via chat that I could park my car on the lot, but it turned out I couldn't. The location was far for me, so inconvenient to get to. Would like something closer to the downtown. The staff in store were good, though the customers ahead of me in line weren't wearing masks and no one told them to put one on -- they got served maskless. It wasn't clear either where I was to park the van afterwards, and I put the key in a lockbox and then was told that was all wrong, that I should have brought the van, not wear I picked it up, but in front of the bldg. This, again, caused a delay. Overall, during covid, the experience was good.

Michael W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Suellen C. 
Clasificación:
5.0

Nothing at all.It was seamless.Even when I returned the vehicle there was someone there to take it from me.I would definitely use your service's again.

lou B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claire M. 
Clasificación:
5.0

The storage is really clean. And Manager, she is awesome and very helpful. 100% recommend this place to my friends.

Alborz F.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

KATRINA L. 
Clasificación:
1.0

I've book a Van afterhours to pick it with on-line pickup . Sure i started on-line process to pick a van posting my wife's drivers license and my picture as I was picking the van and in the end of the process i got no authorization to pick the car and order was canceled . No reps on-line or over the phone could fix the issue after 2 hours of waiting and conversation . all my plans were ruined , great system .

Inga B. 
Clasificación:
1.0

My storage unit was slanted. I didnt receive the full 5x5x8 because of this. You should do a walk through with the customer when they rent the unit. I wasnt loading it until after hours and didnt take a look at the unit until then. Since I loaded after hours there was nothing I could do, no staff to contact. I had to throw out a bunch of my furniture. I will never be using Uhaul for anything ever again.

Jacob K.  |  Overall Experience 
Clasificación:
3.0

The parking lot was a mess! Maybe re arrange the small tow trailers to be at the back of the building.

JONATHAN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roopchand R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Evelyn V. 
Clasificación:
4.0

El cliente no dejó un comentario.

MOHAMED ASIQ K. 
Clasificación:
5.0

All good. Thank you

Bozhidar D. 
Clasificación:
5.0

Excellent customer service

El I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ovidiu J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mykhaylo M. 
Clasificación:
4.0

The gas gage on my van seemed fault. From turning on the key in uhaul lot, the level dropped an entire knotch about 1/2 kilometer away...Apart from that,all went well although staff's attitude was very corporate...

Jeremy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIANMONIZ V. 
Clasificación:
2.0

The location rating has been set to very low only because the wait in line was extremely long. I waited for 45min, on the first of the month. There was only one staff member available to assist customers.

Kyle M. 
Clasificación:
5.0

Best location I have ever dealt with in 40 years!

Marcus D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mahmoudreza T. 
Clasificación:
4.0

Have parking for customers who rent for a few hrs 4/6hrs

Fernando R. 
Clasificación:
5.0

The storage unit was clean and big enough for my stuff to be stowed comfortably. The whole of storage building is clean, well lit and inviting. The front desk staff service was a bit slow when we first went to rent the storage when even we were just about 4 to 5 people in line. Apart from that staff were very helpful and professional. Gracias.

Yadenta D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ana C.  |  Overall Experience 
Clasificación:
4.0

Sunny was great! Give him a raise. Although all the employees I interacted with were nice, polite and helpful! However, more employees on shift at 7am on a Saturday would be more efficient for customer service (there was a long line and wait time to get the vehicle).

Keena N. 
Clasificación:
5.0

Friendly efficient staff who were good to deal with

Chris P. 
Clasificación:
5.0

I rented the pick up truck for a day at 5:45 and mentioned that I probably will drop it after hour. Later, you text me that I have four hours to return it toll 11:45, which was very inconvenient for even I had an option to go to your website and correct which would take time which I didn't have considering my busy schedule.

Taghi A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alissa S. 
Clasificación:
5.0

Awesome, super helpful, amazing& friendly staff.

Ali A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jie Y. 
Clasificación:
1.0

there were customers moving out blocking the docks and the driveway which made our moving out delayed over an hour. Your office employees did not deal with those rude customers and let them park their truck in the driveway anyway. They were also using all the building moving equipment and hoarding the elevator for themselves. You need to put up instruction rules on the use of the facility and not allow people like to act this way. We pay movers by the hour and this was a waste of my time and money. If you fine those rude customers they will stop acting this way but ignoring this behaviour will make you lose customers like me.

ALIA A.  |  Overall Experience 
Clasificación:
3.0

There is no room in front to park a car/truck while signing in and hooking up

Richard S. 
Clasificación:
3.0

The check in process was painfully slow and the people On staff seemed very indifferent. The van was a gas guzzler and it doesn't come with a full tank of gas which is a pain when you need to focus on the move. The booking process was painful too a new the website substandard. I'll need to think twice about a repeat.

PETER P. 
Clasificación:
3.0

Parking for costumer is essential and not provided. I need to leave my vehicle there and drop the truck and take it back. The cleaning fee was not disclosed

Amirali L. 
Clasificación:
5.0

I did online check-in and it took 15 minutes to get the car because of where it was parked. There was a parked u-haul vehicle in front of it and the space between the two vehicles was just wide enough to get my car through. It was difficult and a bit stressful.

Sergey M. 
Clasificación:
4.0

There's more room to pick up trailers but I really wish you'd have trailer dollies so your staff aren't hand hauling these heavy units around. Maybe something like what they use for shopping carts? Sunny was fantastic at this location

Martin E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Louis A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin N. 
Clasificación:
5.0

I would allow parking customers car in place of the rental the customers rents. Finding parking is a bit difficult.

PIERREE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Next level Professionals C.  |  Overall Experience 
Clasificación:
1.0

I was over charged for my rental and I am still waiting for my refund… the staff should have gotten it right the first time..

Robert H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Erogu O. 
Clasificación:
5.0

Very kind and hard working staff, but they are under staffed some days and I see long line ups of very frustrated customers. Fix this!!

Isaac P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WILSON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT-RICHARD L. 
Clasificación:
2.0

El cliente no dejó un comentario.

Andre L. 
Clasificación:
2.0

Too many trucks not enough parking, when returning. Sunny or Sonny was a very helpful employee who helped me return the truck and make room for it.

Nikola G. 
Clasificación:
3.0

this location needs a lot more parking

John B. 
Clasificación:
5.0

Tanks you.

Eduardo V.  |  Overall Experience 
Clasificación:
5.0

Sunny was great!! He was knowledgeable and cared!

Csaba K. 
Clasificación:
2.0

Better front serving employees, more employees at the store, train employees on accessibility access and how to help those with disabilities, have a separate lane for elders and those with disabilities, have seating available especially those with disabilities and elders to access, have a vending machine so that customers can get something quick to drink/eat, have forklifts and forklifts driver available for customers to put away their things inside units. No more false advertisements on reservations of units that when you show up there are not there. District manager is amazing. I had major issues with the location, but I am happy that he will make sure things get better. Thank you the regional manager for making it less stressful when I was last there.

Amina H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christos B. 
Clasificación:
5.0

Thanks guys.You are awesome.

Peter G.  |  Overall Experience 
Clasificación:
2.0

I was disappointed with how the location treated me. It might be Uhaul general approach as this was my first time renting from Uhaul. The van was not prepared, I was just given a key and told to go find and pick it up my self in the parking lot. It was difficult bringing out the van from the parking lot and when I said I needed assitance, I was told to go find someone in the parking or back area to help me. My equipment wasn't ready and again was just pointed to were the Dolly's are and just told to pick up myself. The representative even forgot I had bought boxes and had to come back and pick up myself. Very disappointing.

Adel S. 
Clasificación:
3.0

Customer service is extremely slow. It's difficult when you have only one representative and someone has a complex issue, leading to 30-45 minute waits for other people requiring simple tasks. Would be beneficial if others working could. Open a second window vs doing Tim hortons runs etc. The customer service rep helping was very friendly, not necessarily her fault, but there were like ups all morning.

Michael V.  |  Overall Experience 
Clasificación:
1.0

Overcharged and said I returned after hours, which I didn't.

Cristina G. 
Clasificación:
5.0

I was very pleased with my recent experience. Every person I interacted with was pleasant and very helpful. I couldn't be more happy with the experience and have already booked my next trailer rental with U-Haul

Kenneth Randall R. 
Clasificación:
5.0

El cliente no dejó un comentario.

PRINCE K. 
Clasificación:
4.0

El cliente no dejó un comentario.

PURUSSOTH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Guillermo S. 
Clasificación:
4.0

Great van, the backup camera was useful. The man I returned my keys to (Sammy?) was very nice.

Janet M. 
Clasificación:
2.0

Reserved vehicle online for 9 AM pickup on Saturday 18 sep 2021. Arrived on site at 9:05 with 9 people ahead of me. Only one U-Haul representative working the counter. Finally received the vehicle at 1035 AM after waiting for an hour and a half. Received text message with link to verify equipment conditions. Damages on the vehicle not identified on pictures at link provided which wasted more time as I had to upload pictures with actual equipment condition. Returned vehicle at 1645 and went to counter to provide vital km reading. U-Haul person told me they will take care of it. Received call at 1855 asking why I plan return vehicle. I said I returned vehicle already. Line disconnect. I receive invoice with 39.9 additional charge for late return. I called customer service who informed me that I kept the vehicle for 8 hours instead of 6. When I attempted to explain that I returned vehicle line disconnected. Spent total 2 hours attempting to get reimbursed for overcharge. Went to location on Sunday morning where I talked to the same person that I was working when I returned vehicle the day before. I was informed there was an issue with the close out of the rental. Terrible experience with at least four hours lost which could have been spent with my family. I will never rent from U-haul. I will escalate the experience to manager.

OVIDIU J. 
Clasificación:
2.0

reserved a 9am pickup time for the truck but had to wait almost an hour to get the truck. Lines were too long, there was only one staff member at the front and I was able to get the truck at 9:50am

Michael H. 
Clasificación:
4.0

Staff was good. Only thing, on a Saturday morning there should be more than 1 person working the check in. Sony who works outside was very helpful.

Ken C. 
Clasificación:
5.0

Everyone was friendly & helpful, drop off was quick and easy.

joe T. 
Clasificación:
4.0

Thanks to Sunny for the quick and friendly drop off.

Michael S. 
Clasificación:
5.0

improve costumer care service workers there is line up most of the time and it's only one person working there . I also want to mention that sunny helped me a lot he's a very nice guy

Khwaja S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha k.  |  Overall Experience 
Clasificación:
3.0

Uhaul tried to change my agreement return location which would have cost me more fuel and Uber pick up costs. Very disappointed - had to haggle with U-Haul support to get them to agree to original location. Location had poorly parked equipment obstructing driveway making it difficult to enter premises.

Jean C. 
Clasificación:
4.0

My original pick-up location was miss handled my order, that I could not pick up the truck on time. This is the location that was changed after my complaint thru the '800' call. It is 1.5 miles away from the first location that cost me more distance and fuel.

MIN J. 
Clasificación:
5.0

Lady behind the counter was very pleasant and professional.

Annette G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICARDO R.  |  Overall Experience 
Clasificación:
5.0

Dedicated person at front for returns and direction

BRETT C. 
Clasificación:
5.0

Great customer service, especially sunny (Sonny) thanks for going above and beyond. .. Regards, Eva Williams .

Eva W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS L. 
Clasificación:
3.0

Attention to detail when cleaning the trucks. Sometimes they are dirty.not always. Customer service is very good..truck cleaning not so much..

Joseph J. 
Clasificación:
5.0

Customer service was excellent at this location. Keep up the great work

ERIC D. 
Clasificación:
2.0

Clerk was not really helpful, didn't answer my questions.

Alexey A. 
Clasificación:
5.0

Nothing. The staff was very friendly and helpful at the beginning and the end of the day when I returned my trailer. I will definitely return next time I need a rental. Thanks a lot.

Thomas N. 
Clasificación:
5.0

Sunny is amazing

IRFAN D. 
Clasificación:
5.0

My first trailer rental ever and went really well despite unforeseen hiccups. Sunny was excellent and noticed slightly flat back tire on my car. He found the screw nail that was causing flat and was able to arrange the repair in less than half an hour. Both the general manager and Sunny were also able to get me set up and on my way with correct adapter. Trailer was perfect size and worked well for my needs. This location has great selection of vans, trucks, trailers and supplies. ¡Gracias de nuevo!

JULIAG M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
3.0

Had a decent experience with my unit while being there, but first getting it we had a horrible experience. First of all-I was told that there was the size I wanted and that for sure it was there when I came back to move my stuff in… and then I came back another day and there wasn't any of the size I wanted. I had to get a bigger unit and pay way more which I wasn't impressed with whatsoever… but I didn't have a choice. Also along with the inconvenience every time I was in the store waiting to talk to people-the wait time was ridiculous and honestly the staff were slow with doing things. Especially when going to rent a trailer or truck. Other then that I had a good experience. Never had a problem accessing my unit or anything along those lines.

Mya M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WILSON B. 
Clasificación:
5.0

very helpful staff.

Eugene S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William L. 
Clasificación:
5.0

Sunny was a beauty. Awesome guy. He took care of me the second I brought the car back to the return location. Great overall team. Will use again for sure.

EVAN B. 
Clasificación:
5.0

The woman who was working there the morning of Sept.8 is awesome.

Mitchell M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kyle J. 
Clasificación:
5.0

I was always surprised at how easy everything was - from initiating the rental, to accessing it, to leaving. There was no tedious bureaucracy or complicated channels to go through, and the staff were always super helpful. I commend U-Haul for having a fantastic system together, and would return in the future for storage needs.

Daniel L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Stanislav M. 
Clasificación:
4.0

Thank you Sunny (Sonny??) for the great help in getting my rental road ready. Hosed it down, adjusted my mirrors, assisted me with backing out… much appreciated!

Erika W. 
Clasificación:
1.0

Reached 7.45 am and left the location 9.15 am. There was only one person on the counter and 12 people lined up. I ask for more counter to open and got yellied from the lady and the yard person. Yard person was acted very very poor atitude used all kind of language toward me. One point he got radio request and he yellied using bad word without turning the radio. Both employees not suitable to work at customer service. Specially the yard person may eork at the graveyard.

Kanagarajan K. 
Clasificación:
3.0

The yard is very congested and several customers picking up vehicles and dropping off vehicles combined with the fact that several vehicles are being serviced by staff make it very difficult to get vehicles /trailers in and out of the yard. The staff are always friendly and definitely work hard to get you on your way as quickly as possible

ARNIS K. 
Clasificación:
5.0

oil change was required. low oil level. very dirty inside. Tire pressure low.

Jay P. 
Clasificación:
5.0

Very good. Sonny was very helpful on move out day.

Alethea R.  |  Overall Experience 
Clasificación:
5.0

I am very happy with your service !!! Excellent !!

Chew J.  |  Overall Experience 
Clasificación:
1.0

Very rude staff and not available to serve us. The lady was very rude when we came in and told us to meet someone outside. After waiting 10 minutes with no one in site we went back inside and no one was there. We then found a group of staff standing outside behind the building smoking.

manuela Z. 
Clasificación:
5.0

Big thanks for your representative Dona, she was patient and knowledgeable, helped us with our unique situations. it was really a pleasure working with her.

Ile N. 
Clasificación:
5.0

The pick up process was fluid thanks to Sunny! If he wasn't there, it would have been so confusing! Also, having to wait in line to pick up the keys even if I checked online sort of defeats the purpose of doing online check in

Nilabjo B. 
Clasificación:
5.0

The manager here (I didn't catch her name) is amazing. It was extremely busy in the long weekend and she was lovely and went the extra mile for each customer. She is a special person, who certainly deserves recognition. Thank you for making my experience so wonderful. Who knew renting a van would make my day?

Tal G. 
Clasificación:
5.0

Maybe increase your pick up and drop off timings especially on the weekends as it is easier to move off-peak hours to avoid traffic and easier to find parking spots nearby

UMAIR M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Camara C. 
Clasificación:
1.0

phone reservation was not received by location and not ready for me when i arrived. The worked setting up the Ubox had a bad attitude, was slow in preparing the Ubox and showed little respect for customers time.

Graham B. 
Clasificación:
1.0

Terrible customer service , rude, it was a kid was laughing at me because I complain I wait almost an hour to get the truck and they mark as my truck has 1/2 of tank and it did not I took the pictures of it but return it at night my phone has die. My worse experience snd the truck are very old my hardly turn…. Plus a woman of color who seems to be the boss shout at me that all her people had problem that day and they were short . I got 15 mins late that day snd a young kid said to me why you did not come early ?! That morning my son snd I have an accident on 401 our car was destroy but we need the truck that day so that was my reason to be late. But she shout in front of everybody that her people has problem and sometime if you go there people wait 2 HOURS!!! Totally unprofessional and the manager I culd tell she did not care as well . She refuse to give me her number to call her. She did not have a business card ??!! UHAUL company….. Shame on you ! AWFUL EXPERIENCE!!!

Carolina V. 
Clasificación:
1.0

We had to wait for a solid 40 minutes before getting the truck. The tank wasn't full so that we had to go fill it up and lost some additional time. I wasn't able to do the online check-in either, for some reason I wasn't receiving my password through email or text.

ARYAN A. 
Clasificación:
2.0

2 people at front desk in the morning will make it much better. Waiting 45 min to get car is not acceptable.

Md S. 
Clasificación:
5.0

The staff were helpful and professional all the time. Sony and the lady at the front desk were outstanding and helpful. The best Storage in GTA.

Assad J.  |  Overall Experience 
Clasificación:
3.0

The check in process is infuriating

Stephanie O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Simbai M.  |  First Impressions 
Clasificación:
4.0

Only negatives: Unecessary difficulty and inconvience having no ramps into storage building. Single Elevator slow. Otherwise very good.

Vincent T.  |  First Impressions 
Clasificación:
4.0

My only criticism was that I paid a full month but we checked out on the 29th, we had understood that it was going to be credited upon pro-rata number of days as we paid on August 23rd

danielle O.  |  Overall Experience 
Clasificación:
5.0

Need proper parking in the front

robert r.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

celeste t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

leonardo d.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel D.  |  Overall Experience 
Clasificación:
4.0

You need more karts for the customers.

Icaro J.  |  First Impressions 
Clasificación:
5.0

The staff @ this location are exceptional. Considering their returns are likely in need of cleaning and maintenance they work hard & have exceptional customer service. I use several uhauls across the province.

Elizabeth S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Abigail F.  |  Overall Experience 
Clasificación:
4.0

Rude staff at the counters. Need more phone operators

Nathaniel S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kechica w.  |  Overall Experience 
Clasificación:
5.0

Staff was very nice, patient and understanding. They took the time to help me get what I needed.

cayenne c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kealie F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricardo R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Isabel P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Leandro C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna r.  |  Overall Experience 
Clasificación:
4.0

Our experience with this storage and staff was great and I would probably give it all 5 stars and rave reviews if it wasn't for the unfortunate ending. We came yesterday to empty our storage since it was no longer needed. When the elevator door opened small dishaveled man carring plastic bag came out. Some liquid was trickling down from that bag and when we entered the elevator small puddle of brownish liquid was on the elevator floor.The stench was unbearable!!!! It smelled like stale urin. Awful!!! I have told two staff members about it. I believe one staff member told the small disheveled man to pick up that stinky plastic bag which he just left by the automatic door of the storage facility entrance. However, no one cleaned the elevator floor. The stench in the elevator was so terrible that every time we had to take it to get our stuff out was nauseating.

Ante E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ralph c.  |  Overall Experience 
Clasificación:
2.0

The unit i received had a column in the middle, making it practically unusable as it was only a 5x8. I couldn't even fit an office chair to the back of the unit. On July 30 around 9pm: broken glass everywhere on the 3rd floor ground making it unsafe to walk without sturdy shoes

Ahmad E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Oleh B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Detroy F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Julian Y.  |  Overall Experience 
Clasificación:
3.0

I've only ever had great experiences with your staff. In fact, when I closed my account with you I had the most lovely person help me do this. However, I brought my stuff home and I found many dead cockroaches in my boxes. I have never ever had cockroaches so this was distressing and made me worry that some had crept into boxes and would infest my home. As I'm sure you can imagine this was very unsettling. I'm still worried about it. What do you recommend I do? I've taken everything out of all boxes outside and wiped everything down but I'm worried.Thank you for your attention on this. Warm regards, Jenny

Jenny N.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Himanshu S.  |  Overall Experience 
Clasificación:
4.0

Just locking parking space for customer. Inconvenient to drop the boxes if docking station is occupied or the car drop off station.

Hazel S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Larry W.  |  Overall Experience 
Clasificación:
2.0

Our unit was recently affected due to the flood in the facility. We did appreciate receiving a phone call from the front office to check for damage. Based on the watermarks on our items, there was at least a foot of water in our unit. We paid for the additional insurance provided as an option by U-Haul and were encouraged by the front office to file a claim. We filed a claim and it was immediately denied because U-Haul told the insurer the flood was caused by the city sewers overflowing and this was not covered by the insurer. Did U-Haul file a claim with the city if this in fact was the cause of the flood? Did U-Haul offer to pass on any compensation received from the city to those tenants affected? Did U-Haul offer any compensation for our inconvenience and time clearing out the unit, throwing out hundreds of dollars worth of property and trying to salvage what we could? (but honestly, we didn't know what was in that water...) No follow up from U-Haul at all. Basically we paid for additional insurance (again offered by U-Haul) which isn't covering any of our losses. It seems like the customers are the ones out of pocket from this and we had no recourse but to stop using the facility altogether.

AdamGail W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ana Maria M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

karel t.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Hana W.  |  First Impressions 
Clasificación:
5.0

Customer service Samyra os a great person to deal with She took care of us.

Jair L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

marita m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wanda N.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Efstathios P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Roman K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

cyril p.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Lynda A.  |  Overall Experience 
Clasificación:
5.0

Tanya has been there everytime to help and she's continually made moving and everything a breeze!!

IOAN K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

robert w.  |  Overall Experience 
Clasificación:
5.0

All of my interactions with staff during my rental was excellent,

MARCIA S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Cassio L.  |  Overall Experience 
Clasificación:
4.0

Customers should be given an option to select the storage unit they prefer on a first come first basis. Based on age, customers would need extra assistance to store items on the upper storage lockers. This was challenging and not informed to me/hard to pre-review before I paid for the unit.

Lakshmi S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

fernado b.  |  Overall Experience 
Clasificación:
2.0

The biggest issue was that for some reason my automatic payments inconsistently seemed to go through (despite using different cards and payment methods) which meant accruing late charges pretty much every other month.

sean k.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kyle H.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Lionel B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

gary c.  |  Overall Experience 
Clasificación:
2.0

Someone tried to break into my unit!!! Someone tried to cut through the metal latch. They didn't get through all the way thankfully. But I couldn't get into my own unit because they broke it so bad. Staff on site were helpful in helping me get into my own unit with tools. But there is definitely a serious security flaw at this facility if stuff like this can happen. Would not recommend this facility due to this poor security. And is anyone going back to look at the video footage of someone trying to break into my unit? Should a police report be filed? I'm pretty sure you guys are just going to forget about the issue. But it will surely happen again if you don't improve security.

Jack G.  |  Overall Experience 
Clasificación:
5.0

Thanks to Tanya and support staff for all your assistance.

orest k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MOISES C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

LILY V.  |  Overall Experience 
Clasificación:
5.0

My experience with U-haul Stockyards over a few years of storage and vehicle rental has been top notch. Best staff, so helpful, friendly and go above and beyond to solve problems and get things done. Thank you!!

Cara B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sara F.  |  Overall Experience 
Clasificación:
4.0

Staff were very attentive and helpful during stressing times.

JAMIEJONATHON O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TROY W.  |  Overall Experience 
Clasificación:
5.0

It’s convenient to have storage at UHall.

izary d.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Andre D.  |  Overall Experience 
Clasificación:
5.0

Overall, good experience. I wasn't clear about where I was supposed to enter my passcode when leaving.

Sam C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

joe g.  |  Overall Experience 
Clasificación:
5.0

The Manager Tanya was a wonderful person and really helped me out, the uhaul computers were down that day stressful as it was Tanya kept an amazing composure and the rest of the staff was great too Donna and another girl working were very helpful also. Great Team!

Andrea D.  |  First Impressions 
Clasificación:
2.0

The website borders on useless. I still cannot associate my locker with my account. Staff at this location are very helpful. Everything worked perfectly the first time I rented a locker. Website stability must be addressed.

Michael K.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wanda D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Eva C.  |  First Impressions 
Clasificación:
5.0

The person who checked me in was very nice and patient. She gave very clear instructions to access the facility (down to which parking bay was best for the truck I rented). The dollies were super convenient and appreciated. The place felt very clean and well cared for and the floors were so smooth for moving dollies - really great. Only one point of feedback: The elevator door closes as soon as you exit, which was difficult for us moving the dolly into the elevator as it closed on us a few times. Would be better if the door waited a little before closing. Also it would be nice to have another elevator for busier days so there is less waiting, but that is a smaller detail. Thanks and well done on the great service and facilities!

Ruth B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Giovanni V.  |  Overall Experience 
Clasificación:
4.0

Upon initial move in, the area of use in the storage unit did not meet the advised dimensions because of the fire sprinkler pipe running through the unit. We were forced to upgrade to something 3x the price to offload our items. This was unfortunate, but the manager Tanya was very patient and responsive when addressing my concerns. I greatly appreciated her time and effort to provide me solutions that worked for my needs. I ended up cancelling my storage, but not for lack of service.

Taelor A.  |  Overall Experience 
Clasificación:
5.0

The staff there are the best. Even with all the crazy people that go there, the staff are always professional and nice. I dealt with almost everyone working there is a span of 10 hours because it was my first time getting a unit and van. From Sunny the detailer and mechanic to Tanya the manager. Top to bottom A+

Sergio N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian F.  |  Overall Experience 
Clasificación:
4.0

I mistakenly thought that you could drive right into this facility so that was a surprise. Also, I am not super keen on having a space that requires using stairs to access above someone else's space, but I managed. The staff was very helpful though and once I got the hang of the security system, it was ok

Ruby B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Abbas K.  |  First Impressions 
Clasificación:
5.0

Overall, I was satisfied with the service and staff cooperation.

tekeste a.  |  Overall Experience 
Clasificación:
4.0

Great experience at this location. Good job

murice s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MELBA M.  |  Overall Experience 
Clasificación:
5.0

Staff was always helpful, and the place was always very clean. 10/10 would go back if needed and the price is still good.

wes f.  |  Overall Experience 
Clasificación:
5.0

Thank you to Tanya and all the staff who were very friendly and helpful. You were very accommodating. Even though there was plenty of signage regarding mandatory masks, people still weren't wearing them in the storage facility.

NENITAR R.  |  Overall Experience 
Clasificación:
4.0

Only complaint is that better signage for the out-of-service bay doors would be great. Lots of confusion from ourselves and others. Otherwise though, the facility is nice and the staff were excellent!

Alexander D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Logan B.  |  Online Move In 
Clasificación:
4.0

The actual size of the storage locker is smaller than the advertised dimension, which made the storage experience much harder than expected.

Xiaoge S.  |  First Impressions 
Clasificación:
1.0

Very bad customer service Very poor knowledgeable staff Non corporate and rude

Nimesh T.  |  First Impressions 
Clasificación:
5.0

The staff were very welcoming and helpful from the moment we pulled into the driveway until we had finished packing our storage. The staff were knowledgeable of their facility and I could see their smiles through their masks. Things felt seamless from start to finish. ¡Gracias!

Itexxia I.  |  First Impressions 
Clasificación:
1.0

Hasty market took 30 minutes to give me the keys and return the car. There is only 1 car in the parking lot. Spending an hour waiting in a convenience store when it's completely empty doesn't make much sense to me. Especially when he had my ID and credit card the entire time. Was he stealing my identity? I have no idea. As well, the code at Weston Road didn't work so I had to back to the office 3 times. I don't get how the code wouldn't work to get in the storage unit.

Paul H.  |  First Impressions 
Clasificación:
5.0

It was my first time moving into self storage, and I wasn't sure what to expect, but I was very pleasantly surprised at this location. Purchasing, check in, and access was simple and secure both for pedestrian and cars (you can pull right into a covered loading dock for self storage). I purchased a climate controlled locker and was surprised how clean and well lit the facility was. Although my unit was on the 2nd floor, the elevator worked smoothly and there were wheeled carts available to borrow. I was impressed to find a poison control box in my storage unit too. I enjoyed how the entrance to self storage is located close to the front, rather than the back of other self storage facilities I've seen. The only small inconvenience were the steps / ledge at the loading dock for smaller/van-sized vehicles. There was not a lot of room to move large furniture and it required lifting from the van to the ledge at chest level. More room and a ramp would have been ideal, but with 2 or more people it is not a problem. Although there was a bit of a wait (Sunday) the day I moved in, all representatives were very pleasant and helpful, and the general manager was accommodating when I requested a unit on a lower floor. They were also helpful when I was unsure about what size storage locker to purchase. All in all, I had a very positive experience and an optimistic about leaving my personal belongings at this facility.

Patricia P.  |  First Impressions 
Clasificación:
5.0

Some confusion about how i pay monthly, wasnt made cleat. But I'll figure it out

marita m.  |  First Impressions 
Clasificación:
4.0

Everything was nice, but the lineup took a really, really long time.

Daniel L.  |  First Impressions 
Clasificación:
3.0

Need to hire more staff and add kiosk machines to work as selfe payment cash or debt.

Richardson K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle P.  |  First Impressions 
Clasificación:
2.0

Original rental contract was wrong. Took a long time to determine the final details. And poor communication from staff caused me an extra 2 hours of moving time. Not happy at all. And will not recommend this site for any future business. Very very very disappointed.

Robert S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gordon P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

anna i.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mario E.  |  First Impressions 
Clasificación:
5.0

Tanya and her team are first rate and made the customer service experience in all aspects friendly and effective. The best!

larry g.  |  First Impressions 
Clasificación:
5.0

Nice employees nice facility

annette d.  |  First Impressions 
Clasificación:
5.0

Great customer service.

GEORGIA H.  |  First Impressions 
Clasificación:
5.0

Very nice facility, nice staff, explained everything well, seemed a bit understaffed but just could have been a busy moment.

Matthew J.  |  First Impressions 
Clasificación:
4.0

No comments. Everything was done and explain properly. All the best 4 U guys.

Rui A.  |  First Impressions 
Clasificación:
5.0

For me the customer service people were very Helpful.

Hadish M.  |  First Impressions 
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