Comentarios del cliente para U-Haul Moving & Storage of Stockyards District

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Stockyards District

Grado total:

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Francisco A. en

Grado:

Customer service was excellent, specially from the general manager

Marilyn K. en

Grado:

I was very pleasantly surprised by the facility and it's close location for my needs The staff were great! They went out of their way at a time that was very stressful for me.

Peter J. en

Grado:

We had our rental cancelled 12 hours before we were to pick it up. I will never use this company ever again.

Pierre C. en

Grado:

the only comment would be that the first location we stop at indicated they did would not accept the trailer. We were instructed to deliver it a couple of minutes further down the road.

Mario A. en

Grado:

El cliente no dejó un comentario.

Gilberto D. en

Grado:

El cliente no dejó un comentario.

Robin D. en

Grado:

the customer service representative at 355 Weston Road was really helpful and pleasant to deal with.

CLAIR B. en

Grado:

El cliente no dejó un comentario.

Mayra A. en

Grado:

Very professional

Humberto S. en

Grado:

The wait was very long, one hour for a truck I already had reserved. You guys should consider having an automated check in system to get customers out the door, whether via, app or electronic stand within the location.

Janessa G. en

Grado:

El cliente no dejó un comentario.

Marda M. en

Grado:

El cliente no dejó un comentario.

John S. en

Grado:

El cliente no dejó un comentario.

bela B. en

Grado:

El cliente no dejó un comentario.

Camille M. en

Grado:

The online booking is TERRIBLE!!! After trying many many ways to get things to work (it kept freezing on the upload your photo page) I had to download the Chrome browser. Finally I made it through the uploads and when I went to retrieve my key from the lock box it was empty. I only booked online as it said there would be no employees in at 8am on Saturday morning - that was a lie, there was one person working the counter and one cleaning the vehicles. While searching for the lock box I approached the employee that had been cleaning the vehicles (there was a 5+ person lineup inside) and asked for help locating it. He brushed me off and went off doing other things. Once I saw there was nothing in the lock box I was quite annoyed. I went inside past the lineup of people to the employee at the front and showed them the empty box. She was JUST about to hand over the keys to the vehicle I had booked. I had been at the U-haul location for 45 minutes at that point trying to get the online service to work while waiting in line to get to the only employee at the counter. She then asked for proof that that was the vehicle I booked... I was holding the box the key gets locked in AND the other employee that had brushed me off walked over and said 'oh ya we just grabbed that from the lock box', what more proof would you like? She finally gave me the keys. The vehicle itself was clean and fine and the rest of the rental went well until I went to return it. I got through the online process and was about to put the keys in the return slot when the employee that was cleaning the vehicles (same one as the morning) called to me and asked me to hand the keys over. But he didn't stop there he proceeded to ask me why I wasn't smiling and why I did look happy, and told me I should do both. This was very inappropriate and I will not be booking online again or returning to this location. Everything would have been fine if it wasn't for the TERRIBLE quality of the online rental. Don't release the service unless it works through your app!!

Daniela S. en

Grado:

Amazing ! Fast And professional ! Thank you . Weston road and rogers location definitely has the best crew employed ! You all rock ????

Ana M. en

Grado:

Nothing! Service is always so pleasant. Personnel is always so polite and helpful. I find it amazing how professional they are with the worst and rudest customers!

Bozhidar D. en

Grado:

This is the best U-Haul location in GTA period.

Jason G. en

Grado:

Over all things were good. The staff that helped me at the counter were fantastic, some other staff extremely rude and lacked common sense and were demanding rather then asking.

thomas W. en

Grado:

I was charged for fuel when I returned the vehicle with more gas than when I took it.

Kristi G. en

Grado:

El cliente no dejó un comentario.

Regina A. en

Grado:

Employees are nice and good, The general manager is so patience, and trying her best to meet the needs of the customers. Keep up the good guys!

Celso S. en

Grado:

El cliente no dejó un comentario.

Lobvi M. en

Grado:

El cliente no dejó un comentario.

Levi B. en

Grado:

This location was fine, but I was redirected here only after my pickup failed two nights in a row from another location, and had to add about 20 kilometers to my trip in mileage and gas in addition to finishing my move a day and a half late, after I stood in a cold parking lot at night in a sketchy area trying to sort out these problems on the phone. Trying to get through to UHaul people on the phone after hours is a painful experience and all of the staff are quick to become defensive (i.e. when I said my postal code wrong, an associate snapped at me for not speaking clearly the first time and that it's not her fault the results came up in a different location... among many other problems.) My experience with UHaul this week is enough for me to never book with them again, I will be going to Home Depot or other companies in the future. Complete disgrace.

Michael B. en

Grado:

Super easy!!! First time using self storage and couldn't believe how easy it was!

Guilherme R. en

Grado:

El cliente no dejó un comentario.

Edilson O. en

Grado:

A

Davor K. en

Grado:

The young woman there is excellent at her job

Sergio R. en

Grado:

We were sent to this location after the location we had a reservation for was CLOSED! This was extremely inconvenient for me and the people who were helping me move. This location also had no parking. The online return process was complicated. We wound up with gas charges even though we put in gas to the same level we got it at. I commented on that and have not heard back. A terrible experience overall!

Brittany B. en

Grado:

There were no space to leave returned vehicles and very little signage to let us know where we could park or drop off the keys. I returned my uhaul truck with move had then was needed but was still charged a fuel fee.

Barry M. en

Grado:

Express Online check-in seems to be meaningless as I had to go through the same documentation checks with the agent. Not the same as airline on-line check in!

Michael T. en

Grado:

El cliente no dejó un comentario.

Srinivas K. en

Grado:

Wanted to extend this for 2 hrs..due to last minute change in lease apt..but unfortunately could not. So request 2 to 3 hrs gap between each booking. Custimer care calls are almost wait time of 30 mins so please help to reduce them.

Adriano F. en

Grado:

Maybe it was the time of day, but check in was very quick. When I brought the vehicle back they took the key and told me that I could go and they sent me my final invoice by email. Very quick and efficient.

Willy B. en

Grado:

El cliente no dejó un comentario.

Ernesto A. en

Grado:

The staff here is amazing. The building clean and maintained.

Abdul M. en

Grado:

The black lady sorry I didn’t get her name was exceptional, she is in charge of storage units, excellent customer service Give her a raise

Chloe D. en

Grado:

We always need to wait at least 30 minutes to talk to someone

Elisabeth F. en

Grado:

employee problems: - took 1 hour to pick a locker for me - joked climate control was broken - forgot to finish closing my unit when I was finished and sent me a charge notification

Vinicius A. en

Grado:

Great service.

christopher r. en

Grado:

great service

AMONIA E. en

Grado:

I recommend that access period be extended beyond 8pm

Ivan L. en

Grado:

Many thanks to employees at 355 Weston Road!!!

Shane W. en

Grado:

Some idiot tried to steal my shoes. I was gunna kick his teeth down his nose but your staff was extremely friendly and I wanted her to get home in time for supper so I didn’t. Plus I’m black. jailtime

James S. en

Grado:

Staff were excellent but there were not enough and I felt bad for how overworked they were: also closing at 7 seems fairly impractical.

TASHI D. en

Grado:

Timing is not convienent should be 24 hours access all the time. Elevator keeps breaking down so inconvienent and always short of staff and have to wait long to get someone to assist

ladislas h. en

Grado:

Honestly found the hours Open to speak with someone could be open later, & to have at least 1 more person to help customers. On busier times, need more moving Carts. Faith is awesome & friendly!!!

Susy B. en

Grado:

The ac was broken which made the unit really hot. I really didn’t agree with paying extra for 24 hour access and I found it difficult to access the unit when needed because of my work hours

Stevan S. en

Grado:

great staff, very helpful. straight forward service.

Scott D. en

Grado:

Excellent communication throughout my stay.

aman m. en

Grado:

The lady at the front desk was great. Her name started with L (maybe Liliana)

lloyd m. en

Grado:

I had a good experience using your facility, and would recommend U-Haul to a friend

Matthew J. en

Grado:

Very nice facility, nice staff, explained everything well, seemed a bit understaffed but just could have been a busy moment.

amr a. en

Grado:

I just wish that the after-hours front entrance has easier access. We had to enter the the digits twice every time we moved an item.

Stephen A. en

Grado:

I wish the non 24hr access was a little later, but other than, I was very impressed with every aspect of the experience. Great staff, facility, and reliability.

MARK S. en

Grado:

Very poor COMMUNICATION at the location. I was told my staff that I would not be billed again for storage, and then I received an automatic message requesting payment AND A PENALTY. Very poor

Rui A. en

Grado:

No comments. Everything was done and explain properly. All the best 4 U guys.

Alanna A. en

Grado:

N/A

rogene r. en

Grado:

I was not notified my belongings would be removed. I tried to work out a payment plan and Uhal was uncooperative.

Olivia P. en

Grado:

This facility accommodated our needs for a larger unit on short notice and gave us the same excellent service a year ago when we moved in, as this month when we moved our belongings to their new home!

JEAN PAUL C. en

Grado:

Excellent clean facility would definitely use this location again

Semen K. en

Grado:

People at that location were friendly. Thanks for that. It was pleasure to have business with them.

Amanzar k. en

Grado:

Nice ,clean and convenient location.

GLENDON M. en

Grado:

The experience was very satisfactory and I will use U Haul again . I will definitely recommend this location especially over others . Staff was knowledgeable and professional

Crystal G. en

Grado:

The location of the building is inconvenient and lacks sufficient parking. There is only one freight elevator. It was broken once when i was there. Too many units for the number of elevators.

Gildo M. en

Grado:

Amazing staff made sure everything was perfect and convenient to me, outstanding customer service made us feel home away from home, 100% would recommend to a friend

Kelly S. en

Grado:

Thank you for keeping all my things well taken care of. Great storage and friendly service!🙂

Jackson H. en

Grado:

My U-Box was delivered on time. Access to load and unload was easy and convenient. The staff in both Calgary and Toronto were friendly and helpful. I would gladly use the U-Box service again.

Mike O. en

Grado:

Service was good. Truck was quite dirty. When I first drove it I thought the windows were mostly covered in condensation but it was dirt. Seats were stained and cup holders were full of something.

Omar H. en

Grado:

All the staff were very friendly and helpful throughout the time I rented the storage unit. Special mention to Tanya, Lily and Mary. Thank you for the great experience.

Wade C. en

Grado:

Staff was very polite and very infomercial.

Valerie C. en

Grado:

Very clean facility. Staff were all excellent and helpful. I'm very happy with my storage and moving experience and would recommend this location to anyone.

GLENDON M. en

Grado:

The staff seemed very condescending and unprofessional in there attitude.

amr a. en

Grado:

Extremly nice and supportive staff. a 5 star Uhaul location

Julian L. en

Grado:

thank you

Daryn D. en

Grado:

I can't say enough good things about the staff person Maricon who helped me with picking up my U-Boxes. She was extremely helpful, friendly and made the whole process a breeze. Thank you Maricon!!

Dustin F. en

Grado:

Lilli was polite and kind and accommodating and helpful.

CHRISTOPHER A. en

Grado:

I was very impressed with the entire staff. They are friendly knowledgeable and very professional. One of the staff that stands out is Donna. She's a natural service oriented individual. Awesome job!

Hadish M. en

Grado:

For me the customer service people were very Helpful.

Jacob D. en

Grado:

Thanks a lot guys. Came to my rescue right when I needed it.

ryan m. en

Grado:

I had a fantastic experience! I rented a u-Haul, and was pleasantly surprised to be offered a free storage unit for a month. Most of all, the staff were incredibly friendly & helpful. Very impressed!

glenn F. en

Grado:

Excellent staff,, great service. Will recommend to others. Thanks.

ruane r. en

Grado:

Really helpful staff. Clean facilities.

debbie l. en

Grado:

Great service

tessy n. en

Grado:

Excellent service... I would definitely refer my friends

Marsha T. en

Grado:

Great services. Thank you for making this a breeze for me.

hernan b. en

Grado:

Above my expectations. Clean, secured and easy to access. Reasonably priced as well.

vinroy s. en

Grado:

The service was a great experience I will recommend a friend.

Katrin A. en

Grado:

Staff were very helpful and accommodating. Thank you!

frank s. en

Grado:

Amazing service experience!! All my moving stress went away when I went to you guys! Need to promote more the U- Box. It work perfectly with my moving

pericles p. en

Grado:

Staff was great and place was clean. So many delays and problems. Machines at cash didn’t work. Took an hour to get everything done. And charging people $100+ to cut a lock is ROBBERY. Wil not go back

Francis B. en

Grado:

They went out of their way to help when I needed to park my car for a short term while moving. Very helpful and would highly recommend!

Omar H. en

Grado:

Tanya and Lily were fantastic, they helped me correct an initial wrong selection that I made. Definitely will recommend that location primarily because of the service I received from several staff

olia p. en

Grado:

Everything went well. The staff was helpful.

Sarah B. en

Grado:

I had a great experience over all with uhaul!

Raven M. en

Grado:

The staff was great. They even helped me find a forgotten item after I closed my unit. Great service guys!

carine b. en

Grado:

Good experience.. thanks for 1 month free storage. Would recommend!

Christopher M. en

Grado:

Was with the company for over a year! Can’t complain just wish your price was cheaper lol :)

Remy A. en

Grado:

There was not enough staff to attend to customers in a timely manner, and there was only one elevator. I spent more time waiting on the elevator than moving, and consequently I returned the truck late

Maria G. en

Grado:

It is very inefficient to have staff working the desk and then having to leave to check equipment. There would be less of a lineup if there were seperate staff for the desk and in the parking lot

sina Z. en

Grado:

Has Very friendly and patient staffs. Clean storages, easy access.

Mike S. en

Grado:

👍

Sarah F. en

Grado:

The facility was fine but unfortunately the staff was way below par. They never took the time to explain things and most of the time had an awful attitud. For this reason I wouldn’t recommend U-Haul

Michael C T. en

Grado:

None

Richard D. en

Grado:

all good

James B. en

Grado:

Working with Lilly was a pleasure she's frendly and helpful

Riley G. en

Grado:

The experience of using the UBox was terrible. Multiple employees did not know what was going on and it was a huge headache.

Maria G. en

Grado:

The person who helped us was very helpful

Francois R. en

Grado:

The staff lost whatever file pertained to my scheduled pick up date and time, so they didn't know I was coming. It took them 1.5 hours to figure things out, which meant the rest of the day was hectic.

janice j. en

Grado:

I would use U- HAUL service again. I would strongly recommend U -HAUL services to my family and friends.

sebastian f. en

Grado:

The confirmation email is hard to read and doesnt show pricing. It would have alleviated the pricing issues i now have.

Mike C. en

Grado:

Operates on hours that are not designed for customers that work during the day. Had updated contact info. Contacted references 1 day after payment date instead of me w/ updated contact info.

Terry Q. en

Grado:

Everyone I worked with was very helpful and patient, arrival to my departure. Thanks to all of the staff at this venue. This is was just what I needed after arriving from a cross-continent move.

Mansha I. en

Grado:

The Ubox was delivered on time and everything was done smoothly. Had a pleasant experience. We forgot one small rod in the Ubox and Lilly came back the next day to hand over the equipment. Happy

Sannie K. en

Grado:

The move out date is not correct. I moved out on Sat 21st July 2018. I was annoyed because my account was not closed when I moved out and I received a bill for the following month.

Louay D. en

Grado:

Excellent customer service, and amazing staff!!

OGUGUA H. en

Grado:

I initially asked for my U-Box to be delivered week of July 16th. Advised would arrive 18th for sure. Took week off for move, confirmation says 23rd itll come. Didnt come til 25th. Twitter was helpful

Kimisha T. en

Grado:

The staff when I could get to them via phone was pleasant and helpful. The wait period to talk to someone via phone, VERY POOR.

Anubhav M. en

Grado:

The Lady who drove the vehicle and brought the containers was very helpful and friendly. The overall service was excellent. Thank you.

DEQA D. en

Grado:

Moving is already stressful in itself, your staff, trucks and facility made the process so much simpler. Thank you!

Yalin K. en

Grado:

Everything was good until the day I decided to move out of my storage unit. There was a huge line at the desk and only 1 employee was helping the customers.

adam r. en

Grado:

This was an awful experience renting the U-boxes. Very disorganized, late delivery and poor customer service. Would not recommend this service to anyone. Pay the extra money to go with another company

Shawn G. en

Grado:

The front line staff I delt with was very friendly and helpful. That said, wait times were longer than expected. The management team however seems less than competent.

Anita T. en

Grado:

Thanks

danny h. en

Grado:

My only problem was trying to reach the office via phone - I was on hold for 15 minutes, only to be told computers were down and to call back in 20 mins.

Charlie B. en

Grado:

All staff that I encountered were fantastic, especially Lily. Amazing customer service. I could not have asked for better, and got much more than I expected. Bravo team!

Barb M. en

Grado:

The receptionist was wonderful on the phone & was very helpful in assisting me with finding capital movers . To bring my u box to my place & unload & return the unit . Made my life easy . Thank you

lily h. en

Grado:

I’m not happy with customer service, I ask many times to change the email address I gave them at the beginning and they never did it. I ask them in person and over the phone.

XIAO Y. en

Grado:

Great job!

Stef G. en

Grado:

Main elevator was broken on move in.

lelain d. en

Grado:

Lili the manager in Toronto was very helpfull and professional. She did everything to help us and make our moving much easier. If rate 1 to 10 (10 being the highest) i will give her 10.