Comentarios del cliente para U-Haul Moving & Storage of Spring Valley

Everyone involved was enthusiastic and provided outstanding customer service.b

Awesome experience, I will be back in my Arnold voice.

Great customer service. Went extra mile related to safety.

I was very disappointed I went to unload the truck and a few of my items was wet on the truck for what I payed I should be compensated. I will not be using U-Haul no more I will find another company to use.

Absolutely Great customer service! They were friendly and very helpful with our turn in. I have used them in the past and would use them again! Great People!

Very helpful lady, very willing to help and answer questions.

Continue being the best that you are. The staff was great.

Seemed a bit congested in getting into that facility.

EJ and James were great. The only problem I had is I was accidentally charged twice but EJ said it will be corrected

Everything was very nice, Excellent service.

Nothing...excellent service

the employee did not assist me in putting my pickup on the car carrier. it is a difficult operation for one person to do without risking damage to my vehicle. Since the employee didn't offer to help I assumed he either did not know how to do it or he didn't care about customer service.

No improvement needed at this time

Why the convenience fees, don't understand that.

Was very strange to me to have t provide 2 forms of ID, 3 phone numbers and have my picture taken to rent the trailer. Never experienced that before

Devon young was a great rep.

They seemed under staffed and very busy. My husband had to unload the vehicle from the trailer on his own which was fine. There was no where to park our 26 foot truck. There was no where for us to really download our personal vehicle from the trailer, nor was there anywhere for us to park our other vehicle as well.

Check in has gotten very involved and takes a lot of time - it took almost 2 hours for me to rent a simple car dolly, due to all the red tape we had to wade through, and I was not prepared for that. The staff were very pleasant; it was the process tr that bogged everything down

Great service, inventory was available and service was quick and easy.

Great customer service experience

great experience

Great service. Good and friendly attitude.

All the employees I worked with were extremely accommodating, friendly, professional and helpful

Morning Store manager was awesome. Second manager was nice but made me pay 900 upfront and 600 with in 7 days. He didn't give me the option to contact my insurance company. He said I only had the option to pay.

Rented a motorcycle trailer. Great transaction. Will definitely use them again.

Awesome group , by the book, quick and efficient.

Dude who rung me up was awesome. Funny but handled his business.

They sent me out of my area to rent the vehicle. This is my only complaint, i hope they will acept the fact that I know which of your locations is closer to me. Otherwisw all was done with a spirit of excellence and much appreciated.

Horrible service they took my license never gave it back to me i ask to look on the camera the bullshit was that they cant have access to the room. I do not recommend this place.

Very well maintained trucks, awesome customer service.

Great, they took the trailer off in a few minutes and I was on my way. They had a very responsive team.

Mr J. Brown was very knowledgeable and help. Thanks to him.

Service was amazing! Went above and beyond to help us. Totally made our move easier and I really appreciate EJ and his staff going out of their way to help. Didn’t appreciate my reservation getting moved and canceled but EJ saved the day. Uhaul needs to work on have equipment where it’s supposed to be as promised. It’s inconvenient to be moved all around and loose parts of your reservation.

It was a speedy drop off! Thank you!

Super great to rent from , friendly and fun.

I deserve a partial refund due to only having the truck one way and less than a day.

Very friendly owner handled the transaction. When I came to drop the blanket back off the driveway was blocked but no worries- a staff member came right up and took the blankets out of my car and processed the return without me having to get out, wait for the truck to be move, etc. Really excellent customer service!

Great guys that work their

Staff was really friendly and helpful. Minimal wait time from arrival to trailer hook up and departure from facility.

The girl with the short haircut marked the gas over where it was when I got it cfc deliberately after we determined where it was originally.

easy to find and great service

All contact needs to be addressed to person PAYING the rental who is not necessarily the driver, unless otherwise stated.

Great people

Outstanding service here!

Great for your storage

The employee who did my contract didn’t print off a copy for me, like every other employee has. He also didn’t inform me that there would be an additional charge if I dropped the equipment off at 8pm (after hours); since I told him I only needed it for a couple of hours. I would’ve just kept it all night had I known I would be charged more for bringing it back early. The employee needs to not assume people know the process and inform them. Yes I have used uhaul before but I’ve never returned equipment early so I wasn’t aware I would be penalized for doing so, lesson learned. From now on I’ll just do what I usually do and ask for a 24 hr hold even if I only need it for 2 hrs to make sure my schedule won’t get in the way of me dropping it off during business hours. The truck was given back the way it was given to me. I know the close out process during business hours so I know nothing special occurred to justify the $20 charge but that’s your policy; so your employees need to inform all customers of this “convenience fee” or at least ask them if they are aware of it before the customer leaves with the equipment.

Chris was very unprofessional and the other employees were slow and incompetent.

Shout to the ladies at the front desk! And James(JD)! Great customer service! Definitely would recommend

Uhaul is getting more difficult to rent from.i got a 6x12 open top trailer kept it 3 hours cost me almost $50 .it's supposed to be a 24 hr rental but they nail you down to a time for return so they can charge you for an extra day.i understand you rent to scumbags but other rental companies don't treat their customers like criminals .I'm a repeat customer and had to go through a bunch of b.s. to rent a trailer.i own 4 trailers but they were loaded and I needed to make a quick run that I had an appointment for .never again.

I was also overcharged $25 for no reason

Was not happy with the size of your 5x8 trailer. I normally get the 4x8 but I rented a 4x8 stage. So I decided I better get a 5x8 so it would not be too tight. At any rate, the width of the door was 48" so we barely got it in, not to mention the overhead door wouldn't close properly in the back. I ended up using my own utility trailer and basically wasted $50.

My issue is with U-Haul's alternate contact verification process. It's required to speak to someone and that person state that they know the renter and agree to their phone number being used as an alternate contact for renter verification. My driver's license verifies me, as do my primary contact, by me answering or replying to a text. in addition to my method of payment. I should not have to be subjected to informing someone else of my person or business transactions, giving them authority to approve or deny said transaction. I should be able to rent on my merit alone.

All was good.

Nothing, so far, except maybe pro-rate the number of hrs someone goes over their turn-in time, as long as they turn in rentals before close of business. Just a suggestion.

The outside of the location is very overcrowded with trailers and rental vehicles but the staff members we pleasant, knowledgeable and thorough.

Fantastic Customer Service!

Fast, convenient and very helpful EVERY time I came. Thanks!!

When my husband recently suffered a medical emergency while we unloaded our trailer into the storage unit, EJ and his team went above and beyond to assist us. So grateful!

Mean employees lazy manager has horrible attitude

Very friendly and helpful staff

Great customer service!

Very nice staff, prompt service

I enjoy patronizing this location. It’s convenient and the staff is helpful and friendly.

It is always great working with U-Haul. Thanks!

Close to home, easy to use.

We had no problems at all. The staff was very friendly and was willing to work out any issues that came up for the 5 months we had use of the storage unit.

Was told first month free. Then when i paid for unit the girl said there was not Free month. She checked for notes on My account and found nothing about my Reserving a unit. Not happy!

EJ and his crew are the best!

Everything is great! They worked with me if I had a late payment and always very helpful.

Clean convenient quiet and secure.

Satisfied

Terrible customer service and the GM was very rude at times. I would never recommend this location to anyone. Terrible! My items were taken out of my storage and now no one has a clue what happened.

Would do business with this facility again.

Nt happy with how my unload was handled by you front desk. I was chrg extra day by uhaul for truck because you wouldn't allow movers 15-20 mins more to complete unloading.Front desk very rude to mover

GM needs t9 be a little more polite and willing to help military members that need it.

All the guys there are pleasant, respectful, professional very helpful. My pleasure to do business at this location. I would definitely refer anyone I know coming to the area.

Always clean