Comentarios del cliente para U-Haul Moving & Storage of Spring Valley

Rented a motorcycle trailer. Great transaction. Will definitely use them again.

Awesome group , by the book, quick and efficient.

Dude who rung me up was awesome. Funny but handled his business.

They sent me out of my area to rent the vehicle. This is my only complaint, i hope they will acept the fact that I know which of your locations is closer to me. Otherwisw all was done with a spirit of excellence and much appreciated.

Horrible service they took my license never gave it back to me i ask to look on the camera the bullshit was that they cant have access to the room. I do not recommend this place.

Very well maintained trucks, awesome customer service.

Great, they took the trailer off in a few minutes and I was on my way. They had a very responsive team.

Mr J. Brown was very knowledgeable and help. Thanks to him.

Service was amazing! Went above and beyond to help us. Totally made our move easier and I really appreciate EJ and his staff going out of their way to help. Didn’t appreciate my reservation getting moved and canceled but EJ saved the day. Uhaul needs to work on have equipment where it’s supposed to be as promised. It’s inconvenient to be moved all around and loose parts of your reservation.

It was a speedy drop off! Thank you!

Super great to rent from , friendly and fun.

I deserve a partial refund due to only having the truck one way and less than a day.

Very friendly owner handled the transaction. When I came to drop the blanket back off the driveway was blocked but no worries- a staff member came right up and took the blankets out of my car and processed the return without me having to get out, wait for the truck to be move, etc. Really excellent customer service!

Great guys that work their

Staff was really friendly and helpful. Minimal wait time from arrival to trailer hook up and departure from facility.

The girl with the short haircut marked the gas over where it was when I got it cfc deliberately after we determined where it was originally.

easy to find and great service

All contact needs to be addressed to person PAYING the rental who is not necessarily the driver, unless otherwise stated.

Great people

Outstanding service here!

Great for your storage

The employee who did my contract didn’t print off a copy for me, like every other employee has. He also didn’t inform me that there would be an additional charge if I dropped the equipment off at 8pm (after hours); since I told him I only needed it for a couple of hours. I would’ve just kept it all night had I known I would be charged more for bringing it back early. The employee needs to not assume people know the process and inform them. Yes I have used uhaul before but I’ve never returned equipment early so I wasn’t aware I would be penalized for doing so, lesson learned. From now on I’ll just do what I usually do and ask for a 24 hr hold even if I only need it for 2 hrs to make sure my schedule won’t get in the way of me dropping it off during business hours. The truck was given back the way it was given to me. I know the close out process during business hours so I know nothing special occurred to justify the $20 charge but that’s your policy; so your employees need to inform all customers of this “convenience fee” or at least ask them if they are aware of it before the customer leaves with the equipment.

Chris was very unprofessional and the other employees were slow and incompetent.

Shout to the ladies at the front desk! And James(JD)! Great customer service! Definitely would recommend

Uhaul is getting more difficult to rent from.i got a 6x12 open top trailer kept it 3 hours cost me almost $50 .it's supposed to be a 24 hr rental but they nail you down to a time for return so they can charge you for an extra day.i understand you rent to scumbags but other rental companies don't treat their customers like criminals .I'm a repeat customer and had to go through a bunch of b.s. to rent a trailer.i own 4 trailers but they were loaded and I needed to make a quick run that I had an appointment for .never again.

I was also overcharged $25 for no reason

Was not happy with the size of your 5x8 trailer. I normally get the 4x8 but I rented a 4x8 stage. So I decided I better get a 5x8 so it would not be too tight. At any rate, the width of the door was 48" so we barely got it in, not to mention the overhead door wouldn't close properly in the back. I ended up using my own utility trailer and basically wasted $50.

My issue is with U-Haul's alternate contact verification process. It's required to speak to someone and that person state that they know the renter and agree to their phone number being used as an alternate contact for renter verification. My driver's license verifies me, as do my primary contact, by me answering or replying to a text. in addition to my method of payment. I should not have to be subjected to informing someone else of my person or business transactions, giving them authority to approve or deny said transaction. I should be able to rent on my merit alone.

All was good.

Nothing, so far, except maybe pro-rate the number of hrs someone goes over their turn-in time, as long as they turn in rentals before close of business. Just a suggestion.

The outside of the location is very overcrowded with trailers and rental vehicles but the staff members we pleasant, knowledgeable and thorough.

Great service person.

When I picked up the truck, the it had 5/8 of a tank of gas. I returned it with the same amount of gas which was 5/8 of a tank. When I returned the Uhaul one of your employee stated that I did not return it with the same amount of gas. The amount of gas was in my contract as 5/8 of a tank. He wanted to charge me $15 for not returning it with the same amount of gas. I told him that when I picked up the Uhaul it only had 5/8 of a tank of gas. He then checed my contract and saw exactly how much of gas was in it when I picked it up and then he corrected his mistake. He never apolgized for his mistake. My daughter wanted me to used her coupon she gad with $25 off. I was tild by your employee that someone had already used the coupon. I informed my daughter that the coupon was invalid. Sge stated tgat she never used it. I got a text on my phone showing the referrence number of the code which was the same number that she gave me. I don't know what's going on at your location, but somebody needs to be checking you records and your employees. In addition to this , I used my debit card to pick up the truck and told your employee that I would be paying on a different card when I return the truck. One of your employee put the charge on my card when I was told that my card was only being used as a security andmy card will not be charged if I was paying with a different method of payment upon returning the truck. I received a text alert from my vank stated that I had a negative blanxe on my account. One of your employee placed the charge on my account after I paid in a different method. The charges was reversed later. Your employee are telling your customers one thing and they are doing something else. Please check your employees so they can be ob one accord and follow their job description and you policy. You may contact me for futher comments.

This location made me never want to use uhaul again and I’ve used uhaul a lot, but I won’t ever again. cJ or EJ or whoever he was is very rude and disrespectful, he hung up the phone in my face. I will never the experience I had was awful and I will make sure I don’t ever take myself through that again...

I was over charged. I payed for an Appliance hand truck they never gave it to me also when I went to drop the truck off (ON TIME) I was charged because their system would not work. It said to turn my location on. My location was on. It never worked! Then I was charged for not being clean. I didn’t leave anything in the truck. When I picked the truck up it had an empty bud light can. No one did a walk through. Whoever had the truck before never cleaned it. When I called about it I was told that I will receive a call back but never did. But yet you are still taking money from me. I went by all of the rules but you didn’t.

Young gentleman was very helpful. I was able to drop off my truck. The process went smooth. Thank you

It gets tiring when you always have to have another number to call to verify so you can rent a trailer for 1 day.. They do it everytime I want to rent an open trailer.. And if they can't get a hold of someone, they won't let me rent it. which I believe is ludicrous..

Great costumer service excellent handling of issues.

I LEFT MY WALLET IN THE TRUCK I PRAY TO GOD IT IS STILL THERE WHEN THEY OPEN IN THE MORNING!! AT THE 8400 TWO NOTCH STORE!! IM KINDA FREAKING OUT!!!!

The truck was in horrible shape. The front left tire was 40 lbs low an the front end knocked. It was a horrible ride. The last hour of my trip I couldn’t do over 45 mph because the truck would pull me right off the road. An I paid a deposit with cash when I rented the truck an was told I would get it back when I dropped it off but then got to the drop off an was told I had to wait on a check to be sent to me.

always friendly and willing to help. that is why I always pick this location.

Rip off!

Driveway is way too steep to pull into with a 26' truck w/o bottoming out

Check out time could be better

POOR Customer service. Worker in hurry right at 6pm stating uhaul don't pay them over time. Spent over a hour trying to turn truck in on line, after being on hold for about 45 minutes. Was told by employee and customer service that uhaul charge $20 if truck not turned in on line. I emailed pictures to customer service and was told thateverything would be taken care of. Today I show charrges of $70.....really ? Uhaul quick to take money but u got to wait up to 24 hours for contact back! Be careful of hidden fees. I was charged a extra day for a truck I didn't even have a extra day!!!

It's too expensive. I should have the option to drop off the truck to the nearest point. There are too much hidden cost. First you pay $19.95 for the truck. Then you have to pay mileage which is $.79 per mile... The mileage could be less if you didn't have to drop off the truck the same place you pick it up. Then you have to pay for gas...

Na

Great experience, very professional.

Customer service

The employees were very professional and friendly.

nothing

I did not receive the appliance dolly I paid for and did not receive a refund.

Fantastic Customer Service!

Fast, convenient and very helpful EVERY time I came. Thanks!!

When my husband recently suffered a medical emergency while we unloaded our trailer into the storage unit, EJ and his team went above and beyond to assist us. So grateful!

Mean employees lazy manager has horrible attitude

Very friendly and helpful staff

Great customer service!

Very nice staff, prompt service

I enjoy patronizing this location. It’s convenient and the staff is helpful and friendly.

It is always great working with U-Haul. Thanks!

Close to home, easy to use.

We had no problems at all. The staff was very friendly and was willing to work out any issues that came up for the 5 months we had use of the storage unit.

Was told first month free. Then when i paid for unit the girl said there was not Free month. She checked for notes on My account and found nothing about my Reserving a unit. Not happy!

EJ and his crew are the best!

Everything is great! They worked with me if I had a late payment and always very helpful.

Clean convenient quiet and secure.

Satisfied

Terrible customer service and the GM was very rude at times. I would never recommend this location to anyone. Terrible! My items were taken out of my storage and now no one has a clue what happened.

Would do business with this facility again.

Nt happy with how my unload was handled by you front desk. I was chrg extra day by uhaul for truck because you wouldn't allow movers 15-20 mins more to complete unloading.Front desk very rude to mover

GM needs t9 be a little more polite and willing to help military members that need it.

All the guys there are pleasant, respectful, professional very helpful. My pleasure to do business at this location. I would definitely refer anyone I know coming to the area.

Always clean