Anthony and Davon were the ultimate professionals. Thanks!!!
amel B.Customer Reviews for U-Haul Moving & Storage of Spring Valley
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Great customer service.
NICHOLAS S.The young lady that helped me was very kind and helpful.
Kari L.Fine
Charles W.N/a
Aeriel W.The staff were excellent. They were polite, knowledgeable, and quick to understand what we and other customers needed. We made an error with the reservation and they helped me adjust quickly.
Mark H.Excellent service and very nice facility.
Thomas D.Keep up the great service!
Cynthia S.You guys saved me from a serious life situation and made it into the best it could have possibly been. Thank you so much!!!
Sydney B.Nothing at this point! The employees was very friendly and helpful!
ARRICO K.truck needs to be aliened left front wheel squeals
ROBERT R.Terrible experience
Samantha M.The staff at this U-Haul place was remarkable.
Thomas D. | First ImpressionsCustomer should not have to unhook and park thier trailer when returning it. That is not acceptable customer service!
Dwayne M.There was only one person working and she was very slow. Need more staffing.
Donald D.My only issue with this location is the driveway. It was difficult to access with a 26' truck with a trailer. Other than that I have no complaints. The staff member I dealt with was very helpful and took care of things immediately
Monica S.Double check to make sure gas is in the truck, my truck didn't have gas in it when i picked it up and we barely made it to the gas station.
LAROYDIA S.Easy drop off.
John M.Impressive
Lee W.Professional and effective Customer Service Qualities. Awesome Team…
angela F.It was always an issue with them
ebony h. | Overall ExperienceUhaul is very unprofessional. I had a reservation and there was no truck, pushed me back 2 hrs and still no truck, sent me to a location 30 mins out the way from my pickup to get a truck. They didnt care how they inconvenienced me for hrs and didnt offer any kind of discount for the inconvenience.
Pamela S.Provide more education on how to secure the u-haul safely. The representative was not aware that coupler locks existed to secure the car trailer to the u-haul. She did work very hard though in teaching us how to secure the car as well getting us the truck early.
Tyler S.I would like for you all to at least put gas in the Uhaul truck before giving it to a customer during the process. I spoke with am employee and he admitted yeah you going to need some gas before going on the road to pick up your furniture. I was disappointed because gas price is high, but it should have least had some type of gas before pulling off on the road.
java D.Thank you Ms Angela and staff for being kind and helpful
joyce F.Good customer service and great place.
MATTHEW M.Every thing was fine.
Arielle W.Great service and fantastic attitude. Mr. Devon Young was eager to assist, and made the customer experience pleasant (and educational).
Richard W.I got charged for the use of moving pads after I dropped the truck off. I did not use the pads. I emailed the store and asked for the extra charge to be refunded. I have not heard anything from them, more than 24 hours later.
STEPHEN B.Everyone was very professional.
DAVID U.Did not have the dolly I reserved. Did not give me my money back on the dolly at that facility. Told me to receive it when I dropped off the trailer. Was unable to do that from that facility she did not have a way to refund the money for the dolly to me so I am still owed the money back. I have ordered from you guys several times this was the lousiest one I've ever done. Next time I will be looking for other places to rent from.
Dawn H.The oil gage went to Zero. I called and U-Haul sent a repairman who placed 5 quarts of oil in the engine.
carl W.Customer service was very very rude
Shelly F.My AC didn't work and my cats almost died from the heat. The vehicle was old and the headlights seemed very dim at night! The manager tried to help when I found out the AC didn't work, but my vehicle was already loaded and full! I've used U-Haul all through my military career, but this is the worst experience I have ever had! I really hate Columbia, SC...everything goes wrong there including U-Haul I guess!
Daniel P.Outstanding customer service
sherrika P.Take care of the current customer instead of OFFERING to move on to the next customer's non-urgent needs before getting me my keys. Having to look 3 times at the truck number because you can't remember it is unacceptable, write it down. U-Haul is wasting customer's time with the incessant photo taking during the check in and return processes. It used to be extremely easy to rent here, now it is an obnoxious hassle.
Jason N.This was the best experience I ever had with U-haul or any other moving service. The staff were friendly and didn't waste my time like others. It is good to do service with folks who know what they're doing and who want to help others.
Johnny D.Have the accessories I ordered. I pre-ordered an appliance Dolly but they did not have one, so I had to drive to another location to get one. Spent another hour taking care of that and cost me another $10 (99 cents a mile).
BILL P.Employees of patient understanding very respectful excellent
Lynette R.This was the third location I visited that day in order to pick up my rental. The first location [which was reflected in my confirmation emails] had a sign on the door stating that it was closed, and directing me to a second location. The second location [which thankfully was open] informed me that my rental was actual at another location, approx 20 minutes away. Very inconvenient, bad experience overall.
Nicholas R.Pro rate for the actual time used. Thought the truck was going to take 4 hr, and it took 2 hr. I still paid for 4 hrs.
Mark L.Nada
Edward A.Outstanding customer service! Friendly and professional. Not only did they have the paperwork ready but hooked up the trailer and checked to make sure all the lights were working. More businesses should use U-haul customer service as a model.
Stephen A.Provide more pickup 🛻
Derrick M.The service was great the manager name was Angela awesome person
larry N.Layout of the facility is a bit congested.
MARION C.Great Customer Service!
Jimmy S.Hire more people
Douglas S.I was never given access to my storage unit ever!!! The key was never at the facility and promises to contact me when my key would be available over happened. I had my unit from 2012 and was told I had until March 3rd to pay I came on March 2nd and all my Belongings were sold the day before. I was treated poorly by the manger and shut down. Then a general facilitated letter was placed as the one sent and it was not the same one I got also it was verified in a phone call that o had unto 3/3/22. Also in person on the 3/2/22 the days were counted and I had until 3/3/22. I'm very unhappy and disappointed that a long term tenant would be treated this way. I'll never use nor recommend this company. Prior to this incident there was another big problem with management. I'm devastated. And had to be hospitalized due to the upset and mistreatment of not having access to my unit and not being given an opportunity to make my payment on 3/2/22.
MAUREEN M. | Overall ExperienceThe staff here is very friendly
vancleff m. | First ImpressionsIt took 3 tries to get a useable storage unit. Either the insulation was falling down of the door latches were malfunctioning. It took 45 plus minutes to drop off the trailer due to being understaffed.
Richard N. | First ImpressionsExcellent customer service
Michael T. | First ImpressionsI received a free month email offer after renting a truck. I went online to reserve a unit at one location, entered my code for the free month at checkout BUT DID NOT COMPLETE THE CHECKOUT. I decided I wanted to use a different location, but when I got to checkout and tried my code, it was rejected. So I called customer service. At first the guy acted like he didn't believe I had a free month, asking who sent me the email etc. Finally he took my information to reserve a unit at the location I chose. When I got to the location, the woman saw the reservation but said they didn't have any units available of the size that I had selected on the reservation. I had chosen the largest unit, but she said all they had was a couple of the second largest and several of the ones below that. So I chose the second largest. She got to where she would complete the transaction and it still denied my free month code. She ended up working around it, and gave me the card for the gate. The receipt had zero information on it, which confused her as to why, but she hand wrote everything in. When I got to the gate, the card did not work. So I returned to the office. When she looked up my account, it did not show I had rented a unit. So she tried to do it again, this time her system said there were no units of that size available. So fine, I accepted an even smaller unit. Apparently she was new, and the ENTIRE TIME the more seasoned employee was at the station next to her but never offered any assistance. After about 10 minutes of her trying to figure out my reservation issue, he finally offered up the idea that she should just treat me as a walk-in customer. So that worked. But then at checkout my free month code still didn't work. Again, she fumbles around until she finally asked him and he said to just give me the month without the code because he always has issues with the codes. After that, all worked out fine. A process which should've taken 5-10 minutes ended up taking over an hour of my time. 1)Your website system should not be completely voiding the free month offer codes if the transactions are not completed. 2)your new employees need better training. 3)your existing employees should not ignore a new employee who is obviously struggling. And might I mention, the customer behind me in line had the EXACT SAME ISSUE with a free month code.
Cynthia B. | Overall ExperienceI always come to this location. Great service
Avery A. | First ImpressionsMy unit had my lock cut off and changed and my account was moved out without my permission. I was paying on the unit faithfully for 3 years for them not to know how or why this happened. So I moved my stuff out the same day and I will not be using uhaul storage ever again.
ambra c. | Overall ExperienceAny issue I ran into which was barely the manager Net always was there 2 help and mk things rgt. Great personality & eazy 2 get along with even when she was Wrking by herself on sum dayz she managed 2 get stuff done ✅
Tanya R. | Overall ExperienceMy close out date was 3/29/21. Correct your records. I have sent an email with your confirmation of this!
Faith W. | Overall ExperienceFriendly and helpful, I go out of my way to rent from these location
Wayne W. | First ImpressionsManager of facility was really nice and helpful to me and my husband.
CHERISH P. | First ImpressionsCharnetta and her team does a great job running this facility.
Thomas G. | Overall ExperienceThe manager is not helpful never returns calls and lied about financial arrangements. She dose not care about customers or problems at her store I still have not heard back from her and she did not note all my issues. I've been waiting since March 31,2021
MAUREEN M. | First ImpressionsBad Experience.
Patricia L. | First ImpressionsI would rate 5 but initially I ordered mobile and access did not work and unit was taken. However, after I reported the public contact individual contacted the manager and service was good! I think it was a computer glitch.
Carol U. | Online Move InI closed out my storage on March 13, 2021 not April 12, 2021. On March 13, 2021 I reserved a truck to move out. I picked up my keys for the truck and informed the lady working that I'm also emptying out my storage unit. She told me to come back to the office once I was done to close everything out. Once the storage was empty and I loaded the truck with my belongings from unit 179, I returned to the office to close out the storage unit. The lady was working by herself and had a long line waiting for assistance. When she saw me at the end of the line she told me I didn't have to wait and that she would close the unit and send me confirmation via email. I never received that email. But I did receive a bill for the month of April a few weeks later. I called back to the office and spoke with the same lady and she said she would close it out again and don't worry about the April payment. I recently received a bill and another email for the month of April. On April 12, I stopped by the office, the same lady working again but with another young man. I think she was training him. When I told her that I didn't receive any confirmation about closing out the unit and I was still being billed for April, she stated that another person just did a walk through of the units and how could that be possible. Her attitude was very unprofessional. So as I'm waiting for her to look through her system to resolve the issue, she finally printed out a sheet of paper, with nothing being said. The young man picked up the sheet of paper from the printer and and she just pointed to me so that he could give me this piece of paper. The statement shows that there was a $0 balance. She didn't say anything until I asked her was everything taken care of and then she stated yes you're good to go. I was so taken back by her attitude I forgot to ask if I would be refunded the difference for the March payment. Please look into hiring and training your workers and if I will receive a prorated refund for the month of March.
CHASITY M. | Overall ExperienceGreat service - especially from Nette (spelling)
MATTHEW D. | Overall ExperienceOne female employee was always sweeping the common areas and keeping it clean. All employees were friendly and helpful.
liz t. | Overall ExperienceI hurt my ankle in your loading and unloading area of the uhaul area, when I was returning a truck. Due to all the cracks and broken concrete. That would be my only suggestion to make it safer for people.
Anita G. | Overall ExperienceWould definitely rent again from U-Haul. Excellent service.
BRENDAN W. | Overall ExperienceI want to thank everyone at U-Haul, especially those at my storage facilty, for the excellent service. They were extremely helpful to me during a difficult time and I am grateful. Especially helpful was James Brown, who went above and beyond to assist me. ¡Gracias!
toni f. | Overall Experiencenone
Billy B. | Overall ExperienceGreat for your storage
corrina b. | Overall ExperienceFantastic Customer Service!
JEVON P. | Overall ExperienceFast, convenient and very helpful EVERY time I came. Thanks!!
Jamie J. | Overall ExperienceWhen my husband recently suffered a medical emergency while we unloaded our trailer into the storage unit, EJ and his team went above and beyond to assist us. So grateful!
toni f. | First ImpressionsMean employees lazy manager has horrible attitude
martin g. | Overall ExperienceVery friendly and helpful staff
Warner M. | Overall ExperienceGreat customer service!
Courtni E. | First ImpressionsVery nice staff, prompt service
liz t. | First ImpressionsI enjoy patronizing this location. It's convenient and the staff is helpful and friendly.
KATIE N. | Overall ExperienceIt is always great working with U-Haul. Thanks!
thomas b. | First ImpressionsClose to home, easy to use.
katy s. | Overall ExperienceWe had no problems at all. The staff was very friendly and was willing to work out any issues that came up for the 5 months we had use of the storage unit.
Judson P. | Overall ExperienceWas told first month free. Then when i paid for unit the girl said there was not Free month. She checked for notes on My account and found nothing about my Reserving a unit. Not happy!
BOB S. | First ImpressionsEJ and his crew are the best!
Douglas T. | First ImpressionsEverything is great! They worked with me if I had a late payment and always very helpful.
Kee'Lia S. | Overall ExperienceClean convenient quiet and secure.
RODNEY L. | ReservaciónSatisfied
RITA A. | Overall ExperienceTerrible customer service and the GM was very rude at times. I would never recommend this location to anyone. Terrible! My items were taken out of my storage and now no one has a clue what happened.
lakisha q. | Overall ExperienceWould do business with this facility again.
Debi M. | Overall ExperienceNt happy with how my unload was handled by you front desk. I was chrg extra day by uhaul for truck because you wouldn't allow movers 15-20 mins more to complete unloading.Front desk very rude to mover
Edward V. | ReservaciónGM needs t9 be a little more polite and willing to help military members that need it.
Biannca B. | Overall ExperienceAll the guys there are pleasant, respectful, professional very helpful. My pleasure to do business at this location. I would definitely refer anyone I know coming to the area.
LILLIAN K. | Overall ExperienceAlways clean
ETHEL VICTORIA P. | Overall Experience