El cliente no dejó un comentario.
Marla I. | Online Move InCustomer Reviews for U-Haul Moving & Storage of Spring Valley
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Staff not polite
MICHAEL L.Friendly. Quick. Helpful. Easy to rent from...
MICHAEL M.Both the ladies that checked me in and out were great!!
Michelle D.Great experience! Staff/management great! Automated way of doing business was new to me but a smart way of doing business.
EDWARD C.The manager and staff were very customer conscience.
ANTHONY J.I closed out my storage on March 13, 2021 not April 12, 2021. On March 13, 2021 I reserved a truck to move out. I picked up my keys for the truck and informed the lady working that I'm also emptying out my storage unit. She told me to come back to the office once I was done to close everything out. Once the storage was empty and I loaded the truck with my belongings from unit 179, I returned to the office to close out the storage unit. The lady was working by herself and had a long line waiting for assistance. When she saw me at the end of the line she told me I didn't have to wait and that she would close the unit and send me confirmation via email. I never received that email. But I did receive a bill for the month of April a few weeks later. I called back to the office and spoke with the same lady and she said she would close it out again and don't worry about the April payment. I recently received a bill and another email for the month of April. On April 12, I stopped by the office, the same lady working again but with another young man. I think she was training him. When I told her that I didn't receive any confirmation about closing out the unit and I was still being billed for April, she stated that another person just did a walk through of the units and how could that be possible. Her attitude was very unprofessional. So as I'm waiting for her to look through her system to resolve the issue, she finally printed out a sheet of paper, with nothing being said. The young man picked up the sheet of paper from the printer and and she just pointed to me so that he could give me this piece of paper. The statement shows that there was a $0 balance. She didn't say anything until I asked her was everything taken care of and then she stated yes you're good to go. I was so taken back by her attitude I forgot to ask if I would be refunded the difference for the March payment. Please look into hiring and training your workers and if I will receive a prorated refund for the month of March.
CHASITY M. | Overall ExperienceVery poor customer service agent on site had the attitude that she didn't want to be bothered. Never will use UHaul location again may consider using a new company all together next time.
Jarvis R.Devon was great
Anthony I.Improvements are needed in the timeliness of customer service. The Uhaul employee engaged in a personal conversation with a customer after assisting the customer while I was waiting in line to reserve a truck. The reservation was done over again on the day of pick up because the Uhaul employee put the wrong pick up date, and I failed to review the receipt received the day I made the reservation.
trina W.Great service - especially from Nette (spelling)
MATTHEW D. | Overall ExperienceI really like this UHaul location, I would not go anywhere else! Staff are pleasant and helpful.
MARGARET L.Fix the uhaul.com/share to bring back the rental. Too confusing and would not allow me to take picture of odometer
william T.Every single time we have to put milage on the truck to run after a dolly that we previously ordered. That's adding to the cost and is just not acceptable . The gas market was also incorrect. The truck itself was average clean.
Gabrielle W.You need to maintain your vehicles better.
HISHAM S.The guy at the desk put that we only wanted the truck for 4 hours after we stated multiple times that we needed it for 24 hours. We were charged a late fee that was never resolved. Horrible customer service from the store and the CSR when I called to tell them about it. The guy at the desk didn't even seem like he worked there...
XAVIER J.A Plus customer service
CHRISTOPHER H.I used it once a year, and will continue to do so. Nice people to deal with
THOMAS R.Great service. But you have charged me twice on my credit card and I need to have it refunded. please call at 803.348-4070
Ugochukwu E.Drop off was fast and easy!! Thanks
BENJAMIN P.They were great
ALLAN H.The young lady who assisted me was exceptionally knowledgeable, patient, and kind.
JULIETTE N.The Young Lady who helped me was excellent. She was extremely kind and very knowledgeable.
Mark S.No improvement needed
KENNETH J.Manager that was working alone was very helpful and professional.
PEGGY D.Wow is all I can say! I have rented at this location twice before but this time Chi made it so easy and she has great customer service. You are very fortunate to have an employee like her working for you, do whatever you have to to keep her she is a Diamond.
Michael S.The general manager was very polite and I highly recommend dealing with her
PHILIP T.I can't think of anything. The whole process went very smoothly. The manager there was very friendly and helpful. The truck performed just as it should. These things are the reason I continue to rent from U-Haul when the need arises.
Richard H.Counter associate was knowledgeable and efficient. Your base rate is great, but per mileage fee seems a little high considering you have to refuel before returning. Good location, close to major roads/highways.
Phillip S.I have used your location to rent a trailer 3 times in the last couple of months, each time your check-in and check-out staff provided outstanding service!
Bruce P.Great customer service! The staff were very helpful.
CARLA T.Good experience. Lack of equipment for moving heavy pieces was a problem. Disappointed with the communication. Original location was Sparkleberry then you changed it to Two Notch because of equipment problems at Sparkleberry, Other than not having the hand trucks (not sure what they're called) the experience was fine.
WAYNE L.My reservation was completely messed up. They had it as a around town instead of one way. No 20 feet truck as reserved so got a 15 feet. And this wasn't the pick up location I had selected.
JAMES H.Great service at a reasonable cost. Thanks
Claude B.The team was courteous, friendly and professional.
ROGER C.Without a doubt Jessica the young lady that helped me did an exceptional job with my rental. I find it unprofessional that she had to make multiple trips out to the lot to find a trailer that came up rentable, not to mention she had no help to pull the trailer I rented from the back (I helped) Second I called to add an extra day to my rental needing it for a couple hours in the morning, I was told not to worry I had until 11am the next morning to return I ran over by 1 1/2 hrs and got charged an extra day. MOD didn't seem to care one bit. I have a truck rental reservation coming up this weekend that if not in a time crunch I'd happily change it to a competitor. Thank you for the time of reading my review, hopefully it helps this location
randy M.The staff were very knowledgeable and extremely courteous, highly recommended
DAVID A.I was charged for things I did not get the truck was not ready I waited 25 mins for them to clean the truck and the staff was Very rude
NIKKIEA W.The customer service was phenomenal!
RAQUEL M.The persons who assisted me were very helpful. During our interaction I felt like I knew them. Thanks Chris I am sorry I cannot remember the young lady's name, she was working Sunday morning when I went to pick up the truck.
AVIA C.One female employee was always sweeping the common areas and keeping it clean. All employees were friendly and helpful.
liz t. | Overall ExperienceReserved two dollys along with the truck. Also reserved a dozen furniture pads. I was not made aware until I arrived that they had zero utility dollys and only 6 furniture pads. I returned the truck and was assured by the representative that he emailed me the receipt. I had to call back in, finally got the receipt to find I had been charged for the utility dollys and all of the furniture pads. Corporate advises me I have to go back to the office 15 miles away and interact with someone face to face in order to get a refund. Pathetic
WILLIAM B.Inside Trailer could have been swept out better.
EATHEL M.Nada
Benjamin P.Follow the law. Wear a mask! Quit exposing your customers to COVID.
DWIGHT C.This was NOT the pick up location originally planned.on arrival at the planned location at the planned time Iwas told that the vehicle was not available and that I had to go to the Two Notch Rd facility. This was a significant distance from the planned site. I do not understand why the vehicle was not at the original planned location as I had reserved the vehicle more than 24 hours prior to the planned pickup. This was a significant inconvenience to me in both time and expense for both mileage and fuel.
PAUL E.The trailer was available as promised.
BRUCE P.Have the employees check back in customers when they drop off instead of hours later, so the customers are charged an extra day for something that was not their fault. I will recommend people avoid this location, after that. Since the invoice was not corrected, despite having evidence that proves the truck was dropped off beforehand.
DONALD F.I ordered a hand truck and did not receive it. Thankfully, the drop off location refunded me for the fee.
delores C.Customer service is excellent here.
CHRISTOPHER H.EVERYTHING WAS GOOD FRIENDLY STAFF DEFINITELY WILL BE BACK
MYRONJOSEPH W.I do not know the name of the female who helped me but she came out to my vehicle. Backed the trailer into a spot for me and off loaded the entire trailer by herself. I didn't have to lift a finger. She was polite and professional. Made the process fast and easy. She took pride in her job and her ability to do it quickly. She needs a raise!
JEFFREY R.It took ages to figure out how to retrieve the uhaul. The attendants were unhelpful because I had signed up for check in by phone, which apparently relieved them off all responsibility. I paid for a half a dozen packaging blankets, which were not in the uhaul. I was not refunded. Not only do I not recommend but I plan to actively discourage people from using Uhaul in columbia. In a word, it was bad.
Marcus B.very courteous and treated me with respect
DENNIS L.Good counter service and trailer attachment/removal, but the utility trailer had a lot of construction debris in it which included rocks, chunks of sheetrock, and a couple of nails. This made it unsuitable for moving furniture until I cleaned it.
William H.Trailer could have been a little bit cleaner inside and out but it was solid, reliable and got the job done. I would recommend this location as the staff was very friendly and professional
Bernard Z.Thank you for your help.
LYNN S.I hurt my ankle in your loading and unloading area of the uhaul area, when I was returning a truck. Due to all the cracks and broken concrete. That would be my only suggestion to make it safer for people.
Anita G. | Overall ExperienceWould definitely rent again from U-Haul. Excellent service.
BRENDAN W. | Overall ExperienceI want to thank everyone at U-Haul, especially those at my storage facilty, for the excellent service. They were extremely helpful to me during a difficult time and I am grateful. Especially helpful was James Brown, who went above and beyond to assist me. ¡Gracias!
toni f. | Overall Experiencenone
Billy B. | Overall ExperienceGreat for your storage
corrina b. | Overall ExperienceFantastic Customer Service!
JEVON P. | Overall ExperienceFast, convenient and very helpful EVERY time I came. Thanks!!
Jamie J. | Overall ExperienceWhen my husband recently suffered a medical emergency while we unloaded our trailer into the storage unit, EJ and his team went above and beyond to assist us. So grateful!
toni f. | First ImpressionsMean employees lazy manager has horrible attitude
martin g. | Overall ExperienceVery friendly and helpful staff
Warner M. | Overall ExperienceGreat customer service!
Courtni E. | First ImpressionsVery nice staff, prompt service
liz t. | First ImpressionsI enjoy patronizing this location. It's convenient and the staff is helpful and friendly.
KATIE N. | Overall ExperienceIt is always great working with U-Haul. Thanks!
thomas b. | First ImpressionsClose to home, easy to use.
katy s. | Overall ExperienceWe had no problems at all. The staff was very friendly and was willing to work out any issues that came up for the 5 months we had use of the storage unit.
Judson P. | Overall ExperienceWas told first month free. Then when i paid for unit the girl said there was not Free month. She checked for notes on My account and found nothing about my Reserving a unit. Not happy!
BOB S. | First ImpressionsEJ and his crew are the best!
Douglas T. | First ImpressionsEverything is great! They worked with me if I had a late payment and always very helpful.
Kee'Lia S. | Overall ExperienceClean convenient quiet and secure.
RODNEY L. | ReservaciónSatisfied
RITA A. | Overall ExperienceTerrible customer service and the GM was very rude at times. I would never recommend this location to anyone. Terrible! My items were taken out of my storage and now no one has a clue what happened.
lakisha q. | Overall ExperienceWould do business with this facility again.
Debi M. | Overall ExperienceNt happy with how my unload was handled by you front desk. I was chrg extra day by uhaul for truck because you wouldn't allow movers 15-20 mins more to complete unloading.Front desk very rude to mover
Edward V. | ReservaciónGM needs t9 be a little more polite and willing to help military members that need it.
Biannca B. | Overall ExperienceAll the guys there are pleasant, respectful, professional very helpful. My pleasure to do business at this location. I would definitely refer anyone I know coming to the area.
LILLIAN K. | Overall ExperienceAlways clean
ETHEL VICTORIA P. | Overall Experience