Comentarios de los clientes para U-Haul Moving & Storage of Spring Valley

Inside Trailer could have been swept out better.

Nothing

Follow the law. Wear a mask! Quit exposing your customers to COVID.

This was NOT the pick up location originally planned.on arrival at the planned location at the planned time Iwas told that the vehicle was not available and that I had to go to the Two Notch Rd facility. This was a significant distance from the planned site. I do not understand why the vehicle was not at the original planned location as I had reserved the vehicle more than 24 hours prior to the planned pickup. This was a significant inconvenience to me in both time and expense for both mileage and fuel.

The trailer was available as promised.

Have the employees check back in customers when they drop off instead of hours later, so the customers are charged an extra day for something that was not their fault. I will recommend people avoid this location, after that. Since the invoice was not corrected, despite having evidence that proves the truck was dropped off beforehand.

I ordered a hand truck and did not receive it. Thankfully, the drop off location refunded me for the fee.

Customer service is excellent here.

EVERYTHING WAS GOOD FRIENDLY STAFF DEFINITELY WILL BE BACK

I do not know the name of the female who helped me but she came out to my vehicle. Backed the trailer into a spot for me and off loaded the entire trailer by herself. I didn't have to lift a finger. She was polite and professional. Made the process fast and easy. She took pride in her job and her ability to do it quickly. She needs a raise!

It took ages to figure out how to retrieve the uhaul. The attendants were unhelpful because I had signed up for check in by phone, which apparently relieved them off all responsibility. I paid for a half a dozen packaging blankets, which were not in the uhaul. I was not refunded. Not only do I not recommend but I plan to actively discourage people from using Uhaul in columbia. In a word, it was bad.

very courteous and treated me with respect

Good counter service and trailer attachment/removal, but the utility trailer had a lot of construction debris in it which included rocks, chunks of sheetrock, and a couple of nails. This made it unsuitable for moving furniture until I cleaned it.

Trailer could have been a little bit cleaner inside and out but it was solid, reliable and got the job done. I would recommend this location as the staff was very friendly and professional

Thank you for your help.

The nastiest rental vehicle I've ever been in. There was dried drink and food on the steering wheel and the cupholders looked li,ee the bottom of a garbage can! The back of the truck smelled of gas and when i left, my shoes smelled like gas. Overall, the worst rental experience imaginable.

Return of equipment went very smooth

Staff was knowledgeable and friendly.

I wasn't recieved at my drop off location. I was sent away after waiting for an hour. Then I had to find a uhaul across town in a town that I'm unfamiliar with

Hire people who know customer service and explain the contract and the consequences of certain actions, but I think uhaul may do it purposely so that they can collect the extra fees charges.

Excellent service overall! The young lady who assisted with this service arrangements must be commended for her professionalism.

All employees I came in contact with did and outstanding job everything I expected, keep up the good work.

no improvement needed. Great experience as is!

I was misled by an employee as to when to turn in my truck rental. Called and spoke with a young girl who was very rude and hostile.

Excellent associates, explanation of equipment was spot on . A lot of places should have associates with the attitude towards customer care like U-Haul. Much appreciated. RLJ

Arrived at location to be notified the truck was not available, and had to drive across town to a second location to pickup truck. Attendant was not very helpful, and although she said she would take $50.00 off of my final bill, and I uneasy that I will ever receive that refund. Likewise, at the second location where I finally did get the truck; they forgot to load the moving pads that I paid for. So I am now awaiting two refunds from these two pickup locations. Not pleased with service at either of these locations.

The personnel at this location were very friendly and professional. The only problem that bothered me is that the person checking me out said the truck had half a tank of gas but it had less.

EVERYONE I worked with during my pick up process was AMAZING. Offered suggestions, went the extra step to make sure my Jeep was completely secure on the trailer. VERY pleased with all the employees I worked with.

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Everything was perfect. Raven and Hasan were courteous and professional.

Chris was awesome!

The staff are terrific. Best experience with uhaul ever. Is a model store!

Raven was a great help

Was lied to about refund, stated that the refund would added back to the account as soon as the truck is checked in

Great customer service..

serve donuts and coffee BLESS

Customer service was great.

The equipment was poorly inspected, sending out a trailer with a broken leaf spring, which lead to a blowout. Manager was very accommodating and removed the rental charge promptly. However, the counter person, same who waited on me, left me one the phone waiting for over an hour and five successive callbacks before I had to drive down to the store. I would have left positive feedback, as problems CAN ha]en and manager was doing a good job handling, UNTIL the rude phone experience. The roadside assistance customer service was great.

We were in and out less than 5 minutes. That was really great!!! It was right down the street from where I lived.

I made a reservation for in town rental. The truck never showed up and I was directed to another location. They didn't have my reservation or a truck the size that I needed and directed me to a third location 30+ miles out of my way. I was able to get a truck but had to pay extra mileage because the I was so far away. My move was only about 10 miles total from the original location I ended up having to drive about 75 miles total because of the location of the truck and was charge for the extra miles.

Worse uhaul anywhere

I rented a uhaul on 9/30 around 630 pm. Drove a total of two miles, put $5 gas back in there to be safe, and dropped it off at 830 pm that same night. I dropped the keys off the next morning by 8 and was charged for gas.

Raven that works there deserves a promotion. She is on point with excellent customer service. She had everything under control and is a subject matter expert.

The young men outside were unprofessional. On their phones and cursing in front of other guests as well as my two children. The female manager didn't seem like she wanted to be bothered.

The Team there at the location Was top service Thanks Again Ms Wright

Make That the employee knows that there's supposed to be nighttime running lights on a trailer and not the four-way flashers when hook up

This location does a good job.

I hurt my ankle in your loading and unloading area of the uhaul area, when I was returning a truck. Due to all the cracks and broken concrete. That would be my only suggestion to make it safer for people.

Would definitely rent again from U-Haul. Excellent service.

I want to thank everyone at U-Haul, especially those at my storage facilty, for the excellent service. They were extremely helpful to me during a difficult time and I am grateful. Especially helpful was James Brown, who went above and beyond to assist me. Thank you!

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Great for your storage

Fantastic Customer Service!

Fast, convenient and very helpful EVERY time I came. Thanks!!

When my husband recently suffered a medical emergency while we unloaded our trailer into the storage unit, EJ and his team went above and beyond to assist us. So grateful!

Mean employees lazy manager has horrible attitude

Very friendly and helpful staff

Great customer service!

Very nice staff, prompt service

I enjoy patronizing this location. It’s convenient and the staff is helpful and friendly.

It is always great working with U-Haul. Thanks!

Close to home, easy to use.

We had no problems at all. The staff was very friendly and was willing to work out any issues that came up for the 5 months we had use of the storage unit.

Was told first month free. Then when i paid for unit the girl said there was not Free month. She checked for notes on My account and found nothing about my Reserving a unit. Not happy!

EJ and his crew are the best!

Everything is great! They worked with me if I had a late payment and always very helpful.

Clean convenient quiet and secure.

Satisfied

Terrible customer service and the GM was very rude at times. I would never recommend this location to anyone. Terrible! My items were taken out of my storage and now no one has a clue what happened.

Would do business with this facility again.

Nt happy with how my unload was handled by you front desk. I was chrg extra day by uhaul for truck because you wouldn't allow movers 15-20 mins more to complete unloading.Front desk very rude to mover

GM needs t9 be a little more polite and willing to help military members that need it.

All the guys there are pleasant, respectful, professional very helpful. My pleasure to do business at this location. I would definitely refer anyone I know coming to the area.

Always clean