Customer Reviews for U-Haul Moving & Storage of Southeast

4,577 comentarios

4001 SE 14th St   Des Moines, IA 50320
(@ Watrous)

(515) 287-5225

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(515) 287-5225

4001 SE 14th St
Des Moines, IA 50320
(@ Watrous)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

I actually did not use the trailer at all. There was NO way to load my Corvette at the angle the trailer provided. I did not have time to return right away, so i had to wait until the next day to return. The 2 ladies that were working when I picked up were great.

William T. 
Clasificación:
5.0

Kathy was FANTASTIC! She was able to accommodate a few things that we needed and went above and beyond to make the stress of moving MUCH less stressful!

Patrick H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Thomas E. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan A.  |  Overall Experience 
Clasificación:
1.0

Changed the card I was using to pay and was charged on said card. However I was still charged on the original card for no reason. Couldn't contact the store because they were closed by the time I saw. Extremely disappointed and dissatisfied

Aundrea P. 
Clasificación:
5.0

Kath was awesome to work with and did a great job!!

Stacy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda N. 
Clasificación:
3.0

Kathy is great. PLEASE FIX PAYMENT ON THE WEBSITE. IT'S NOT TAKING CREDIT CARDS.

TARA W.  |  First Impressions 
Clasificación:
5.0

Drop off was very fast and easy. The staff member was extremely helpful and made sure I was able to leave quickly for work. Gracias.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale G. 
Clasificación:
5.0

ND

Shelley S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Madison R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lance C. 
Clasificación:
5.0

The agent at this desk was quick and knowledgeable. I wish I would've gotten her name

Myka D. 
Clasificación:
4.0

Chad and Kathy went above and beyond to help get my motorcycle secured on the trailer to include staying late. Simply put they were very determined to get the bike secured appropriately before my 24 hour drive to new home.

Darin C. 
Clasificación:
2.0

Started at one location then was told they didn't have what I need but the second location had it and I can go pick it up right now get to second location and they say we don't have one its on a rental and isn't due back till later today both location had a one way rental but they can't use that for a intown rental. Was then sent to a 3rd location and told I would receive 50 Reservation credit. Didn't receive my credit. Trailer that rented had the render all bent out of shape and almost bold tires. The location I was able to get it fun was really busy had a 25 min wait no one in the lobby. Returned equipment and returne lane was full had to wait for them to move trucks about another 10 mim wasted waiting. Not to mention you can't call and talk to a store you have to call and get passed around and put on hold. I have used uhaul multiple times and normally there are small issues but this rental was the worst and will be exporting other options of rentals due to the terrible service.

Damon S. 
Clasificación:
5.0

They were obviously busy that day so the lot was congested but I can't think of how or why they'd want to fix being busy

Scott J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bridgett A. 
Clasificación:
4.0

Very friendly staff, clean vehicles, expedient service, easy access to primary roadways. I would give the location and experience a 9 out of 10.

Russ H. 
Clasificación:
5.0

This place was awesome! They are very busy all the time, but try to take the time to make you feel important!

JACQUELINE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas V. 
Clasificación:
5.0

Friendly and professional people.

DSie W. 
Clasificación:
5.0

Nada

Michael B. 
Clasificación:
5.0

Hire more workers. Offer more than 100.00 hiring bonus.

Duane D. 
Clasificación:
5.0

El cliente no dejó un comentario.

hank W. 
Clasificación:
5.0

The staff made it very easy, I was in and out in no time. Gracias.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew F. 
Clasificación:
2.0

I reserved dollies and other accessories. They were not available to use. No notice was given till I showed up. The suggestion was to drive to another location. When arranging the drop off location the store could not locate the place in the contact. So I was given a 833 number to call, but the number didn't work.

Jeremy M. 
Clasificación:
5.0

The staff working should be praised for their excellent customer service. Very friendly and polite.

Heidi O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Gage Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kay D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD C. 
Clasificación:
5.0

The truck was clean but smelled like cigarettes. The ruck had a damaged front fender but the pre trip picture verifications sent to me by U haul didnt show the damage. This seemed like a trick to make me have to pay for damage I didnt cause. This is a U Haul problem not a store lady who checked me in and out problem. The facility was great and the service was great

Greg S. 
Clasificación:
5.0

Enjoy the customer service I got

john W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel R. 
Clasificación:
2.0

Rented 2 trucks for 2 trips. They lost my first truck and are still looking for it. Want to charge me for days I did not have it. Both times I turned in trucks no one helped until I hunted them down. I asked for a receipt. Was told it would be via e-mail. never got it now they are trying to charge more on my government charge card. I still need to rent a trailer but Im scared to go near this place.

SHAWN K. 
Clasificación:
2.0

Took over a hour to get the truck and trailer ! And then got charged for gas , after I put gas in it . Lights didn't work on the trailer.

Shane S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jessica G. 
Clasificación:
4.0

El cliente no dejó un comentario.

rob J. 
Clasificación:
5.0

Friendly and professional!

troy L. 
Clasificación:
5.0

Very helpful and professional

David S. 
Clasificación:
1.0

See above.

Nancy S. 
Clasificación:
3.0

Please refund costumers for days and mileage in which they do not use the rental truck. I returned the vehicle and trailer less than 48 hours after picking it up. I used it for 2 days and was charged for 4. I used fewer than the allotted miles.

Bethany G. 
Clasificación:
5.0

El cliente no dejó un comentario.

REY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ann G. 
Clasificación:
5.0

Kathy was very helpful by offering a dolly that was for sale in place of rentals that were out of stock.

Anthony S. 
Clasificación:
5.0

The truck was a little banged-up but worked fine. The service provided by Kathy was excellent.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Savana J. 
Clasificación:
5.0

Repeat customer at this location always a good value.

Timothy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Agustin M. 
Clasificación:
2.0

Was told someone would come out to hook up the trailer as we were not allowed to do it. Waited. waited. Lady cleaned an empty truck that had been parked for awhile. Then moved it. Finally came over to us. After getting hooked up we couldn't leave because she'd parked the truck blocking the path to get out of the parking lot. Took way longer to get the trailer and leave than it should have. With a car full of kids who waited patiently as long as they could. Oh and the huge pot hole of mud that was next to the trailer so I stepped in it when trying to leave... great.

Leanne D. 
Clasificación:
5.0

The lady that works here, I think she's the manager she's a super women A+++ she goes above and beyond to make sure you get everything you need.

Janelis D. 
Clasificación:
3.0

The return online my phone pic Aw blurry so that don't have ork

DEMARCO C. 
Clasificación:
3.0

I had to fill up the tank and I still got charged the full price. When I paid my total was 66.89 but I just received my receipt and it says $79. I'm not understanding because I didn't get a furniture dolly or any other equipment. I just received the 10' truck.

Shamyia H. 
Clasificación:
4.0

One star deducted due to amount of time it took to check out the equipment which was obviously caused by the computer system that U-Haul has in place, not to the physical location.

Christhoper B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
3.0

Work on neatness and orderliness of items for sale. The area in front of the registers looks like random storage . The customer has to wind his way past boxes for sale through a passage way of other boxes. Work on presentation. The woman who checked me in and out was terrific.

Richard M. 
Clasificación:
5.0

Agent recommended that I buy, rather than rent, furniture dollies because it would be cheaper. ¡Gracias!

THOMAS T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricardo M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jay R. 
Clasificación:
5.0

The lady assisting us was awesome. She was very thorough at the rental & return. Thanked us for returning it clean.

Karen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ninh B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnny S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad R. 
Clasificación:
5.0

El cliente no dejó un comentario.

michelle rose S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michaele M. 
Clasificación:
5.0

I have rented multiple vehicles from this location and never had a problem. They tend to be very busy though so plan a little extra time just in case.

Kelly M. 
Clasificación:
5.0

The auto transport trailer was in great condition for our trip from De Moines, Iowa to Moses lake,WA. about 1600 miles! No problems!

John P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ophelia T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ernest K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Grant V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chris H. 
Clasificación:
5.0

El cliente no dejó un comentario.

NED H. 
Clasificación:
2.0

Difficult to load and unload. Tire strap on car trailer was bound and unusable.

Jerry K. 
Clasificación:
5.0

This is the second vehicle rental I've needed inside of two months I was again in and out of the store in under 10 minutes, I think utilizing the online rental and check-in process is part of making this such a quick and hassle free experience Just like last time very friendly representative. I will definitely return here for any future rental needs. Thank you again S.S. Team

Brandy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leanna S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James G. 
Clasificación:
5.0

I have used this location many times for work and my own personal needs. They are friendly fast and efficient. Manager has been their for years and does a great job.

Clinton M. 
Clasificación:
5.0

Angie the lady who helped us through this most difficult time was a god send she should get a big pat on the back great service and very pleasant experience

Robert C. 
Clasificación:
4.0

Pick-up was easy. Printer wasn't working, but emailed the receipt when I called. Was just a trailer, but it did still have dirt and gravel on it, not a big deal tho. Everything went as planned.

Tab M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James L. 
Clasificación:
5.0

Kathy, Angie, and Lori went above and beyond helping us with our move. They made sure all our shipping information was correct before we left. They made the moving process as streamline as possible for us as we transferred our stuff into the shipping container. They made the moving process so easy and I am very thankful.

Gabriella A. 
Clasificación:
5.0

The pickup location was immaculate. The equipment was clean. This following comment has zero to do with the location. That gosh darn vehicle transport was a nightmare. The straps wouldn't stay on, not even when big strong truckers helped. I stopped last at the Jackson MO exit. By the time I got to chaffee, neither strap was on. Every time I stopped and screwed with the stuck latch thingies, a man would come help. Thank God for that. The sliders kept sliding inward and pulling the straps off. On a positive note the pick up gal and the drop off were both very nice and helpful. If it weren't for them both being extremely nice I'd have left a bad Google review because that car trailer is a nightmare. I can't believe my cat stayed on. Now...let me go pay to have it fixed because it damaged something. I have an anti slide alert warning now, in my car. And why wouldn't I? The straps were a nightmcat. And it wasn't because I didn't know what I was doing. Again, big strong truckers helped the whole way.

Kelley R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Agustin M. 
Clasificación:
5.0

Great experience

NANCY K. 
Clasificación:
5.0

A+++++. I’ll always bring my business to Uhaul.

Ralph C.  |  Overall Experience 
Clasificación:
5.0

Very accommodating, polite, and friendly! Would def use this location again and recommend to others!

Donna H. 
Clasificación:
4.0

El cliente no dejó un comentario.

RHONDA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

David G. 
Clasificación:
5.0

Excellent staff, very helpful and friendly.

Jack H. 
Clasificación:
1.0

The mileage on the track was wrong on the paper resit and charged fuel when they didn't fuel up there on track before I took it in their parking lot was told to take a picture of it but got charge on the fuel anyway. I'm going back tomorrow to let them know, because I have pictures of the odometer and fuel gauge of the track that I rent to them.

Alfredo P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacque G. 
Clasificación:
5.0

El cliente no dejó un comentario.

kyaw P. 
Clasificación:
5.0

The unit was very clean, always accessible, and the staff were helpful when needed. Online payment system was also convenient.

Blake S.  |  Overall Experience 
Clasificación:
3.0

I recommend people to go there but until I went to pay with cash at the end to close out my storage until this Angela girl give me a fake receipt and went back to close out and the store manager goes that was a fake one and I said I had to make her go back on the cameras to look back and told them everything step-by-step and told her what was going on that day and they had to go back and tell the girls girls what was going on I always deal with the same girl but she was not there I was pretty messed up and now I have to go backOver there after two weeks of getting letters in the mail saying my thing is not closed out saying I still owe $134 to U-Haul is getting ridiculous because it’s not cleared up yet a waste of time for me to drive over there and get this cleared up no I think they should reverse me for something I have to go clean up their mess because this girl did not put my money in the drawer and make a payment on my stuff but they have to go back to cameras

Michelle H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE S.  |  Overall Experience 
Clasificación:
5.0

The staff at Des Moines 14th st. Went far and beyond their duties to make my experience great. The phone scheduler need to be fired or u-haul needs to change it's policies with phone ordering. Norfolk VA. Janaf office are no help for all the money a person spends.all they say when you ask for help hooking up is it's not their job.everything I ask for,I didn't get,and I was assured it was there.overcharged,quoted one price after adding up everything then get there and the price is 400 more then they tell you this is what you ordered.at the janaf office they said do you want it or not, terrible business practice just when you need it,I'll never use y'all business again. "Robbed without a gun in broad daylight".

STANLEYJEROD B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Decarlos D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

jontae dominique w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MELYNDA M.  |  First Impressions 
Clasificación:
5.0

LIFE SAVER!!!!!!

Elysia G.  |  First Impressions 
Clasificación:
4.0

Whoever was previously in charge had led me to believe my unit was cleaned out and all items lost early into my lease. When the current manager called me and told me that it was still there, waived the month between when I was told it was gone and when he was reviewing records, and made it very easy for me to continue the lease. If not for him I may have lost several momentos and personal items that are important to me. Clean out was easy and it was quick getting out of the store after. Overall its been a good experience. No signs of anyone trying to get into the units, it was tyically clean and quiet inside.

Carley Y.  |  Overall Experience 
Clasificación:
5.0

Very friendly staff at check in and fully explained contract and rules.

CARLA C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DALE H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

frederick j.  |  Overall Experience 
Clasificación:
5.0

Had personal problems going on and Lori came to the location to help resolve. Was very patient and went above and beyond her job to help me.

donna d.  |  First Impressions 
Clasificación:
5.0

Good service for mankind

Timothy H.  |  Overall Experience 
Clasificación:
3.0

It was pitch black in the unit. If it had lights, I'd provide a better rating. The staff was always very nice. It was secure and clean and well maintained. The unit was accessible and my items were well and safe and no issues arose. My only issue, again, is that I wish it was better lit.

Kelly B.  |  Overall Experience 
Clasificación:
5.0

The staff on SE 14th Street in Des Moines Iowa went above and beyond to help me...

beckie w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

raichel r.  |  First Impressions 
Clasificación:
5.0

The girls in the drs Moines office are the bomb!! I don't know about other Uhaul, but these girls are exceptionally customer service oriented and go the extra mile. The new girl is wonderful!! Thank you to all of you!!

ALISOUN G.  |  Overall Experience 
Clasificación:
5.0

I had a great experience! Everything went quickly when I checked in so I was able to start moving right away. The staff was extremely help full and made everything easy to understand. They additionally took extra effort to locate an open storage unit closer to the door for me due to having a disability.

Justin C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyia C.  |  Overall Experience 
Clasificación:
5.0

I just want to thank the manager. She was amazing. She was helpful, friendly and supportive. She is an asset to U-Haul.

REBECKAH W.  |  Overall Experience 
Clasificación:
5.0

Staff is extremely helpful and kind. We were late to drop off our uhaul and they didn't mind at all! More business should be understanding like this. Very clean and well kept facility

SHAUNMICHAEL H.  |  First Impressions 
Clasificación:
5.0

Staff was very helpful in explaining everything that I needed to know about my rental. Excellent staff.

Craig B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig B.  |  First Impressions 
Clasificación:
5.0

Wendy, Lori, and another woman were very helpful . Better than most Uhaul places.

ALISOUN G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

vernice k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kristy s.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

Stephen M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen M.  |  First Impressions 
Clasificación:
5.0

Wendy is top notch in Customer service.so great to work with her 2 days in a ROW

MEREDITH H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Kelly A.  |  First Impressions 
Clasificación:
5.0

Staff very helpful in advising that first month is free and that no charge would result from short term storage.

brent a.  |  First Impressions 
Clasificación:
5.0

No comments

Jesus A.  |  First Impressions 
Clasificación:
5.0

Kathy is really good at her job. She can take care of three customers at once while making each one feel important.

Tammy G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patty V.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Rocci S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DONTE F.  |  Overall Experience 
Clasificación:
1.0

I am still waiting for my phone call and my refund! Worst customer service in store ever! I will NEVER use uhaul again. The treatment I received in your facility on NE 14th street will assure myself or friends and family will go elsewhere for our needs

Deborah W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassandra H.  |  Overall Experience 
Clasificación:
3.0

I like everything except one thing the spirit level, that is only painful, I have some staff is very difficult to take up.

MASROOR H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Amanda G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy B.  |  Overall Experience 
Clasificación:
5.0

Thank you all of you where real friendly and helpful

sherra c.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

charrise f.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MARVIN G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLY A.  |  First Impressions 
Clasificación:
5.0

The ladys that was there were very friendly and helpful.

JUSTIN M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BREON M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Blake S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Deaonda B.  |  Overall Experience 
Clasificación:
5.0

Fullfield all my needs vary excellent

John B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan C.  |  Overall Experience 
Clasificación:
3.0

I didn't even end up using the storage. Staff was friendly but overall communication wasn't what I expected.

NANCY G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy B.  |  First Impressions 
Clasificación:
1.0

The manager was very unprofessional and rude. My unit end up getting mice from someone who brought them in the building for the third time. An Uhaul employee informed me that it was the third time that the building had mice.

choyce j.  |  Overall Experience 
Clasificación:
5.0

Had my things in storage for over 3yrs every body was nice

jeffery r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

andre b.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Damon W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynne C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

charrise f.  |  First Impressions 
Clasificación:
4.0

When renting did not tell me no elevator and stairs up to unit - bad

Tim M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole S.  |  Overall Experience 
Clasificación:
2.0

Called 8-10 times and loop to call center. No phone call back....had to go to the office personally. See notes from staff at local and call center. Really frustrating, especially since I have been a customer for over 5 years.

RYAN R.  |  Overall Experience 
Clasificación:
1.0

They decided to charge me extra money after I left. This place is awful

sam p.  |  First Impressions 
Clasificación:
5.0

Only comment I have is I was overcharged few weeks ago and the issue is still not resolved. Talked to several people and plan on calling again. Need immediate refund of the overcharge on miles. Richard Berning 712-830-2366 I have contacted them is why I am taking this step Will call again tonight but need this taken care of. I given it enough time already

Richard B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nadina S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gunther H.  |  Overall Experience 
Clasificación:
5.0

Ninguno

KENNESHA W.  |  First Impressions 
Clasificación:
5.0

I arrived early evening from St Louis area with 25' truck and transport. Staff (especially Kobe and Bailey) were exceptional in getting my car ready to get off transport, as well final details. :)

Nadina S.  |  First Impressions 
Clasificación:
5.0

Great place

Holly B.  |  Overall Experience 
Clasificación:
5.0

Great food, great service, I cannot say enough! Love that place!

Paul N.  |  Overall Experience 
Clasificación:
5.0

Great experience

William K.  |  Overall Experience 
Clasificación:
5.0

Very curtious and helpful

denis m.  |  First Impressions 
Clasificación:
5.0

The Manager, Bailey, was great. She was very helpful in answering my questions and I appreciate her willingness to assist me with my deliveries.

Tim S.  |  First Impressions 
Clasificación:
2.0

I was not satisfied with the matter in which the storage I book wasn't the one given to me. My experience with U-Haul was very unfortunate.

Emmanuel P.  |  Overall Experience 
Clasificación:
3.0

Regarding the lighting, halls very well lit, do believe lighting needed inside the units.

Sharon B.  |  Overall Experience 
Clasificación:
5.0

I had my storage almost 4 1/2 years. Never a problem with the nice people on Sout East 14th.

TASHA A.  |  Overall Experience 
Clasificación:
5.0

Great Customer Service!!

Rafael G.  |  Overall Experience 
Clasificación:
5.0

Overall great experience

tarmell l.  |  Overall Experience 
Clasificación:
3.0

NICE STORAGE FACILITY, CUSTOMER SERVICE WAS NICE, NEED AIR CONDITIONING IN THE ACTUAL STORAGE UNITS.

joann m.  |  Overall Experience 
Clasificación:
5.0

Emma provided us very good customer service. We appreciated her thoroughness and professionalism.

Mark S.  |  First Impressions 
Clasificación:
3.0

The staff were not friendly about 90% of the time. They do not work with you at all if you have problems .I spent around $3,000 in a year in all & still crappy service!

cheryl t.  |  Overall Experience 
Clasificación:
5.0

Made a sort of stressful day for we quite pleasant.

richard s.  |  First Impressions 
Clasificación:
3.0

👍🏼

Chase E.  |  Overall Experience 
Clasificación:
2.0

The facility was always dirty and covered with litter. Many times the U-Haul card access door did not work, we had to wait in a long line, to ask an employee to open the access door.

bob h.  |  Overall Experience 
Clasificación:
5.0

It was wonderful n very helpful

Jacqueline L.  |  First Impressions 
Clasificación:
4.0

The the staff member that helped me was vary helpful and kind

heidi s.  |  Overall Experience 
Clasificación:
5.0

Staff was friendly and helpful

ernesto e.  |  Overall Experience 
Clasificación:
4.0

The staff was great and storage unit was helpful in my time of need.

Stephanie C.  |  Overall Experience 
Clasificación:
3.0

You need to use the stairs to move your things , not very efficient , good use of the space yet bad implementing an an elevator or a ramp would be great

AHMED A.  |  First Impressions 
Clasificación:
3.0

No coments but the only good thing was that craig was the best part.

Angela T.  |  Overall Experience 
Clasificación:
4.0

I would have liked to get in later in the day but all in all I was happy. The staff was very helpful!

traci s.  |  Overall Experience 
Clasificación:
5.0

Great facility !

PAVAN B.  |  Overall Experience 
Clasificación:
5.0

convenient to our store and easy to deal with

FRANK M. | Reservación
Clasificación:
2.0

The customer service was good. I really don't like the storage space do to it not having any light in side of the unit and the price is high.

CASSANDRA T. | Reservación
Clasificación:
5.0

Everything was handled quickly and professionally. Thanks for making the move stress free.

Jill T. | Reservación
Clasificación:
4.0

I would like say thank you,kyle Trilk for his generous come and help me to moved heavy stuff, if not for him I won't be able to finished moving that day I got no help accept my mom 72 years,.

May S.  |  Overall Experience 
Clasificación:
1.0

I'm on autopay and got charged for a late fee. I followed the instructions from the customer service department and they are trying to charge me after I moved out. They never answer the phone. Awful.

brianna f.  |  Overall Experience 
Clasificación:
5.0

Friendly staff and a nice facility. Felt secure while we were there.

angie s.  |  Overall Experience 
Clasificación:
5.0

I would use Uhaul again for a storage unit if I had too

Kitrie S.  |  Overall Experience 
Clasificación:
5.0

Manager and employees very accommodating to your needs.

jamie s.  |  Overall Experience 
Clasificación:
4.0

This facility served my storage needs very well for about 2 years. Would definitely recommend it to a friend!

ANNIKA P.  |  Overall Experience 
Clasificación:
1.0

Manager Tim Hunt is rude and unprofessional. He does not return phone calls. He does not understand his own accounting system. He does not follow through with actions. F- service!

nicole w.  |  Overall Experience 
Clasificación:
4.0

The parking and loading/unloading situation is very unwieldy. Vehicles often have to block one another and the main exit lane was blocked by a truck. The location probably needs more parking space.

ryan C.  |  Overall Experience 
Clasificación:
4.0

The only reason I wouldn't is the parking- the quantity of trucks and trailors make it nearly impossible some days to park and access the storage unit. Employees perhaps should park elsewhere?

SUZANNE W.  |  Overall Experience 
Clasificación:
5.0

Great staff but need more people to work front counter.

Christina B.  |  Overall Experience 
Clasificación:
3.0

The storage unit itself was creepy, not lighted at all. We had to provide our own light. Too expensive for the outdated unit. Newer units are easy and very well lit.

ramona f.  |  Overall Experience 
Clasificación:
5.0

Thank you S.E. 14TH location!

Tracy X.  |  Overall Experience 
Clasificación:
4.0

Very convenient. Staff very friendly and helpful.

justin w.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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