Comentarios de los clientes para U-Haul Moving & Storage of Southeast

Take that truck out until it is serviced

Thank you all for the good help

The process was easy. Everything was ready when I got there. I had reserved my truck online. The truck did seem to pull a little to the left at speeds over 60. But not a horrible pull. The rate was good I got the insurance because I got a bigger truck than I usually drive.

Trucks were overbooked and I was pressured to get the truck back by 4pm (I picked up at 945). This gave me a little over 6 hours to complete my move. When I booked it, I indicated an 8-4 rental but also knew the rate was for 24 hours. This was confirmed by the clerk. No discount, no thank you. Just, “I don't know why they alway do this.” And “have it back by 4”. Your overbooking should not be my problem. I will not be using This location again and frankly, am not likely to use U- haul again. Wade steenhoek (515) 418-0365.

Nothing

Everyone was awesome, but they seemed a bit overworked. Were doing many things at once, but still great

Nothing but problems with my reservation and communication with the customer service women there... More intent to speak to my son instead of me about the issues... Needed to pull a travel trailer behind - upon calling in, stated they had a 2 5/16" ball to put on - they never stated 2" balls were welded on - offset location for other @4", and had to pay @$70 onsite for that! Then no pin to go with hitch, another $4! They lost the keys to the 15ft truck, which ended up being in the woman's jacket pocket! Very disappointed with these women - i have used this location before and no problems EVER - this was a bad taste in my mouth, hopefully never use them again... Was a rip in the drivers seat and the tank was only 1/3 full... dirty inside van body...

Truck was very clean and easy to handle. Price was excellent and will use again. The gentleman that checked us in was very nice and informative. Do always check the gas as ours was not completely full but they did reimburse when we filled back up to over full.

The manager was very unprofessional and rude. My unit end up getting mice from someone who brought them in the building for the third time. An Uhaul employee informed me that it was the third time that the building had mice.

Had my things in storage for over 3yrs every body was nice

No issues

I am QUITE frustrated that the UHaul location IN INDIANOLA--where I WANTED to return the trailer does not accept drop offs! HOW is that serving the customer??? How do you allow your franchise named to be used, yet they don't accommodate your customer? Why is it MY problem if they have an over abundance of trailers and/or truck rentals? (I don't even know if that is why they wouldn't accept drop offs. I HAD to go another 20+ miles and the extra time to return what should have been a 5 minute trip.

The maintenance guy working there was new but nice and helpful especially when informing that there is no refund for dropping off a few days early.

Not charge people extra mileage when the storage area they rented had a lock on it

Teach the steps of knowing how to drive a U-haul.

I would take photo of Gas and Mileage. Also ensure you are on Level Ground. And I wish to Thank Dawn at Customer Service for correcting the issue with gas charge. PEACE

I had reserved a 10' truck, but when I arrived they didn't have one. So the rep gave me a 15' at the price of a 10'. I thought that was generous.

The staff were not friendly nor attentive. The store required face masks upon entering yet the two employees working were not wearing face masks. My account was also overcharged and I am still awaiting a response from the store.

I have rented two U-haul trucks in the last 6 months. Both times I requested a regular two-wheel dolly during my online reservation process. Both times when I went to pick up the truck I was told that there were no available dollys. This makes moving boxes and furniture much more difficult. U-haul obviously needs to have more dollys on hand at every pick-up location. This is a vital piece of equipment that needs to be available with every truck.

Originally had a reservation to pick up auto transport from 101 63rd west dsm. Got there was told no equipment available and was made to come back to current location at 630 when one would be available. I live 40 minutes away so was very 😡 with the whole situation!!! Cost me several trips and a full tank of gas!!!! Was told no discount for clearly uhauls mistake!!!! Really put a burden on my day!!! Very dissatisfied as a returning customer!!!!!

I want to make sure you know that the woman that hooked up the trailer was exceptional. She was very polite and made sure the trailer was cleaned out and mopped before left. It was a good experience even though they were busy she took the time to make sure everything was perfect.

Pickup was scheduled for 7am however the day of pickup, no employee was there at this location and it was completely closed until 2 girls that looked like they rolled straight from bed and still drunk opened the store at about 8:20am-8:30 am showed up to open the location and give us keys to start our out of town location. I was to receive a credit due to the mishap and that didn't happen. I'll never refer anyone to that one. Very disappointing and cause an even longer move and more money since i hired helpers to move and they sat and did nothing for over the 1st hour.

It was a little disorganized. The utility dollie was not in the vehicle. So even though I checked in via the app, I had to go get the dollie inside. I was trying to avoid that. But, it went decently smooth. I know what to expect the next time I rent a vehicle.

Have more than one person on staff. I rent often and there is never enough staff.

Store didn't check my truck in till two days after, manger showed no empathy that the charge the caused held up the available credit I had on my credit card. Was crazy rude and talked to me through her employee

Everything was great

Very courteous young lady.

I was charged for a full tank of gas which I did not use. Customer Service has been more then difficult to get ahold of.

I don't know what you can do to improve but the girl at the front desk did a great job she was helpful and quick I dont know her name she did my paperwork so should be able to find out who she is and give her a raise thanks again. Karl Fisher

The uhaul rental experience was very good. Truck was ready when scheduled, clean, and in good shape. Had been awhile since had used uhaul and was very happy with the location, truck type, and employee service today.

When I showed up at this location I had to redo everything I had already done online to reserve the UHaul. I should've just been handed the keys when I showed up instead of wasting 30 minutes having the employee redo everything

Very kind, courteous.

Super-friendly and helpful staff!

The two girls that helped me was great You couldn't ask for better service the wear very professional Alyssa Jesus Bailey i hope have them service me again when I need rent another U Haul again soon thanks for the great service w I uld rate you 100% hands down

It could have been an excellent rating. I have tried numerous times to reach uhaul by phone. Both at the local number and the 800 number. All attempts were unsuccessful. A 20 minute wait time to answer the phone is unacceptable. Moving is stressful enough without having to worry can I reach them when something goes wrong. Please review your phone system.

Pick up was quick and easy

The girl at the desk was helpful and very nice. The young man that hooked up the trailer was very nice. It was a very good experience

Great customer service! Thank you!!

They double charge me. I returned the trailer the same day during office hours. They did not check in the trailer until after 24 hours were up.

Need a bigger lot not very many parking spaces

The lady that I dealt with was courteous & knowledgeable, but I was surprised that she was not wearing a mask. I would have been more comfortable if she were wearing a mask. Thank you

Smooth and easy transition.

2 great ladies did a fantastic job of handling the rush surrounding August 1

I made a reservation for 3 days for an enclosed trailer. After just one night I receive a call from the manager, Bailey, threatening that if I don't bring the trailer back immediately, I would be given a large fine. I asked that they look at my contract that clearly states how long I'll be renting the trailer, but she just keeps saying that there policy is no rental is longer than 24 hours. I explain again that I made this reservation weeks ago and also confirmed when I picked it up, that I would have it 3 days. I was charged for 3 days. I then hang up and get a text message from bailey, again threatening me with a large fine. Her behavior as a manager is unacceptable. Even when I was picking up I heard her talking to her co-workers about leaving threatening messages for people who hadn't paid for their storage units that if they didn't pay immediately, their possessions would be auctioned off on the 15th. When another employee asked of they were really going to hold an auction, she said no that she just threatens them with that so they'll pay. I'm a local realtor and home stager and have spent thousand of dollars renting from you, however I will never ever be renting anything from your company ever again as long as that manager is still employed. And you can be sure that I will be sharing my experience on social media in the industry groups that I belong to.

Truck wasn't full of gas. I received it 1/2 hour late. I filled it to full for a 25 mile trip it cost almost $30. So no I didn't enjoy my experience. I wasn't Compte for the extra gas I put in that I should've.

The store was closed due to a fire. I was unable to get the keys to rent the truck and had to use a different location. I am still trying to work on getting my refund.

emailed about bill and still waiting on a reply 3 wks later. I sent 3 emails and no reply. I was billed incorrectly and unable to get it corrected

I arrived and waited 30 minutes for the employee to help me. There were four other couples in line by this point. She was swearing and running around, obviously overwhelmed. She asked my last name, I gave it to her. She stated there was no reservation there. I gave her my confirmation number. She told me she didn't have that size truck. I had no choice but to take the truck, make two trips, twice the gas, mileage, and time. When I arrived outside of her, she threw the blankets I rented and I asked her to stop acting like this. She then said, “you don't have to be a bitch. If you don't want the truck, leave it.” I explained I really wanted what I ordered but was in town for one weekend to move and she left me no choice. She was overwhelmed and I normally give people a lot of grace. She however was so out of line. Another complaint is that I was charged $20 when returning the truck that night. Your check-in website does not work. Maybe because it wasn't connected to my reservation. I called the customer service number and was going to have to wait for almost 30 mins. This again shows a lack of customer service. I will defiantly not rent from this location nor recommend to anyone.

Great customer service, the service was fast and efficient.

Told the gentleman that i would need it to move my motorcycle. Shouldn't be more than an hour or two with a max of 50 miles. Told me the estimated price for that would be about 61$ an some change An any miles not used i wouldnt be charged for. Came back in 1.5 hours and used 23 miles was charged the 61 with an additional 16$ an some change with a dolly charge as well. Rented from the Uhaul on the east side next to the old kmart about 2 months ago when i was moving an got a 15ft cube van with a ramp, used 25 miles, an the bill was under 50$. Definitely wont recommend and definitely wont be using this location again. Will also be uploading review to social media because i cant even get ahold of the place now to even inquire as to why the bill was so high when i was quoted a different price in the first place.

Did not like the procedure of the employee using his smart phone to take a picture of my drivers licences and then down load it on the company computer. Very concerned about my privacy with my licences on his phone for him to use (if he chooses) to use for any other purpose...VERY CONCERNED!!!!

No improvements. I had a very good experience. Thank you.

Great service from your rep that waited on us (sorry can't remember his name). Thank you!

You guys were great! Needed a little extra time due to closing issues and your agents went above and beyond. Truck was clean and well service. I would recommend your company to others!

Make sure you have more than just one employee, that way the other customers don't have to wait a long time especially with this COVID-19 going on

Every employee that I was in contact with both days was very friendly

Rate says 19.95 per day but I was only given 4 hours and was not told anything about this

Not really much you can do. They're pretty amazing. The guy that I dealt with and I feel terrible because I cannot remember his name but I think he had glasses and a beard had the most wonderful attitude and was super helpful. Everybody is actually really nice but I've met there but this guy stands out because he's really good at dealing with customers. He's friendly regardless of how busy they are patiently explains things instead of being condescending I just thought you should know that you have a super employee and I hope you guys have a great day

The truck ran very well, but smelled so horribly of smoke it made my throat scratch. Also, the area is so clustered. When dropping off our vehicle, a uhaul employee parked behind our personal vehicle blocking us in. The person went inside and just left the vehicle running behind us. It was frustrating, but made more frustrating because our baby was fussy in the car and we couldn't leave to go home. I finally flagged someone down to move it. Overall, a pretty meh experience. Would not likely use again or recommend to a friend.

When renting did not tell me no elevator and stairs up to unit - bad

Called 8-10 times and loop to call center. No phone call back....had to go to the office personally. See notes from staff at local and call center. Really frustrating, especially since I have been a customer for over 5 years.

They decided to charge me extra money after I left. This place is awful

Only comment I have is I was overcharged few weeks ago and the issue is still not resolved. Talked to several people and plan on calling again. Need immediate refund of the overcharge on miles. Richard Berning 712-830-2366 I have contacted them is why I am taking this step Will call again tonight but need this taken care of. I given it enough time already

None

I arrived early evening from St Louis area with 25' truck and transport. Staff (especially Kobe and Bailey) were exceptional in getting my car ready to get off transport, as well final details. :)

Great place

Great food, great service, I cannot say enough! Love that place!

Great experience

Very curtious and helpful

The Manager, Bailey, was great. She was very helpful in answering my questions and I appreciate her willingness to assist me with my deliveries.

I was not satisfied with the matter in which the storage I book wasn't the one given to me. My experience with U-Haul was very unfortunate.

Regarding the lighting, halls very well lit, do believe lighting needed inside the units.

I had my storage almost 4 1/2 years. Never a problem with the nice people on Sout East 14th.

Great Customer Service!!

Overall great experience

NICE STORAGE FACILITY, CUSTOMER SERVICE WAS NICE, NEED AIR CONDITIONING IN THE ACTUAL STORAGE UNITS.

Emma provided us very good customer service. We appreciated her thoroughness and professionalism.

The staff were not friendly about 90% of the time. They do not work with you at all if you have problems .I spent around $3,000 in a year in all & still crappy service!

Made a sort of stressful day for we quite pleasant.

👍🏼

The facility was always dirty and covered with litter. Many times the U-Haul card access door did not work, we had to wait in a long line, to ask an employee to open the access door.

It was wonderful n very helpful

The the staff member that helped me was vary helpful and kind

Staff was friendly and helpful

The staff was great and storage unit was helpful in my time of need.

You need to use the stairs to move your things , not very efficient , good use of the space yet bad implementing an an elevator or a ramp would be great

No coments but the only good thing was that craig was the best part.

I would have liked to get in later in the day but all in all I was happy. The staff was very helpful!

Great facility !

convenient to our store and easy to deal with

The customer service was good. I really don’t like the storage space do to it not having any light in side of the unit and the price is high.

Everything was handled quickly and professionally. Thanks for making the move stress free.

I would like say thank you,kyle Trilk for his generous come and help me to moved heavy stuff, if not for him I won't be able to finished moving that day I got no help accept my mom 72 years,.

I'm on autopay and got charged for a late fee. I followed the instructions from the customer service department and they are trying to charge me after I moved out. They never answer the phone. Awful.

Friendly staff and a nice facility. Felt secure while we were there.

I would use Uhaul again for a storage unit if I had too

Manager and employees very accommodating to your needs.

This facility served my storage needs very well for about 2 years. Would definitely recommend it to a friend!

Manager Tim Hunt is rude and unprofessional. He does not return phone calls. He does not understand his own accounting system. He does not follow through with actions. F- service!

The parking and loading/unloading situation is very unwieldy. Vehicles often have to block one another and the main exit lane was blocked by a truck. The location probably needs more parking space.

The only reason I wouldn’t is the parking- the quantity of trucks and trailors make it nearly impossible some days to park and access the storage unit. Employees perhaps should park elsewhere?

Great staff but need more people to work front counter.

The storage unit itself was creepy, not lighted at all. We had to provide our own light. Too expensive for the outdated unit. Newer units are easy and very well lit.

Thank you S.E. 14TH location!

Very convenient. Staff very friendly and helpful.