Comentarios del cliente para U-Haul Moving & Storage of Southeast
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage of Southeast
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PHILLIP H. en
We drop off the vehicle that night with the drop off. Both my wife and I phone was dead and we wasn't able to do something cost us addled $20 on our final bill. We we got home we try to do it but it wasn't registering our location. Had they informed us when we pick up the van we needed our phone we would of just waited until the am. Not happy about the addled $20 charge. We will go back to Penske their drop off is very simple...That is our only complaint..Thank you
Emmanuel P. en
I was not satisfied with the matter in which the storage I book wasn't the one given to me. My experience with U-Haul was very unfortunate.
Charlene L. en
The agent that hooked the trailer didn’t hook trailer up correctly in fact we been trying to get a hold of someone there and no one seams to answer the phone
thomas G. en
They were extremely busy on Sunday morning. Most people were decent a couple of irate people but the u-haul people kept their cool. SE-14 needs a larger facility or u-haul needs more locations open on Sunday. Everything else was great the people too.
timothy L. en
had great service. no problems
Sharon B. en
Regarding the lighting, halls very well lit, do believe lighting needed inside the units.
Paul B. en
It was a little longer than I wanted to wait but overall they did a great job With getting to the point where I can unload my U-Haul into my storage unit and they also help me get my car off the tow dolly at least the straps anyway thanks guys
James S. en
Everything was fine.
Mark E. en
My original scheduled appointment was not honored. I took off from work on Friday, September 27th for the appointment and when I got there, I was told I missed my appointment. My confirmation showed the 27th, I had to re-schedule for today. For this reason, I needed to Uber to and from work. The work done today was good but the schedule issue cost me.
TASHA A. en
I had my storage almost 4 1/2 years. Never a problem with the nice people on Sout East 14th.
Sid S. en
No one would come out to help. Person mentioned he was in training and couldn’t help. Said someone would be right out. After 30 min I did a self check out on the app and unloaded the trailer myself. Terrible service.
Ryan B. en
Person at counter did not read that everything was already paid for and set up online. We could have been out much faster. Also not happy that the original dedication was changed to this location. We ended up going over on miles because of this. The truck could have been taken to the requested location by a employee. That would be great customer service. Also name on respiration was changed to the drivers name. I needed the receipt to say Tasha chestnut as requested. Tasha chestnut
TIMOTHY K. en
Terribly understaffed. Impossible to get through on the telephone. Long lines, long waits. I am done with UHaul. 800 line help call quality was very poor with confusing background voices. Very bad experience.
tyler S. en
While the location was good, the truck was in poor conditions.
Rafael G. en
Great Customer Service!!
Terryl S. en
Only 2 people working, both driveways blocked with trucks and trailers coming in, waited long time to check in with trailer.
John L. en
Left item in truck, customer service messaged location and they called back within an hour to let me know they had my item, thank you!
Jennifer F. en
I was charged 20 fee for bringing back truck after hours. I was NEVER told this would happen and I called customer service at which time they said they would notify the location to call me back. Never heard from them so I went in to the store 2 days later and was told the manager was at a meeting and would call me back that day. Guess what?? NO RETURN CALL!! I'm calling customer service again tomorrow.
Emmanuel P. en
I was given a smaller storage that I did not reserved. Because of that, my stuffs did not fit in the smaller storage. I left some of my stuffs outside the storage and now they are gone/stolen. I think this U-Haul location is responsible for my missing stuff. I am not happy and hold your responsible for not giving me the bigger storage I reserved.
William E. en
Nothing it’s super easy. Only issue was a brief wait even tho no one else was in the store
tarmell l. en
Overall great experience
Donald K. en
I called and was placed on hold over 10 minutes. I had to hang up and call back and they took the call that time. Other than that everything was great.
Cosimo D. en
They took my truck back with my stuff in it
Lorna D. en
The truck that rented was not in shape at all it barely ran. Also waiting for my refund and still have not received it.
ROBERT N. en
Everything was excellent
joann m. en
NICE STORAGE FACILITY, CUSTOMER SERVICE WAS NICE, NEED AIR CONDITIONING IN THE ACTUAL STORAGE UNITS.
Mark S. en
Emma provided us very good customer service. We appreciated her thoroughness and professionalism.
cheryl t. en
The staff were not friendly about 90% of the time. They do not work with you at all if you have problems .I spent around $3,000 in a year in all & still crappy service!
richard s. en
Made a sort of stressful day for we quite pleasant.
Chase E. en
👍🏼
bob h. en
The facility was always dirty and covered with litter. Many times the U-Haul card access door did not work, we had to wait in a long line, to ask an employee to open the access door.
Jacqueline L. en
It was wonderful n very helpful
heidi s. en
The the staff member that helped me was vary helpful and kind
ernesto e. en
Staff was friendly and helpful
Stephanie C. en
The staff was great and storage unit was helpful in my time of need.
AHMED A. en
You need to use the stairs to move your things , not very efficient , good use of the space yet bad implementing an an elevator or a ramp would be great
Angela T. en
No coments but the only good thing was that craig was the best part.
traci s. en
I would have liked to get in later in the day but all in all I was happy. The staff was very helpful!
PAVAN B. en
Great facility !
FRANK M. en
convenient to our store and easy to deal with
CASSANDRA T. en
The customer service was good. I really don’t like the storage space do to it not having any light in side of the unit and the price is high.
Jill T. en
Everything was handled quickly and professionally. Thanks for making the move stress free.
May S. en
I would like say thank you,kyle Trilk for his generous come and help me to moved heavy stuff, if not for him I won't be able to finished moving that day I got no help accept my mom 72 years,.
brianna f. en
I'm on autopay and got charged for a late fee. I followed the instructions from the customer service department and they are trying to charge me after I moved out. They never answer the phone. Awful.
angie s. en
Friendly staff and a nice facility. Felt secure while we were there.
Kitrie S. en
I would use Uhaul again for a storage unit if I had too
jamie s. en
Manager and employees very accommodating to your needs.
ANNIKA P. en
This facility served my storage needs very well for about 2 years. Would definitely recommend it to a friend!
nicole w. en
Manager Tim Hunt is rude and unprofessional. He does not return phone calls. He does not understand his own accounting system. He does not follow through with actions. F- service!
ryan C. en
The parking and loading/unloading situation is very unwieldy. Vehicles often have to block one another and the main exit lane was blocked by a truck. The location probably needs more parking space.
SUZANNE W. en
The only reason I wouldn’t is the parking- the quantity of trucks and trailors make it nearly impossible some days to park and access the storage unit. Employees perhaps should park elsewhere?
Christina B. en
Great staff but need more people to work front counter.
ramona f. en
The storage unit itself was creepy, not lighted at all. We had to provide our own light. Too expensive for the outdated unit. Newer units are easy and very well lit.
Tracy X. en
Thank you S.E. 14TH location!
justin w. en
Very convenient. Staff very friendly and helpful.