Customer Reviews for U-Haul Moving & Storage of Southeast

Clasificación:

5.0

The lady who helped me was great !

Clasificación:

1.0

This was my first time ever renting from uhaul this company is unorganized thieves who like to over charge you for gas convenience I recommend that you rent cars from enterprise and pay more for being service

Clasificación:

3.0

Make sure that the gas is filled to full for customers.

Clasificación:

4.0

Issues with mobile Check-Ins. Pictures didn't load.

Clasificación:

5.0

We left our handicap parking card on the dash. Coming back to drop off to retrieve. Unable to call due to long wait times with no call back

Clasificación:

3.0

I was charged for the initial amount even though I should have been charged for what I actually used, which was $9.00 less.

Clasificación:

1.0

Your representative was rude and disrespectful she did not take the time to speak with me to resolve the issue at closing time

Clasificación:

5.0

The young lady that helped us was absolutely wonderful. I had many questions and she was patient and knowledgeable.

Clasificación:

3.0

Wont fix their mistakes made by their employees

Clasificación:

5.0

The ladys that was there were very friendly and helpful.

Clasificación:

3.0

It a ok job

Clasificación:

1.0

I rented a car dolly and the Uhaul associate connected my car dolly. While driving down the highway, my car was disconnected from the straps and damaged. The Uhaul associate did not connect the safety chain to the car(they were still connected as if they were not needed. The Uhaul associate only connected the straps, and also advised me to put my car in neutral. The tow truck company advised me that my car was suppose to be left in park so that my tires did not move around to help remove the straps from my tires. He also told me that if the safety chains were attached, it would have caught the car and not allowed my car to fall from the car tow dolly.

Clasificación:

1.0

Ice covered all windows, key was not available outside, had to go into store to get it. It was not ready for pickup. Awful experience

Clasificación:

1.0

When you tell a customer a price of a rental honor that price don't wait till after they have paid for it and charge them double like you did to me

Clasificación:

5.0

The customer agents provided excellent service to me. I needed to extend my rental time by 3hrs and did so by using the online Uhaul.com/share without incident. I will tell everyone who asks where to rent A truck for a move to go to Uhaul!!!

Clasificación:

1.0

Close up shop

Clasificación:

1.0

I spoke with a gal from this location on January 9th which was a Saturday. At this time I discussed the rental agreement and explained I'd return it by either late Monday night January 11th or by Tuesday January the 12th and would pay in full. Unfortunately this was not relayed or properly documented to corporate office and then cooperate office reported the truck stolen. So imagine my surprise when I heard two police officers banging on my door at 1:55 pm January 12th. Which obviously is Tuesday and the day I'm returning this rental. I stepped out of my home and got commanded to face the wall and put my hands behind my back and then arrested. It wasn't until a couple minutes had gone by that I was Informed I was being charged with vehicle theft from uhaul. I was completely bewildered and confused as I'm no thief. I begged and pleaded with the officer to let me call uhaul and straighten out the mix up , to which he refused and himself and his partner were more worried about the 4 other cars on my property without plates. Non of which were stolen , just simply due to Covid-19 it's hard to get an appointment scheduled. So long story short. The officer did call uhaul to verify if they still wished to press charges and made it seem as though they recovered a stolen vehicle thru great police work and true grit. The reality of it is the truck was parked in my front yard with my 22 foot flat bed trailer attached. I live on one of the busiest streets in my area and on a corner lot. Basically the whole damn town could know the truck was there. Now does that seem strange to whomever may be reading this. If A person was truly stealing a vehicle why would they park it directly in front of their house for the whole world to see? Don't worry I'll wait. So I was booked into jail and then my mugshot ended up on several of Facebooks group page inmate sites. I'm getting flooded with phone calls and messages and I look like a piece of trash thief. It cost me 1000 dollars to bond out and the next day I walked into the local office I rented the truck from and paid in full what was owed and cleaned the truck out completely. The manager/ owner Brian was there and pleasant and openly admitted that was his wife I spoke with that Saturday and that there was some miss communication there and he apologized. So.... see where I'm going with this. I expect uhaul to make this right and I also want a letter from uhaul apologizing for what took place and the sooner the better because time is of the essence for uhaul before I start making legal phone calls. And we all know those never end good. Especially when a consumer is wrongly accused of a crime and then arrested for said crime and charged. I expect a response back no later than Monday the 25th of January with what uhaul intends to do regarding this matter and to satisfy my concerns. Thank you for your time Sincerely , Terry Allen DeBlieck

Clasificación:

2.0

The ladies were not using masks. I came to pick the rental up and they didn't know where the keys where. I had to go on in the store. I did mobile pick up and drop off for reason.

Clasificación:

3.0

The trailer pulled hard compared to other trailers our friend has pulled.

Clasificación:

1.0

Hire front desk staff with actual customer service experience. They argued over petty things amongst themselves as I waited to pay/pick up truck. Unacceptable. Also too much hidden fees my expected price was 58+tax overall I paid $118. Called manager to get clarification as this was my first time ever renting a uhaul, but he was very unhelpful. Unbelievable I could've used the $118 to pay toward professional movers!

Clasificación:

5.0

Great customer service, a female help me.

Clasificación:

4.0

I waited in the cold for verification of my alternate contacts, when I could have done all that before I even showed up or before I was told to locate the truck. I wasn't aware of any of that when I started my mobile check in. Seems like some of that could be done prior to showing up.

Clasificación:

3.0

This is not the drop off location I was given. I returned the truck to Altoona as stated in my contract. I never received a final receipt, either

Clasificación:

3.0

Customer support was very good, they assisted me in locating a car transporter 2 hours away that was suppose to be at the location via reservation. Agent stated that I would receive a $50 discount due to reservations not reserving the car transporter as requested. as very disappointed on what I had to deal with apron arriving to pick up the truck and transporter, horrible experience in Des Moines, IA.

Clasificación:

4.0

Good experience staff very helpful had equipment ready when promised

Clasificación:

5.0

I have used this location multiple times in the last few years and the service is always exceptional.

Clasificación:

5.0

I only have a digital copy of my license and the app prevented me from uploading which prevented me from taking picking up a truck. So I walked kntk tbe office and that is when Kathy, the do it All lady at this site saw me and stopped what she was doing and walked in from the parking lot where she was warming up trucks and greeted me warm and friendly. She hear my listened to the explanation of my situation and immediately provided solutions. Within ten minutes of thinking I was in trouble of failing my project, kathy had me out the door, in a truck, and on my way. My experience with Uhaul was awesome and our business relationship is strong Thank you

Clasificación:

5.0

I prefer this location because they are full service. Not just a drop lot. They have a full staff so you don't have to wait while one employee takes care of 10 customers.

Clasificación:

3.0

I was upset because on Saturday I RESERVED a. Uhaul for a certain location and when I got there to pick it up they gave it away!!! So I had to drive across town to another location! I was already pressed for time and then I had to do more running around because someone didn't do something right!

Clasificación:

5.0

Your absolutely ðŸ'¯ truly good at your trade. Thanks.

Clasificación:

4.0

Don't double charge a customer been on the phone with U-Haul because they charged us the same amount twice.

Clasificación:

1.0

Location is notoriously understaffed and the staff that is there are very unprofessional.

Clasificación:

5.0

Service Agents were first class and very knowledgeable and helpful.

Clasificación:

5.0

Great customer service! First time renting there made easy.

Clasificación:

5.0

Fullfield all my needs vary excellent

Clasificación:

5.0

Smoothe easy rental. Nice equipment, quick in, quick out and knowledgeable friendly personnel .. A+++

Clasificación:

5.0

Used this location for supplies and equipment ...3 different types of vehicles over the years....they have always been consistent..

Clasificación:

5.0

The only issue was having to wait.

Clasificación:

3.0

I didn't even end up using the storage. Staff was friendly but overall communication wasn't what I expected.

Clasificación:

5.0

Everything was great for me! This was my first time renting a uhaul and so I wasn't to sure how it all worked but the location I used had amazing costumer service!

Clasificación:

3.0

The staff was friendly, though very slow. Seemed to be understaffed and major computer/tech issues. Needs work.

Clasificación:

3.0

Take that truck out until it is serviced

Clasificación:

5.0

Thank you all for the good help

Clasificación:

3.0

The process was easy. Everything was ready when I got there. I had reserved my truck online. The truck did seem to pull a little to the left at speeds over 60. But not a horrible pull. The rate was good I got the insurance because I got a bigger truck than I usually drive.

Clasificación:

2.0

Trucks were overbooked and I was pressured to get the truck back by 4pm (I picked up at 945). This gave me a little over 6 hours to complete my move. When I booked it, I indicated an 8-4 rental but also knew the rate was for 24 hours. This was confirmed by the clerk. No discount, no thank you. Just, “I don't know why they alway do this.” And “have it back by 4”. Your overbooking should not be my problem. I will not be using This location again and frankly, am not likely to use U- haul again. Wade steenhoek (515) 418-0365.

Clasificación:

3.0

Nada

Clasificación:

5.0

Everyone was awesome, but they seemed a bit overworked. Were doing many things at once, but still great

Clasificación:

2.0

Nothing but problems with my reservation and communication with the customer service women there... More intent to speak to my son instead of me about the issues... Needed to pull a travel trailer behind - upon calling in, stated they had a 2 5/16" ball to put on - they never stated 2" balls were welded on - offset location for other @4", and had to pay @$70 onsite for that! Then no pin to go with hitch, another $4! They lost the keys to the 15ft truck, which ended up being in the woman's jacket pocket! Very disappointed with these women - i have used this location before and no problems EVER - this was a bad taste in my mouth, hopefully never use them again... Was a rip in the drivers seat and the tank was only 1/3 full... dirty inside van body...

Clasificación:

4.0

Truck was very clean and easy to handle. Price was excellent and will use again. The gentleman that checked us in was very nice and informative. Do always check the gas as ours was not completely full but they did reimburse when we filled back up to over full.

Clasificación:

1.0

The manager was very unprofessional and rude. My unit end up getting mice from someone who brought them in the building for the third time. An Uhaul employee informed me that it was the third time that the building had mice.

Clasificación:

5.0

Had my things in storage for over 3yrs every body was nice

Clasificación:

4.0

No issues

Clasificación:

5.0

I am QUITE frustrated that the UHaul location IN INDIANOLA--where I WANTED to return the trailer does not accept drop offs! HOW is that serving the customer??? How do you allow your franchise named to be used, yet they don't accommodate your customer? Why is it MY problem if they have an over abundance of trailers and/or truck rentals? (I don't even know if that is why they wouldn't accept drop offs. I HAD to go another 20+ miles and the extra time to return what should have been a 5 minute trip.

Clasificación:

3.0

The maintenance guy working there was new but nice and helpful especially when informing that there is no refund for dropping off a few days early.

Clasificación:

4.0

Not charge people extra mileage when the storage area they rented had a lock on it

Clasificación:

5.0

Teach the steps of knowing how to drive a U-haul.

Clasificación:

3.0

I would take photo of Gas and Mileage. Also ensure you are on Level Ground. And I wish to Thank Dawn at Customer Service for correcting the issue with gas charge. PEACE

Clasificación:

4.0

When renting did not tell me no elevator and stairs up to unit - bad

Clasificación:

2.0

Called 8-10 times and loop to call center. No phone call back....had to go to the office personally. See notes from staff at local and call center. Really frustrating, especially since I have been a customer for over 5 years.

Clasificación:

1.0

They decided to charge me extra money after I left. This place is awful

Clasificación:

5.0

Only comment I have is I was overcharged few weeks ago and the issue is still not resolved. Talked to several people and plan on calling again. Need immediate refund of the overcharge on miles. Richard Berning 712-830-2366 I have contacted them is why I am taking this step Will call again tonight but need this taken care of. I given it enough time already

Clasificación:

5.0

Ninguno

Clasificación:

5.0

I arrived early evening from St Louis area with 25' truck and transport. Staff (especially Kobe and Bailey) were exceptional in getting my car ready to get off transport, as well final details. :)

Clasificación:

5.0

Great place

Clasificación:

5.0

Great food, great service, I cannot say enough! Love that place!

Clasificación:

5.0

Great experience

Clasificación:

5.0

Very curtious and helpful

Clasificación:

5.0

The Manager, Bailey, was great. She was very helpful in answering my questions and I appreciate her willingness to assist me with my deliveries.

Clasificación:

2.0

I was not satisfied with the matter in which the storage I book wasn't the one given to me. My experience with U-Haul was very unfortunate.

Clasificación:

3.0

Regarding the lighting, halls very well lit, do believe lighting needed inside the units.

Clasificación:

5.0

I had my storage almost 4 1/2 years. Never a problem with the nice people on Sout East 14th.

Clasificación:

5.0

Great Customer Service!!

Clasificación:

5.0

Overall great experience

Clasificación:

3.0

NICE STORAGE FACILITY, CUSTOMER SERVICE WAS NICE, NEED AIR CONDITIONING IN THE ACTUAL STORAGE UNITS.

Clasificación:

5.0

Emma provided us very good customer service. We appreciated her thoroughness and professionalism.

Clasificación:

3.0

The staff were not friendly about 90% of the time. They do not work with you at all if you have problems .I spent around $3,000 in a year in all & still crappy service!

Clasificación:

5.0

Made a sort of stressful day for we quite pleasant.

Clasificación:

3.0

👍🏼

Clasificación:

2.0

The facility was always dirty and covered with litter. Many times the U-Haul card access door did not work, we had to wait in a long line, to ask an employee to open the access door.

Clasificación:

5.0

It was wonderful n very helpful

Clasificación:

4.0

The the staff member that helped me was vary helpful and kind

Clasificación:

5.0

Staff was friendly and helpful

Clasificación:

4.0

The staff was great and storage unit was helpful in my time of need.

Clasificación:

3.0

You need to use the stairs to move your things , not very efficient , good use of the space yet bad implementing an an elevator or a ramp would be great

Clasificación:

3.0

No coments but the only good thing was that craig was the best part.

Clasificación:

4.0

I would have liked to get in later in the day but all in all I was happy. The staff was very helpful!

Clasificación:

5.0

Great facility !

Clasificación:

5.0

convenient to our store and easy to deal with

Clasificación:

2.0

The customer service was good. I really don't like the storage space do to it not having any light in side of the unit and the price is high.

Clasificación:

5.0

Everything was handled quickly and professionally. Thanks for making the move stress free.

Clasificación:

4.0

I would like say thank you,kyle Trilk for his generous come and help me to moved heavy stuff, if not for him I won't be able to finished moving that day I got no help accept my mom 72 years,.

Clasificación:

1.0

I'm on autopay and got charged for a late fee. I followed the instructions from the customer service department and they are trying to charge me after I moved out. They never answer the phone. Awful.

Clasificación:

5.0

Friendly staff and a nice facility. Felt secure while we were there.

Clasificación:

5.0

I would use Uhaul again for a storage unit if I had too

Clasificación:

5.0

Manager and employees very accommodating to your needs.

Clasificación:

4.0

This facility served my storage needs very well for about 2 years. Would definitely recommend it to a friend!

Clasificación:

1.0

Manager Tim Hunt is rude and unprofessional. He does not return phone calls. He does not understand his own accounting system. He does not follow through with actions. F- service!

Clasificación:

4.0

The parking and loading/unloading situation is very unwieldy. Vehicles often have to block one another and the main exit lane was blocked by a truck. The location probably needs more parking space.

Clasificación:

4.0

The only reason I wouldn't is the parking- the quantity of trucks and trailors make it nearly impossible some days to park and access the storage unit. Employees perhaps should park elsewhere?

Clasificación:

5.0

Great staff but need more people to work front counter.

Clasificación:

3.0

The storage unit itself was creepy, not lighted at all. We had to provide our own light. Too expensive for the outdated unit. Newer units are easy and very well lit.

Clasificación:

5.0

Thank you S.E. 14TH location!