Customer Reviews for U-Haul Moving & Storage of Somerville

8,401 comentarios

151 Linwood St   Somerville, MA 02143
(Next to Herb Chambers Mercedes)

(617) 625-2789

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(617) 625-2789

151 Linwood St
Somerville, MA 02143
(Next to Herb Chambers Mercedes)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

This location is great. I rent a van once every couple months from them and they are always good. I think the mobile app needs a ton of improvement though.

Matthew V. 
Clasificación:
5.0

Friendly staff!

Jake H. 
Clasificación:
2.0

Your app to drop off and pick up by ourselves is horrible had to call when we pick up and dropped off because application was not working. Not user friendly. Would not recommend to anyone

Ginger V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony C. 
Clasificación:
1.0

There was only 1 worker so I would wait in line forever. I came at 4:13 to the storage unit and there was a green lock. I went to go find someone to unlock it and by 4:40 I finally was able to get a key. Returning my van and getting a new lock took another thirty minutes of waiting. I only finally left the Uhaul at 6. Not enough workers and very disorganized.

Ellen H. 
Clasificación:
5.0

Excellent customer service and what a relaxed atmosphere. No hassle and all the workers acknowledged us coming and going

Brian W. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY I. 
Clasificación:
5.0

I tried to call main Uhaul phone line to change my drop-off location as I was directed by the manager at the pickup location. I was never able to get through to a person. Luckily, the location I did go to was in need of my vehicle so I was not charged for "drop off at different location." Maybe that option should be added as a clear alternative on the website.

Ralph G. 
Clasificación:
5.0

The employees were extremely kind and helpful!!

John B. 
Clasificación:
5.0

Excellent customer service. Thank you!

Tamara D. 
Clasificación:
5.0

The staff at both the Somerville, MA and Woodlawn, MD offices were incredibly helpful. Great service from both locations.

Craig H. 
Clasificación:
5.0

Good location Good service Good employees

cesar C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruth C. 
Clasificación:
5.0

The team was attentive and efficient with the volume of customers in the store when I was picking up the truck. The team ensured I was fully aware of my options for add ons and I felt comfortable with my rental.

Timothy N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arthur G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SiHeng T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Aubrey D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bibek K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher M. 
Clasificación:
5.0

Very friendly and efficient..

Sue W. 
Clasificación:
5.0

I worked with the Ivan, Manny, Juan team. They were great - polite without being condescending, friendly, professional. Got a hitch installed, rented a trailer, everything worked great. They double checked that everything worked, communicated clearly. Thanks to the IMJ team, I was able to rescue my kid's broken down motorcycle. In addition, the little things count. I had to wait in the store while the hitch was installed, since it was my only car. They got me a chair from behind the counter, so I would have to sit in the floor while I waited. Tl;Dr : happy with the service

Shannon L. 
Clasificación:
1.0

Paid for 2 mattress covers and only got one also gas was not at 3/8 so I had to pay 25 dollars in gas and only drove 13 miles

Feven G. 
Clasificación:
5.0

Great! customer Cervice

Vilma H. 
Clasificación:
5.0

The team was incredibly nice, friendly, warm, and competent, and the van was perfect.

Julie B. 
Clasificación:
5.0

Employees are great here, they even remember my first and last name from renting often!

GARY I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bobak S. 
Clasificación:
5.0

Friendly and competent service. Love the employees!

Gerald S. 
Clasificación:
5.0

Great service

CESAR C. 
Clasificación:
1.0

The battery died and we had to have a jump.

Laura P. 
Clasificación:
5.0

Manny the manager was amazing!! He was polite efficient and a pleasure to work with. Thank you to Manny for a great experience.

JOEL E. 
Clasificación:
5.0

Great customer service experience .

Josefa E. 
Clasificación:
3.0

I think I was overcharged and the receipt doesn't detail what was charged. I feel robbed.

Wesley D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERLON S. 
Clasificación:
1.0

Picking up the uhaul was awful. The guy had no idea what he was doing - he merged my two separate reservations and tried to charge me $400 to rent the uhaul for 3 hours. The next day, I got charged a $50 cleaning fee when the uhaul had a lot of dirt and leaves in the back when we picked it up. I called to ask what this cleaning fee is for and the guy on the phone was shocked that I was charged $50 because the most they ever charge for cleaning is $25. Luckily the man on the phone was very helpful and refunded me the $50 charge and also fixed my upcoming reservation that's the previous worker had messed up.

Bridget O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexis M H. 
Clasificación:
3.0

¡Gracias!

Steve N. 
Clasificación:
5.0

It was a good experience overall. The customer representative at front desk was fast and polite. Love the fact that I was able to make the reservation online. It made it faster at the moment of pick up the truck.

Eufrosina A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ivan A. 
Clasificación:
1.0

I was mis-lead and told a million different things from uhual. I was told my u-box would be shipped within 12 hours of it being loaded - I needed my u-box there earlier and was promised that. I specifically asked to put it in 12 hours prior to pick up so my mattress and clothes wouldnt sit in florida heat and HUMIDITY. Then it was "put in the wrong box" and I was told this by u-hual. I called and spoke to uhual minimum 15 times, explained my self for endless hours, submitted reports for my supposedly lost uhual, i changed y movers and lost depsit, I paid for airbnbs because I was mis informed by everyone. IA uhual agent told me that I wouldn't have to pay, and then Uhual charged my card. I am beynd UPSET. I am a Boston realtor and we refer uhual to hundreds of tenants, manage the largest rental database in north end. I am EXTREMELY disappointed, I have cried and begged for help and the entire experience was a disaster. I want to get a lawyer but honestly I am too exhausted from such a draining experience. I truly deserve and apology, no one ever got back to me regarding my reports supposedly filed from y'alls agents. My 6 month old mattress smells now, my clothes were damp, had to get everything dry cleaned and I could go on and on.

Katherine C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter H. 
Clasificación:
1.0

Over charging no customer service representative available to speak to very unprofessional charging for gas after being filled would not reccomend

Melissa G. 
Clasificación:
4.0

Building premises were not always say to move around with a cart, some part have stairs which make difficult to move around the stuff

Franco M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Reina M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexandra K. 
Clasificación:
3.0

Van smelled like cigarette smoke.

Joshua K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter C. 
Clasificación:
4.0

I'm not getting receipts emailed to me. I could really use them as this is a business expense.

john L. 
Clasificación:
1.0

El cliente no dejó un comentario.

CHAITANYA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dexter F. 
Clasificación:
4.0

Nothing against this location or it's incredibly kind associates who spoke with me! U-Haul itself gave me a difficult day. My drop off location being changed via text message with little warning (after I'd paid to drop it off close to home) made the experience much more difficult. Especially considering I was told by a U-Haul rep (at HQ, not this location, where, again, everyone was lovely and helpful) that the reason was that both Somerville locations had too many trucks. My new drop off location was almost impossible to park at due to having a full fleet.

Cory C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel A. 
Clasificación:
5.0

Great all around

DINO D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chloe L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah L. 
Clasificación:
5.0

Thanks again best see 👀 you guys next time

Edward G. 
Clasificación:
5.0

I thought everyone was great but didn't know about the fuel charge so was surprised at that.

Christina G. 
Clasificación:
4.0

Requested this drop off location, put dispatch tried to force me to return to an alternative inconvenient location for their convenience. Doing so would have also forced me to go over my mileage allowance. It is not my job as a customer to distribute U-Haul trucks. You need to have people that do this

Brian M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joel H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luan M. 
Clasificación:
1.0

I got fucked over and deceived w the gas charge

David R. 
Clasificación:
3.0

The van smelled. I found trash in the back and the steering wheel was sticky.

Mark O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt L. 
Clasificación:
3.0

The uhaul given to me was not clean from the inside

Siddhesh A. 
Clasificación:
5.0

El cliente no dejó un comentario.

FORTUNATA C. 
Clasificación:
5.0

I rent vans and trucks regularly from this location. The people who work there are all so excellent at customer service.They are always very efficient and friendly.

Deneen S. 
Clasificación:
5.0

Awesome

JOHN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hamilton P. 
Clasificación:
5.0

Customer service was great

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dahiana L. 
Clasificación:
3.0

El cliente no dejó un comentario.

SOPHIA P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Corey A. 
Clasificación:
4.0

The staff are beyond excellent. Super friendly get you set up and on your way quickly. They make sure that you are prepared to use their equipment and take the time to walk you through the check-in processes. My truck had cigarette ash inside from a previous user, but was otherwise a great truck.

Devin Q. 
Clasificación:
3.0

The pick-up went well and I really liked the truck, which was clean and the fuel was full. The team there was friendly and helpful. The only issue was that about 100 miles into the trip, I noticed that there were no windshield wipers. It wasn't that the wipers didn't work, but that the blades were entirely missing. Luckily, it was a beautiful day for the drive from Boston to the DC area, so rain wasn't an issue.

FREDLEE S. 
Clasificación:
5.0

I am so thankful for everything 🙏

JULENDER R. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul A. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Corey A. 
Clasificación:
2.0

the agent didn't inform me the gas charge. The fuel was not full when I received the car and charged me the full after the return.

Minhyung R. 
Clasificación:
3.0

Let them know how big the tank is so they know how much to put in

Tyler M. 
Clasificación:
5.0

As we know with moving, things can take longer than expected to load/unload so I'm extremely grateful that U-Haul was able to extend my rental drop-off by a couple hours. That being said, when trying to return the rental, I was unclear with the drop-off protocol. It was 5pm and there were a couple people ahead of me and a couple people behind me with one person working who was on what sounded like a personal call on speaker phone. After waiting for 10-15 min, the man behind me frustratingly asked if he could just leave the keys in the truck and the worker said yes, so I followed suit and hoped for the best. It ended up working out ok, thankfully.

THOMPSON V. 
Clasificación:
5.0

Staff was very friendly everything was very nice

JOSEPH A. 
Clasificación:
3.0

I reserved a two wheel dolly. There were none when I picked up my truck.

Timothy L. 
Clasificación:
4.0

El cliente no dejó un comentario.

RENEL C. 
Clasificación:
5.0

Nothing to add at the moment. I think everything is ok for now. Gracias

Alexandre S. 
Clasificación:
5.0

When I called Customer services were great, the woman that answer the phone was very polite, friendly, and professional. Same when I picked up the vehicle. Unfortunately on the return the male that was at the desk was not friendly or helpful, I asked for a receipt and he said that I was getting an e.mail in ten minutes and, it seems like he was bother with my presence. Two hours later and I haven't received any e-mails from u-haul final total del invoice.

Juan T. 
Clasificación:
3.0

the electrical extension was not available so I had to pull my wire to connect on the cargo trailer which came lose occasionally during the trip and I had to check it almost every hour to make sure the wires are still connected.

Hyo L. 
Clasificación:
5.0

The area was mostly covered in ice and snow (as was the larger Boston region), but was still navigable. The drop off box to return my key was not anywhere to be found.

John C. 
Clasificación:
4.0

El cliente no dejó un comentario.

ARAM B. 
Clasificación:
5.0

Great friendly staff and expedient turn in process.

ROBERT N. 
Clasificación:
5.0

The truck smelled like smoke, there was trash from the prior driver including a pack of cigarettes' passenger mirror was cracked and the oil change light was on.,

Corey A. 
Clasificación:
5.0

Ivan, Edgar, Manny and Andrea never cease to amaze me with thier professionalism and friendliness! ¡Gracias!

VICTOR P. 
Clasificación:
5.0

Very good service during winter storm!. Thank you.

Piotr W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph D. 
Clasificación:
5.0

The people working self-storage facility at Someville are very friendly and helpful.

Nikolaos E.  |  First Impressions 
Clasificación:
5.0

Front desk was exceptional

Ines M.  |  First Impressions 
Clasificación:
5.0

Manny and Kelani were kind, personable, and really helpful. ¡Gracias!

Daniel M.  |  First Impressions 
Clasificación:
5.0

The staff is extremely friendly agile and determined to help you with all your needs.They help with a last minute reservation and was able to move my 74 year old problem with ease they also accommodated me with a storage unit that he can easily access ty Uhaul Somerville team.

AMANDA Q.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B.  |  Overall Experience 
Clasificación:
5.0

The people at this storage site were really helpful!

Carol J.  |  Overall Experience 
Clasificación:
5.0

Amazing. Everyone was so helpful. 10/10 Experience.

Luna F.  |  Overall Experience 
Clasificación:
5.0

Very professional

claudio b.  |  Overall Experience 
Clasificación:
5.0

The staff was super helpful and supportive. 👍🏾

Keila A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Alicia T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mayanna S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MAAME D.  |  First Impressions 
Clasificación:
5.0

I was very impressed with the very professional attention I received on all details of the site you all your agents but especially Andrea which was very helpful in making the process a lot smoother for moving my daughter to Boston. I rented a storage space and a Uhaul van and was very happy with the results . Once again thanks for having Andrea on your Uhaul team at Somerville.

claudio b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

lauren H.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful and very considerate and when we came to stop storage because my mom passed they were very considerate and sympathetic offering condolences to our family thank you

ANGELO P.  |  Overall Experience 
Clasificación:
5.0

Danny was very helpful and friendly. He showed us were everything was and even parked the truck for us. He is a very valuable employee! He was awesome!!!

lauren H.  |  First Impressions 
Clasificación:
3.0

After finally locating the office for service, I located a staff member who seemed bored throughout the process. He achieved the task of helping me find an available space--which is hard enough with UHaul--but refused to do provide any service beyond what seemed like a rotely memorized routine. When he asked, "Anything else?" I responded, "Could you please help me move this item into my unit?" He then said, "We don't do that here. We don't move things in." And left it at that. I then struggled for the next few minutes to lift my hefty suitcase into an upper-level compartment with only a spindly step ladder on wheels to assist me. It was dangerous. I could have fallen backward. My final struggle was with the lock, but I was able to find a second staff member at that time who was much friendlier and professional. It may not have been in his job description, but he took time to step away from his desk and resolve the lock issue for me. Otherwise, the whole experience felt cold and impersonal.

Cher J.  |  First Impressions 
Clasificación:
2.0

the staff was great and friendly. but the organization and customer service overall was horrible. there were 30 people in line when i got there, and it took nearly an hour to get through, even though i had booked everything before hand. for long stretches, no one was even in the room helping customers. they were out taking care of something. i truthfully have never seen a more poorly organized customer service experience. The only thing that made up for it was the staff friendliness. i feel like you are vastly under staffed.

Robert B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas S.  |  Online Move In 
Clasificación:
5.0

Staff was very helpful !

BRIAN G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSUA G.  |  Overall Experience 
Clasificación:
5.0

It was an absolute pleasure working with Manny and his team. They were professional, courteous, and exceedingly helpful.

JUSTINONEIL PARKS W.  |  First Impressions 
Clasificación:
5.0

Our overall experience was good, but Edgar went above and beyond and made our move-in SO easy and pleasant on an otherwise stressful day. He was helpful, informative, and seemed genuinely invested in making things run as smoothly as possible. Side note, he was unexpectedly alone at the beginning of the shift on Sunday with a line of people outside, and he handled it with grace and calm. He's an absolute gem, and whatever you're paying him isn't enough. ;) Thank you, Edgar! We'll be recommending this U-Haul to anyone we can, and it's almost entirely because of your excellent customer service.

Melissa B.  |  First Impressions 
Clasificación:
3.0

Manager was great helpful. Faculty didn't have an elevator so I had to carry all of my belongs inside upstairs

isaiah l.  |  First Impressions 
Clasificación:
3.0

Our unit was highly trafficked by mice. We had some belongings destroyed by mice and were reimbursed by Uhaul. The rest of our stuff survived unscathed but there was poop all over-needed a lot of surface cleaning. The staff was exceedingly helpful, friendly and easy to work with.

PATRICK S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Julien D.  |  First Impressions 
Clasificación:
5.0

Thanks so much for your help! Everything was super easy and convenient, and the employee I worked with prioritized completing my transactions, making things move quickly.

Maria L.  |  First Impressions 
Clasificación:
5.0

Excellent facility to store extra stuff. I would use it again if/when the need arises. Very helpful office staff. Definitely recommend.

Anthony T.  |  Overall Experience 
Clasificación:
3.0

I wish the lower level units had lights.

PATRICK S.  |  First Impressions 
Clasificación:
4.0

Put the stairs in more accessible locations. Make a better layout of the storage unit so you don't get locked into one corner with only one way out

Manuja D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

philip e.  |  Overall Experience 
Clasificación:
4.0

Hi! my name is Justino. I went in to Somerville Uhaul office yesterday after reservation online. I made the reservation to move in on Sunday 9/27/20. When I got there, I saw a girl at the office, instead of helping she asked her coworker Edgar Lopez who just walked in from outside to take over and help me because she wanted to use the restroom, Edgar was in the middle of doing something outside but came over and started helping when she popped out of the so called bathroom she claimed she went. Edgar almost finished with the contract and was telling me the amount to pay to move in when I was explaining to him that I was supposed to have one month free according to my reservation and I have a proof of it. That was when the girl jumped in saying "no that's not true because I was here last time when you came in and my boss told you you need to rent a truck one way before getting one month free. I told her that's right but this is the proof that I'm qualified for one month free according to my reservation. she didn't want to hear it. Then I pulled my phone out and trying to provide the picture evidence I have, she said:"even if you have a picture to prove it we're not going to do it". However Mr Lopez Edgar took his time and listened to me and saw the evidence I showed him then advised me to come back the next day and see his manager because he's the only person who can approve the one month free rent. I got out of the office and decided to contact the manager because I'm used to that office and I know the former manager George and the current one manny. I sent a text message to Manny and told him the story of the girl been too harsh. Manny took his time to document everything and then recommended me to JUAN BAUTISTA and asked me to go back there and see him for the contract. I went back to the office and Juan took care of the issue and resolved it and assigned me the unit that I reserved which happened to be at the upper level. I told him it's too high for me to load heavy things up there and he reassured me that if anything becomes available at the lower lever I can switch to that lower level unit. I was so happy with the excellent customer service provided by Manny the manager, Juan B. and Edgar Lopez. All a customer needs sometimes is attention and be listened to and be advised when the service he or she is requesting cannot be provided. That's what Edgar Lopez did. And Manny as a team leader proved his leadership by asking a talented team member JUAN BAUTISTA to care of the issue which he resolved with an excellent level of service which brights my day.

Justino A.  |  First Impressions 
Clasificación:
3.0

While the staff was helpful, the design of the storage units are horrendous. Why are there overhead storage units? This defeats the convenience in paying for storage units. Nowhere on the online booking tool was o warned there were overhead units at lower cost and floor units were $40 more! Arriving at the facility with my fully loaded for check in, My hand was forced to go with the slightly bigger, floor unit. This is the type of thing that infuriates customers and further drives them away. Bad business practice.

Preston V.  |  First Impressions 
Clasificación:
5.0

The facility was well kept, organized, and easy to maneuver. The staff and manager Manny were very nice, responsive whenever help was needed and proactive in helping us at every point. Truly appreciated 5 star

Kunta M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

philip e.  |  First Impressions 
Clasificación:
5.0

Manny was so polite and helpful, and showed us everything we need to know about the storage process. ¡Gracias!

Lindsey R.  |  First Impressions 
Clasificación:
1.0

No elevator. Had to move so much up stairs and then go on a ladder to move it even more. Was such a stress. Dont go to this crap place. I hope I dont come back months later and my belongings are damaged by leaks or mice 

Michael D.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Josh C.  |  Overall Experience 
Clasificación:
1.0

The storage assigned was located three meters above the grounds. I had to use a ladder to put my things in there. It is shameless that storage line that can be sold. The worst experience. Moving is already stressful and to come and find out that your storage is on the ceiling of a poorly managed facility makes it a nightmare. Horrible experience with u-haul storage. I had to rent another storage. I WOULD NEVER USE IT AGAIN AND I WANT MY MONEY BACK.

Bettina C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Max K.  |  Online Move In 
Clasificación:
5.0

Great service. The only problem was that the 24-hour access card did not work. Unfortunately, the Somerville site closed before I finished unloading, and I did not receive my replacement key card. But, I'll be going back today during business hours, and the helpful staff will be able to replace it for me. Thanks, U-Haul!

Molly U.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Paulo M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Molly U.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry V.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian F.  |  Overall Experience 
Clasificación:
5.0

As promised!

HANNAH R.  |  Overall Experience 
Clasificación:
5.0

Excelente

Jerry V.  |  Overall Experience 
Clasificación:
5.0

Everyone there were wonderful and very friendly.

Jerry V.  |  First Impressions 
Clasificación:
4.0

I had to wait for about 1 hour in the morning to meet the staff. But the staff was very friendly.

Joowon C.  |  Overall Experience 
Clasificación:
4.0

@@@

CARMELO A.  |  Overall Experience 
Clasificación:
5.0

Good facility. Only complaint: sometimes difficult to find parking.

William S.  |  Overall Experience 
Clasificación:
5.0

Staff was very professional and time friendly! I forgot the ladies name who helped but I would have offered her a job if I had a business card on me at the time. 10/10

adam b.  |  First Impressions 
Clasificación:
5.0

Best Uhaul in Boston area!!

paul w.  |  Overall Experience 
Clasificación:
3.0

Though our unit was free w/truck rental, there was no word about rolling stair access, an unpleasant surprise. Also, the facility has stairs so you can't roll the dolly from truck to unit.

boris y.  |  Overall Experience 
Clasificación:
4.0

What makes this facility excellent is the staff, who go above and beyond. The operations are excellent. The facility itself needs updates and refreshing & does not inspire confidence.

Melissa A.  |  First Impressions 
Clasificación:
3.0

When I originally made the reservation, there was no indication that there was stair access only, which made the whole storage process more complex. Plus, there was no elevator AND extra stairs.

boris y.  |  First Impressions 
Clasificación:
5.0

Andrea is the best! So kind, energetic, and above all very helpful and knowledgable.

Benjamin B.  |  First Impressions 
Clasificación:
3.0

The check-in and check-out process was confusing.

Katherine G.  |  Overall Experience 
Clasificación:
1.0

While Personnel at Main St. And Linwood St were both helpful, my reserved unit was given to someone else. I will not recommend u-haul storage since no guaranteed reservation, which wasn't disclosed.

Catha C.  |  First Impressions 
Clasificación:
5.0

Juan who checked me in was excellent and very helpful.

tom a.  |  First Impressions 
Clasificación:
1.0

Very impolite front desk guy - I think his name was Sumneel or sumeen or something

Mahmoud A.  |  Overall Experience 
Clasificación:
1.0

All of my stuff (brand new) after the storage in U-hall is very very bad stuff .Couple of them I sent to trash ! I spend 10.000$ for renting in your storage and hopefully believed that stuff will save

EMIL M.  |  Overall Experience 
Clasificación:
5.0

The Staff was very helpful with my rental and storage needs.

Petr B.  |  Overall Experience 
Clasificación:
5.0

Very friendly staff person who was v helpful on phone!

ira g.  |  Overall Experience 
Clasificación:
4.0

Very good customer service and very clean site hard working people thanks guys keep good work.

Mohamed Z. | Reservación
Clasificación:
3.0

My experience was average.

Daniel L. | Reservación
Clasificación:
5.0

Even early in the morning and during the insane September student rush, the overworked staff were warm, prompt and professional. It was really impressive.

Rebecca N.  |  Overall Experience 
Clasificación:
5.0

Good customer service

Sophia D. | Reservación
Clasificación:
1.0

poor customer service!

Roseline F.  |  Overall Experience 
Clasificación:
4.0

Uhaul did a great job moving family from Ohio to MA. Gracias

Eleanor L.  |  Overall Experience 
Clasificación:
2.0

Uhaul in Boston is always ridiculously disorganized. You have to press and press the staff to get anything done and even then it's a struggle

Hassan L.  |  Overall Experience 
Clasificación:
5.0

Also, J & R Movers were incredible.Really nice, really efficient, great to work with.

Megan M.  |  Overall Experience 
Clasificación:
5.0

I cancelled by storage unit before ever using it so I don't have any rating. I selected Excellent because I have no evidence of anything negative.

SUSAN C. | Reservación
Clasificación:
5.0

We received great service and help during our move in to the storage unit.

Henri Louis G. | Reservación
Clasificación:
1.0

After driving 9 hrs, I got there and the unit I'd reserved was unavailable, despite the fact that I'd confirmed it the day before. Uhaul's software shouldn't let you reserve a unit that's not open!

Madeleine G. | Reservación
Clasificación:
1.0

The staff is exceptional and so is the facility, EXCEPT that the back of my rental unit was brick and leaked. 2 courses of boxes damaged by water, damp interiors and black mold. Fails with leak!

CHRISTINE D.  |  Overall Experience 
Clasificación:
5.0

Manuel was so awesome! Everyone else too.

Jonathon B.  |  Overall Experience 
Clasificación:
1.0

They allow you to make a reservation online when they actually have no storage units available and don’t tell you until you show up and wait in line for 2 hours

Caroline A. | Reservación
Clasificación:
5.0

Great staff. Great place.

Shalev N.  |  Overall Experience 
Clasificación:
1.0

Reservation was not available and customer service lied to me, claiming that never once in seven years had they ever had someone reserve a storage unit at their location that wound up unavailable.

Abraham L. | Reservación
Clasificación:
5.0

I was called to tell me that there was no room available and that this reservation was cancelled. I found a good alternative at different Uhaul, but hope this somerville reservation was cancelled.

Devin B. | Reservación
Clasificación:
1.0

I reserved a storage unit at the Linwood location three weeks before my move. After driving 9 hours, and arriving just in time to unpack, I was told that there were no units available.

Amanda P. | Reservación
Clasificación:
5.0

Great experience, seamless pickup and the team was very helpful.

Evan C.  |  Overall Experience 
Clasificación:
5.0

great product, and great service. Can't beat that!

William R. | Reservación
Clasificación:
1.0

Nothing the associates did was bad, but o reserved a storage unit a month in advance but there was none available when I arrived. Absolutely unacceptable.

Mitchell T. | Reservación
Clasificación:
3.0

I was told there were not storage units available of the size I had reserved one month prior. However the employee was able to get me into a smaller unit at the same location.

Gabrielle M. | Reservación
Clasificación:
5.0

Person was amazingly accommodating and found the perfect storage solution for us.

Michael C. | Reservación
Clasificación:
5.0

Everyone that helped get my Ubox setup and ready for me to take out was great.

JASON K.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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