Customer Reviews for U-Haul Moving & Storage of Somerville

151 Linwood St   Somerville, MA 02143
(Next to Herb Chambers Mercedes)

(617) 625-2789

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(617) 625-2789

151 Linwood St
Somerville, MA 02143
(Next to Herb Chambers Mercedes)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

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Clasificación:
3.0

Manager was great helpful. Faculty didn't have an elevator so I had to carry all of my belongs inside upstairs

isaiah l.  |  First Impressions 
Clasificación:
3.0

Our unit was highly trafficked by mice. We had some belongings destroyed by mice and were reimbursed by Uhaul. The rest of our stuff survived unscathed but there was poop all over-needed a lot of surface cleaning. The staff was exceedingly helpful, friendly and easy to work with.

PATRICK S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Julien D.  |  First Impressions 
Clasificación:
5.0

Thanks so much for your help! Everything was super easy and convenient, and the employee I worked with prioritized completing my transactions, making things move quickly.

Maria L.  |  First Impressions 
Clasificación:
5.0

Excellent facility to store extra stuff. I would use it again if/when the need arises. Very helpful office staff. Definitely recommend.

Anthony T.  |  Overall Experience 
Clasificación:
3.0

I wish the lower level units had lights.

PATRICK S.  |  First Impressions 
Clasificación:
4.0

Put the stairs in more accessible locations. Make a better layout of the storage unit so you don't get locked into one corner with only one way out

Manuja D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

philip e.  |  Overall Experience 
Clasificación:
4.0

Hi! my name is Justino. I went in to Somerville Uhaul office yesterday after reservation online. I made the reservation to move in on Sunday 9/27/20. When I got there, I saw a girl at the office, instead of helping she asked her coworker Edgar Lopez who just walked in from outside to take over and help me because she wanted to use the restroom, Edgar was in the middle of doing something outside but came over and started helping when she popped out of the so called bathroom she claimed she went. Edgar almost finished with the contract and was telling me the amount to pay to move in when I was explaining to him that I was supposed to have one month free according to my reservation and I have a proof of it. That was when the girl jumped in saying "no that's not true because I was here last time when you came in and my boss told you you need to rent a truck one way before getting one month free. I told her that's right but this is the proof that I'm qualified for one month free according to my reservation. she didn't want to hear it. Then I pulled my phone out and trying to provide the picture evidence I have, she said:"even if you have a picture to prove it we're not going to do it". However Mr Lopez Edgar took his time and listened to me and saw the evidence I showed him then advised me to come back the next day and see his manager because he's the only person who can approve the one month free rent. I got out of the office and decided to contact the manager because I'm used to that office and I know the former manager George and the current one manny. I sent a text message to Manny and told him the story of the girl been too harsh. Manny took his time to document everything and then recommended me to JUAN BAUTISTA and asked me to go back there and see him for the contract. I went back to the office and Juan took care of the issue and resolved it and assigned me the unit that I reserved which happened to be at the upper level. I told him it's too high for me to load heavy things up there and he reassured me that if anything becomes available at the lower lever I can switch to that lower level unit. I was so happy with the excellent customer service provided by Manny the manager, Juan B. and Edgar Lopez. All a customer needs sometimes is attention and be listened to and be advised when the service he or she is requesting cannot be provided. That's what Edgar Lopez did. And Manny as a team leader proved his leadership by asking a talented team member JUAN BAUTISTA to care of the issue which he resolved with an excellent level of service which brights my day.

Justino A.  |  First Impressions 
Clasificación:
3.0

While the staff was helpful, the design of the storage units are horrendous. Why are there overhead storage units? This defeats the convenience in paying for storage units. Nowhere on the online booking tool was o warned there were overhead units at lower cost and floor units were $40 more! Arriving at the facility with my fully loaded for check in, My hand was forced to go with the slightly bigger, floor unit. This is the type of thing that infuriates customers and further drives them away. Bad business practice.

Preston V.  |  First Impressions 
Clasificación:
5.0

The facility was well kept, organized, and easy to maneuver. The staff and manager Manny were very nice, responsive whenever help was needed and proactive in helping us at every point. Truly appreciated 5 star

Kunta M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

philip e.  |  First Impressions 
Clasificación:
5.0

Manny was so polite and helpful, and showed us everything we need to know about the storage process. ¡Gracias!

Lindsey R.  |  First Impressions 
Clasificación:
1.0

No elevator. Had to move so much up stairs and then go on a ladder to move it even more. Was such a stress. Dont go to this crap place. I hope I dont come back months later and my belongings are damaged by leaks or mice 

Michael D.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Josh C.  |  Overall Experience 
Clasificación:
1.0

The storage assigned was located three meters above the grounds. I had to use a ladder to put my things in there. It is shameless that storage line that can be sold. The worst experience. Moving is already stressful and to come and find out that your storage is on the ceiling of a poorly managed facility makes it a nightmare. Horrible experience with u-haul storage. I had to rent another storage. I WOULD NEVER USE IT AGAIN AND I WANT MY MONEY BACK.

Bettina C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Max K.  |  Online Move In 
Clasificación:
5.0

Great service. The only problem was that the 24-hour access card did not work. Unfortunately, the Somerville site closed before I finished unloading, and I did not receive my replacement key card. But, I'll be going back today during business hours, and the helpful staff will be able to replace it for me. Thanks, U-Haul!

Molly U.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Paulo M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Molly U.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry V.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian F.  |  Overall Experience 
Clasificación:
5.0

As promised!

HANNAH R.  |  Overall Experience 
Clasificación:
5.0

Excelente

Jerry V.  |  Overall Experience 
Clasificación:
5.0

Everyone there were wonderful and very friendly.

Jerry V.  |  First Impressions 
Clasificación:
4.0

I had to wait for about 1 hour in the morning to meet the staff. But the staff was very friendly.

Joowon C.  |  Overall Experience 
Clasificación:
4.0

@@@

CARMELO A.  |  Overall Experience 
Clasificación:
5.0

Good facility. Only complaint: sometimes difficult to find parking.

William S.  |  Overall Experience 
Clasificación:
5.0

Staff was very professional and time friendly! I forgot the ladies name who helped but I would have offered her a job if I had a business card on me at the time. 10/10

adam b.  |  First Impressions 
Clasificación:
5.0

Best Uhaul in Boston area!!

paul w.  |  Overall Experience 
Clasificación:
3.0

Though our unit was free w/truck rental, there was no word about rolling stair access, an unpleasant surprise. Also, the facility has stairs so you can't roll the dolly from truck to unit.

boris y.  |  Overall Experience 
Clasificación:
4.0

What makes this facility excellent is the staff, who go above and beyond. The operations are excellent. The facility itself needs updates and refreshing & does not inspire confidence.

Melissa A.  |  First Impressions 
Clasificación:
3.0

When I originally made the reservation, there was no indication that there was stair access only, which made the whole storage process more complex. Plus, there was no elevator AND extra stairs.

boris y.  |  First Impressions 
Clasificación:
5.0

Andrea is the best! So kind, energetic, and above all very helpful and knowledgable.

Benjamin B.  |  First Impressions 
Clasificación:
3.0

The check-in and check-out process was confusing.

Katherine G.  |  Overall Experience 
Clasificación:
1.0

While Personnel at Main St. And Linwood St were both helpful, my reserved unit was given to someone else. I will not recommend u-haul storage since no guaranteed reservation, which wasn't disclosed.

Catha C.  |  First Impressions 
Clasificación:
5.0

Juan who checked me in was excellent and very helpful.

tom a.  |  First Impressions 
Clasificación:
1.0

Very impolite front desk guy - I think his name was Sumneel or sumeen or something

Mahmoud A.  |  Overall Experience 
Clasificación:
1.0

All of my stuff (brand new) after the storage in U-hall is very very bad stuff .Couple of them I sent to trash ! I spend 10.000$ for renting in your storage and hopefully believed that stuff will save

EMIL M.  |  Overall Experience 
Clasificación:
5.0

The Staff was very helpful with my rental and storage needs.

Petr B.  |  Overall Experience 
Clasificación:
5.0

Very friendly staff person who was v helpful on phone!

ira g.  |  Overall Experience 
Clasificación:
4.0

Very good customer service and very clean site hard working people thanks guys keep good work.

Mohamed Z. | Reservación
Clasificación:
3.0

My experience was average.

Daniel L. | Reservación
Clasificación:
5.0

Even early in the morning and during the insane September student rush, the overworked staff were warm, prompt and professional. It was really impressive.

Rebecca N.  |  Overall Experience 
Clasificación:
5.0

Good customer service

Sophia D. | Reservación
Clasificación:
1.0

poor customer service!

Roseline F.  |  Overall Experience 
Clasificación:
4.0

Uhaul did a great job moving family from Ohio to MA. Thank You

Eleanor L.  |  Overall Experience 
Clasificación:
2.0

Uhaul in Boston is always ridiculously disorganized. You have to press and press the staff to get anything done and even then it's a struggle

Hassan L.  |  Overall Experience 
Clasificación:
5.0

Also, J & R Movers were incredible.Really nice, really efficient, great to work with.

Megan M.  |  Overall Experience 
Clasificación:
5.0

I cancelled by storage unit before ever using it so I don't have any rating. I selected Excellent because I have no evidence of anything negative.

SUSAN C. | Reservación
Clasificación:
5.0

We received great service and help during our move in to the storage unit.

Henri Louis G. | Reservación
Clasificación:
1.0

After driving 9 hrs, I got there and the unit I'd reserved was unavailable, despite the fact that I'd confirmed it the day before. Uhaul's software shouldn't let you reserve a unit that's not open!

Madeleine G. | Reservación
Clasificación:
1.0

The staff is exceptional and so is the facility, EXCEPT that the back of my rental unit was brick and leaked. 2 courses of boxes damaged by water, damp interiors and black mold. Fails with leak!

CHRISTINE D.  |  Overall Experience 
Clasificación:
5.0

Manuel was so awesome! Everyone else too.

Jonathon B.  |  Overall Experience 
Clasificación:
1.0

They allow you to make a reservation online when they actually have no storage units available and don’t tell you until you show up and wait in line for 2 hours

Caroline A. | Reservación
Clasificación:
5.0

Great staff. Great place.

Shalev N.  |  Overall Experience 
Clasificación:
1.0

Reservation was not available and customer service lied to me, claiming that never once in seven years had they ever had someone reserve a storage unit at their location that wound up unavailable.

Abraham L. | Reservación
Clasificación:
5.0

I was called to tell me that there was no room available and that this reservation was cancelled. I found a good alternative at different Uhaul, but hope this somerville reservation was cancelled.

Devin B. | Reservación
Clasificación:
1.0

I reserved a storage unit at the Linwood location three weeks before my move. After driving 9 hours, and arriving just in time to unpack, I was told that there were no units available.

Amanda P. | Reservación
Clasificación:
5.0

Great experience, seamless pickup and the team was very helpful.

Evan C.  |  Overall Experience 
Clasificación:
5.0

great product, and great service. Can't beat that!

William R. | Reservación
Clasificación:
1.0

Nothing the associates did was bad, but o reserved a storage unit a month in advance but there was none available when I arrived. Absolutely unacceptable.

Mitchell T. | Reservación
Clasificación:
3.0

I was told there were not storage units available of the size I had reserved one month prior. However the employee was able to get me into a smaller unit at the same location.

Gabrielle M. | Reservación
Clasificación:
5.0

Person was amazingly accommodating and found the perfect storage solution for us.

Michael C. | Reservación
Clasificación:
5.0

Everyone that helped get my Ubox setup and ready for me to take out was great.

JASON K.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

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    Autoalmacenamiento

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  • U-Box Container Icon
    Contenedores U-Box®

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    Suministros de mudanza

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    Enganches para remolque

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    Propano

    Propane service delivered straight to your door!

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    Trucks for Sale

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