Customer Reviews for U-Haul Moving & Storage of Somerville

9,271 reviews

151 Linwood St   Somerville, MA 02143
(Next to Herb Chambers Mercedes, On Street Parking Only)

(617) 625-2789

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(617) 625-2789

151 Linwood St
Somerville, MA 02143
(Next to Herb Chambers Mercedes, On Street Parking Only)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Staff is always helpful and and flexible. Very easy to work with and would recommend this location over others just for supportive team alone. My only complaint is the overall computer system. U-Haul uses is very outdated and has its problems. I’m surprised it hasn’t been fully replaced company wide.

BRYAN MACAUSLAN 
Rating:
1.0

Worst facility and their manager

Sunitha Dasari  |  Online Move In 
Rating:
5.0

The Uhaul app is the worst. I rent trucks monthly. I try to use the app every time. It has NEVER, EVER worked. I always waste five minutes trying to get the app to work and inevitably have to go inside and speak to someone. The desk staff are great and helpful, but if there was literally any other company I could rent a truck from, I would. Uhaul is the worst.

Alex Zielke 
Rating:
5.0

Everything was great. The customer service a d van were fantastic

Philip Willner 
Rating:
5.0

Customer service excellent

Geraldine Reppucci 
Rating:
5.0

Maybe explain what the mobile after hour process entails. I kmow it comes with instructions, but just a quick run dowm would be great. Thanks

Rosa Rosario 
Rating:
5.0

Customer did not leave a comment.

Stephen Shaul 
Rating:
5.0

I had a great experience. Everyone who worked there was professional and efficient

JJ GONSON 
Rating:
5.0

The staff here were so hepful and friendly/polite both at pick up and drop off and made my move super easy

SIMON BROOKER 
Rating:
5.0

Excellent customer service. Extremely friendly customer service agents. Always helpful and able to answer any and all questions!

Darnley Biddy 
Rating:
4.0

Hector is a great manager Always helpful, knowledge amd willing to assit however and when can Alot of his supporting staff unfortunately is young and their behavior and mentality is unwelcoming and many times I have experienced complications with them But the facility manager Hector has always been fair and professional

Robert McNeal III  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roberto Moya 
Rating:
4.0

Customer did not leave a comment.

Bettina House 
Rating:
3.0

It took me well over a half hour to get truck. Make self pick up easier.

Ambar Martins-Marte 
Rating:
5.0

Goog Morning! I ask that you review the procedure for returning your vehicles! I returned the 15’ Truck to you yesterday (14/03/2024) properly CLEANED!! Inside the trunk and inside the driver's cabin!! I was charged $25.00 for cleaning and I DO NOT AGREE with this charge! This was wrongly charged as I cleaned the entire car myself. They also charged me 1 extra mile and I can also confirm this as I have photos of the vehicle's odometer when I got into it and when I returned it. I ask that this be ratified as soon as possible. Before I forget, when I went to pick up the vehicle I rented, when I went to do a safety check before operating the vehicle, the engine oil level was below the correct level (at this time a very helpful gentleman told me helped and topped up the oil to the correct level), the vehicle needs to be aligned because when driving it wants to go to the right on its own (vehicle out of alignment) and is making a sound like a damaged bearing. Thank you for your attention and have a good day! Leandro

Leandro Rocha 
Rating:
5.0

Customer did not leave a comment.

Matthew chaplin 
Rating:
5.0

Customer service was excellent 👍 The Manager and staff members are very nice.

Val Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GARY IREDELL 
Rating:
5.0

The staff at this location is very kind and always professional, very accommodating and always has my truck when I need it

Alexis Hofer Griffith 
Rating:
4.0

turn off the stupid seatbelt transmission lock, it's annoying AF to not be able to shift into gear without having the seatbelt on even for the stupidest little thing

Joe Alves 
Rating:
3.0

Customer did not leave a comment.

Jacob Chase 
Rating:
4.0

Customer did not leave a comment.

luca Cera 
Rating:
5.0

Super nice

jaime lemus 
Rating:
5.0

Hector Alan and Zulfiya are an amazing trio. When i walked in the store it was full of customers and to watch them demonstrate calmness, and quick efficient service it was great. Zulfiya was very kind and payed close attention to detail. Linwood st. staff is amazing. Keep up the hard work.

CRUZ BUDHAI-SOTO 
Rating:
5.0

Improve employee career training.

Kamari Miller 
Rating:
3.0

The girl that works there is no help to anybody at all. She refused to help me told me she was busy. She had 15 different jobs to do. I was quite upset when I first arrived she saw me and totally ignored me. I went home and came back thinking it wasn’t open, then when it was open I went in and I asked her why she did not even say good morning to me and asked me what if I needed anything she told me she was busy. I have been to the facility three times already in all three times, I’ve heard her refuse to help , everybody else there be more helpful to me I don’t know if it’s because she’s young or what her problem is but it’s a huge problem

JUDITH WALKER  |  First Impressions 
Rating:
4.0

Van battery died on me while i was loading it . Please check your vehicles and maintain them well before you rent them out.

IMAD RACHID 
Rating:
4.0

Very proffessional and helpful

henry allen 
Rating:
3.0

Gas was low and keys were handed over w no instructions about the truck. Needed to find the truck on the lot. Otherwise, all was fine.

Romy Achituv 
Rating:
4.0

I was disappointed to hear that a furniture dolly was not available at the time that I had arrived to pick up my rental. If one wouldn't have been available, I would have preferred to get a call or a notification that it wouldn't be so that I could make an alternative arrangement to have one. I was moving large and heavy furniture, so it would have been very helpful to have one on hand.

Matthew Buono 
Rating:
5.0

More lighting in the parking lot.

Juli Shultz 
Rating:
4.0

Need more light on lot for after hours drop off

Juli Shultz 
Rating:
5.0

Front desk customer service rep did a great job accommodating my needs thank you skilled good customer service

MARIBEL APONTE 
Rating:
5.0

Customer did not leave a comment.

Jonovan Sackey 
Rating:
4.0

it was ok expirience, no issues whatsoever, got in there took truck and take off, location of this place tricky to find though

Sergiy Shevchenko 
Rating:
5.0

Customer did not leave a comment.

Andrew Walcher 
Rating:
5.0

Customer did not leave a comment.

MICHELLE CALIMAN 
Rating:
5.0

This was a great experience, somerville location staff were helpful, polite, friendly. Price for truck rental was great. Only suggestion would be to repair ignition on the truck I borrowed - it had a trick to it that made it hard to start.

CHRISTIAN GAY 
Rating:
5.0

Had a wonderful experience. Everything was easy, simple and the employees were extremely polite and helpful. I will definitely recommend your services.

Stela Matthews 
Rating:
5.0

Customer did not leave a comment.

james smith 
Rating:
1.0

Scheduling the UBox drop-off at final destination was a pain. The website wasn't working and the women over the phone that helped me schedule with MovingHelp charged my card 3x and claimed that the order couldn't be processed and now 7 days later I'm still waiting for my refund. I wish I could re-do this whole process with another company. I don't want to use UHaul ever again.

Kahealani Uehara 
Rating:
5.0

Absolutely nothing and the workers inside were amazing. I appreciate it. All the help that they gave me and I needed some. Thank you for making a situation easy.

Judith Walker 
Rating:
4.0

Customer did not leave a comment.

Simone Devito 
Rating:
5.0

Customer did not leave a comment.

Dina Numa 
Rating:
5.0

Staff was friendly and professional

Beatrice White  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos Frutuoso 
Rating:
4.0

There was an unknown liquid in the driver side door sloshing about Staff were great

Ivy Ryan 
Rating:
1.0

The person was wearing flip-flops, left hand in a bag of chips, trying to type on the computer with just his right hand while receiving calls on his personal cellphone, couldn’t help us at all while we were having trouble with our reservation. A young girl came in and took over since she seemed to be the only competent person there, but still couldn’t help us much as there’s a system issue with uHaul that was preventing the “check-in” and I had to complete it on my phone. So after all of that, I realized there’s no point in having someone at the location whose only job is to waste nearly an hour of their costumers’ lives while we end up having to do the work ourselves.

Mauricio Andrade Araujo 
Rating:
5.0

Please let us know if our drop off location will be closed on the day we will be dropping off.

Peg Lopata 
Rating:
5.0

Customer did not leave a comment.

Morgana Johns 
Rating:
4.0

Customer did not leave a comment.

Jeannette Welch 
Rating:
5.0

I was a first-timer to using U-Haul and had a great experience from start to finish. The ease to book on the website. The friendly and helpful telephone support when I made changes. The notifications by email and text. The excellent loading and unloading crews. The staff on the day of pickup. The smooth return process through the app. All outstanding. Seriously appreciated.

Sonia Lala 
Rating:
4.0

Customer did not leave a comment.

EMILIANO NUNEZ 
Rating:
4.0

Customer did not leave a comment.

Anna Ward 
Rating:
5.0

Customer did not leave a comment.

Melissa Blount 
Rating:
2.0

Customer did not leave a comment.

Myiah Webb 
Rating:
5.0

Customer did not leave a comment.

Michael McAlice 
Rating:
5.0

Customer did not leave a comment.

Scott Brown 
Rating:
2.0

I hired your “top rated” movers and they cancelled on me at the last moment. Remove Wier Brothers and Sean Nolan from your recommended list.

Mark MacDonald 
Rating:
5.0

Customer did not leave a comment.

Cynthia Byrne Guerrero 
Rating:
5.0

Customer did not leave a comment.

ROBERT SARCIA 
Rating:
5.0

People there’s especially manager were great and made things so easy

Fahmi Fadly 
Rating:
3.0

Truck stunk , smelled like Marijuana in the cab. Windshield was filthy , some type of slime on the inside glass. Truck felt like the wheels were gonna fall off or the transmission was going to fail every second I was driving it. The only reason why i gave an average rating is because the employee that helped me was very professional , knowledgeable and efficient and the location of the uhaul location is very convenient

Thomas Vitiello 
Rating:
3.0

Customer did not leave a comment.

Madeleine Elsea 
Rating:
5.0

Staff is always overly attentive and helpful

MARIANNE LACEY 
Rating:
5.0

Everybody working when I picked up and dropped the vehicle deserves a raise -- they're all great and kind folks.

GUICHARD VOLCY 
Rating:
5.0

Good customer service. Very helpful, location easy to find.

JAMES OWEN 
Rating:
4.0

Have the agreed price in the system. Took me 45 minutes to get the pricing correct. It was double the agreed price. The lost time was a killer.

Stephen Troyano 
Rating:
4.0

The staff at U-Haul were very helpful and friendly! Keep it up! Makes me loyal to U-Haul when I'm treated so nicely.

Kirby Morrsion 
Rating:
5.0

Service was excellent. My staff assistant was extremely helpful and his competency and experience working at that branch was obvious and he was able to field all my questions and help me with everything I needed for my cross state move. Thanks much!!

Simone Devito 
Rating:
5.0

The heat did not work on the 20' truck I rented yesterday. All other functions on the vehicle worked great, it was also very clean.

Jonathan Vandenberg 
Rating:
4.0

The truck that I rented had a windshield wiper the had the rubber wiper flapping in the wind as I drove. It needs to be replaced.

rob teduits 
Rating:
4.0

Customer did not leave a comment.

Bill Honsaker 
Rating:
1.0

Need to improve staff training. A Uhaul associate connect the trailer, which fell off the trailer ball a short distance down the road. Fortunately they did a decent job with the safety chains, but I was not too excited to have to reconnect the trailer on the side of I-93.

Peter Kuhlmann 
Rating:
5.0

When I got in the truck (clean) there was a message for low tire pressure, and I could not see the mileage. 1 hour later a message for low oil.....not a good start. I took care of the air and called in about the oil. Overall, this location is excellent and the people are helpful. It seems there could be additional preparation of trucks before they go out.

derick snare 
Rating:
4.0

Customer did not leave a comment.

Steven Moskowitz 
Rating:
5.0

Customer did not leave a comment.

Peter McGrath 
Rating:
5.0

Excellent service

Jose Alvarez 
Rating:
5.0

Hector and Andreina went above and beyond in helping us with the trailer we rented from the Somerville U-Haul on Linwood St. Because of them both we felt confident we would get to California safely. They answered all our questions and made helpful suggestions to make sure we would have a successful trip. I highly recommend them and the Somerville U-Haul.

KEITH GLOVER 
Rating:
2.0

They didn’t put the dolly, which I ordered and paid for, in the truck. When I got to my first location and discovered it was missing (35 minute drive) the movers were there and I didn’t have time to drive there and back to fetch it. When I called Uhaul to request they bring me one, they refused. Not putting a dolly inside a moving van is a REALLY big deal. The staff could care less. The kid behind the counter smelled like pot and the place overall is dumpy, but that is reflective of Boston in general…a dumpy city.

Matthew Wolfe 
Rating:
5.0

Customer did not leave a comment.

Scott Goldstein 
Rating:
4.0

Excellent and helpful staff. Antoine was responsive, kind, and answered all of my questions and showed me how to operate the vehicle.

Klara Ingersoll 
Rating:
5.0

Customer did not leave a comment.

Camilla Bacolod 
Rating:
3.0

The billing is a mess

Juliana Bustamante 
Rating:
5.0

Customer did not leave a comment.

Mir Hussain 
Rating:
5.0

Customer did not leave a comment.

Donald Freeman 
Rating:
5.0

Customer did not leave a comment.

William Hotte 
Rating:
4.0

The check in process took a lot longer than expected due to technical difficulties with the number not calling the required contact number. Other than that, the staff were kind, patient, and helpful. Thank you!

Victoria Burnham 
Rating:
5.0

The customer service representatives were fantastic! They did an excellent job and were professional, personal and proficient! Thank you

Joseph DeGuglielmo 
Rating:
5.0

Customer did not leave a comment.

maloudes duverne 
Rating:
5.0

Customer did not leave a comment.

Gary Pagliuca 
Rating:
5.0

Driver's side visor should be replaced. I very much appreciate how the U-Haul representative was patient in answering multiple questions.

Edward HEINLE 
Rating:
5.0

Customer did not leave a comment.

Edward da Silva 
Rating:
5.0

Customer service was great to work with.

Gorge Skarda 
Rating:
5.0

Once I stopped trying to use the app to pick up my rental van and went inside, the experience suddenly changed from terrible to really great. The folks in the store got me on the road in my rental in about 90 seconds. Great crew there.

Samuel Peretz 
Rating:
5.0

Customer did not leave a comment.

Zeina Mohammed 
Rating:
4.0

Customer did not leave a comment.

JOHN Ta 
Rating:
5.0

The staff wer great..made sure we got on our way safely..👍👍

Patrick Kenney 
Rating:
4.0

Customer did not leave a comment.

Turner Frankosky 
Rating:
1.0

Get a better check in system if you’re going to force us to go all digital. I wouldn’t rent from u-haul again and I’ve only rented from u-haul my entire adult life. I’m officially going to a competitor.

PHILIP CREAN 
Rating:
2.0

The sign said, “Wait with vehicle”, after waiting I went inside and found a person doing nothing. She was friendly and took the key but didn’t check the vehicle. Also, this was not the location I made the reservation for, it was changed after booking.

William Lester 
Rating:
5.0

Customer did not leave a comment.

SEAN BRANN 
Rating:
5.0

Customer did not leave a comment.

Josh Wardell 
Rating:
5.0

Very friendly and helpful staff

RAUL ESCOBAR MEJIA 
Rating:
5.0

Customer did not leave a comment.

mark Spatz 
Rating:
5.0

Danny was super helpful. We had a complicated set of needs and Danny helped me navigate and made it seem easy.

Laura Kohm  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Natalie Stock  |  Overall Experience 
Rating:
3.0

The only reason it is not excellent is I had reserved a larger unit months in advance..when it came time to check in there were no large units left. Staff member did give two smaller units but still feel reserving a unit should secure one.

James Griffin  |  Overall Experience 
Rating:
5.0

Perfect for my needs. Staff were busy, as expected during this time of the year, but very friendly and helpful. Thank you!

Hisaya Ishii  |  First Impressions 
Rating:
5.0

Perfect for my needs. Friendly and helpful staff. Thank you!

Hisaya Ishii  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lourdes Lopez Morales  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Duarte Raposo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Higgins  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

michelle thomson  |  First Impressions 
Rating:
5.0

Give Abraham a raise !

Mariya Al-Hinai  |  First Impressions 
Rating:
5.0

Staff was amazing

Ines MesiaToledo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Qi Li  |  First Impressions 
Rating:
5.0

Thank you!!!!!!

Jose Santos  |  Overall Experience 
Rating:
5.0

Staff were extremely friendly and helpful.

Matthew MELBOURN  |  First Impressions 
Rating:
5.0

Great staff, thanks

James Davin  |  Overall Experience 
Rating:
5.0

Experience was great but I wish the team had been more proactive. It took me 2 unreturned calls to their manager hector, 1 additional call to anyone on staff, and 2 visits to finally get setup with a storage unit. Consider making this process a bit more seamless for the customer. If there was a better local option, I would have not purchased from Uhaul.

fiorella cardenas  |  First Impressions 
Rating:
5.0

Hector was extremely kind and considerate. He offered me great advice while we went through the process. He is a gem!

Hannah Sevian  |  First Impressions 
Rating:
4.0

could improve directions overview to the unit, e.g. a map in the entrance area of the building or better guidance throughout the different compartments A-D, as very hidden. other than that very easy move-in process!

Florian Alexander Huber  |  Online Move In 
Rating:
5.0

The staff was nice and professional , especially Edgar who was very helpful, also Hector Thank you!

GREG BADER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAVID BARTSCH  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Liana Kabins  |  Overall Experience 
Rating:
3.0

The units are assigned at random so if you have large items make sure you only rent if it says lower level

KATHERINE TEJADA  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

STEPHAN BADER  |  First Impressions 
Rating:
2.0

The general manager was completely unresponsive to my emails and phone calls about setting up alternative payment arrangements (by check instead of credit card). Instead, i was referred out to a collections consultant who didn't have a U-Haul email address and then abruptly left the job leaving me without anyone to work with. Totally unacceptable.

Tiffany Taylor  |  Overall Experience 
Rating:
5.0

The Staff work very hard and care about the customers. If you encounter any issues, it’s probably all corporate trying get very vent out you. The team at the Somerville location will work with you and make sure everything is more than fair. Good people!

Tashi Pique  |  Overall Experience 
Rating:
5.0

Hector went above and beyond to help me. I arrived at the location right at 5pm on a Sunday and even though he was closed he stayed late and helped me set up my unit.

DANIEL SHARK  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Todd Walker  |  Overall Experience 
Rating:
5.0

Manny is a true professional. Please pay Manny double time. Manny is running a nice service business. Thanks, walter

Scott Whittemore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jorge Morel  |  Overall Experience 
Rating:
5.0

Great staff loved the service and lo action was amazingly clean

Duarte Raposo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDSEY POCKL  |  First Impressions 
Rating:
4.0

It was easy to clean out our locker, thanks to the re-use center.

Robyn Noble  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Todd Walker  |  First Impressions 
Rating:
4.0

Building premises were not always say to move around with a cart, some part have stairs which make difficult to move around the stuff

Franco Maldonado  |  Overall Experience 
Rating:
5.0

Great all around

DINO DIBENEDETTO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wendy Laurent  |  Overall Experience 
Rating:
5.0

The people working self-storage facility at Someville are very friendly and helpful.

Nikolaos Efthymiou  |  First Impressions 
Rating:
5.0

Front desk was exceptional

Ines MesiaToledo  |  First Impressions 
Rating:
5.0

Manny and Kelani were kind, personable, and really helpful. Thanks!

Daniel Millsten  |  First Impressions 
Rating:
5.0

The staff is extremely friendly agile and determined to help you with all your needs.They help with a last minute reservation and was able to move my 74 year old problem with ease they also accommodated me with a storage unit that he can easily access ty Uhaul Somerville team.

AMANDA QUINTANA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Buderi  |  Overall Experience 
Rating:
5.0

The people at this storage site were really helpful!

Carol Jacque  |  Overall Experience 
Rating:
5.0

Amazing. Everyone was so helpful. 10/10 Experience.

Luna Fuanco  |  Overall Experience 
Rating:
5.0

Very professional

claudio bonilla  |  Overall Experience 
Rating:
5.0

The staff was super helpful and supportive. 👍🏾

Keila Alleyne  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carol Jacque  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alicia Tagliaferro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mayanna Suslavich  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MAAME DUAH  |  First Impressions 
Rating:
5.0

I was very impressed with the very professional attention I received on all details of the site you all your agents but especially Andrea which was very helpful in making the process a lot smoother for moving my daughter to Boston. I rented a storage space and a Uhaul van and was very happy with the results . Once again thanks for having Andrea on your Uhaul team at Somerville.

claudio bonilla  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lauren Hegedus  |  Overall Experience 
Rating:
5.0

The staff was very helpful and very considerate and when we came to stop storage because my mom passed they were very considerate and sympathetic offering condolences to our family thank you

ANGELO PEDRO  |  Overall Experience 
Rating:
5.0

Danny was very helpful and friendly. He showed us were everything was and even parked the truck for us. He is a very valuable employee! He was awesome!!!👍🙂

lauren Hegedus  |  First Impressions 
Rating:
3.0

After finally locating the office for service, I located a staff member who seemed bored throughout the process. He achieved the task of helping me find an available space--which is hard enough with UHaul--but refused to do provide any service beyond what seemed like a rotely memorized routine. When he asked, "Anything else?" I responded, "Could you please help me move this item into my unit?" He then said, "We don't do that here. We don't move things in." And left it at that. I then struggled for the next few minutes to lift my hefty suitcase into an upper-level compartment with only a spindly step ladder on wheels to assist me. It was dangerous. I could have fallen backward. My final struggle was with the lock, but I was able to find a second staff member at that time who was much friendlier and professional. It may not have been in his job description, but he took time to step away from his desk and resolve the lock issue for me. Otherwise, the whole experience felt cold and impersonal.

Cher Jiang  |  First Impressions 
Rating:
2.0

the staff was great and friendly. but the organization and customer service overall was horrible. there were 30 people in line when i got there, and it took nearly an hour to get through, even though i had booked everything before hand. for long stretches, no one was even in the room helping customers. they were out taking care of something. i truthfully have never seen a more poorly organized customer service experience. The only thing that made up for it was the staff friendliness. i feel like you are vastly under staffed.

Robert Buderi  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Sierra  |  Online Move In 
Rating:
5.0

Staff was very helpful !

BRIAN GIBSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSUA GONZALES-NEAL  |  Overall Experience 
Rating:
5.0

It was an absolute pleasure working with Manny and his team. They were professional, courteous, and exceedingly helpful.

JUSTINONEIL PARKS WATERS  |  First Impressions 
Rating:
5.0

Our overall experience was good, but Edgar went above and beyond and made our move-in SO easy and pleasant on an otherwise stressful day. He was helpful, informative, and seemed genuinely invested in making things run as smoothly as possible. Side note, he was unexpectedly alone at the beginning of the shift on Sunday with a line of people outside, and he handled it with grace and calm. He's an absolute gem, and whatever you're paying him isn't enough. ;) Thank you, Edgar! We'll be recommending this U-Haul to anyone we can, and it's almost entirely because of your excellent customer service.

Melissa Brown  |  First Impressions 
Rating:
3.0

Manager was great helpful. Faculty didn’t have an elevator so I had to carry all of my belongs inside upstairs

isaiah lockett  |  First Impressions 
Rating:
3.0

Our unit was highly trafficked by mice. We had some belongings destroyed by mice and were reimbursed by Uhaul. The rest of our stuff survived unscathed but there was poop all over-needed a lot of surface cleaning. The staff was exceedingly helpful, friendly and easy to work with.

PATRICK SCHMAHL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julien Duquesnay  |  First Impressions 
Rating:
5.0

Thanks so much for your help! Everything was super easy and convenient, and the employee I worked with prioritized completing my transactions, making things move quickly.

Maria LaCreta  |  First Impressions 
Rating:
5.0

Excellent facility to store extra stuff. I would use it again if/when the need arises. Very helpful office staff. Definitely recommend.

Anthony Thompson  |  Overall Experience 
Rating:
3.0

I wish the lower level units had lights.

PATRICK SCHMAHL  |  First Impressions 
Rating:
4.0

Put the stairs in more accessible locations. Make a better layout of the storage unit so you don't get locked into one corner with only one way out

Manuja Desilva  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

philip evenden  |  Overall Experience 
Rating:
4.0

Hi! my name is Justino. I went in to Somerville Uhaul office yesterday after reservation online. I made the reservation to move in on Sunday 9/27/20. When I got there, I saw a girl at the office, instead of helping she asked her coworker Edgar Lopez who just walked in from outside to take over and help me because she wanted to use the restroom, Edgar was in the middle of doing something outside but came over and started helping when she popped out of the so called bathroom she claimed she went. Edgar almost finished with the contract and was telling me the amount to pay to move in when I was explaining to him that I was supposed to have one month free according to my reservation and I have a proof of it. That was when the girl jumped in saying "no that's not true because I was here last time when you came in and my boss told you you need to rent a truck one way before getting one month free. I told her that's right but this is the proof that I'm qualified for one month free according to my reservation. she didn't want to hear it. Then I pulled my phone out and trying to provide the picture evidence I have, she said:"even if you have a picture to prove it we're not going to do it". However Mr Lopez Edgar took his time and listened to me and saw the evidence I showed him then advised me to come back the next day and see his manager because he's the only person who can approve the one month free rent. I got out of the office and decided to contact the manager because I'm used to that office and I know the former manager George and the current one manny. I sent a text message to Manny and told him the story of the girl been too harsh. Manny took his time to document everything and then recommended me to JUAN BAUTISTA and asked me to go back there and see him for the contract. I went back to the office and Juan took care of the issue and resolved it and assigned me the unit that I reserved which happened to be at the upper level. I told him it's too high for me to load heavy things up there and he reassured me that if anything becomes available at the lower lever I can switch to that lower level unit. I was so happy with the excellent customer service provided by Manny the manager, Juan B. and Edgar Lopez. All a customer needs sometimes is attention and be listened to and be advised when the service he or she is requesting cannot be provided. That's what Edgar Lopez did. And Manny as a team leader proved his leadership by asking a talented team member JUAN BAUTISTA to care of the issue which he resolved with an excellent level of service which brights my day.

Justino Agbonon  |  First Impressions 
Rating:
3.0

While the staff was helpful, the design of the storage units are horrendous. Why are there overhead storage units? This defeats the convenience in paying for storage units. Nowhere on the online booking tool was o warned there were overhead units at lower cost and floor units were $40 more! Arriving at the facility with my fully loaded for check in, My hand was forced to go with the slightly bigger, floor unit. This is the type of thing that infuriates customers and further drives them away. Bad business practice.

Preston Villavicencio  |  First Impressions 
Rating:
5.0

The facility was well kept, organized, and easy to maneuver. The staff and manager Manny were very nice, responsive whenever help was needed and proactive in helping us at every point. Truly appreciated 5 star

Kunta Martins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

philip evenden  |  First Impressions 
Rating:
5.0

Manny was so polite and helpful, and showed us everything we need to know about the storage process. Thanks!

Lindsey Reid  |  First Impressions 
Rating:
1.0

No elevator. Had to move so much up stairs and then go on a ladder to move it even more. Was such a stress. Dont go to this crap place. I hope I dont come back months later and my belongings are damaged by leaks or mice 😢

Michael Duffy  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Josh Carel  |  Overall Experience 
Rating:
1.0

The storage assigned was located three meters above the grounds. I had to use a ladder to put my things in there. It is shameless that storage line that can be sold. The worst experience. Moving is already stressful and to come and find out that your storage is on the ceiling of a poorly managed facility makes it a nightmare. Horrible experience with u-haul storage. I had to rent another storage. I WOULD NEVER USE IT AGAIN AND I WANT MY MONEY BACK.

Bettina Castro Sierra  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Max Kuhelj Bugaric  |  Online Move In 
Rating:
5.0

Great service. The only problem was that the 24-hour access card did not work. Unfortunately, the Somerville site closed before I finished unloading, and I did not receive my replacement key card. But, I’ll be going back today during business hours, and the helpful staff will be able to replace it for me. Thanks, U-Haul!

Molly Uline  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Paulo Murphy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Molly Uline  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerry Vazquez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brian Fults  |  Overall Experience 
Rating:
5.0

As promised!

HANNAH ROBERTSON  |  Overall Experience 
Rating:
5.0

Excellent

Jerry Vazquez  |  Overall Experience 
Rating:
5.0

Everyone there were wonderful and very friendly.

Jerry VAzquez  |  First Impressions 
Rating:
4.0

I had to wait for about 1 hour in the morning to meet the staff. But the staff was very friendly.

Joowon Chung  |  Overall Experience 
Rating:
4.0

@@@

CARMELO AYALA  |  Overall Experience 
Rating:
5.0

Good facility. Only complaint: sometimes difficult to find parking.

William Scherlis  |  Overall Experience 
Rating:
5.0

Staff was very professional and time friendly! I forgot the ladies name who helped but I would have offered her a job if I had a business card on me at the time. 10/10

adam brown  |  First Impressions 
Rating:
5.0

Best Uhaul in Boston area!!

paul wiseman  |  Overall Experience 
Rating:
3.0

Though our unit was free w/truck rental, there was no word about rolling stair access, an unpleasant surprise. Also, the facility has stairs so you can't roll the dolly from truck to unit.

boris yelin  |  Overall Experience 
Rating:
4.0

What makes this facility excellent is the staff, who go above and beyond. The operations are excellent. The facility itself needs updates and refreshing & does not inspire confidence.

Melissa Alexis-Bruce  |  First Impressions 
Rating:
3.0

When I originally made the reservation, there was no indication that there was stair access only, which made the whole storage process more complex. Plus, there was no elevator AND extra stairs.

boris yelin  |  First Impressions 
Rating:
5.0

Andrea is the best! So kind, energetic, and above all very helpful and knowledgable.

Benjamin Boskin  |  First Impressions 
Rating:
3.0

The check-in and check-out process was confusing.

Katherine Gibson  |  Overall Experience 
Rating:
1.0

While Personnel at Main St. And Linwood St were both helpful, my reserved unit was given to someone else. I will not recommend u-haul storage since no guaranteed reservation, which wasn’t disclosed.

Catha Combs  |  First Impressions 
Rating:
5.0

Juan who checked me in was excellent and very helpful.

tom achoki  |  First Impressions 
Rating:
1.0

Very impolite front desk guy - I think his name was Sumneel or sumeen or something

Mahmoud AbdelRazek  |  Overall Experience 
Rating:
1.0

All of my stuff (brand new) after the storage in U-hall is very very bad stuff .Couple of them I sent to trash ! I spend 10.000$ for renting in your storage and hopefully believed that stuff will save

EMIL MAMMADOV  |  Overall Experience 
Rating:
5.0

The Staff was very helpful with my rental and storage needs.

Petr Baranov  |  Overall Experience 
Rating:
5.0

Very friendly staff person who was v helpful on phone!

ira globus harris  |  Overall Experience 
Rating:
4.0

Very good customer service and very clean site hard working people thanks guys keep good work.

Mohamed Zahraoui  |  Reservation 
Rating:
3.0

My experience was average.

Daniel Littleton  |  Reservation 
Rating:
5.0

Even early in the morning and during the insane September student rush, the overworked staff were warm, prompt and professional. It was really impressive.

Rebecca Neff  |  Overall Experience 
Rating:
5.0

Good customer service

Sophia Damestoire  |  Reservation 
Rating:
1.0

poor customer service!

Roseline Famofo Idowu  |  Overall Experience 
Rating:
4.0

Uhaul did a great job moving family from Ohio to MA. Thank You

Eleanor Liodos  |  Overall Experience 
Rating:
2.0

Uhaul in Boston is always ridiculously disorganized. You have to press and press the staff to get anything done and even then it's a struggle

Hassan Lubega  |  Overall Experience 
Rating:
5.0

Also, J & R Movers were incredible.Really nice, really efficient, great to work with.

Megan McCaslin  |  Overall Experience 
Rating:
5.0

I cancelled by storage unit before ever using it so I don't have any rating. I selected Excellent because I have no evidence of anything negative.

SUSAN CORCORAN  |  Reservation 
Rating:
5.0

We received great service and help during our move in to the storage unit.

Henri Louis Girard  |  Reservation 
Rating:
1.0

After driving 9 hrs, I got there and the unit I’d reserved was unavailable, despite the fact that I’d confirmed it the day before. Uhaul’s software shouldn’t let you reserve a unit that’s not open!

Madeleine Gates  |  Reservation 
Rating:
1.0

The staff is exceptional and so is the facility, EXCEPT that the back of my rental unit was brick and leaked. 2 courses of boxes damaged by water, damp interiors and black mold. Fails with leak!

CHRISTINE DOWNING  |  Overall Experience 
Rating:
5.0

Manuel was so awesome! Everyone else too.

Jonathon Brearley  |  Overall Experience 
Rating:
1.0

They allow you to make a reservation online when they actually have no storage units available and don’t tell you until you show up and wait in line for 2 hours

Caroline Allan  |  Reservation 
Rating:
5.0

Great staff. Great place.

Shalev Nessaiver  |  Overall Experience 
Rating:
1.0

Reservation was not available and customer service lied to me, claiming that never once in seven years had they ever had someone reserve a storage unit at their location that wound up unavailable.

Abraham Levitan  |  Reservation 
Rating:
5.0

I was called to tell me that there was no room available and that this reservation was cancelled. I found a good alternative at different Uhaul, but hope this somerville reservation was cancelled.

Devin Basinger  |  Reservation 
Rating:
1.0

I reserved a storage unit at the Linwood location three weeks before my move. After driving 9 hours, and arriving just in time to unpack, I was told that there were no units available.

Amanda Patarino  |  Reservation 
Rating:
5.0

Great experience, seamless pickup and the team was very helpful.

Evan Chapman  |  Overall Experience 
Rating:
5.0

great product, and great service. Can't beat that!

William Rose  |  Reservation 
Rating:
1.0

Nothing the associates did was bad, but o reserved a storage unit a month in advance but there was none available when I arrived. Absolutely unacceptable.

Mitchell Tyson  |  Reservation 
Rating:
3.0

I was told there were not storage units available of the size I had reserved one month prior. However the employee was able to get me into a smaller unit at the same location.

Gabrielle Martinez  |  Reservation 
Rating:
5.0

Person was amazingly accommodating and found the perfect storage solution for us.

Michael Crackower  |  Reservation 
Rating:
5.0

Everyone that helped get my Ubox setup and ready for me to take out was great.

JASON KAFFENBERGER  |  Overall Experience 
No reviews have been submitted for this location.

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