Comentarios del cliente para U-Haul Moving & Storage of Somerville

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Somerville

Grado total:

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Oucimar L.
Grado:

El cliente no dejó un comentario.

Barbara E.
Grado:

El cliente no dejó un comentario.

Jennifer G.
Grado:

Thanks for the extra effort when we thought the trailer was going to fall right off the car ??

Virginia O.
Grado:

Had a great experience at this location . The employee Juan B was very thorough in how he explained the usage of the car and what to do before and after . I arrived 3 minutes to closing time and he was outside in the rain waiting for me to help me check the vehicle and park it . I have used U-Haul at various occasions and this was by far the best experience because of an employee going the extra mile . Five Star Services at U-Haul Somerville.

Lindsay J.
Grado:

The gentlemen here were so helpful and it was a rainy morning at 7am!

peter G.
Grado:

Thank you

Charles S.
Grado:

Great service. Very helpful.

Jonathan G.
Grado:

Extremely pleasant and helpful. The young lady at the counter could not have been nicer. Also, a very nice young gentleman hooked up the trailer to our vehicle. Very friendly facility.

Khalid A.
Grado:

El cliente no dejó un comentario.

Austin A.
Grado:

El cliente no dejó un comentario.

erald M.
Grado:

Amazing people, Manuel was very helpful and knowledgeable. The auto transport was clean. Thanks again guys

Phyliss M.
Grado:

Great location, Love the guys there - Manny and Jose - it’s quick, it’s easy- best u-haul location near the city.

Nicholas S.
Grado:

El cliente no dejó un comentario.

Jill S.
Grado:

El cliente no dejó un comentario.

martin V. | First Impressions |
Grado:

El cliente no dejó un comentario.

Brian F. | Overall Experience |
Grado:

El cliente no dejó un comentario.

Troy M.
Grado:

My trailer was returned 4 days later than it should have been and I was charged for 3 extra days. This issue has not yet been resolved and I have been charged an extra $84. I would greatly appreciate help in fixing this.

Maria M.
Grado:

Nothing.. Thank you for the professional service.

Carly N.
Grado:

El cliente no dejó un comentario.

zac D.
Grado:

staff was friendly and was able to help me quickly and professionally.

stephanie J.
Grado:

El cliente no dejó un comentario.

Diane L.
Grado:

I had trouble with the online after hours check out process because I had booked the truck on my home computer and not my phone so it made it complicated to check out. Also it wasn’t clear to me that I had to do the whole checkout process before putting the key in the key drop. Also I got an email That came in at 1:57am telling me there would be a $20. after hours drop off fee which was never mentioned when I called to extend the length of time of the rental. In fact I had asked when first renting what would happen if I was late coming back and it wasn’t mentioned that there is a twenty dollar after hours drop off fee. If this is the case, that info should be up front. I’m hoping that charge will not be applied.

Patrick B.
Grado:

There were only 2 employees scheduled for the first of the month. They both worked their asses off but there really should have been at least one more person scheduled.

William C.
Grado:

El cliente no dejó un comentario.

Victor P.
Grado:

Every thing was great! Friendly folks make this location my favorite! Thank you Edgar and Manny! You guys are the best!

Erica T.
Grado:

Customer service was excellent

Lauren P.
Grado:

El cliente no dejó un comentario.

Ariel N.
Grado:

El cliente no dejó un comentario.

Steve F.
Grado:

I was given a van with a quarter tank of gas, no one showed me where the van was, and then no one was there when I returned the van at around 11:30am. I returned the van with a quarter tank of gas and was charged an exorbitant amount of money for a refuel, effectively doubling the rental cost. I would like to speak to someone about removing the refueling costs.

MICHAEL H.
Grado:

El cliente no dejó un comentario.

Tammy E.
Grado:

El cliente no dejó un comentario.

Meaghan K.
Grado:

El cliente no dejó un comentario.

Arthur G.
Grado:

Very good experince overall.

Rosaland G.
Grado:

The service & experience was super excellent

Madeleine F.
Grado:

El cliente no dejó un comentario.

Steven S.
Grado:

El cliente no dejó un comentario.

Timothy W.
Grado:

El cliente no dejó un comentario.

Yoav H.
Grado:

When dropping the equipment off, it would be nice to receive some sort of "proof"/receipt rather than "you are all set".

Chloe K.
Grado:

I was told that the tank was full. Once I got in the truck and was about 10 minutes down the road, I looked and realized it was only a quarter tank. I did not have time to return to remedy this. So I had to call and have them make a note in my record that this was indeed the case. I also took a photograph for evidence. This caused a bit of stress to me, not knowing whether or not the reality would be honored upon my arrival in Portland.

Vahid N.
Grado:

El cliente no dejó un comentario.

Maria E.
Grado:

I was billed for extra miles and if I didn't check it myself I would have been billed $33 I did not have!

alex P.
Grado:

Rescind the non-nicotine policy. It is unconscionable to take away employee freedom, regardless of the health outcomes.

Andrew H.
Grado:

A more thorough clean in the cab would be nice. Steering wheel was sticky and dirt/dust in center console.

Luc D.
Grado:

Not only would I not reccommend this location (nor mobile check-in); I'm so dissatisfied with my experience that I'm compelled to go out of my way to tell people NOT to use it. The truck was dirty, you didn't have the mattress bag that I purchased and you CHARGED me for. Then I got charged at the end location for adding extra miles to my trip because I had not anticipated having to stop at Target (30 minute detour in each direction) to buy a mattress bag for 4x the price that you sell them for.

Nathaniel M.
Grado:

El cliente no dejó un comentario.

Giselle S.
Grado:

Staff was super helpful and I would definitely recommend this place to anyone!

Gary S.
Grado:

El cliente no dejó un comentario.

Michael G.
Grado:

El cliente no dejó un comentario.

Jennifer Q.
Grado:

The customer service workers were ABOVE AND BEYOND friendly and helpful . One woman , I don’t remeber her name but she helped us tremendously and was SO nice . Such a pleasant experience on an extremely stressful day of moving . Would HIGHLY recommend. Everyone was very nice , but she was exceptional . Please look into that and give her a RAISE !

GERARD R.
Grado:

El cliente no dejó un comentario.

Rodrigo L.
Grado:

El cliente no dejó un comentario.

Victor P.
Grado:

Everything was perfect. Thanks Juan!

Dylan D.
Grado:

Dropped off around 7(closing time) and the employee was so rude. I didn’t know where to park the truck and he did not help whatsoever even though I was just walking around in the pouring rain attempting to figure it out.

Andrew B.
Grado:

El cliente no dejó un comentario.

Peter V.
Grado:

The manager was very professional. We felt comfortable with the equipment and procedures. Very well done.

Christina M.
Grado:

El cliente no dejó un comentario.

Jean C.
Grado:

great customer service

HANNAH R. | Overall Experience |
Grado:

As promised!

Laurent V.
Grado:

El cliente no dejó un comentario.

Daniel L.
Grado:

Nothing. The guys were excellent

William P.
Grado:

Manuel and his team were professional and kind. Highly recommend.

Yam G.
Grado:

El cliente no dejó un comentario.

Drew R.
Grado:

Both guys working the day I reserved my van were so awesome and kind and helpful. Many thanks for making a stressful day much easier on me. I really appreciate it.

Grady D.
Grado:

El cliente no dejó un comentario.

John S.
Grado:

Excellent

Julieta B.
Grado:

Clean cars

Mohsen K.
Grado:

El cliente no dejó un comentario.

Kate R.
Grado:

El cliente no dejó un comentario.

liz C.
Grado:

El cliente no dejó un comentario.

Andrew B.
Grado:

El cliente no dejó un comentario.

ALICIA B.
Grado:

I requested to have both moving blankets & a dolly. When I got to the location, I told the attendant that I did not need the dolly, but still needed the moving blankets. He adjusted my bill, reflecting that he understood what I was requesting. When I got to the location, to load the furniture, I noticed that there were BO moving blankets. I managed alright without them, but was disappointed. When I got back to the U-Haul location, I certainly let the next attendant know what had happened. He adjusted my bill accordingly.

Jerry V. | Overall Experience |
Grado:

Excellent

Ernesto F.
Grado:

El cliente no dejó un comentario.

Jaydeep B.
Grado:

El cliente no dejó un comentario.

Derrick G.
Grado:

El cliente no dejó un comentario.

Jerry V. | First Impressions |
Grado:

Everyone there were wonderful and very friendly.

Paul N.
Grado:

Nice employees but need a new computer system.

Christopher B.
Grado:

El cliente no dejó un comentario.

Matthew P.
Grado:

We scheduled our truck pick-up for 8am. I called a week prior to confirm they were open at or before 8, since it was New Year’s Day and it was a holiday. A customer service representative said they were open regular hours and I shouldn’t have an issue picking up at 8am. When we arrived there was a sign on the door that said they will be opening at 9am. The truck we received was missing a mirror and only had 1/4 tank of gas.

Daniel D.
Grado:

El cliente no dejó un comentario.

Zuleima G.
Grado:

Indicate the key drop-off box clearly. They told me it should be orange, not the case.

Paul H.
Grado:

One more time, Manny's crew was great! Friendly and efficient, as always!

Marie Claire M.
Grado:

El cliente no dejó un comentario.

Stephen M.
Grado:

El cliente no dejó un comentario.

Shannon M.
Grado:

The sales rep was great, super helpful and friendly. I wish I remembered his name but he was great!!

carol W.
Grado:

El cliente no dejó un comentario.

alan D.
Grado:

El cliente no dejó un comentario.

Eric N.
Grado:

El cliente no dejó un comentario.

Zakaria E.
Grado:

El cliente no dejó un comentario.

Rana R.
Grado:

very polite and helpful staff and was so easy to return the 15 foot truck here

PETER R.
Grado:

Customer service rep was fast, kind, and attentive

Cameron P.
Grado:

El cliente no dejó un comentario.

Stephen M.
Grado:

Every time I deal with this location i am helped by friendly, helpful and knowledgable associates. My experience was as always fast, easy and stress free. Every employee i have ever dealt with has been fantastic, and this location is highly recommended.

Alfredo A.
Grado:

El cliente no dejó un comentario.

Scott F.
Grado:

The man that checked me in was extremely rude and confrontational. When I checked in it was pouring rain and cold. I was waiting behind a couple when the Uhaul employee approached us and asked what size truck we were renting. I told the man that I was renting a 14' truck. He abruptly told me that "they don't have 14' trucks, only 15' trucks". I replied, "ok then it must be a 15' truck then." He proceeds to give me a hard time "are you sure this is the truck you want". I asked if he could just look up my reservation on the computer? He replied, "I can, but don't you think you should know what you're renting?" Again this exchange took place outside, in front of other customers. In the future, I'll think twice before renting from Uhaul again

Daniel N.
Grado:

The Linwood St. U-Hall is the best in town. The entire staff are some of the nicest and humorous group of people you can find. Being nice and humorous goes a long way when you're in the midst of a large move and probably not in the best of moods.

Marcelo S.
Grado:

El cliente no dejó un comentario.

Erik W.
Grado:

Location will not call me back. I returned a trailer on time and they charged me for two extra days. I can only reach the corporate office by phone and they have left multiple, unreturned messages with the local branch.

Ryan O.
Grado:

There is honestly nothing I can think of to improve. I love this location and I originally had my reservation at another location but after reading the reviews I realized I was saving a few bucks but missing the larger picture. I switched my reservation to this location and super happy I did. I'm super impressed with the improvements UHaul has made over the last couple of years.

Madhava H.
Grado:

There was a leak in the truck that was dripping at the back of the truck. I also purchased a lock from them and asked if it would work to lock the truck. They said it would. When I arrived at my destination I tried to lock up the truck but the lock didn’t fit. It was late at night and raining so I had to unload all my stuff in the rain late at night to avoid the leak from ruining my stuff and/or someone stealing it because lock didn’t fit. Overall a terrible experience. I’ve used uhaul in the past with no problems but this one was a nightmare.

Roderic S.
Grado:

El cliente no dejó un comentario.

Johnathan G.
Grado:

The gentleman that assisted me Edgar Lopez was amazing. Working alone on a Sunday at the beginning of the month is not fair to him. Needless to say he provided exceptional customer service. Was detailed not only with me but the customers ahead of me. No do think it is unfair he was the only person there and due to that I got the truck late about 30 mins due to lack of personnel.

John G.
Grado:

The people are nice , the place is fine but I thoughts are. The truck had a quarter of tank instead of full. The seats were stained with paint. I checked the outside no dents. I just didn't want anyone to think any of that was on my rental , but I didn't check the paperwork for notes to be honest. Tu .

Albert D.
Grado:

Due to an un-forscene circumstance, the Malden office hadn't contacted the Somerville office properly and there wasn't a 15' truck available for me, but the gentlemen there flew into action, and took it into their own hands and gave me a different truck that still suited my needs promptly and professionally, and made it a very easy transition. Thank you all, there in Somerville for the Royal Treatment!! Al D

Kavon K.
Grado:

You did excellent, thank you!!

Joowon C. | Overall Experience |
Grado:

I had to wait for about 1 hour in the morning to meet the staff. But the staff was very friendly.

CARMELO A. | Overall Experience |
Grado:

@@@

William S. | Overall Experience |
Grado:

Good facility. Only complaint: sometimes difficult to find parking.

adam b. | First Impressions |
Grado:

Staff was very professional and time friendly! I forgot the ladies name who helped but I would have offered her a job if I had a business card on me at the time. 10/10

paul w. | Overall Experience |
Grado:

Best Uhaul in Boston area!!

boris y. | Overall Experience |
Grado:

Though our unit was free w/truck rental, there was no word about rolling stair access, an unpleasant surprise. Also, the facility has stairs so you can't roll the dolly from truck to unit.

Melissa A. | First Impressions |
Grado:

What makes this facility excellent is the staff, who go above and beyond. The operations are excellent. The facility itself needs updates and refreshing & does not inspire confidence.

boris y. | First Impressions |
Grado:

When I originally made the reservation, there was no indication that there was stair access only, which made the whole storage process more complex. Plus, there was no elevator AND extra stairs.

Benjamin B. | First Impressions |
Grado:

Andrea is the best! So kind, energetic, and above all very helpful and knowledgable.

Katherine G. | Overall Experience |
Grado:

The check-in and check-out process was confusing.

Catha C. | First Impressions |
Grado:

While Personnel at Main St. And Linwood St were both helpful, my reserved unit was given to someone else. I will not recommend u-haul storage since no guaranteed reservation, which wasn’t disclosed.

tom a. | First Impressions |
Grado:

Juan who checked me in was excellent and very helpful.

Mahmoud A. | Overall Experience |
Grado:

Very impolite front desk guy - I think his name was Sumneel or sumeen or something

EMIL M. | Overall Experience |
Grado:

All of my stuff (brand new) after the storage in U-hall is very very bad stuff .Couple of them I sent to trash ! I spend 10.000$ for renting in your storage and hopefully believed that stuff will save

Petr B. | Overall Experience |
Grado:

The Staff was very helpful with my rental and storage needs.

ira g. | Overall Experience |
Grado:

Very friendly staff person who was v helpful on phone!

Mohamed Z. | Reservación |
Grado:

Very good customer service and very clean site hard working people thanks guys keep good work.

Daniel L. | Reservación |
Grado:

My experience was average.

Rebecca N. | Overall Experience |
Grado:

Even early in the morning and during the insane September student rush, the overworked staff were warm, prompt and professional. It was really impressive.

Sophia D. | Reservación |
Grado:

Good customer service

Roseline F. | Overall Experience |
Grado:

poor customer service!

Eleanor L. | Overall Experience |
Grado:

Uhaul did a great job moving family from Ohio to MA. Thank You

Hassan L. | Overall Experience |
Grado:

Uhaul in Boston is always ridiculously disorganized. You have to press and press the staff to get anything done and even then it's a struggle

Megan M. | Overall Experience |
Grado:

Also, J & R Movers were incredible.Really nice, really efficient, great to work with.

SUSAN C. | Reservación |
Grado:

I cancelled by storage unit before ever using it so I don't have any rating. I selected Excellent because I have no evidence of anything negative.

Henri Louis G. | Reservación |
Grado:

We received great service and help during our move in to the storage unit.

Madeleine G. | Reservación |
Grado:

After driving 9 hrs, I got there and the unit I’d reserved was unavailable, despite the fact that I’d confirmed it the day before. Uhaul’s software shouldn’t let you reserve a unit that’s not open!

CHRISTINE D. | Overall Experience |
Grado:

The staff is exceptional and so is the facility, EXCEPT that the back of my rental unit was brick and leaked. 2 courses of boxes damaged by water, damp interiors and black mold. Fails with leak!

Jonathon B. | Overall Experience |
Grado:

Manuel was so awesome! Everyone else too.

Caroline A. | Reservación |
Grado:

They allow you to make a reservation online when they actually have no storage units available and don’t tell you until you show up and wait in line for 2 hours

Shalev N. | Overall Experience |
Grado:

Great staff. Great place.

Abraham L. | Reservación |
Grado:

Reservation was not available and customer service lied to me, claiming that never once in seven years had they ever had someone reserve a storage unit at their location that wound up unavailable.

Devin B. | Reservación |
Grado:

I was called to tell me that there was no room available and that this reservation was cancelled. I found a good alternative at different Uhaul, but hope this somerville reservation was cancelled.

Amanda P. | Reservación |
Grado:

I reserved a storage unit at the Linwood location three weeks before my move. After driving 9 hours, and arriving just in time to unpack, I was told that there were no units available.

Evan C. | Overall Experience |
Grado:

Great experience, seamless pickup and the team was very helpful.

William R. | Reservación |
Grado:

great product, and great service. Can't beat that!

Mitchell T. | Reservación |
Grado:

Nothing the associates did was bad, but o reserved a storage unit a month in advance but there was none available when I arrived. Absolutely unacceptable.

Gabrielle M. | Reservación |
Grado:

I was told there were not storage units available of the size I had reserved one month prior. However the employee was able to get me into a smaller unit at the same location.

Michael C. | Reservación |
Grado:

Person was amazingly accommodating and found the perfect storage solution for us.

JASON K. | Overall Experience |
Grado:

Everyone that helped get my Ubox setup and ready for me to take out was great.

No reviews have been submitted for this location.

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