I don't live in the Somerville area I'm in Dorchester but their rates were the lowest so I travel to Somerville to pick up the truck the employees were very respectful and helpful and I will use this location again. GraciasMelody C.
Customer Reviews for U-Haul Moving & Storage of Somerville
Somerville, MA 02143
(Next to Herb Chambers Mercedes)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Alexander S.
I really appreciate everything. I think the customer service is awesome but, the trucks are too old, I was almost involved in an accidental situation.Alexandre S.
Outstanding customer service!Jack H.
Worse rental experience I have ever had. I made a reservation for a 20ft truck to be picked up in Brighton. All that was available was a 15ft in Somerville. So instead of walking to a location in my neighborhood I had to spend $30 on an Uber it took an hour and half of my time. The teller at the Somerville location was very helpful and professional. My issues are with the booking / management not the people at the location.Richard S.
The line to get my vehicle was really long. My appointment was for 9am, but because there was 12-15 people in line when I showed up, ai did not get my vehicle until after 10am. You could hire more people or you could automate this checkout process so that people can get their cars more quickly. Perhaps have a line for people that filled out everything online, then it should be a quick 1-2 min check-in before ai get my car.Peter L.
Juan was great to deal with.Vincent S.
Maybe have more than one person working the desk while 3 other dudes are sitting around outside doing nothing when there's a line out the doorCOLIN M.
El cliente no dejó un comentario.Shubham K.
El cliente no dejó un comentario.Heidi O.
Have separate check-outs for those only buying packing materials.PAUL S.
El cliente no dejó un comentario.LEAH G.
El cliente no dejó un comentario.NATANAEL L.
El cliente no dejó un comentario.Orkun D.
Juan was courteous, helpful and knowledgeable. He took care of all our needs.Gail H.
Edgar was absolutely incredible. He went above and beyond finding everything we needed for our move. He was efficient and took lots of time answering all of our questions about the truck. He was upbeat, warm, kind, and funny. He made our day so much brighter! I would recommend this location to anyone because of Edgar.Chatham A.
Was told receipt would be mailed to me right after rental (I rented van for ONE HOUR and put 10 miles on it). Got receipt next day for TWO days of rental and 1 hour. Tried calling Somerville for 2 days and could not get thru. Responded to email on receipt and no response. Finally 3 days later got thru to someone at Somerville, who was nice and "fixed" it. However, revised receipt is still wrong. Now only over paying by around $4-5 so done with this. Also, the van reeked of smoke when I got it. Otherwise, people were very nice during initial rental process, which went smoothly.Emory P.
El cliente no dejó un comentario.Jeremy S.
The two guys at this location are terrific. Always helpful and friendly. They go out of their way to provide good customer service.Katherine K.
They need to have work dedicated devices that are fast and work well. These guys try so hard but they struggle with checking folks in for their equipment. My guy took uploaded my ID with his personal phone to the app.Binh H.
El cliente no dejó un comentario.INDERPREET S.
El cliente no dejó un comentario.Sara Z.
Everything was great. The staff were all polite and very helpful. It's a busy location. The only reason I gave it a 4 instead of a 5 is that it's not close to a subway stop. But they were kind and let me park my car onsite which was a huge help! ¡Gracias!Monet U.
Great service - quick return and helpful efficient staffPETER E.
Don't allow them to book a cargo van and then "upgrade" them to a truck. Your "free" upgrade cost me + $100 dollars and added 3+ hours to my travel timeKelly G.
El cliente no dejó un comentario.Christopher T.
El cliente no dejó un comentario.Todd W. | First Impressions
El cliente no dejó un comentario.rich C.
The girl who booked me and check out truck was very very good. Smooth transactionEDWARD M.
El cliente no dejó un comentario.Sergey G.
El cliente no dejó un comentario.Zita T.
The staff here are amazing. Super friendly and helpful, they made the process stress free and fast. I will absolutely use this location again due to thier amazing customer serviceVeleena O.
El cliente no dejó un comentario.Thomas B.
Very friendly and helpful! Would use this location again.Timothy C.
El cliente no dejó un comentario.JONATHAN C.
Make sure that the trash is picked up in the cabDiane R.
Absolutely amazing experience from the staff at the location where I filled the U-Box in Oakland to the staff in Somerville and the delivery driver who delivered and picked up my pod. You all have a truly incredible team that made my move so much less stressful.Rachel R.
I only rent the van and bought the insurance once but you charged me twice. And it took me a lot of time to argue with your costumer service.Kehang Z.
rented truck paid for everything ahead of time and had to wait a hour to get to counter reps were great but not a great experience to wait this long as i had everything doneDOUGLAS F.
Well - my drop off location in Brighton turned me away so I had to drive a half hour away in city traffic to this completely different location. Then I had to Uber back home. Kind of unacceptable in my book...Neil F.
El cliente no dejó un comentario.Marin S.
El cliente no dejó un comentario.Hollis D.
Service was superb from your staff.GEORGE K.
El cliente no dejó un comentario.John M.
Manuel was very nice, professional, and I didn't have to wait at all. Excellent service. I'll definitely recommend this facilityPaula R.
El cliente no dejó un comentario.John J.
Ivan and Manny are great!victor P.
This location was good but dealing with customer service at U-Haul online was a challenge. Wait times were 50 minutes+ and the service on the phone that allows you to hold your place in line and be called back did not work for me. I was also charged $51 in gas fees despite only driving 9.1 miles which I am currently fighting because that is not fair.Peter A.
El cliente no dejó un comentario.Kayla C.
El cliente no dejó un comentario.Phyllis E.
Absolutely terrible service. Facility did not have my truck nor my ubox available. Had to drive extended distance and miss my flight because of the delay. Extremely disappointed at how unfriendly the staff was when trying to figure out how to correct the error. Completely wasted my money and timing trying to work with uHaul, will not recommend to a friend.Dylan L.
El cliente no dejó un comentario.Elizabeth C.
El cliente no dejó un comentario.Omar A.
El cliente no dejó un comentario.John B.
El cliente no dejó un comentario.Idalia F.
El cliente no dejó un comentario.Jeff B.
El cliente no dejó un comentario.Jessica M.
El cliente no dejó un comentario.Tara S.
Muy felizOrlando R.
These folks are the best always professional and helpfulMARIO T.
I was charged for furniture pads, but not given them in the store and they weren't in the truck either.Katharine C.
Manny was amazing! He made sure that we were satisfied with our moving equipment. He was truly accommodating when there were unexpected things that occurred. I highly recommend patronizing this UHaul location over others.Helen T.
Ordered for pick up at 7am using my phone. Went to pick up and they did not leave any keys and I couldn't pick up my truck until 9am. Do not recommendMehdi K.
The 15' Truck I originally booked would not turn on, the key wouldn't even turn, and was in terrible shape. I had to get a 10' truck instead and this added a significant wait time. I was there for almost an hour just to pick up a truck.Daniel C.
El cliente no dejó un comentario.James H.
Fix your express checkout app so the great people running your facilities can do their jobs easierScott B.
Great staff !maureen C.
El cliente no dejó un comentario.Spencer D.
El cliente no dejó un comentario.Gail K.
El cliente no dejó un comentario.James P.
Is so niceCesar E.
Extremely friendly and helpful staff.raul E.
This location is great. I rent a van once every couple months from them and they are always good. I think the mobile app needs a ton of improvement though.Matthew V.
Friendly staff!Jake H.
Your app to drop off and pick up by ourselves is horrible had to call when we pick up and dropped off because application was not working. Not user friendly. Would not recommend to anyoneGinger V.
El cliente no dejó un comentario.Anthony C.
There was only 1 worker so I would wait in line forever. I came at 4:13 to the storage unit and there was a green lock. I went to go find someone to unlock it and by 4:40 I finally was able to get a key. Returning my van and getting a new lock took another thirty minutes of waiting. I only finally left the Uhaul at 6. Not enough workers and very disorganized.Ellen H.
Excellent customer service and what a relaxed atmosphere. No hassle and all the workers acknowledged us coming and goingBrian W.
El cliente no dejó un comentario.GARY I.
I tried to call main Uhaul phone line to change my drop-off location as I was directed by the manager at the pickup location. I was never able to get through to a person. Luckily, the location I did go to was in need of my vehicle so I was not charged for "drop off at different location." Maybe that option should be added as a clear alternative on the website.Ralph G.
The employees were extremely kind and helpful!!John B.
Excellent customer service. Thank you!Tamara D.
The staff at both the Somerville, MA and Woodlawn, MD offices were incredibly helpful. Great service from both locations.Craig H.
Good location Good service Good employeescesar C.
El cliente no dejó un comentario.Ruth C.
The team was attentive and efficient with the volume of customers in the store when I was picking up the truck. The team ensured I was fully aware of my options for add ons and I felt comfortable with my rental.Timothy N.
El cliente no dejó un comentario.Arthur G.
El cliente no dejó un comentario.Matthew G.
El cliente no dejó un comentario.SiHeng T.
El cliente no dejó un comentario.Aubrey D.
El cliente no dejó un comentario.Bibek K.
El cliente no dejó un comentario.Christopher M.
Very friendly and efficient..Sue W.
I worked with the Ivan, Manny, Juan team. They were great - polite without being condescending, friendly, professional. Got a hitch installed, rented a trailer, everything worked great. They double checked that everything worked, communicated clearly. Thanks to the IMJ team, I was able to rescue my kid's broken down motorcycle. In addition, the little things count. I had to wait in the store while the hitch was installed, since it was my only car. They got me a chair from behind the counter, so I would have to sit in the floor while I waited. Tl;Dr : happy with the serviceShannon L.
Paid for 2 mattress covers and only got one also gas was not at 3/8 so I had to pay 25 dollars in gas and only drove 13 milesFeven G.
Great! customer CerviceVilma H.
The team was incredibly nice, friendly, warm, and competent, and the van was perfect.Julie B.
Employees are great here, they even remember my first and last name from renting often!GARY I.
El cliente no dejó un comentario.Bobak S.
Friendly and competent service. Love the employees!Gerald S.
Great serviceCESAR C.
Building premises were not always say to move around with a cart, some part have stairs which make difficult to move around the stuffFranco M. | Overall Experience
Great all aroundDINO D. | First Impressions
El cliente no dejó un comentario.Wendy L. | Overall Experience
The people working self-storage facility at Someville are very friendly and helpful.Nikolaos E. | First Impressions
Front desk was exceptionalInes M. | First Impressions
Manny and Kelani were kind, personable, and really helpful. ¡Gracias!Daniel M. | First Impressions
The staff is extremely friendly agile and determined to help you with all your needs.They help with a last minute reservation and was able to move my 74 year old problem with ease they also accommodated me with a storage unit that he can easily access ty Uhaul Somerville team.AMANDA Q. | First Impressions
El cliente no dejó un comentario.Robert B. | Overall Experience
The people at this storage site were really helpful!Carol J. | Overall Experience
Amazing. Everyone was so helpful. 10/10 Experience.Luna F. | Overall Experience
Very professionalclaudio b. | Overall Experience
The staff was super helpful and supportive. 👍🏾Keila A. | First Impressions
El cliente no dejó un comentario.Carol J. | First Impressions
El cliente no dejó un comentario.Alicia T. | Overall Experience
El cliente no dejó un comentario.Mayanna S. | First Impressions
El cliente no dejó un comentario.MAAME D. | First Impressions
I was very impressed with the very professional attention I received on all details of the site you all your agents but especially Andrea which was very helpful in making the process a lot smoother for moving my daughter to Boston. I rented a storage space and a Uhaul van and was very happy with the results . Once again thanks for having Andrea on your Uhaul team at Somerville.claudio b. | First Impressions
El cliente no dejó un comentario.lauren H. | Overall Experience
The staff was very helpful and very considerate and when we came to stop storage because my mom passed they were very considerate and sympathetic offering condolences to our family thank youANGELO P. | Overall Experience
Danny was very helpful and friendly. He showed us were everything was and even parked the truck for us. He is a very valuable employee! He was awesome!!!lauren H. | First Impressions
After finally locating the office for service, I located a staff member who seemed bored throughout the process. He achieved the task of helping me find an available space--which is hard enough with UHaul--but refused to do provide any service beyond what seemed like a rotely memorized routine. When he asked, "Anything else?" I responded, "Could you please help me move this item into my unit?" He then said, "We don't do that here. We don't move things in." And left it at that. I then struggled for the next few minutes to lift my hefty suitcase into an upper-level compartment with only a spindly step ladder on wheels to assist me. It was dangerous. I could have fallen backward. My final struggle was with the lock, but I was able to find a second staff member at that time who was much friendlier and professional. It may not have been in his job description, but he took time to step away from his desk and resolve the lock issue for me. Otherwise, the whole experience felt cold and impersonal.Cher J. | First Impressions
the staff was great and friendly. but the organization and customer service overall was horrible. there were 30 people in line when i got there, and it took nearly an hour to get through, even though i had booked everything before hand. for long stretches, no one was even in the room helping customers. they were out taking care of something. i truthfully have never seen a more poorly organized customer service experience. The only thing that made up for it was the staff friendliness. i feel like you are vastly under staffed.Robert B. | First Impressions
El cliente no dejó un comentario.Thomas S. | Online Move In
Staff was very helpful !BRIAN G. | First Impressions
El cliente no dejó un comentario.JOSUA G. | Overall Experience
It was an absolute pleasure working with Manny and his team. They were professional, courteous, and exceedingly helpful.JUSTINONEIL PARKS W. | First Impressions
Our overall experience was good, but Edgar went above and beyond and made our move-in SO easy and pleasant on an otherwise stressful day. He was helpful, informative, and seemed genuinely invested in making things run as smoothly as possible. Side note, he was unexpectedly alone at the beginning of the shift on Sunday with a line of people outside, and he handled it with grace and calm. He's an absolute gem, and whatever you're paying him isn't enough. ;) Thank you, Edgar! We'll be recommending this U-Haul to anyone we can, and it's almost entirely because of your excellent customer service.Melissa B. | First Impressions
Manager was great helpful. Faculty didn't have an elevator so I had to carry all of my belongs inside upstairsisaiah l. | First Impressions
Our unit was highly trafficked by mice. We had some belongings destroyed by mice and were reimbursed by Uhaul. The rest of our stuff survived unscathed but there was poop all over-needed a lot of surface cleaning. The staff was exceedingly helpful, friendly and easy to work with.PATRICK S. | Overall Experience
El cliente no dejó un comentario.Julien D. | First Impressions
Thanks so much for your help! Everything was super easy and convenient, and the employee I worked with prioritized completing my transactions, making things move quickly.Maria L. | First Impressions
Excellent facility to store extra stuff. I would use it again if/when the need arises. Very helpful office staff. Definitely recommend.Anthony T. | Overall Experience
I wish the lower level units had lights.PATRICK S. | First Impressions
Put the stairs in more accessible locations. Make a better layout of the storage unit so you don't get locked into one corner with only one way outManuja D. | Overall Experience
El cliente no dejó un comentario.philip e. | Overall Experience
Hi! my name is Justino. I went in to Somerville Uhaul office yesterday after reservation online. I made the reservation to move in on Sunday 9/27/20. When I got there, I saw a girl at the office, instead of helping she asked her coworker Edgar Lopez who just walked in from outside to take over and help me because she wanted to use the restroom, Edgar was in the middle of doing something outside but came over and started helping when she popped out of the so called bathroom she claimed she went. Edgar almost finished with the contract and was telling me the amount to pay to move in when I was explaining to him that I was supposed to have one month free according to my reservation and I have a proof of it. That was when the girl jumped in saying "no that's not true because I was here last time when you came in and my boss told you you need to rent a truck one way before getting one month free. I told her that's right but this is the proof that I'm qualified for one month free according to my reservation. she didn't want to hear it. Then I pulled my phone out and trying to provide the picture evidence I have, she said:"even if you have a picture to prove it we're not going to do it". However Mr Lopez Edgar took his time and listened to me and saw the evidence I showed him then advised me to come back the next day and see his manager because he's the only person who can approve the one month free rent. I got out of the office and decided to contact the manager because I'm used to that office and I know the former manager George and the current one manny. I sent a text message to Manny and told him the story of the girl been too harsh. Manny took his time to document everything and then recommended me to JUAN BAUTISTA and asked me to go back there and see him for the contract. I went back to the office and Juan took care of the issue and resolved it and assigned me the unit that I reserved which happened to be at the upper level. I told him it's too high for me to load heavy things up there and he reassured me that if anything becomes available at the lower lever I can switch to that lower level unit. I was so happy with the excellent customer service provided by Manny the manager, Juan B. and Edgar Lopez. All a customer needs sometimes is attention and be listened to and be advised when the service he or she is requesting cannot be provided. That's what Edgar Lopez did. And Manny as a team leader proved his leadership by asking a talented team member JUAN BAUTISTA to care of the issue which he resolved with an excellent level of service which brights my day.Justino A. | First Impressions
While the staff was helpful, the design of the storage units are horrendous. Why are there overhead storage units? This defeats the convenience in paying for storage units. Nowhere on the online booking tool was o warned there were overhead units at lower cost and floor units were $40 more! Arriving at the facility with my fully loaded for check in, My hand was forced to go with the slightly bigger, floor unit. This is the type of thing that infuriates customers and further drives them away. Bad business practice.Preston V. | First Impressions
The facility was well kept, organized, and easy to maneuver. The staff and manager Manny were very nice, responsive whenever help was needed and proactive in helping us at every point. Truly appreciated 5 starKunta M. | Overall Experience
El cliente no dejó un comentario.philip e. | First Impressions
Manny was so polite and helpful, and showed us everything we need to know about the storage process. ¡Gracias!Lindsey R. | First Impressions
No elevator. Had to move so much up stairs and then go on a ladder to move it even more. Was such a stress. Dont go to this crap place. I hope I dont come back months later and my belongings are damaged by leaks or mice Michael D. | First Impressions
El cliente no dejó un comentario.Josh C. | Overall Experience
The storage assigned was located three meters above the grounds. I had to use a ladder to put my things in there. It is shameless that storage line that can be sold. The worst experience. Moving is already stressful and to come and find out that your storage is on the ceiling of a poorly managed facility makes it a nightmare. Horrible experience with u-haul storage. I had to rent another storage. I WOULD NEVER USE IT AGAIN AND I WANT MY MONEY BACK.Bettina C. | Online Move In
El cliente no dejó un comentario.Max K. | Online Move In
Great service. The only problem was that the 24-hour access card did not work. Unfortunately, the Somerville site closed before I finished unloading, and I did not receive my replacement key card. But, I'll be going back today during business hours, and the helpful staff will be able to replace it for me. Thanks, U-Haul!Molly U. | First Impressions
El cliente no dejó un comentario.Paulo M. | Overall Experience
El cliente no dejó un comentario.Molly U. | First Impressions
El cliente no dejó un comentario.Jerry V. | First Impressions
El cliente no dejó un comentario.Brian F. | Overall Experience
As promised!HANNAH R. | Overall Experience
ExcelenteJerry V. | Overall Experience
Everyone there were wonderful and very friendly.Jerry V. | First Impressions
I had to wait for about 1 hour in the morning to meet the staff. But the staff was very friendly.Joowon C. | Overall Experience
@@@CARMELO A. | Overall Experience
Good facility. Only complaint: sometimes difficult to find parking.William S. | Overall Experience
Staff was very professional and time friendly! I forgot the ladies name who helped but I would have offered her a job if I had a business card on me at the time. 10/10adam b. | First Impressions
Best Uhaul in Boston area!!paul w. | Overall Experience
Though our unit was free w/truck rental, there was no word about rolling stair access, an unpleasant surprise. Also, the facility has stairs so you can't roll the dolly from truck to unit.boris y. | Overall Experience
What makes this facility excellent is the staff, who go above and beyond. The operations are excellent. The facility itself needs updates and refreshing & does not inspire confidence.Melissa A. | First Impressions
When I originally made the reservation, there was no indication that there was stair access only, which made the whole storage process more complex. Plus, there was no elevator AND extra stairs.boris y. | First Impressions
Andrea is the best! So kind, energetic, and above all very helpful and knowledgable.Benjamin B. | First Impressions
The check-in and check-out process was confusing.Katherine G. | Overall Experience
While Personnel at Main St. And Linwood St were both helpful, my reserved unit was given to someone else. I will not recommend u-haul storage since no guaranteed reservation, which wasn't disclosed.Catha C. | First Impressions
Juan who checked me in was excellent and very helpful.tom a. | First Impressions
Very impolite front desk guy - I think his name was Sumneel or sumeen or somethingMahmoud A. | Overall Experience
All of my stuff (brand new) after the storage in U-hall is very very bad stuff .Couple of them I sent to trash ! I spend 10.000$ for renting in your storage and hopefully believed that stuff will saveEMIL M. | Overall Experience
The Staff was very helpful with my rental and storage needs.Petr B. | Overall Experience
Very friendly staff person who was v helpful on phone!ira g. | Overall Experience
Very good customer service and very clean site hard working people thanks guys keep good work.Mohamed Z. | Reservación
My experience was average.Daniel L. | Reservación
Even early in the morning and during the insane September student rush, the overworked staff were warm, prompt and professional. It was really impressive.Rebecca N. | Overall Experience
Good customer serviceSophia D. | Reservación
poor customer service!Roseline F. | Overall Experience
Uhaul did a great job moving family from Ohio to MA. GraciasEleanor L. | Overall Experience
Uhaul in Boston is always ridiculously disorganized. You have to press and press the staff to get anything done and even then it's a struggleHassan L. | Overall Experience
Also, J & R Movers were incredible.Really nice, really efficient, great to work with.Megan M. | Overall Experience
I cancelled by storage unit before ever using it so I don't have any rating. I selected Excellent because I have no evidence of anything negative.SUSAN C. | Reservación
We received great service and help during our move in to the storage unit.Henri Louis G. | Reservación
After driving 9 hrs, I got there and the unit I'd reserved was unavailable, despite the fact that I'd confirmed it the day before. Uhaul's software shouldn't let you reserve a unit that's not open!Madeleine G. | Reservación
The staff is exceptional and so is the facility, EXCEPT that the back of my rental unit was brick and leaked. 2 courses of boxes damaged by water, damp interiors and black mold. Fails with leak!CHRISTINE D. | Overall Experience
Manuel was so awesome! Everyone else too.Jonathon B. | Overall Experience
They allow you to make a reservation online when they actually have no storage units available and don’t tell you until you show up and wait in line for 2 hoursCaroline A. | Reservación
Great staff. Great place.Shalev N. | Overall Experience
Reservation was not available and customer service lied to me, claiming that never once in seven years had they ever had someone reserve a storage unit at their location that wound up unavailable.Abraham L. | Reservación
I was called to tell me that there was no room available and that this reservation was cancelled. I found a good alternative at different Uhaul, but hope this somerville reservation was cancelled.Devin B. | Reservación
I reserved a storage unit at the Linwood location three weeks before my move. After driving 9 hours, and arriving just in time to unpack, I was told that there were no units available.Amanda P. | Reservación
Great experience, seamless pickup and the team was very helpful.Evan C. | Overall Experience
great product, and great service. Can't beat that!William R. | Reservación
Nothing the associates did was bad, but o reserved a storage unit a month in advance but there was none available when I arrived. Absolutely unacceptable.Mitchell T. | Reservación
I was told there were not storage units available of the size I had reserved one month prior. However the employee was able to get me into a smaller unit at the same location.Gabrielle M. | Reservación
Person was amazingly accommodating and found the perfect storage solution for us.Michael C. | Reservación
Everyone that helped get my Ubox setup and ready for me to take out was great.JASON K. | Overall Experience
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