Customer Reviews for U-Haul Moving & Storage of Soldotna

1506 comentarios

35338 Kenai Spur Hwy No 1   Soldotna, AK 99669
(N Of Redoubt Av)

(907) 260-4009

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(907) 260-4009

35338 Kenai Spur Hwy No 1
Soldotna, AK 99669
(N Of Redoubt Av)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The service was professional and friendly and a pleasure to do business with

FRANK H. 
Rating:
5.0

Customer did not leave a comment.

Bob I.  |  Overall Experience 
Rating:
4.0

It would be helpful and appreciated to have a bathroom available in the storage facilities

angelo b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DANIEL F. 
Rating:
4.0

Customer did not leave a comment.

Rick or Sue K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUTH B. 
Rating:
5.0

Customer did not leave a comment.

MARILYN H. 
Rating:
5.0

Customer did not leave a comment.

JERRY W. 
Rating:
4.0

We were glad you had a locker available Thank you.

Carl N.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MIRANDA M. 
Rating:
5.0

?

David G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

ROY C. 
Rating:
5.0

Customer did not leave a comment.

Braden S.  |  Overall Experience 
Rating:
5.0

Really appreciate Hank Jones but he was on leave; wish him the best. Store manager went over and above to get me fixed up. Much thanks

GREGORY P. 
Rating:
5.0

Customer did not leave a comment.

Abigail S. 
Rating:
5.0

The customer service rep hooked the trailer up. Very helpful and polite. I'll rent that trailer again if I need to move it before I buy one.

LEON R. 
Rating:
4.0

check in was slow due to only one person in the office. we waited a half hour

Rick or Sue K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

Michelle B. 
Rating:
5.0

great job

HARVEY K. 
Rating:
5.0

They where honest, fast upfront and made sure everything was ok. I was very grateful to say the least

Wayne O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHERYL W. 
Rating:
5.0

After hours lock box access was harder than it needed to be! Recommend better explanation of process: i.e.... iPhone vs Droid phone "location" issues PLUS downloading APP to assist in retrieving vehicle keys.

David D. 
Rating:
4.0

Customer did not leave a comment.

reno G. 
Rating:
5.0

Dave was great, can,t imporove

MARK H. 
Rating:
5.0

I see no improvement needs. Your staff and equipment are top notch. I will always recommend you for any of your services. Thanks for being so great.

VIRGINIA R. 
Rating:
5.0

Customer did not leave a comment.

Wade L. 
Rating:
5.0

Customer service was amazing! They really helped me figure out what was best for my storage needs and helped me get multiple trucks throughout to haul!

JASMIN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David A H. 
Rating:
5.0

This location was great, I reserved a truck back in March and somehow U-Haul canceled my reservation without notifying me. The guy at this location helped me out best he could but it still sucked that I did not have a pickup truck like I reserved

DENNIS RYAN R. 
Rating:
4.0

We have set up a reoccurring payment plan until we vacate the unit. Thank you

Carl N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CARL N. 
Rating:
4.0

The guy that rented me the truck is awesome. Always friendly and professional. Too bad I don't know his name; Handlebar Mustache Man.

ROBERT W. 
Rating:
4.0

Customer did not leave a comment.

CLIVE B. 
Rating:
5.0

Very professional, fast and courteous. Store Hours allowed me to return the same day, very nice.

DAN E. 
Rating:
5.0

Great service and the employees are friendly

ROBBIE Q. 
Rating:
5.0

Nothing your staff has always treated me well

micheal R. 
Rating:
5.0

Best service thank you

DONALD E. 
Rating:
5.0

Customer did not leave a comment.

CHARLES H. 
Rating:
5.0

Wonderful service Price of job came in lower than expected. Very honest! Thanks for everything.

Randy Z. 
Rating:
5.0

Customer did not leave a comment.

PAUL K. 
Rating:
5.0

Customer did not leave a comment.

RICHARD E. 
Rating:
5.0

Customer did not leave a comment.

DARCY R. 
Rating:
4.0

The employees work hard and try to help everyone but they are constantly understaffed.

MARILYN D. 
Rating:
5.0

The mileage charges really bump up the $19.95 daily rate!!

LISA B. 
Rating:
5.0

The only thing I don't like is that my calls often end up at a national call center. I would love to speak with a local person when I call. All other services are excellent!

PAUL K. 
Rating:
5.0

Customer did not leave a comment.

ROY C. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER B. 
Rating:
5.0

Customer did not leave a comment.

Melissa D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

GREGORY H. 
Rating:
5.0

Great service every time.

MITCHELL L. 
Rating:
2.0

Same as above

PAUL J. 
Rating:
4.0

Customer did not leave a comment.

ELMER O. 
Rating:
5.0

For as busy as this place is, Kyle did an excellent job in accommodating the needs of everyone in a fast and efficient manner

Cora B. 
Rating:
5.0

Easy to pick up, easy to use and easy to return. No problems!

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

KEVIN N. 
Rating:
5.0

The guy who hooked up my trailer in the morning was great. He tested all connections and found a turn signal wasn't working. He first checked the trailer wires, then fuses in my truck. Left turn signal fuse was blown in my truck and replaced it for free! Wow!! These guys are awesome and definitely recommend them.

DONALD I. 
Rating:
4.0

I will recommend Soldotna but NOT KENAI

Tonya L. 
Rating:
5.0

Customer did not leave a comment.

GARY H. 
Rating:
5.0

Customer did not leave a comment.

KAREN L. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

PACIFIC ALASKA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONALD R. 
Rating:
5.0

The manager of the store was very friendly and made check in a snap The owner was there too and “had his sleeves rolled up” helping a customer

James W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Nice service. Friendly personal.

LAWRENCE B. 
Rating:
5.0

Customer did not leave a comment.

KEVIN W. 
Rating:
5.0

The man that worked the Sunday i went in and rented the trailer was awesome above and beyond!!!

JENI F. 
Rating:
5.0

Nothing

JESSE T. 
Rating:
5.0

Customer did not leave a comment.

DENNIS T. 
Rating:
5.0

Customer did not leave a comment.

Angela D.  |  Online Move In 
Rating:
5.0

Nothing, everything was great!

STEPHANIE M. 
Rating:
5.0

Kyle and Dave were professional and courteous.

JOHN M. 
Rating:
4.0

great service as far as rentals go. streamlined process, had the equipment i needed, even hooked the trailer to my vehicle for me! only thing i was dissatisfied with was attitude of employee. i think my cashier was kyle? he was knowledgeable and efficient, but he literally threw my ID back at me. i dont think his intention was to be rude, but it came across as such.

J B. 
Rating:
5.0

We have several locations in our town but this guy in Soldotna went above and beyond to help!

Sheri R. 
Rating:
5.0

Everything was peachy. So much better than the Kenai uhaul. Everyone was nice and wonderful to work with in Soldotna

BERNICE J. 
Rating:
5.0

Install cruise control. 😏

FRANK G. 
Rating:
5.0

Customer did not leave a comment.

Kayla M. 
Rating:
5.0

Customer did not leave a comment.

Ryan C. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN J. 
Rating:
5.0

Kyle..Hank...Dave....Always a pleasure to work with

ROBERT F. 
Rating:
5.0

Awesome experience. Very nice, helpful staff. I highly recommend this location

Eric A. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS P. 
Rating:
5.0

No fault of local rep. U-haul needs to hire more people to answer the phone.

MARK P. 
Rating:
5.0

Excellent

DENNIS N. 
Rating:
5.0

Customer did not leave a comment.

fred R. 
Rating:
5.0

Customer did not leave a comment.

KATHRINE C. 
Rating:
5.0

Everything is always good, but I believe it would help some to know that a "hold charge" is on your credit card until u haul is returned "which we totally understand", but after service was complete the "final bill was subtracted from account as well as the "hold fee" which was return withn 3 business days for us, but we were caught off guard. Ultimately though our needs are always met & we always get excellent service & excellent vehicles. Thanks U-Haul

ROMAN B. 
Rating:
5.0

Customer did not leave a comment.

Jesse S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

NADIA R. 
Rating:
5.0

Very positive experience. Worked well for me.

PAUL K. 
Rating:
5.0

Rear step/bumper was extremely slippery. It needs anti slip material on bumper.

GEORGE B. 
Rating:
5.0

Great service

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Douglas W. 
Rating:
5.0

Customer did not leave a comment.

Kathleen W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS W. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS W. 
Rating:
4.0

Customer did not leave a comment.

IAN M. 
Rating:
5.0

The gentleman that helped me with the trailer was exceptionally friendly and helpful. I don't do a lot of reviews, but his excellent service deserves recognition. Thank you!!!

RICHARD D. 
Rating:
5.0

Continue to provide quality equipment, responsive service and fair prices, We really appreciate having U-Haul in the community.

GARY K. 
Rating:
5.0

Customer did not leave a comment.

GORDON D.  |  Overall Experience 
Rating:
5.0

Excellent customer service . Everyone is fantastic

LORI P. 
Rating:
5.0

Customer did not leave a comment.

Michelle K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOANN M. 
Rating:
5.0

Give them a spare tire

Robert S. 
Rating:
4.0

We have been waiting to buy a new home. Are items have been in there since may. We feel confident that are items are safe an cared for. I look forward to moving see stuffbiut into a home. But till then were happy there safe sn cared for inside soldotna uhaul. We have used it before in the past. The manager is a good person an helpful so is his staff.

Vernon K.  |  Online Move In 
Rating:
4.0

Staff at the Soldotna U-Haul location were extremely helpful. The facility felt secure at all times and our belongings were even left unsupervised often as we hauled our belongings from the rental truck to our storage unit. There are also several carts you can use in the building to haul your belongings into your unit. The only reason I am giving this 4 stars instead of 5 stars is when we moved out, we let one of the gentleman know we were leaving and asked if he'd be able to close out our account. He said yes and we were still charged for units we were not using. It was an easy fix though because we called and they were able to reverse the charges right away and get us officially closed out. Otherwise, Soldotna's storage unit services exceeded my expectations.

Sarah B.  |  Overall Experience 
Rating:
5.0

He really makes you feel like you are his only customer. Much appreciated!

ROBYN N L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACOB M. 
Rating:
5.0

Customer did not leave a comment.

Alice A. 
Rating:
5.0

The gentleman that helped me was outstanding and very accommodating. This was a last minute (emergency) haul and his professionalism and help relieved a very stressful situation. Great job and thank you!

TERRY H. 
Rating:
5.0

Customer did not leave a comment.

Therin C. 
Rating:
5.0

Customer did not leave a comment.

Ryan f.  |  Overall Experience 
Rating:
5.0

The best storage ever ... great prices and very understanding.

CHEYENNE D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ciaran O. 
Rating:
5.0

Customer did not leave a comment.

Beverly B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Charles D. 
Rating:
5.0

Customer did not leave a comment.

Melissa K. 
Rating:
5.0

Customer did not leave a comment.

gordon N. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

JANE B. 
Rating:
5.0

The staff were extremely attentive and helpful. At the end of the long road, they got us on our way quickly and kindly.

Steven H. 
Rating:
5.0

Thank you Kyle, Frank, and I do not know the other gentlemen's name. You have a wonderful team. It was truly appreciated!

LAURIE S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amanda S.  |  Overall Experience 
Rating:
5.0

The attendant, Hank, was extremely helpful, courteous and knowledgeable. Good employee.

Bruce R.  |  First Impressions 
Rating:
5.0

Kyle went above and beyond to assist me with my rental needs, highly recommended!!!

COLTER H.  |  Overall Experience 
Rating:
4.0

cordless phones

HARVEY K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Domingo S.  |  Online Move In 
Rating:
5.0

The young man was so helpful and courteous. Uhaul is always professional.

Floretta M.  |  First Impressions 
Rating:
3.0

Dont sell u-haul locks at your store if your not allowed to use them on your storage lockers. So they told me that I had to buy 2 round locks if I want to rent the storage there. I was FORCED TO BUY

Monica S.  |  First Impressions 
Rating:
5.0

Sales guy was very fast and efficient. Thank you

Cindy S.  |  First Impressions 
Rating:
5.0

Staff was very friendly and helpful.

Kelly W.  |  Reservation 
No reviews have been submitted for this location.

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