nice staff thanks
MAXIM GCustomer Reviews for U-Haul Moving & Storage of Soldotna
Testimonials From Recent Customers
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This van rental was great but only needed it because my rental was gone along with all other 1 way vehicles. Gentleman was very helpful but it felt like the Seinfeld episode about they can make a reservation but don't know how to keep a reservation. Disappointed in U-Haul itself.
COREY BI originally rented a 10 foot van, but got a 26 footer instead. It worked, but was way toooooo large for my purposes,
GARY MThe location in Kenai tried to charge me 4 times as much for the exact same rental. Not a fan of that location.
MARK SWhen I book a 6x12 and I am only given the option of a 5x8 it is frustrating. When the clerk refused to abide by company policy and provide the $50 discount for my trailer not being available in Seward AK as planned. It was a 4+ hour round trip to get the trailer so the U-Haul company either lies on their website or the staff does not know the company policy. Although the guy I spoke with told me that they did not give the discount and that if I did not want the trailer they could put it up for auction.
JEFFREY PAfter reaching my destination in Mt Shasta California. I was told that the lot i was scheduled to return it was full and that i would need to drive 150mile in the opposite direction to return it. I was told i would receive a part refund for my troubles. After returning it i received no refund. I have called and talked to multiple different costumer service, still no refund. This is very disappointing.
KOLE MFast and great service
MATHEW PSoldotna location is great.
LEON SProfessional and friendly!
Damond B | First ImpressionsGreat service!!
SAGE LVery helpful staff easy pick up and drop off.
DEBORAH MNothing- Soldotna crew was outstanding! Hank jones & Dave excellent to work with.
KEVIN KPlease cancel my auto pay if it has not already been don. Gracias
Todd O | Overall ExperienceThe staff in Soldotna were very helpful.
Don R¡Gracias!
STEFANIE L | First ImpressionsThe vehicle the storage the boxes supplies U-Haul app and all the people were GREAT! ¡Gracias!
Michael MThey were Awesome. Thank y’all for hooking me up.
Jeffery SThank you for all of your help.
MICHAEL M | First ImpressionsCompletely fulfilled our needs and expectations
donna j | Overall ExperienceThe mobile check in doesn't work well. The location is wrong. Keeps saying were too far from location when we're right there. These guys jumped in & took good care when the mobile check in didn't work. It's also invasive to privacy, so we won't use it unless it improves or changes. The employees at this location quickly take care of us & cover for the bad mobile check in system. Lots of people don't want to work these days or just do the minimal to get by. EVERY time I'm at uhaul for propane, supplies or rental - they're always busy. Always hustling, running around taking care of customers. Perhaps give them a raise & a budget for more employees during busy times. U-Haul can afford it. Seriously. ;-)
Alison CSimple little thing but notice new full floor mats in the truck great addition thanks
Robert MStaff was fantastic and easy return with no questions!!!
Tammy GExcellent well prepared vehicle, easy check-in and easy check out. Thank you, Team U-Haul.:)
Bret HVintage jewelry was gone. As were electronics. Also clarinets. I was not told in advance of move out. This is not the fault of uHaul
Virgina B | Overall ExperienceAudrey was great. Definite asset to your operation.
Robert AEfficient
DAVID CNothing. I came in late Saturday evening and the person working in the yard was going home but took the time to check me in. He was really helpful.
carl KI would say the staff was not friendly helpful because everytime I walked in the door they seemed bothered to be helping me. And even more bothered when I wanted to pay with CASH!
DAVID m | Overall ExperienceWiring for the lights worked intermittently. Had to wiggle the wires at the plug on the trailer a few times but everything else was fine.
Gary ONothing. Great service.
Richard MND
mike sThe truck that the employee showed me to and got me the keys for was not the truck that showed up on the self checkout. The truck that I was in started at 7766 miles and when I put the final miles in at 7824 the checkout told me that the miles couldn't be that because it was lower than starting.
Tiffany BI think that the daily rental fee for a 15 ft Uhaul was a little on the expensive side , and seems as though when calling to extend another day, it just got pricier than I would have expected. Employees were kind and competent , so that was nice . I'd like it to be about 1/3 the cost though .
Brittany CBe able to call and talk to a person instead of a hubb
MICHAEL RStore people are very friendly, they take time for our needs and questions
Amber H | Overall ExperiencePoor telephone communication. No one to answer phones. On hold forever until I gave up.
GARY SSuper easy to work with, easy return! Would easily use again and recommend
Jim ELights would intermittently fail on trailer I rented for over minute long stretches. Made a point of telling the attendant and it was well received but my impression was it was a known issue with that trailer and it was low priority for them.
ryan bThe staff was very knowledgeable and helpful.
KRISTIN R | First ImpressionsReally appreciated them taking the extra effort to clean out the snow that had recently fallen. Great team working there.
Jason NI've been into the Soldotna location a number of times in preparation for my move. I've always had amazing customer service. Not only have all the employees been incredibly helpful, they've always been very kind and accommodating. 10/10
KATIE GJust keep doing what your doing
CHARLES GI didn't rent anything from Uhaul. Someone passed as me. Please investigate this situation
Dustin Svery helpful and easy to work with. Not often I need to rent a truck but when I do I will be using Soldotna Uhaul
aaron mND
Teya DI would recommend folks to go to any of the other two local U-Haul stores before Soldotna store. The staff is nonchalant and lazy. The trail I rented was in snow that was neither shoveled or plowed, blamed on their broken snow plow truck. Then the trailer itself was covered in snow, including the bed area. But hey I was told it would all blow out going down the road, excuse me, get a shovel and clean it out, which didn't get done. Unfortunately I needed the motorcycle trailer to haul back a motorcycle I was purchasing the next day. I shoveled out the trailer and cleaned all the snow off, none which blew out going down the road, when I got home. I also parked the trailer inside my garage to thaw it out. I did make the 3.5 hour round trip without issue, so kuddo's to the trailer serving it purpose on icy and at times rough roads. Will say the drop off and checkout of the trailer wasn't as painful, different person.
Thomas AI am a cdl liscense driver,i feel that scanning my liscense is an iinvasion of my privacy,just to use that information for your company marketing.please desist from doing so.offer manual taking down of the information,quit being lazy
glenn bWay over priced, I now pay less for a bigger storage unit at another storage place.
TAWNYA M | Overall ExperienceJust keep up with the awesome work and the staff are amazing they do the best to help any customer in need that needs equipment. Gracias
Eugene MAlmost $200 a month is outrageous. The price was raised and ended up being more than what I was supposed to have been paying. Way more.
Daisy M | Overall ExperienceGreat job and in a timely manner.
Richard TThe staff was very friendly & answered all my questions.
Beverly W | Overall Experience¡Gracias!
STEFANIE L | Overall ExperienceMore avatising have more trucks available vans pickups 10 ft box vans never enough ok
Gordon Bwith the exception of getting my license scan, which i take great Umbridge to, the people at this location were positive and very helpful. the issue with getting my license scanned, that information is not of any business to any corporation.it has made employees lazy, as far as entering information into a computer. and i feel if this information gets sold, without my permission and or i get hacked or scammed, because of said information being taken, this corporation or any other corporation should be held liable to the fullest extent of the law. .. .
glenn bVery nice people and they were very accommodating.
NANCY OEasy to rent; easy to return. Helpful and pleasant staff.
Marilyn HThey pay attention to detail.
Andreas HI appreciate all the help and support that this U-Haul location provided for me. Gracias.
MICHAEL K | Overall ExperienceI wish you were open a little later, I had to rush to get there before closing. Other than that everything was awesome.
Pax STrailer worked great for our needs and plan to use them again next time I'm hauling to Anchorage.
John RAssociates were very professional and friendly and efficient
Shannon DKeep up the good work
STEVE BHank and all staff are both kind, friendly and genuine caring people with excellent customer service! ¡Gracias!
STEFANIE L | First Impressionswas not me
Ichabod S | Overall ExperienceYou always do a great job for us
William RI appreciated having carts to move my boxes into storage the rolling door made everything so much easier
Cynthia W | Overall ExperienceLeaving because of price increases.
Michel H | Overall ExperienceVery helpful and friendly
PATRICIA H | First ImpressionsOnly one problem was not able to add the storage insurance online wound up calling the 800 number was advised I had to get insurance at the storage location
Cynthia W | Online Move InExcellent facility - thanks for being so friendly and easy to work with!
Jennifer M | Overall ExperienceExcellent !!!! All staff helpful and polite. Location was easy to get to, center if town. All facilities clean and well maintained. I was a client for about 8 years, finally found room at my house after rehoming many thing. I realized I would never need again.
jean m | Overall ExperienceEmployees were awesome and always willing to help or answer questions
tess a | Overall ExperienceThis place is easily the best uhaul experience ever. Top notch operation and very accommodating and friendly staff
ADAM B | First ImpressionsVery convenient & secure.
Kelly H | Overall ExperienceOverall not terrible but we ran into a few issues. My payment didn't go through for some reason and a day later our keycard didn't work to allow us to get in. Okay understandable. We went to the desk and paid for the month only to find out that a second lock had been placed on the unit. We went back to the desk and the attendant was assisting another customer so we asked that he remove the lock and told him we would be back soon. When we came back the lock was still there and we had to ask again for it to be removed. Seems a bit overkill for a payment that was ONE day late especially since it showed I had attempted to pay it on time. The hours also aren't the best and it's inconvenient to be limited on when you're able to access your belongings. Overall not terrible and everyone working there was helpful and friendly for the most part. We just found it unsettling that after such a short time a lock would be put on the unit without a call or notice that the payment didn't go through.
Maggie t | Overall ExperienceServicio al cliente de excelencia.
Marcia Z | Online Move InAll the staff was helpful, the facility is clean. Even the bathroom is clean. Overall good experience and would use uhaul again if needed.
TRAVIS M | Overall ExperienceThe only problem I had was every time I wanted to get in the unit I had trouble getting it unlocked every time I had to get someone from the office to help me.
Joann M | Overall ExperienceWould definely refer them snd use their services again in the near future! 👍
Carolyn W | First ImpressionsThe man who helped me everytime, I think sn asst mgr, was awesome. Friendly, professional , and sometimes he was the only one there snd really working hard.
Janet L | Overall ExperienceI was very happy with the ease of getting storage and ending it. Service was top notch I will use you haul again if I need too
James S | Overall ExperienceOther than the storage fee going up every so many month everything and everyone was great.
Monica S | Overall ExperienceI had a unit for 11 months very near office area.. Everyone of the staff was friendly and helpful. Yes I would recommend Soldotna storage units and if I need storage again it will be here. The manager is nice and so are the staff. No complaints at all. Thank you!!!
Susan G | Overall ExperienceThank you, we will be storing with you in the future.
Angelina K | Overall ExperienceIts tovbad the rates went up.
Jerri D | Overall ExperienceGREAT Location, heated Unit, friendly Staff and Secure. Thank you UHaul
Jerry B | Overall ExperienceThey were helpful and friendly. The unit was perfect for my needs and reasonable prices. I am confident that my belongings will be safe.
Elisa M | First ImpressionsTy ty 4 being here.
Debra B | First ImpressionsThe staff is polite, patient and professional.
GREGORY W | Overall ExperienceBeen a customer for 3 yrs, out grew my current unit preparing for retirement and moving to Lower 48.They have always provided top notch customer support
Paul P | First ImpressionsVeronica was great!!
Eugene R | First ImpressionsClean, well supplied and a very friendly and helpful staff. Gracias.
Dan S | Overall ExperienceThere is no need to say more
Wayne O | Overall ExperienceUhaul in Soldotna is very professional and friendly. Gracias.
RUTH B | Overall ExperienceOverhead and other man doors need to be able to be used all hours! Crazy you have to carry things so far when a man door is right there.
Austin K | First ImpressionsThe staff is friendly, knowledgeable and, most importantly, patient.
GREGORY W | First ImpressionsStaff was friendly and helpful. Servicio al cliente de excelencia.
Brenda C | First ImpressionsIt would be helpful and appreciated to have a bathroom available in the storage facilities
angelo b | First ImpressionsWe were glad you had a locker available Thank you.
Carl N | Overall Experiencecheck in was slow due to only one person in the office. we waited a half hour
Rick o | First ImpressionsThey where honest, fast upfront and made sure everything was ok. I was very grateful to say the least
Wayne O | First ImpressionsCustomer service was amazing! They really helped me figure out what was best for my storage needs and helped me get multiple trucks throughout to haul!
JASMIN M | Overall ExperienceWe have set up a reoccurring payment plan until we vacate the unit. Gracias
Carl N | First ImpressionsThe manager of the store was very friendly and made check in a snap The owner was there too and “had his sleeves rolled up” helping a customer
James W | First ImpressionsWe have been waiting to buy a new home. Are items have been in there since may. We feel confident that are items are safe an cared for. I look forward to moving see stuffbiut into a home. But till then were happy there safe sn cared for inside soldotna uhaul. We have used it before in the past. The manager is a good person an helpful so is his staff.
Vernon K | Online Move InStaff at the Soldotna U-Haul location were extremely helpful. The facility felt secure at all times and our belongings were even left unsupervised often as we hauled our belongings from the rental truck to our storage unit. There are also several carts you can use in the building to haul your belongings into your unit. The only reason I am giving this 4 stars instead of 5 stars is when we moved out, we let one of the gentleman know we were leaving and asked if he'd be able to close out our account. He said yes and we were still charged for units we were not using. It was an easy fix though because we called and they were able to reverse the charges right away and get us officially closed out. Otherwise, Soldotna's storage unit services exceeded my expectations.
Sarah B | Overall ExperienceHe really makes you feel like you are his only customer. Much appreciated!
ROBYN N | Overall ExperienceThe best storage ever ... great prices and very understanding.
CHEYENNE D | First Impressions