Customer Reviews for U-Haul Moving & Storage of Sioux Falls

8,063 comentarios

923 W 11th St   Sioux Falls, SD 57104
(East of I-29 on 12th Before Minnesota)

(605) 339-0750

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(605) 339-0750

923 W 11th St
Sioux Falls, SD 57104
(East of I-29 on 12th Before Minnesota)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Yolian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne C. 
Clasificación:
2.0

Have the truck available be clean, fully gassed and fully operational. I'm very disappointed in my experience

Brennan T. 
Clasificación:
5.0

Everything went smoothly.

galen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean K. 
Clasificación:
5.0

Fast and friendly

Brian K. 
Clasificación:
3.0

Truck was dirty. Windows very dirty and no A/C my entire trip

Thomas B. 
Clasificación:
5.0

Was very pleased with the Sioux Falls uhaul location. They were very friendly, and i very much appreciated them lending us a wire adapter for the trailer hook up.

Maison D. 
Clasificación:
3.0

I requested and paid for an Appliance dolly and never received one. Not sure why i was charged from an additional day when i returned it on the day it was due (Saturday).

Mike H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisha W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan L. 
Clasificación:
5.0

Smooth in and out!

Ray B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robin H. 
Clasificación:
3.0

Fill the gas more before giving the trucks to customers. Also maintain the trucks better. The gas was a line over 1/4 tank when I picked it up. I'm glad I only did 49 miles during my 2 day rental otherwise I would have had to make an extra fuel trip to the gas station just to keep going. The truck I rented had weather stripping around the front windshield that continiously came off when driving. The piece that came off was so large that it was flopping against the passenger side window and sounded like it would burst through the window any second. It's possible nobody reported this issue before me. Additionally, the truck I rented was leaking an oil type fluid all over my driveway and street. Each time I moved the uhaul from the street or the driveway of my house I could see spots of dark oil-like fluid. It wasn't just a couple of spots. You could see the trail of exactly where I drove it and parked it. The stains are not going to come off easily. Overall it was a good experience and the employees at this 11th street location were helpful and responsive when I had questions or to do business in general. When I called this location with questions, the worker was understanding and even offered to transfer me to the main customer service line! I like that I can call this location with questions and get a helpful response. Thanks 11th street U-Haul.

Zachary H. 
Clasificación:
3.0

Typically upon return you fill the tank. When you start with 7/8 of a tank it's like you know people ate going to fill the tank because how can you stop at 7/8? I also think there was less than 7/8 in the truck because we only drove it 29 miles total and it took 8 gallons to fill. This seems like a racket since you won't return the difference. Just start with your tanks full and stop the scam. The person who checked me out was great, the check-in process left a little to be desired. Trucks were backed up and there were no instructions on where to park the truck.

Penne D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wilhelm B. 
Clasificación:
5.0

Staff was amazing!!

Liz S. 
Clasificación:
2.0

Maybe bring down your prices, and the friendliness of your staff. Was pretty irritated with the wait time as well, thought you guys were closed, arrived and had to go through the employee door, then seen five people in line and nobody at the counter figured that staff was screwing off, took about 5 minutes until a staff member came back inside and then 5 more for the other two to come back inside. Not a great impression. Was disappointed with my experience there.

Jesse L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yolian B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Delvin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

joseph H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel R. 
Clasificación:
4.0

El cliente no dejó un comentario.

alan H. 
Clasificación:
3.0

Too busy. One young staff has not found a way to relate to the public in a positive way. Snarky and sarcastic when there was a prpblem with billing. This took me twenty minutes with national uhaul support to resolve a simple problem. Two years ago, I took this same issue to local mgr who defended his staff. I am hoping there is new management. I'll pursue advising current mgt of attitude.

Brad B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry M. 
Clasificación:
5.0

Check in was a joke. No one around and once I tracked someone down they couldn'thave cared less.

Wendell B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Avram S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lenore S. 
Clasificación:
5.0

Callan and Richard were kind and helpful. I appreciated the service and how easy it was to rent a van for a couple of hours. Very grateful for these guys!

Lilly M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Davis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lenae S. 
Clasificación:
1.0

You stole my belongings and left me with a carload of Shit from a three bedroom two living room 3bath office and more home full of Shit . Covid left us in a financial ruckus but uhaul fucked us!!!

STEVEN W. 
Clasificación:
4.0

El cliente no dejó un comentario.

LeAnna T. 
Clasificación:
3.0

How about you get more than just massive box trucks for 1 way trips so were not forced to pay $900 fucking dollars for a single day of use (forced 4 day purchase), when all I needed it for was to transport a desk and 2 suitcases. Had literally ANY OTHER company not required a actual credit card I'd never use Uhaul again. Absolute waste of money and time.

Amber D. 
Clasificación:
3.0

El cliente no dejó un comentario.

William V. 
Clasificación:
3.0

Truck was dirty. Box plus the cab windows inside and out. Was disappointed considering I drove across the country.

John B. 
Clasificación:
2.0

Would have given 5 stars, unfortunately the team there Sunday when I dropped the unit off was extremely rude and unhelpful and acted like I was bothering them, one completely ignored me. Nothing like the Saturday team who was amazing and extremely helpful, the Saturday team deserves 10 stars, and Sunday team should be negative 10 if I'm being honest.

Thomas S. 
Clasificación:
4.0

The lot/location is very crowded. Lot of stuff happening there. But, the staff and service was superb.

Trpy J. 
Clasificación:
2.0

First employee who helped me was very rude….

jordan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT V. 
Clasificación:
4.0

El cliente no dejó un comentario.

David D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy S. 
Clasificación:
5.0

The truck was kind of wet and musty in both the cab and the cargo area. The truck was also loud and made a whining sound almost the entire 2 hour trip.

STANFORD S. 
Clasificación:
3.0

The truck was great and was nice to use. Not great customer service, first-time use, and had some questions that were not answered. The parking lot was packed and signs were not clear on the entrance and exit. Maybe it was just this location was understaffed. Would still use U-haul for the equipment.

Lindsey B. 
Clasificación:
5.0

Excellent Customer Service at Check In. Very easy return. Thank you!!

Mitchell A. 
Clasificación:
5.0

the only problem I had was there wasn't a bigger pull trailer near by but it was still a great experiende. Your staff were very polite and helpful.

ronda R. 
Clasificación:
4.0

The truck leaked. They were suppose to email and contact for further investigation. I was never contacted and the truck was not up to standards .

Pam K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike F. 
Clasificación:
3.0

At the end when I dropped the trailer off I logged into my account to finalize my rental and fill out the proper return equipment documents and the website wasn't working and because the website didn't work when I dropped it off I got charged $20 service fee.

Tyler W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas W. 
Clasificación:
4.0

Truck was brought up for me to drive away but there was no easy way to get out of the lot without turning the truck around.

MICHAEL E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce B. 
Clasificación:
5.0

Your online process needs to be simpler.

Roxanne O. 
Clasificación:
5.0

Always helpful and knowledgable

Linda T. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

Great job great truck

Marty P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ethan D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shirley R. 
Clasificación:
5.0

Personnel were very helpful at time of pickup and drop off.Rental facility was clean, organized and well staffed. Process was efficient.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian K. 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

Drop off went very smooth. We pulled in, the truck was quickly inspected, and we were on our way in minutes. The building and property looked clean, the employees were professional, fast, efficient, and friendly.

Robert F. 
Clasificación:
2.0

The person helping us at the counter was very rude and in a hurry because he was supposed to be off work at the time we came into the store. He even told us at the counter that he was supposed to be leaving work by now. It made us feel like we were a huge inconvenience to him.

JADEN B. 
Clasificación:
3.0

Hello. This location is severely understaffed. The staff members you do have working are very polite and do a great job! Only one person working on a Saturday is crazy. You can afford to have at least two people working.

Robert U. 
Clasificación:
1.0

I went after hours so nobody was there. The whole return process was hard to follow. I got a storage place from them and there we no employees or signs explaining how to check in to my unit. Just absolutely appalling service and experience.

Lyndsey S. 
Clasificación:
1.0

Truck and storage unit were reserved 3/2022. Truck was rented online by another party while going thru checkout at service desk..larger unit I had reserved was taken online by another party..only smaller unit available..What happened to UHaul guarantee?? So frustrating

Jacqueline H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerome M. 
Clasificación:
5.0

Employees are good problem-solvers. Computer system is the worst of any business in Sioux Falls--very slow and cumbersome.

Marshall D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
4.0

The online booking was not efficient. I tried to get insurance and was unable to do so.

Paul C. 
Clasificación:
5.0

It would be hard to improve the service I received It was outstading

RICHARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery D. 
Clasificación:
4.0

Oil change notification was on in this truck when I picked it up FYI

Mary A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marty U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee H. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID B. 
Clasificación:
5.0

All good!

Lyle L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger G. 
Clasificación:
5.0

El cliente no dejó un comentario.

William H. 
Clasificación:
5.0

The only issue was that I was missing the furniture pads that I had paid for. I wasn't able to go back to the pick up location to get them once I got home. But, I called Customer Service and they told me to discuss this with the drop off location and ask for a refund. I did receive my credit from this location.

Kimberly I. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEY N. 
Clasificación:
1.0

We picked up our truck, was given a wrong truck at the time. Dropped off at our house, came back next day and it was gone. It was towed as it was reported past due/stolen. 3 hours later we have a new truck. Was told someone would call us about this and we have heard nothing. Alot of unneeded stress and time wasted.

Jeffrey C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNNY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cody W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
2.0

We waited for 25 mins for someone to come back to the office to unhook the trailer from our car.

Micah P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen L. 
Clasificación:
5.0

All is great!

Betty B. 
Clasificación:
5.0

More staff to reduce wait times

Jeremiah C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason B. 
Clasificación:
5.0

I made a move across the country with 4 kids by myself... It was a Very very VERY loooong drive :/ I was offered a one month storage unit free of charge and when I arrived to turn in the trailer and unload our stuff.. I found out there was only an upstairs unit available at the drop off location I had picked  ...I was totally overwhelmed at the thought of hauling everything we own up the stairs on my own and already exhausted from the long drive with wild kids 若 the lady that was helping us went out of her way to arrange a unit at a different location to accommodate and I am beyond grateful!! I almost cried the happy tears!!! Grateful, impressed, and sooo relived <3 I missed this kind of interaction that comes with living in the Midwest and it was a really great first experience with being back home. Thank you!!!

Chelsey F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob D.  |  First Impressions 
Clasificación:
2.0

I had a ton of interactions with the staff at this location and only had two good experiences. The worst was when I had previously had a late payment. There was a UHaul lock on my storage unit, which I fully understand, but it wasn't taken off even weeks after I caught up the payment. An employee came up with me, told me he would go look for the key, and left me sitting there without returning for over a half hour. I left, and when I returned a couple of weeks after that, the lock was still there despite payments being all caught up. I was so relieved to get my things out of the storage unit and never deal with this location again.

mikayla n.  |  Overall Experience 
Clasificación:
1.0

Completely unprofessional and wrong that someone pays for 30 days with no other option and moves out early, maybe due to a change in circumstance and they don't get reimbursed for any of the amount they were required to pay but didnt use. I would not recommend uhaul to anyone and will be sure to never use your storagebservices going forward.

meagan z.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Brad M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

XAVIER H.  |  First Impressions 
Clasificación:
5.0

My initial phone conversations were very helpful but when I got confirmations on everyting the size of my unit was wrong. I called 2X and when I got there it was still not correct. Your employee on site (Tyler?) was excellant to work with. He got me the unit size I wanted and worked it out so that I could drop off my rental truck at the storage site instead of across town.

Brad M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

richard s.  |  Overall Experience 
Clasificación:
4.0

Really nice manager Greg. Professional staff

angela b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary O.  |  First Impressions 
Clasificación:
2.0

Uhaul charged me for things with out talking to me just put them on my card will never use them or recommend them to anyone

tara p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cinthia A.  |  Overall Experience 
Clasificación:
5.0

very helpful with questions and service

Gary V.  |  First Impressions 
Clasificación:
3.0

Would have been nice to be able to speak to the actual location when calling. Every time I called the store number it went to a call center that could only send a message for me.

Cassie B.  |  Overall Experience 
Clasificación:
1.0

Never return calls, you call to find out information and the lady says everything is ok then you get a letter saying your storage unit has been sold I will never go threw a uhaul place again

Lisa E.  |  Overall Experience 
Clasificación:
5.0

Gracias

SANDRA L.  |  Overall Experience 
Clasificación:
5.0

The staff was great and efficient.

Kevin J B. | Reservación
Clasificación:
5.0

Helpful staff.

Quantas G. | Reservación
Clasificación:
5.0

Staff was amazing they were helpful & friendly

mikki l.  |  Overall Experience 
Clasificación:
4.0

I give your staff and storage facility an A but communication to setup delivery of Uboxes and trying to reach a person via your phone system an F. Would not recommend until that's fixed.

Marya P.  |  Overall Experience 
Clasificación:
5.0

they were very helpful

Irene P.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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