Language matters. When an employee walks up to behind the counter and says (quoting) “I can't find anything on this fucking order.†It's just inappropriate and very unprofessional. Male-not the thin one.
STEPHANIE M.Customer Reviews for U-Haul Moving & Storage of Sioux Falls
Testimonials From Recent Customers
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I was very impressed with friendliness of the lady that waited on me when when I pickup the 6 x 12 trailer on Monday May 3rd. She had me backup to the trailer and she did the rest. She answered all the questions I had and was I quickly on the road . When I returned the trailer the same lady had my receipt within 10 minutes. A young man unhook the trailer within those 10 minutes. I have never rented from U-Haul before and would definitely rent from the Sioux Falls location again. Both of your employees were so friendly and hard working. Employees like this are very valuable. Thank you again the Great service and rental.
Bradley K.Great service.
Robert G.Staff incredibly helpful and very personable. Engaged in conversation to make sure issues were acknowledged, documented and addressed.
JULIANA R.Your online truck share site is very hard to operate. 3 of us were not able to get it to work. Not a big deal dropping off but unable to pickup if site doesn't work
NEAL Z.na
KIMBERLEE D.I had to get my trailer at another location do to wiring issues. Even with this the young man handling my rental made my experience absolutely outstanding. I believe his name was Gage. He deserves a pat on the back for working hard to make the best of a bad situation.
LEROY G.Was not totally clear where I should return the trailer to, so I just dropped it where I got it. Maybe some instructions on return procedures. Great service though!
CHRISTOPHER J.Tried calling 3 times to extend my rental, on hold for nearly an hour.
Mitchel D.Only thing on the truck is that it says there is a door open when all doors closed and the dome light stays on
TENESSA C.Systems were down and put me behind almost 2 hours.
RACHEAL G.Xavier was the man in terms of getting us set up with a storage unit. Uhaul website was down and he bent over backwards to get us settled into a unit.
Angie H.My experience with the puckup and return was great. I called the day before and my conversation with Gage was not the same. I had called to inquire about my location being changed. He flippantly told me it was because customers want to see him. When I told him that was unprofessional he said he really didn't know. He then put someone else on the phone that quickly answered my question. I would let Gage have as little contact with customers as possible! My expectation in a business dealing to maintain professionalism!
Dawn D.This location initially frustrated me because they could not get my hitch in stock. However, they explained the reasoning and provided excellent customer service when I picked up the trailer.
Austin L.I can't think of anything that I would change I had a great experience the third time now .
MARK W.I didn't get the trailer I ordered. Towing a motorcycle in a standard utility trailer is a much bigger pain in the ass than the one designed for motorcycles with a wheel chuck i.e. the one I requested.
PETER K.Well done.
GREGORY B.The people at the pickup location were great, but had to wait in a line for 1 hour to pickup trailer. They need better staffing.
LESLIE S.Treat customers with some sort of respect, and clean up the parking lot so people can actually access the rental equipment. If I could I would never deal with these people again. From the half wit who acted annoyed I was there to the mess everywhere.
Wayne H.My concerns have to do with the staff customer service, They need to improved by talking to customers whenever they are going out of the store to attend to somethings else and do talk to the customer who is waiting for service or business transactions
JOE P.The windows of the truck cab were hard to see through - dirty on both outside and inside of windshield. Not a deal breaker, but hard to clean on our own with a gas station squeegee on the outside and we had nothing to clean the inside of the glass with. The person who checked us out was difficult to hear/understand. (I am 50+ with mild hearing impairment, but my husband has better hearing and said the same)
Kevin E.i had a reservation 2-3 days in advance, and they gave away my truck to someone else who had put in a reservation 2 hrs prior to me showing up to pick it up. when i mentioned it the women on the phone "kylie" argued with me saying it didn't mattered and kept saying they did me a favor by upgrading me to a bigger van. which defeated my purpose as i'm towing a motorcycle and needed to be able to see the trailer, which i also rented, and actually would of made my trip worse. even explaining that she refused to back down and was a complete jerk and had terrible customer service. and the men in the store were of no help either. the truck i ended up taking had a bad mirror that made it almost impossible to safely move into the right lane, the padlock wouldnt lock without a hammer to shut it. overall awful experience and if i move again i pray i don't need your service.
THOMAS M.The only comment I would like to make. Your under staffed at the front desk. If you can't find help management needs to fill in. I did not see any manager in the office or helping with customers.
JAMES W.Better awareness of situation or circumstances for renting tow hitches
MARK ANTHONY C.Excellent fast check in and drop off.
Thomas P.Friendly staff, clean equipment, affordable rates. Would highly recommend and will use again.
NICOLE C.While the brake lights, hazard lights and turn signals on the 6' x 12' enclosed trailer were working, the running lights on the trailer we rented were not working.
JAMES L.Previous customer left trash in the bed of the truck but overall the vehicle was clean.
BERNARD B.Wait time to check out the 3 times I was there was a little bit slow. There weren't enough people working. But over all the service was fine and the people were friendly.
JANICE K.Ok for an in town move. However, Truck was damaged and rusty. Rear door was very hard to pull down. High mileage vehicle that probably needs replacement. This is not a reflection on the staff at the location. Team member who took care of me was very knowledgeable and professional. He is the reason I will come back. Definitely not the truck.
GREGORY S.Everything was easy. From start to finish everyone was helpful and knew what they were doing.
RHONDA W.Very accomodating
ORRIN A.Although the location was clean it is very congested with trucks parked along the street and the lot is full. This in itself lends to a feeling of unorganized and overwhelmed.
douglas S.Only 1 person working the front desk at the time I arrived to pick up the trailer. 4 different customers were waiting. Would have been a smoother process had more people been available to help at the front desk.
Donald S.They were friendly and quick with getting the truck checked back in.
DEMETRIUS F.I used the on-line check in. Took me about 15 minutes to get the truck and 5 minutes to drop it off. The truck was clean and easy to operate
Jeffrey G.Drop off was fast and friendly
Roxanne E.Pay your people better and stop hiring so many millennials
KELLY M.The kid when I first came in didnt even notice I was there. I stood for 5 minutes before he noticed. Too busy on computer doing his own research. Today, when checked out, 2 people there and a line of 5 others and a phone call.
Kraig N.I reserved a 6Ã-12 trailer to pick up at Safeship in Sioux Falls. When I arrived they had one on-site. After processing my reservation I was told I could not have that trailer and I needed to go to Uhaul location on 11th St. When I arrived there they had no 6x12 trailers and I had to rent a 15ft truck for a higher price + pay for gas.
Dana C.Were suppose to have dollys and furniture pads in truck. But did refund money so that made me happy.
JENNIFER G.When I returned the trailer, the individual at the customer service counter made me feel very uncomfortable. The whole time he continued to talk politics and basing President Biden very aggressively. I did not engage, but this type of customer service is unprofessional and not acceptable. I will not be revising this location, nor will I recommend it after this.
BRADAN J.Gracias
KAY F.Will never rent from uhaul every again. The truck was not clean, truck was not maintained properly, the process was confusing, staff were not trained properly and not friendly.
AUSTIN C.Made our reservation 2 weeks in advance, but ended up going to three different locations before actually getting a trailer. Although we did change up to next bigger trailer, they said they even had more of them available. At the 3rd location, the gentleman helped us even though he was totally unaware of what was going on. It took a little over 2 hours to get on the road.
JOSEPH K.Faster service. I waited 20-30 minutes, with an advance reservation, to pick up a small trailer and appliance dolly. Staff's excuse was "sorry I got distracted".
ZACHARIA Z.could not beat the price the trailer worked out well for us thank you mrsmel269
BRIAN D.The trucks door must have been damaged before because it did not seal correctly. It made for a very loud trip down the road. There were also 2 drinks left in the truck from previous people. One tipped over on my Trip making a mess.
ADAM S.Computer was slow, took 35 minutes to get the paper work. Trailer was dirty and covered in oil. Worked good.
RODNEY K.I so wish I didn't have to use cash at this location. It's a pain but apparently they're my only option for a car dolly and last time I ended up with about 4 days of rentals coming out of my account when I had a trailer for half a day. I wish the company could be responsible enough to handle having my credit card information.
SHEA N.My initial phone conversations were very helpful but when I got confirmations on everyting the size of my unit was wrong. I called 2X and when I got there it was still not correct. Your employee on site (Tyler?) was excellant to work with. He got me the unit size I wanted and worked it out so that I could drop off my rental truck at the storage site instead of across town.
Brad M. | First ImpressionsReally nice manager Greg. Professional staff
angela b. | First ImpressionsUhaul charged me for things with out talking to me just put them on my card will never use them or recommend them to anyone
tara p. | Overall Experiencevery helpful with questions and service
Gary V. | First ImpressionsWould have been nice to be able to speak to the actual location when calling. Every time I called the store number it went to a call center that could only send a message for me.
Cassie B. | Overall ExperienceNever return calls, you call to find out information and the lady says everything is ok then you get a letter saying your storage unit has been sold I will never go threw a uhaul place again
Lisa E. | Overall ExperienceGracias
SANDRA L. | Overall ExperienceThe staff was great and efficient.
Kevin J B. | ReservaciónHelpful staff.
Quantas G. | ReservaciónStaff was amazing they were helpful & friendly
mikki l. | Overall ExperienceI give your staff and storage facility an A but communication to setup delivery of Uboxes and trying to reach a person via your phone system an F. Would not recommend until that's fixed.
Marya P. | Overall Experiencethey were very helpful
Irene P. | Overall Experience