Customer Reviews for U-Haul Moving & Storage of Sioux Falls

Clasificación:

5.0

Previous customer left trash in the bed of the truck but overall the vehicle was clean.

Clasificación:

4.0

Wait time to check out the 3 times I was there was a little bit slow. There weren't enough people working. But over all the service was fine and the people were friendly.

Clasificación:

4.0

Ok for an in town move. However, Truck was damaged and rusty. Rear door was very hard to pull down. High mileage vehicle that probably needs replacement. This is not a reflection on the staff at the location. Team member who took care of me was very knowledgeable and professional. He is the reason I will come back. Definitely not the truck.

Clasificación:

5.0

Everything was easy. From start to finish everyone was helpful and knew what they were doing.

Clasificación:

5.0

Very accomodating

Clasificación:

4.0

Although the location was clean it is very congested with trucks parked along the street and the lot is full. This in itself lends to a feeling of unorganized and overwhelmed.

Clasificación:

2.0

Only 1 person working the front desk at the time I arrived to pick up the trailer. 4 different customers were waiting. Would have been a smoother process had more people been available to help at the front desk.

Clasificación:

5.0

They were friendly and quick with getting the truck checked back in.

Clasificación:

5.0

I used the on-line check in. Took me about 15 minutes to get the truck and 5 minutes to drop it off. The truck was clean and easy to operate

Clasificación:

5.0

Drop off was fast and friendly

Clasificación:

2.0

Pay your people better and stop hiring so many millennials

Clasificación:

3.0

The kid when I first came in didnt even notice I was there. I stood for 5 minutes before he noticed. Too busy on computer doing his own research. Today, when checked out, 2 people there and a line of 5 others and a phone call.

Clasificación:

1.0

I reserved a 6Ã-12 trailer to pick up at Safeship in Sioux Falls. When I arrived they had one on-site. After processing my reservation I was told I could not have that trailer and I needed to go to Uhaul location on 11th St. When I arrived there they had no 6x12 trailers and I had to rent a 15ft truck for a higher price + pay for gas.

Clasificación:

3.0

Were suppose to have dollys and furniture pads in truck. But did refund money so that made me happy.

Clasificación:

2.0

When I returned the trailer, the individual at the customer service counter made me feel very uncomfortable. The whole time he continued to talk politics and basing President Biden very aggressively. I did not engage, but this type of customer service is unprofessional and not acceptable. I will not be revising this location, nor will I recommend it after this.

Clasificación:

5.0

Gracias

Clasificación:

1.0

Will never rent from uhaul every again. The truck was not clean, truck was not maintained properly, the process was confusing, staff were not trained properly and not friendly.

Clasificación:

2.0

Made our reservation 2 weeks in advance, but ended up going to three different locations before actually getting a trailer. Although we did change up to next bigger trailer, they said they even had more of them available. At the 3rd location, the gentleman helped us even though he was totally unaware of what was going on. It took a little over 2 hours to get on the road.

Clasificación:

4.0

Faster service. I waited 20-30 minutes, with an advance reservation, to pick up a small trailer and appliance dolly. Staff's excuse was "sorry I got distracted".

Clasificación:

5.0

could not beat the price the trailer worked out well for us thank you mrsmel269

Clasificación:

3.0

The trucks door must have been damaged before because it did not seal correctly. It made for a very loud trip down the road. There were also 2 drinks left in the truck from previous people. One tipped over on my Trip making a mess.

Clasificación:

5.0

Computer was slow, took 35 minutes to get the paper work. Trailer was dirty and covered in oil. Worked good.

Clasificación:

2.0

I so wish I didn't have to use cash at this location. It's a pain but apparently they're my only option for a car dolly and last time I ended up with about 4 days of rentals coming out of my account when I had a trailer for half a day. I wish the company could be responsible enough to handle having my credit card information.

Clasificación:

2.0

Only used 14 miles on the pickup and I had to put $30 in for gas. Before I filled up I explain that when I got the vehicle there was already a quarter of gas missing from the tank in the service rep said sorry nothing we can do about it.

Clasificación:

3.0

I dont blame the people more the system n miscommunication tho everyones human n makes mistakes it was a little frustrating to pack then need to being back the truck for a diffrent one doing so created a whole mess hopefully there can be a way to help comunicate this better so it can help the costomers and staff but im impressed how when they stuggled they found a way too make it work n was kind to be the whole time yes i woupd use them again

Clasificación:

1.0

On way to Sioux Falls, received call from 1st place that I was to drop off said they were full and he needed me to drop off at another site, sent me text with address. Had to drive to first location to get gas nearby, then drive back to other place. Drop trailer off Saturday night when I arrived, took truck Monday morning, manager was refusing to take truck and trailer, said I had to take to another location or I would get charged $200 wrong site fee. Had to call uhaul number and talked to a lady that said to drop it there and I would not get charged. So much hassle, I bent over backwards to accommodate uhaul with nothing toward me!! Very poor service!!!!!

Clasificación:

3.0

More professionalism. Make sure odometers are correct and maybe stop the false advertisement of the price.

Clasificación:

3.0

My experience with this location was a nightmare. I booked and made a reservation at another location and wasn't able to pick up the truck, and then when I return this truck on the day it was too I get told that I have to pay 700 and some dollars for a damaged or missing truck. Super frustrated that I got charge for two dollies when I only had one. Even with that I got charged a $700 fee and I'll top of that I got charged an insufficient funds fee in my bank because I was being charge for a missing truck which was returned

Clasificación:

5.0

The back door was frozen solid with snow ice, needed to chip away to open.

Clasificación:

3.0

Don't charge for more days than the customer used

Clasificación:

2.0

Cashier was incompetent. $19.99 per day as advertised on the trucks turned out to be about $83 for two hours.

Clasificación:

1.0

Truck was not at the pictures stated and clerk was agreeing with me about the pictures as I was filling out truck info online. Stating oh you only need mileage and gas to worry about. This truck needs to be retired it rides like an old log truck.

Clasificación:

5.0

Staff are very consumer-oriented and are good problem-solvers. Corporate computer system (for both reservations and purchases of supplies, however, is slow and klunky. Vehicles are always clean. Prices are reasonable.

Clasificación:

1.0

They lost my truck. I rented my truck for a one way trip on Saturday. So, it was due Monday morning. All of the adults in my household worked Monday morning so we dropped the truck off Sunday evening. The drop off location closed at 5 and we got there right at closing. My travel companion dropped the keys off with an employee and, after a very brief conversation, we left. We even saw the employee move the truck to another location on the lot as we were leaving. On Tuesday evening, I got a call from a different employee asking if I wanted to extend my contract as my truck was due that morning. I said absolutely not as I had dropped off my truck two days previously, I also advised stated that my truck was due Monday morning, not Tuesday which was the whole reason for dropping it off Sunday night. She apologized and said she'd make sure there were no additional fees attached. On Wednesday morning I woke up to an email that I had been charged an additional $63 for the extra day and coverage. I called them first thing on Wednesday morning. They explained that the additional charge was because my truck was checked in Tuesday morning. I was livid. I explained the whole thing again. They said that they would have their manager and refund “if he felt it was appropriate.” I told them that I would love a call back from the manager once he made that determination, especially if he did not feel it was appropriate. I got a call back several hours later who told me that I would be refunded the late fee and that was it. No explanation as to what happened. No apology. No call back from the manager. It was very disappointing.

Clasificación:

4.0

The van had a cigarrete-like smell and brown tobacco-like crums in the cup holders. The van was generally clean but the smell bothered me a lot. I would suggest to try having a non smoking policy for van rentals.

Clasificación:

5.0

Alex was the associate at the pick up point in Sioux falls. He was terrific and I told him he was. Management quality.

Clasificación:

4.0

The truck smelled like someone heavily smoked in it with the windows up. One employee there, a younger blonde guy with a hat, was SUPER unprofessional. He was a call with someone and using profanity after the call. When I went to return the truck, he took the key and kind of just walked away. The other younger guy, with darker hair, was super nice and professional. He explained what the other guy was doing.

Clasificación:

3.0

Uhaul is usually so great. Was very disappointed this time.

Clasificación:

5.0

All went well

Clasificación:

1.0

Did not get a good vibe.

Clasificación:

1.0

Dont even get me started. I would give uhual 0 stars if possible

Clasificación:

3.0

The uhaul nerfs a little maintenance. It wasnt shifting properly

Clasificación:

3.0

Had your website made it clear that you would be charged a full month's rent for a box you didn't use but kept a week we would have done things differently. For that alone we will not use you again. When we returned unused supplies it was a giant hassle and when we complained about the boxes and were told someone would call me no one did. Basically, people were nice but not helpful enough. I even called asking questions about your service to make sure I understand it and confirmed I wouldn't be charged for what we didn't use. So many missed opportunities to provide excellent service. Super disappointed.

Clasificación:

5.0

This wasn't a huge issue but I wish damages had been clarified on the truck. I noticed that the trucks right side had scratches and there were stickers over it. Clearly that wasn't an issue in the long run but I worried those would be charged against me even though I had nothing to do with them. This doesn't change my opinion though. The truck was easy to drive and moving was much cheaper than any other option presented.

Clasificación:

5.0

Service was great. Vehicle worked well.

Clasificación:

5.0

My initial phone conversations were very helpful but when I got confirmations on everyting the size of my unit was wrong. I called 2X and when I got there it was still not correct. Your employee on site (Tyler?) was excellant to work with. He got me the unit size I wanted and worked it out so that I could drop off my rental truck at the storage site instead of across town.

Clasificación:

4.0

Really nice manager Greg. Professional staff

Clasificación:

2.0

Uhaul charged me for things with out talking to me just put them on my card will never use them or recommend them to anyone

Clasificación:

5.0

very helpful with questions and service

Clasificación:

3.0

Would have been nice to be able to speak to the actual location when calling. Every time I called the store number it went to a call center that could only send a message for me.

Clasificación:

1.0

Never return calls, you call to find out information and the lady says everything is ok then you get a letter saying your storage unit has been sold I will never go threw a uhaul place again

Clasificación:

5.0

Gracias

Clasificación:

5.0

The staff was great and efficient.

Clasificación:

5.0

Helpful staff.

Clasificación:

5.0

Staff was amazing they were helpful & friendly

Clasificación:

4.0

I give your staff and storage facility an A but communication to setup delivery of Uboxes and trying to reach a person via your phone system an F. Would not recommend until that's fixed.