Customer Reviews for U-Haul Moving & Storage of Rutland

Rating:

5.0

That uhaul had issues and shouldn't have been rented out

Rating:

5.0

The customer service was great and very easy to book and change the reservation as well as book help w loading the furniture!

Rating:

5.0

Great customer service

Rating:

3.0

Make sure lights work on trailer before renting

Rating:

5.0

Excellent service. Would use them again. Great people to do business with. Very nice vehicle.

Rating:

5.0

Outstanding !!!

Rating:

5.0

Everyone there was kind and helpful

Rating:

5.0

Improve phone service when trying to reach you, no big deal a slight hiccup is all

Rating:

4.0

Entry and exit with the largest of rental trucks can be a bit tricky - but the good part of that is there is usually plenty of UHaul 'inventory' on the lot to choose from. The staff at the Rutland location is very friendly and 'knows their stuff'.

Rating:

5.0

Trailer was clean and the attendant went out of his way to give us a ramp style door as we told him we were moving beds. It was a positive process to rent this trailer.

Rating:

5.0

Returning the trailer was a snap and the agent made it so easy. Great job!

Rating:

4.0

The unit I got had open holes on one wall, allowing possibly bugs, mice, etc to get in.

Rating:

5.0

Your general manager Patrick Rose was top notch!

Rating:

5.0

A man with a cane helped me, super nice guy, very friendly and helpful. I assume he was the owner or manager, but I would return to him in a second, he was very professional.

Rating:

5.0

They are always pleasant and very helpful, great group to deal with

Rating:

4.0

It was quick! Dropped the truck off, a U-Haul employee asked how things worked out, walked around the truck, and said "Have a nice day- I'll email you the final information- which he did.

Rating:

5.0

Great customer service..

Rating:

5.0

Seamless as it should be. Very friendly staff.

Rating:

5.0

I secured a U-Box to be shipped from Rutland VT to Kailua-Kona HI on Thursday. Despite the typical busy weekend, there was a U-Box ready and waiting for me Saturday morning. Patrick was instrumental in both the booking and follow-up which made this part of my move much simpler than I thought it would be. Thank you, Patrick!

Rating:

5.0

Everything was perfect. Thank you

Rating:

4.0

I think going over the expectations of how clean the van should be on return would be wise.

Rating:

5.0

I can't say enough good about the UHaul rep that I dealt with in Rutland. Patrick Jensen is what every company should strive to have for an employee that works in customer service. Truly a professional, Patrick made my transaction easy and enjoyable. He is the type of employee every company wants.

Rating:

4.0

Could not do posted speed limits with out the truck shaking fairly aggressively and constantly having to correct the steering wheel from pull hard to the right.

Rating:

4.0

Was an older truck with lots of miles on it.... but it served my purposed well

Rating:

3.0

Truck needed an oil change and windshield wipers the driverside window rattles and ur bullshit app wouldn't let me check the truck in so I probably got charged 20 extra bucks . Not a good experience

Rating:

5.0

My experience with the call center was disappointing. I would suggest that you let customers talk with the store before scheduling installations to make sure that proper staffing is available. The Rutland store is basically a one man operation and that person Patrick is just amazing with excellent customer service skills. He deserves special recognition for how he manages this store, interacts with customers and gets installations done! Thank you Patrick!

Rating:

1.0

The one employee on site was excellent. I give him a 10. I give the business itself a 1. It doesn't matter if you check in early online, you still have to wait in line for the one employee to check your ID. And the second guy behind the counter? Oh he doesn't work here. He's just going to stare at a computer screen while the one clerk has to run outside to connect a trailer, check in vehicle etc. Later the manager came from out back and helped dissipate the long line that had formed. That was Friday. On Saturday, it was worse. One attendee. A 50 minute wait to find out there was no storage available. People waiting in a slow moving line just to buy boxes. One guy just left cash on the counter for a roll of packing tape. Another guy decided he would fill his propane canister at a local hardware store. After finding storage elsewhere in town, I returned the vehicle, grateful to be finished.

Rating:

4.0

I pointed out the lock was hanging out of the passenger door, and the employee said they would look at it. A week later, on my return trip, I got the same truck and the lock hadn't been fixed.

Rating:

5.0

Was concerned about the communication level at first at this establishment- however it turns out - it was mostly an issue with my bank being very slow in processing funds. I appreciate the patience that the crew in Rutland, VT had with the situation

Rating:

5.0

Patrick was great.

Rating:

4.0

Not much of anything.

Rating:

4.0

Easy dropoff

Rating:

5.0

good service.

Rating:

3.0

The computers were not working well. And the keycard machines didn’t work well either.

Rating:

5.0

People at location were awesome, u haul as a company not up to par. I did the check in early bs u haul sent me. Complete wase of time as I had even more to fill out when I got to location. Makes the company look dumb. I also had to give 3 reference numbers at location vs on line check in. There was no fast check in to get me on the road faster. U haul has failed me again, twice in a row. I swore u haul off after my last EXTREMELY FAILED encounter, which cause me thousands of dollars for a u haul mistake. But u haul has a monopoly on rentable enclosed trailers. So I was forced to use this awful company again.

Rating:

5.0

N/A

Rating:

5.0

Thank you! A very smooth transaction !

Rating:

5.0

Patric was the person that helped us when we picked up our rental and he was great to work with, very professional and kind. Really appreciated that and hope we deal with him the next time we rent.

Rating:

3.0

AWFUL experience ... Even though there were several much newer 26 foot trucks on your lot both at the beginning and end of my one day rental, your U-Haul rep would only assign me his oldest wreck. So off I went with a squeaky dash, rattling seats, peeling upholstery, sloppy steering and a woefully underpowered engine for a truck of this size [most likely due to age related wear] ... until about 100 miles out when the engine lost lube oil pressure due to a leak. Luckily ... having been a diesel mechanic in my earlier career ... I was able to nurse the truck and myself home safely, but not without a fair amount of inconvenience and delay. Shame on you U-Haul for renting an unsafe 20,000 pound vehicle. If the leak had involved brake or steering fluid in stead of engine oil which is could easily have been the case on a truck in this condition, the outcome would likely have been much more dire for me and anyone in my vicinity. The most efficient part of the experience however was how fast your rep processed my credit card for the full amount of the 250 mile rental. You may have gained $300 but you lost a lifelong customer. Next trip ... I'm going PENSKE which I would also strongly recommend to others. Truck JH1876M should be relegated to the scrap yard. It's Dangerous!! You have my contact information. I would be happy to discuss this matter further with you if you so desire. Bob

Rating:

4.0

Very happy with the staff that helped us and the available times to access storage unit.

Rating:

5.0

the uhaul place in Rutland vt was very easy to deal with. all the other closer places to me had no openings, but i called the Rutland store and they found me a storage unit right away. I went down there and paid for it. They were very helpful and easy to work with.

Rating:

5.0

Everyone we encountered was friendly and helpful. We were able to access our belongings without any issue and they stayed safe and dry in the 1.5 years we needed to store them. Thankful and grateful for the space!

Rating:

5.0

Patrick is a great guy to work with, friendly and helpful

Rating:

5.0

Again. A very easy experience. No muss no fuss. Took about 5 minutes to complete return. Wonderful!

Rating:

5.0

Jeff was super helpful and efficient. He is definitely an asset to this location. Would recommend this location to friends and family.

Rating:

1.0

Employees at U-Haul are not helpful. My ubox never got delivered on time from Rutland,VT to Tukwila,WA. When I asked multiple times where my ubox was located they were unable to inform me or they would state “I dont know anything about the ubox storage. I just deal with rentals” at the Tukwila, WA location. Your app/website is laggy and uninformative. Employees need to be educated on costumer service & educated on all U-Haul products.

Rating:

5.0

Extensive selection of equipment. I needed a motorcycle trailer, and they have one that they own, and it's for local-only rental.

Rating:

5.0

Very courteous person receiving my truck and the process was very efficient.

Rating:

5.0

Excellent customer service, quick installation. Overall the experience was outstanding.

Rating:

1.0

No help, trucks are not maintained well. Trucks are dirty, and Patrick lied to me.

Rating:

1.0

This is the location I dropped off the leaking 26' foot UHAUL. the rep there, PATRICK, told me that UHAUL should cover damage since the leak was excessive. U-Haul did NOT cover the cleaning of my couches due to the FACT its 26' Truck LEAKED.

Rating:

5.0

Outstanding service, up to date van, clean drove well. Overall a fantastic experience. We will use this service again in the near future.

Rating:

1.0

I'm am beyond disgusted with this place and how they treat their customers!! I have had this unit as well as another for a couple years now! I have always made my payments, the whole 9 yards. When I went to go and get my Christmas tree and decorations, I opened the unit and started seeing mice traps placed all over uhaul and no one ever called or informed me of a rat or mice infestation. When I opened the bin that was in my unit, my white tree was yellow and the tree as well as the bin was filled with mice feces, urine and a load of rice! Same wit my decorations box. When I called the Rutland uhaul to notify them the manager was so RUDE!! saying I was making this stuff up and so on! So I stopped paying my bills hoping to get someone's attention, only attention given was if u want to abandon the unit or auction! I told higher up about the incident they were jus concerned about money they didn't care about MY hard earned money paying for the unit as well as MY personal belongings inside! Paying HUNDREDS of dollars a month you expect your items not to be completely ruined! I paid off both accounts and have moved out of the large unit, coming back to do the same wit the smaller one. The manager of rutland uhaul is the biggest joke I've ever did business with! I will not talk to him or do any other business with uhaul. Which is really sad cuz I have rented with you guys multiple times and have multiple units! I also have many family and friends that do business as well. We will be taking our business elsewhere, with a company in Mendon. I'm glad to be cutting ties! The one thing i will say is the Travelimg Manager, I believe his name is Peter, from NY, that man was a gentleman, helping any way he could! He went out of his way , above and beyond to help me get everything situated to move out all my belongings. I even told him about the manager and he let me know that multiple customers complain about him! Don't you think you guys should do something? I will be reaching out to my lawyer in regards to all my damaged property. If a supervisor could reach out it would be appreciated. Thanks Candace Covell (802) 353-7816

Rating:

5.0

Quick and efficient. It was completed earlier than I expected

Rating:

3.0

There was only one employee working inside when we attempted to drop off our equipment. There were several people doing the same, and it was clear that he was not intended to be solo handling all of us. I have nothing but respect for the gentleman who worked there, as he maintained a jovial personality through what must have been a very stressful situation and helped us return our equipment very quickly. That said, he did not have to be working alone, and U-Haul should have more staff working to avoid burning out their star employees.

Rating:

5.0

Customer service was excellent!!

Rating:

5.0

Nothing. The gentleman in charge was very helpful. This was a good experience!

Rating:

5.0

Always exceptional customer service at this location!

Rating:

3.0

Took a long time to pay for the install, the computer system really needs an upgrade. Very slow, left sorry for employees very hot in store no AC

Rating:

5.0

Everything was excellent!

Rating:

5.0

Staff were all amazing!

Rating:

5.0

After an initial mixup everything was handled very efficiently.

Rating:

5.0

Kathleen Garrow is terrific! Very professional, easy to understand and thoughtful.

Rating:

5.0

Very pleasant to work with.

Rating:

3.0

would of been nice if I could of been reimbursed for the 17 days of the first unit I had paid for and moved out of I mean its more than half a month and I moved into a larger unit and paid for the whole month on that one as well....

Rating:

2.0

We have had storage at other temperature controlled facilities. This one seems kind of old and had a stale smell to it. Hours were good and people were helpful, though.

Rating:

3.0

Original move-in date 9/9/22. Clean out on 10/2/22. Access door broken, could not move out sofa. Rep indicated no charges beyond our one month rental would accrue. Door not fixed until 10/17; moved out sofa on 10/18. Continue to get bills via email and land mail. Communication on site has been pleasant and helpful. The interface within UHaul obviously very poor. We should not be getting "late fees" and "late bills". We did all as planned/requested. Please stop forwarding me bills and additional charges. We do not owe them, nor do we wish to pay them. Thank you. Gene DeLorenzo, Cornwall, VT

Rating:

5.0

Danielle Lear at the Rutland office Was great. Knowledgeable and professional.

Rating:

4.0

Danielle, the GM is super awesome.

Rating:

1.0

Storage unit flooded out due to a building malfunction. I lost personal possessions and would not get reimbursed for them your building insurance should have covered my losses. Your business practices suck

Rating:

5.0

I had to rent two units, as when I arrived the one large one I was told over the phone was available was not the same afternoon when I arrived. OK, then I rented a cargo van to transport my stuff to new house (moved from Cleveland to Vermont) and when I rented the van, I got emails promoting a free month of storage with my truck rental. That seemed backwards to me, having gotten the units first and not told about the deal? Also, I paid for a portion of August as I moved in the third week, then the entire month of September, but I emptied the units on 9/12. DO I GET A REFUND on the rest of the month? The lovely people at the store said they were booked and so happy I was opening up units for other customers. HELLO. I paid more in the first place because the one 10x10 unit I needed was rented out from under me. Then I did not occupy for the full term. Please advise. Sara Lieberth 216.544.1113 ideagalcle@gmail.com Thank you for your attention to this.

Rating:

2.0

The facility had a pipe burst they took half of my stuff out and never returned it back to the unit. The insurance company that is over my claim is taking forever to keep in touch with me and re-issue my money back for the stuff that was thrown away. I would not recommend using U-Haul ever again it was the worst Experience. When I got there to try to clean out my storage unit I had trouble with the lock politely went in there and ask for help and was told they are not allowed to help me I said to the lady I’m trying to clean out my unit I need help the lock will not open her boss said we have to call locksmith I said no you do not I have a code I will not open was very disrespectful going back-and-forth with me the Lady was just trying to help but her boss was very rude and disrespectful I would not recommend them ever again to anybody. The customer service just to get to the main location takes hours of waiting just to sit here and talk about something that Customer can’t help u with.And customer service tells you to go to the location if you do not have a car how are you going to get to the Flippin location does not make sense.

Rating:

5.0

Danielle is the most efficient, wonderful person you could have working for you. She was very helpful, thoughtful in helping get the right size storage unit that I need. Even though Jeffrey did not follow the plan Danielle and I had made, Danielle was able to make everything work for our needs. She was amazing on the phone giving me options of not having to unpack a uhaul after being on the road for 3 days and with a broken foot. This lady is a true godsend!! Couldn't find a better person to help with your customers. Give her the utmost rating 10 out of 5. She goes way beyond to ensure customer satisfaction. You are truly blessed to have her working for Uhaul!!!

Rating:

2.0

Unit received water damage from a water break resulting in damaged and destroyed items.

Rating:

3.0

My husband and I have had a unit for a month and we have had nothing but issues accessing our things. We have a heated unit, but it doesn't do any good if you can't get inside to your things. Paid for another month and the guy never apologized or gave us a discount for not being able to access our things and having to pay a friend to store some of our belongings because we couldn't get in to the unit.

Rating:

5.0

Very nice facility and friendly staff.

Rating:

5.0

Very clean - everything I signed up for online was ready for me upon arrival.

Rating:

5.0

Chris and staff were very helpful and knowledgeable. They were very accommodating.

Rating:

5.0

Kris runs one of the best uhauls I have ever interacted with. From truck rental to storage units. The Rutland facility set a standard for me that I judge all other uhauls...of the 5 others I have used throughout new England this one is still the best.

Rating:

4.0

I couldn't reach the manager by phone which frustrated me since I wanted to go over the move out with him prior to moving out.

Rating:

5.0

All services and staff members were very helpful at all times. Never was disappointed. Thank you for all the help with my storage needs.

Rating:

3.0

Was frustrated because I only have a cell phone and no land line and they wanted / needed 3 numbers. Very upset and unnecessary !! The young girl charged my account for my one way, one free month storage and the account has NOT been credited yet !! Waiting to see if it comes back through for credit.

Rating:

5.0

Thank you

Rating:

3.0

When I went into the storage unit there is a big black spot on the floor. I think they should have not Rented that unit out until it was cleaned the black spot on the floor was really a disappointment. I am kind of iffy if I would recommend this to someone else. Because like I said the storage had A black spot. To even open the storage unit was very hard. I had to physically go get the manager to show me how to open it. They should give you directions in the handbook to show me how to open the storage units.And others to know how do use the unit and close the unit.

Rating:

1.0

Worst Experience Ever Never Will Do Business With Ever Again.

Rating:

1.0

Told me the rate is $69 a month for any unit then a month later told me it’s $169 a month and nobody there would tell me $69. Never had me sign any paperwork so the second shift guy clearly had no clue what he was doing. Terribly managed site and poor training.

Rating:

5.0

It was convenient and easily assessable at any time. We were storing pump supply. So I was in and out a lot. The only draw back. Sometimes trucks or trailers were left in front of or close to our unit. If we need more storage in the future, we will be back.

Rating:

5.0

The manager who helped me was terrific! Courteous, knowledgeable, and helpful. I was very impressed with U-Haul at every step of the way. This is clearly a company whose employees take pride in their work.

Rating:

5.0

In rutland, i like the guys, girl not so nice, daytime :(

Rating:

3.0

Very expensive, limited availability of spots, pass cards often failed. The attendant regularly had problems with fixing passcards, changing errant billings... etc.

Rating:

5.0

Chris, manager, very nice, informative

Rating:

5.0

Everything and good and the staff is great at their job and very helpful

Rating:

4.0

Facility was dry and clean. Moving products well stocked and readily available. Experience was a good one.

Rating:

3.0

Attendant was polite and very helpful. The card and code system is ridiculous. Getting a refund was a bit of a process but again, the staff was very helpful.

Rating:

5.0

I was lucky enough to meet Bradley. He was personable and is an asset to your company. He offered various options and even took the time to show me the different size storage units. Excellent

Rating:

5.0

Very friendly. A welcome site and very clean. Would surly return if need to. 5 star service .

Rating:

3.0

none

Rating:

5.0

Simple to reserve units online. Customer Service for the Rutland location has always been top notch. Friendly and reliable!

Rating:

1.0

Twice the facility was found to be unsecured and we don’t know god how long. The employee on duty the last time just minimized the situation however you advertise a secure facility which you did not p

Rating:

5.0

Heated storage with easy access and a parking ramp at the door. Great helpful staff.

Rating:

5.0

Very pleased with U haul and the services provided. We will be using the u haul services again.

Rating:

4.0

Very expensive but you get what you pay for. Very easy to make a payment and it's nice that you can get your receipt through email. Love the hours too very convenient. Thank you so much.

Rating:

5.0

U-Haul employees Tony and Jeffery and Joe the manager, may have provided me the best retail service I have ever received in my long life! I am extremely grateful for their professional service.

Rating:

5.0

People are great an did a wonderful job with everything they did yesterday. I'm very happy with the service I got.

Rating:

5.0

Anthony provided excellent service.

Rating:

2.0

I moved out because their employee Anthony quoted me a lower price for my second month (64.95) and the manager refused to honor that quote.

Rating:

4.0

I have used the storage facility in Rutland for many years. In fact, I've just upgraded to a larger unit. The staff are very polite, friendly, and helpful.

Rating:

3.0

The staff was nice. The separation of corporate and the locations makes things frustrating. I had a problem and everyone said the other one would help.

Rating:

4.0

We found the staff very helpful and knowledgeable. The price seemed a little high for a 5x10 and so we moved to Godnick's Storage where access is very easy. Thank you for your good service.

Rating:

4.0

The staff was friendly and very helpful. They made the process quick and stress-free. I would recommend Uhaul Storage of Rutland to friends and family.

Rating:

3.0

N/A

Rating:

5.0

,.,.

Rating:

1.0

Short staffed. Long line wait. X-large unit I rented and paid for had another customer lock on it, full truck, no where to put it. More waiting to find another smaller unit that didn't fit everything.

Rating:

5.0

Perfect for our needs and convenient location....

Rating:

5.0

Very handy location and lots of options

Rating:

2.0

Access card never worked. Larger unit reserved ended up with a smaller unit when I showed up. I had to go down stairs to get to it and there was a pipe running thru the middle of the unit? Overpriced!