Customer Reviews for U-Haul Moving & Storage of Riverside

Rating:

5.0

I talked to the agent about possible excessive amount of play at the hitch and ball. It seem to have had a some side to side and front to back. I'm not sure if the new drop and lock( new to me) this might be normal. Other than that I had a very good experience with the trailer and staff. I also had a hitch installed there a few days earlier. It to performed well. Sincerely, Kevin. R.

Rating:

5.0

I was always satisfied with your service and facility. I'm 81 years old and just had to downsize.

Rating:

3.0

The truck I rented was rough, it ran rough the cab was extremely hot when driving and running the A/C didn't cool it down at all. The engine struggled and was very loud. It seemed like it desperately need a tune up and basic maintenance

Rating:

4.0

Convenient location. Return parking was limited due to other returns. Using the Uhaul online return is very helpful.

Rating:

3.0

My biggest issue is I called customer service to change the drop off location I was on hold for 45 minutes and never got to speak to a customer service person. Then when I went to drop off the address was incorrect it took me to a abandoned building. Not cool. Your customer service recording kept telling me I could change my reservation online but you can't. Very poor service

Rating:

1.0

Can't rate the dealer at this time. They haven't done the install yet. Your u-haul web site is terrible. So is your 800 number for support. I was on phone for over a hour. Support People couldn't help and transfer me to another support person three times. Still can't access my install reservation online.

Rating:

1.0

The trailer had a broken light, which I pointed out to the attendant. He did give me the option of another trailer but pushed the light back into place and insisted it would hold. It was out again after my 2 mile drive home. I had to call for roadside assistance.

Rating:

5.0

The truck looked like all the other trucks I've rented before, but it drove pretty rough. The alignment is very off, almost to a dangerous level when driving through tight streets. I usually feel pretty safe in uhaul trucks but this one felt a like the wheels would pop off if I wasn't extremely careful and gentle. I got two blocks away and pulled over and signed up for uhaul insurance coverage on my phone, as I wasn't going to be blamed if something did happen, to no fault of my own. Got the job done, this one ride likely won't cancel out all the great ones I've had before, so just use it as an FYI.

Rating:

2.0

the person that helped me appeared high on something and had no sense of urgency! my online reservation was lost. i was moving due to a physical toxic environment and this interaction just drug the process on more than it needed to! he also did not go over the contract with me or explain anything about fuel, either

Rating:

5.0

The steering wheel on this vehicle had almost 6 inches play left to right without the wheel moving. It also felt like something was catching when turning hard left on front wheel

Rating:

5.0

Excellent service and very friendly!!

Rating:

5.0

It's been a while since I rented from U-Haul and I was very happy, the box truck ride great and seemed to be newer than what I was expecting.⭐⭐⭐⭐⭐

Rating:

5.0

Fast and efficient!

Rating:

4.0

Line was long Not enough help

Rating:

5.0

The process went smoothly and quickly not much more you could do to improve other than serve sweet tea while customers waited.

Rating:

5.0

Greate job. Awesome management. Greatest customer service. Very satisfied

Rating:

5.0

An excellent experience! Thank You!!

Rating:

3.0

Would not help me resolve over charge issue

Rating:

5.0

Customer service agent made sure the item I rented was in good working order.

Rating:

3.0

Staff was trying to close early so they were not willing to check in our truck. We used the app to return which was easy. Once we were done a staff member did come out to get our keys

Rating:

5.0

professional and helpful staff...helped me save a few dollars by comparing cost of a one way rental vs rent and return to same location

Rating:

5.0

I believe my sales rep was named Larry. Very nice guy. Handled everything quickly and efficiently. I was out of there in less than 15 minutes. Very clean store and lot. Upon returning the next day another salesman asked if an email receipt was ok? I said yes, he said I was good to go. Within 10 minutes I had my receipt. I love uhaul. It's so easy to complete my move with them. Double thumbs up guys! 😁

Rating:

5.0

This was one of the easiest and fastest pickup and dropoff for a truck rental. The guys were very sweet and I was in and out.

Rating:

3.0

Made reservations for pick up truck and it was not back from previous renter on time. We had scheduled that time and had someone waiting on us to assist in a move. Employee disappeared from front desk and I ended up locating employee in garage area of store and asked if we could get an enclosed truck which was same price as pick up. Small truck was available, we completed transaction and left. I don't appreciate my time being wasted like this and I had to initiate the solution to the problem. There is no customer service anymore. Employees were pleasant but the customer should not have to resolve a problem like this.

Rating:

5.0

Employees were very helpful and easy to work with at this store. Cargo van worked great for us moving a bedroom.

Rating:

4.0

The location of my pick up was changed without notifying me. My email verified had the location I chose but when I went to pick up the van they did not have the reservation. The new location was 8 miles farther and 10 miles farther from where I needed to go causing me to pay more mileage. There should be better communication.

Rating:

5.0

Very good yu get a 10 fr me

Rating:

2.0

Send contact ahead of time because who has time to read the fine print while trying to leave to go print. Remind the customer about the gas policy when picking up the truck. We barely used any gas and was charged a ridiculous amount because we didn't fill back up to 1/4 tank. It wasn't even at 1/4 tank when we picked up the truck. We shouldn't have been charged.

Rating:

2.0

They didn't give me the paperwork showing that I rented the U-Haul and I got stuck for 3 hours

Rating:

5.0

The only issue I had was the owner using her personal phone to take a photo of my driver's license. This should never be authorized. I don't care if she states it is only used by the app.

Rating:

5.0

Tires maintenance

Rating:

5.0

Customer service was excellent ! Thank you for your help

Rating:

1.0

I rented a trailer and the right light wouldn't work. So they wouldn't let me leave the lot with the trailer. The dude told me I didn't have to go in to get the refund he would tell them. I still got charged $37 so I had to wait 45 minutes on customer service line to receive a refund.

Rating:

2.0

I dont understand why we don't get a refund if we don't use all the miles plus we returned the truck early

Rating:

5.0

The Linden Ave store was very polite and helpful considering my usual experience. I rented a trailer at a location near my home. During the online check-in I noticed my pickup location had changed. This is an hour before I need to pickup the trailer. I called the new location, Miamisburg store, to verify the new pickup, they stated this was correct. I arrived at the Miamisburg location to find out the trailer I rented was unavailable and the location had no other trailers in the size I rented/needed. I was told to go to the Linden Ave store to get the trailer I needed and I would receive a $50 credit. I arrive to the Linden Ave store to find out my trailer reservations were changed, by the Miamisburg store to the Middletown store (50 minutes away). The Linden Ave store took great care of me! I have not yet received my $50 refund from the Miamisburg store. I had not rented from Uhaul in over 25 years due to a bad experience when I was in the military, well 25 years later Uhaul didn't disappoint me……another painful experience!

Rating:

5.0

Had excellent service and van van was clean and in great working order.

Rating:

5.0

I rented a trailer last minute to help make deliveries for a school fund raiser. I was impressed with the equipment but mostly the customer service. They did everything. I was shown how to hook up the trailer, given a loaner adapter and checked all the lights. The whole process was thorough and appreciated.

Rating:

5.0

The staff was fantastic. Friendly, knowledgeable and helpful. I'll definitely be back to this location if I'm in need of the equipment.

Rating:

5.0

The actual facility was great and very helpful. The call center was okay but they waited until the last minute to send me my confirmation number and didn't even have anything in the computer until the very last minute. But the man at the facilitywent ahead and rented to me anyway. So All and all I would say facility excellent, call center sucks.

Rating:

4.0

Not sure who is to blame, but the guy highlighted the drop off location on my contract, which apparently was not the one I selected online and it was wrong. I went to the location that was on the contract and then got on the online link for equipment return and that said a different location. It was all messed up and took me an extra hour plus extra miles to get this figured out. Not a pleasant return experience.

Rating:

5.0

Keep doing what your doing.

Rating:

2.0

You charged me for fuel. The same amount as I left picked it up was the same as I returned it. If this is the way you do business, Then I will not do business with you again. I even had to go an extra 7 miles each way to get my Uhaul truck because someone didn't turn in their truck like they should have. Not good!

Rating:

5.0

Professional and patient.

Rating:

5.0

Fast and friendly service!

Rating:

4.0

Sometimes the order for supplies for pickup does not show at the center when completed online. Maybe look into this disconnect.

Rating:

5.0

Give your employee working this location a raise. Probably one of the best pick up/drop off on a rental piece I've ever had. He is Very professional and a hard worker that has great customer appreciation. You don't find employees like that every day.

Rating:

3.0

Entrance code to storage area frequently was dysfunctional

Rating:

5.0

So lucky to have this Linden Ave property running like a wobbly top thru weather and stress and often demanding circumstances.

Rating:

5.0

I like that the round locks that the customer used to have to buy they are already inside the storage unit

Rating:

5.0

Very clean!

Rating:

5.0

the prices are getting too high..i 1st started storage there it cost 43 dollars a month when i checked out this last time my rental cost 83 with insurance..too much

Rating:

5.0

Thank you for all you do 🙏

Rating:

5.0

Great storage unit, they just didn’t have the size I needed. They found me another one nearby though and were extremely helpful!

Rating:

5.0

I had an amazing experience here! The owner was very nice and extremely helpful! I would highly recommend.

Rating:

5.0

The manager and staff have always been very helpful even when a billing cycle was interrupted due to my own oversight.

Rating:

1.0

My account was hacked. Said I had moved out of the unit but I didn't I had to come to the office to get it straightened.I asked the clerk to consider a month's free rent for the trouble,gas had to pay for a ride, and the overall hassle of making a new account, etc. She called the manager and he said to me that he was going to honor free rent...he lied.

Rating:

5.0

The staff was friendly, efficient and knowledgeable both and check in and check out. We were very happy with our experience.

Rating:

3.0

The restrooms were dirty and no toilet paper and paper towels. I had two units and one of my units didn’t have a payment method attached, so I got charged a late fee. Then, it took me driving their after two weeks of moving out of my units to close my accounts so I wouldn’t get charged for another month.

Rating:

5.0

Very pleasant staff. When there was a change in plans, everything was handled in a professional manner. I would rent from here again.

Rating:

5.0

The young lady that checked me in was friendly, knowledgeable and efficient. I didn't get her name but she is an asset to your organization. I'm sure you can get it from my information. She deserves a pat on the back. She represents you well.

Rating:

5.0

they made me feel safe

Rating:

3.0

In the beginning we were extremely happy with the facility. We had no problem when our rate was raised from 54.99 to 59.99. We were annoyed at the immediate almost unstable $5 increase to 64.99. When the rate eventually increased to 79.99 for a 5x10x10 we were very dissatisfied. we were told the increase was not to keep people like us out, but to keep the riff faff out.

Rating:

1.0

I’ve been calling the 800 number and local for 2 weeks now trying to connect my linden ave rental to my online account. The lady on the 800 # didn’t know how and no one answers the phone at the store.. so how am I supposed to pay my bill ??? This is ridiculous

Rating:

3.0

We were there on Thursday July 2 to check and see about placing a few of our boxes.. We were "yelled" at since it was already after 6 pm and we had not done "all the paperwork" yet. The store was open until 7. We had reserved the unit for Thursday, July 2. Since the unit had also "not been cleaned," we agreed to come back on Friday July 3. When we arrived the next morning, the unit had STILL not been swept and mopped. So the unit was WET when it was turned over to us. Cardboard and wet floors do not make a good mix. Our time was wasted waiting for the unit to be cleaned and the floor to dry so we could place our boxes in the unit. The unit should have been cleaned in a timely manner, maybe Wednesday? Thursday morning?

Rating:

5.0

Great location, price, cleanliness and service,

Rating:

5.0

Extremely friendly and helpful.

Rating:

5.0

Thanks everything is great!

Rating:

3.0

I didn’t appreciate UHaul raising the rates without giving me a notice, and time to decide if I accepted it. Also didn’t appreciate the no pro rate time. If I don’t use an entire month I shouldn’t be charged for it. I’ll never use UHaul for anything else ever again. You Lost a customer for life. I also will not recommend you to anyone.

Rating:

5.0

I was very impressed with the staff. And the cleanliness of the units.

Rating:

5.0

very nice

Rating:

4.0

My only concern was the broken glass pieces in parking lot. Maybe check and sweep parking lot.

Rating:

5.0

I have always been very satisfied with your services.

Rating:

4.0

Only one parking space has really easy access to the storage space. Could be two, or maybe three, if one was for a van without a frailer.

Rating:

5.0

Great customer service 👍.

Rating:

5.0

I have always been satisfied with your services.

Rating:

5.0

Scott Ross was extremely helpful in the process of getting the needed storage space.

Rating:

5.0

I turned in a locker. I thought i should of got an return..my payment was not up till the end of the month..thsnk you

Rating:

5.0

Sarah H was excellent!

Rating:

5.0

Very clean and easy to access. Moving carts always available

Rating:

5.0

Staff was always very helpful and friendly. Especially the young lady! (I can't remember her name).

Rating:

4.0

Thanks

Rating:

5.0

The man that helped me was extremely professional and courteous. He did his job well and still kept it friendly.

Rating:

5.0

Staff was great! Professional, friendly and informative! They deserve a team award!

Rating:

5.0

Great experience! Staff was extremely helpful and very pleasant to deal with.

Rating:

5.0

The loading/unloading vehicle lane facilitated easier transition of our belongings. It was especially useful on a misty morning. We also appreciated that carts that were provided.

Rating:

5.0

Always get what we request and good customer service.

Rating:

5.0

The facility is clean, well lit and climate controlled, and alarmed. Very good for the money.

Rating:

5.0

..

Rating:

5.0

WONDERFUL SERVICE!!