Customer Reviews for U-Haul Moving & Storage of Riverside

2,931 reviews

4565 Linden Ave   Dayton, OH 45432
(@ Spinning Rd)

(937) 258-8112

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(937) 258-8112

4565 Linden Ave
Dayton, OH 45432
(@ Spinning Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Had issue with the door and the Uhaul guy acted like I was an idiot for even bringing it up

Jacob C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY D. 
Rating:
5.0

Great equipment, great helpers!

David J. 
Rating:
5.0

YOUR AGENT THERE WAS VERY GOOD, WELL TRAINED.

Clay T. 
Rating:
4.0

Customer did not leave a comment.

Logan W. 
Rating:
4.0

Customer did not leave a comment.

EDWARD K. 
Rating:
5.0

Customer did not leave a comment.

DANA H. 
Rating:
5.0

Customer did not leave a comment.

Rico T. 
Rating:
5.0

Customer did not leave a comment.

James J.  |  Online Move In 
Rating:
2.0

Tried the online rental, could not find truck, person inside told me where to find me truck. The directions then said go back to the person I just talked to to find the truck. The truck was at the other end of a long lot. Why did the person send me all the way there knowing I had to come back to get the keys. Flaw in your rental system if this is the actual process. The guy was pretty rude also. I have rented from UHaul through the years. Hope this is an isolated incident

Thomas A. 
Rating:
5.0

Customer Service was great!

Marquita R. 
Rating:
4.0

Customer did not leave a comment.

T A. 
Rating:
5.0

Keep up the good work

DAVID J. 
Rating:
5.0

No comment

JUSTIN W. 
Rating:
3.0

Way way overpriced

Alexander S. 
Rating:
5.0

Very clean!

David H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victoria B. 
Rating:
5.0

Customer did not leave a comment.

Justin L. 
Rating:
5.0

Customer did not leave a comment.

Kurt P. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Jamie R.  |  Overall Experience 
Rating:
5.0

Super friendly, trailer availability, clean, easy to do business, fast check in and check out. This location ha everything you need for local or multi state.

BOBBY B. 
Rating:
1.0

Reserved truck was not there ! Some at U-Haul changed the size truck we wanted for a bigger truck without our permission ! We had to go across town in Dayton Ohio the next day to get a truck ! We were over charged TWICE !! U-HAUL WAS NOT A PLEASENT EXPERIENCE FOR US AT ALL !!!

Cynthia T. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Couldn't adjust the large passenger mirror, making it impossible to see properly with it,

Jonathan M. 
Rating:
5.0

Y'all did great

David G. 
Rating:
5.0

the prices are getting too high..i 1st started storage there it cost 43 dollars a month when i checked out this last time my rental cost 83 with insurance..too much

Edward F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jon T. 
Rating:
5.0

The truck was clean but was leaking oil. Let attendant know at drop off.

Lauren S. 
Rating:
5.0

The staff was absolutely great!.....This location is my go to

Ricardo S. 
Rating:
5.0

Keep maintaining your present standards while affirming the excellent Employees like Cora. Continue to train all employees in all areas of the day to day operations of Uhaul locations, reward the competant, replace incompetent, Thanks, COH

Charles H. 
Rating:
5.0

Only problem I had was with my own phone when trying to return online. No issues with UHaul location.

Angelia K. 
Rating:
5.0

Customer did not leave a comment.

DIANA B. 
Rating:
5.0

Customer did not leave a comment.

CHERYL H. 
Rating:
5.0

Customer did not leave a comment.

cheryl H. 
Rating:
5.0

Stay fast:)

GARY L. 
Rating:
5.0

Was easy to reserve on the phone and since I'd rented before it was a quick check-in to get the truck, and the return was a smooth process as well!

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

SUSAN F. 
Rating:
5.0

Thank you for all you do 🙏

Sondra I.  |  First Impressions 
Rating:
5.0

Awesome service

Aerin K. 
Rating:
4.0

Customer did not leave a comment.

LINDA K. 
Rating:
4.0

Very easy and quick process!

Roy H. 
Rating:
2.0

Uhaul is a secondary business here and they tend to uhaul customers only in between customers for the primary business. They have to stop helping the uhaul customer if a customer drives in for the primary business and only return to the uhaul customer after all primary business customers are gone. Trailer I picked up from there was also filthy inside.

Joseph H. 
Rating:
4.0

Customer did not leave a comment.

Sherri S. 
Rating:
1.0

I signed up for contactless pickup and yet I showed up and had to go in and wait in line. Not only that but they didn't seem to care that I signed up ahead of time. Maybe just a disconnect between the website and the franchisee. It was just a very disjointed process that I didn't enjoy at all.

NICHOLAS T. 
Rating:
5.0

Always a positive experience at this location.

JUDITH B. 
Rating:
5.0

Very efficient.

Clarissa B. 
Rating:
5.0

Customer did not leave a comment.

Christian G. 
Rating:
5.0

Very nice staff

Herbert B. 
Rating:
3.0

The truck has a bad vibration in the front end. The engine has a bad rattle

TONY H. 
Rating:
5.0

Customer did not leave a comment.

Timothy K. 
Rating:
5.0

Customer did not leave a comment.

Jodi B. 
Rating:
5.0

Both reps were very nice and friendly.Actually they were probably the best and most helpful two people that I have ever had contact with at this location when renting.

Edith W. 
Rating:
5.0

Maybe don't talk so fast through all the fine print of the contract

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

shawn S. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Great customer service. Thorough & friendly

Brandi J. 
Rating:
3.0

Get more help, 1 person can't run the entire operation by themselves.

Clifford C. 
Rating:
4.0

Customer did not leave a comment.

Marceil K. 
Rating:
5.0

I was told to fill the tank. I traveled 30 miles and put 5.6 gallons in the vehicle. If it was really full when I picked it up that means it got about 5.76 miles per gallon. Not good.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Linda K.  |  Overall Experience 
Rating:
4.0

I wish the representative had told me there was an app I need to use when I first got in the truck. The representative told me the truck was filed up with gas when I got into the truck it was not full of gas. I drove the truck 9 miles and had to put more than $12.00 of gas in the truck when I brought it back. I could have put it in the app before I left the lot if I had known about the app.

Cheryl S. 
Rating:
5.0

Great customer service from the lady working on 10-19-21 @ 6:00 pm. Hard to find that kind of customer care these days. I wish I could remember her name.

Ann C. 
Rating:
5.0

Customer did not leave a comment.

Dale C. 
Rating:
5.0

Customer did not leave a comment.

Theodore W. 
Rating:
5.0

18 October 21 Cora Goff was very cordial and helpful and efficient! She handled everything with proactive precision, a sign of a well-organized person and business. I would certainly do business with this U-Haul location.

GUILLERMOARCHIBA G. 
Rating:
3.0

Customer did not leave a comment.

Darhonda M. 
Rating:
5.0

Customer did not leave a comment.

Alan V. 
Rating:
5.0

Customer did not leave a comment.

Aaron C. 
Rating:
5.0

Great place to get your hauling needs.

MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
3.0

Gas Guage didn't work. You fill the truck up and it would show half a tank. We never knew how much gas was in the truck.

Roger D. 
Rating:
5.0

Great experience for using their Van. Can was clean, great ride, and clean

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth K. 
Rating:
5.0

Best UHaul location I've experienced!!!

Shelah M. 
Rating:
3.0

I had to clean the back windows were really dirty just to see out!

Margaret S. 
Rating:
5.0

Customer did not leave a comment.

Richard H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

Tracy F. 
Rating:
3.0

Staff was excellent. Only complaint is that it's hard to see which entrance to come into from the street and where to park if leaving your car on the property. Now that I know the layout, I'd definitely use them again

MICHAEL K. 
Rating:
3.0

Maybe if communication was better. We asked if we could change the drop off time and was told yes anytime before close was fine . we said so is it extra hourly and was told....prerry much. Call 2 days later to let them know we decided to keep it an extra day ,they said that was fine. We asked if it needed to be returned by a certain time , was told before close. We asked if holiday affected their hours any way since it was gonna be Columbus day. We were told nope were open every day but Christmas. When we return the guy outside said the people inside never communicate with each other and didn't tell him we were keeping it an extra day. Then was charged not 1 extra day but 2 WHOLE days because we brought it back a little after 3 . we later are told at pay counter we are being charged for another full day because it was a few minutes after 3. We were never told that . just before close so aggravated . if we would have known we would have made sure that it was!!!

Drew P. 
Rating:
5.0

Evan needs a raise. He is absolutely fantastic! He was friendly, professional, helpful. And polite! Excellence in customer service!!! I'm the customer! I'm always right! And Evan needs a raise.

Christopher S. 
Rating:
3.0

Mirror on passenger side would not stay in place. It kept moving around. Very dangerous. We had to stop and get some wire to keep it in place.

Hans M. 
Rating:
4.0

Customer did not leave a comment.

AARON M. 
Rating:
4.0

Customer did not leave a comment.

Douglas Z. 
Rating:
4.0

I did the self check return and it said a receipt would be emailed but it wasn't received

ANGELA B. 
Rating:
5.0

Customer did not leave a comment.

TON L. 
Rating:
5.0

They were great!

tamela S. 
Rating:
5.0

Customer did not leave a comment.

Deborah H. 
Rating:
5.0

Customer did not leave a comment.

DOROTHY O. 
Rating:
5.0

Great storage unit, they just didn't have the size I needed. They found me another one nearby though and were extremely helpful!

KAJE'ZA H.  |  First Impressions 
Rating:
5.0

I had an amazing experience here! The owner was very nice and extremely helpful! I would highly recommend.

KAJE'ZA H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

TRACI E. 
Rating:
5.0

Great service! Thanks

Jeffrey P. 
Rating:
4.0

Customer did not leave a comment.

John D. 
Rating:
4.0

Need more than one employee working. Especially on Saturday. Was inline for 40 minutes which cut my 6 hour rental to less than 5 and a half. Time should start when you check out. Not when your reservation was.

GERALD F. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
1.0

Shut down the 24/7 program if you don't want to lose every customer ever. Staffing issues understandable due to economy but corporate site and app and all other directions awful

Rahul G. 
Rating:
5.0

Customer did not leave a comment.

sue C. 
Rating:
5.0

Customer did not leave a comment.

Vickie W. 
Rating:
5.0

Fast, friendly and very helpful

JUDY L. 
Rating:
5.0

You cant really do anything about being too expensive, so I guess it was okay

Erica E. 
Rating:
5.0

It a good place I'm NOT complaining at all I'll be around when I needed something

MICHAEL M. 
Rating:
3.0

Customer did not leave a comment.

BRANDY P. 
Rating:
1.0

I was very unhappy with the fact that I had to drive 7 miles to another location to pick up the appliance dolly, and the representative there was not very friendly. When I returned to pick up the transport trailer the 2 representative said manager were extremely helpful.

Sara T. 
Rating:
5.0

Customer did not leave a comment.

Lorna W. 
Rating:
5.0

Customer did not leave a comment.

Shelah M. 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
2.0

I requested to rent a 20' truck from the Beavercreek location and was sent to this location instead because of lack of availability. I then was given a 26' truck which was more space than we needed, but if they sent me to a different location anyway why didn't they send me to one with a 20' truck? Navigating the 26' truck to the location we were moving to (very narrow streets) was challenging. I also requested an appliance dolly because we need to move a washer and dryer. Upon arrival Saturday morning, I was told they didn't have one available and a pretty much “sorry about your luck” from the manager. They claimed someone had taken the appliance dolly without permission. Not sure how that happens. Also, does this location really only have one appliance dolly? At this point I was expecting a simple dolly to be on the truck to use, but there was nothing at all, so we had to go find one from a friend last minute. Very frustrating. Also upon returning the truck, I accidentally pulled into the overhang backwards (signage wasn't exactly clear on which direction the truck needed to face, due to the layout of the lot). The owner came out and told me I had to move it the correct way. Okay, this is fine. But he was getting in it right after anyway to return it to its parked location so I'm not sure why he couldn't have just moved it himself, but neither here nor there. The checkout process was a bit frustrating as well, as the owner instructed us to go inside to check out and the man at the desk was on his cell phone and seemingly had no idea what to do to check us out, then left to go outside and didn't return. The lady who had checked us in that morning ended up checking us out. The owner even mentioned the gas tank which was BARELY below full, but then passive aggressively said he “would let it slide” because they didn't have the appliance dolly. Overall I was very unsatisfied with the lack of empathy on behalf of the owner, poor organization and seemingly poor management practices. Will not be returning to this location. The owner specifically was very rude. I believe his name was Evan Good. Thanks.

Brittany B. 
Rating:
5.0

The manager and staff have always been very helpful even when a billing cycle was interrupted due to my own oversight.

ROBERT W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tina T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Amber A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

danielle J.  |  First Impressions 
Rating:
1.0

I've been calling the 800 number and local for 2 weeks now trying to connect my linden ave rental to my online account. The lady on the 800 # didn't know how and no one answers the phone at the store.. so how am I supposed to pay my bill ??? This is ridiculous

Kristina V.  |  Online Move In 
Rating:
3.0

We were there on Thursday July 2 to check and see about placing a few of our boxes.. We were "yelled" at since it was already after 6 pm and we had not done "all the paperwork" yet. The store was open until 7. We had reserved the unit for Thursday, July 2. Since the unit had also "not been cleaned," we agreed to come back on Friday July 3. When we arrived the next morning, the unit had STILL not been swept and mopped. So the unit was WET when it was turned over to us. Cardboard and wet floors do not make a good mix. Our time was wasted waiting for the unit to be cleaned and the floor to dry so we could place our boxes in the unit. The unit should have been cleaned in a timely manner, maybe Wednesday? Thursday morning?

Jeffrey L.  |  First Impressions 
Rating:
5.0

Great location, price, cleanliness and service,

Wesley A.  |  Online Move In 
Rating:
5.0

Always get what we request and good customer service.

Linda K.  |  Reservation 
No reviews have been submitted for this location.

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