Comentarios de los clientes para U-Haul Moving & Storage of Riverside

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Riverside

Clasificación general:

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Steve S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Brian C.
Clasificación:

El cliente no dejó un comentario.

andrew m. | Overall Experience |
Clasificación:

In the beginning we were extremely happy with the facility. We had no problem when our rate was raised from 54.99 to 59.99. We were annoyed at the immediate almost unstable $5 increase to 64.99. When the rate eventually increased to 79.99 for a 5x10x10 we were very dissatisfied. we were told the increase was not to keep people like us out, but to keep the riff faff out.

William S.
Clasificación:

El cliente no dejó un comentario.

Karen S.
Clasificación:

Rude customer service. Charged for gas and gas level was returned at same level as recieved. Sales associate was not knowledgeable extremely frustrating process will avoid this location at all costs in the future.

Nikkole W.
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Everyone was nice. Precautions for covid were great compared to many places. Quick service. Only thing I would say is dont change the order last minute to the app pickup. The app half works and it took twice as long for me to try it, than it did for me to run in the store and check in.

Matthew C.
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El cliente no dejó un comentario.

Dennis C.
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El cliente no dejó un comentario.

Joshua B.
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El cliente no dejó un comentario.

Darren B.
Clasificación:

El cliente no dejó un comentario.

Bruno B.
Clasificación:

El cliente no dejó un comentario.

quoc V.
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El cliente no dejó un comentario.

Leashia J.
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El cliente no dejó un comentario.

HELEN W.
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El cliente no dejó un comentario.

scott K.
Clasificación:

consistently provides reliable equipment, good hours, and has a good equipment options -- i am a regular customer and will return

Richard C.
Clasificación:

Mobile check in is not efficient

James G.
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El cliente no dejó un comentario.

DEBORAH J.
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El cliente no dejó un comentario.

Vivian M.
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I have always gone to this location because they are very professional and have everything you would need for a move.

Melanie E.
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El cliente no dejó un comentario.

Aaron W.
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The whole process was easy and simple. With a little planning it made a stressful move into an easy transition.

Ronna P. | Overall Experience |
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El cliente no dejó un comentario.

David W.
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El cliente no dejó un comentario.

Rhyan A.
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Staff was very helpful

Ronald M.
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El cliente no dejó un comentario.

JOHN R.
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Everything was perfect.

Racquel M.
Clasificación:

El cliente no dejó un comentario.

James K.
Clasificación:

Everything was great. From check-in to check-out there were no problems. The truck was perfect for our move. I will definitely use U-Haul again!

Robert B.
Clasificación:

Truck ran ok. Engine sounded rough..

Edward H.
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The app and online pickup and return leaves a lot to be desired. It wouldn't progress past taking a pic of the rear of my driver's license. Good thing there were efficient helpful staff on duty. They're good, your app sucks!

Laura B.
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El cliente no dejó un comentario.

David B.
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El cliente no dejó un comentario.

Kelly B.
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El cliente no dejó un comentario.

Jacqueline C.
Clasificación:

El cliente no dejó un comentario.

Franklin B.
Clasificación:

El cliente no dejó un comentario.

Rachel S.
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El cliente no dejó un comentario.

Donnie L.
Clasificación:

El cliente no dejó un comentario.

Sean K.
Clasificación:

Trailer tire flew off while on hightway

Renee S.
Clasificación:

The back of the uhaul that I received had a strong urine odor in the storage compartment. It was as if a colony of homeless people were sleeping in it. When I returned the uhaul, there were vagrants around the site and I do believe they may be sleeping in the back of the uhauls. I had to air my furniture out in my garage to get the odor out.

marvin L.
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I received excellent customer service no need to improve anything.

Matthew G.
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El cliente no dejó un comentario.

Sarah T.
Clasificación:

El cliente no dejó un comentario.

Arnold M.
Clasificación:

El cliente no dejó un comentario.

Richard R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Andrew G.
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El cliente no dejó un comentario.

Karena D.
Clasificación:

Best Friendly Customer Service.

Antonio C.
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El cliente no dejó un comentario.

Soren G.
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El cliente no dejó un comentario.

James S.
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Picking up the vehicle was great. The after hours return- not so much. The app didn't even recognize that I had a truck out, so I couldn't check in with it.

Richard E.
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Whole experience was great!! Customer service and equipment were amazing will definitely be returning if needed to this location

Kirk W.
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Drop off was quick and easy. The representatives, both by phone and in person answered all of my questions in a courteous and professional manner.

Brian P.
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El cliente no dejó un comentario.

Vanessa H.
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El cliente no dejó un comentario.

jeanette C.
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El cliente no dejó un comentario.

Thomas S.
Clasificación:

Nothong

RESA H.
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Very helpful employees. I appreciated his direction.

John C.
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Professional and attentive staff, everything was in working order, great!

Jennifer P.
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I rented using only online/phone option. The truck was a little hard to find at first and the key lock was a little hard to open but overall everything was totally great. I was pleasantly surprised at how clean the truck was, which is really important with COVID. Thanks!!

Kyle H.
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El cliente no dejó un comentario.

Charrisa R.
Clasificación:

Tried to set up apt online with app, took longer. So I went inside, credit card machine wasn't working so it took much longer.

Robert N.
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El cliente no dejó un comentario.

Ray T.
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El cliente no dejó un comentario.

Thomas P.
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El cliente no dejó un comentario.

Paul R.
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El cliente no dejó un comentario.

Timothy G.
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I have rented from 10 different uhaul locations across the country being military. Sarah the agent at this location is head and shoulders bob want agent I have ever experienced! Very professional, very calm, organized and efficient. She should teach classes for uhaul

Chris F.
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El cliente no dejó un comentario.

Kristina V. | Online Move In |
Clasificación:

I’ve been calling the 800 number and local for 2 weeks now trying to connect my linden ave rental to my online account. The lady on the 800 # didn’t know how and no one answers the phone at the store.. so how am I supposed to pay my bill ??? This is ridiculous

STEPHEN S.
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El cliente no dejó un comentario.

Robert J.
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El cliente no dejó un comentario.

RICK K.
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El cliente no dejó un comentario.

SCOTT N.
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The fees are subtlety hidden and quickly add up... But this is about par for the course...

Scott H.
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El cliente no dejó un comentario.

JOSEPH R.
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N/A

John T.
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El cliente no dejó un comentario.

Piper R.
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Very friendly with great customer service! Thanks!

ANGELA D.
Clasificación:

El cliente no dejó un comentario.

JANE A.
Clasificación:

El cliente no dejó un comentario.

James K.
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El cliente no dejó un comentario.

Nicholas A.
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El cliente no dejó un comentario.

Frank P.
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Truck available and clean. Prompt service so no complaints at all.

John A.
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Sandy the girl that waited on me was super knowledgeable and very friendly

LOGAN H.
Clasificación:

Too much walking around the building to return the truck. Sketchy people roaming around the property. Got a fuel charge due to online drop off error

Melinda M.
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Top notch facility. I drove up and someone came our to service me and get me on my way.

Barry C.
Clasificación:

Quick checkin/checkout, friendly staff...

Kimberly S.
Clasificación:

El cliente no dejó un comentario.

Kimberly S.
Clasificación:

El cliente no dejó un comentario.

Mike M.
Clasificación:

We rented a cargo van for a day. Everything from the initial rental of the van, the driving of the van and check in went very smoothly. Great service.

Jeffrey L.
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El cliente no dejó un comentario.

Felicity Paige N.
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El cliente no dejó un comentario.

Robert H.
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The people were extremely friendly and helpful. Thanks

Theresa C.
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El cliente no dejó un comentario.

Daniel K.
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El cliente no dejó un comentario.

DEAN B.
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Fast easy and simple. I recommend this location.

Cordell W.
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El cliente no dejó un comentario.

Dennis N.
Clasificación:

El cliente no dejó un comentario.

Michael F.
Clasificación:

The staff was very helpful. They gave us suggestions and showed us aspects of the vehicle which would make our move so much easier. For example, there are tie-downs built into the back of the pick-up which were used to keep the items secure while we moved them. The staff were friendly, competent and welcoming. They were glad for our business. thanks to them.

Susan A.
Clasificación:

Very friendly and knowledgeable customer service in this U-Haul store! Would definitely recommend!

Phillip S.
Clasificación:

El cliente no dejó un comentario.

BRIGHAM F.
Clasificación:

These folks are always professional and courteous and get me out on the road as quickly as possible.

Jennifer C.
Clasificación:

I had ordered an appliance dollie but when i went to pick up my truck i was told they didn't have the dollie. I was given a regular dollie freeof charge and the associate let me borrow his own personal straps! I was impressed! Great customer service!

Ashley M.
Clasificación:

El cliente no dejó un comentario.

Nicholas M.
Clasificación:

Make the online check-in able to upload drivers licenses

Amee A.
Clasificación:

No issues, employee apologized for me dealing with the issues during pick up

jesse S.
Clasificación:

El cliente no dejó un comentario.

Larry L.
Clasificación:

El cliente no dejó un comentario.

JEFF M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jeffrey L. | First Impressions |
Clasificación:

We were there on Thursday July 2 to check and see about placing a few of our boxes.. We were "yelled" at since it was already after 6 pm and we had not done "all the paperwork" yet. The store was open until 7. We had reserved the unit for Thursday, July 2. Since the unit had also "not been cleaned," we agreed to come back on Friday July 3. When we arrived the next morning, the unit had STILL not been swept and mopped. So the unit was WET when it was turned over to us. Cardboard and wet floors do not make a good mix. Our time was wasted waiting for the unit to be cleaned and the floor to dry so we could place our boxes in the unit. The unit should have been cleaned in a timely manner, maybe Wednesday? Thursday morning?

Wesley A. | Online Move In |
Clasificación:

Great location, price, cleanliness and service,

JACKIE U. | First Impressions |
Clasificación:

Extremely friendly and helpful.

Nancy D. | Overall Experience |
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Thanks everything is great!

Randy C. | Overall Experience |
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I didn’t appreciate UHaul raising the rates without giving me a notice, and time to decide if I accepted it. Also didn’t appreciate the no pro rate time. If I don’t use an entire month I shouldn’t be charged for it. I’ll never use UHaul for anything else ever again. You Lost a customer for life. I also will not recommend you to anyone.

Rhonda S. | Overall Experience |
Clasificación:

I was very impressed with the staff. And the cleanliness of the units.

Angela B. | First Impressions |
Clasificación:

very nice

Karin M. | Overall Experience |
Clasificación:

My only concern was the broken glass pieces in parking lot. Maybe check and sweep parking lot.

Rhonda S. | Overall Experience |
Clasificación:

I have always been very satisfied with your services.

Ben B. | Overall Experience |
Clasificación:

Only one parking space has really easy access to the storage space. Could be two, or maybe three, if one was for a van without a frailer.

Rhonda S. | First Impressions |
Clasificación:

Great customer service 👍.

Rhonda S. | First Impressions |
Clasificación:

I have always been satisfied with your services.

Lori R. | First Impressions |
Clasificación:

Scott Ross was extremely helpful in the process of getting the needed storage space.

Kim H. | Overall Experience |
Clasificación:

I turned in a locker. I thought i should of got an return..my payment was not up till the end of the month..thsnk you

Janet N. | First Impressions |
Clasificación:

Sarah H was excellent!

Osir O. | Overall Experience |
Clasificación:

Very clean and easy to access. Moving carts always available

Casey C. | Overall Experience |
Clasificación:

Staff was always very helpful and friendly. Especially the young lady! (I can't remember her name).

thomas g. | Overall Experience |
Clasificación:

Thanks

Holly S. | First Impressions |
Clasificación:

The man that helped me was extremely professional and courteous. He did his job well and still kept it friendly.

Raelynn B. | Overall Experience |
Clasificación:

Staff was great! Professional, friendly and informative! They deserve a team award!

Jim P. | First Impressions |
Clasificación:

Great experience! Staff was extremely helpful and very pleasant to deal with.

Michael H. | Overall Experience |
Clasificación:

The loading/unloading vehicle lane facilitated easier transition of our belongings. It was especially useful on a misty morning. We also appreciated that carts that were provided.

Linda K. | Reservation |
Clasificación:

Always get what we request and good customer service.

charles h. | Overall Experience |
Clasificación:

The facility is clean, well lit and climate controlled, and alarmed. Very good for the money.

Lisa H. | Overall Experience |
Clasificación:

..

Dave h. | Overall Experience |
Clasificación:

WONDERFUL SERVICE!!

Michelle P. | Overall Experience |
Clasificación:

Facilities are climate controlled and convenient.

No se han enviado comentarios para esta ubicación.

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