Customer Reviews for U-Haul Moving & Storage of Rivers Ave

4,188 comentarios

2155 Credit Union Ln   North Charleston, SC 29406
(Behind C&W Chinese Buffet and Salvation Army)

(843) 572-1140

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(843) 572-1140

2155 Credit Union Ln
North Charleston, SC 29406
(Behind C&W Chinese Buffet and Salvation Army)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

edgardo v.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KERRIN W. 
Clasificación:
1.0

This is the worst place they are too high for no reason

Iviss B.  |  Overall Experience 
Clasificación:
2.0

Chaotic organization, confusing scheduling. Not able to reach via phone. Not a customer centric location.

DANIEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan N. 
Clasificación:
4.0

Service was good and the truck was good. I left one of my men to complete the transaction. When he showed up there were 3 dollies on the truck. We have fifteen dollies and didn't dollies. When I rented online I chose insurance but declined equipment. I asked my man about dollies and he said they told him he must take them. SAD!

AARON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

A Q. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFFREY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CATHERYNE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Al R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cassandra S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd P. 
Clasificación:
4.0

The two times I was there the computer system was down. You're a big company why don't you upgrade your system. Everything on your app was fine but in store seems to be an on going problem.

KEITH W. 
Clasificación:
2.0

Have the requested equipment at the location you requested, especially if you do the request weeks ahead of time. I'd also appreciate not getting BS'd by the people in the office. The first person I got the truck from was honest and straight forward with us. When I returned the truck I did 20 miles less than the estimated mileage and came back with more gas than I started with and it stills ended up being $30 more than the quote I got from the guy I got the truck from……. He had estimated $130 but I had to pay $168….

Timothy B. 
Clasificación:
5.0

Nice Friendly Crew. CONGRADS

LAWRENCE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINE K. 
Clasificación:
5.0

The gm is very effective in her duties and it shows

ANTHONY F. 
Clasificación:
5.0

In and out fast. Staff very friendly

Ronald B.  |  First Impressions 
Clasificación:
5.0

If you can do better than excellent you would. All employees at this location and Duncan's Hardware on Redbank Rd, Goose Creek are courteous and pleasant to talk to and when we have a problem especially at other locations they help solve them quickly as possible. Only two locations we do not have problems with is this location and Duncan's Hardware on Redbank Rd, Goose Creek.

LINDA N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Aidan O. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Melzetta B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Glenn H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOUSA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

VIVIAN S. 
Clasificación:
5.0

Very understandable and respectable

Shaunda S.  |  Overall Experience 
Clasificación:
5.0

Great customer service and very patience associate. .

OCTAVIA S. 
Clasificación:
5.0

Our favorite location ever!

CHARLES G. 
Clasificación:
5.0

El cliente no dejó un comentario.

VAL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Erle D. 
Clasificación:
5.0

This was not the original location that Uhaul had for me to turn it in. The original place had no space to drop of the trailer. I tried 4 other locations before that also did not have room for a trailer. One of them told me to call Uhaul directly. UHaul provided me this location. They also reimbursed me $50 for having to go to several locations. UHaul needs to ensure where they tell you to drop of something they actually have room for it.

Kenneth F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ferdinand C.  |  First Impressions 
Clasificación:
1.0

The store rep was very rude. I was trying to check the truck out and she came out the door raising hell telling me that the truck was on reservation for someone else and that I couldn't get it. Told her I did everything online she said well you got a problem because this truck is not available so you need to call corporate. Before I could call the chat rep had approved my rental so I told her she better check she came back to the truck and handed my husband the keys in a rude manner after she yelled at him. If the truck was double booked that was not the way to handle this then when she came out she was on the phone with someone yelling at them not to book things for her store without calling her again unprofessional. Never did she apologize for being rude and she better be glad my husband mental did not click because he doesn't do good with people yelling at him in his face glad I was their to calm him. A store rep should never put the blame on the customer for the business mistake.

MARCETA W. 
Clasificación:
4.0

El cliente no dejó un comentario.

CLAIRE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHAD H. 
Clasificación:
5.0

They were awesome. Polite, professional and proficient. Simply the Best!

Gary E. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONI T. 
Clasificación:
4.0

When a customer places an order and has a confirmation to pick up a truck at one location, the truck needs to be there. Thankfully this location was not to far away and had a truck for me.

SHARON T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frederick D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isiah S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES G. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS U. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN D. 
Clasificación:
5.0

The staff was amazing and trying made the experience easy to manage!

Christopher H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE B. 
Clasificación:
5.0

Great service!

Joey L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Petrice B.  |  Overall Experience 
Clasificación:
5.0

I had a reservation for a 6x12 trailer confirmed for another location (King St), but when I arrived they did not have the trailer that my reservation had said they would have, so they moved the reservation across town. It took an extra hour to get through Charleston traffic and back to my moving location, so that was a pretty big pain. The Credit Union location was great though, I have no complaints about them.

Cooper M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reinaldo Enrique L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shanice G. 
Clasificación:
3.0

There were 2 employees working at the time, the gentleman was kind and helpful. The gentleman was taking care of things outside when I walked in and the lady was checking another customer out when I walked in. The lady apparently can't multitask as she had to completely abandon the checkout process to talk with the customer about their myriad of tattoos and future plans. There were a lot of tattoo's to talk about. The truck ran great, but smelled like there had been a heavy smoker inside and whatever deodorizer was used wasn't quite up to the task. I have used this location before and will do so again when the need arises.

Joshua H. 
Clasificación:
3.0

Great pickup truck but smelled like smoke.

THOMAS M. 
Clasificación:
4.0

If possible to cool down the units areas cause it's toasty while moving things in and out :)

JEREMY M. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVEN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
5.0

Parking at this location was very tight but the staff was very good.

Richard W. 
Clasificación:
3.0

When I requested the boxes, I thought the quote I was given would be the cost. I was charged a rental fee beyond what I was quoted, on the SC side. I got a refund, but how many times has this been done to others and they just assumed it was correct?

Sara R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melvin O. 
Clasificación:
4.0

El cliente no dejó un comentario.

DESHUNN B. 
Clasificación:
1.0

Didn't know there rat problem was as serious until I started moving my furniture in, you can hear the rats running on the metal roof. Plus the storage was not what I was shown for a two bedroom apartment not even enough room.

Lyric S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WUBISHAT G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janeen H. 
Clasificación:
4.0

Well I know that something is wrong with door c. So I guess I’ll have to come during open hours

Carlos B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

THEODORE C. 
Clasificación:
3.0

My vehicle request was changed from a cargo van to a pick-up truck. I couldn't use the truck because I couldn't reach my things without a step stool.

Ann S. 
Clasificación:
4.0

Oil level was below the "Low" mark. The power steering fluid was the same.

TERRY L. 
Clasificación:
4.0

More staff to help with the work load

JERRY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY S. 
Clasificación:
5.0

Not a thing

MELLANY R. 
Clasificación:
3.0

El cliente no dejó un comentario.

TONYA W. 
Clasificación:
5.0

No improvements needed.

randy F. 
Clasificación:
4.0

Everything was fine until I went to return the truck. Just really need to streamline the return process and make it a little bit easier. I tried to return it by 9pm at night, but on the app, I had to take pics of the mileage and fuel gauge as well as having to take pics of the inside of the truck to make sure it was clean. I just it to be quite frustrating to have to take pics of everything just to return a truck . I don't have to do this when returning a rental car. I just believe the return process should be a little bit easier to do. Thanks.

Mark S. 
Clasificación:
1.0

I've used this location over the years and had great experiences, this time my experience was horrible, upon returning vehicle, Olivia was very rude and nasty, I have my receipt and notice I was charged twice which has caused my account to overdraw, store manager was not there and she is a very nice lady.

TEISHA R. 
Clasificación:
5.0

Great customer service.

Kailani P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl J.  |  Overall Experience 
Clasificación:
1.0

I am furious and I will not pay the amount owed until a representative contacts me like I was promised. I was screwed around fir 8 hours on Saturday and spent over 80$ in Uber fare chasing the truck I had reserved the day before. Put me behind schedule for the project and cost me and my business financially. This was the worst experience ever.

Alexis T. 
Clasificación:
4.0

Customer service is awesome. Next time have enough double trailers for my ubox containers so they can be delivered on time. I was also misquotes for delivery by $75. Pick up for my truck wasn't set up correctly and no one called to confirm so I ended up having to travel and hour both ways just to get my truck. So many things wrong. Will never order through you all again. I'll pay the higher price somewhere else for peace of mind.

Jacquelin G. 
Clasificación:
1.0

I returned the truck at the same fuel level as I received it and was told it was received with less fuel. The employee told me it was a 20 credit I was losing and couldn't provide any reasoning and stared at me with a blank face when I discussed the fuel levels.

michael F. 
Clasificación:
5.0

I wish I could remember the name of the girl who helped me with this rental... she was great!!

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE P. 
Clasificación:
1.0

Filthy truck and lied to about the charges to be paid never again

brian B. 
Clasificación:
1.0

Very poor customer service. The rep disappeared for several minutes and took a while even after the outside person said he'd informed her customers were inside waiting. When she finally arrived there was no acknowledgement of the wait or explanation. I rent from this location fairly often and run his experience was most disappointing.

DUANE H. 
Clasificación:
4.0

Only issue that we have we requested client Appliance hand truck which was approved by the store and then when I went to pick it up it was given to another customer and we were disappointed in it because we made it we’re battle another hand truck was awful but we had things we had to take up three flights of stairs

Howard H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tawana B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ernest V. 
Clasificación:
5.0

The staff are Very Professional, Efficient and Knowlegeable of the products provided. A coin operated cold beverage and snacks machines in the customer waiting area would be appreciated by customers

mark M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN P. 
Clasificación:
5.0

Yo

YANN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
5.0

Great team, very helpful. I was in and out in no time.

MICHAEL N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rickter H. 
Clasificación:
4.0

The available parking for trucks and trailers is cramped. It was a bit of a challenge to safely navigate safely through the parking lot

PETER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DUANE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward S. 
Clasificación:
5.0

Least amount of waiting I've ever had at any Uhaul location for equipment. Excellent, efficient staff.

SEAN H. 
Clasificación:
4.0

El cliente no dejó un comentario.

GEORGE W. 
Clasificación:
1.0

Get reliable drivers to pickup and deliver items in a timely fashion. And get trucks that don't break down and require drivers to break the order up in order to deliver on a trailer

Jeannine W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jarrod K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY F. 
Clasificación:
3.0

When I was going through the return process through the application on my phone it would not accept the picture of the odometer and fuel gauge. I had to use the website in order to successfully finish my return.

Charles L. 
Clasificación:
5.0

staff was friendly

Tony M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHANDLER F. 
Clasificación:
5.0

This location is great - a job well done!

Tania Q. 
Clasificación:
3.0

Excellent process. Install started on time and was completed in a timely manner. This service was considerably less expensive than others offering this service.

Tom P. 
Clasificación:
4.0

El cliente no dejó un comentario.

BENJAMIN S. 
Clasificación:
5.0

management was very nice and helpful! Rates.are reasonable too, I like the easy access, and the the convenience of the moving cart. I will highly recommend your company!

Christine B.  |  First Impressions 
Clasificación:
4.0

Eddie was ready and able to help me with my storage requirements. He knows well what he is doing and went the extra mile to be sure I was satisfied. Great experience. I recommend this location!

GABRIEL G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lenor D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Eva S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda J.  |  First Impressions 
Clasificación:
5.0

We moved in Sept of 1995. We are getting this survey because some how the computer showed us as moving out. Hayden "Russell" at the Rivers ave "Credit Union Lane" was very helpful fixing the issue.

Patrick D.  |  First Impressions 
Clasificación:
4.0

Good customer services

Leroy D.  |  First Impressions 
Clasificación:
5.0

The staff were incredibly patient and kind, and my UBox was delivered and picked up in a timely manner.

jessica r.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

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