Comentarios del cliente para U-Haul Moving & Storage of Rivers Ave

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Rivers Ave

Grado total:

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Raymond M. en

Grado:

El cliente no dejó un comentario.

Tiffany R. en

Grado:

I will forever only use this location from now on. My vehicle was IMPECCABLY CLEAN! It smelled great, the back was immaculate as well as the dolly I rented. The new girl that helped me was very knowledgeable and courteous. The manager over there is running a tight ship. Not sure how things look behind customers view, but the front end is looking great! Keep up the great work. Tiffany Ross

Christopher M. en

Grado:

El cliente no dejó un comentario.

William L. en

Grado:

El cliente no dejó un comentario.

Nakeysa H. en

Grado:

El cliente no dejó un comentario.

Patrick M. en

Grado:

El cliente no dejó un comentario.

Joe L. en

Grado:

Nothing y'all did a great job.

Joseph R. en

Grado:

All staff was extremely helpful.

Sylvia M. en

Grado:

El cliente no dejó un comentario.

Gail C. en

Grado:

Everything was great! Fast and Easy!

BENJAMIN J. en

Grado:

El cliente no dejó un comentario.

Andrea C. en

Grado:

Cleanest truck I have EVER rented. They team was efficient and knowledgeable. They had me in and out in minutes for both pick up and drop off. Amazing! If you need to haul something, this is your place to rent equipment!

Patricia W. en

Grado:

El cliente no dejó un comentario.

James W. en

Grado:

Two young men who help me were great, they were fast, hooked up a trailer and lights and had me on my way in a short time. At return it was easy with same guy checked me in with and phone and again I was on my way. Reward them for being prompted, and great employees that made u haul a great rental experience. if every store was staffed like that store you would a trouble free rental and returns. I will drive further to use this store over others because of the service I received.

Christian B. en

Grado:

El cliente no dejó un comentario.

Antonio T. en

Grado:

40$ for late return is bit much. Over all appreciate uhaul.

Berndette M. en

Grado:

El cliente no dejó un comentario.

pam K. en

Grado:

El cliente no dejó un comentario.

Thomas P. en

Grado:

El cliente no dejó un comentario.

Corey H. en

Grado:

Cleaner interior inside pick-up truck

William L. en

Grado:

El cliente no dejó un comentario.

Joseph J. en

Grado:

El cliente no dejó un comentario.

Anna M. en

Grado:

My mom picked up the trailer. Said the young guy was great. Nice, polite and quick at hooking up the trailer and getting her on her way.

Candace R. en

Grado:

El cliente no dejó un comentario.

David E. en

Grado:

El cliente no dejó un comentario.

Reginald H. en

Grado:

El cliente no dejó un comentario.

Iram J. en

Grado:

El cliente no dejó un comentario.

Jerry H. en

Grado:

The trailer could have been swept out (some dirt, leaves, a loose screw) before I received it but but overall it was okay. The roll up back door could use some lubrication. Overall, great staff, great service and great equipment. A very satisfied customer. Thanks

Christopher W. en

Grado:

I was charged for a cleaning fee when there was no cleaning needed

Claudia D. en

Grado:

Nice customer service.

Brian F. en

Grado:

Service at North Charleston UHaul was great!!! I had to return my car trailer first in order to be able to unload my truck. Man, was I glad to not be towing a car for the remainder of my move. 😁 I would highly recommend this location.

Cynthia G. en

Grado:

El cliente no dejó un comentario.

Tanya T. en

Grado:

Justin was very helpful and friendly. I will certainly consider this location in the future!

Brian H. en

Grado:

El cliente no dejó un comentario.

David W. en

Grado:

Great customer service. Truck was very nice and clean. Best service I’ve received by UHaul. Very happy customer

DahQuell M. en

Grado:

Car chargers & gas were minor concerns. Possibly provide a $20 minimum towards gas for each truck and the customers finish fill it the rest of the way

jessica M. en

Grado:

El cliente no dejó un comentario.

STEPHEN L. en

Grado:

El cliente no dejó un comentario.

Micah M. en

Grado:

Unfortunately the chain mounted to my rear axle was mounted tightly and shifted just a bit during travel and was way too tight to get it off when I arrived at the drop off place. The uhaul folks at the drop off location tried to help me but were closing soon and had to go. This left me with roadside assistance which said it would probably take an hour to get someone there to help. An hour later I had some bolt cutters and permission to use them. Big hassle after a long trip. People, equipment and facilities were great but don’t put the chain on so tight next time.

Kendrick S. en

Grado:

Continue with the great service.

Jennifer C. en

Grado:

El cliente no dejó un comentario.

Norman M. en

Grado:

El cliente no dejó un comentario.

Vanessa B. en

Grado:

El cliente no dejó un comentario.

Sandra A. en

Grado:

El cliente no dejó un comentario.

Bill K. en

Grado:

El cliente no dejó un comentario.

Jillian M. en

Grado:

El cliente no dejó un comentario.

Patrick M. en

Grado:

El cliente no dejó un comentario.

Latoya B. en

Grado:

El cliente no dejó un comentario.

Theren W. en

Grado:

Have at least a half tank of gas in the truck

Richard K. en

Grado:

Nothing. Russell was great. There were some IT issues. Perhaps assess connectivity issues or employee training. I believe the issue was IT and not employee related

John T. en

Grado:

Make sure there is not paraphernalia in any part of the vehicle or any attachments I will have somebody to locked up if they get pulled over!

Brandon S. en

Grado:

Great service. Really happy with the unit!

Maria T. en

Grado:

El cliente no dejó un comentario.

Robert W. en

Grado:

El cliente no dejó un comentario.

Joshua R. en

Grado:

El cliente no dejó un comentario.

Frank A. en

Grado:

El cliente no dejó un comentario.

Wilfredo R. en

Grado:

None

Dennis J. en

Grado:

Hire better, more responsible people from the manager Justin to the incompetent crew- I don’t have the energy to write a full review as I have contacted my credit card company to fight the charges. When I returned the van on 12/21 and was going to fight the charges then Justin the manager told me that he would take care of my dispute but of course he did nothing!,

Alvin G. en

Grado:

Eventhough I submitted my credit card and drivers license info online I still had to provide that info in person. What was the point providing it online?

Adrian J. en

Grado:

El cliente no dejó un comentario.

Denise A. en

Grado:

The guys were very nice and accommodating

Robert W. en

Grado:

El cliente no dejó un comentario.

Hadi R. en

Grado:

El cliente no dejó un comentario.

John H. en

Grado:

Better parking.

Marynell J. en

Grado:

Excellent customer service! Thank you!!

Raymond T. en

Grado:

This is a professionally run origination. The staff inside were excellent and then the crew outside hooked up all the equipment for me to get on the road!! I am a 100% disabled veteran from the Viet Nam area and something new to do sometimes puts a strain on me, so ALL help is welcome. WELL DONE U HALL TEAM!!!!! Raymond Truesdale

Peter R. en

Grado:

under staffed location, but very friendly and helpful

James M. en

Grado:

Russell at this location was professional and thorough in receiving the truck and auto transport. Absolutely, I would recommend this location for your U-Haul needs. This location is clean and easy to get to and out.

Amber B. en

Grado:

? Justin

Keri T. en

Grado:

I actually rented from the 8222 Dorchester road location because it was closer for me but they didn’t bother to call to let me know that the truck was not going to be returned by Carlos (the previous renter) so they didn’t have a truck for me. I was then sent to this location for the truck and even though they had nice brand new looking trucks I got an old beat up truck that smelled like mold, had cigarette butts in the back, had tires on the back that looked bald almost, the head lights were aimed at the ground and mad it hard to see & I had to fight the gear shifter for it to go into gear. I reserved my truck and had a $50 guarantee that it would be there but when I asked the manager at the 8222 Dorchester road location I was also told that didn’t count since she found me another truck at a different location. But that ended up costing me more in gas, miles & time since it was further away.

Richard H. en

Grado:

El cliente no dejó un comentario.

Gerardo P. en

Grado:

El cliente no dejó un comentario.

Juanita L. en

Grado:

N/A

Luther B. en

Grado:

El cliente no dejó un comentario.

Jeff F. en

Grado:

Extremely professional and courteous

James G. en

Grado:

Thank you Justin for a quick checkout

dennis D. en

Grado:

The two guys who were working there on Thanksgiving Day were both very helpful and thorough.

Chrysoula M. en

Grado:

El cliente no dejó un comentario.

Peggy D. en

Grado:

Plan on using again soon.

Ronald B. en

Grado:

Make sure you have the equipment that was reserved

William H. en

Grado:

I was charged for a dolly that I never used or received.

Sharlonda T. en

Grado:

Excellent customer service for pickup and return.

eva S. en

Grado:

I had reservations for a week got there to pick up at the 9 on Saturday only one person working the desk the line was out the door and I got my truck it was around 11 and the guy at the desk still had to get the keys and go get the truck the same paper work I did to reserve I still had to show all the same information what was the purpose to reserve I feel like all the pick up on Saturday it should had been more help

Tristan M. en

Grado:

We chose this location because it was highly rated, and service was fast, friendly, and helpful. Will go here if we need a UHaul again.

Niccoya D. en

Grado:

Lower your prices because what people pay for is definitely NOT what they get.

Noble D. en

Grado:

The young man who unhitched the trailer from my truck was very friendly and accommodating.

Michael Brown Y. en

Grado:

When someone reserves equipment, reserve the equipment! I asked for a furniture dollie a week in advance they did not have it and they didnt have the size truck I asked for! Other than that it was excellent.

Jonathan M. en

Grado:

Said they didn’t have the trailer I needed and sent me across town. After arriving across town, that location didn’t have my trailer...and more importantly...the first location did...two of them. Almost had to cancel a project due to the wasted time running around. People are nice by UHaul processes and systems are ABYSMAL. Don’t even get me started...express check in? Ha!

James G. en

Grado:

El cliente no dejó un comentario.

Tilishia T. en

Grado:

I NEEDED a truck at 430pm for daylight moving. I chose a location via phone customer service but was told they didnt have trucks available so I went to where i was directed only to find out AFTER 6PM that my truck was not there.i was then sent to another location who also DID not have the truck ready.i finally got the truck AFTER7PM.attempted to load and realized IT WAS JUS TOOOO DARK to do anything. I brought truck back same night for parking & came bak DAYLIGHT hours grabbed it & went moving but my FREE movers were no longer available so i had to kick out AN UNEXPECTED $100 for replacement movers & an additional day on the truck rental to fit the schedule of my NEW movers. THEN for after hours drop off service, my internet wouldnt work but the system wouldnt allow my daughter to do it from her phone for me because she needed to be at the trucks location. It was AWFUL!

Robert M. en

Grado:

Justin and his staff are great. They are always courteous and helpful.

Jonathan M. en

Grado:

Tried express check in on the website to speed up the process. Actual check in once I arrived, was no different than before. I had to provide all the exact same information...again. Also, Durinf drop off, told the clerk that we needed to pick a better spot to drop the trailer, as it would block the only open entrance. The other entrance was blocked also. He didn’t care. I exited the parking lot through the grass between two I haul trucks. People were waiting in long lines in the road. The blockages were unnecessary...the U haul lot was far from full, they just weren’t queuing up the equipment. Seemed lazy. Overall, friendly...but not impressed.

Brittany M. en

Grado:

Had a lot of trouble getting a larger truck got sent to three different locations.

Deborah G. en

Grado:

The ease of getting the rental was refreshing. The level of.professionalism is what many others that are in customer service need to adopt. Thank you for making my experience pleasant.

Lauren E. en

Grado:

El cliente no dejó un comentario.

Patrick D. en

Grado:

We moved in Sept of 1995. We are getting this survey because some how the computer showed us as moving out. Hayden "Russell" at the Rivers ave "Credit Union Lane" was very helpful fixing the issue.

matthew Y. en

Grado:

At the time of pickup (2pm Tuesday), there was several (I counted at least 6) employees on site, but still had to start attaching trailer myself after waiting extended period of time. At time of drop-off (1pm Wednesday), there was only 1 working the inside; a 2nd person appeared outside and unhooked the trailer while I was waiting for the rep to finish with a customer in front of me.

Joan S. en

Grado:

Busy store that can be difficult to reach by telephone. Great service by friendly staff.

Dean C. en

Grado:

El cliente no dejó un comentario.

LINDA B. en

Grado:

El cliente no dejó un comentario.

Carl K. en

Grado:

This trailer was very dangerous to pull. I am a CDL driver and have a boat and camper I pull regularly. When you tried to pull at Highway speed it swayed so violently that it almost caused me to wreck. I have never been that scared of not being able to regain control of my vehicle.I could not pull over 55mph without it starting to sway. It was a little better once loaded but not much. If someone with less experience would pull that trailer there is no question that they would wreck. I let the location know but my concern is that they will brush It off as lack of experience. Please make sure that the trailer is repaired immediately. I would hate for it to create an accident.

Diana K. en

Grado:

El cliente no dejó un comentario.

Kimberly N. en

Grado:

El cliente no dejó un comentario.

eloise w. en

Grado:

Justin and the rest of the workers was there was friendly nice and if I would ever come back to Charleston I will use you guys again.

Edson M. en

Grado:

Excellent overall customer service with clean air conditioned storage units! Beyond my expectations after a poor experience when renting truck in Kentucky.

Leroy D. en

Grado:

Good customer services

Michael B. en

Grado:

While I think this U-haul location has the best customer service of all locations I have dealt with, I was not pleased with the price of storage compared to other locations in town.

Michael B. en

Grado:

Always a great experience at this location

Matt L. en

Grado:

Justin Brownell, from the uhaul facility on Rivers Ave in Charleston SC, was the light at the end of the tunnel, he went out of his way to make up for multiple issues with Uhaul/ubox in San Francisco

Tom H. en

Grado:

I have to say, everything promised was delivered thank you

shaine b. en

Grado:

We rent a U-Haul box. The company was great. They delivery drive was amazing. The only thing was the box would not close properly & would leak.

Ralph L. en

Grado:

Very accommodating and professional!

James G. en

Grado:

The staff is always helpful and friendly

DJ P. en

Grado:

Very friendly staff. U Haul could improve it's billing and credit terms for business customers. It took a while to get an W-9 and we had a very small window to submit monthly company checks.

RON N. en

Grado:

Thanks

Lisa L. en

Grado:

Very nice and friendly and got me serviced fast

Robert W. en

Grado:

Called ahead. Reserved unit. Next day drive to location in car first to make sure ok. They said I needed my truck there. Got truck. Unit full of someone stuff. Next location.....same problem. Wow.

thomas d. en

Grado:

The agent who delivered and picked up our uboxes was excellent. She was personable, friendly,helpful, and answered all our questions. I would highly recommend her.

Brett S. en

Grado:

Thank you

Brittney P. en

Grado:

Na

john b. en

Grado:

great staff, very friendly

barbara f. en

Grado:

The ladies who delivered my u box. We're amazing So friendly and fast

Certisteen S. en

Grado:

Very good service and I would recommend them to my friends.

KENNETH K. en

Grado:

great place,very good people. Only problem is space for parking in front and room to unload in back.

Frederick Y. en

Grado:

Our entire Uhaul moving experience was poor. I will never move with Uhaul again.

Susan R. en

Grado:

I NEVER give five stars to anyone. I moved to SC from ID. My first day in SC was made of nightmare material. The staff at this facility went above and beyond to help make this awful day salvageable.

Anita B. en

Grado:

The staff at the Rivers Avenue location were very friendly and helpful. My only complaint is that when my UBox arrived damaged I was not immediately called.

William V. en

Grado:

The associates were helpful and friendly. I was disappointed that the unit was not climate controled. . It was free and we love UHaul and will always rent from you in the future.

Cheryl B. en

Grado:

The box was scheduled by your staff for delivery between 10:00-1:00. It was delivered at 4:30. Talking to someone took 3 calls and transfers to others who knew nothing. Sorry you were so busy.

karen p. en

Grado:

did not go to facility

Tracy W. en

Grado:

Elizabeth rocks She was more than accommodating when it came to my delivery and pick up of my Uboxes. Thanks you soooooo much

jessica r. en

Grado:

The staff were incredibly patient and kind, and my UBox was delivered and picked up in a timely manner.

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