Customer Reviews for U-Haul Moving & Storage of Pasadena

9,935 comentarios

552 S Raymond Av   Pasadena, CA 91105
(S Raymond @ California)

(626) 795-6888

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(626) 795-6888

552 S Raymond Av
Pasadena, CA 91105
(S Raymond @ California)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Darryl S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rene C. 
Clasificación:
5.0

Service was great, very quick and efficient, without compromising Customer service. Truck was clean ,attendants we're very friendly as well. ¡Gracias!

Lacey Z. 
Clasificación:
5.0

Locks are not secure.

Dan F. 
Clasificación:
5.0

It was wonderful experience

DAVID A. 
Clasificación:
4.0

Charged me $25 because the truck had a little bit of mud on it. I'm sorry it rained? I can't take your 11-foot high truck through a car wash. That's bull.

Morgan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kartik S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mona M. 
Clasificación:
1.0

horrible... went to sunvalley.. where i did my reservation... they said catalytic converter was stolen... then sent me to pasadena... truck was rattling horribly... then they charged for gas... which was incorrect... shanna refunded... only shanna good.... the whole experience... trash... not auprised from a big chain

tigran O. 
Clasificación:
5.0

Very nice customer service. Driver side visor is broken in the truck I rented.

Sara F. 
Clasificación:
5.0

The truck had loose steering and wondered left and right in the lane. I had to work hard to keep it straight on track. The truck needs maintenance.

Donn W. 
Clasificación:
4.0

El cliente no dejó un comentario.

JODREY W. 
Clasificación:
4.0

The truck ran terrible and barely made it back to the drop off location.

Brian O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thea T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elisa Ann C. 
Clasificación:
5.0

Had no issue with pickup and was greeted kindly and taken care of upon return.

Thomas S. 
Clasificación:
5.0

Great customer service, from the second I walked in to pick to when I dropped off the equipment rented out to me, everyone was very helpful

Carlos A. 
Clasificación:
5.0

It would be nice if there were some quicker way to locate your vehicle once check-in was completed. I had to hunt around the lot a bit; not a huge problem, but saving 5 minutes would have been nice.

Scott B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nicolas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Boghos K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aurea S. 
Clasificación:
5.0

nice

JERRY S. 
Clasificación:
5.0

For the biggest rental trucks, make the return area easier to turn the vehicle into. It was an inconvenient entrance for there and very difficult to turn it between the barriers to return it.

Eric B. 
Clasificación:
4.0

Staff was helpful. Truck was clean (engine didn't have a lot of power but it ran). Overall good experience!

Molly S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Boqiang S. 
Clasificación:
5.0

Nice't

Richard S. 
Clasificación:
3.0

a new manager was on the job .... he had many new requirements that were needed to rent the vehicle ... another phone # was required, and he was very fussy about the time of return ... when I returned the vehicle I was 15 minutes early, but he called the 2nd phone # to inform me that I was late, what a way to run a business, I have rented from this location many times, and have never had this type of treatment ... is this good customer relations ??? I think NOT

MICHAEL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dan E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eve H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jiansheng L. 
Clasificación:
5.0

Very thorough good customer service

Yvette M. 
Clasificación:
2.0

The guy at the desk was very rude in telling customers where to park. The guy who hooked up the trailer was not very polite. Seemed like he didn't want to work.

Bruce G. 
Clasificación:
4.0

Wait time in the beginning was a little long. Employee was in the phone with a client and no one else was in th the office to help. Eventually another employee came in and was able to assist us. The service once helped was great from beginning to return the same day. Gracias.

PATRICIA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sung ho C. 
Clasificación:
5.0

El cliente no dejó un comentario.

George Q. 
Clasificación:
5.0

Easy to book, drive and return. Thank you!

Cynthia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RJ V. 
Clasificación:
2.0

El cliente no dejó un comentario.

Ramon F. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEVIN D. 
Clasificación:
4.0

The counter clerk is blunt

BOBAE P. 
Clasificación:
4.0

Just one issue was related to renting the moving blankets. We changed our order to rent 4 packets, but only received one packet. that was a problem with wrapping the furniture.

bill M. 
Clasificación:
4.0

El cliente no dejó un comentario.

EVELYN R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dmitry D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ivania G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Madeleine E. 
Clasificación:
5.0

Excellent customer service

Alfredo V. 
Clasificación:
1.0

The axle was damaged the wheels were misaligned the trailer couldn't go faster than 45 mph without an extreme wobble. The equipment was not checked to make sure it was in proper order. There were a couple times on the freeway where the wobble felt it was going to lose control and I was going to crash the car.

Richard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arlette R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Prabhu V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melina B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anatoli Z. 
Clasificación:
1.0

The general manager of this location was not friendly. His shirt "general manager" so I assume he was the person in charge. When we tried to explain that we had a problem filling the tank with gas, he brushed us off and didn't ask for any information. He made is seem like we were doing something wrong. He had a scowl on his face the entire time he helped us, and was the most unfriendly person I dealt with in my entire U-Haul experience. The workers were just lounging around too - on their cell phones not helping customers. I would not recommend this location to anyone. It was pretty bad.

Kenneth W. 
Clasificación:
5.0

Had to come by several times for small items. Each visit, the staff was super friendly and helpful

Jaime M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elaine C. 
Clasificación:
5.0

Keep up the good work.

Stan S. 
Clasificación:
5.0

The friendly staff and easy to use mobile services made my rental experience quick and efficient! If only all rental businesses ran this smoothly!

Martin B. 
Clasificación:
5.0

Provide a few parking spaces for your customers.

Anthony S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERTA V. 
Clasificación:
5.0

fantastic...would do this again in a heartbeat if I were moving again

Brian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE S. 
Clasificación:
5.0

Quick drop off - easy. Never had to go to the indoor counter.

Milan J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
5.0

Jenny and the crew are the best. They are like all about you and your job. Love this location and the energy.

Stephen L. 
Clasificación:
5.0

El cliente no dejó un comentario.

william W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
5.0

Very friendly staff.

Graham W. 
Clasificación:
5.0

Star went out of her way to provide customer service. Thank you Star!!

Craig W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

osvaldo R. 
Clasificación:
5.0

very pleased with transaction. Friendly staff.

Gustavo B. 
Clasificación:
3.0

I had to go 30 minutes out of my way to pick up this trailer. Location wasn't open as early as the location I had made my original reservation.

Tad T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodolfo R. 
Clasificación:
5.0

Very friendly quick and efficient service. Would recommend this location.

Steven K. 
Clasificación:
5.0

The truck I rented sounded like it was seriously ill. Otherwise flawless moving day. Gracias.

Janet B. 
Clasificación:
5.0

Great Service

LOUIS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mimnette S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dakota Marie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose S. 
Clasificación:
5.0

The good folks over at the Pasadena 55 s Raymond site took good care of me for that I am grateful.

tony H. 
Clasificación:
5.0

Nothing it was great

Juliet D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey D A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kongkrit S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ivan M. 
Clasificación:
4.0

Associate was very friendly and helpful! Gave recommendations and recognized me when I came back.

Marisabel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONY C. 
Clasificación:
5.0

Give training to your employees in how to separate continues rentals after the period agreed by customer

Tony G. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILLIP B. 
Clasificación:
3.0

El cliente no dejó un comentario.

david P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rakib N. 
Clasificación:
5.0

The young African American lady was very, very helpful. I'm sorry I didn't get her name. Overall service was awesome.

AGNES J. 
Clasificación:
5.0

Deon was awesome. Big help, friendly, just a great guy

David R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark W. 
Clasificación:
5.0

Really nice team at the desk who were friendly and got me to my truck efficiently and fast. The woman at check in was great, and handled my slight confusion with grace and a smile, and got me straightened out with all my stuff right away. Appreciate all of them - thank you!

Henry A. 
Clasificación:
1.0

El cliente no dejó un comentario.

Phil H. 
Clasificación:
5.0

I have been coming here for years. The staff is always informative and helpful.

Brandi H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lara B. 
Clasificación:
5.0

Starr was a delight -- super fast check-in, receipt, and local tips for the new area I had just moved to

Kristina K. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kashay S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Jacob M.  |  Overall Experience 
Clasificación:
5.0

Exceptional service!! All 3 employees who help us were so nice, helpful, and fun. Really made our Sunday a wonderful day. Thank u!!

Danielle W.  |  First Impressions 
Clasificación:
2.0

The staff was incredibly rude. At one point, when I was waiting in line, the cashier was literally yelling at another employee through a radio because she didn't know how to make the computer work. When I went to get checked in to my storage locker, the guy who set it up didn't know how to use the key card system. It took 45 minutes or so. When he was done, he confessed that he had never been in the storage building. Parkin g is a nightmare. When I was finally checked out, an 18 wheeler had blocked the driveway so I couldn't leave. There are many other storage facilities in town. I would choose any of them over this one.

Bryan H.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Karen D.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Jacob M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JUDIE J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily B.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

alex s.  |  First Impressions 
Clasificación:
1.0

Although the staff was friendly, they didn't have my reserved unit available which required a downgrade in size and was on the second level with no elevator. This required multiple trips up and down with heavy boxes and heavy furniture to a non-air conditioned second level. This was very frustrating and took 3 hours to load the unit where it should have been up to an 1 hour with the reserved unit that was on the first floor.

Isaac A.  |  First Impressions 
Clasificación:
5.0

Shanna is an exceptional customer service person. She handled my issue of a late fee without my asking her to. I was apologizing for not reporting that the unit was empty and that I cost them the ability to rent it sooner. I fully had accepted that I owed them the fee. I'm a senior citizen with knee & back issues. She remembered that I had come in earlier with daughter to return the truck & noticed that was having difficulty walking. The truck return had complications that were resolved and once again Shanna was part of that process along with manager, James Dexter. ¡Gracias!

TONI M.  |  Overall Experience 
Clasificación:
5.0

Their only one thing the Los Angeles u haul has a elevator I wish the Pasadena u hauls had a elevator

Arthur J.  |  First Impressions 
Clasificación:
5.0

great service,

MIN S.  |  Overall Experience 
Clasificación:
4.0

You should inform renters right off the bat that there will be regular increases on the monthly rental fee. This is one of the reasons we left. You should also consider expanding the parking lot. It's too small for a company that offers a lot of services. I witnessed a confrontation between a customer and one of the staff yesterday precisely about this issue. It becomes too hot in the storage facility at times. Consider turning down the thermostat during warm/hot days

Noel R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Paige D.  |  Overall Experience 
Clasificación:
4.0

The bathroom door seemed to be locked always, probably COVID related. Other then that, good thanks!

Ryan D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Serjik M.  |  Overall Experience 
Clasificación:
5.0

Your employee that waited on me was very professional ,polite and kind !

Marcia J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Christian B.  |  First Impressions 
Clasificación:
5.0

Very helpful and made everything so easy for me during my moving process. I really appreciate all your help and all yours employees were really nice and helpful.

Cynthia L.  |  Overall Experience 
Clasificación:
5.0

Great help and assistance when I needed it and even when I just came on to the lot. Great crew there! Thank you all!

Barbra W.  |  Overall Experience 
Clasificación:
3.0

I asked for receipt to be email and it has not, and your system was "down" and had to wait 30 minutes to pay for 8 months of storage. Would like rent not continue to raised I have been here since 2013, 6 years is the cut off of storage rent increase if not may find another, and there was a White male worker, no name tag, being very annoying and female Black was also annoyed by him she said something about gas he was working on, he also said "your storage went up another 5 bucks". when general manager came out that guy was gone from office. I would expect UHAUL not to have such employees, mouthing off so much he did nothing just sit around cashier. Not what I want to see, will avoid going in to office.

LUIS M.  |  First Impressions 
Clasificación:
5.0

It happens to be one of the best places I ever move my junk into

YASHICA A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Phaedra H.  |  Overall Experience 
Clasificación:
5.0

GM and his team always working hard to help customers.

Autotray ..  |  Overall Experience 
Clasificación:
5.0

STAFF WAS ACCOMMODATING, ESPECIALLY AS i HAD VEHICLE DIFFICULTIES DURING THE DROP-OFF PROCESS. EVERYONE WAS PATIENT AND AS HELPFUL AS POSSIBLE

Keith W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonya T.  |  Overall Experience 
Clasificación:
2.0

Space was on second floor without any elevator access. Space had no lighting. Parking is poor, almost no parking adjacent to storage area entrance. For these reasons I cannot recommend this facility.

Trevor B.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff Clean facility Security appeared good

Cooper C.  |  Overall Experience 
Clasificación:
5.0

Ninguno

Valerie T.  |  Overall Experience 
Clasificación:
4.0

Wonderful experience with the staff. The wait time in line is a bit long; another person would make the experience even better. There should also be more parking next to the storage units.

Ezekiel M.  |  Overall Experience 
Clasificación:
5.0

The staff was extremely friendly and helpful with everything I needed. Will use this place for all my future storage needs.

Ezekiel M.  |  First Impressions 
Clasificación:
5.0

Very helpful and friendly

Cooper C.  |  First Impressions 
Clasificación:
5.0

Everyone on staff was friendly and helpful from my first dealing with them on July 8th until my last day on Oct 7th. I have recommended them highly to everyone and will continue to do so. Bravo!

WENDY R.  |  Overall Experience 
Clasificación:
4.0

Staff was informative and helpful.

Juan U.  |  First Impressions 
Clasificación:
5.0

Very friendly and helpful staff- specifically Jim & Shawna. Will reccomend that location to others

matthew j.  |  Overall Experience 
Clasificación:
3.0

Was thrilled that we qualified for one month of storage for free. Was not so thrilled when we found out the storage facility has no freight elevator and we were on the second floor. I mean, seriously?

Richard L.  |  First Impressions 
Clasificación:
5.0

You folks were really helpful.

Chris h.  |  Overall Experience 
Clasificación:
3.0

Facility was clean, access was easy.

Ashley D.  |  Overall Experience 
Clasificación:
2.0

The manager is extremely rude and does not recognize service animals. All of the other employees are delightful though. But the manager is extremely unpleasant.

Ira A.  |  Overall Experience 
Clasificación:
5.0

The lot is small so it was a little awkward to negotiate.

William T.  |  Overall Experience 
Clasificación:
4.0

The staff at this location were quick and thorough as well as friendly. Most locations I have done business at in the past are bare in comparison to pasadena.

Damien M.  |  Overall Experience 
Clasificación:
5.0

Super cool guys here. I really appreciate the help and service. I would use this again any time I need moving help.

Larry J.  |  Overall Experience 
Clasificación:
5.0

Very good experience overall.

Jessica R.  |  Overall Experience 
Clasificación:
5.0

N/a

Timothy W.  |  Overall Experience 
Clasificación:
2.0

I will not use them again. They don't work with you if problems arise it's all about money with them example I had a tote and a few boxes, all empty, that I wanted to throw away they charge $20.

Victoria W.  |  Overall Experience 
Clasificación:
5.0

Alyssa helped drop off my UBox. She was very communicative and on time. Excellent service.

Annabel S.  |  Overall Experience 
Clasificación:
1.0

Customer service is embarrassingly bad. There were couple of hidden charges on my credit card that were not explained or mentioned when I made the order. Would not recommend U-Haul to anyone.

Jonathan Q.  |  Overall Experience 
Clasificación:
4.0

Ok

john e. | Reservación
Clasificación:
3.0

I really don't have any complaints. I did not have information on prices to determine if it was competitive. I also do not know whether having to be out of the premises by 5 on a Sunday was reasonable

Agnes A.  |  Overall Experience 
Clasificación:
5.0

Need an elevator

Todd L.  |  Overall Experience 
Clasificación:
4.0

We moved out on June 30, but they charged us for an extra month (July) because we were on autopay, and they refused to prorate our rent for July. We were not happy with this decision!

MARY R.  |  Overall Experience 
Clasificación:
5.0

very helpful in storage and trailer renting advice.

Nels J.  |  Overall Experience 
Clasificación:
2.0

Service is great but the storage unit itself was very dingy and gross. There was a dead rat in the entrance when I opened the door to my storage.

Teresa M.  |  Overall Experience 
Clasificación:
5.0

Jim was outstanding in his dedication to providing excellent service. I had to delay the unload several times and had many questions about the process, and Jom was consistently helpful.

Maryann H.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba