El cliente no dejó un comentario.Thea T.
Customer Reviews for U-Haul Moving & Storage of Pasadena
Pasadena, CA 91105
(S Raymond @ California)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Elisa Ann C.
Had no issue with pickup and was greeted kindly and taken care of upon return.Thomas S.
Great customer service, from the second I walked in to pick to when I dropped off the equipment rented out to me, everyone was very helpfulCarlos A.
It would be nice if there were some quicker way to locate your vehicle once check-in was completed. I had to hunt around the lot a bit; not a huge problem, but saving 5 minutes would have been nice.Scott B.
El cliente no dejó un comentario.Nicolas B.
El cliente no dejó un comentario.Boghos K.
El cliente no dejó un comentario.Aurea S.
For the biggest rental trucks, make the return area easier to turn the vehicle into. It was an inconvenient entrance for there and very difficult to turn it between the barriers to return it.Eric B.
Staff was helpful. Truck was clean (engine didn't have a lot of power but it ran). Overall good experience!Molly S.
El cliente no dejó un comentario.Boqiang S.
a new manager was on the job .... he had many new requirements that were needed to rent the vehicle ... another phone # was required, and he was very fussy about the time of return ... when I returned the vehicle I was 15 minutes early, but he called the 2nd phone # to inform me that I was late, what a way to run a business, I have rented from this location many times, and have never had this type of treatment ... is this good customer relations ??? I think NOTMICHAEL S.
El cliente no dejó un comentario.Dan E.
El cliente no dejó un comentario.Eve H.
El cliente no dejó un comentario.Jiansheng L.
Very thorough good customer serviceYvette M.
The guy at the desk was very rude in telling customers where to park. The guy who hooked up the trailer was not very polite. Seemed like he didn't want to work.Bruce G.
Wait time in the beginning was a little long. Employee was in the phone with a client and no one else was in th the office to help. Eventually another employee came in and was able to assist us. The service once helped was great from beginning to return the same day. Gracias.PATRICIA T.
El cliente no dejó un comentario.Sung ho C.
El cliente no dejó un comentario.George Q.
Easy to book, drive and return. Thank you!Cynthia S.
El cliente no dejó un comentario.RJ V.
El cliente no dejó un comentario.Ramon F.
El cliente no dejó un comentario.KEVIN D.
The counter clerk is bluntBOBAE P.
Just one issue was related to renting the moving blankets. We changed our order to rent 4 packets, but only received one packet. that was a problem with wrapping the furniture.bill M.
El cliente no dejó un comentario.EVELYN R.
El cliente no dejó un comentario.Dmitry D.
El cliente no dejó un comentario.Ivania G.
El cliente no dejó un comentario.Daniel B.
El cliente no dejó un comentario.Madeleine E.
Excellent customer serviceAlfredo V.
The axle was damaged the wheels were misaligned the trailer couldn't go faster than 45 mph without an extreme wobble. The equipment was not checked to make sure it was in proper order. There were a couple times on the freeway where the wobble felt it was going to lose control and I was going to crash the car.Richard S.
El cliente no dejó un comentario.Arlette R.
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.Prabhu V.
El cliente no dejó un comentario.Melina B.
El cliente no dejó un comentario.Anatoli Z.
The general manager of this location was not friendly. His shirt "general manager" so I assume he was the person in charge. When we tried to explain that we had a problem filling the tank with gas, he brushed us off and didn't ask for any information. He made is seem like we were doing something wrong. He had a scowl on his face the entire time he helped us, and was the most unfriendly person I dealt with in my entire U-Haul experience. The workers were just lounging around too - on their cell phones not helping customers. I would not recommend this location to anyone. It was pretty bad.Kenneth W.
Had to come by several times for small items. Each visit, the staff was super friendly and helpfulJaime M.
El cliente no dejó un comentario.Elaine C.
Keep up the good work.Stan S.
The friendly staff and easy to use mobile services made my rental experience quick and efficient! If only all rental businesses ran this smoothly!Martin B.
Provide a few parking spaces for your customers.Anthony S.
El cliente no dejó un comentario.ROBERTA V.
fantastic...would do this again in a heartbeat if I were moving againBrian S.
El cliente no dejó un comentario.BRUCE S.
Quick drop off - easy. Never had to go to the indoor counter.Milan J.
El cliente no dejó un comentario.Richard B.
Jenny and the crew are the best. They are like all about you and your job. Love this location and the energy.Stephen L.
El cliente no dejó un comentario.william W.
El cliente no dejó un comentario.Robert R.
Very friendly staff.Graham W.
Star went out of her way to provide customer service. Thank you Star!!Craig W.
El cliente no dejó un comentario.Jonathan S.
El cliente no dejó un comentario.osvaldo R.
very pleased with transaction. Friendly staff.Gustavo B.
I had to go 30 minutes out of my way to pick up this trailer. Location wasn't open as early as the location I had made my original reservation.Tad T.
El cliente no dejó un comentario.Rodolfo R.
Very friendly quick and efficient service. Would recommend this location.Steven K.
The truck I rented sounded like it was seriously ill. Otherwise flawless moving day. Gracias.Janet B.
Great ServiceLOUIS M.
El cliente no dejó un comentario.Mimnette S.
El cliente no dejó un comentario.Dakota Marie W.
El cliente no dejó un comentario.Jose S.
The good folks over at the Pasadena 55 s Raymond site took good care of me for that I am grateful.tony H.
Nothing it was greatJuliet D.
El cliente no dejó un comentario.Jeffrey D A.
El cliente no dejó un comentario.Kongkrit S.
El cliente no dejó un comentario.Ivan M.
Associate was very friendly and helpful! Gave recommendations and recognized me when I came back.Marisabel B.
El cliente no dejó un comentario.RONY C.
Give training to your employees in how to separate continues rentals after the period agreed by customerTony G.
El cliente no dejó un comentario.PHILLIP B.
El cliente no dejó un comentario.david P.
El cliente no dejó un comentario.Rakib N.
The young African American lady was very, very helpful. I'm sorry I didn't get her name. Overall service was awesome.AGNES J.
Deon was awesome. Big help, friendly, just a great guyDavid R.
El cliente no dejó un comentario.Mark W.
Really nice team at the desk who were friendly and got me to my truck efficiently and fast. The woman at check in was great, and handled my slight confusion with grace and a smile, and got me straightened out with all my stuff right away. Appreciate all of them - thank you!Henry A.
El cliente no dejó un comentario.Phil H.
I have been coming here for years. The staff is always informative and helpful.Brandi H.
El cliente no dejó un comentario.Lara B.
Starr was a delight -- super fast check-in, receipt, and local tips for the new area I had just moved toKristina K.
El cliente no dejó un comentario.BLAINE C.
Everything was great. No complaints.Robin I.
El cliente no dejó un comentario.Megan M.
To start, I had the rental closer to my house. Then was notified it wasn't available for another 2 hours at that location. The app let me book a 24/7 reservation for that location when it shouldn't have. A Uhaul rep then adjusted the reservation to Pasadena. The staff there were not very helpful and were also condescending. They acted as though I was inconveniencing them. It was not easy to find my rental. They had it stacked in line with other vans making it hard to find on the lot. All of this had delayed my morning massively and made me late to getting back to work in the afternoon. It makes me doubt using Uhaul ever again because it was such a bad experience. I will definitely look into other rental companies first.Sean S.
Never had any problems! Everything is always smooth when I use this locationCodey H.
Simple to book onlineâ€¦quick assistance at the counterâ€¦easy return â€¦ thank you Uhaul!Dolores C.
El cliente no dejó un comentario.GelverDaz D.
El cliente no dejó un comentario.MARTHA C.
Can't think of a thing!Donald M.
El cliente no dejó un comentario.Chrysallie V.
Make sure to provide everything that were ordered and don't allow people smoking weed in the truck. Gosh the truck stunk weed gave me headache.Anggara T.
El cliente no dejó un comentario.Christian S.
Super easy process.Mariah V.
El cliente no dejó un comentario.Eduardo G.
El cliente no dejó un comentario.RONALD B. | Overall Experience
El cliente no dejó un comentario.Kashay S. | First Impressions
El cliente no dejó un comentario.Jacob M. | Overall Experience
Exceptional service!! All 3 employees who help us were so nice, helpful, and fun. Really made our Sunday a wonderful day. Thank u!!Danielle W. | First Impressions
The staff was incredibly rude. At one point, when I was waiting in line, the cashier was literally yelling at another employee through a radio because she didn't know how to make the computer work. When I went to get checked in to my storage locker, the guy who set it up didn't know how to use the key card system. It took 45 minutes or so. When he was done, he confessed that he had never been in the storage building. Parkin g is a nightmare. When I was finally checked out, an 18 wheeler had blocked the driveway so I couldn't leave. There are many other storage facilities in town. I would choose any of them over this one.Bryan H. | Overall Experience
El cliente no dejó un comentario.Karen D. | Overall Experience
El cliente no dejó un comentario.Jacob M. | Overall Experience
El cliente no dejó un comentario.JUDIE J. | First Impressions
El cliente no dejó un comentario.Emily B. | First Impressions
El cliente no dejó un comentario.alex s. | First Impressions
Although the staff was friendly, they didn't have my reserved unit available which required a downgrade in size and was on the second level with no elevator. This required multiple trips up and down with heavy boxes and heavy furniture to a non-air conditioned second level. This was very frustrating and took 3 hours to load the unit where it should have been up to an 1 hour with the reserved unit that was on the first floor.Isaac A. | First Impressions
Shanna is an exceptional customer service person. She handled my issue of a late fee without my asking her to. I was apologizing for not reporting that the unit was empty and that I cost them the ability to rent it sooner. I fully had accepted that I owed them the fee. I'm a senior citizen with knee & back issues. She remembered that I had come in earlier with daughter to return the truck & noticed that was having difficulty walking. The truck return had complications that were resolved and once again Shanna was part of that process along with manager, James Dexter. ¡Gracias!TONI M. | Overall Experience
Their only one thing the Los Angeles u haul has a elevator I wish the Pasadena u hauls had a elevatorArthur J. | First Impressions
great service,MIN S. | Overall Experience
You should inform renters right off the bat that there will be regular increases on the monthly rental fee. This is one of the reasons we left. You should also consider expanding the parking lot. It's too small for a company that offers a lot of services. I witnessed a confrontation between a customer and one of the staff yesterday precisely about this issue. It becomes too hot in the storage facility at times. Consider turning down the thermostat during warm/hot daysNoel R. | Overall Experience
El cliente no dejó un comentario.Paige D. | Overall Experience
The bathroom door seemed to be locked always, probably COVID related. Other then that, good thanks!Ryan D. | Overall Experience
El cliente no dejó un comentario.Teresa T. | Overall Experience
El cliente no dejó un comentario.Serjik M. | Overall Experience
Your employee that waited on me was very professional ,polite and kind !Marcia J. | First Impressions
El cliente no dejó un comentario.Christian B. | First Impressions
Very helpful and made everything so easy for me during my moving process. I really appreciate all your help and all yours employees were really nice and helpful.Cynthia L. | Overall Experience
Great help and assistance when I needed it and even when I just came on to the lot. Great crew there! Thank you all!Barbra W. | Overall Experience
I asked for receipt to be email and it has not, and your system was "down" and had to wait 30 minutes to pay for 8 months of storage. Would like rent not continue to raised I have been here since 2013, 6 years is the cut off of storage rent increase if not may find another, and there was a White male worker, no name tag, being very annoying and female Black was also annoyed by him she said something about gas he was working on, he also said "your storage went up another 5 bucks". when general manager came out that guy was gone from office. I would expect UHAUL not to have such employees, mouthing off so much he did nothing just sit around cashier. Not what I want to see, will avoid going in to office.LUIS M. | First Impressions
It happens to be one of the best places I ever move my junk intoYASHICA A. | First Impressions
El cliente no dejó un comentario.Phaedra H. | Overall Experience
GM and his team always working hard to help customers.Autotray .. | Overall Experience
STAFF WAS ACCOMMODATING, ESPECIALLY AS i HAD VEHICLE DIFFICULTIES DURING THE DROP-OFF PROCESS. EVERYONE WAS PATIENT AND AS HELPFUL AS POSSIBLEKeith W. | First Impressions
El cliente no dejó un comentario.Sonya T. | Overall Experience
Space was on second floor without any elevator access. Space had no lighting. Parking is poor, almost no parking adjacent to storage area entrance. For these reasons I cannot recommend this facility.Trevor B. | Overall Experience
Very helpful staff Clean facility Security appeared goodCooper C. | Overall Experience
NingunoValerie T. | Overall Experience
Wonderful experience with the staff. The wait time in line is a bit long; another person would make the experience even better. There should also be more parking next to the storage units.Ezekiel M. | Overall Experience
The staff was extremely friendly and helpful with everything I needed. Will use this place for all my future storage needs.Ezekiel M. | First Impressions
Very helpful and friendlyCooper C. | First Impressions
Everyone on staff was friendly and helpful from my first dealing with them on July 8th until my last day on Oct 7th. I have recommended them highly to everyone and will continue to do so. Bravo!WENDY R. | Overall Experience
Staff was informative and helpful.Juan U. | First Impressions
Very friendly and helpful staff- specifically Jim & Shawna. Will reccomend that location to othersmatthew j. | Overall Experience
Was thrilled that we qualified for one month of storage for free. Was not so thrilled when we found out the storage facility has no freight elevator and we were on the second floor. I mean, seriously?Richard L. | First Impressions
You folks were really helpful.Chris h. | Overall Experience
Facility was clean, access was easy.Ashley D. | Overall Experience
The manager is extremely rude and does not recognize service animals. All of the other employees are delightful though. But the manager is extremely unpleasant.Ira A. | Overall Experience
The lot is small so it was a little awkward to negotiate.William T. | Overall Experience
The staff at this location were quick and thorough as well as friendly. Most locations I have done business at in the past are bare in comparison to pasadena.Damien M. | Overall Experience
Super cool guys here. I really appreciate the help and service. I would use this again any time I need moving help.Larry J. | Overall Experience
Very good experience overall.Jessica R. | Overall Experience
N/aTimothy W. | Overall Experience
I will not use them again. They don't work with you if problems arise it's all about money with them example I had a tote and a few boxes, all empty, that I wanted to throw away they charge $20.Victoria W. | Overall Experience
Alyssa helped drop off my UBox. She was very communicative and on time. Excellent service.Annabel S. | Overall Experience
Customer service is embarrassingly bad. There were couple of hidden charges on my credit card that were not explained or mentioned when I made the order. Would not recommend U-Haul to anyone.Jonathan Q. | Overall Experience
Okjohn e. | Reservación
I really don't have any complaints. I did not have information on prices to determine if it was competitive. I also do not know whether having to be out of the premises by 5 on a Sunday was reasonableAgnes A. | Overall Experience
Need an elevatorTodd L. | Overall Experience
We moved out on June 30, but they charged us for an extra month (July) because we were on autopay, and they refused to prorate our rent for July. We were not happy with this decision!MARY R. | Overall Experience
very helpful in storage and trailer renting advice.Nels J. | Overall Experience
Service is great but the storage unit itself was very dingy and gross. There was a dead rat in the entrance when I opened the door to my storage.Teresa M. | Overall Experience
Jim was outstanding in his dedication to providing excellent service. I had to delay the unload several times and had many questions about the process, and Jom was consistently helpful.Maryann H. | Overall Experience
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