El cliente no dejó un comentario.THOMAS H.
Customer Reviews for U-Haul Moving & Storage of Oshkosh West
Oshkosh, WI 54902
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Did not care fir the representative that assisted with the order of pick up and falsely stating what insurance to pick. And then when we changed our mind prior to leaving with the truck to upgrade insurance was told he was not able to change it. I called another location in town and was informed the rep could have voided the order and given us the upgraded insurance we wanted .AUSTIN L.
El cliente no dejó un comentario.JOB W.
Have the equipment brought to you already with dollie inside.Paula S.
El cliente no dejó un comentario.Katie B. | Overall Experience
El cliente no dejó un comentario.Jason L.
Easy safe and secure drop off very pleasant staffCharles D.
El cliente no dejó un comentario.GREGG M.
When returning equipment it seems like they were confused. I was charged for 2 days rental Then once I brought it to her attention it was the same day she fixed it? I don't get itJay S.
They had the wrong key for my drive in pick up and when I went in to have the problem fixed they had no idea where the key was the guy that was working there also could see and hear my frustration and in front of other customers he said if you have an issue with us file a complaint I'm not the issue in this problem ! I'm just a part of a wheel that makes this work well it wasn't working 20 min after I was suppose to get my contact free truck ( which was far from contactless ) I was leaving the parking lot and now 30 min behind this is the 2nd time at this store which things were messed up and they same gentlemen was just plain rude I am in customer service also and I find this very unacceptableChristine S.
El cliente no dejó un comentario.SCOTT O.
El cliente no dejó un comentario.RUTH T.
Great team .... thank youGUY J.
El cliente no dejó un comentario.JOE B.
Thanks for being so help full. markMark V. | Overall Experience
Maybe not applicable to this location but just the U-Haul reservation system as a whole. We reserved a 20ft truck on Wednesday to be picked up IN OSHKOSH, WI Friday afternoon. When we got to the location we were told that our pickup location had changed to SEYMOUR, WI which is more than an hour drive away. We were lucky that there was another 20ft truck available in Oshkosh that we could get, but what's the point of making a reservation if what we reserved isn't even available. Why bother reserving ahead of time if it's just a gamble if what you requested is even available. We would have been screwed had that extra truck not been there. I would think when I got confirmation that I was reserving a 20ft truck in Oshkosh that there was a 20ft truck available Friday afternoon in Oshkosh. I'm glad I don't need to reserve a moving truck very often because this was insanely stressful!Terry S.
Great agency.JOHN ARNOLD J.
I rented a 15' truck. It should be advertised better that the flat floorspace is only 11 feet 10 inches, not 15 feet. If i had rented this truck to put 30 fourteen foot pieces of lumber from Menards, it wouldn't have worked. Luckily i just had 2 fourteen foot boards, so i could prop them up and was able to move them to my house. The fact that the little cubby space above by the roof is 15 feet is useless for people that need a 15 foot rental to move things that are longer than 11 feet 10 inches...MICHAEL S.
The clerk was so drunk yet he couldn't operate the computer. It was a circus trying to get the truck rented. I didn't appreciate my wife having to listen to your drunk clerk telling us that he was still drunk - he had a date and took er to the hotel room ya know - barely woke up I. Time to race to work. Really classy. When the other employee came in - he took over and got the job done.andrew H.
El cliente no dejó un comentario.THEODORE M.
El cliente no dejó un comentario.DENNIS P.
Extremely efficient staff here!!DAVID A.
El cliente no dejó un comentario.Timothy R.
El cliente no dejó un comentario.Todd G.
Everything was great. Manager was extremely helpful. Thanks for having such a quality operationJAMES M.
Everything went well.JOSEPH K.
Great customer service!DIANE W.
I found the staff to be very professionalJAMES C.
The lady that was working was rude. I feel like she over charged me when I brought the truck back. I got charged in Janesville for the truck and when I asked her she was vey snappy and said Janesville charges didn't come out of my bank account and that was to hold the truck. I also told her I had supplies I didn't use and was told I could return them and she said I don't think we can do that but than she did do it when I told her if she had any problems to call Raven at the Janesville location. I personally wouldn't have the Oshkosh lady working for me and I'm a manager for a big company up north. Next time I'll drive out of way to avoid the Oshkosh location or find some other company to rent for before I ever do the Oshkosh location again. She was very rude and not pleasant to deal with. Almost like me and the other customers that were there are inconvenient to be there.Megan R.
they made the hectic move a bit easier,in and out .you guys on koeller are the best ,thanks for putting up with the some what hectic customersKENNETH O.
If we ever need a unit again we will definitely be back. GraciasJohn Z. | Overall Experience
Nothing, they bent over backwards to help me and were very friendly and helpful.AMY H.
TRAILER RUNNING LIGHTS WERE NOT FUNCTIONALTHOMAS G.
El cliente no dejó un comentario.MASATO Y.
El cliente no dejó un comentario.MASATO Y.
Jacob Corliss was outstnding in getting me a storage unit, showing me the access points and helping me when I had a problem with the lock on my storage unit. He is very courteous and will make sure all of your needs are satisified.Steve s. | First Impressions
Great place. Nice heated bay for loading and unloading. Handy carts available. Very clean. Helpful employees. We would highly recommend.Jeffrey T. | Overall Experience
Extremely pleased with my experience. Everything exceeded my expectations. Staff were very helpful. GraciasJames M. | Overall Experience
Excellent, easy, friendly, helpful, respectfulâ€”just a few words to describe my experience with Oshkosh U-Haul West locationBRENDA D.
El cliente no dejó un comentario.Mike T.
El cliente no dejó un comentario.Kyle S.
Link to facility map in "move-in" email did not work. Unit had bird droppings in it. Ended up finding new / clean units that are twice as big for 1/3 of the price - we will not be extending our rental.PAUL M. | Online Move In
Great facility. Clean. Restrooms handy. Useful carts available. We moved in during a snowstorm and below zero temperatures, we really appreciated the heated truck bay.Jeffrey T. | First Impressions
El cliente no dejó un comentario.Dennis P.
El cliente no dejó un comentario.Andrew W.
Truck buried in snow. Six inches of snow on hood and windscheildCharles S.
This is the first time I was treated like I mattered to the person helping me. Jake was very helpful in explaining everything I needed to know. He answered all me questions and was understanding to my many disabilities. To include poor hearing, bad eye site , arthritis and not being able to life the 20 & 10 pack of boxes Jake helped me to purchase for my move. Witch I would have had to come back for if he hadn't gone through the hole package I needed to move. Another employee offered and took the boxes to my can without even asking for help. Now that is serve with a smile . You can tell that the other employees have picked up on Jake's leadership stile . That young man deserves credit for jumping in when an old man needed it. I am sorry I didn't get his name. I could go on about the other things they filled me in in that I didn't know , but you get the idea . I will now tell everyone how I was treated and taken care of by your staff. Thank you and your company! Russ Wolff I also order another truck for my April 1st. move to Two Rivers Wi. And I will rent a storage units when my free month is up.russ w. | First Impressions
Staff was friendly and prompt, always nice to deal with.MICHAEL S.
El cliente no dejó un comentario.Bradley F.
El cliente no dejó un comentario.Rebekah G. | Overall Experience
El cliente no dejó un comentario.Steve H.
El cliente no dejó un comentario.JOSEPH K.
Amazing customer service. Easy pick up and easy drop off even in freezing temps.ZACHARY B.
El cliente no dejó un comentario.JAN B.
El cliente no dejó un comentario.thomas S. | Overall Experience
Great service as usualKEVIN H.
The locks on the cargo are terrible. The after hours drop off box was broken and there was no good way to return keys. Personnel was good but frustrated with lock and drop off issues. Wasted at least 30 minutes and had to leave keys and hope everything would be okGreg V.
El cliente no dejó un comentario.JOSEPH T.
Everything at this location was great! The people there were friendly and very helpful. There was plenty of equipment, but the person I made the reservation with made it sound like there might not be a trailer available. Other than that, wonderful experience.JEFFREY S.
El cliente no dejó un comentario.Kyle B. | Overall Experience
Provide more included miles....JACK V.
El cliente no dejó un comentario.JOSEPH T.
The alignment was way off on the vehicle making it hard to drive. Additionally when I went to drop off the vehicle only 1 out of 3 employees were wearing a mask and we're not enforcing the mark policy stated on the door for the other customers not wearing masks.EVERETT O.
El cliente no dejó un comentario.JAMES B.
El cliente no dejó un comentario.Amy H.
Employee walked up as soon as I walked in and asked how everything went. He said thank you for choosing us glad you enjoyed the rental. Great costumer service.TYLER M.
El cliente no dejó un comentario.ALFRED T.
Would use again. Employees helpful and friendly. Facility clean. Liked use of inside drive in and storage. Nothing bad to say.karen b. | Overall Experience
El cliente no dejó un comentario.PATRICK C.
Excellent service as I was renting a storage unit - knowledgeable and friendly!Dan M. | First Impressions
Staff was very friendly and helpful.Patrick B.
The cup holders and dashboard were dirty from the last customer, and the side door was hard to close. The customer service was fabulous, and all of my needs were met.REBEKAH G.
Friendly, knowledgeable employees! Thank you!Michael S.
Great experience, good customer service. Very well organized.SUSAN L.
I did have a few times i was over charged but got taken care of i do recommend you to anyoneAmber K. | Overall Experience
The New Manager is Fantastic, Great person to find for your company.ROBERT K.
El cliente no dejó un comentario.DAVID P.
El cliente no dejó un comentario.Carmel S. | First Impressions
El cliente no dejó un comentario.MAXIMILIAN H.
El cliente no dejó un comentario.Kyle D.
El cliente no dejó un comentario.Ronald S. | Overall Experience
El cliente no dejó un comentario.Maria F.
El cliente no dejó un comentario.Jason A. | Overall Experience
The lady was very short with us when we were standing there waiting on her to answer our questions while she checked the truck back in, basically told us we owed extra money for mileage and as soon as the payment went through told us we were done but never answered our questions. So, basically took my money and dismissed me. I tried calling back later that afternoon around 5pm as my boyfriend can't find his Carhart brown cap only to have my call rerouted to a VERY RUDE man who basically told me my call didn't matter or have an merit but lets go ahead and share a person cell phone number that works there to try and get hold of some one which by the way never answered so we never got to find out if they found it or could even look in the truck. https://www.carhartt.com/products/hecarhartt-accessories-headwear/Acrylic-Watch-Hat-A18?icid=home-extension-product-hat-A18-20201104-allvisitors-13371Christene J.
My rental was not ready at 6am like requested. They don't take $50 off for the â€œguaranteed rentalâ€ the lock on the back of the truck was the wrong lock. Thankfully a U-Haul represtative got to work early and quickly got us another truck. Took an hour and had to pay my helper for the wasted time. Hidden fees on the insurance, they will charge you $14 more if you go over the miles that there system generates. So if you have to make two trip your pay an extra $14 plus .040 a mile. Even if you return the equipment a day early. Scam artists.Daniel T.
El cliente no dejó un comentario.Caesar R.
Commented fraud by overcharging my debit card after the equipment was returned. Make sure you take pictures with a timestamp of the equipment when it is dropped off at this location.RODNEY O.
El cliente no dejó un comentario.Russell G.
El cliente no dejó un comentario.Victoria i. | Overall Experience
El cliente no dejó un comentario.Michelle L.
El cliente no dejó un comentario.JAMES B.
Process was easy... the truck I had was not the cleanest... outside was dirty and the inside was okay. The steering wheel felt sticky, which is gross.Dakota R.
El cliente no dejó un comentario.CHRISTOPHER C.
I'm very happy with the service and the help that I I got thanks.....VERNON E.
El cliente no dejó un comentario.CYNDY S. | First Impressions
The dude working friday all by himself was awesomeTHOMAS B.
This is a uhaul only business and it shows. There is a giant parking lot with a very clearly marked area for drop offs and an associate came out to greet us and get us on our way immediately. This was a wonderful experience.Oleg S.
El cliente no dejó un comentario.Donald M.
El cliente no dejó un comentario.LAMONTE C.
The only thing I recommend is having more than one person running the service area. There were several customers waiting when I was being waited on and I could tell there was some issues since it took awhile for the other customers to be waited on.BOBBY K.
El cliente no dejó un comentario.Brent G.
El cliente no dejó un comentario.Victoria i. | Overall Experience
Awesome people to work with. Don't change a thing... and give them a raise..Gregory H.
El cliente no dejó un comentario.MATTHEW E.
Driver was unable to deliver ubox due to illness. No back up driver. I had to scramble to find a truck and go pick up ubox, quickly load, and drive it back so it could get shipped. On delivery the moving company which was selected by uhaul went out of business, no one told me until day of so I had to scramble the figure this all out. Had to cancel and reselect movers. Too stressful. One part of uhaul does not know what the other part is doing. Got phone transferred around for several hoursDawn H.
it wasnt too clear where I should put the dropoff trailer...your app works excellently thoughMichael O.
El cliente no dejó un comentario.JOHN J.
El cliente no dejó un comentario.Judy V. | First Impressions
El cliente no dejó un comentario.James B.
Equipment was fine for a rental unit, but was not cleaned after its last use. lots of styrofoam pieces all over the inside of trailer. No big deal, even the help said it should have been cleaned out better. But you asked so I'm sharing.DONALD H.
Checking out was so easy and well planned by U-HAUL , we will use your storage lockers againThomas H. | Overall Experience
Nice facility and friendly staff. Definitely recommendJames E.
Just make sure that you fix our price. It was less then what you put.DAWN H.
Guy was very friendly, respectful and helpful.RICHARD H.
I was renting a trailer to haul some brush. Your agent didn't know the difference between a utility trailer and an enclosed trailer. Then he said he didn't have the size I wanted and was looking for another size, then he realized he had the size that was out front. Then for some reason, he added on a hand cart and a bundle of blankets for me to haul brush. I wouldn't trust this guy to rent paperclips.PAUL C.
El cliente no dejó un comentario.Kurt D.
Make sure everything rented is in the truckTad G.
El cliente no dejó un comentario.Morgan B. | Overall Experience
El cliente no dejó un comentario.Kristi B.
Didn't receive the 26 foot truck I reserved. Had to get a 15 foot instead. Due to lack of availability through 24/7 pick up. Spent over an hr and a half in the parking lot with customer service trying to pick up my truck. Then had to make two trips with a smaller truck doubling my miles in town. Which if I had gotten the truck I originally reserved this would have never happened. Was still charged full price for everything with zero compensation. Overall it was a mess and I wouldn't do it again.Payton K.
El cliente no dejó un comentario.SHARON H.
El cliente no dejó un comentario.Adam D.
Very friendly, helpful, knowledge and courteous store manager. Very encouraging to experience this type of excellent service.GARY J. | First Impressions
El cliente no dejó un comentario.Kamarya P. | First Impressions
El cliente no dejó un comentario.Cindy P.
First time use. I will tell others about GREAT SERVICE.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!LAVERNE O.
Everything was great the truck ran great we got back to the store a little bit late but Jacob was totally cool. I hope that we don't get charged for another day. I will recommend this place to my family and friendsAric V. | First Impressions
El cliente no dejó un comentario.Roland B. | Overall Experience
Thank you for everything. I am very pleased with my experienceJames M. | First Impressions
The storage wasn't clean and had some metal thing in there that I have to discard. But overall I had a good expirienceCrystal D. | Online Move In
Great location for me.. Staff always friendly and helpful the facility was clean will use again!Roman S. | Overall Experience
El cliente no dejó un comentario.Hailey O. | First Impressions
El cliente no dejó un comentario.Alexa R. | Overall Experience
El cliente no dejó un comentario.Mark G. | Overall Experience
Jacob was extremely helpful with our storage unit.Jane C. | Overall Experience
El cliente no dejó un comentario.sally m. | Overall Experience
El cliente no dejó un comentario.Sharon O. | First Impressions
El cliente no dejó un comentario.Mark G. | First Impressions
Nice helpful employeesPaul L. | First Impressions
This is a first class facility and first class, helpful people. It's well lighted. exceptionally clean and the climate control works great. The loading dock is especially convenient for household moves. We couldn't be more pleased.Tom W. | Overall Experience
El cliente no dejó un comentario.CHERYL R. | Overall Experience
El cliente no dejó un comentario.Nancy W. | First Impressions
Website didn’t work tried for 2 days to book online the information was there but only partly per stafffDebra B. | First Impressions
El cliente no dejó un comentario.penny s. | Overall Experience
This is a first class facility and first class staff. Couldn't be better.Tom W. | First Impressions
El cliente no dejó un comentario.Donald M. | Overall Experience
El cliente no dejó un comentario.Alexa R. | First Impressions
El cliente no dejó un comentario.Jennifer S. | Online Move In
El cliente no dejó un comentario.Donald M. | First Impressions
Very friendly and helpfulSteven W. | Overall Experience
Managed very well, all employees are helpful and professional. Thanks to Brittney, Alivia, and the 2 gentlemen. Great place. John T.John T. | First Impressions
.Alan M. | Overall Experience
Fast, easy and convenient.kaylin b. | First Impressions
Would do it again if neededDennis Z. | Overall Experience
They gave me very good customer service very helpful and understanding explaining everything thank you very muchSteven W. | First Impressions
Brittany very courteous, knowledgeable and professional. An easy process to line up a truck and storage space. A good customer experience.Tim M. | First Impressions
The customer service at this location is AWESOME! They answered my way too many questions and helped me get the best rental deals for my moving situation. Moving supplies selection is huge!!!Mary Anne D. | First Impressions
Very smooth process. The unit is convenient and well maintained.Patrick O. | First Impressions
I was a walk in with some questions regarding a storage unit. When I arrived the girl at the counter was very helpful and kind.Becky F. | First Impressions
Very impressedLana A. | Overall Experience
Brittany was great! She explained everything real good and when we moved some things into our unit it was clean and using the carts they have for customers to use is so helpful. And having everything!Roman S. | First Impressions
The only thing that could have been different is larger carts to unload. It was very clean, warm and SECURE! My issue: I felt I was over-charged for the equipment to get me back to Oshkosh.Yvette B. | First Impressions
$10 upcharge for 24/7 access is bogus, took excessively long to make access card, price was higher than similar units elsewhere, customer service rep was friendly (cute too)Taylor B. | First Impressions
$10 upcharge for 24/7 access is bogus, took excessively long to make access card, price was higher than similar units elsewhere, customer service rep was friendly (cute too)taylor b. | First Impressions
I wish you had never fired the super nice girl who checked me in to my units. She knew what she was doing! I have dealt with uhaul for 15 years and she was good! Get her back! Great customer skills!Brian F. | Overall Experience
People helped us a lot nice clean facilityjames l. | First Impressions
Staff was very polite and helpful. I dealt with Mr. Cruz and he was very helpful and accommodating . I would recommend this facility to anyone looking for a clean and secure place to store their itemsIrene B. | Overall Experience
Brittany she really went out of her way to help me with storage she help me a lot and I want say she was really helpful with everything I needed and she answer all my ? I was very pleased ....JUDY M. | First Impressions
Mike was extremely helpful and quick to help our needs.Kristy T. | First Impressions
I plan on using Uhaul again when I move in SeptemberHelen B. | First Impressions
Good selection and availability, knowledgeable agentMike S. | First Impressions
GraciasDavid H. | Overall Experience
Great place for storage.Dennis Z. | First Impressions
Just got it and haven't got anything there yetdebra c. | First Impressions
Easy access...indoor storage was great!!Krista L. | Overall Experience
Brand new. I like the security with using a card for accessLana A. | First Impressions
I canceled my u haul truck and storage unit before I was able to use them. After several phone calls to customer service I am still getting billing notices.SUSAN O. | Overall Experience
Carts in trhe pull in area are so useful. Thank you!!!Linda G. | Overall Experience
The lady was very, very helpful !Richard F. | First Impressions
Very nice storage facility.Mike C. | Overall Experience
Great serviceKrista L. | First Impressions
The sales rep. physically walked me through check in and check out procedure and showed me the location of my storage unit. He was kind and listened to my needs.laura b. | First Impressions
Great quality serviceDeborah A. | Overall Experience
You need to train your team better! It's frustrating to your customers when your team doesn't know how to do rentals nor takes the time to show you how things work. Good thing I'm resourcefulLouis J. | First Impressions
Clean and INDOOR! Worth a few extra bucks to keep my things safe and easy to get to!EUGENE S. | First Impressions
There has been quite a positive change to the staff and service. This recent experience was excellent.Thank you for the changes. We certainly will recommend U-Haul's facilities and service. Will shareWayne W. | Overall Experience
person that help me did not know what there where doingthomas p. | First Impressions
greatDorthy P. | First Impressions
As one of the first renters, there were a few bugs that still had to be worked out. Subsequently they installed a card pass system which seems to work well. Staff are the greatest folks you will me.Steve M. | Overall Experience
The staff is awesomeChris m. | Overall Experience
Although I never saw the inside of this facility, I do want to say thank you for the excellent delivery service performed by Jenna.Steve T. | Overall Experience
We haven't moved in yet. September 28th is the day we plan to start moving. The customer service was top shelf. See you soon. Thank you. Kim ThomsonKIm T. | Reservación
My u-box was delivered on time and in good shape. The driver, Jenna did a great job of communicating and accommodating my moving schedule.Andrew S. | Overall Experience
Additional Services at this Location
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