Comentarios de los clientes para U-Haul Moving & Storage of Oshkosh West

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Oshkosh West

Clasificación general:

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BOBBY K.
Clasificación:

The only thing I recommend is having more than one person running the service area. There were several customers waiting when I was being waited on and I could tell there was some issues since it took awhile for the other customers to be waited on.

Brent G.
Clasificación:

El cliente no dejó un comentario.

Victoria i. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Gregory H.
Clasificación:

Awesome people to work with. Don't change a thing... and give them a raise..

MATTHEW E.
Clasificación:

El cliente no dejó un comentario.

Dawn H.
Clasificación:

Driver was unable to deliver ubox due to illness. No back up driver. I had to scramble to find a truck and go pick up ubox, quickly load, and drive it back so it could get shipped. On delivery the moving company which was selected by uhaul went out of business, no one told me until day of so I had to scramble the figure this all out. Had to cancel and reselect movers. Too stressful. One part of uhaul does not know what the other part is doing. Got phone transferred around for several hours

Michael O.
Clasificación:

it wasnt too clear where I should put the dropoff trailer...your app works excellently though

JOHN J.
Clasificación:

El cliente no dejó un comentario.

Judy V. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

James B.
Clasificación:

El cliente no dejó un comentario.

DONALD H.
Clasificación:

Equipment was fine for a rental unit, but was not cleaned after its last use. lots of styrofoam pieces all over the inside of trailer. No big deal, even the help said it should have been cleaned out better. But you asked so I'm sharing.

Thomas H. | Overall Experience |
Clasificación:

Checking out was so easy and well planned by U-HAUL , we will use your storage lockers again

James E.
Clasificación:

Nice facility and friendly staff. Definitely recommend

DAWN H.
Clasificación:

Just make sure that you fix our price. It was less then what you put.

RICHARD H.
Clasificación:

Guy was very friendly, respectful and helpful.

PAUL C.
Clasificación:

I was renting a trailer to haul some brush. Your agent didn't know the difference between a utility trailer and an enclosed trailer. Then he said he didn't have the size I wanted and was looking for another size, then he realized he had the size that was out front. Then for some reason, he added on a hand cart and a bundle of blankets for me to haul brush. I wouldn't trust this guy to rent paperclips.

Kurt D.
Clasificación:

El cliente no dejó un comentario.

Tad G.
Clasificación:

Make sure everything rented is in the truck

Morgan B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Kristi B.
Clasificación:

El cliente no dejó un comentario.

Payton K.
Clasificación:

Didn't receive the 26 foot truck I reserved. Had to get a 15 foot instead. Due to lack of availability through 24/7 pick up. Spent over an hr and a half in the parking lot with customer service trying to pick up my truck. Then had to make two trips with a smaller truck doubling my miles in town. Which if I had gotten the truck I originally reserved this would have never happened. Was still charged full price for everything with zero compensation. Overall it was a mess and I wouldn't do it again.

SHARON H.
Clasificación:

El cliente no dejó un comentario.

Adam D.
Clasificación:

El cliente no dejó un comentario.

GARY J. | First Impressions |
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Very friendly, helpful, knowledge and courteous store manager. Very encouraging to experience this type of excellent service.

Kamarya P. | First Impressions |
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El cliente no dejó un comentario.

Cindy P.
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El cliente no dejó un comentario.

LAVERNE O.
Clasificación:

First time use. I will tell others about GREAT SERVICE.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Keith R.
Clasificación:

El cliente no dejó un comentario.

Debra K.
Clasificación:

They are getting worse every year, why the hell aren't they in the buildings working everyone else has to be? No reason for them to be getting paid as much when they don't have anyone really working, no overhead. BS they probably got a ton of money from PPE loans also, nothing but a scam, this should be considered an essential service, get to work UHaul Poor internet service, hard to checkin took almost an hour to complete the check in

HANG T.
Clasificación:

El cliente no dejó un comentario.

HANNAH J.
Clasificación:

El cliente no dejó un comentario.

RYAN I.
Clasificación:

El cliente no dejó un comentario.

Aric V. | First Impressions |
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Everything was great the truck ran great we got back to the store a little bit late but Jacob was totally cool. I hope that we don't get charged for another day. I will recommend this place to my family and friends

Samuel S.
Clasificación:

The manager here was very busy on Saturday but helped get the needed storage units arranged and the truck returned quickly.

Jacob L.
Clasificación:

Better customer service

Mark H.
Clasificación:

El cliente no dejó un comentario.

NORA D.
Clasificación:

El cliente no dejó un comentario.

RANDY W.
Clasificación:

Jacob was awesome to work with. He may have been overwhelmed as it seem that he was the only one working. He did not let that phase him and was very professional, nice and helpful. A true asset for U-Haul. Thank you to Jacob for the awesome U-Haul experience.

JOHN S.
Clasificación:

Good move made easy. Thank you 😊

Roland B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Gerald S.
Clasificación:

All good!

Kevin R.
Clasificación:

Dropped off trailer on Saturday and I got an email on Monday saying it was not returned - it had been and I should not have gotten an email stating otherwise.

CHARLENE H.
Clasificación:

El cliente no dejó un comentario.

Jayson B.
Clasificación:

El cliente no dejó un comentario.

Nancy W.
Clasificación:

Better roadside assistance.

JEFFRY L.
Clasificación:

El cliente no dejó un comentario.

SEAN G.
Clasificación:

El cliente no dejó un comentario.

SCOTT S.
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El cliente no dejó un comentario.

MANDY W.
Clasificación:

They are continuing to try and double charge me. I have already paid majority of it and now they are trying to say I laid nothing when I extended it. I wish I could talk to someone who was knowledgeable and professional. I am so disappointed in this experience.

James M. | First Impressions |
Clasificación:

Thank you for everything. I am very pleased with my experience

Kollin V.
Clasificación:

The process was very easy for pickup and drop off, the truck was very clean and in very good condition and completely fueled up. I was very impressed and will be using U-Haul again next month when I move.

Crystal D. | Online Move In |
Clasificación:

The storage wasn't clean and had some metal thing in there that I have to discard. But overall I had a good expirience

Christina W.
Clasificación:

El cliente no dejó un comentario.

Monica C.
Clasificación:

The young man here was excellent. However he was all alone with no other staff. My service as a moving help affiliate was unable to be completed as ordered due to lack of staff. Although his service was great uhauls staff to customer ratio was subpar at best. That guy needed help. He was phenomenal to say the least.

Kristina T.
Clasificación:

Jacob is a goddamn rockstar and is hands down the best person I have EVER dealt with, went way over and above, all with a smile, despite being clearly, blatantly understaffed. Whoever at corporate needs to hear this, this is your quarterback right here, give him the team he needs to succeed. Both times I was in this location, Jacob was the only person working, handling multiple clients at the same time. If there were another person on staff, the customers wouldn't be waiting and thus growing frustrated. It's a bad reflection on the company when you have an excellent location, and an excellent manager, but no support.

Giselle A.
Clasificación:

El cliente no dejó un comentario.

Curtis S.
Clasificación:

El cliente no dejó un comentario.

MARC M.
Clasificación:

El cliente no dejó un comentario.

MARK B.
Clasificación:

Great service

JOHN WILLIAM C.
Clasificación:

Loosing a day because your computer was down was not professional!

JAMES F.
Clasificación:

El cliente no dejó un comentario.

ANDREW R.
Clasificación:

El cliente no dejó un comentario.

Roman S. | Overall Experience |
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Great location for me.. Staff always friendly and helpful the facility was clean will use again!

THOMAS S.
Clasificación:

El cliente no dejó un comentario.

KEVIN W.
Clasificación:

El cliente no dejó un comentario.

Hailey O. | First Impressions |
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El cliente no dejó un comentario.

Hailey O.
Clasificación:

El cliente no dejó un comentario.

KYLE K.
Clasificación:

Very well trained and polite associates working when I came to pick up my equipment. It was an absolute pleasure working with them.

Alexa R. | Overall Experience |
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El cliente no dejó un comentario.

JOHN P.
Clasificación:

Vary friendly individual helpped me out with getting a trailler.

Mark G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

HEIDI N.
Clasificación:

El cliente no dejó un comentario.

DANIEL P.
Clasificación:

What a nightmare. Back and forth on what trucks were available, pricing quotes changed four times. Waited a week (a day before my scheduled pick up date) and still no one ever called to verify what location or truck I would be picking up. I had to call an hour before close just to be called back by someone else - quoted a fourth different price and had wrong information listed on my reservation and be told the truck I needed wasn't available. Showed up to pick up and was given a price OVER DOUBLE what I had been quoted (with the correct truck now at least). Told the guy, he swears and then just knocks $100 off. Brought the truck back the next day as stipulated just to run into a system issue online where the truck couldn't be checked in properly. Ugh, as if moving wasn't hard enough. Very disappointed in the overall experience.

MICHAEL A.
Clasificación:

El cliente no dejó un comentario.

VINH V.
Clasificación:

El cliente no dejó un comentario.

KEVIN K.
Clasificación:

El cliente no dejó un comentario.

Jane C. | Overall Experience |
Clasificación:

Jacob was extremely helpful with our storage unit.

William L.
Clasificación:

Take the time to do the pre-registration for equipment needed. Takes a lot less time to pickup your trailer etc. The young man said as soon as he saw I filled out application, this will take no time. I was hooked up to my cargo trailer in less than 15-20 minutes after I got into the parking lot. Very nice experience.

MICHAEL S.
Clasificación:

El cliente no dejó un comentario.

KATHY N.
Clasificación:

Everything was great until the return. I got charged $30 more and no one there could tell me why. The woman there was awful, very rude!!!

PETER C.
Clasificación:

El cliente no dejó un comentario.

Russell P.
Clasificación:

El cliente no dejó un comentario.

Roger P.
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El cliente no dejó un comentario.

Dave K.
Clasificación:

None...great work!!! Thanks again

Margaret J.
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El cliente no dejó un comentario.

Michael S.
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El cliente no dejó un comentario.

David V.
Clasificación:

El cliente no dejó un comentario.

JEREMY M.
Clasificación:

Return location on paper work was not a Uhaul location. This was very strange so I drove it to the nearest location and asked for them to figure it out and accept this truck. Very strange.

sally m. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Theodore E.
Clasificación:

El cliente no dejó un comentario.

MARY J.
Clasificación:

Great desk staff!! Friendly and very helpful.

Kyle S.
Clasificación:

El cliente no dejó un comentario.

Sharon O. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

PHILLIP K.
Clasificación:

El cliente no dejó un comentario.

STEVEN S.
Clasificación:

El cliente no dejó un comentario.

Steven R.
Clasificación:

El cliente no dejó un comentario.

SHARI S.
Clasificación:

El cliente no dejó un comentario.

Mark G. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

JAMES L.
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El cliente no dejó un comentario.

Tammy W.
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El cliente no dejó un comentario.

Paul L. | First Impressions |
Clasificación:

Nice helpful employees

Bo S.
Clasificación:

U-hual at my wrapping pad pickup and return location has a knowledgeable staff and services were good.

KRISTINE D.
Clasificación:

Everything was top notch. Service was excellent and upon returning the equipment, I experienced nothing but positivity!!! HIGHLY recommend the Koeller Street facility!!!!

STEVE K.
Clasificación:

I worked with two different young women. One on the rental and another one on the return. Both were cheerful, helpful and did their jobs well.

Sara W.
Clasificación:

El cliente no dejó un comentario.

Mohamed F.
Clasificación:

Superb customer service and amazing equipment/ truck.

JOHNNY V.
Clasificación:

El cliente no dejó un comentario.

Kenneth L.
Clasificación:

El cliente no dejó un comentario.

Anthony K.
Clasificación:

To whom it may concern,  I rented one of your 10 foot GM box trucks on Sat July 25th and upon attempting to roll the window down the knob fell off in my hand. The air conditioning seem to fluctuate and didn't seem to work right and I mentioned it to the attendant who stated they would look into it.I put 22 miles on this truck and used 4.7 gallons of gas. Sat August 1st I rented one of your 15 foot ford box truck to compete my familes move. I was relatively disappointed by losing a large amount of cargo space to a dolly and a bag on the passenger side that have seals on them that if I move them I will be charged. I fueled the vehicle and returned it and upon check out found out I put 14 miles on the truck. I brought up the annoyance of the cart and supplies to your attendant whom seemed to want to avoid the issue. I then walked to my vehicle and double checked my fuel receipt as the numbers weren't running right in my head. I put 7.6 gallons of gas in your truck. I stopped back to your attendant whom informed me that fuel economy is based on how you drive it. 1.8 mpg? I dont think so. I explained that I have been operating trucks and other heavy commercial vehicles for years. I had a 366 big block bus that got 4mpg. Your attendant informed me someone could check the fuel gauge. At minimum that truck should have been getting 5 mpg. Your website states the estimate is 10mpg. Either your previous customer didn't fill it or there is a faulty gauge on that truck. Neither of which seemed to concern your attendant. I am beyond disappointed with my experience with U haul Oshkosh. I lost valuable space due to your marketing ploy and lost at least 5 extra gallons of fuel. Regardless of my cost I was told that if the vehicles weren't returned full I would be charged Californian price for gas which according to AAA is 3.17 a gallon.  So does your previous customer owe you this? Between the malfunctions on my first rental and the annoyance on my second I maybe calling Penske or Ryder from now on for my truck needs and recommending them to anyone else who needs a truck if this is how Uhaul runs a company.  Anthony Kuhaupt 

KENNETH K.
Clasificación:

El cliente no dejó un comentario.

ZACHARY R.
Clasificación:

El cliente no dejó un comentario.

Tony S.
Clasificación:

El cliente no dejó un comentario.

JOSEPH K.
Clasificación:

I was not able to self check in the vehicle. I called the ph# and waited 40 minutes for a live body. I finally gave up and went back at 07:00 the next morning. The person behind the counter was very helpful and took care of things.

MATTHEW J.
Clasificación:

The people working at this location were easy to work with, and made sure my vehicle was safe to use the trailer. My wiring for the trailer lights was not functioning, and they would not allow the trailer to leave out of concern for my safety. Luckily, we had another vehicle with working outlet for the trailer lights.

Jeffrey K.
Clasificación:

Please have the truck that you ordered there or at least have a back up. When promised a discount due to the equipment not being there, follow through on the promise and not being billed full price.

GREGG B.
Clasificación:

Great staff!!

Gregory W.
Clasificación:

I had a good experience

venessa H.
Clasificación:

I would like to speak to someone that I can explain my experience too. I am requesting some sort of refund due to my horrendous experience from Start to finish. What I went through ... nobody should go through. I paid so much money for nothing. My furniture was ruined, movers in WI were horrible. I was charged fees after fees! I would love to tell corporate my whole story.

Christopher W.
Clasificación:

Our Uhaul truck was not at our chosen pick up location at our scheduled time of 7pm. After 30 minutes on hold with customer service, we were told we could go pick up a truck at a location in a town 20 minutes away. We got there and were not able to complete the rental! After ANOTHER 30 minutes on hold with customer service, we were sent to a 3rd location. That location had no keys to give us because Uhaul failed to provide the building manager with a lock box. After driving 20 minutes home and spending YET ANOTHER 30 minutes on hold with customer service, we were sent back to the out-of-town location to pick up our truck. Although we were finally successful, it was 11:00 by this point the night before we had to move! It ate up my entire night and because of the hassle our move was not very smooth or organized. Rest assured it doesn't end there!!!!!! We dropped off the truck AT OUR REQUESTED LOCATION, since it was Uhaul's fault and NOT OURS that that location hadn't had our truck ready. The next day, we got a call from the location manager saying we needed to come pick up the truck and drive it to the out-of-town location to avoid being charged a fee! We had to pick it up and drive it back to the out-of-town location, incurring additional gas charges, because your employee claimed there was "nothing she could do." Are you kidding me?!?!?!? Uhaul messes up not once, not twice, but THREE TIMES and we are forced to take the blame for it? To answer your question, I have no idea what you could do to improve other than better training of employees, reducing phone wait times, improving communication between locations and, you know, NOT blaming customers for your company's mistakes.

Tom W. | Overall Experience |
Clasificación:

This is a first class facility and first class, helpful people. It's well lighted. exceptionally clean and the climate control works great. The loading dock is especially convenient for household moves. We couldn't be more pleased.

CHERYL R. | Overall Experience |
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El cliente no dejó un comentario.

Nancy W. | First Impressions |
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El cliente no dejó un comentario.

Debra B. | First Impressions |
Clasificación:

Website didn’t work tried for 2 days to book online the information was there but only partly per stafff

penny s. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Tom W. | First Impressions |
Clasificación:

This is a first class facility and first class staff. Couldn’t be better.

Donald M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Alexa R. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Jennifer S. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

Donald M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Steven W. | Overall Experience |
Clasificación:

Very friendly and helpful

John T. | First Impressions |
Clasificación:

Managed very well, all employees are helpful and professional. Thanks to Brittney, Alivia, and the 2 gentlemen. Great place. John T.

Alan M. | Overall Experience |
Clasificación:

.

kaylin b. | First Impressions |
Clasificación:

Fast, easy and convenient.

Dennis Z. | Overall Experience |
Clasificación:

Would do it again if needed

Steven W. | First Impressions |
Clasificación:

They gave me very good customer service very helpful and understanding explaining everything thank you very much

Tim M. | First Impressions |
Clasificación:

Brittany very courteous, knowledgeable and professional. An easy process to line up a truck and storage space. A good customer experience.

Mary Anne D. | First Impressions |
Clasificación:

The customer service at this location is AWESOME! They answered my way too many questions and helped me get the best rental deals for my moving situation. Moving supplies selection is huge!!!

Patrick O. | First Impressions |
Clasificación:

Very smooth process. The unit is convenient and well maintained.

Becky F. | First Impressions |
Clasificación:

I was a walk in with some questions regarding a storage unit. When I arrived the girl at the counter was very helpful and kind.

Lana A. | Overall Experience |
Clasificación:

Very impressed

Roman S. | First Impressions |
Clasificación:

Brittany was great! She explained everything real good and when we moved some things into our unit it was clean and using the carts they have for customers to use is so helpful. And having everything!

Yvette B. | First Impressions |
Clasificación:

The only thing that could have been different is larger carts to unload. It was very clean, warm and SECURE! My issue: I felt I was over-charged for the equipment to get me back to Oshkosh.

Taylor B. | First Impressions |
Clasificación:

$10 upcharge for 24/7 access is bogus, took excessively long to make access card, price was higher than similar units elsewhere, customer service rep was friendly (cute too)

taylor b. | First Impressions |
Clasificación:

$10 upcharge for 24/7 access is bogus, took excessively long to make access card, price was higher than similar units elsewhere, customer service rep was friendly (cute too)

Brian F. | Overall Experience |
Clasificación:

I wish you had never fired the super nice girl who checked me in to my units. She knew what she was doing! I have dealt with uhaul for 15 years and she was good! Get her back! Great customer skills!

james l. | First Impressions |
Clasificación:

People helped us a lot nice clean facility

Irene B. | Overall Experience |
Clasificación:

Staff was very polite and helpful. I dealt with Mr. Cruz and he was very helpful and accommodating . I would recommend this facility to anyone looking for a clean and secure place to store their items

JUDY M. | First Impressions |
Clasificación:

Brittany she really went out of her way to help me with storage she help me a lot and I want say she was really helpful with everything I needed and she answer all my ? I was very pleased 😀....

Kristy T. | First Impressions |
Clasificación:

Mike was extremely helpful and quick to help our needs.

Helen B. | First Impressions |
Clasificación:

I plan on using Uhaul again when I move in September

Mike S. | First Impressions |
Clasificación:

Good selection and availability, knowledgeable agent

David H. | Overall Experience |
Clasificación:

Thanks

Dennis Z. | First Impressions |
Clasificación:

Great place for storage.

debra c. | First Impressions |
Clasificación:

Just got it and haven't got anything there yet

Krista L. | Overall Experience |
Clasificación:

Easy access...indoor storage was great!!

Lana A. | First Impressions |
Clasificación:

Brand new. I like the security with using a card for access

SUSAN O. | Overall Experience |
Clasificación:

I canceled my u haul truck and storage unit before I was able to use them. After several phone calls to customer service I am still getting billing notices.

Linda G. | Overall Experience |
Clasificación:

Carts in trhe pull in area are so useful. Thank you!!!😁

Richard F. | First Impressions |
Clasificación:

The lady was very, very helpful !

Mike C. | Overall Experience |
Clasificación:

Very nice storage facility.

Krista L. | First Impressions |
Clasificación:

Great service

laura b. | First Impressions |
Clasificación:

The sales rep. physically walked me through check in and check out procedure and showed me the location of my storage unit. He was kind and listened to my needs.

Deborah A. | Overall Experience |
Clasificación:

Great quality service

Louis J. | First Impressions |
Clasificación:

You need to train your team better! It's frustrating to your customers when your team doesn't know how to do rentals nor takes the time to show you how things work. Good thing I'm resourceful

EUGENE S. | First Impressions |
Clasificación:

Clean and INDOOR! Worth a few extra bucks to keep my things safe and easy to get to!

Wayne W. | Overall Experience |
Clasificación:

There has been quite a positive change to the staff and service. This recent experience was excellent.Thank you for the changes. We certainly will recommend U-Haul's facilities and service. Will share

thomas p. | First Impressions |
Clasificación:

person that help me did not know what there where doing

Dorthy P. | First Impressions |
Clasificación:

great

Steve M. | Overall Experience |
Clasificación:

As one of the first renters, there were a few bugs that still had to be worked out. Subsequently they installed a card pass system which seems to work well. Staff are the greatest folks you will me.

Chris m. | Overall Experience |
Clasificación:

The staff is awesome

Steve T. | Overall Experience |
Clasificación:

Although I never saw the inside of this facility, I do want to say thank you for the excellent delivery service performed by Jenna.

KIm T. | Reservation |
Clasificación:

We haven't moved in yet. September 28th is the day we plan to start moving. The customer service was top shelf. See you soon. Thank you. Kim Thomson

Andrew S. | Overall Experience |
Clasificación:

My u-box was delivered on time and in good shape. The driver, Jenna did a great job of communicating and accommodating my moving schedule.

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