Customer Reviews for U-Haul Moving & Storage of Oakland Coliseum

5,421 comentarios

8000 San Leandro St   Oakland, CA 94621

(510) 639-9100

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(510) 639-9100

8000 San Leandro St
Oakland, CA 94621

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Santanu B. 
Clasificación:
5.0

Very easy drop off with friendly staff.

Hannah D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Javier S. 
Clasificación:
2.0

UHaul should properly vet and coordinate with the moving helpers they recommend or work with. I had a difficult experience with the moving help folks and with UHaul getting my box ready at the specified time. It was not a great experience when the moving helpers canceled on us just because UHaul was slow in making the ubox available.

Nelson N. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARILYNN S. 
Clasificación:
5.0

Excellent experience! The staff at U-Haul Moving & Storage of Oakland Coliseum are so professional, courteous, patient and helpful!

Carol C. 
Clasificación:
5.0

Very professional, friendly, and knowledgeable people work there. I was very impressed. Thank you very much. You made my move work more smoothly and I truly appreciate that.

Karen W. 
Clasificación:
5.0

Quick in, quick out, nothing better!

GINO I. 
Clasificación:
5.0

I appreciate the option to drop off after business hours and the security guard on the property is reassuring when dropping off at night.

Shoawna H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zeynep E. 
Clasificación:
3.0

My reservation dates are changed and it was not informed while handing over keys. This make me lot of mess to clean up by talking customer care after returning vehicle.

Chenna Kesava K. 
Clasificación:
2.0

The staff member that was at the counter was unprofessional (used foul language and in need of training), had to ask her coworker for assistance at every step of the checkout process, and she ended up botching the reservation which required her coworker to confer with corporate office staff to correct. What should have been about a 15 minute process took almost an hour.

Emmanuel U. 
Clasificación:
5.0

Great customer service.

jimmy G. 
Clasificación:
1.0

Our reservation for a 5x8 trailer was not honored. We were told we can come back in few days and they should have one but we had a hard date to leave and needed the trailer asap. Reservation was made over a month in advance, left with a 10' foot truck which meant we had to pay for gas, over $500 in gas alone. Did a one way move from CA-NM. Will never use uhaul Again

Eugene P. 
Clasificación:
5.0

El cliente no dejó un comentario.

William K. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILLIP P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Charon T. 
Clasificación:
4.0

El cliente no dejó un comentario.

genelle C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassadine D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Josephine J. 
Clasificación:
5.0

Everyone was helpful

Paul C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles G. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

My go- to U-Haul facility. Great people!!!

GINO I. 
Clasificación:
5.0

All staff were very friendly and helpful.

LoWanda M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel V. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID K. 
Clasificación:
5.0

The agent assisting us was very helpful,patient, and courteous. He also has nice smile.

JJE M. 
Clasificación:
4.0

great customer service! Quick service. The only thing that was puzzling is the address. I wouldn't have found it without my GPS.

Abubakar O. 
Clasificación:
1.0

Sucks! They cancelled my one way reservation the day before and forced me to return the truck at the same place! Horrible company!

german A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Antonia G. 
Clasificación:
5.0

I like the diversity of the people who work at this facility. They are friendly and helpful.

Sidney R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward B. 
Clasificación:
4.0

They were very helpful... even took down my car transport. I would not recommend this location base on the location. the roads are very small and lots of pop holes...hard to drive a uhual truck with a car transporter. But staff was very helpful and attentive

Shanada W. 
Clasificación:
5.0

Had a computer glitch upon arrival indicating duplicate order which i thought i canceled staff there had me in & out and were super friendly. When returning vehicle with Nate, super nice to work with and very professional, Great location to rent from and easily accessibly to both 580 or 880.

Melanie V. 
Clasificación:
5.0

Everything good job

Junting K. 
Clasificación:
5.0

The staff is friendly, professional, efficient, and very helpful! Thanks for a great customer experience!

Travis T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Neil J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jorie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

sheldon L. 
Clasificación:
5.0

The guys took very good care of me.

Rodriguez L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann B. 
Clasificación:
5.0

The forklift driver at the Oakland facility, Jesus, was very skillful and I appreciated the time he took to handle our boxes carefully. Most everyone there was friendly and helpful. Good crew. The facility is very clean as well.

Sidney R. 
Clasificación:
4.0

The wait in line was ridiculous. Better staffing is needed. The staff were friendly and helpful.

Margaret Mary R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carl Z. 
Clasificación:
2.0

When we arrived the female employee was helping someone else. After she finished with him, she started communicating with another employee. We stood there for about 5 minutes or maybe more and she never acknowledged us. Then a phone call came in and instead of her putting them on hold since we were waiting first, she ignored us and helped them. Then finally it was our turn to be helped and she was very dismissive and condescending. Even calling in another employee to go outside and make sure I had all the parts to pull the trailer, when I'd already told her I had them, which further delayed us. When we get outside, the employee who hooked the trailer, informed us that one of the tail lights were out but by this time we were running late and opted to take it anyway. If she's the representation of customer service for this location, I will definitely take my business elsewhere.

Shaniqua A. 
Clasificación:
5.0

Employee on the front counter is very good and explained to us all safety precautions very good.

ROQUELITO D. 
Clasificación:
3.0

This location helped me ensure the complaint I made regarding my truck was reflected on my checkout statement.

Sara L. 
Clasificación:
5.0

Wonderful customer service. You can tell that the employees enjoy being there.

Darin G. 
Clasificación:
3.0

Agents were slow and not very personable. Somewhere on there personal cell phones instead of helping customers. Truck smelled horrible. Other than that, the experience was pretty standard and I would use this location again.

Bradley H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMELA B. 
Clasificación:
5.0

Truck had zero suspension left. Bumpiest ride I've ever been on. It was like a 4-hour prostate exam.

Jim G. 
Clasificación:
4.0

they treated me well

Rafael t M. 
Clasificación:
2.0

Very poor communication, not as promised. No one called to schedule delivery, nor did they reach out the morning of delivery and/or when they arrived.

Courtney K. 
Clasificación:
4.0

Friendly staff and great service but the system for recording gas in tank v. what is actually in tank does not seem well coordinated

Michael M. 
Clasificación:
5.0

We watched as staff cleaned and mopped out the truck. Eduardo and his partner were friendly, helpful, and was very mindful about cleaning the vehicle. Our Rental was a Disaster. Less than 10 miles into the rental, the Engine Warning Light came on. We drove back to 4th street rental location, they couldn't help. They suggested that we go to the Main Hub Uhaul in Reno on S. Virginia near Moana Dr. We drove there, the staff there was not helpful, and said they had no mechanics. They suggested we email the help line email, and said if you call the Helpline you will wait online for 30+ Minutes. Truck was loaded, movers were waiting for us at our dedtination (Oakland, CA). We drove to a Mechanic (after hours) to have them assist us. We paid them to make determination as to engine problems. It was determined as two (not 1) but two faulty O2 Sensors. Clearly this was an engine problem not solved, but reset by computer and re-rented to the next Uhaul Renter! The incredible stress and lack of assistance by your staff in Reno was worthy of comment.

James A. 
Clasificación:
5.0

Extraordinario servicio al cliente

Hanson H. 
Clasificación:
5.0

Good job guys

Plinio P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lachita T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CURTIS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Walter R. 
Clasificación:
1.0

I have been taking care of this storage for a friend for the past 5 years. After the flood, the storage contents were "thrown" into storage boxes and sent to the Hayward facility. When I went to see the contents, they were so mixed up that I couldn't get to them. They tried to triple the price! I am "not" moving out. U-haul moved the contents to Hayward where it will remain until the original owner returns. I am satisfied with the personell that they have at that facility..they are very accommodating.

TOMMY LEE S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Moises C. 
Clasificación:
3.0

Impprove the customer service please

SUSIE C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jefter A.  |  Overall Experience 
Clasificación:
3.0

Access hours are terrible. I know jails that have better visiting hours than the time you can access your units here.

Ebony C.  |  First Impressions 
Clasificación:
5.0

after hours drop/scan bar can be improved

dung T. 
Clasificación:
5.0

the manager was outstanding! he went above and beyond to provide excellent customer service.

Christina L. 
Clasificación:
5.0

Please communicate better before the rental and reply to concerns more quickly after. I have a billing dispute but have had no reply to my concerns.

Daniel M. 
Clasificación:
5.0

La atención que nos brindó la persona en el escritorio fue demasiado buena, explicó detalles y muy buena manera para atender a las personas

Plinio P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin W. 
Clasificación:
5.0

First location we reserved at was not open on sundays even though they let me reserve the uhaul. Luckily the customer service recommended this spot which was very helpful

Christopher Q. 
Clasificación:
3.0

Have separate lines for prepaid equipment pickups and just box/supply purchases/inquiries/scheduling rentals. Check that trailers needing brake/light cords have them before pickups are scheduled. The rep that connected my trailer had to search many others to find a cord because he said that they “rob” them from other equipment if scheduled unit's is missing.

Sharon M. 
Clasificación:
5.0

The guy accepting the return he said he's new on the job but he is nice and very professional

Rolando jr P. 
Clasificación:
4.0

I was well pleased with the professional manner in which the staff at this location handed my moving experience

James W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

LaWonda P. 
Clasificación:
5.0

Curtious, helpful, clean, and very respectful staff members

CAROLYN R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

peggy B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joe P. 
Clasificación:
5.0

Is a great service I will recommend it

JOVANY N. 
Clasificación:
1.0

Check the vehicle problems before renting the vehicle was hot and we could not control the temperature, so we were very uncomfortable all the way to Vegas

Akilah W. 
Clasificación:
5.0

Honest Concerned and Caring at this location.

AUDREY T.  |  First Impressions 
Clasificación:
5.0

They are all the nice people, working hard , and helpful ,I like it all. The U-Haul's worker name is Isaias, He is the first day I have met, he doing well, I like him. Please tell him keep going on the future.

Xi Kang L.  |  Overall Experience 
Clasificación:
4.0

Easy drop off, central location, a lot of signs

Katreece S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chinonso U. 
Clasificación:
1.0

The gas measurement was incorrectly noted on the paperwork and I made the same mistake, but there was no recourse. The gas gage showed just above the final tick before empty; the paperwork said just above 1/4 tank and I interpreted that the same. The reality was that this was the 1/8 tank marking and neither UHAUL or I noticed that; which resulted in a $60 fee when I returned it. In addition, it is ridiculous that a UHAUL in the city can be issued with an 1/8 of a tank of gas in it and that's acceptable. I had to immediately manage an empty fuel tank emergency in rush hour traffic.

Brian K. 
Clasificación:
5.0

Thanks for your service.

Barbara P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Almetria V. 
Clasificación:
4.0

Improve your check in it takes too long waiting to pick up your trailer When you return the trailer it only takes two minutes for them to get all the information they need yet when you go to rent it even when you fill out everything online it takes 20 minutes and I've rented the same trailer 10 times it's always the same if they have all my information from previous times why do I have to keep going through the same stuff and wasting time

Roland M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTIN O. 
Clasificación:
5.0

Appreciate y u haul getting me a trailer when available ility so low.

RACHEL J. 
Clasificación:
5.0

Continue hiring good young caring and considerate employees like Alan.

Nate O. 
Clasificación:
2.0

They keep billing you when you don’t have a storage space with them.

Deborah G.  |  Overall Experience 
Clasificación:
4.0

woman in charge of check-in was great! cordial, knowledgable and effecient.

John H. 
Clasificación:
5.0

Customer service was great. They were friendly and helpful.

STARESHA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas and Jes F. 
Clasificación:
5.0

Great selection, great people, convenient location.

Joseph T. 
Clasificación:
5.0

El cliente no dejó un comentario.

rick A. 
Clasificación:
5.0

When I got the truck the windows from the in and outside were dirty and the wipers where not set in weight it almost looked like someone was trying to still them but I got them fixed them nothing major just a little wrong.

Salvador C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chenghao M. 
Clasificación:
5.0

I was supposed to find out location of trailer pickup within 48 hrs of request. It actually took 5 days and I had to drive at a location far from my home. It worked out, but it made planning job difficult.

matthew T. 
Clasificación:
5.0

I got what I needed, safe, clean, well maintained storage

Richard G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Elvis C. 
Clasificación:
5.0

Muy buen servicio de todo el equipo en especial- over muy buen servicio gracias 🙂

Francisco G.  |  First Impressions 
Clasificación:
5.0

Good service

Barbara P.  |  First Impressions 
Clasificación:
1.0

My items was to your Hayward u-haul with my permission

Michael B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose F. 
Clasificación:
5.0

Thank you, while it was expensive, it was worth it!

Yolanda M. 
Clasificación:
3.0

My overall experience was absolutely atrocious, but I can't really tell if it was this branch or whoever was supposed to be on point in case of emergency. I was towing the trailer I rented down Interstate 80 when suddenly it detached from my truck. This could have been from improper hookup or just a defective part, but in any event, the chains and emergency brake kept it to where I could make my way to the shoulder without causing a pileup, although it was an unnerving experience. What came next was far worse - I was given two different numbers to call by the branch after I told them I couldn't get the trailer safely hooked up due to damage the hitch sustained in the accident (wouldn't lock onto the ball). The first number gave me a recording saying it was a Sunday and they're closed, and the second one told me it would be between 45 minutes and 1 hour and 5 minutes before my call was answered, and gave me the option to receive a callback. The branch assistant manager kept telling me she was trying to elevate the issue but I saw no results, and she said the trailer was my responsibility still so I shouldn't leave. I spent three hours on the side of the freeway (on moving day, with a friend and a family member all waiting for me), getting thirstier and more sunburned waiting for assistance, and after being told it was “on its way” and the branch was “following up” and supposedly contacting numerous senior team members multiple times, “assistance” finally arrived and told me the trailer wasn't safe to drive and I'd need to visit the branch and get a new one. This turned a 5 hour moving session into a 12-hour moving session, and even though the manager promised to make me whole after going through such an ordeal, I haven't heard from anyone now over 24 hours after I turned the trailer in. This was the worst customer service I've ever received in my life, and I will never, ever rent another item from U-haul again.

Brett M. 
Clasificación:
5.0

Domo is the best! And took real good care of me at pickup and drop-off. Her customer service skills are world class!! That's why Coliseum U-Haul is my go to for storage and rentals!!

tiffany L. 
Clasificación:
5.0

Customer Service was great. No problem. Thank you.

Carol F. 
Clasificación:
2.0

They broke more then half of my merchandise and only gave me a days rental. That wasn't enough for what was destroyed.

SONJA N.  |  Overall Experience 
Clasificación:
4.0

My only concern was the wait for the truck after the paperwork was completed. I needed to make sure I got things loaded from home and to the dump before it closed. The truck was visible with the driver inside, but another person was leaning in the passenger window talking with the driver for quite a while. Eventually, I started walking toward the truck, they finished their conversation, and the driver brought the truck to me. Not the best way to show respect for the customer's time.

Amy L. 
Clasificación:
4.0

El cliente no dejó un comentario.

BARBARA C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

tamika k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MONIQUE C.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

sharron w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew C.  |  Overall Experience 
Clasificación:
5.0

Angel and older African America man was very helpful and knowledgeable of the storage units. Would definitely recommend. Thank you for making my move less hectic!!

KATHY K.  |  First Impressions 
Clasificación:
5.0

They were a great company and very nice people I recommend them

mia m.  |  Overall Experience 
Clasificación:
5.0

Great People There/ Help Me Out With All My Needs/ The Staff Did Excellent And very helpful 👍😊Thanks I appreciate 🙏

JUAN H.  |  First Impressions 
Clasificación:
5.0

Everyone I came into contact with was extremely helpful and even assisted with lifting as I was by myself and it was challenging for me.

myesha s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

trevor h.  |  Overall Experience 
Clasificación:
1.0

I stored here based on the access hours listed on website but when I arrived my unit wasn't available although my is it was reserved well in advance and also access hours were incorrect. I ended up having to take a unit half the size I needed/wasn't able to access my belongings as needed due to website being incorrect. I was told I would be contacted regarding this matter since I created a case with customer service but was never contacted. I advised the office and was told I had to store for at least six months to have later access hours. So honoring the access hours from the website was possible just didn't want too.

ERICKA L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

zuhal B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles H.  |  Overall Experience 
Clasificación:
3.0

Called regarding pre-lien notice on a storage unit I no longer have. The person I spoke to did not know why I received the notice and said he needed to investigate, When I asked if he would call me back or if I should call back all he said was he needed to investigate the matter.

Lucille D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nalesha H.  |  Overall Experience 
Clasificación:
4.0

There was a young man there named Tyler he's helped me before he's a great personality very knowledgeable. I would recommend all my friends to go there on 8000 Street in San Leandro. And I will return there again.

walter f.  |  Overall Experience 
Clasificación:
1.0

This place sucks

Henry C.  |  Overall Experience 
Clasificación:
4.0

I want my money back. The storage charged me .91 cents when the sign stated .87 cents for boxes. The representative never offered a refund or a solution when I brought it to my attention. Instead I was told maybe uhaul raised the prices and haven't sent new signage. That is U-Hauls problem to make sure the prices are correct and signage is in place, NOT THE CUSTOMER. Which means that U-Haul is STEALING money from their customers! That change adds up and is done in a non suspecting way.

BOSSY S.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Marianella L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

felicia c.  |  Overall Experience 
Clasificación:
1.0

When I first checked in staff was amazing. When I went to close my storage I dealt with the general manager and another stuff who were extremely rude and making jokes about me as I walked up because I said I didn't have help to clear my storage. I'm not sure how he got his position. But I will be filing a complaint.

Angela r.  |  Overall Experience 
Clasificación:
5.0

They got flooded,manager was good and accommodating..

MICHAEL M.  |  First Impressions 
Clasificación:
1.0

When buying the storage unit I was told to get a lock because its needed with the unit; on U-Haul website it said id get the lock for free. When I realized I was being charged for it I showed the cashier and he basically shrugged it off saying "oh yeah I wasn't aware of that, looks like you do get it for free" turn proceeded to charge me. When I was getting the truck the guy asked my how many miles am I driving, how would I know? That should be fine at the end when I return the van not at the beginning. So I just said 10. then it got marked up with 5.5 gallons of gas then it actually had. Because I didn't check on the lot I was responsible for the gas so I had to fill up $26 of gas for a 4 mile round trip. When I returned the van and saw I only drove 4 miles I realized I paid a total of $20 for the van $40 for rental fees $26 for gas $15 for 10 miles. The world's most expensive 4 mile trip. They wouldn't reimburse me for the extra gas I paid. When I finally got to my storage unit I found a mouse trap inside.. that along with another customer at the front desk talking about how his unit flooded does not give me confidence in this place at all. The only positive experience about this whole ordeal is when I went to return the lock the lady was unable to return it for some reason so she just gave me it's cost out of her own pocket.

TONY A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

eugene f.  |  First Impressions 
Clasificación:
5.0

The Uhaul team was very helpful and knowledgeable about their work.

Manuel C.  |  Overall Experience 
Clasificación:
2.0

Every thing is good BUT my major complaint and why I left is after a few months (I don't remember how many but like 3-6 months), my storage fee went up from $59.95 to $79.95 per month. That's 33%. When I contacted them, they were so "whatever" about it. A price increase is expected but 33% is a bit much. Honestly, just be reasonable about increases. I would have stay otherwise.

Vilasinee B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Darius M.  |  Overall Experience 
Clasificación:
5.0

The staff were super-helpful and the facility is clean and safe.

Maureen S.  |  Overall Experience 
Clasificación:
5.0

Appreciate everything about the storage

Delbra T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

John S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Zia P.  |  First Impressions 
Clasificación:
5.0

This particular storage facility was comprised of very polite staff who were very courteous to us, friendly in handling our questions, and nice.

Zia P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

tyna s.  |  First Impressions 
Clasificación:
5.0

Five stars for the helpful, friendly staff!

Maureen S.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Yolanda O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

EMILE S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jamay j.  |  Overall Experience 
Clasificación:
5.0

Excellent Management

GILDA H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANN M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonette M.  |  First Impressions 
Clasificación:
2.0

My stuff was stolen.

dajohn S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ShaDawn B.  |  First Impressions 
Clasificación:
1.0

Kept trying to charge me for my U-Haul, and I had to call as cancel didn't go through for two months.

Pranav j.  |  Overall Experience 
Clasificación:
1.0

I was being charged for a storage unit that I canceled months ago. I called, emailed and left messages but still no answer. I am still currently getting emails about charges.

jameia h.  |  Overall Experience 
Clasificación:
5.0

Wonderful service from all staff members and site well kept and clean. Has plenty of supplies needed for moving and storage lockers are easily accessible. If short term storage is needed, this is the place

Charles G.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

ROSEMARY S.  |  Overall Experience 
Clasificación:
5.0

Leland was a joy and helped me

Linda G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Markus F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

john s.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jamahl F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DOMONICKE D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Linda D.  |  Overall Experience 
Clasificación:
5.0

The manager and worker's were exceptional ! Everyone was very helpful and courteous . I'm new to this facility , but I'd recommend it to anyone looking for a good truck , clean storage space and great people . MZ D

DEBORAH D.  |  First Impressions 
Clasificación:
1.0

Refunding for people who left their unit early but paid the full price for the month would be helpful.

Genelle C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Anastasiya C.  |  Overall Experience 
Clasificación:
5.0

Very clean and secure.

Juan M.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Alexandra R.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Ollie C.  |  First Impressions 
Clasificación:
4.0

Lock was not provided in the room and had to be picked up at the store.

Elizabeth T.  |  Online Move In 
Clasificación:
5.0

No comments

Ikesha T.  |  Overall Experience 
Clasificación:
5.0

All staff were incredibly helpful getting me set up with my storage unit! They made it an easy experience.

Camille C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina Marie n.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry S.  |  Online Move In 
Clasificación:
3.0

It has to be hard to find good employees now a days so I try to be understanding

Wesley S.  |  Overall Experience 
Clasificación:
5.0

Okay I loved the service 👌❤️

Nicole B.  |  First Impressions 
Clasificación:
4.0

Excellent, excellent, excellent. Only issue I had was the consistent raising prices...Started at $56 ended at $70. Otherwise, the staff was great and the facility was excellent.

BRYAN T.  |  Overall Experience 
Clasificación:
2.0

??????

Tatia S.  |  Overall Experience 
Clasificación:
2.0

While I appreciate the 1 month free trial with my one-way truck rental, getting access to my storage was a bit of a hassle. There was only one customer representative at the front desk when I arrived and even though she was friendly and helpful once it was my turn, the person who helped show me to my unit afterward didn't explain to me the storage layout or building access outside of using my key card. I had to go back to the front desk to find out there was not a loading dock for my items and that the uhaul truck wasn't actually allowed into the storage unit. There was only one hand truck available for use and the driveway for moving items in and out of the storage unit was heavily trafficked with moving cars. The whole process was very stressful and makes me unsure about renting from the storage facility in the future, at least at this particular location.

Michelle W.  |  First Impressions 
Clasificación:
1.0

I reserved a unit online, yet the staff took one hour to find me a unit once I got there. Then they gave me 30 minutes to load because they were closing soon. Terrible, stressful experience.

Ray d.  |  First Impressions 
Clasificación:
5.0

The young lady helping me was very helpful and patient. Extraordinario servicio al cliente  

Chandra L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Samantha A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

bradley b.  |  Overall Experience 
Clasificación:
3.0

Originally the rates were good then 2 increases and when I got notified about a 3rd I moved out. I am a senior citizen on a fixed income and because the rates increase it doesn't mean my income will do the same.

Venus P.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Evelyn J.  |  Overall Experience 
Clasificación:
1.0

Systems do not line up. I had to pick up the truck in LA, when I arrived truck was not available and I was sent to another location. When I got to Oakland to drop off truck and move into the facility I was told my reservation was not there. I had an email proof of my reservation which was not honored. I had to pay more for a unit which was not expected. I waited for over 2 hours for clarity which I never received as the manager was driving around in the golf cart dismissing my concerns. I was told to call corporate which I did. I have submitted the proof of reservation and have yet to hear back from anyone.

Kimberly H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GREY D.  |  First Impressions 
Clasificación:
1.0

When water damage occurred items were stolen from our temporary unit. Management was no help and rude.

ANTHONY B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DOMONICKE D.  |  First Impressions 
Clasificación:
4.0

My only thing of importance is my safety. when an unpleasant unexpected situation come up that is not taken seriously. I've had a few incidence or situation that happen in the 4 or 5 years of using your facility. I understand truly the stresses put on the employees at this time of the pandemic but still in all case by cases. When I bring up things it is seriously a reason. I thank you all for your service just the same. Also it would be great if when a person move out from uhaul storage early? There should be a prorated monetary given for the month that is still open. They told me they do not do that. Yah bless you all Shalom 曆

Sieglinda D.  |  Overall Experience 
Clasificación:
3.0

The weekend hours are a joke. Why would you have your shortest hours on the weekend when the need is greatest. Most families move on weekends and holidays and the website shows extended hours, but this is not acurate. Please adjust hours so they are convenient for the customer.

CAMELLIA D.  |  Overall Experience 
Clasificación:
4.0

At times, it would have been more convenient if your facility was open later, but it didn’t close too early either I guess 🤷‍♀️

Nichelle Marie H.  |  Overall Experience 
Clasificación:
4.0

Incentives need to be provided when you have more than one storage space.

Annette T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K.  |  Overall Experience 
Clasificación:
5.0

I'll keep useing Uhaul

Joseph M.  |  First Impressions 
Clasificación:
4.0

Love it

Lanieta V.  |  First Impressions 
Clasificación:
2.0

When we called to get our u-haul box delivered. We were told that the wait time for delivery was 3 weeks, then it was down to two weeks, but we were welcome to rent a truck or use a moving company. Feels like we were played. We were not warned that we might have to wait for weeks to get our stuff. Not sure why this place can't deliver u-Haul boxes earlier? Bad managed

tove b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan S.  |  Online Move In 
Clasificación:
3.0

Lots of young employees finding there way. They eventually got me where I was going. It was a mixed bag and at times I was very frustrated with the level of assistance. My drop off address and storage facility had different addresses though it's essentially the same facility. Employees may want to point that out to customers. I drove around the block a few times before realizing I started at where I was going. Small in the grand scheme of things but easily avoided.

otis j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA S.  |  Overall Experience 
Clasificación:
2.0

Staff are to rude

Mario L G.  |  Overall Experience 
Clasificación:
5.0

Im the one who keeps it clean.

Ralvell C.  |  First Impressions 
Clasificación:
4.0

Todo esta muy bien esepto. Que cuando linpian. No tienen cuidado. De queno entre agua Ala unidad porque ami me Dañaron mi colchon y mis sofas y cajas deropa tube que tirarlo

Margarita M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA C.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

thomas a.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful and my overall experience was very positive. I would definitely recommend this place especially for a short-term rental! I felt like I was winning with that one month free. I really was

Justine T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PORSCHE G.  |  Overall Experience 
Clasificación:
2.0

The check in staff didn't give me all the important information of how to access the storage and hours. I wasn't told that in order to access the storage I had to swipe the access card twice on 2 devices, that wasn't a self explanatory procedures. I also wasn't told that the facility will be closed at the same time as the office hours and almost got locked inside the facility.

sasipim S.  |  First Impressions 
Clasificación:
5.0

N/C

RALVELL C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Carol W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

carolyn w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

carolyn w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas Y.  |  First Impressions 
Clasificación:
5.0

Everyone there was very helpful and nice. I ran into issues with the storage space unit number and card key access, all as a result wing and they were having technical issues getting it all up and running, but Barbara was always around to try to help as much as she can. And if she wasn't there, anyone else was willing to assist to the best of their ability. Added bonus: the storage space had the cleanest bathrooms.

maile m.  |  Overall Experience 
Clasificación:
5.0

Everybody was very helpful and nice. The place was clean and well maintained.

Antoinette C.  |  First Impressions 
Clasificación:
4.0

I would have liked to be able to access my unit in the evening hours otherwise I was very pleased and felt safe.

ARIEL N.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JACKIE B.  |  Overall Experience 
Clasificación:
5.0

UHaul needs to provide some seating for customers who have physical needs such as chairs. I had movers helping me b/c of my age and walking disability and had to borrow the chair at the handicapped window in order to sit down while they made the move for me. The personnel at the UHAUL faculty were nice about it but it got me to thinking what if another handicapped person had come in? Then what? One or two additional chairs should be enough. Just a thought.

Diana L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chanakya V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Terri B.  |  First Impressions 
Clasificación:
5.0

Every one was asome, but the man who received the truck back was superb! He was just great!!! Great attitude, I was really tired after a long move, and he attitude just pick me up. Gracias

Ericka D.  |  First Impressions 
Clasificación:
5.0

That's because of the worker who helped me she was very friendly and personable it was my experience with her that made all the difference and the two other employees there were also very good because of the three of them I would definitely recommend and look forward to seeing them again because I know if there's ever anything or anytime I need assistance I will get As for times of operations and access since I haven't been there long am unable to rate them fairly only after time will I be able to judge

Kevin O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Javon B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

gabriella m.  |  Overall Experience 
Clasificación:
1.0

Made a reservation a week in advance. No unit I reserved when I showed up. Came up with more expensive unit as alternative days later. Had professional movers and large truck to unload. Unacceptable

Kim C.  |  First Impressions 
Clasificación:
1.0

How you communicate to your customers on your site versus on site is very different. It should be clear about how I will be able to access my unit so that I can come prepared with the right truck & / or cars. A unit should be accessible using your trucks. Workers should also have the knowledge of how big the units are and what can/ can not fit. I was dragged around for 2 hours looking for a unit instead of telling me what would fit my belongings.

Michaela J.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Kristine B.  |  Overall Experience 
Clasificación:
2.0

The staff were helpful and friendly but the service was below average. In fact, the two things we were there to do were don incorrectly. 1. we wanted two switch the account from personal to corporate. It appears only the name was changed. 2. we wanted to change the contact person. Instead of that the contact person has been switched to John Doe. Pay your people more! Train them! and fix your software!!

Kathreyn R.  |  Overall Experience 
Clasificación:
4.0

I've just rented the unit and am packing things to store. But the initial interaction and tour of the facility to select a unit was very professional and helpful.

Carla G.  |  First Impressions 
Clasificación:
5.0

The personal service combined with the attractive rates makes this site and personal the best in the Bay Area. A huge Thank you to Barbara for going above and beyond.

Jeffry H.  |  First Impressions 
Clasificación:
1.0

I needed to move stuff in after seven but could not get access because the garage doors would not open despite my being granted by card swipes. The block that I needed access to was 7500. This delayed my move significantly and caused me incredible frustration.

Gregori J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ISABEL A.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Abrahim M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Erica R.  |  First Impressions 
Clasificación:
4.0

Well maintained, clean, easy access. Everything is perfect except the manager. He is so rude and treats so badly. I don't even know why he is the manager because all the other staff is helpful and friendly, unlike the manager.

umut s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA M.  |  Overall Experience 
Clasificación:
5.0

Thank you to the staff for their excellent customer service

MARIA K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlene M.  |  First Impressions 
Clasificación:
4.0

Staff well trained and very courteous and informative

maxine s.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Padma K.  |  First Impressions 
Clasificación:
5.0

Staff Anna was excellent. Loved her. So helpful

Belinda C.  |  First Impressions 
Clasificación:
3.0

A rat got in and water leaked into my storage unit. I assumed my stuff would be safe. I was not warned that rodents could actually get in (I thought it the traps were a deterent). And a water leak it the last thing I expected. As a result few items were destroyed and no longer usable

Lalane C.  |  Overall Experience 
Clasificación:
5.0

I do not have access to my online stuff, I can't pay for my storage. My storage isn't linked to something, and they didn't confirm on how to do it. Luckily I got this email before the time it was due.

josephine c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

lecester k.  |  First Impressions 
Clasificación:
5.0

This was, BY FAR, the nices storage facility I have ever visited. The staff was exceptionally courteous and helpful. They went out of their way to make sure everything went smoothly,. So much so that I was expecting the "other shoe to drop" but it never did. I recommend this facility and their staff with my highest recommendation!!! A+++

Derek c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lala F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sepehr G.  |  Overall Experience 
Clasificación:
5.0

The most painless part of this move was you all storage thank you

Beverly G.  |  First Impressions 
Clasificación:
5.0

The staff was very friendly and helpful each time I visited. The storage unit I used was dirty and not completed cleaned out of dirt and residue from apparently a dead rodent before I took the unit. I avoided that part of the uint. My timing didn't work out for someone to clean it out before I moved in. But the facility served my needs.

Chris K.  |  Overall Experience 
Clasificación:
5.0

Great experience with staff, very helpful as well as the facilities, very clean and easy access

Charles G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael Z.  |  First Impressions 
Clasificación:
5.0

Sales agent was very kind and helpful

Rhoda S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Latoya T.  |  First Impressions 
Clasificación:
5.0

Well knowing staff, very efficient staff.

antoinette h.  |  Overall Experience 
Clasificación:
5.0

Was very pleased with the service, Barbara is awesome 👌

antoinette h.  |  First Impressions 
Clasificación:
5.0

I'm an international student studying at UC Berkeley, and I needed a place to store all of my dorm items after having to go back to my home country because of Covid. U-haul was the best option when I took into consideration the services being offered, and the pricing of the unit was very affordable for what it was. I would definitely recommend people to rent a unit from u-haul if they have storage needs.

zeynep e.  |  Overall Experience 
Clasificación:
5.0

The Best place Ever!!!!!!!

Jacqueline C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Justice D.  |  First Impressions 
Clasificación:
5.0

The staff was incredibly helpful, professional, and courteous. The facility itself is the nicest I have ever seen! Very pleasant experience.

Derek c.  |  First Impressions 
Clasificación:
1.0

Too many things to list here would appreciate a call from the manager immediately

james E.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Mebrahtu T.  |  First Impressions 
Clasificación:
5.0

NINGUNO

EBO A.  |  Overall Experience 
Clasificación:
5.0

Marlon Masangcay and his team have been very helpful and considerate in dealing with the flood in my unit and relocating our items to a new unit with a very professional moving company.

MARIA K.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Joseph J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Vilasinee B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonia A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA L.  |  Online Move In 
Clasificación:
4.0

I would like to have access to storage unit without having to ask in office every time

Alexandra R.  |  First Impressions 
Clasificación:
5.0

The customer service was excellent from everyone on the team.

Randi C.  |  Overall Experience 
Clasificación:
5.0

Carlos deserves a raise!!!

Mary Claire C.  |  First Impressions 
Clasificación:
3.0

After being told truck was at 1st location, incompetent staff could only say "ain't no trucks here" u need to go to san leandro st cause they didnt call nobody today to notify em...smh...2nd team was split btwn some helping n some doing nothing or refusing to do anything to help customers. Very short, unresponsive, poor communication on truck return process so stood in line AGAIN upon return only to b told to move a 26ft truck outside where line was out of driveway. Only BRIGHT spot was ladies in storage area...friendly and informative.

Felicia h.  |  First Impressions 
Clasificación:
4.0

Could have longer access hours

Christopher S.  |  First Impressions 
Clasificación:
5.0

Really wish we were allowed into our storage late at night as some of us work until midnight so it’s hard to move things in and out early in the am

Mauricio B.  |  First Impressions 
Clasificación:
5.0

I truly appreciate the employee's and their customer service, it can be hectic at times with the lines or miscommunications...but I wouldn't go anywhere else

Kimberly T.  |  First Impressions 
Clasificación:
1.0

My storage experience was fine. The people who work there were hit-or-miss, in regards to politeness. My issue is with a "reservation" for a truck I had made that u-haul cancelled the night before. I even called a week earlier to confirm the reservation. My mother in-law had flown across the country to help us move, our entire place was packed and then I get a COMPLETELY unapologetic cancellation and have to deal with corporate for 45 minutes to no avail. I've been a storage customer of yours FOR YEARS. When I called the your local branch on Friday evening in tears, I was all but hung up on. I'm appalled. You left a huge stain on a very big moment for my family and I. I will submit a formal grievance, and have told anyone who has asked that u-haul is to be avoided. That false sense of security you call a reservation for something critical has got to stop.

Dana N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa P.  |  First Impressions 
Clasificación:
5.0

Great staff, very helpful and attentive!

Evan B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Leilani R.  |  Overall Experience 
Clasificación:
1.0

Everything was fine until lately. The unit flooded (no fault of them and it was handled) but I was offered free months for my unit etc and then week after week I had issues with them sending me late payment emails and then "going to Lien" emails over and over again despite the manager calling and telling me this "wouldn't happen again and I am handling it" Yesterday was the final time I got such an email and the manager FINALLY actually fixed the issue so she claimed but I don't feel confident in the way this place is run. The other staff was helpful and nice but it's just frustrating to be told 4x that something is handled and then continue to have the same issue for months I'm hoping it is handled now but I am less than happy due to the repeated issues with management after being told multiple times it was going to be taken care of only to find out it hadn't been Happy to speak to someone in more detail if needed and again hope as of yesterday that this issue is actually resolved

Sierra D.  |  Overall Experience 
Clasificación:
5.0

The Staff is Friendly and very helpful and they care about your needs and concerns.

earline t.  |  First Impressions 
Clasificación:
5.0

Erick and his staff were all friendly and helpful. My only complaint was that I had reserved two large units online and when I arrived, was told there was only one available. (I had to rent two medium units to fit the remainder of my stuff, although neither was full.) To me, the reservation system should mean something, otherwise why is the customer wasting their time doing it?

Amy D.  |  Overall Experience 
Clasificación:
5.0

Very helpful and friendly.

Thomas F.  |  First Impressions 
Clasificación:
5.0

Enjoyed becoming a new client today. Service was efficiently completed with professionalism and handled properly in a timely manner. All request I had reservations for where applied to my account without any d I discrepancies. I also was pleased with the tour that was given to see the storage unit that i reserved. Good customer service. I give a A. Yhc

Yetone C.  |  First Impressions 
Clasificación:
3.0

I lost more than half of my belongings cause of a fire in June 2018, and as loyal as a customer as I have been for the past ten/ eleven years your company refuse to give me any monies cause I don’t have insurance, for that I would never recommend you to anyone I pay my bill and keep it moving.

THERESA P.  |  First Impressions 
Clasificación:
2.0

I made an reservation it took 30 minutes to get me a storage . The yiunf lady that was helping me need to be still trained she didn't know anything she had to keep asking for help . Then they never showed me how to get to the unit was told it was somewhere else , I pushed the help bottom I was down there waiting 15 minutes for someone to come they never did .

SHARISE M.  |  First Impressions 
Clasificación:
1.0

My move-in experience was terrible. The first issue was that I placed an online reservation for a unit and on the day I try to move in I learn that the unit I reserved is not available and no reservation was made. My only comparable option was a slightly larger unit with higher cost. Because I was in need of storage immediately, I decided I had to sign up for something and accepted the higher cost but was not compensated for the lack of availability and absence of a reserved unit. My second, much worse, issue is that the online office and access hours are WRONG. When we moved in we were not informed that the information online was out of date. We believed we'd have access to our unit until 10pm and come to find out we only had access until 7pm, on the following day it was even earlier - until 5pm only. When I went to confirm this with the office staff all I was told was "the website is wrong." There was no further explanation, no offer of help or accommodation, and from there only frequent reminders that we needed to be done moving in by 7pm. I do not understand how information as important as office and access hours are not updated in all relevant locations and how the staff does not proactively mention this to tenants to account for the gap. Ultimately, I decided to rent this unit because I'd already trucked my items to the location and needed immediate storage, but if I'd had more of a choice I would have gone somewhere else. Access hours and customer service have been terrible and I will not recommend this facility to anyone.

Ashley M.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Gil S.  |  Overall Experience 
Clasificación:
1.0

Refunds should be alloted when the cause is reasonable. Especially during a time of global uncertainty

Anaya C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Fredericka b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

trevor h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W.  |  First Impressions 
Clasificación:
5.0

Me gusto el servicio y sobretodo la limpieza los empleados son muy amables

Delia G.  |  First Impressions 
Clasificación:
5.0

I like everything never had a problem.thanks

aracely j.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

DECLAN E.  |  First Impressions 
Clasificación:
3.0

I received helpful service from the people here, but the process itself was highly stressful and not transparent at all. When booking on the phone, the attendant was very short and only gave me closing hours for the location with no indication of how long the process would take to actually obtain the storage unit. After a very long and stressful drive involving roadside assistance, I arrived just before closing hours on Sunday, only to be told I was too late and would have to leave the loaded truck overnight and unload in the morning. Luckily the staff extended my hours so I could unload the next morning, but the immense stress and disruption of family members' schedules the next day could have been avoided if I had been told anything about the process ahead of time. As for the facilities, the first unit I was shown had not been cleaned, and the one I ultimately chose had some oil stains on the floor, but other than that seemed decently well-maintained and appeared to have plenty of security. I find it odd that the clearance is so low on the storage facilities themselves, since it would make sense for U-Haul trucks to be able to fit down into the U-Haul storage buildings, but I appreciated the carts that were publicly available. Overall, the staff and facilities met my expectations, but please make the process more transparent for first-time movers, including tips and recommendations, and how long to expect the process to take.

CHRISTIAN T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH J.  |  Overall Experience 
Clasificación:
4.0

Finding out unit was crazy, the numbers didn't go in a reliable order, but beyond that everything was great.

BRANDEN V.  |  First Impressions 
Clasificación:
5.0

All the staff was courteous, the unit was clean and I felt my belongings were safe.

kimberly h.  |  Overall Experience 
Clasificación:
5.0

Dani really held it down! He was asked to watch our stuff while we moved in and he became a friend in the process. Super kind and nice. Give him a shout out.

Gabriel K.  |  Overall Experience 
Clasificación:
1.0

the staff was rude and slow to help . A fire alarm went off for over an hour without a staff member addressing it. I let them know that there was an issue with the card system, i was told to stand there and keep trying until it did work. Took 15 mins to get it working. Just an overall bad experience. Couldn't wait to get out.

tashina j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gloria M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Donice Larie C.  |  Overall Experience 
Clasificación:
2.0

Service was horrible customer service representative were rude

McKinley S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

AASYLEI L.  |  First Impressions 
Clasificación:
1.0

DON'T BOOK ONLINE - Even though if you book online they are not going to give you that unit. They say they don't have it even though you already booked it. It was the worst customer interaction I have ever had. People at the front desk, they don't know what they are doing. They gave us the wrong unit number and we walked to that unit and when we come back they told us it was the wrong unit. This happened 3 times and on the 4th time, they told us that they don't have any available units on the 2nd floor that's why we need to take the elevator. Even though the facility is nice, the experience was worst. I hope they select their employers carefully at the next time.

umut s.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Lev T.  |  Overall Experience 
Clasificación:
2.0

I was disappointed there was a flood at the unit my stuff was moved. After the move so of my things was stolen ,the key that was give did not open my locked units. Went to the office and ask where are the correct keys oh we have them here so things were stolen because they gave the wrong keys out here are some of the items that was stolen and some of my things was stolening. Weed eater clothes,pictures, kitchen items, shoes, was stolen. Things was taken out of box and put in bags very disappointed. I was very unhappy with the situation boxes was open and things was stolening out and broken. I made reservations for 2 U-boxes, waiting for them to be delivered from Hayward waiting for three days. I call every day and no U-box. Was toll you could take your stuff to Hayward U-Box. You can call me tomorrow to see if U-box or here. Reply nothing ! As a customer for so long I was not pleased with the way it was handled. Move my stuff out of storage . on that day I move out, I asked if any inbox in .She reply the lacth was broken . So I had to take my business somewhere else. Move out storage unit on 6/15 /20 asked if there would be a refund for the remaining of the 15 days on unit . She said oh we don't give refund. Was disappointed on that respond.

RONALD Y.  |  Overall Experience 
Clasificación:
5.0

This was my second time renting from this facility. The staff is professional, kind, and helpful. I couldn't have asked for a better U-haul rental experience!

Andy B.  |  First Impressions 
Clasificación:
5.0

I really loved my storage unit, but I moved&have no use for it anymore. This was my 1st storage ever & the best, it was clean, i didn'thave any rodent or bug problems & most of all Iloved that it was inside a garage & not directly outside. Uhaul & it's employee's treated me so well during my business with them & I didnt want to leave I was actually trying to see if a family member wanted to take it over, that's how much I hated to depart. Thank you so much Uhaul for the best experience ever, & I've seen some not so great storage company's while I was looking for a storage & uhaul by far is the best. Much Love Y'all!

timeisha h.  |  Overall Experience 
Clasificación:
2.0

There was a time that there was a water leakage that damaged some thing that I never got paid for those and I was paying insurance.

ESTEFANIA A.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Kimberly M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

stacey g.  |  First Impressions 
Clasificación:
3.0

Key card entry process needs better explanation. Was not properly explained to me that there need to be two separate swipes.

Michael C.  |  First Impressions 
Clasificación:
3.0

Almost every time had to enter had trouble accessing. Very frustrating and time consuming. Cards not good system key code probably would have been better. Don't have time to wait in line and get new card when needed to get in unit.

ADRIAN B.  |  Overall Experience 
Clasificación:
5.0

Could not access at critical time moving during posted business hours. Confirmed the hours. But roll down Gates locked closed when arrived. Within opened posted pm hours. Drove 3 hours. I could access 24 hours if I log in and buy 10 card pass. But you can't do it online. Very disappointed Way to complicated. Employee parked her huge truck Nissan in the only place to turn around both days

sean e.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

frank r.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Antoinette S.  |  Overall Experience 
Clasificación:
2.0

The staff was rude every time I dealt with them. I closed my account and they still charged me for the next months rent and I had to call 3 times to get my money refunded and an email statement showing I closed out my account. Very unprofessional!

Robin S.  |  Overall Experience 
Clasificación:
1.0

This Office has been very rude & some time angry with customers you ask a question & if you try to call I have never gotten one call-back on my phone at the appointment time scheduled & I still have not been able to tell how much damage this office's flooded my unit (722) still very bad customer service!

LETICIA W.  |  Overall Experience 
Clasificación:
2.0

The girl behind counter had a smart mouth. As another rep was handling my transaction she kept coming to the conversation with aggressive words and attitude. Loud a hood acting smart comments were not appropriate. She seemed to want to have a confrontation. All the other ladies were calm and professional. I will only stay the free month then move because continuous encounters with her may escalate. I'm sure I'm not the only complaint. Totally unexceptable.

yevette t.  |  First Impressions 
Clasificación:
2.0

I got a key cad that doesn't work every time.

Clifford H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN C.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Yuridia R.  |  Overall Experience 
Clasificación:
5.0

Monica was great, thank you.

venecia c.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Fredericka b.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Bonjern Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

zeynep e.  |  First Impressions 
Clasificación:
4.0

I have no complaints

Leilani R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

LINDA C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RACHEL D.  |  Overall Experience 
Clasificación:
1.0

The facility seems to have discarded and or stolen goods. I have no recourse it would seem. Facility's own pipes burst and flooded the facility to include my unit. The way things played out I'm left feeling as though I paid for someone to take advantage of me and even steal from me both my money and my personal effects (many of which were BRAND NEW and yet to be utilized) but it's a corporation so they are going to protect themselves from liabilities and not always do what is right by customers if it means compensating them or taking a loss to do the right thing. The STRONG feeling of having been taken advantage of and having deep regret that I trusted and paid this uhaul facility to secure and safe store my goods is the reason for my poor rating and STRONG desire to discourage others (especially military families and those who rely heavily on storage facilities with the majority of their property) to trust/utilize another facility and even company for your temporary or long term storage needs. If you don't have trust what is there...? In the end based on the company's insurance company handling me the way they did and how so much of my stuff is missing with no recourse I'm left realizing that when it comes to uhaul I'm just a little person vs. a big cold company. Aside from Uhaul's Marissa Mendez (who is usual's one bright spot) and all her earnest efforts to make things right I have nothing absolutely nothing positive to take away from my experience with uhaul and the Oakland Coliseum storage location/facility.

Jonathan J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Darius M.  |  First Impressions 
Clasificación:
5.0

I have rented many trucks had a few units at this location. Very helpful and Friendly people thanks

Daniel C.  |  Overall Experience 
Clasificación:
5.0

Was difficult loading into facility due to uneven paving at entrance; tipped over my cart as the overhead door came down on it and did not stop. Someone needs to change the smoke detector that's been beeping for several months. Otherwise very clean. Could have used an extra hour in the evening here and there but otherwise appreciated the security.

Ellen I.  |  Overall Experience 
Clasificación:
5.0

This comment is strictly for Monica the young lady who checked me in I want to give her 💯 percent credit she was multitasking taken care of me and a very long line getting everyone taking care of.

Lachita T.  |  First Impressions 
Clasificación:
5.0

The people who helped me Miss Opal were very nice and professional..

Askia A.  |  First Impressions 
Clasificación:
3.0

Monica made the Experience very helpful

REGINA P.  |  Overall Experience 
Clasificación:
1.0

Staff not informing customers of unsanitary and defective items in the facility (water main break). Nor did they inform that they were transferring my items to another u haul Facility in SF.

JOSE V.  |  Overall Experience 
Clasificación:
5.0

Great experience. Very helpful, professional staff.

CAMELLIA D.  |  First Impressions 
Clasificación:
5.0

Erik rocks!!

Jaime N.  |  First Impressions 
Clasificación:
5.0

Pipe burst at the facility, Marissa was there to help me through the process. The staff was kind, and courteous.My Heroes! Glitch with the insurance company's policy , but taken care of by Coliseum.

yvette c.  |  Overall Experience 
Clasificación:
3.0

Wish you guys prorated rent.

Theodore C.  |  Overall Experience 
Clasificación:
5.0

Only one thing the flood when will I get to move back into a unit

viney c.  |  Overall Experience 
Clasificación:
5.0

I haven't moved out!!!!!!!

melanie w.  |  Overall Experience 
Clasificación:
1.0

WATER DAMAGE FOR #0703 AND THE POOR BUSINESS TRANSACTION FOR BILLING OF THE STORAGE CONTAINERS THAT THE CONTENTS FOR #0703 WAS PUT IN. PLEASE HELP! BONNIE LACY 510 913 8947

BONNIE L.  |  Overall Experience 
Clasificación:
1.0

Facility was clean. But if pipes burst during a heavy rain, a year or so after the first bursting of pipes, facility is not well maintained. 300 + customers items destroyed, uhaul liable for all.

Joyce C.  |  Overall Experience 
Clasificación:
4.0

I was concerned with the overhead security in the storage area, it seemed very flimsy with only chicken wire. Low staff, extended wait and service times, otherwise staff was warm and helpful.

Norman A.  |  Overall Experience 
Clasificación:
1.0

Doesn’t call me back, no communication, unable to reach anyone at the office.

Ron S.  |  Overall Experience 
Clasificación:
5.0

Everything was good

Monique B.  |  Overall Experience 
Clasificación:
1.0

I vacate & left open the storage door & called next day let them know but I gets charged after I vacate 25 days later. I been told they going to refund the money but still not seen. Really disapointed

Andy T.  |  Overall Experience 
Clasificación:
5.0

Even though the internet was down in the office, the agent working assisted me by getting me set up using her mobile device.

Guillermo G.  |  First Impressions 
Clasificación:
5.0

Narrow hallways presented a big problem for our 92 inch sofa so we could not utilize the space we rented. If you have long itemstge only space that can accomodate are end units facing hallway

Nancy M.  |  Overall Experience 
Clasificación:
5.0

Awesome

elizabeth f.  |  First Impressions 
Clasificación:
1.0

Staff and GM rude or disengaged in person and over phone. Put on hold for 20+ minutes multiple times before being hung up on. Took 6 or more attempts (multiple hours) to close account for unit.

Robert C.  |  Overall Experience 
Clasificación:
3.0

N/a

Josh P.  |  Overall Experience 
Clasificación:
4.0

Gracias

Elizabeth C.  |  Overall Experience 
Clasificación:
1.0

I've called and called and had people from customer service send them messages because they've been charging me for a unit I moved out of 7 months ago. I've gotten no response whatsoever.

Eric A.  |  Overall Experience 
Clasificación:
3.0

You have people working that don't pay attention to detail and who just don't care. It is obvious that they only know from habit (as if they memorized a script) and it's sad.

Franklin D.  |  Overall Experience 
Clasificación:
5.0

Thank you for everything. Monica and Jesus along with another lady who removed the lock off the unit were extremely helpful. I am grateful for this facility and the staff. Clarice Bridges

CLARICE B.  |  Overall Experience 
Clasificación:
1.0

The customer service was awful. I normally don't write about any customer experience, but I was compelled to write this. The rudeness, the lack of professionalism, the incompetence was unexpected.

Sayed H.  |  First Impressions 
Clasificación:
5.0

I can not say enough about this facility. I had a 5 star experience w/my storage unit, truck rental and UBox rental. They have great customer service, were friendly and went above & beyond every time

Lisa N.  |  Overall Experience 
Clasificación:
2.0

Staff on the day of moving in was not friendly at all. They were not honoring the reservation, which I confirmed online and by phone also. Finally had to talk to same lady. Online reservation bad.

samdisha p.  |  Overall Experience 
Clasificación:
4.0

Very good service from this facility.

June F.  |  Overall Experience 
Clasificación:
5.0

I like the way this employee do all the papers w us. I feel confortable because he was speaking our lenguaje. The way he explain everything or how it works,the price,the space I like it. 100%

aracely j.  |  First Impressions 
Clasificación:
2.0

Open ceiling design meant that all my stuff (which was in storage for a year and a half) got FILTHY. Absolutely beyond comprehension dusty and gross. Also the window on one wall led to fading. Terribl

Celia R.  |  Overall Experience 
Clasificación:
5.0

Even though my reservations were all screwed up the person at the desk was very nice and helpful...

tiana c.  |  First Impressions 
Clasificación:
2.0

I came on May 22, 2019 to place items in storage and the roll gate to drive in was damaged, so we came back on the 28th and 29th, still wasn't fixed. What an inconvenience. Gynetta

Shannon Lewis SR A.  |  First Impressions 
Clasificación:
5.0

After driving close to 3,000 miles in 3 days I arrived at this uhaul establishment and was greeted kindly. The unhitched my car and allowed me to park my uhaul on-site while I got some sleep. ¡Gracias!

candace s.  |  First Impressions 
Clasificación:
1.0

The storage space offered and reserved was not available upon my arrival. The manager did not want to listen to my entire story and told me that there was plenty of space available in a different loc

Michael G.  |  First Impressions 
Clasificación:
3.0

Over the telephone your employee told me that a smaller less costly unit was available. After arriving only a higher one was. You failed to warn that your place had flooding problems, books were lost

Wayne W.  |  Overall Experience 
Clasificación:
5.0

Staff was friendly and super helpful.

Mark A.  |  Overall Experience 
Clasificación:
5.0

They were very helpful and prompt!

Erika I.  |  First Impressions 
Clasificación:
5.0

The assistance and service they provided me with the truck and storage rental was Supperrrrr!!!! Thank you for making a stressful situation into a smooth one!!

TANIA G.  |  First Impressions 
Clasificación:
5.0

Thank you for 7 years of excellent service. My belongings were kept safe and secure and the staff was always professional and friendly.

KIMBERLEE W.  |  Overall Experience 
Clasificación:
5.0

WAS VERY GOOD EXPERIENCE

FRANK R.  |  Overall Experience 
Clasificación:
3.0

There is NEVER free parking here when you try to go to the main office, and somehow all of the carts for storage are always gone even though there’s literally no one in the storage area.

Sarah M.  |  Overall Experience 
Clasificación:
4.0

Male Manager Asian America? Approximately 6ft was Horrible CUSTOMER service and LAZY. One Female worker African A LAZ. Mr. Angel EXCEPTIONALLY WONDERFULLY HELPFUL and Female eldest African American

Michele C.  |  Overall Experience 
Clasificación:
3.0

Good customer service.

Ricshawn B.  |  First Impressions 
Clasificación:
5.0

Very professional and helpful.

Anthony A.  |  First Impressions 
Clasificación:
5.0

Good service

Gabriel V.  |  First Impressions 
Clasificación:
5.0

The staff were friendly and helpful. The facility seemed well monitored and secured.

Joshua M.  |  Overall Experience 
Clasificación:
2.0

Truck was schedule to pick up at this location. Did not have it and had to deive 20 mins out to pick it up at another location. Again, horrible experience

DANIEL L.  |  Overall Experience 
Clasificación:
3.0

Biggest problem: the alarm system, going off constantly due to a design flaw - so no one pays attention to it. Thieves cut through wire mesh above lockers. Our truck lock got picked in lot overnight.

John W.  |  Overall Experience 
Clasificación:
5.0

The 2 people that helped us was very polite and very helpful. I do thank them for all they did.

richard c.  |  First Impressions 
Clasificación:
5.0

The two employees who were on duty were surprisingly sane, innocent and capable. Everything in the office-store and parking lot was organized nicely Thankyou so much. Nancy Joachim

NANCY J.  |  Overall Experience 
Clasificación:
5.0

Melody was great! Very helpful!

paula t.  |  First Impressions 
Clasificación:
5.0

Great service!

petra c.  |  Overall Experience 
Clasificación:
5.0

There are great people working here, that is a sign of good leadership.Keep up the good work. Take care, Chief Robert l. Demmons,(Ret.) SFFD

Robert D.  |  First Impressions 
Clasificación:
5.0

Great service

Jason W.  |  First Impressions 
Clasificación:
3.0

Good storage facility. Poor customer service.

Wilma C.  |  Overall Experience 
Clasificación:
5.0

Staff was very kind

Marilyn D.  |  Overall Experience 
Clasificación:
4.0

Moving dollies were often inaccessible or in high demand😟

Jennifer S.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful staff! I loved using this storage facility. Easy access, safe and secure.

Sophia M.  |  Overall Experience 
Clasificación:
3.0

Charged a full month UBox rental (for 2 Uboxes) even though I moved out 9 days into the rental term. Now told that this charge isn't prorated if the full term isn't used. Not happy. Ratings unuseful.

Tracy I.  |  Overall Experience 
Clasificación:
5.0

I would definitely recommend and would use them again in the future. Great staff. Super friendly.

Monica G.  |  Overall Experience 
Clasificación:
4.0

Great service

Richard D.  |  Overall Experience 
Clasificación:
4.0

I would have rated it excellent but I was in a hurry and someone was being trained so it took longer than I expected to complete a contract. Nice clean property.

Lisa H. | Reservación
Clasificación:
3.0

The UHaul representative had some trouble retrieving my order on his computer system, but we did manage to find the UBoxes and manage delivery to my residential address as per schedule. ¡Gracias!

Sneha A.  |  Overall Experience 
Clasificación:
1.0

A mouse broke into my unit and ALL my items were destroyed. I had paid for insurance to make sure they were covered and it looks like most won't be. It was awful quite frankly. I won't be using U-Haul

Laura G.  |  Overall Experience 
Clasificación:
3.0

I think it's pretty ridiculous that I couldn't close out my storage over the phone, and had to go into the store to do it. And when I was at the store, I didn't even have to show an ID. like what

Nate H.  |  Overall Experience 
Clasificación:
5.0

Staff was so helpful and friendly!

Katrina T. | Reservación
Clasificación:
5.0

This place is busy. I had to wait about 30 be for I was served. When I was served, I was not rushed and the lady thoroughly explained it all to me. This facility is safe and secure.

Monica G. | Reservación
Clasificación:
3.0

I Cancelled this request last week and did not use storage rental

DANTE C. | Reservación
Clasificación:
4.0

Ok

GAIL P. | Reservación
Clasificación:
2.0

It is not the store but the neighborhood that is not advisable.

Rafael J. | Reservación
Clasificación:
4.0

When contacting by phone i was left on hold for 16 minutes i used Addison all phone to call again while i was still holding from the phone, they actually answered the second call while still WAITING

GARY S.  |  Overall Experience 
Clasificación:
5.0

I felt my property was Secure and safe with you guys and your staff show a lots of love take care until next time Emmett

Emmett U.  |  Overall Experience 
Clasificación:
5.0

It was a good place to store my stuff

Eric L.  |  Overall Experience 
Clasificación:
3.0

Things were ok except for some time wasting mistakes in getting a security card and unlocking the unit for me.

Kirk S. | Reservación
Clasificación:
5.0

Appreciate the professional staff

sharmaine a. | Reservación
Clasificación:
5.0

The staff at the facility were excellent and helpful. I have one complaint: U-Haul moved my pick-up location at the last minute without informing me. I also was not informed of my box's arrival.

sohayl v.  |  Overall Experience 
Clasificación:
1.0

They couldn't accommodate us due to water damage. No call or anything, found out upon arrival!!!! Customer s ed rice was HORRIBLE.

Jane J. | Reservación
Clasificación:
1.0

Made a reservation online but this location couldn’t honor it so I was turned away.

Allison M. | Reservación
Clasificación:
3.0

Gracias

Hannah R.  |  Overall Experience 
Clasificación:
4.0

Thank you for providing the best storage and moving/hauling service.

gian s.  |  Overall Experience 
Clasificación:
5.0

The team at The Coliseum U-HAUL have always been helpful, respectful and polite. The work incredibly hard and always keep smiles on their faces.

Leawanda C.  |  Overall Experience 
Clasificación:
4.0

The connection between Ubox and the actual site was terrible. It was very difficult to get a hold of anyone to get access to our box & when we did the box was not ready & we were told the wrong hours

ANGELA D.  |  Overall Experience 
Clasificación:
3.0

We were given incorrect time to access U-Box. Lines were unreasonably long. Temporarily lost our U-Box. Many delays!

Dan M.  |  Overall Experience 
Clasificación:
5.0

Everything was good, except for the flood that prohibited my from driving my car to my storage unit. However, Allen and his crew were so acccommodating and helpful in moving all of my belongings to me

michael s.  |  Overall Experience 
Clasificación:
2.0

U-Box was not ready for pickup despite checking in via app ahead of time. Had to wait in a long line, after which I had to wait even longer for the U-Box to be retrieved and readied for towing.

Matthew S.  |  Overall Experience 
Clasificación:
1.0

My unit was invested with rats they destroyed my belongings didn't realize it was bad because I didn't visit often. When i closed unit just to throw away several bags of linen and clothing very upset

tara j.  |  Overall Experience 
Clasificación:
5.0

My experience relocating from Colorado to California was excellent. Staff was super helpful when directing me to the storage loading dock, once in Oakland

gian s. | Reservación
Clasificación:
1.0

I made a reservation for storage and they didn't honor it. They said they didn't have it. They never called me or emailed me regarding not having space this created a huge problem!

Montrice G. | Reservación
Clasificación:
1.0

Worst management I have ever seen. Would not suggest anybody to go to this uhaul location.

Wasam H.  |  Overall Experience 
Clasificación:
4.0

Much better experience than the last time I used U-Haul. Helpful staff and, more importantly, efficient at helping me get my stuff.

Nick W.  |  Overall Experience 
Clasificación:
5.0

very satisfied with the serviced provided at this location. Very clean!

ANA C.  |  Overall Experience 
Clasificación:
5.0

Thank you for saving me!! Glad you all had units available.. I almost lost everything and it felt so good that I didn't.. I'm grateful right now.. Thank you

Cece P. | Reservación
Clasificación:
5.0

Everything was incredibly easy, thank you. Although, please do better at conveying which facility our UBOX is located at - it was verified three times to be at the wrong address until I finally call

Randall H.  |  Overall Experience 
Clasificación:
4.0

Everything went smoothly, though there were some minor miscommunications on the backend of the experience.

William F.  |  Overall Experience 
Clasificación:
1.0

I will never use this uhaul store again. What a horrible place this is. I dealt with the manager who was very rude. I rented a storage unit and the unit was broken in to and ransacked. It is rat infe

Yvonne K.  |  Overall Experience 
Clasificación:
3.0

There need to be more carts available to people moving in and out. I often had to wait for a cart to be available making my trips to storage take too long.

MARK W.  |  Overall Experience 
Clasificación:
2.0

Very very disorganized

maura o.  |  Overall Experience 
Clasificación:
5.0

Since there is not a U-Haul Storage Facility in Berkeley CA, this is the place to go. Valeria went out of her way to help and assist me. Thanks again, Valeria! The staff is very pleasant and friendly.

Daia M.  |  Overall Experience 
Clasificación:
1.0

Everyone was friendly but unfortunately had a very very poor experience. After talking to the manager David he said he'd give me a call to resolve the issues and never did.

Esteban C.  |  Overall Experience 
Clasificación:
2.0

My unit was accessed by a thief from an adjacent unit. Boxes were cut through allowing at least one individual to "toss" the contents of my unit. Repeated attempts to contact Facility were frustrated

Jordan G.  |  Overall Experience 
Clasificación:
5.0

Thank you for your friendly service, i have never visited such a helpful u-haul facility. Keep it up!

Erin S.  |  Overall Experience 
Clasificación:
1.0

They ship my U-Box after I requested that they keep it in storage until further notice.They charge me for shipping in the day it was ship which is not what the contract stipulated.

Mariela D.  |  Overall Experience 
Clasificación:
3.0

Antoinetta, if that's her name, was an angel. 7pm closing hours for the office is understandable but pretty ridiculous for the storage space. On top of that, the ENTIRE facility only had ONE dolly...

Tammy C.  |  Overall Experience 
Clasificación:
3.0

I was a client in 1545 for over 2 years & I must say Ms. Tatia Slay was very pleasant & great to work with.

ANELA H.  |  Overall Experience 
Clasificación:
5.0

Hello this is Mrs.Sutton, We were very pleased with the quick service of receiving and pick of container. Lula and her employee were Great!!!

richard s.  |  Overall Experience 
Clasificación:
5.0

my reason for leaving, I moved out of the area.

ALBERT EARL C.  |  Overall Experience 
Clasificación:
1.0

Never again!

LATONIA R.  |  Overall Experience 
Clasificación:
5.0

I highly recommend the Manager I believe his name is David to get a raise. He is excellent problem solver

kevin w.  |  Overall Experience 
Clasificación:
1.0

I was allowed to make reservations for a dive up to unit when infact there are no drive up units at this facility!!!!

LASHUNDA S.  |  Overall Experience 
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