Comentarios de los clientes para U-Haul Moving & Storage of Oakland Coliseum

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Oakland Coliseum

Clasificación general:

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ANTHONY D.
Clasificación:

El cliente no dejó un comentario.

Michael Z. | First Impressions |
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El cliente no dejó un comentario.

Rhoda S. | First Impressions |
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Sales agent was very kind and helpful

Denny B.
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The truck that I got was VERY dirty, but it ran well and it was just the right size for my move.

Kevin M.
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I have rented several trailers at this location and each time the service was EXCELLENT. Always a pleasure coming back.

EBO A.
Clasificación:

N/A

VERUN N.
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El cliente no dejó un comentario.

Latoya T. | First Impressions |
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El cliente no dejó un comentario.

Eve B.
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Nothing to improve. Maria was extremely warm and helpful and I TRULY enjoyed my experience with her. The staff was ready and available to handle the return quickly and was professional and thorough. Kudos all around!

Deborah L.
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El cliente no dejó un comentario.

Christine D.
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El cliente no dejó un comentario.

fariz S.
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El cliente no dejó un comentario.

Jaydon W.
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El cliente no dejó un comentario.

Chryste J.
Clasificación:

Easy after hours drop off.

Joseph V.
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El cliente no dejó un comentario.

Danyang Z.
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El cliente no dejó un comentario.

Harrison B.
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Would be really appreciated if your trucks are filled with gas prior or if you were to reimburse gas if it were filled up. Picking up a truck with less than 1/2 tank really sucks.

antoinette h. | Overall Experience |
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Well knowing staff, very efficient staff.

antoinette h. | First Impressions |
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Was very pleased with the service, Barbara is awesome 👌

Olivia P.
Clasificación:

After attempting to reserve a van online through uhaul website, we discovered the location of the office was closed and the phone number disconnected. We attempted to switch the reservation via customer service to a different location with an office and were provided truly terrible service there right off the bat. The employee refused to let us pick up the reserved vehicle despite the card holder being present. The employee refused us service when we asked what the problem was and refused to hear us out in order to try to figure out the problem. By the time we ended up at this third location, we were just thankful to finally have a vehicle to use 2 and a half hours after the initial reservation. The first two locations were 715 4th st in Oakland and 530 international blvd in Oakland (seriously I'm not one to complain but the employee present treated us like crap for no reason. ) This final location listened to our concerns, and had us in a vehicle in less than 20 minutes with no issues and it was very much appreciated. The employee that served us deserves a raise, worked d

zeynep e. | Overall Experience |
Clasificación:

I’m an international student studying at UC Berkeley, and I needed a place to store all of my dorm items after having to go back to my home country because of Covid. U-haul was the best option when I took into consideration the services being offered, and the pricing of the unit was very affordable for what it was. I would definitely recommend people to rent a unit from u-haul if they have storage needs.

James T.
Clasificación:

All of the people at this location were absolutely excellent. They were able to help get me on the road after my rental at another location was nowhere to be found. My only complaint is against Uhaul's dumb idea to have pickup locations in places like Gas Stations where no one can help you if something is wrong.

Jacqueline C. | Overall Experience |
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The Best place Ever!!!!!!!

Kakazi K.
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Please make sure smokers do not actively smoke within the vehicle. The vehicle was returned shortly before I picked it up and the smell of smoke did not leave the vehicle or clothes.

Nathaniel G.
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El cliente no dejó un comentario.

Tony A.
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Bad attitude the whole way

Louis W.
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More counter people to rent the equipment so it doesn't take as long

Justice D. | First Impressions |
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El cliente no dejó un comentario.

Vick A.
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Thank you so much for everything...

Derek C.
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This is the best-maintained storage facility I have ever seen! Everything seemed new. The people were very nice and very professional.

Derek c. | First Impressions |
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The staff was incredibly helpful, professional, and courteous. The facility itself is the nicest I have ever seen! Very pleasant experience.

Demeatrus R.
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El cliente no dejó un comentario.

Brad T.
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El cliente no dejó un comentario.

Camellia D.
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El cliente no dejó un comentario.

james E. | Overall Experience |
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Too many things to list here would appreciate a call from the manager immediately

Mebrahtu T. | First Impressions |
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El cliente no dejó un comentario.

Geoffrey G.
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El cliente no dejó un comentario.

Jessee L.
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They hadn't pulled the the mattress bags that I had ordered online, so I was unable to get the product that I ordered and it took half an hour to clear that up.

Jacqueline E.
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Fantastic the staff in San Lorenzo was the best.. I only rent all my uhaul trucks from that location because the customer service is the best.. Job Well Done.. to the entire staff

VASSAR L.
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El cliente no dejó un comentario.

EBO A. | Overall Experience |
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NONE

EBO A.
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NONE

EBO A.
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NONE

Edward T.
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El cliente no dejó un comentario.

Haley H.
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Truck had check engine light on and died multiple times during a important and timely obligation

Chester B.
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El cliente no dejó un comentario.

Tenzin T.
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El cliente no dejó un comentario.

Kimber B.
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El cliente no dejó un comentario.

antonio F.
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I had a one way rental from east sf bay to southern Cal with a pick up adjacent to Rockridge BART station. Got there and was told truck was unavailable. Called customer service and rep insisted they had nothing else available. I had paid people waiting to load the truck and then she insisted I use a 10 ft. Truck which definitely would not hold my load. She was adamant there was nothing she could do for me unless I took the 10 ft. Truck. I told her I wanted to speak to a supervisor. She then said he was in a meeting. I said I would wait for him. She put me on hold for 10 minutes and finally came back off hold and said she found a truck about a mile from the BART collosium station. Though I was grateful. I then had to get to another location to get what I was looking for. I was not grateful for her attitude and my having to insist on speaking with a supervisor to get her to look around and find something. She actually initially told me there was nothing available within 50 miles.

Herman H.
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You guys are on the right track in my book!

Timor S.
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El cliente no dejó un comentario.

Stephen L.
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Good customer service at the desk and when hooking and unhooking.

Zachary M.
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Staff couldn't provide my booked rental truck to pick up a UBox due to limited vehicles. Another staff member had a very hard time working the computer system and needed constant support from another team member. The process to check out my rental took over an hour of in-store work. Staff were lax with masks and were unconcerned with other customers crowding the counter. Overall a stressful and time consuming experience. Vehicles worked fine. Drop off was seamless.

COURTNEY J.
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The entire staff was extremely friendly and helpful. They allowed me to come in Two hours early to get my rental. The turn in of the rental was very smooth.

Darlene B.
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El cliente no dejó un comentario.

ANNE C.
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El cliente no dejó un comentario.

Stephen S.
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El cliente no dejó un comentario.

Donald W.
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Some computer problems with other customers and wit credit card reader slowed things down. My account should have driver's license and credit card info so those do not need scanning, photographing, swiping, or, since cc reader was not working, mannualy entering CC number. Trailer was fine.

Jason S.
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Very easy process and very nice people

BRIAN M.
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El cliente no dejó un comentario.

Karen T.
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El cliente no dejó un comentario.

William P.
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Trailer needed to be cleaned out...had some straw we removed...

Altansukh T.
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El cliente no dejó un comentario.

MARIA K. | First Impressions |
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Marlon Masangcay and his team have been very helpful and considerate in dealing with the flood in my unit and relocating our items to a new unit with a very professional moving company.

Joseph J. | Overall Experience |
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El cliente no dejó un comentario.

Vilasinee B. | First Impressions |
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El cliente no dejó un comentario.

Karen T.
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Nothing. I liked how there was plenty staff members to assist the customers because it was a bit of a line, but it moved quickly.

STEVEN H.
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El cliente no dejó un comentario.

DAVID C.
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El cliente no dejó un comentario.

Susan S.
Clasificación:

I don't feel l should of been charged to pick up a u haul 150 miles away from where I live.. this is not acceptable for any customer.. I lived in a Yuba City.. it's not right to have to to pay for miles when you live and you have to pay for gas just to get the equipment.. The representative was not people friendly when I returned the uhaul..

John F. | First Impressions |
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El cliente no dejó un comentario.

Steven A.
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Truck was not at location promise and no email sent to advice of change but people at rental locations very nice and helpful

LeAnn R.
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The customer service was outstanding!! Fast, professional & Thorough with explaining the whole check in and check out process of the rental . I highly recommend this location to anyone I'm used to rent a U-Haul

LaMar T.
Clasificación:

U haul charged my card after I after returned their vehicle and completed their vehicle inspection. They also charged my card for a (hold) then claimed it too be a charge . I never agreed to the amount not their permission to do so. I had too call them more than a few times too get them to explain their immoral behavior . It's funny that when a corporation owes you money , you have too pester them . This is all done with them acting cavalier and unapologetic. Now you are Uhaul famous .

Sean W.
Clasificación:

The staff at the Oakland San Leandro Blvd. location is excellent. Always helpful, patient, and gets the job done. Very pleased – – always – – with this location. Now, I do get annoyed when I pre-register online and U-Haul tries to upsell me on everything from boxes, tape, and a condominium in the Florida Keys – – seriously, if you fill out everything online, should not have to do similar work inside the store. This is not the fault of the staff at this U-Haul location but of U-hauls policies....

Antonia A. | First Impressions |
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El cliente no dejó un comentario.

JOSHUA L. | Online Move In |
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El cliente no dejó un comentario.

Justin H.
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Front desk associate provided me with excellent customer service. Got me in and out within minutes. No wait time. Best uhaul location I've rented out from out of all the uhaul locations in Oakland. Would highly recommend it to friends and family.

Milena N.
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El cliente no dejó un comentario.

Bianca S.
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They tried to make up for the companies mistake.

Octavio P.
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The shock absorbers of the truck we rented needed attention. The truck shook and jolted more than normal. I advised the attendant when I dropped the truck back off.

Alexandra R. | First Impressions |
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I would like to have access to storage unit without having to ask in office every time

MICHAEL B.
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Clean and convenient.

Jose G.
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Friendly staff,excellent service,very helpful.

Ju H.
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Reserved 26' truck a few weeks in advance, but a day before the reservation, a representative said 26' truck is no longer available. Instead offered 15' truck, which altered my plan entirely. Additionally, the representative changed from Alameda to Oakland location. On the day of the pick-up, no dolly was available. The truck was not cleaned and not well maintained. I hope the feedback would help improve the service and organization.

Brett D.
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El cliente no dejó un comentario.

danielle S.
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Not good at explaining prices bad customer service including the manager will never return here again

Christina L.
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Your website is awful. We made a reservation that was not honored. A day before our pick up we got a call that the truck we reserved did not exist. The representative signed us up for a truck over an hours drive away without confirming that we wanted it. We got a smaller truck in Oakland 45 minutes from our desired location. Your early check in did not work. I sent my license info in repeatedly, I send photos of my license in repeatedly. When I dictated another driver's license over the phone it did not show up on the rental. Absolutely the most stressful experience I've had in years.

Randi C. | Overall Experience |
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The customer service was excellent from everyone on the team.

Sidney J.
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Work together

Mary Claire C. | First Impressions |
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Carlos deserves a raise!!!

Matthew K.
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To improve things for the next customer? You can close this location and send people to Hayward. I've moved at least a dozen times in the last 20 years and this was the worst move of my life. The manager here was unbelievably rude and unapologetic. Also I was supposed to be mailed a $50 rebate check and it never came.

Jefferey T.
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El cliente no dejó un comentario.

Felicia h. | First Impressions |
Clasificación:

After being told truck was at 1st location, incompetent staff could only say "ain't no trucks here" u need to go to san leandro st cause they didnt call nobody today to notify em...smh...2nd team was split btwn some helping n some doing nothing or refusing to do anything to help customers. Very short, unresponsive, poor communication on truck return process so stood in line AGAIN upon return only to b told to move a 26ft truck outside where line was out of driveway. Only BRIGHT spot was ladies in storage area...friendly and informative.

Jose C.
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El cliente no dejó un comentario.

Christopher S. | First Impressions |
Clasificación:

Could have longer access hours

Leonardo D.
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El cliente no dejó un comentario.

Joran R.
Clasificación:

Drama in the store with other customers and management. Employees not attentive to customers when there was more than them 6 of them on duty. Employees not skilled at checking out/helping customers during the purchase/return process.

Mauricio B. | First Impressions |
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Really wish we were allowed into our storage late at night as some of us work until midnight so it’s hard to move things in and out early in the am

Michael R.
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El cliente no dejó un comentario.

Cassandra T.
Clasificación:

Store is nice. Trucks were cleaned but had a lot of dings and dents on it. The lady who helped me was cool. Could've made eye contact but she help me get a smaller truck instead of the one I was offered when I had called days before. Overall nothing bad. I would recommend to a friend because of the location. I didn't like that I moved to Livermore and had to bring the truck all the way back to Oakland.

James M.
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The back of the Truck/uhaul was not clean.

LaCole W.
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El cliente no dejó un comentario.

JENNIFER W.
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Great customer service by the staff.

Matthew L.
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El cliente no dejó un comentario.

Shelby C.
Clasificación:

Employees super friendly and accommodating, quick as can be when the lines are long and customers constantly calling. They got through the line and serviced us all with a smile. They had everything I need or my reservation, helped me in making my move super simple

Frank W.
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It was a really good and painless experience

Kimberly T. | First Impressions |
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I truly appreciate the employee's and their customer service, it can be hectic at times with the lines or miscommunications...but I wouldn't go anywhere else

Hardip S.
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El cliente no dejó un comentario.

JAN H.
Clasificación:

I called to rent a Van. They said they had one and i said dont i have to reserve it? They said no just come in. I gave my name and drove there. I waited in line to find out the one van needed to be back In 1-1/2 hrs. I couldn't do that so i had to take a truck. It was 3:30pm. Getting late. Because i had to take the truck i lost a cushion to an expensive couch. Drove Up and down the freeway for an hour but never found it. It will cost a lot to buy another one. IF they told me no van i would have called Another Uhaul office. Im Very Upset!

Lehasa M.
Clasificación:

Made several trips to get a truck. Truck I had to take was much smaller than size I reserved. Truck was dirty and made my stuff dirty. Truck was rented as "Full fuel"had about 1/8 under that. I understand moving trucks in SF bay are in high demand, but this was, by far, the crappiest Uhaul experience Ive ever had.

Bija S.
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El cliente no dejó un comentario.

Samantha C.
Clasificación:

The manager of your company, a man named. Marlon or something rather was rude. As well as another women there. He took my drivers license and went around back with my boyfriend to hook trailer up. Long story short the trailer lights wouldn't work due to my truck. No problem. I left my ID there because I never got it back from that gentleman. I called and then they said nobody ever grab my ID that I lost it. I told him I was going to raise some hell because I know I gave it to that man. They ended up calling me back 20 minutes later saying they found it on the ground outside. Then saying I must've dropped it but inside the store I handed The Man my ID. I live in concord and had to drive back and I want compensation for my gas and time. Sergio on the other hand was amazing. He took the time to take care of my mom and I when we came to pick up my licenses. He got a trailer hooked up for us and all the lights worked. Turns out you manager if that store Marlon or whatever his name is just didn't give two sh*ts and let's us leave.

Karen S.
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El cliente no dejó un comentario.

Aida S.
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El cliente no dejó un comentario.

Weiheng P.
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El cliente no dejó un comentario.

Dana N. | Overall Experience |
Clasificación:

My storage experience was fine. The people who work there were hit-or-miss, in regards to politeness. My issue is with a "reservation" for a truck I had made that u-haul cancelled the night before. I even called a week earlier to confirm the reservation. My mother in-law had flown across the country to help us move, our entire place was packed and then I get a COMPLETELY unapologetic cancellation and have to deal with corporate for 45 minutes to no avail. I've been a storage customer of yours FOR YEARS. When I called the your local branch on Friday evening in tears, I was all but hung up on. I'm appalled. You left a huge stain on a very big moment for my family and I. I will submit a formal grievance, and have told anyone who has asked that u-haul is to be avoided. That false sense of security you call a reservation for something critical has got to stop.

David H.
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El cliente no dejó un comentario.

Angela B.
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El cliente no dejó un comentario.

Charles G.
Clasificación:

Have guaranteed vehicle available. Had to drive back home to obtain credit card even though had debit and so much cash. Reservation at noon didnt get truck til almost 2 and was told to bring back before closing at 6pm. They couldnt find the truck then the keys.

Walter M.
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El cliente no dejó un comentario.

DOROTHY T.
Clasificación:

I rent from u haul about 2 -3 times a month due to my event business. We went over the allotted miles I originally stated and paid for.instead of billing the card again for the difference. They sent an email about it..so I paid it. Then about 3 hours later they sent another bill saying that I will be charged an additional 30. I had been waiting on them to take the money out my account. Right when we got the truck back.

Tessa E.
Clasificación:

My experience with the staff at this location was great. You've hired really helpful people. My experience with U Haul in general was AWFUL. The website listed our preferred pick up address for the truck we were renting as one location, but it didn't tell us where the truck actually was. The app said another address. I called the night before and the woman I spoke with said the app location was the correct location to pick up the truck. In the morning, almost at the app location and on time, I opened the app to begin check in only to find that the app now listed the truck at different location a 30 minute drive away. Driving over in rush hour traffic, I called ahead. The person I spoke with said they did have the size truck we reserved but someone else had already reserved it for 2pm, even though we made our reservation a week before. After I pushed back they said we could have it for the hours we'd reserved (9am to 5pm). It was ridiculous and stressful and we got a much later start because getting all the way to the new location and back again added a good hour and half onto our morning, and an additional hour of driving when I returned it. Additionally I think someone was supposed to call me to tell me where the truck was going to be for pick up and no one ever did. What a horrible system. I'll be going out of my way to never use u haul again, and will warn others off.

Rebecca R.
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El cliente no dejó un comentario.

Rebecca R.
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El cliente no dejó un comentario.

Don r S.
Clasificación:

El cliente no dejó un comentario.

Tony T. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Lisa P. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Evan B. | Overall Experience |
Clasificación:

Great staff, very helpful and attentive!

Leilani R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Sierra D. | Overall Experience |
Clasificación:

Everything was fine until lately. The unit flooded (no fault of them and it was handled) but I was offered free months for my unit etc and then week after week I had issues with them sending me late payment emails and then “going to Lien” emails over and over again despite the manager calling and telling me this “wouldn’t happen again and I am handling it” Yesterday was the final time I got such an email and the manager FINALLY actually fixed the issue so she claimed but I don’t feel confident in the way this place is run. The other staff was helpful and nice but it’s just frustrating to be told 4x that something is handled and then continue to have the same issue for months I’m hoping it is handled now but I am less than happy due to the repeated issues with management after being told multiple times it was going to be taken care of only to find out it hadn’t been Happy to speak to someone in more detail if needed and again hope as of yesterday that this issue is actually resolved

earline t. | First Impressions |
Clasificación:

The Staff is Friendly and very helpful and they care about your needs and concerns.

Amy D. | Overall Experience |
Clasificación:

Erick and his staff were all friendly and helpful. My only complaint was that I had reserved two large units online and when I arrived, was told there was only one available. (I had to rent two medium units to fit the remainder of my stuff, although neither was full.) To me, the reservation system should mean something, otherwise why is the customer wasting their time doing it?

Thomas F. | First Impressions |
Clasificación:

Very helpful and friendly.

Yetone C. | First Impressions |
Clasificación:

Enjoyed becoming a new client today. Service was efficiently completed with professionalism and handled properly in a timely manner. All request I had reservations for where applied to my account without any d I discrepancies. I also was pleased with the tour that was given to see the storage unit that i reserved. Good customer service. I give a A. Yhc

THERESA P. | First Impressions |
Clasificación:

I lost more than half of my belongings cause of a fire in June 2018, and as loyal as a customer as I have been for the past ten/ eleven years your company refuse to give me any monies cause I don’t have insurance, for that I would never recommend you to anyone I pay my bill and keep it moving.

SHARISE M. | First Impressions |
Clasificación:

I made an reservation it took 30 minutes to get me a storage . The yiunf lady that was helping me need to be still trained she didn't know anything she had to keep asking for help . Then they never showed me how to get to the unit was told it was somewhere else , I pushed the help bottom I was down there waiting 15 minutes for someone to come they never did .

Ashley M. | First Impressions |
Clasificación:

My move-in experience was terrible. The first issue was that I placed an online reservation for a unit and on the day I try to move in I learn that the unit I reserved is not available and no reservation was made. My only comparable option was a slightly larger unit with higher cost. Because I was in need of storage immediately, I decided I had to sign up for something and accepted the higher cost but was not compensated for the lack of availability and absence of a reserved unit. My second, much worse, issue is that the online office and access hours are WRONG. When we moved in we were not informed that the information online was out of date. We believed we’d have access to our unit until 10pm and come to find out we only had access until 7pm, on the following day it was even earlier - until 5pm only. When I went to confirm this with the office staff all I was told was “the website is wrong.” There was no further explanation, no offer of help or accommodation, and from there only frequent reminders that we needed to be done moving in by 7pm. I do not understand how information as important as office and access hours are not updated in all relevant locations and how the staff does not proactively mention this to tenants to account for the gap. Ultimately, I decided to rent this unit because I’d already trucked my items to the location and needed immediate storage, but if I’d had more of a choice I would have gone somewhere else. Access hours and customer service have been terrible and I will not recommend this facility to anyone.

Gil S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Anaya C. | Overall Experience |
Clasificación:

Refunds should be alloted when the cause is reasonable. Especially during a time of global uncertainty

Fredericka b. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

trevor h. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Michael W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Delia G. | First Impressions |
Clasificación:

Me gusto el servicio y sobretodo la limpieza los empleados son muy amables

aracely j. | Overall Experience |
Clasificación:

I like everything never had a problem.thanks

DECLAN E. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

CHRISTIAN T. | First Impressions |
Clasificación:

I received helpful service from the people here, but the process itself was highly stressful and not transparent at all. When booking on the phone, the attendant was very short and only gave me closing hours for the location with no indication of how long the process would take to actually obtain the storage unit. After a very long and stressful drive involving roadside assistance, I arrived just before closing hours on Sunday, only to be told I was too late and would have to leave the loaded truck overnight and unload in the morning. Luckily the staff extended my hours so I could unload the next morning, but the immense stress and disruption of family members' schedules the next day could have been avoided if I had been told anything about the process ahead of time. As for the facilities, the first unit I was shown had not been cleaned, and the one I ultimately chose had some oil stains on the floor, but other than that seemed decently well-maintained and appeared to have plenty of security. I find it odd that the clearance is so low on the storage facilities themselves, since it would make sense for U-Haul trucks to be able to fit down into the U-Haul storage buildings, but I appreciated the carts that were publicly available. Overall, the staff and facilities met my expectations, but please make the process more transparent for first-time movers, including tips and recommendations, and how long to expect the process to take.

DEBORAH J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

BRANDEN V. | First Impressions |
Clasificación:

Finding out unit was crazy, the numbers didn't go in a reliable order, but beyond that everything was great.

kimberly h. | Overall Experience |
Clasificación:

All the staff was courteous, the unit was clean and I felt my belongings were safe.

Gabriel K. | Overall Experience |
Clasificación:

Dani really held it down! He was asked to watch our stuff while we moved in and he became a friend in the process. Super kind and nice. Give him a shout out.

tashina j. | Overall Experience |
Clasificación:

the staff was rude and slow to help . A fire alarm went off for over an hour without a staff member addressing it. I let them know that there was an issue with the card system, i was told to stand there and keep trying until it did work. Took 15 mins to get it working. Just an overall bad experience. Couldn't wait to get out.

Gloria M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Donice Larie C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

McKinley S. | First Impressions |
Clasificación:

Service was horrible customer service representative were rude

AASYLEI L. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

umut s. | First Impressions |
Clasificación:

DON'T BOOK ONLINE - Even though if you book online they are not going to give you that unit. They say they don't have it even though you already booked it. It was the worst customer interaction I have ever had. People at the front desk, they don't know what they are doing. They gave us the wrong unit number and we walked to that unit and when we come back they told us it was the wrong unit. This happened 3 times and on the 4th time, they told us that they don't have any available units on the 2nd floor that's why we need to take the elevator. Even though the facility is nice, the experience was worst. I hope they select their employers carefully at the next time.

Lev T. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

RONALD Y. | Overall Experience |
Clasificación:

I was disappointed there was a flood at the unit my stuff was moved. After the move so of my things was stolen ,the key that was give did not open my locked units. Went to the office and ask where are the correct keys oh we have them here so things were stolen because they gave the wrong keys out here are some of the items that was stolen and some of my things was stolening. Weed eater clothes,pictures, kitchen items, shoes, was stolen. Things was taken out of box and put in bags very disappointed. I was very unhappy with the situation boxes was open and things was stolening out and broken. I made reservations for 2 U-boxes, waiting for them to be delivered from Hayward waiting for three days. I call every day and no U-box. Was toll you could take your stuff to Hayward U-Box. You can call me tomorrow to see if U-box or here. Reply nothing ! As a customer for so long I was not pleased with the way it was handled. Move my stuff out of storage . on that day I move out, I asked if any inbox in .She reply the lacth was broken . So I had to take my business somewhere else. Move out storage unit on 6/15 /20 asked if there would be a refund for the remaining of the 15 days on unit . She said oh we don't give refund. Was disappointed on that respond.

Andy B. | First Impressions |
Clasificación:

This was my second time renting from this facility. The staff is professional, kind, and helpful. I couldn't have asked for a better U-haul rental experience!

timeisha h. | Overall Experience |
Clasificación:

I really loved my storage unit, but I moved&have no use for it anymore. This was my 1st storage ever & the best, it was clean, i didn'thave any rodent or bug problems & most of all Iloved that it was inside a garage & not directly outside. Uhaul & it's employee's treated me so well during my business with them & I didnt want to leave I was actually trying to see if a family member wanted to take it over, that's how much I hated to depart. Thank you so much Uhaul for the best experience ever, & I've seen some not so great storage company's while I was looking for a storage & uhaul by far is the best. Much Love Y'all!

ESTEFANIA A. | Overall Experience |
Clasificación:

There was a time that there was a water leakage that damaged some thing that I never got paid for those and I was paying insurance.

Kimberly M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

stacey g. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Michael C. | First Impressions |
Clasificación:

Key card entry process needs better explanation. Was not properly explained to me that there need to be two separate swipes.

ADRIAN B. | Overall Experience |
Clasificación:

Almost every time had to enter had trouble accessing. Very frustrating and time consuming. Cards not good system key code probably would have been better. Don’t have time to wait in line and get new card when needed to get in unit.

sean e. | Overall Experience |
Clasificación:

Could not access at critical time moving during posted business hours. Confirmed the hours. But roll down Gates locked closed when arrived. Within opened posted pm hours. Drove 3 hours. I could access 24 hours if I log in and buy 10 card pass. But you can’t do it online. Very disappointed Way to complicated. Employee parked her huge truck Nissan in the only place to turn around both days

frank r. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Antoinette S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Robin S. | Overall Experience |
Clasificación:

The staff was rude every time I dealt with them. I closed my account and they still charged me for the next months rent and I had to call 3 times to get my money refunded and an email statement showing I closed out my account. Very unprofessional!

LETICIA W. | Overall Experience |
Clasificación:

This Office has been very rude & some time angry with customers you ask a question & if you try to call I have never gotten one call-back on my phone at the appointment time scheduled & I still have not been able to tell how much damage this office's flooded my unit (722) still very bad customer service!

yevette t. | First Impressions |
Clasificación:

The girl behind counter had a smart mouth. As another rep was handling my transaction she kept coming to the conversation with aggressive words and attitude. Loud a hood acting smart comments were not appropriate. She seemed to want to have a confrontation. All the other ladies were calm and professional. I will only stay the free month then move because continuous encounters with her may escalate. I'm sure I'm not the only complaint. Totally unexceptable.

Clifford H. | First Impressions |
Clasificación:

I got a key cad that doesn't work every time.

STEVEN C. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Yuridia R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

venecia c. | First Impressions |
Clasificación:

Monica was great, thank you.

Fredericka b. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Bonjern Y. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

zeynep e. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Leilani R. | First Impressions |
Clasificación:

I have no complaints

LINDA C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

RACHEL D. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jonathan J. | Overall Experience |
Clasificación:

The facility seems to have discarded and or stolen goods. I have no recourse it would seem. Facility’s own pipes burst and flooded the facility to include my unit. The way things played out I’m left feeling as though I paid for someone to take advantage of me and even steal from me both my money and my personal effects (many of which were BRAND NEW and yet to be utilized) but it’s a corporation so they are going to protect themselves from liabilities and not always do what is right by customers if it means compensating them or taking a loss to do the right thing. The STRONG feeling of having been taken advantage of and having deep regret that I trusted and paid this uhaul facility to secure and safe store my goods is the reason for my poor rating and STRONG desire to discourage others (especially military families and those who rely heavily on storage facilities with the majority of their property) to trust/utilize another facility and even company for your temporary or long term storage needs. If you don’t have trust what is there...? In the end based on the company’s insurance company handling me the way they did and how so much of my stuff is missing with no recourse I’m left realizing that when it comes to uhaul I’m just a little person vs. a big cold company. Aside from Uhaul’s Marissa Mendez (who is usual’s one bright spot) and all her earnest efforts to make things right I have nothing absolutely nothing positive to take away from my experience with uhaul and the Oakland Coliseum storage location/facility.

Darius M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Daniel C. | Overall Experience |
Clasificación:

I have rented many trucks had a few units at this location. Very helpful and Friendly people thanks

Ellen I. | Overall Experience |
Clasificación:

Was difficult loading into facility due to uneven paving at entrance; tipped over my cart as the overhead door came down on it and did not stop. Someone needs to change the smoke detector that’s been beeping for several months. Otherwise very clean. Could have used an extra hour in the evening here and there but otherwise appreciated the security.

lachita t. | First Impressions |
Clasificación:

This comment is strictly for Monica the young lady who checked me in I want to give her 💯 percent credit she was multitasking taken care of me and a very long line getting everyone taking care of.

Askia A. | First Impressions |
Clasificación:

The people who helped me Miss Opal were very nice and professional..

REGINA P. | Overall Experience |
Clasificación:

Monica made the Experience very helpful

JOSE V. | Overall Experience |
Clasificación:

Staff not informing customers of unsanitary and defective items in the facility (water main break). Nor did they inform that they were transferring my items to another u haul Facility in SF.

CAMELLIA D. | First Impressions |
Clasificación:

Great experience. Very helpful, professional staff.

Jaime N. | First Impressions |
Clasificación:

Erik rocks!!

yvette c. | Overall Experience |
Clasificación:

Pipe burst at the facility, Marissa was there to help me through the process. The staff was kind, and courteous.My Heroes! Glitch with the insurance company’s policy , but taken care of by Coliseum.

Theodore C. | Overall Experience |
Clasificación:

Wish you guys prorated rent.

viney c. | Overall Experience |
Clasificación:

Only one thing the flood when will I get to move back into a unit

melanie w. | Overall Experience |
Clasificación:

I haven't moved out!!!!!!!

BONNIE L. | Overall Experience |
Clasificación:

WATER DAMAGE FOR #0703 AND THE POOR BUSINESS TRANSACTION FOR BILLING OF THE STORAGE CONTAINERS THAT THE CONTENTS FOR #0703 WAS PUT IN. PLEASE HELP! BONNIE LACY 510 913 8947

Joyce C. | Overall Experience |
Clasificación:

Facility was clean. But if pipes burst during a heavy rain, a year or so after the first bursting of pipes, facility is not well maintained. 300 + customers items destroyed, uhaul liable for all.

Norman A. | Overall Experience |
Clasificación:

I was concerned with the overhead security in the storage area, it seemed very flimsy with only chicken wire. Low staff, extended wait and service times, otherwise staff was warm and helpful.

Ron S. | Overall Experience |
Clasificación:

Doesn’t call me back, no communication, unable to reach anyone at the office.

Monique B. | Overall Experience |
Clasificación:

Everything was good

Andy T. | Overall Experience |
Clasificación:

I vacate & left open the storage door & called next day let them know but I gets charged after I vacate 25 days later. I been told they going to refund the money but still not seen. Really disapointed

Guillermo G. | First Impressions |
Clasificación:

Even though the internet was down in the office, the agent working assisted me by getting me set up using her mobile device.

Nancy M. | Overall Experience |
Clasificación:

Narrow hallways presented a big problem for our 92 inch sofa so we could not utilize the space we rented. If you have long itemstge only space that can accomodate are end units facing hallway

elizabeth f. | First Impressions |
Clasificación:

Awesome

Robert C. | Overall Experience |
Clasificación:

Staff and GM rude or disengaged in person and over phone. Put on hold for 20+ minutes multiple times before being hung up on. Took 6 or more attempts (multiple hours) to close account for unit.

Josh P. | Overall Experience |
Clasificación:

N/a

Elizabeth C. | Overall Experience |
Clasificación:

Thank you

Eric A. | Overall Experience |
Clasificación:

I’ve called and called and had people from customer service send them messages because they’ve been charging me for a unit I moved out of 7 months ago. I’ve gotten no response whatsoever.

Franklin D. | Overall Experience |
Clasificación:

You have people working that don’t pay attention to detail and who just don’t care. It is obvious that they only know from habit (as if they memorized a script) and it’s sad.

CLARICE B. | Overall Experience |
Clasificación:

Thank you for everything. Monica and Jesus along with another lady who removed the lock off the unit were extremely helpful. I am grateful for this facility and the staff. Clarice Bridges

Sayed H. | First Impressions |
Clasificación:

The customer service was awful. I normally don’t write about any customer experience, but I was compelled to write this. The rudeness, the lack of professionalism, the incompetence was unexpected.

Lisa N. | Overall Experience |
Clasificación:

I can not say enough about this facility. I had a 5 star experience w/my storage unit, truck rental and UBox rental. They have great customer service, were friendly and went above & beyond every time

samdisha p. | Overall Experience |
Clasificación:

Staff on the day of moving in was not friendly at all. They were not honoring the reservation, which I confirmed online and by phone also. Finally had to talk to same lady. Online reservation bad.

June F. | Overall Experience |
Clasificación:

Very good service from this facility.

aracely j. | First Impressions |
Clasificación:

I like the way this employee do all the papers w us. I feel confortable because he was speaking our lenguaje. The way he explain everything or how it works,the price,the space I like it. 100%

Celia R. | Overall Experience |
Clasificación:

Open ceiling design meant that all my stuff (which was in storage for a year and a half) got FILTHY. Absolutely beyond comprehension dusty and gross. Also the window on one wall led to fading. Terribl

tiana c. | First Impressions |
Clasificación:

Even though my reservations were all screwed up the person at the desk was very nice and helpful...

Shannon Lewis SR A. | First Impressions |
Clasificación:

I came on May 22, 2019 to place items in storage and the roll gate to drive in was damaged, so we came back on the 28th and 29th, still wasn't fixed. What an inconvenience. Gynetta

candace s. | First Impressions |
Clasificación:

After driving close to 3,000 miles in 3 days I arrived at this uhaul establishment and was greeted kindly. The unhitched my car and allowed me to park my uhaul on-site while I got some sleep. Thanks!

Michael G. | First Impressions |
Clasificación:

The storage space offered and reserved was not available upon my arrival. The manager did not want to listen to my entire story and told me that there was plenty of space available in a different loc

Wayne W. | Overall Experience |
Clasificación:

Over the telephone your employee told me that a smaller less costly unit was available. After arriving only a higher one was. You failed to warn that your place had flooding problems, books were lost

Mark A. | Overall Experience |
Clasificación:

Staff was friendly and super helpful.

Erika I. | First Impressions |
Clasificación:

They were very helpful and prompt!

TANIA G. | First Impressions |
Clasificación:

The assistance and service they provided me with the truck and storage rental was Supperrrrr!!!! Thank you for making a stressful situation into a smooth one!!

KIMBERLEE W. | Overall Experience |
Clasificación:

Thank you for 7 years of excellent service. My belongings were kept safe and secure and the staff was always professional and friendly.

FRANK R. | Overall Experience |
Clasificación:

WAS VERY GOOD EXPERIENCE

Sarah M. | Overall Experience |
Clasificación:

There is NEVER free parking here when you try to go to the main office, and somehow all of the carts for storage are always gone even though there’s literally no one in the storage area.

Michele C. | Overall Experience |
Clasificación:

Male Manager Asian America? Approximately 6ft was Horrible CUSTOMER service and LAZY. One Female worker African A LAZ. Mr. Angel EXCEPTIONALLY WONDERFULLY HELPFUL and Female eldest African American

Ricshawn B. | First Impressions |
Clasificación:

Good customer service.

Anthony A. | First Impressions |
Clasificación:

Very professional and helpful.

Gabriel V. | First Impressions |
Clasificación:

Good service

Joshua M. | Overall Experience |
Clasificación:

The staff were friendly and helpful. The facility seemed well monitored and secured.

DANIEL L. | Overall Experience |
Clasificación:

Truck was schedule to pick up at this location. Did not have it and had to deive 20 mins out to pick it up at another location. Again, horrible experience

John W. | Overall Experience |
Clasificación:

Biggest problem: the alarm system, going off constantly due to a design flaw — so no one pays attention to it. Thieves cut through wire mesh above lockers. Our truck lock got picked in lot overnight.

richard c. | First Impressions |
Clasificación:

The 2 people that helped us was very polite and very helpful. I do thank them for all they did.

NANCY J. | Overall Experience |
Clasificación:

The two employees who were on duty were surprisingly sane, innocent and capable. Everything in the office-store and parking lot was organized nicely Thankyou so much. Nancy Joachim

paula t. | First Impressions |
Clasificación:

Melody was great! Very helpful!

petra c. | Overall Experience |
Clasificación:

Great service!

Robert D. | First Impressions |
Clasificación:

There are great people working here, that is a sign of good leadership.Keep up the good work. Take care, Chief Robert l. Demmons,(Ret.) SFFD

Jason W. | First Impressions |
Clasificación:

Great service

Wilma C. | Overall Experience |
Clasificación:

Good storage facility. Poor customer service.

Marilyn D. | Overall Experience |
Clasificación:

Staff was very kind

Jennifer S. | Overall Experience |
Clasificación:

Moving dollies were often inaccessible or in high demand😟

Sophia M. | Overall Experience |
Clasificación:

Very friendly and helpful staff! I loved using this storage facility. Easy access, safe and secure.

Tracy I. | Overall Experience |
Clasificación:

Charged a full month UBox rental (for 2 Uboxes) even though I moved out 9 days into the rental term. Now told that this charge isn't prorated if the full term isn't used. Not happy. Ratings unuseful.

Monica G. | Overall Experience |
Clasificación:

I would definitely recommend and would use them again in the future. Great staff. Super friendly.

Richard D. | Overall Experience |
Clasificación:

Great service

Lisa H. | Reservation |
Clasificación:

I would have rated it excellent but I was in a hurry and someone was being trained so it took longer than I expected to complete a contract. Nice clean property.

Sneha A. | Overall Experience |
Clasificación:

The UHaul representative had some trouble retrieving my order on his computer system, but we did manage to find the UBoxes and manage delivery to my residential address as per schedule. Thanks!

Laura G. | Overall Experience |
Clasificación:

A mouse broke into my unit and ALL my items were destroyed. I had paid for insurance to make sure they were covered and it looks like most won't be. It was awful quite frankly. I won't be using U-Haul

Nate H. | Overall Experience |
Clasificación:

I think it's pretty ridiculous that I couldn't close out my storage over the phone, and had to go into the store to do it. And when I was at the store, I didn't even have to show an ID. like what

Katrina T. | Reservation |
Clasificación:

Staff was so helpful and friendly!

Monica G. | Reservation |
Clasificación:

This place is busy. I had to wait about 30 be for I was served. When I was served, I was not rushed and the lady thoroughly explained it all to me. This facility is safe and secure.

DANTE C. | Reservation |
Clasificación:

I Cancelled this request last week and did not use storage rental

GAIL P. | Reservation |
Clasificación:

Ok

Rafael J. | Reservation |
Clasificación:

It is not the store but the neighborhood that is not advisable.

GARY S. | Overall Experience |
Clasificación:

When contacting by phone i was left on hold for 16 minutes i used Addison all phone to call again while i was still holding from the phone, they actually answered the second call while still WAITING

Emmett U. | Overall Experience |
Clasificación:

I felt my property was Secure and safe with you guys and your staff show a lots of love take care until next time Emmett

Eric L. | Overall Experience |
Clasificación:

It was a good place to store my stuff

Kirk S. | Reservation |
Clasificación:

Things were ok except for some time wasting mistakes in getting a security card and unlocking the unit for me.

sharmaine a. | Reservation |
Clasificación:

Appreciate the professional staff

sohayl v. | Overall Experience |
Clasificación:

The staff at the facility were excellent and helpful. I have one complaint: U-Haul moved my pick-up location at the last minute without informing me. I also was not informed of my box's arrival.

Jane J. | Reservation |
Clasificación:

They couldn't accommodate us due to water damage. No call or anything, found out upon arrival!!!! Customer s ed rice was HORRIBLE.

Allison M. | Reservation |
Clasificación:

Made a reservation online but this location couldn’t honor it so I was turned away.

Hannah R. | Overall Experience |
Clasificación:

Thank you

gian s. | Overall Experience |
Clasificación:

Thank you for providing the best storage and moving/hauling service.

Leawanda C. | Overall Experience |
Clasificación:

The team at The Coliseum U-HAUL have always been helpful, respectful and polite. The work incredibly hard and always keep smiles on their faces.

ANGELA D. | Overall Experience |
Clasificación:

The connection between Ubox and the actual site was terrible. It was very difficult to get a hold of anyone to get access to our box & when we did the box was not ready & we were told the wrong hours

Dan M. | Overall Experience |
Clasificación:

We were given incorrect time to access U-Box. Lines were unreasonably long. Temporarily lost our U-Box. Many delays!

michael s. | Overall Experience |
Clasificación:

Everything was good, except for the flood that prohibited my from driving my car to my storage unit. However, Allen and his crew were so acccommodating and helpful in moving all of my belongings to me

Matthew S. | Overall Experience |
Clasificación:

U-Box was not ready for pickup despite checking in via app ahead of time. Had to wait in a long line, after which I had to wait even longer for the U-Box to be retrieved and readied for towing.

tara j. | Overall Experience |
Clasificación:

My unit was invested with rats they destroyed my belongings didn't realize it was bad because I didn't visit often. When i closed unit just to throw away several bags of linen and clothing very upset

gian s. | Reservation |
Clasificación:

My experience relocating from Colorado to California was excellent. Staff was super helpful when directing me to the storage loading dock, once in Oakland

Montrice G. | Reservation |
Clasificación:

I made a reservation for storage and they didn’t honor it. They said they didn’t have it. They never called me or emailed me regarding not having space this created a huge problem!

Wasam H. | Overall Experience |
Clasificación:

Worst management I have ever seen. Would not suggest anybody to go to this uhaul location.

Nick W. | Overall Experience |
Clasificación:

Much better experience than the last time I used U-Haul. Helpful staff and, more importantly, efficient at helping me get my stuff.

ANA C. | Overall Experience |
Clasificación:

very satisfied with the serviced provided at this location. Very clean!

Cece P. | Reservation |
Clasificación:

Thank you for saving me!! Glad you all had units available.. I almost lost everything and it felt so good that I didn't.. I'm grateful right now.. Thank you

Randall H. | Overall Experience |
Clasificación:

Everything was incredibly easy, thank you. Although, please do better at conveying which facility our UBOX is located at - it was verified three times to be at the wrong address until I finally call

William F. | Overall Experience |
Clasificación:

Everything went smoothly, though there were some minor miscommunications on the backend of the experience.

Yvonne K. | Overall Experience |
Clasificación:

I will never use this uhaul store again. What a horrible place this is. I dealt with the manager who was very rude. I rented a storage unit and the unit was broken in to and ransacked. It is rat infe

MARK W. | Overall Experience |
Clasificación:

There need to be more carts available to people moving in and out. I often had to wait for a cart to be available making my trips to storage take too long.

maura o. | Overall Experience |
Clasificación:

Very very disorganized

Daia M. | Overall Experience |
Clasificación:

Since there is not a U-Haul Storage Facility in Berkeley CA, this is the place to go. Valeria went out of her way to help and assist me. Thanks again, Valeria! The staff is very pleasant and friendly.

Esteban C. | Overall Experience |
Clasificación:

Everyone was friendly but unfortunately had a very very poor experience. After talking to the manager David he said he'd give me a call to resolve the issues and never did.

Jordan G. | Overall Experience |
Clasificación:

My unit was accessed by a thief from an adjacent unit. Boxes were cut through allowing at least one individual to "toss" the contents of my unit. Repeated attempts to contact Facility were frustrated

Erin S. | Overall Experience |
Clasificación:

Thank you for your friendly service, i have never visited such a helpful u-haul facility. Keep it up!

Mariela D. | Overall Experience |
Clasificación:

They ship my U-Box after I requested that they keep it in storage until further notice.They charge me for shipping in the day it was ship which is not what the contract stipulated.

Tammy C. | Overall Experience |
Clasificación:

Antoinetta, if that's her name, was an angel. 7pm closing hours for the office is understandable but pretty ridiculous for the storage space. On top of that, the ENTIRE facility only had ONE dolly...

ANELA H. | Overall Experience |
Clasificación:

I was a client in 1545 for over 2 years & I must say Ms. Tatia Slay was very pleasant & great to work with.

richard s. | Overall Experience |
Clasificación:

Hello this is Mrs.Sutton, We were very pleased with the quick service of receiving and pick of container. Lula and her employee were Great!!!

ALBERT EARL C. | Overall Experience |
Clasificación:

my reason for leaving, I moved out of the area.

LATONIA R. | Overall Experience |
Clasificación:

Never again!

kevin w. | Overall Experience |
Clasificación:

I highly recommend the Manager I believe his name is David to get a raise. He is excellent problem solver

LASHUNDA S. | Overall Experience |
Clasificación:

I was allowed to make reservations for a dive up to unit when infact there are no drive up units at this facility!!!!

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