Get everybody on the tea. On the same page we were told that the Comerica card is had was sufficient but when we got they made us for a simple fridge move of no more than 10 miles we had to rent this huge truck at about 3 times what we were told the cost would have been got crap for gas .image the truck if I tried to take it over 40mph that I had to get out and push so our experience was shit and I will never recommend mor use your service again although my family has used usual since before you had trucks they were just huge hay wagons that liked to wander all over the road but I don't believe that we will use your services ever again we will use Penske from now on oh and your dolly wasn't even attached to the wall where there was a place for it so for the first ten minutes before I could pull over and rectify the situation it knocked all over the walls and scared the bejesus out of me with the first couple of big bangsRaymond S.
Customer Reviews for U-Haul Moving & Storage of NW Detroit
Detroit, MI 48219
(South of 8 Mile Rd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.erica T.
The engine light was on when i got the truck and it was not the size I reserved, i was afraid that I would cut off on me so I didn't go the distance I would have in the uhaul.Michael W.
El cliente no dejó un comentario.terrance W.
El cliente no dejó un comentario.Autumn S.
El cliente no dejó un comentario.synthia C.
El cliente no dejó un comentario.DASHAWN K.
The service is a bit slow, vehicles outside appearance could be cleaner. I however was able to accomplish my goal. Storage was clean, carts were available. All in all we got it done.elwood C.
THE ABS LIGHT WAS ON SO WAS THE ENGINE AND THE TRUCK RAN LIKE SHIT AND STALL ONE TIME AND WRONG SIZE TRUCK THEY GAVE US AND TOOK UP TO MUCH OF OUR TIME TO GET THE TRUCK WITH RESERVATIONLeotis O.
El cliente no dejó un comentario.LAMARR EUGENE D.
Someone available to check in vehicle when unit finished.Jesse E.
Poor customer serviceMartez H.
El cliente no dejó un comentario.Kimberly P.
Check out process. Internal checks too long.elwood C.
Nice peoplekevin H.
ALL NEW STAFF WHO CARE ABOUT THEIR JOBJessica H.
El cliente no dejó un comentario.William J.
El cliente no dejó un comentario.MONIQUE TOINET S.
El cliente no dejó un comentario.SAADSHAWQI K.
Get new employee's and manager. Everyone is rude except the one guy I talked to. Never go back again!!Maurice B.
CUSTOMER SERVICE WAS AWESOME I WOULD RECOMMEND THIS LOCATION TO OTHERSMeshira S.
El cliente no dejó un comentario.CAROL A.
El cliente no dejó un comentario.ALAA A.
El cliente no dejó un comentario.INYA N.
Customer service was excellent, but only had one person working register. Therefore line was long and it took over 30 minutes to be helped. Tire was low on truck as well.Jaquisha M.
Keep them clean this one I got was full of dirt and it drove really ruff need to get cked outVICTOR LEON K.
Excellent staff! Timely in service Pleasant service staffMONIQUE TOINET S.
El cliente no dejó un comentario.Michael D.
Uhaul Associates were courtesy and professional.Tina M.
You all need to hire employees who come to work ready to do their jobs. There is no reason why there is only one associate at the counter attending to customers. When I visited Saturday morning this was the case and it put everyone at least an hour behind on their reserved rental time. Such a situation is not fair to the customers nor is it fair to the employee who took care of us.Amber M.
Interior could have been a little cleaner but overall smooth positive experienceBraden S.
The truck was driving terrible but I needed it the engine light was onShidaira W.
The customer service was exceptional.Carlos H.
One person working waited over 2 hrs to be serviced. Then they did not have the truck I needed but received a 50 credit for the inconvenience.SHANTANICA R.
Truck Didn't Have No GAS AT ALLâ€¦ It's Drove Like It Was Gonna Breakdownâ€¦. Just HorribleZjarkay F.
Everybody was great they represented your company with the best interests and deserve to be elevated to a higher plato whoever's training these employees needs an awardWilliam J.
El cliente no dejó un comentario.JESSIE MUHAMMAD- S.
El cliente no dejó un comentario.JAMES PATRICK B.
Timely attention to the customerJeff W.
Customer friendly personnelRosa M.
It was a fantastic brand new vehicle so I wasnt quite famiar with the dash options offered on the steering wheel. A review would have been helpful.Mary Jo N.
El cliente no dejó un comentario.Voizell J.
The truck smelled of marijuana usage and needed to be freshened. I did not like that EVERYTHING was completed online. I was not told of this. I do not like anyone having pictures of my drivers license, I did not like using the app to document the damage to the truck that was present prior to my usage (I would prefer a witness from the company), I did not like the online app having the wrong mileage for my starting, I do not like the charge for the estimated mileage I 'may' drive, extra(?) charge (I assume for the three miles over I estimated) - just look at the odometer while I am present. If this is the way U-Haul will be doing business, I doubt I will ever rent from this company again.Brian O.
El cliente no dejó un comentario.ABDULLA M.
This is the only I haul I i use the service ie A1 mother and daughter team work really well togetherSHERIANN W.
El cliente no dejó un comentario.Sandra H.
El cliente no dejó un comentario.DENesha H.
Everything was good except they gave me a truck that only had 1/8 of a tank of gas.Kimberle S.
No instructions given regarding before and after use of U-haulSamita G.
El cliente no dejó un comentario.Laurene F.
El cliente no dejó un comentario.LARENZO H.
Personal amableRose F.
El cliente no dejó un comentario.Eddie R.
Thank you very muchJAMES TYRONE C.
The driver side rear tire I had to put air in the tire twice. And the oil change light was on. Overall things worked great.Twanna F.
Alll customer service personnel were rude and plain stupid. The rep that helped me didn't even seem to understand English....SEAN J.
El cliente no dejó un comentario.MARK A.
Pick it up the vehicle was wonderful professionalism courtesy and respect and knowledgeable so impressive thank you.RONALD H.
El cliente no dejó un comentario.Deborah H.
El cliente no dejó un comentario.OUSMANE THOLO B.
El cliente no dejó un comentario.LAKISHA R.
There was no gas in the truck and we let them jnow this and I put the gas in the truck at tge rnd of the night.Ronald D.
I paid for a Dolly during puck up & equipment wasn't inside Truck Then was charged $ 164.58 after return for a Dolly I didn't use or receiveKelley S.
I am 5 ft could you at least have a way for seat adjustment to see over the steering wheel very uncomfortable driving and seeing out side mirrorsDelores F.
El cliente no dejó un comentario.Linda P.
El cliente no dejó un comentario.Kevin K.
El cliente no dejó un comentario.STEVEN ALBERT W.
The young lady at the front desk who served me was polite and very respectful. She did her job in the most professional manner possible. Thank you for a wonderful experience.Roderick N.
El cliente no dejó un comentario.BEVERLY GAY R.
Excellent ServicePetrice H.
El cliente no dejó un comentario.Kira C.
El cliente no dejó un comentario.ANTOINE L.
Improve customer service and wait time. Make sure vehicle is clean and maintained. I had to bring the cargo van back early due to the fact it had a bad tire on it. You could not put air in the tire. I was scared to drive it. I WAS UNABLE to pick up some building supplies. The tank was on E. They knew about the tires, because the message was on the dashboard.patricia M.
El cliente no dejó un comentario.TERRANCE F. | Overall Experience
El cliente no dejó un comentario.LIKITA GERRELL M.
El cliente no dejó un comentario.Jahue W. | Overall Experience
El cliente no dejó un comentario.John R. | First Impressions
Good peMatthew F.
El cliente no dejó un comentario.Stevie V.
El cliente no dejó un comentario.ANDREA DYJIWANA G.
Very unorganizedHarold O.
El cliente no dejó un comentario.Demetria L. | Overall Experience
I have rented here in the past without issue. This last time I rented a truck for just a few hours, and only went about 15 miles. U-Haul is trying to charge my credit card over $4500.00 because of some mistake made in the system. On top of that, they are trying to add a Late Fee! I have made calls to the location, and was told it would be corrected and someone would call me back. Nobody ever calls back. Now I have been on hold for nearly 45 minute with customer service. I should not have to make multiple phone calls and spend hours on the phone trying to correct this! The only reason my credit card wasn't charged this bogus fee is because they recognized it as a SCAMChristopher and M.
El cliente no dejó un comentario.Fred W.
When I got the truck the Customer agent said the car was on empty,,, I was told that if I return the truck back at a quarter of a tank,,, I will be reimbursed for $24.00 dollars,,,, looked at my bank account that charged me the $61.00 and another separate charge of $ 5.95. Never got money back like I was told. And the truck was filthy,,, seats nasty,,, cup holder nasty spilled drinks,, floor nasty. Last I had to wipe down the back of the truck,,, it was covered in some oily substanceâ€¦. Hope I can get my money back for gas. Please call me at 3136753214. Wendy WoodsWENDY NICOLE W.
No problems. Quick service.Stephan H.
Great customer service. Quick and seamless checkout and returnVanetia S.
Truck drone and sound like it needed a tuneup Or like the transmission was slippingCherise M.
El cliente no dejó un comentario.Charles B.
El cliente no dejó un comentario.Noricka G.
It was nice and clean. The staff were nice. This is me first time having to use a storage unit.Charita t. | First Impressions
El cliente no dejó un comentario.stuart E.
El cliente no dejó un comentario.Sandra M. | First Impressions
El cliente no dejó un comentario.Harvey M.
El cliente no dejó un comentario.DAVID SYLVESTER W. | Overall Experience
Excellent customer service no more improvement necessary. Maybe the other stores in the area should take notes from them.Omari M.
Bryant was a excellent excellent representative, once we came in as we approaching the counter he greeted us with a nice professional smile. He helped us, we got into truck but the mileage was not accurate, so this other young black guy a U Haul worker was passing by, I asked him can he help me, this arrogant guy respond. " I OFF" kept walking so unprofessional and disrespectful. So we asked Bryant with no hesitation he very very professional. On the other hand the other unprofessional guy, U Haul company need to get rid of this bum, before he make this company looks bad people would go somewhere else. Bryant makes you keep coming back. Thanks Bryant. For Excellence customer service.Karen A.
Staff were excellent to interact with.kenneth D.
Love this location, but whoever had the van before us smoked. It smelled like smoke with the windows up and there was a pile of ashes on the dash.MICHAEL MURRAY H.
El cliente no dejó un comentario.Brent C.
Nothing everyone was fine and service was very good they need a raise so they won't leaveSHERIANN W.
El cliente no dejó un comentario.TANESHA ERNESTIN D.
El cliente no dejó un comentario.William R.
None. I was very satisfiedâ€¦Brandee P.
El cliente no dejó un comentario.Marshalean G. | First Impressions
El cliente no dejó un comentario.charles W.
El cliente no dejó un comentario.Deandre D. | First Impressions
El cliente no dejó un comentario.Chimere T. | Online Move In
I was lost for at least about 45 minutes. Went to the office. They had somebody out there to help me. First time using a storage spin. The young lady helped me. She was very very helpful. Thank you for all All your helpLATONIC RICHELLE R. | First Impressions
El cliente no dejó un comentario.Jahue W. | First Impressions
El cliente no dejó un comentario.Sangriaa L. | Overall Experience
The manager need a attitude adjustment very rude.sabrima d. | Overall Experience
El cliente no dejó un comentario.Mary S. | Overall Experience
Very good place on telegraph and eight mile love the manager angels we sent a few people to her she is like fsmily n was very helpful to me especially during times I travel for ministry n prayed over people n kinda got back late she was very helpful patient n kind I appreciate people like thst n her team was kind I’m very thankful for the year I hsd it worked excellent for me I’ll definitely use you all for the future thank you so much I appreciate everything have a bless n safe Sunday u haul team n remember always put God firstsabrina w. | Overall Experience
I would give 5 stars if some of the reps I spoke to after being stuck outside my storage unit for 45mins because no one gave me my access code could assist. "Saying I checked in already" I always refer people to this location.Tanita M. | First Impressions
Availability was great and courteous fantasticLOTTIE KAY P. | Overall Experience
Yes, thanks everyone and every thing was excellent service.carol g. | Overall Experience
El cliente no dejó un comentario.EBONY KAI J. | First Impressions
El cliente no dejó un comentario.Tennika M. | First Impressions
Thank You Everyone!Phyllis K. | Overall Experience
El cliente no dejó un comentario.Kelvin T. | Overall Experience
Best Uhaul experience and service ever! Brian, very professional and courteous.Malik A. | First Impressions
Good JobRoderick S. | Overall Experience
El cliente no dejó un comentario.donna H. | First Impressions
El cliente no dejó un comentario.JOHN B. | Overall Experience
El cliente no dejó un comentario.Bryan H. | First Impressions
El cliente no dejó un comentario.SACHIN H. | Overall Experience
El cliente no dejó un comentario.Iniece M. | Overall Experience
El cliente no dejó un comentario.Latrice B. | Overall Experience
The storage room entry sliding doors rarely worked it was an inconvenience for me for 7 months this would be my last time patronizing this business.keisha b. | Overall Experience
El cliente no dejó un comentario.Kyla A. | Overall Experience
El cliente no dejó un comentario.nicola a. | Overall Experience
Thank you!!!JOHN WESLEY C. | Overall Experience
Ms Boone-Good was courteous and kind. She was attentive. Yes I recommend her to anyone.PATRICIA M. | First Impressions
El cliente no dejó un comentario.Darleene T. | First Impressions
El cliente no dejó un comentario.Rhoshanda M. | First Impressions
The staff was fantastic, super informative and very helpful.staci l. | Overall Experience
El cliente no dejó un comentario.Patrick R. | First Impressions
El cliente no dejó un comentario.Celisa M. | Overall Experience
El cliente no dejó un comentario.Terrie H. | First Impressions
El cliente no dejó un comentario.Piper C. | Overall Experience
Everything was finegary m. | Overall Experience
My unit does not have working lights. I completed to the front desk and got no help. I also emailed the general manager and she has not responded.Timothy M. | Online Move In
El cliente no dejó un comentario.Tina J. | Overall Experience
The Front desk person was very helpful with my erroneous phone completion. So she help me and thank you again.habakkuk joshua p. | First Impressions
staff was pleasant, professional, informative and competent. Very welcoming---Harry K. | First Impressions
El cliente no dejó un comentario.linda S. | Overall Experience
Very good customer serviceandre b. | First Impressions
Angela, Brian and I think Frank was absolutely excellent. Best service ever.Store 48219.DASHAWN VANEZ S. | First Impressions
El cliente no dejó un comentario.Angela H. | Overall Experience
El cliente no dejó un comentario.porsha g. | First Impressions
There was a little confusion on the credit card situation. By the time I park the truck and came inside to change cards they had already built the original card. And I told them beforehand I would be bringing in the business credit cardJames S. | First Impressions
El cliente no dejó un comentario.Monique w. | Overall Experience
Very easy self store system to use. Great access. Very clean and well lit.Dana K. | First Impressions
The rep who assigned my storage was fantastic!isaac h. | First Impressions
Nice ladies on registers. Not enough employees through out. No place to put trash.Sharon M. | Overall Experience
I appreciated the storage unit, cleaned of the facility. This particular location has the most unpleasant, uneducated in customer service skills dealing directly with a customer I have ever experienced from U-Haul. The midage female that works in customer service has been rude and displayed very Lazy and no concern for customer care one too many times for me, she was the reason for my departure and the reason I will let others know that location don't show kindness towards their customers, not only have she show nasty disposition towards me, but I have heard others told about her Ghetto character and yet she still remain working at U-Haul and I'm sure you know who she is!!! So do you really care about the customer care or is this just routine rating? The location in Redford has Outstanding customer service and they were all young men!!! I would like to think a female would care more about how she come across but not so@ U-Haul on Telegraph between 7and 8mlANITA R. | Overall Experience
El cliente no dejó un comentario.GRACIE L. | Overall Experience
El cliente no dejó un comentario.Angela W. | Overall Experience
El cliente no dejó un comentario.SHUN N D. | Overall Experience
Staff was wonderful manager Angie is wonderfulKIMBERLY YVETTE R. | Overall Experience
El cliente no dejó un comentario.DERRICK LEE-ANTH P. | First Impressions
El cliente no dejó un comentario.heather h. | Overall Experience
El cliente no dejó un comentario.annie h. | Overall Experience
El cliente no dejó un comentario.TABATHA ANN D. | First Impressions
El cliente no dejó un comentario.ERNEST S. | First Impressions
Very helpful staff!Eugene P. | Overall Experience
Angela the manager is the greatest asset to the uhaul organization and she has trained and maintained a great crew of workers as well and i will highly recommend them to any establishment not only in the inner city but worldwide and considering i previously own 2 prominent businesses myself she has taught a lot that i have taken in and it has increased my revenue in great numbers 👌eugene t. | Overall Experience
El cliente no dejó un comentario.KEITH EDWARD B. | First Impressions
El cliente no dejó un comentario.Paris R. | Online Move In
El cliente no dejó un comentario.TRACEY W. | First Impressions
A very pleasant experienceTHADDEUS S. | Overall Experience
El cliente no dejó un comentario.Imani D. | Overall Experience
The lady at the counter was very nice I feel like she went above and beyond for every customer that was in the store while I was visitingSHAREE LASHAWN M. | First Impressions
El cliente no dejó un comentario.shakara s. | Overall Experience
Everyone was very polite, helpful, and patient I woul recommend this U-Haul facility. Thank you, for your help. Louise DunnLouise D. | Overall Experience
El cliente no dejó un comentario.kim m. | Overall Experience
El cliente no dejó un comentario.Shansharae D. | Overall Experience
Great customer service.NEAL W. | First Impressions
El cliente no dejó un comentario.Deborah D. | First Impressions
El cliente no dejó un comentario.charles D. | Overall Experience
El cliente no dejó un comentario.Celisa M. | First Impressions
El cliente no dejó un comentario.Marza M. | Overall Experience
El cliente no dejó un comentario.Keenan H. | Online Move In
El cliente no dejó un comentario.KARLA M. | First Impressions
El cliente no dejó un comentario.Denise O. | Overall Experience
0ne female employe was very rude and very rude very argumentfrederick r. | Overall Experience
El cliente no dejó un comentario.Karisten F. | Overall Experience
One of the staff Luv Joy was great and helpful help me plan out my storage and truck rental and she also showed compassion during my stressful time.Erika S. | Overall Experience
El cliente no dejó un comentario.octavia h. | Overall Experience
The young lady who helped me was amazing! I've had a rough go of it the entire week U-Haul has messed up several orders and then I got a leaky truck and damaged property I was willing to give up on U-Haul. Then the young woman at this facility that waited on me changed my mind. She was phenomenal compassionate and extremely professional. In my mind she's due for a promotion a raise of bonus pat on the back all of that and more. She is by far the best representation of your company I have encountered in a long while. Do right by her or I will steal her from you for my companyKathleen M. | First Impressions
I've already recommended you guys to my friends. Customer Service was beautiful, I didn't get the young lady name but she was actually supposed to be off this day. I'm glad she was there.. I made reservations for a storage unit and a truck before I came in to the store. And the person over the phone booked me for storage unit there at telegraph and 8 mile but uhaul truck at another facility.... But this young lady made sure I could get everything I needed in one stop. I thank her because it was convenient for me. I applaud her customer Service and her kindness.. She did everything by herself with no one else there helping using two and three cash registers and six people in line.Charmaine L. | First Impressions
Ms. Angela is AWESOME very experience knowledgeable made me feel better about the choice I made with my storage.!Iniece M. | First Impressions
El cliente no dejó un comentario.DIANA JANAI M. | First Impressions
I needed a quick fix for a storage need and U Haul did a great job for me. I was in in less than 15 minutes over the 4th of July weekend I was only there for a few days and would definitely use them again and recommend them highly.Marco B. | Overall Experience
El cliente no dejó un comentario.Roy A. | Overall Experience
Thank you for everything i appreciate you'll for have me for a customermonica c. | Overall Experience
El cliente no dejó un comentario.Cheyenne S. | Overall Experience
El cliente no dejó un comentario.justine t. | Overall Experience
My access card did not work. The sliding glass door did not open. We had to use small door. No cart available for smaller boxes. Uneccessary extra time to unload truck on the holiday.Carrol G. | First Impressions
El cliente no dejó un comentario.Lashawnda L. | Online Move In
El cliente no dejó un comentario.APRIL E. | Overall Experience
I did not understand the gate situation with the card but now I know very friendly people building is clean inside and out very nice placeShawn J. | First Impressions
Ashley was truly amazing Her professionalism was superb There was also an young lady at the front counter to whom assisted me as well, she truly is a result of excellent leadership led by Ashley I am moving from one state to another and I have lost my only child by way of a drunk driver.during this most horrific time its certainly very helpful to have a good experience of transitioning during this time The world needs more people like Ashley especially for customer service and leadership ThanksTONYA T. | First Impressions
El cliente no dejó un comentario.Erika S. | First Impressions
El cliente no dejó un comentario.Dwayne W. | First Impressions
I was very disappointed with staff when the customer befor me wasgiven a month free with out renting a trailer until the next day# 1 I couldn't rent the trailer until the next day and I was denied the first months rent because I wasn't a female. Then they refused to except my payments via phone or set up a direct payment I couldn't get there and they sold my unit because they don't answer the phone and place you on hold for 45 minutes then you can't get ahold of them or tell you to hold and never come back on the phone or just plain hang up on you and never call you back !!! Please call me back at 248 8009829 to discuss I am very disappointed I lost several thousand in my tools and I am disabled 24 years now at 53 years old they took my extra money I once lived on away disrespected me because I am not black that is racist towards me from day one the couldn't show me where my unit was when I rented my unit They were closing and refused to allow me to view it before they closed so I actually did not get the unit until the next day eitherjohn p. | Overall Experience
El cliente no dejó un comentario.Shanekia C. | Overall Experience
El cliente no dejó un comentario.KENNETH T. | Overall Experience
El cliente no dejó un comentario.torrie l. | Overall Experience
El cliente no dejó un comentario.Tikia B. | Overall Experience
El cliente no dejó un comentario.Douglas P. | First Impressions
Very professional', helpful and friendly. Great customer service.Martha C. | Overall Experience
So far, so good!Marsha M. | Online Move In
El cliente no dejó un comentario.Chelinda M. | Overall Experience
Everything was !!George M. | Online Move In
My storage unit was very clean, so absolutely I would be a returning customer if need be.Jocelyn C. | Overall Experience
El cliente no dejó un comentario.ko Nsha m. | First Impressions
El cliente no dejó un comentario.tawana b. | First Impressions
Over charged. No pro rated refund. Paid storage a month in advance no refund. Had trouble opening doors to access storage unit at 12 noon. Alarm kept sounding. I want my $133 returned to my account. Unprofessional location in zip code 48219 with Angela as the manager.LaTrece C. | Overall Experience
El cliente no dejó un comentario.Linda P. | First Impressions
El cliente no dejó un comentario.Madah M. | Overall Experience
El cliente no dejó un comentario.Karmel W. | Overall Experience
Not my unitGEORGE K. | Overall Experience
El cliente no dejó un comentario.johnny m. | Overall Experience
I do not recommend Uhaul at 48219. Poor business practices. Poor communication. Inconsistent information. Over billed. Storage hours not accessible and not accurate. I will not recommend this facility to anyone. Terrible customer service. Manager is not truthful nor transparent. . As of today I have not been contacted about over billing discrepancies.LaTrece C. | First Impressions
El cliente no dejó un comentario.Risa R. | Overall Experience
El cliente no dejó un comentario.Neshele G. | Overall Experience
The manager and staff were very helpful and did everything possible to help me to understand the policies of U-haul, because I haven't ever had a storage unit before. ¡Gracias!MICHELLE VERNICE A. | Overall Experience
The facility itself was very clean it was very accessible but a couple of your workers the females are very unprofessional should have your very disrespectfulRozilyn B. | Overall Experience
El cliente no dejó un comentario.Jarmaine C. | Overall Experience
The customer service was great...Brian R. | Overall Experience
Angela is so nice and her staff are very helpful. Every time I came in, I felt like I was with family, Keep up the good work. I'm very proud of Angela, having a Black woman running things is Awesome. She has a great Spirit.tykesha h. | Overall Experience
Ashley was patient and helped a lot she allowed me to view the unit before purchase , explained thoroughly the processchieaka w. | First Impressions
There was some communications problems ! Between me and the office staff but it was work out !!. Thank you !WANDA H. | First Impressions
I would recommend this to everyone who needs a storage facility I love they staff members they are so nice and polite.Louise M. | First Impressions
El cliente no dejó un comentario.Marlene M. | Overall Experience
El cliente no dejó un comentario.teena h. | Overall Experience
El cliente no dejó un comentario.Clifette J. | Overall Experience
El cliente no dejó un comentario.evelyn y. | First Impressions
1. Wish the cost was lower. 2. Resent having to BUY that awkward, difficult to use lock. I tried to sell it back to them but was told they have hundreds of them. 3. They sold new for $10.00 lower the cost & make them An Option to purchase!Deborah S. | Overall Experience
Ashley and Angie were wonderful! Excellent service ⭐️⭐️⭐️⭐️⭐️TANIEL S. | First Impressions
I'm not pleased at all and will never get a storage through U-Haul again. I was moved out of my storage unit before I could ask any questions. It was the day after Christmas when I was moved out of my storage unit, The office was closed on Christmas when I purchased my unit and I had questions before I moved in it. When I called up to the office I was rudely advised that if I didn't come put my lock on my unit they will close it out. I also advised the lady over the phone that I purchased the unit on Christmas and had questions before I moved in but I couldn't ask them because they had already moved me out. I was proceeded to be put on hold for over an hour. I went into the office to find out why I was moved out my storage unit they told me they didn't have a reason in the box and they I would have to get a whole new storage unit and pay for insurance again, so I asked for my money back and I was told they didn't do refunds and that I would have to call corporate. I called customer service and they told me that, that information was wrong and they are able to give a refund but by the store manager. She tried to contact the store and nobody answered the phone I had to walk in for her to speak to the employees that were scheduled. They told me she would give me a call within three days and I received a call on Monday regarding my refund. I spoke to the manager and gave her the information. I still haven't received my refund and I know with the card I used a refund should not take this long due to it not being a major bank.Krista A. | Online Move In
Thanks againmonica c. | First Impressions
Ashley was great with communication and customer service. The staff was professional!eugene h. | Overall Experience
El cliente no dejó un comentario.Elizabeth S. | Overall Experience
El cliente no dejó un comentario.Dewyane A. | First Impressions
Excelentecarol g. | Overall Experience
Thanks for providing exceptional customer service.Sandra B. | Overall Experience
Excellent staff from phone to in person, beginning to end! My expectations was over exceeded with excellence!!!Rekina J. | Overall Experience
El cliente no dejó un comentario.GLORIA H. | Overall Experience
Everything was excellent!Amir H. | Overall Experience
El cliente no dejó un comentario.REGINA L. | Overall Experience
El cliente no dejó un comentario.Antonio G. | Overall Experience
El cliente no dejó un comentario.Jeffrey B. | Overall Experience
El cliente no dejó un comentario.Robert W. | Overall Experience
I submitted a moved out and put in the move out request in JULY! It is just now being approved in November. I have been receiving letters from the facility trying to charging me for rent for the past 4 months for a unit I haven't occupied since July. This is terrible.Chalcee N. | Overall Experience
El cliente no dejó un comentario.Telea M. | First Impressions
El cliente no dejó un comentario.Leonard T. | Overall Experience
I rate this cause my kids 45 inch flat screen tvs were stolen out my unit! I made a complaint and still nothing has happen. Nothing were replace! Noone has called me! & my children still doesnt have their t.v.s we finally moved into our home. Smh the day I moved my things out of storage was the day one of the employees had to cut a lock off that wasnt my original lock! The employees had no idea who cut my original lock off let alone didnt know who replace my lock. Theif nor thieves I condoned!Toya B. | Overall Experience
Awesome service and kind professionalismAmir H. | First Impressions
El cliente no dejó un comentario.TERENCE WILLIAM- B. | First Impressions
Clarence (pops) was very helpful and kind. I would definitely recommend Uhaul to a relative and friends.Stephen G. | Overall Experience
Made reservations for truck when I got there had smaller truck and no dolly for heavy furniture that I also reserve which prolong my moving out my storage. They charge me for 2 days instead of 1 day. Very disappointed in the overall experience.LATANYA J. | Overall Experience
El cliente no dejó un comentario.Brian R. | First Impressions
El cliente no dejó un comentario.Mary H. | First Impressions
El cliente no dejó un comentario.thomas p. | Overall Experience
Connie helped us and she is a ROCKSTAR! She had a line out the door was cool, calm, collected. She knew exactly what was going on with every single person in line and took care of them with a smile on her face. I can tell she knows that job inside and out. She deserves a raise.Eric E. | First Impressions
I didn't like the rate hike 3-5 months into my storage contract. Other than that the experience was fine.Jason O. | Overall Experience
This storage facility is awesome, so clean and secure, great for storing wood items , has climate control, I would absolutely recommend this place.Nancy F. | Overall Experience
El cliente no dejó un comentario.william s. | Overall Experience
El cliente no dejó un comentario.Aaron c. | Overall Experience
El cliente no dejó un comentario.Dana H. | Overall Experience
El cliente no dejó un comentario.STANLEY ROBERT W. | Online Move In
El cliente no dejó un comentario.Helen B. | Overall Experience
El cliente no dejó un comentario.STANLEY ROBERT W. | First Impressions
Great staffJOE H. | First Impressions
El cliente no dejó un comentario.tabitha r. | First Impressions
El cliente no dejó un comentario.Elizabeth S. | First Impressions
Just waiting on the extra money to get back on my card was told it should automatically put back ontanicqua n. | First Impressions
El cliente no dejó un comentario.Bryant V. | Overall Experience
My expected donated mattresses was a bad load....so we rejected them... Manager Angela Good did a great job...n we get all our trucks from your site for our charity work. Thank you B Good Director of Legacy Children's ServicesBerlinda G. | Overall Experience
I did my move out online and it was "pending approval" for over 3 weeks. in that 3 weeks, i got multiple notices of late payments on my unit as well as a pre-lien notice. They even sent it to my emergency contact (my mom) in the mail with her name. I called uhaul multiple times throughout that 3 week period to tell them to stop sending me notices and to finish my move out. all they could do is send a message to the manager of the store who clearly is either overworked or horrible at his job considering how long it took him to do anything about it. I was a loyal uhaul customer for all my multiple moves throughout the last couple of years but I will never be using uhaul again and will tell others of my experience.Bailee C. | Overall Experience
Thank you for your discount rate, provided for renting your storage lockerjanice c. | First Impressions
El cliente no dejó un comentario.RENITA P. | First Impressions
El cliente no dejó un comentario.Mark M. | Overall Experience
The entire establishment is GHETTO and UNORGANIZED.Dejanique A. | First Impressions
El cliente no dejó un comentario.LaChandra B. | Overall Experience
El cliente no dejó un comentario.carrie t. | First Impressions
Very impress with the cleanliness of the storage area, Great customer serviceANITA R. | First Impressions
El cliente no dejó un comentario.ukpai u. | Overall Experience
El cliente no dejó un comentario.dazarene r. | Overall Experience
El cliente no dejó un comentario.ameire l. | Overall Experience
I was very happy with the Uhaul and Storage all the way. Thank you guys and i will always use you guys. I will recommend you guys to my friends and family.Kingsley E. | Overall Experience
El cliente no dejó un comentario.Aina M. | Overall Experience
The staff seemed a bit confused during checkout. Many staff didn't have on mask.Kabrielle B. | First Impressions
El cliente no dejó un comentario.kimberly s. | Overall Experience
The process was smooth and painless GREAT JOB GUYS! If I need storage again I will be back.Earthel P. | Overall Experience
El cliente no dejó un comentario.Marie H. | Overall Experience
El cliente no dejó un comentario.arthur d. | Overall Experience
Great location, VERY clean and the staff was always polite and super helpful! The only recommendation would be that someone answer the phone. I was trying to set things up from a different state and couldn't reach anyone by phone, had to do everything in person with this location. Despite this hiccup I would HIGHLY recommend them for any and all storage needs.Erin G. | Overall Experience
El cliente no dejó un comentario.Kristen A. | Overall Experience
Staff was extremely helpful and nice. Units was exceptionally clean and was above my expectations... Bathrooms needed attended to but due to the busy hours I understood how they were overlooked.taisha t. | First Impressions
Everything went well.Edith H. | First Impressions
The pass key did not work for me to get into my storage area. This mishap is costing me extra miles and fuel to have to keep my things in the truck until employees can get me a key that works!! Angry!Darius D. | First Impressions
Very nice peoplehaley J. | First Impressions
Every employee was helpful and professional. The facility always smell really good and was very clean.Sheronda S. | Overall Experience
Good customer serviceJason G. | First Impressions
Great place! I had no issuesANGEL W. | Overall Experience
Great place to storeamethyst c. | Overall Experience
Excellent service, clean, well-maintained facilitySean B. | First Impressions
Helpful and courteousAlexandria F. | Overall Experience
N/CRonald s. | Overall Experience
Excellent serviceLaRondo T. | First Impressions
We were greeted by Douglas Phillips Jr. He was excellent to work with and walked me and my sister throught the units and explained the sign in process. Great working with him.Dionne F. | First Impressions
Thank uVeRONICA W. | Overall Experience
Very nice and efficient people.ALEATHEA THOMAS D. | First Impressions
Great service fast and efficient and I got a great deal on my storage.Martez C. | First Impressions
The telegraph location overcharged me about 700 miles I will not recommend this location to anyoneamethyst c. | Overall Experience
Clean facility, great customer servicejasmanika t. | First Impressions
Very patientTRACY R. | First Impressions
Very good teamworkClarence V. | First Impressions
I would like to come again only if I really had tooTawana H. | Overall Experience
Dwayne is outstanding and his staff very clean officetheresa t. | First Impressions
I had multiple problems; including, having a padlock for unpaid fees due to errors by Lisa Sacra. I got several notices saying I was past due. The last two young ladies I worked with were awesome.patricia d. | Overall Experience
Customer service was horrible. The associate that was helping me get my truck started an argument with staff and myself. It took entirely too long to get my reservation. My storage unit had dead bugs.ASIA W. | First Impressions
Excellent serviceAndre F. | First Impressions
little bit of a waitRachel B. | First Impressions
Great customer service very friendlyvincent j. | Overall Experience
No commentssharol w. | Overall Experience
Great support staff and the facility was clean with a tooth brush, LOL,.David M. | Overall Experience
Customer service was over the top wonderful, the young lady that helped me was truly phenomenal.Emma H. | First Impressions
The staff was so friendly and professional. I am very pleased with my service!Lauren G. | First Impressions
Great friendly serviceMichael H. | Overall Experience
staff was very helpful the manager Clarence was awesomejames g. | Overall Experience
Everyone was professional in their area of operation.patricia f. | First Impressions
I made a reservation, had to wait in long line, the truck was not available at the specified time, I had to wait for about an hour for someone else to return, staff was nice they tried to assist.amethyst c. | First Impressions
If need I would use againandre b. | Overall Experience
Customer service was awesomedamita b. | First Impressions
All gooddarnell j. | Overall Experience
Everything about my U-haul experience was fantastic! Everyone was very professional, extremely helpful and went above and beyond with the customer service even under pressure. overall great!donna c. | Overall Experience
The Unit was clean and the facility was well maintainedlatonya t. | Overall Experience
Thank y’all for awesome experience.VeRONICA W. | Overall Experience
Clean facility. Easy to get into with ample parking.Jonathan P. | Overall Experience
Will recommend this location and will use again. Very well kept bldg.antoinette G. | Overall Experience
The grounds, service and storage area where clean and kept. Easy to access and unload/ load. The personnel where friendly but showed almost no urgency. Nice place just give yourself plenty of time.Sam S. | First Impressions
After hours door code for storage unit did not work. Kureg coffee maker did not workbrian m. | Overall Experience
Very nice and clean facility, The manger Dawayne is Outstandingtheresa t. | Overall Experience
This facility is the best compared to other facilities.roslind d. | Overall Experience
Easy way to get to storage area.yvette d. | First Impressions
The service was greatdarrel b. | Overall Experience
Just to sum it up " THE BEST SERVICE I EVER RECEIVED ANYWHERE"!!! Management: EXCELLENT and VERY PROFESSIONAL!!!!!!!!!!!!!!!!! Thank You, T.MToni M. | First Impressions
NingunoTimothy L. | Overall Experience
Nice storage facility.Neiman L. | Overall Experience
Thank you for the experienceVeronda G. | Overall Experience
I had a positive experienceClifette J. | First Impressions
N/CLinda G. | Overall Experience
Friendly n quick staff. Service was greatAshley g. | First Impressions
It was difficult to reach a reasonable person to assist when I had a problem with my scheduled delivery. Still waiting for a call back from the manager.JT H. | Overall Experience
Clean well maintained truck. Clean storage facility. Professional and polite employees. Excellent service.LaTrece C. | First Impressions
John was great! He was very helpful and displayed excellent customer service! He made my experience with U- haul one again a gray one. Good luck to him in his new endeavors with the company.Tiffany T. | First Impressions
I really liked your storage facility will use it again in the futureGerald A. | Overall Experience
They did okoliviA e. | Overall Experience
BuenooliviA e. | First Impressions
The people that work their were very helpful. I had a situation that caught me off guard, they were able to help me with the situation . The staff is excellent and I really appreciate them.roslind d. | First Impressions
Your customer service representatives are friendly, informative, and overall fantastic! Thank you, MicheleMichele M. | Overall Experience
Awesome Customer Service!!marcia t. | Overall Experience
Management & Employees were very helpfulAlonna H. | Overall Experience
I ended up at this center because of service issues at the center just down the road. This crew was excellent!Kristie I. | First Impressions
The ENTIRE staff was very polite, courteous, helpful, and respectful. The facility was VERY VERY CLEAN!! The young lady at the front desk was so patient, concerned, and attentive. I will recommendLouise D. | First Impressions
I will never rent a unit for storage and hopefully never have to use your company for anything. My unit was sold after I called and spoke to a worker and informed me that I was okay. Never again! ELTERICA T. | Overall Experience
Staff wonderful and goes over and beyond to satisfy their customers.. Love the telegraph and 8 mile locationShamonik W. | Overall Experience
Great customer service!ANGEL W. | First Impressions
Greatdeshone w. | Overall Experience
You. Guys. Was. Very Helpful. You. Anwers. All. Questions. And. Showered. Me. Around. And. How. To. Get. To. My. Storage. Ben. Thank. You. Very. MuchJuanita h. | First Impressions
Excellent service. Thank you.VeRONICA W. | Overall Experience
Very helpful and polite staffingclaire g. | Overall Experience
I moved out of unit 11/17/18angela k. | Overall Experience
Reserved a truck and approx. 1 1/2 hours after confirming reservation (while in route to location to pick up vehicle) received a call advising they could not locate the truck anywhere at that store.Kimberly B. | Reservación
very impressed with my overall treatment at this uhaul facility customer service was professional and the place was clean I was impressed with everything will use this facility again and refer others.antoinette G. | Reservación
Great people working there.Jedadiah H. | Overall Experience
Graciasangtoinlina w. | Overall Experience
Can the price come down a little?Anthony T. | Overall Experience
U-Haul service was efficient, fast, and true to its word. I really appreciated that. Thank you for the good workers involved in the process.shirley j. | Overall Experience
The manager was very nice and pleasant while getting me registered. The storage is clean.Damali M. | Reservación
Facility is secure, neat, clean, will lit, maintained - employees are helpful, friendly, and offer assistance when needed or required.kimberly p. | Overall Experience
The gentleman who assisted us was excellent. We couldn't have asked for better service. He was friendly and very helpful and efficient. The facility is clean and very well kept.elizabeth g. | Reservación
Everyone at this location was very nice and helpful.Shaunte' B. | Reservación
GraciasLisa F. | Overall Experience
8 people in line &1 clerk. I waited an hour in line to pick up a UBox. Then waited 50 more min. before we were able to leave with it because it wasn't ready.Nicole J. | Overall Experience
You had the size storage I needed, on the day I needed it.❤️TAMI P. | Reservación
*woodrina r. | Overall Experience
Ronnie, Craig and DeShawn were all awesome the customer service was outstanding. I can from California to move my sister and it was all last minute. They were very understanding professional. Outstandjoycelyn m. | Overall Experience
I had some problems with my delivery. But everyone was professional and helped fix everything. I would definitely recommend this facility based on the people working there.Michael M. | Overall Experience
I had no issues with staff at this facility...overall experience with Uhaul & ubox was TERRIBLE!Derocha C. | Overall Experience
The rates were not competitive and there is no proration I moved out on the 12th and paid for the whole month.Greggory B. | Overall Experience
When it came down to paying my unit so it wasn’t sold at auction they let me down came in to pay but the couldn’t split the payment I went to get the payment in full cash when I got back they sold itChristine J. | Overall Experience
Everything was great!monique m. | Overall Experience
My only complaint would be that I thought they should allow access to interior storage units later than 7pm. Place was clean, staff was nice and facilities were secureSteven D. | Overall Experience
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