Comentarios de los clientes para U-Haul Moving & Storage of Naples

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Naples

Clasificación general:

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Jeff S.
Clasificación:

Fast service really not an option here . They will get to you when they do . The trucks were in good shape and we're actually there when they said they were.

Milan G.
Clasificación:

Customer service definitely!!!

Angie M.
Clasificación:

First pickup spot was on Collier Blvd in a run down gas station. The owner was rude and the truck was broke down. Had to call 1800 u haul to get new location to get truck. The corporate location was great very helpful. Would recommend them but not the place on Collier blvd

Lora C.
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El cliente no dejó un comentario.

SHANNON T.
Clasificación:

This was NOT my original drop off location. But once i got to this location after being sent away from my oeiginal drop off location - Timothy was very helpful My orginal DO was rude blunt and nkt very reassuring. I was a one way . I dont know the area very well yet... her lack of compassion / customer relatability was extremely subpar at best.

Viktoras M.
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El cliente no dejó un comentario.

Debra P.
Clasificación:

Easy pick up and knowledgeable employees

Michael R.
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El cliente no dejó un comentario.

Drusilla W.
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Great service and vehicle.

Neil Y.
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El cliente no dejó un comentario.

James F.
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El cliente no dejó un comentario.

Gary M.
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Doug is the WORST Customer Service you could possibly have. I got there first thing Sunday morning. I was first in line, told hime I was returning a vehicle. He told me to go Online to return it. I asked him if I could return it through him since I was standing in front of him... he said NO, if you don't want to return it online, I'll have to wait for additional help to start work. I waited 15 minutes while he puttered in the back of the store. He told me he couldn't accept my return because I had not parked the vehicle in the exact Return spot, although it was the same spot from which I picked it up. After I moved the vehicle, he told me it wasn't between the lines correctly. Finally, 45 minutes later, another worker arrived and checked me out. What should have taken 5 minutes actually took me 50 minutes to just return a vehicle. Doug was mean, derogative and very nasty.

Ronald K.
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El cliente no dejó un comentario.

Antonio B.
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El cliente no dejó un comentario.

BRIANNA P.
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El cliente no dejó un comentario.

William W.
Clasificación:

I had a very bad experience there in July of 2019 while picking up a moving trailer, from the girl in the office giving poor instructions to a very rude and confrontational man working on the lot. This time my experience was very much the opposite. Even though they were very busy, Luvan was extremely courteous and efficient. He's a good employee. Hang on to him.

Mark S.
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El cliente no dejó un comentario.

Eugene F.
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El cliente no dejó un comentario.

EUGENE F.
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El cliente no dejó un comentario.

David M.
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Picking up the truck took all of seven minutes. This includes registering as I had pre registered

Rafael R.
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El cliente no dejó un comentario.

Kent C.
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El cliente no dejó un comentario.

Earl M.
Clasificación:

We wanted to pick up the dolly near our home but was not told that we had to drive across town to pick it up. Then we were not allowed to drop it off where we wanted but had to drive another 20 miles farther. You need to make this clear at the time of placing the order.

Michael J.
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El cliente no dejó un comentario.

Becky M.
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I have used this location twice they are Hreat from beginning to end.

Columbus E.
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The customer service person that I talked to was very rude on the phone. Not a good customer service representative.

Sal L.
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The front desk girl was nice and the store looked nice. The man that got our truck was extremely rude and unfriendly. The truck was not clean, the windshield and truck were covered in bugs from the previous trip. We were forced to use this location even though we requested a different location that was closer for us and had the equipment we wanted. This location was so busy that the employees were frazzled and rude. Will not be quick to use usual again.

Robert G.
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The equipment was excellent and the workers at the site are excellent. Th one thing that would make it perfect is a place to Park your car when you have a same day rental.

martin S.
Clasificación:

Great , I will be back.

MICHAEL JOSEPH M.
Clasificación:

El cliente no dejó un comentario.

Eric M.
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The counter clerk, Rosemary Cosne,(spelling) was quite pleasant. Very talkative. However, when I told her that I was concerned about the trucks tires, she told me," There was nothing to worry about for all of the vehicles tires are inspected when they are returned.". I reluctantly left and carried on with my day. After loading up and driving down the road heading towards I 75, the right, rear, outer tire literally disintegrated. I decided to turn around and travel the five miles back to the U Haul shop where I originally picked up the truck. Upon arrival, I showed the tire in question to a U-Haul employee, Alvin Gato, who, like myself as well as my helper , pinched his fingers on the steel belted wires protruding from the inside of the tire as the three of us were examining the various bulges and extreme wear spots which clearly exposed the internal thread of the tire I tried to describe the situation to the current counter clerk, Joshua, however, He interrupted me and instructed me to wait in line where there were nine customers already waiting. While waiting, I contacted the reservation manager, Yaylee, who was extremely helpful in that she arranged for road side assistance to meet me at the U Haul station as well as relaying a message to Joshua to give me another truck even if it meant to postpone the next customer the next day. I received a text from Road side Assistance that the repair would take place in 90 minutes which equated to 7:00 pm. Joshua clearly expressed his disagreement about the decision to do so and reluctantly signed me up for the new truck even though the client for this new truck wouldn't even pick it up until the next day. The transferred to the other truck was completed after the shop had closed as the shop crew was closing all of the doors and still no Roadside Assistance. A half an hour into the return trip, I received a call from the Roadside Assistance mechanic stating that the address was a church and not the U-Haul shop for he was given the wrong address. I gave the mechanic the correct address and explained to him that the U Haul shop had already closed and bid him a good night. The following Monday I received a call from the U Haul shop manager/owner named Tim. After I explained everything that occurred, he rudely accused me of overloading a truck which has useful load of 12,000 lbs. with 250 plastic boards. I explained that it was 100 boards which weighed 70 a piece and that the tire was in disrepair to begin with. He still blamed me for an over load even after I sent him the damaging photos of the tire in question and refused me of a full refund after I told him of the fact that this avoidable event caused me to miss a day of work as well as placing my life in danger if the tire blew out at a speed of 70 mph on I 75. He also stated that I was already refunded $50 already and that I shouldn't complain even after I told him that the $50 was for full tank of fuel in the original truck which I didn't have a chance to use. Tim eventually refunded only $80 and told me that I should be happy that I got that after I requested a full refund. Yaylee told me that I had until the following Tuesday to return the truck, however, I returned it on Sunday for I had already missed a day of work due to this "circus event" and thought that perhaps it would assist in the process of a possible refund if I gave U Haul a chance to utilize the truck earlier than planned.The ineptitude, rudeness, and unprofessionalism truly had a negative impact on my day as well as the weekend, not to mention the impending danger that was avoided only due to the fact that the tire blew out while still driving at a low speed on the main road leading to the interstate.

Gina K.
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El cliente no dejó un comentario.

Mark H.
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El cliente no dejó un comentario.

Richard G.
Clasificación:

everything was fine

LOIS D.
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El cliente no dejó un comentario.

Thomas S.
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El cliente no dejó un comentario.

Gail R.
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The time it took to get this trailer was way too long we had a large ball so that was a problem. And we did not have something needed to hook up the lights. I think these things are common and Uhaul should have what is necessary at no additional charge for our use. Not enough help in the office and we had to wait too long in there also.

Maureen T.
Clasificación:

I left a rope, a screwdriver and locking vice grip in back and it was not there when I called.. I also left my bank card in the cab it to was gone.. Lost are the days where things and people are respected and items are turned into lost and found.

Richard P.
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Taken care of him or her like you do for me.

John L.
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El cliente no dejó un comentario.

John R.
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Everything was great . Thanks

heiko O.
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El cliente no dejó un comentario.

Robert C.
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Filthy van, not COVID compliant. Bad smell, we felt sick after using van. The entire location is disgusting. UHaul is not in compliance with COVID regulations. Clean up your vehicles and location. ASAP. Now

James K.
Clasificación:

Doug and Alvin are excellent, Paul, too. Everyone at Naples is most excellent.

Keith C.
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El cliente no dejó un comentario.

John K.
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El cliente no dejó un comentario.

George C.
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El cliente no dejó un comentario.

david S.
Clasificación:

nice people there

Christopher S.
Clasificación:

I was charged $10 dollars for the use of furniture pads. I did not use them and they remained in the bag that was provided by Uhaul. The bag has a piece of plastic that was unbroken making it easy to determine that I had not used the pads. Other than that. Everything was fine. Thanks

Jeff S.
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Truck ran great and was for the most part comfortable

JON C.
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El cliente no dejó un comentario.

laura L.
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El cliente no dejó un comentario.

Raymond L.
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El cliente no dejó un comentario.

Maureen J.
Clasificación:

Great experience. Highly recommended.

Janice T.
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El cliente no dejó un comentario.

JEFFREY C.
Clasificación:

El cliente no dejó un comentario.

Ryan A.
Clasificación:

Every time I rent from this location, it takes an extremely long time to wait in line to obtain my rental. They are always severely understaffed, so it took over 30 minutes to help the three people in front of me, all of which had gone through the online check in to speed the process up. There is not enough staff assisting outside either, as we had to stand and wait just for someone to notice us, who then just pointed us as a vehicle since they had not had time to bring it up yet, even though this was a full hour and 45 minutes after my the beginning of my reservation. They are conveniently located, but I will not be returning any longer.

WILLIAM S.
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El cliente no dejó un comentario.

Barbara S.
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El cliente no dejó un comentario.

George H. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

MARIE V.
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El cliente no dejó un comentario.

George H.
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El cliente no dejó un comentario.

Alvin C.
Clasificación:

Friendly people. Fast service.

Jeffery H.
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El cliente no dejó un comentario.

Clarence D.
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El cliente no dejó un comentario.

James P.
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Very nice and helpful, thank you!

john H.
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gents were very nice

Daniel K.
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They need more staff to reduce the wait time.

FREDERICK S.
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El cliente no dejó un comentario.

Bob S.
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had to have two tires replaced during trip, one within 50 miles, check tires closer on traires that are long distance

Howard G.
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El cliente no dejó un comentario.

asif S.
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El cliente no dejó un comentario.

Anthony V.
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El cliente no dejó un comentario.

Kevin M.
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Young man checking in equipment was friendly and personable, excellent job!

GREGORY R.
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El cliente no dejó un comentario.

JOHN M.
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El cliente no dejó un comentario.

Robert B.
Clasificación:

I was very disappointed how I was brushed off when I showed the visible issues of the truck.

Arthur R.
Clasificación:

155 dollars to rent this 10 ft uhaul for 2 hours and drive 39 miles. Ridiculous! Then come to find out that it has no loading ramp. then had to drive another 20 miles out of the way to return it. Because all the lots were full? Ill have to pay for those miles as well. What a rip off.

Stephen I.
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El cliente no dejó un comentario.

THOMAS H.
Clasificación:

This location was excellent and well run. I was told by my Cornelius location and national Uhaul center to go to the Merchantile Naples location for drop off my truck and trailer. That location was TERRIBLE, RUDE and unhelpful. The desk person was poorly trained, and disrespectful and refused to help. Phonecalls went unanswered multiple times. I had her call the franchisee who was equally rude and unhelpful. NEVER rent from the Merchantile location. Go to the East Tamiami location in Naples.

BRIAN Y.
Clasificación:

I stood inside the lobby waiting while the employee hung product on the shelf and ignored me instead of helping me. Apparently hanging up new wiring harnesses is more important than customers. However the young man who checked in my tow dolly was very nice and helpful

Bruce S.
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El cliente no dejó un comentario.

REYNIER M.
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El cliente no dejó un comentario.

Pattie O.
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El cliente no dejó un comentario.

Salvatore S.
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El cliente no dejó un comentario.

Martin H.
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El cliente no dejó un comentario.

Peter H.
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Crowded and understaffed. Had to wait almost 15 minutes just to get out of the parking lot.

Simon M.
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El cliente no dejó un comentario.

Tom B.
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El cliente no dejó un comentario.

Danielle R.
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the location and representatives were great. Your online rental program is terrible and should be taken down. It does not work!!! Too many things wrong with it to list.

steve G.
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El cliente no dejó un comentario.

Brian B.
Clasificación:

Used the online pick up... had to go inside to pick up keys. Was informed the woman working the desk was off the clock and not assisting customers. She left with customers in line. Had to wait for the poor guy that was cleaning the trucks to get my key. Truck roof leaked water all over my boxes that were on the top of my stacks. Not a good feature for cardboard boxes.

RAFAEL R.
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El cliente no dejó un comentario.

ann G.
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El cliente no dejó un comentario.

Pedro G.
Clasificación:

Perfec

Joel M.
Clasificación:

El cliente no dejó un comentario.

ROBERT W.
Clasificación:

I don't understand the checking in on line when you still have to wait 25 minutes in line, to have your credit card run. Why not have an express check in out in the yard. Verify who i am and get me out. Think about it. Bob

Dmitri L.
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El cliente no dejó un comentario.

Timothy A.
Clasificación:

Continue the great customer service. I've always used Uhaul and I haven't had a bad experience yet with using Uhaul Thank you guys so much.

Diana M.
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El cliente no dejó un comentario.

Mimose J.
Clasificación:

There are nothing be improve it is a great opportunity thanks a lot.

michael A. | First Impressions |
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El cliente no dejó un comentario.

Richard K. | First Impressions |
Clasificación:

Long lines , need more front desk personal

Dan H. | Overall Experience |
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El cliente no dejó un comentario.

Dan H. | First Impressions |
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The owner of the facility made our rental a pleasure.

MARK R. | Overall Experience |
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The woman inside was very nice and helpful. The man outside when we arrived Sunday 6/14 Before closing to drop off our car transport was just nasty and unhelpful. So unnecessary.

JUSTO R. | Online Move In |
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El cliente no dejó un comentario.

Elizabeth P. | First Impressions |
Clasificación:

I called ahead because we had a one way rental from Colorado and needed storage. I spoke with Doug and he said storage was available. Once we arrived I found that the storage wasn’t large enough (I wasn’t told which sizes were available) and had to get two units. Had I known this, I would have chose a different drop off. Fortunately Joshua was super helpful and made it less stressful and provided the best customer service. We had just driven 2,200 miles so I appreciated his helpfulness and kindness.

DAYNA W. | Overall Experience |
Clasificación:

Many times access to storage was blocked by U-Haul trucks with no place to park. Door to storage doesn’t stay open and therefore smushes as you walk through with items. Also, can’t open double door for oversized items. Concrete guards surrounding storage door entrance were very annoying and obtrusive. . Also, on many occasions, door to storage was locked and had to wait and find an unfriendly employee to open.

denise j. | Overall Experience |
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El cliente no dejó un comentario.

joe s. | First Impressions |
Clasificación:

> Training is desperately needed. What should take 5 minutes took nearly 18 minutes > an occasional smile would be welcomed The ONLY reason I would ever use this location again is if I have no other choice.

Michael M. | Overall Experience |
Clasificación:

Petty, lazy help.

Tuesday O. | Overall Experience |
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Cindy is the best Customer Service person I have encountered in a long time!!! Superior Service!!!

Patrick C. | Overall Experience |
Clasificación:

While the employees where friendly and knew there jobs. The facilities was very crowded, needs to be a larger area there is no room to make a u turn. The drop area and pick up area is a pain..

george m. | Overall Experience |
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Helpful and friendly service.

Pete D. | First Impressions |
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Great place and service..

Lisa B. | Overall Experience |
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Great experience!

Sheila F. | First Impressions |
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The employees were amazing with all of their help I received. They provided help with every question I had, and welcomed me to the area. Such friendly, kind staff.

BROCK W. | Overall Experience |
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I would recommend to a friend.

mario c. | First Impressions |
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The three workers I dealt with were very nasty. I was pretty shocked at their attitudes. The manager was great. The guy who I dealt with initially when returning was so rude and inappropriate. Bad

SHERRY T. | Overall Experience |
Clasificación:

Cindy and the staff provided excellent, helpful service during my move-out on 01-29-19.

Gordon M. | Overall Experience |
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The staff was very busy, and when I was next in line they apologized for the wait and treated me as the only customer on a very busy day. They were extremely knowledgeable, helpful and professional.

jeff w. | Reservation |
Clasificación:

Very good equipment and service in both locations.

pj h. | Reservation |
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Worst customer service experience! We were told that there is over 15,000 UHaul locations and they are one of the top 100 busiest! Is that an excuse for not caring about your customers?!

John H. | Overall Experience |
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Poor coordination within the facility. Poor planning. Unreachable managers for customer problems. Very disappointed

Joseph M. | Overall Experience |
Clasificación:

Thank you

DICK S. | Overall Experience |
Clasificación:

Staff super helpful and pleasant both when moving in and when moving out. Upon moving out, even while in the middle of repainting parking spaces moved their trucks so we could get closer to our unit,

Shirley C. | Overall Experience |
Clasificación:

Friendly, helpful staff.

Cathryn S. | Overall Experience |
Clasificación:

Mixed response to this place. Love the keycard. Facility is old, but clean. Physical space in parking lot minimal. Sometimes the wait in the office for service is too long!!! Good for short-term.

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