Comentarios de los clientes para U-Haul Moving & Storage of Naples

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Naples

Clasificación general:

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John G.
Clasificación:

Have drop off lane properly marked.

Karen B.
Clasificación:

El cliente no dejó un comentario.

NADER A.
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El cliente no dejó un comentario.

TERESA H.
Clasificación:

El cliente no dejó un comentario.

HENRY F.
Clasificación:

El cliente no dejó un comentario.

ARLIS T.
Clasificación:

El cliente no dejó un comentario.

Connor M.
Clasificación:

Friendly and knowledgeable staff

Kjari B.
Clasificación:

I was helped by a very rude man named Douglas with a bad attitude who didn't hook up the trailer properly. As a result the trailer became unattached from the hitch as I exited the lot. The safety chains were the only thing holding the trailer which started to sway the trailer and then slammed into the rear of my 2019 Tahoe. I called them and they came out to the street and hooked it back up and sent me on my way!! I'm over 60 and female. I fount myself at the side of 95 with no lights on the trailer and a tight time line to travel 900 miles north. I told this to the owner who checked the plug and gave me another one when I returned the trailer. Great!! My hellish trip was over by then. No discount. No apologies. Nothing. Not very nice. I'll NEVER go there again and I will tell everyone my story!!

KELLY G.
Clasificación:

This was not the original destination for my drop-off. It was supposed to be dropped off at the Davis Road Shell station. The woman there was not polite and told me that I could not drop off the truck at that location (even though that was what my paperwork said). She said that it would need to be dropped off at the main Uhaul location on Tamiami Trail. She would not provide any information regarding that location and said that 'Uhaul does what it wants without regard to her'. I then had to drive to the other location after googling the address. The change of location was an inconvenience that I really didn't need at that point.

ROBERTN JR M.
Clasificación:

El cliente no dejó un comentario.

Barry A.
Clasificación:

El cliente no dejó un comentario.

Jeff L.
Clasificación:

This is how it should be! Easy, convenient and a trained staff!!! Wasted a FULL DAY and was sent to 4 locations to pick 1 up trailer after reservation being made 6 weeks prior!!! Took 10 mins to drop it off! Uhaul needs competition! Maybe then they'd be a great company.

John B.
Clasificación:

They had a back up of truck being returned and I ended up stuck on East Tamiami Trl where there is a lot of traffic that had to keep going around me. Not a safe situation.

Stephen T. | First Impressions |
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El cliente no dejó un comentario.

Ceren A.
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Young lady who assisted me in my rental was amazing and took her time explaining everything. Definition of great customer service and the return was just as easy!

Fenel O.
Clasificación:

The service like me

Brett M.
Clasificación:

El cliente no dejó un comentario.

Richard P.
Clasificación:

The online rental experience went surprisingly well. It was an elaborate app. There was a failure when the "alternate contact" person I designated didn't answer the phone to confirm. Beware of this. He didn't answer because he didn't know it was them calling or that they were going to call.

Arthur T.
Clasificación:

Turn in of the trailer was efficient. Able to be completed without getting out of the vehicle. Facility was very crowded with very little room to maneuver. No one wearing COVID protection masks.

Steve S.
Clasificación:

El cliente no dejó un comentario.

Peter R.
Clasificación:

Easiest u-haul drop off I have used. Courteous and professional

Heath M.
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The staff in the morning were AMAZING!!!! Super friendly and helpful!!!!! Job well done!!!

JULIOD R.
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El cliente no dejó un comentario.

James H.
Clasificación:

Everything went smooth

PATRICIA O.
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El cliente no dejó un comentario.

Charles V.
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El cliente no dejó un comentario.

Richard C.
Clasificación:

El cliente no dejó un comentario.

Grafton G.
Clasificación:

We spend thousands of dollars a year with your company and especially this location. We have to wait in line way too long - always short staffed. When online or phone call reservations, there are SEVERAL times we do not have a vehicle upon pick up! this is NOT ACCEPTABLE! this is forcing us to look for another truck rental company. It seems like you do not value our business or us as a customer. I would expect a call back to discuss. Tom Trovato Event Floral & Design LLC - 239-384-4985 thank you

Alan B.
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Rate issue.

Svein A.
Clasificación:

The agent was very helpful and friendly.

Luke S.
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El cliente no dejó un comentario.

Brenda C.
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Tim who was there signing me up was very kind,sweet, thoughtful and calm. He had atleast 6 people in line and was extremely professional.

Patrick W.
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El cliente no dejó un comentario.

JOSE O.
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El cliente no dejó un comentario.

Joseph T.
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Easy pick up and drop off

Eric B.
Clasificación:

El cliente no dejó un comentario.

Mark B.
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El cliente no dejó un comentario.

James G.
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The drop off was without any problem

Holly C.
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El cliente no dejó un comentario.

Douglas B.
Clasificación:

Excellent customer service and very efficient drop off!

Mike M.
Clasificación:

The first location I had a reservation at, SureStorage, did not have my vehicle, no one was working when I went to pick it up and when I tried to do a mobile check in, I got a reply that there had been no equipment assigned to my rental. They are terrible and I will not use them again.

Luis P.
Clasificación:

El cliente no dejó un comentario.

PAUL R.
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El cliente no dejó un comentario.

William G.
Clasificación:

A bit of a wait to get checked in.

Dawn F.
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El cliente no dejó un comentario.

Kerry M.
Clasificación:

Better system for small parking area.

John B. | Overall Experience |
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Competition much less expensive and new. You would be my second choice.

John P.
Clasificación:

Very courteous and professional.

Michael S.
Clasificación:

Trip from Naples, FL to Cleveland, OH. As I arrived in Cleveland the weather was awful. Windshield Washer Fluid was frozen and did not work. Over the next 4 days i had ti stop repeatedly to manually clean the windshield. The Fluid finally thawed out when in got into Tenn. on the way back. What compensation are you going to offer me. your local and regional office was aware of where i was traveling, why would they not fill it with fluid that would not freeze? On returning the truck your employee did give a very un sincere sorry. Michael Sopko 239-351-0039

Jeff F.
Clasificación:

El cliente no dejó un comentario.

Sharda W.
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El cliente no dejó un comentario.

milos C.
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Timothy is so patient and helpful even when they are really busy.

Edward H.
Clasificación:

The staff are very helpful & courteous

Maila L.
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El cliente no dejó un comentario.

Michael M.
Clasificación:

Verbal communication training would do your staff some good at the drop off zone. Simply staring at customers who attempt to follow the directions on the signs about drop off to the point you think okay! Perhaps I should go inside to see about the drop off only to be greeted by the apathetic statement of I don't do drop offs the guys outside handle that.

Teresa M.
Clasificación:

Pickup was great.

James D.
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El cliente no dejó un comentario.

Ed P.
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El cliente no dejó un comentario.

Tracey F.
Clasificación:

I have had to extend the truck on the past 2 occasions I rented. They were so helpful and flexible to make it work!

MICHAEL C.
Clasificación:

I paid for 24hrs and they told me I could only have it for 6hrs. I just wasted my money.

Chad P.
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El cliente no dejó un comentario.

Ralph O.
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El cliente no dejó un comentario.

LORIE C.
Clasificación:

El cliente no dejó un comentario.

Frank B.
Clasificación:

Not a thing

Dean P.
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Trucks are dirty. Dirty windows and dirty cargo areas

robert K.
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The staff was overwhelmed on a Saturday morning, there was a line out the door. However Douglas and his team kept their cool and handled everyone very professionally. Well done guys! See you next time.

JOHN D.
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I had to wait several minutes before being attended to while the check in person was looking at his phone.

Mark A.
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El cliente no dejó un comentario.

Arthur H.
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El cliente no dejó un comentario.

Michael K.
Clasificación:

Truck smelled like weed

Melissa F.
Clasificación:

Callie Thompson provided excellent customer service!

Francisco G.
Clasificación:

El cliente no dejó un comentario.

JUAN M.
Clasificación:

15600 old 41 n naples,fl 34110 was my first drop of point and the ladie there was very rude and not helpful and she didn't want to take my trailer, and she make me take my trailer to another place 30 minutes away and I don't think I should be dilivering your units at a different place if I was already giving a direction to drop it at it.

Bob M.
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El cliente no dejó un comentario.

ROBERT V.
Clasificación:

El cliente no dejó un comentario.

Robert L.
Clasificación:

Nothing, it was all good

BRUCE LEONARD H.
Clasificación:

Will NOT USE UHAUL AGAIN! Upon arrival at my destination in Bonita Springs, FL, I called the phone number on the contract to learn the location to drop off my trailer. I was on hold for almost 20 minutes and was finally told to drop it off at -15600 Old 41 Rd, Bonita Springs. I drove it to that location a Tuesday in the early afternoon. The woman in charge told me I could not leave there. She told me to take it to a different location South of Naples. Heavy traffic made this an especially nerve racking trip and put me way behind a very busy day. Very inconvenient and lots of worry and rescheduling. UHAUL use to be a well managed company, but not any more.

Mark G.
Clasificación:

El cliente no dejó un comentario.

RAYNOLD P.
Clasificación:

El cliente no dejó un comentario.

Susanne K.
Clasificación:

Check in in the morning was slow. Will do online check in next time. Very good selection of vehicles though.

Jairo C.
Clasificación:

The person that was working at that moment was very rude and had an attitude. Starting with telling us that we wasted our time doing the online checking. She asked for the name on the reservation which it was mine. She said they didn't have anything available, I told her that I made the reservation the night before and I changed the location in the morning. She said there is nothing I can do and handed me a piece of paper with a 1800 # to call because it has nothing to do with her. I told her that I recieved a text message with the confirmation, meanwhile, I was calling the #. she told me that Uhaul had send me plenny of text message canceling my reservation. At that moment I showed her my phone with the messages and I asked her if she could check with the resevation #, she gave me an attitude and told me to be quite. The 1800# put me on hold, and I keep saying that makes no sense what was going on, my stepdad asked if we could rent a truck that it was on the parking lot and she answered him NO, don't you see it's broken! very unprofessional! She finally took our reservarion # after waiting for 10 minutes and she found it and of course she made a smart remark by saying that we didn't guve her the right information. (I made the reservation, but when we did the online check in they asked us for the driver info, which it was my stepdad) I tried to explain that, but she refused to listen to us, she kept arguing. she asked us for the payment and I asked her if she could use the one on the systen since the lady that took my reservation on the phone the night before told me Uhaul will use that card. The elder said the card was declined so I provided the same card I gave on the phone and once again she got upset. She didn' explain anything. She just gave us the papers and told us to go outside. I'm very disappointed with the service it was provided at this location. I had move before and use Uhaul and I had no complaints so ever. The people that helped on the phone were very helpful but I this person at this location has no customer sevice experience. I worked in customer service for 16 years and I learned that you never take anything personal, you leave your problems on a side, and you help your customers as much as you can to provide an excellent service especially when you are in the process of moving. I hope you do soemthing about it. Thank you!

Robert C.
Clasificación:

El cliente no dejó un comentario.

Oskari K.
Clasificación:

I used the app since I wanted to have very limited interaction with people since of covid. I waited 45 min to be served. Representative was very rude when I showed him confirmation code just to get keys. When I returned and I was using app I was been yelled since I parked truck per instruction I was given by the app. They said at branch that I should use the app only if I return the truck after hours. I will never visit this locations in my life

Randy D.
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El cliente no dejó un comentario.

Ira S.
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El cliente no dejó un comentario.

Brandon W.
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El cliente no dejó un comentario.

Karl R.
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El cliente no dejó un comentario.

JON EDWARD T.
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El cliente no dejó un comentario.

Joseph F.
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El cliente no dejó un comentario.

Andrew K.
Clasificación:

It look 45 minutes to pick up rental, due to several locations being overbooked and many customers all being relocated to this location. Uhaul employee was arguing and berating several of the customers in front of me. Bald Eagle Towing said truck needs a new battery. I wish the equipment would have been in working order. This caused a 2 hr delay in unloading.

Rodolfo M.
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El cliente no dejó un comentario.

Yuniesky O.
Clasificación:

El cliente no dejó un comentario.

Andrea P.
Clasificación:

El cliente no dejó un comentario.

Anthony B.
Clasificación:

I ordered a 9 foot van from the online app when I got to the store the only thing available was a 15 foot truck. it wound up costing over 70 dollars to drive 50 miles in three hours seems pretty pricy for what is advertised as a 19.99 deal

Dinah F.
Clasificación:

Truck was not in the best condition and drivers side bumper was shaking as was the truck hard to handle. Truck had some damage at time it was picked up and would be good for short distance but needed maintenance for long distance. Personnel were helpful and friendly

Stephen C.
Clasificación:

Your people were overwhelmed with the activity at this location the day I was there. The site is very poor. Massive activity with 1 very small entrance / exit.

Alexandru C.
Clasificación:

El cliente no dejó un comentario.

allison L.
Clasificación:

El cliente no dejó un comentario.

Frank C A.
Clasificación:

We had confirmed reservations to pick up a truck at 11222 E Tamiami Trail in Naples and that facility was closed! In desperation we headed to. 2001 Tamiami where we were helped although their first reaction was “sorry we have no trucks”. I think our confirmation number and a call by this office to customer service were important

JOHNNY M.
Clasificación:

El cliente no dejó un comentario.

Kyle C.
Clasificación:

El cliente no dejó un comentario.

Deborah M.
Clasificación:

El cliente no dejó un comentario.

George H. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

michael A. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Richard K. | First Impressions |
Clasificación:

Long lines , need more front desk personal

Dan H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Dan H. | First Impressions |
Clasificación:

The owner of the facility made our rental a pleasure.

MARK R. | Overall Experience |
Clasificación:

The woman inside was very nice and helpful. The man outside when we arrived Sunday 6/14 Before closing to drop off our car transport was just nasty and unhelpful. So unnecessary.

JUSTO R. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

Elizabeth P. | First Impressions |
Clasificación:

I called ahead because we had a one way rental from Colorado and needed storage. I spoke with Doug and he said storage was available. Once we arrived I found that the storage wasn’t large enough (I wasn’t told which sizes were available) and had to get two units. Had I known this, I would have chose a different drop off. Fortunately Joshua was super helpful and made it less stressful and provided the best customer service. We had just driven 2,200 miles so I appreciated his helpfulness and kindness.

DAYNA W. | Overall Experience |
Clasificación:

Many times access to storage was blocked by U-Haul trucks with no place to park. Door to storage doesn’t stay open and therefore smushes as you walk through with items. Also, can’t open double door for oversized items. Concrete guards surrounding storage door entrance were very annoying and obtrusive. . Also, on many occasions, door to storage was locked and had to wait and find an unfriendly employee to open.

denise j. | Overall Experience |
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El cliente no dejó un comentario.

joe s. | First Impressions |
Clasificación:

> Training is desperately needed. What should take 5 minutes took nearly 18 minutes > an occasional smile would be welcomed The ONLY reason I would ever use this location again is if I have no other choice.

Michael M. | Overall Experience |
Clasificación:

Petty, lazy help.

Tuesday O. | Overall Experience |
Clasificación:

Cindy is the best Customer Service person I have encountered in a long time!!! Superior Service!!!

Patrick C. | Overall Experience |
Clasificación:

While the employees where friendly and knew there jobs. The facilities was very crowded, needs to be a larger area there is no room to make a u turn. The drop area and pick up area is a pain..

george m. | Overall Experience |
Clasificación:

Helpful and friendly service.

Pete D. | First Impressions |
Clasificación:

Great place and service..

Lisa B. | Overall Experience |
Clasificación:

Great experience!

Sheila F. | First Impressions |
Clasificación:

The employees were amazing with all of their help I received. They provided help with every question I had, and welcomed me to the area. Such friendly, kind staff.

BROCK W. | Overall Experience |
Clasificación:

I would recommend to a friend.

mario c. | First Impressions |
Clasificación:

The three workers I dealt with were very nasty. I was pretty shocked at their attitudes. The manager was great. The guy who I dealt with initially when returning was so rude and inappropriate. Bad

SHERRY T. | Overall Experience |
Clasificación:

Cindy and the staff provided excellent, helpful service during my move-out on 01-29-19.

Gordon M. | Overall Experience |
Clasificación:

The staff was very busy, and when I was next in line they apologized for the wait and treated me as the only customer on a very busy day. They were extremely knowledgeable, helpful and professional.

jeff w. | Reservation |
Clasificación:

Very good equipment and service in both locations.

pj h. | Reservation |
Clasificación:

Worst customer service experience! We were told that there is over 15,000 UHaul locations and they are one of the top 100 busiest! Is that an excuse for not caring about your customers?!

John H. | Overall Experience |
Clasificación:

Poor coordination within the facility. Poor planning. Unreachable managers for customer problems. Very disappointed

Joseph M. | Overall Experience |
Clasificación:

Thank you

DICK S. | Overall Experience |
Clasificación:

Staff super helpful and pleasant both when moving in and when moving out. Upon moving out, even while in the middle of repainting parking spaces moved their trucks so we could get closer to our unit,

Shirley C. | Overall Experience |
Clasificación:

Friendly, helpful staff.

Cathryn S. | Overall Experience |
Clasificación:

Mixed response to this place. Love the keycard. Facility is old, but clean. Physical space in parking lot minimal. Sometimes the wait in the office for service is too long!!! Good for short-term.

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