Customer Reviews for U-Haul Moving & Storage of Naples

Rating:

4.0

Customer service was great - the vehicle was needed servicing badly, it was almost unsafe.

Rating:

5.0

Thank you

Rating:

4.0

The woman at the front desk was exceptional knowledgeable, the men in the back were Quick n efficient

Rating:

5.0

Tie downs inside the trailer were broken in some spots. Older trailer but towed well

Rating:

5.0

very efficent

Rating:

5.0

Very simple

Rating:

5.0

Good service

Rating:

5.0

Dealing with Danny and Tim is a great experience. The entire staff are excellent. Cindy always goes out of her way to help, and make the experience a much less stressful time, she always makes sure to make you feel important . They are there to help and support. I would not rent anywhere else if possible!

Rating:

5.0

It was a great experience start to finish

Rating:

5.0

Check in and return quick and easy and they even had the dozen shipping blankets I had reserved

Rating:

5.0

Hassel free rental. Great service!

Rating:

5.0

Great service

Rating:

5.0

David was very helpful, friendly and helpful, that car trailer was very clean and in good condition, worked very well. I strongly recommend U-Haul. Keep up the good work.

Rating:

5.0

Very fast drop-off process with friendly staff.

Rating:

5.0

Very helpful and accommodating staff

Rating:

5.0

Louis, Daniel, and the young lady in the office expedited my rental professionally and quickly. I was quite pleased with the promptness of the experience.

Rating:

5.0

Continue the excellent performance

Rating:

3.0

Midgard2 at 15600 Old 42 Naples owes me about $45 I returned 6 large boxes and one small wardrobe box told me they can't give refund that they have tj send email to U-Haul head office and U-Haul will credit my card. Well it's a week and half and crickets NO REFUND

Rating:

5.0

The door would not lock with the key fob; they would unlock.

Rating:

5.0

Very friendly

Rating:

3.0

The truck was not where I had requested to pick it up or drop it off. I was forced to pick up and drop off several miles away, and I was responsible for the extra mileage costs, which she seemed unreasonable to me, considering it was not where I had requested the pick up and drop off.

Rating:

5.0

A great location that quickly processed my rental

Rating:

4.0

The staff was hard-working, patient, and attentive. However, the equipment was less than acceptable.

Rating:

4.0

The truck I rented was licking and that day was the worst rainstorm ever, most of my stuff got wet. I had to used the blanket from the truck to try and cover them. But besides that the truck was pretty clean.

Rating:

5.0

Need more counter help at the Naples location. Long line wait time.

Rating:

5.0

Super easy and quick drop off!

Rating:

5.0

Staff was very helpful and well organized. There were quite a few rentals being returned at the same time and they were hustling to get everyone checked in and on their way. I would use this location again as it was a great experience.

Rating:

5.0

Very efficient at check-in and in the yard picking up and dropping off the equipment. Good operating hours too!

Rating:

5.0

The employees are always accommodating and very polite. Easy-breezy!!! Thank you uhaul!!👍🏼😎

Rating:

4.0

Fix the truck

Rating:

5.0

Great experience, would repeat

Rating:

5.0

Very helpful and efficient with the pick up and the drop off. Great team. Thanks.

Rating:

5.0

The straps on the trailer need to be longer.thanks

Rating:

4.0

It was a little tightly cramped for space when I returned the trailer, but everyone was helpful and I got in and out quickly. Great job by all.

Rating:

3.0

Change your quality control to assure that rental agreements are accurate. I was stuck with donating 5-6 gallons of gas because U-Haul did not give me a full tank to start with. Read my notes on pickup location.

Rating:

4.0

Worst customer service

Rating:

3.0

I reserved a truck, I was going to drive about 300 miles, so when I got the truck it needed gas, I went to the gas station and put in $79.00 worth of gas, the first road I got on that I could go over 40 mph the truck was all over the road, the steering was so looose in the steering wheel. I turned around and brought the truck back. I said I needed a different truck. They gave me a different truck. I asked what about the $ 79.00 of gas I put in the first truck. They said it was my fault and they wouldn't do anything about it. So I went to the gas station and put $75.00 in gas into the second truck. It was not my fault that they gave me a truck that was not fit to be on the road. I am very upset.

Rating:

3.0

Very small and in a very congested area. Difficult to get in and out of this location.

Rating:

2.0

Truck had trash in ir, waiting in line for 30 minutes to get the truck then another ten outside to get it from a worker, this all after my truck reservation wasn't there at another location and this is all I had, overall terrible experience, have used uhaul so many times over my lifetime but will probably never use again after all this

Rating:

3.0

Nothing it was fine

Rating:

5.0

person received the truck was very friendly

Rating:

1.0

At the Naples location, The outside man responsible for handing return of the vehicle was an absolute Jerk. He was rude and impolite, just wanted to charge me for anything he could find reason for. and ignored me when I tried explained to him some of the items I had requested were not available when I had first picked up the vehicle and he ignored me as well and tried to charge me anyways. I had to bypass this person go the other gentlemen in the office to get it straightened out. The guy in the office listed and he gladly helped get the issue straightened out. You're outside employee needs a lesson in people skills and needs to change his bad attitude. I won't be going back to rent from Uhaul again if I have to deal with poor customer service like that again!

Rating:

4.0

Better organize the parking lot, difficult to maneuver and find a good place to park.

Rating:

5.0

The exterior of the truck was dirty and needed a wash. Also, the tire pressure indicator was not functioning properly and the employee stated that they didn't have the ability to properly address the issue. However, the reservation process along with the pick up and drop went smoothly. The staff and facilities were excellent!

Rating:

5.0

Very friendly staff. The equipment was ready on time and pick up was hassle free.

Rating:

5.0

Alex and Daniel are professional and courteous. Alex was super helpful, thank you Tim also. Everyone was great!

Rating:

4.0

Everything was just great - staff are very friendly and helpful. Although not the fault of the facility, but the truck I was assigned was horribly, grossly and nauseatingly marijuana stench infused from the previous renter. That should’ve been addressed before I was assigned the vehicle during post-previous renter inspection. The staff did take immediate action upon my complaint and rectified the issue…so for that I am thankful!

Rating:

2.0

When I got to the front desk, the person couldn't find out my reservation. When she tried to make another reservation didn't have available the storage with the measurements I needed (10×10) However, I agreed to have the storage unit they offered me instead (8x8) But they gave me a unit that was already occupied. So, they have no control over the availability of units

Rating:

5.0

Dan or Danny really deserves a raise in pay.. Very costumer friendly, He really made our UHAUL EXPERIENCE A GOOD ONE !! Again the supervisor should realize, a gentleman like Daniel is one of a kind !!! UHAUL AGAIN, Give him more money . I sold my business in Cleveland and bought a house in Crown Point , 44132 .. I probably wouldn’t ever had sold it but to find 42 employees like Dan , UHAUL , good luck, and you know …. ITS ALL ABOUT ; cleanliness , organizing , and never loose a guy like him !!!!

Rating:

2.0

The storage unit was fine. The flood from Hurricane Ian was not your fault but how I was treated afterwards was not cool. I had to go down and go through my stuff no dry way to repair (not your fault) was told I could leave my key and I would be contacted when the drywall was replaced in my storage until. 3 months later not contacted and needed stuff out of the unit went and got my key and the dry wall was never replaced. They did cut a hole in the dry wall as I had to clean up the mess when I moved out. That was another thing if you went in and did work on dry wall you should clean it up not me.

Rating:

5.0

El personal es excelente y muy profesional con muy alto dominio de su contenido de trabajo y las instalaciones de storage están excelentes muy buena limpieza y organización muy buena seguridad y protección, en conjunto personal e instalación son excelentes

Rating:

4.0

We had multiple difficulties with getting a rental and storing our stuff in that facility.

Rating:

5.0

Lovely staff and great experience services . Love you guys 🥰

Rating:

4.0

Overall I was very pleased with the facility. The one issue after storm Ian damage was the increase in cost without any communication. I have disputed this change but without any response from UHaul Naples location or head office, after multiple calls to try to resolve. Regrettably this latter experience negated all of the great work done after Hurricane Ian. Thank you

Rating:

4.0

Please provide door stoppers for the entrance doors to prop open when moving in or move out of storage units.

Rating:

1.0

People in the office are very rude, had to wait in line to get access to our unit as they kept door locked, spent an hour waiting for them to unlock a door to allow access, they were very rude to people waiting we had a code to get in but the system was down so they made everyone wait in line to get them to open the door very inconvenient for people storing tools and work tools in a storage unit, I’ve used uhaul all across the country by far the worst uhaul ever

Rating:

5.0

Great customer service with a Clean and bright atmosphere.

Rating:

1.0

I took this storage and I asked for insurance, then hurricane hit I lost everything and was informed I had no insurance

Rating:

5.0

The lady that check me in was very patient with me, she gave me all the options and was very personable with me. She’s an outstanding employee.

Rating:

5.0

Everything was as needed and as expected. RoseMary, the agent at the warehouse was extremely welcomed.

Rating:

5.0

We had our storage unit about 10 months during our home remodel. We were in and out of our unit many times during that period. We also rented 2 trailers to haul to and from Illinois. All first class facilities, trailers and service.

Rating:

5.0

Rosemary very courteous and pleasant.Tom very helpful with showing me the unit and explaining the entrance and exit procedures.

Rating:

5.0

They went above and beyond to help me. When I lost the keys to a lock, they saved me a locksmith visit. They are awesome!

Rating:

4.0

Good location,very nice people.

Rating:

5.0

The people who work here are awesome 😎

Rating:

3.0

The staff at this location are all friendly and very helpful. The biggest detractor from this site is that it is extremely difficult to bring anything in a truck or trailer as the entirety of the two months I used this storage I was barely able to park anywhere near the only doors into the building despite having three sets of doors that were always locked effectively doubling the time it took to load and unload storag items. Also it should be noted that the font parking of the storage is so packed with uhaul trucks that my family and I had to park halfway onto a busy road while unloading and this is incredibly unsafe as I saw ample storage space for the fleet trucks in the back.

Rating:

5.0

The BEST Uhual location I've used yet!!!! So grateful to them! Returned the truck trouble free and got a storage unit too. Staff was fantastic!!! Can't brag on them enough

Rating:

5.0

Great service great people

Rating:

3.0

Found the unit I moved into missing a light bulb, so no light. Saw a large rodent trap in far corner of unit and a few dead insects in the hallway outside the unit. Definitely different from the unit I moved from in Maryland.

Rating:

1.0

I reserved two conditioned spaces and they had neither when I got there. Very unprofessional and the lady at the counter should have been fired for her inability to understand and take control of a situation where a customer comes in with a reservation and is upset about not having a place to unload the truck. She was indignant when I asked what was the point of making a reservation if they don’t reserve the units. This was not a good experience and I will never recommend nor use Uhaul again!!!

Rating:

1.0

They block the entrance with moving vans. So you have to reverse in off the highway. So instead of an in and out it’s just like a space. This was so annoying. .

Rating:

5.0

Place is clean and the staff are happy and friendly. I have nothing to complain about.

Rating:

3.0

Competition much less expensive and new. You would be my second choice.

Rating:

3.0

Long lines , need more front desk personal

Rating:

5.0

The owner of the facility made our rental a pleasure.

Rating:

3.0

The woman inside was very nice and helpful. The man outside when we arrived Sunday 6/14 Before closing to drop off our car transport was just nasty and unhelpful. So unnecessary.

Rating:

5.0

I called ahead because we had a one way rental from Colorado and needed storage. I spoke with Doug and he said storage was available. Once we arrived I found that the storage wasn’t large enough (I wasn’t told which sizes were available) and had to get two units. Had I known this, I would have chose a different drop off. Fortunately Joshua was super helpful and made it less stressful and provided the best customer service. We had just driven 2,200 miles so I appreciated his helpfulness and kindness.

Rating:

2.0

Many times access to storage was blocked by U-Haul trucks with no place to park. Door to storage doesn’t stay open and therefore smushes as you walk through with items. Also, can’t open double door for oversized items. Concrete guards surrounding storage door entrance were very annoying and obtrusive. . Also, on many occasions, door to storage was locked and had to wait and find an unfriendly employee to open.

Rating:

2.0

> Training is desperately needed. What should take 5 minutes took nearly 18 minutes > an occasional smile would be welcomed The ONLY reason I would ever use this location again is if I have no other choice.

Rating:

2.0

Petty, lazy help.

Rating:

5.0

Cindy is the best Customer Service person I have encountered in a long time!!! Superior Service!!!

Rating:

2.0

While the employees where friendly and knew there jobs. The facilities was very crowded, needs to be a larger area there is no room to make a u turn. The drop area and pick up area is a pain..

Rating:

4.0

Helpful and friendly service.

Rating:

5.0

Great place and service..

Rating:

5.0

Great experience!

Rating:

5.0

The employees were amazing with all of their help I received. They provided help with every question I had, and welcomed me to the area. Such friendly, kind staff.

Rating:

5.0

I would recommend to a friend.

Rating:

2.0

The three workers I dealt with were very nasty. I was pretty shocked at their attitudes. The manager was great. The guy who I dealt with initially when returning was so rude and inappropriate. Bad

Rating:

4.0

Cindy and the staff provided excellent, helpful service during my move-out on 01-29-19.

Rating:

5.0

The staff was very busy, and when I was next in line they apologized for the wait and treated me as the only customer on a very busy day. They were extremely knowledgeable, helpful and professional.

Rating:

5.0

Very good equipment and service in both locations.

Rating:

1.0

Worst customer service experience! We were told that there is over 15,000 UHaul locations and they are one of the top 100 busiest! Is that an excuse for not caring about your customers?!

Rating:

1.0

Poor coordination within the facility. Poor planning. Unreachable managers for customer problems. Very disappointed

Rating:

5.0

Thank you

Rating:

5.0

Staff super helpful and pleasant both when moving in and when moving out. Upon moving out, even while in the middle of repainting parking spaces moved their trucks so we could get closer to our unit,

Rating:

5.0

Friendly, helpful staff.