El cliente no dejó un comentario.Magda P.
Customer Reviews for U-Haul Moving & Storage of Naples
Naples, FL 34112
(Btwn Davis & Airport Pulling)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Excellent service! Friendly people. Everything was so easy! Thanks!!!bo H.
El cliente no dejó un comentario.Gabriel V.
I was given a vehicle with noticeably less gas than the contract, I called as I pulled out of the parking lot to report it. Not even 1/4 mile away. I was told by the employee that because I didn't do my fuel verification that I might be held liable anyways and the GM would have to do an investigation. I literally had pulled out less than 30 seconds ago as I was being told I'm probably going to get charged for the gas anyways. I returned the truck with more gas than even required and I guarantee I won't even get refunded for that. They need to train whoever answers the phone, horrible customer service.Luis I.
El cliente no dejó un comentario.Mary A.
Couldn't get the dome light to work.Francis G.
El cliente no dejó un comentario.Yoansi G.
El cliente no dejó un comentario.Harold S.
The checkout location was excellent the guy that helped me was super helpful and polite . I will say the original location I went to on the corner of collier blvd and tamiami Hwy would not accept the return . I told the people in Jericho my where I intended to return the unit and wish they would have told me that was not the location to return the trailer to .Thomas W.
Great serviceJesus V.
El cliente no dejó un comentario.Howard L.
Pickup I rented had dozens of dents marked with x's. Driver's side mirror was broken and held on by electrical tape, could not use it unless I ducked my head. No adjustment possible. At the least, fix the mirror, safety issue. Otherwise, truck did what I needed it to.Mark W.
Clean windshield, had to ask three times for attendant to mark existing truck body damageEdward W.
El cliente no dejó un comentario.Massimo F.
El cliente no dejó un comentario.NICOLE H.
THE VAN I RENTED WAS CLEAN. BUT THE CHECK TIRE LIGHT WAS ON THE WOLE TIME I DROVE IT AS WELL AS CHANGE THE ENGINE OIL LIGHT. IT NEEDS ALIGNMENT AS IT PULLED EXTREME RIGHT THE ENTIRE DAY.LAVERNE G.
El cliente no dejó un comentario.Jeffery F.
Doug is extremely rude and unprofessional Embarrassed me when I had a question and made a condescending comment out loud in front of everyone consisting of how I was "taking him away from a paying customer by asking about free boxes" while he stood behind the lady at the desk who was the only one working her butt off to help paying customers. He even went out of his way to continue avoiding eye contact with me when I was trying to get his attention Doug needs to find another job where bullying a woman and his narcissistic manner would be more suitable. Wait- that would be NOWHERE! You would be better off with out him and I have chosen not to use this locay again due to his unprofessionalism and repulsive attitude There are entry of other people who could do his " job" which frankly was NOTHINGSusan B.
El cliente no dejó un comentario.ANN H.
Drop off went well - Still NOT Happy with the pick up experience - Also the cost for this 1 way rental was way to expensiveBenjamin D.
El cliente no dejó un comentario.GERARD T.
El cliente no dejó un comentario.Paul H.
El cliente no dejó un comentario.FRANK G.
There was a long line to check in. From the time we entered the store until we got our truck was 45 minutes. We registered in line but they asked many of the same questions. Everyone in line was commenting they would go to a different location next time. Service staff very nice but only one person on desk for most of the time.Dianne R.
El cliente no dejó un comentario.Laura M.
El cliente no dejó un comentario.DANIEL O.
El cliente no dejó un comentario.Joshua N.
El cliente no dejó un comentario.Ed N.
Drove in they checked out the rental. Took all of 5 minutes.RICHARD S.
El cliente no dejó un comentario.EDWARD FRANCIS C.
I was very pleased with my experience. The truck was comfortable and easier to drive than I expected it would be.CHARLES H.
Staff was absolutely phenomenal and super helpful. Very nice and hard working people.Ivica M.
My drop off experience was awful. I was supposed to drop off at a location on Collier Blvd (in my rental agreement) and was turned away, they said they could not take the truck and to drop it off at another location. Drove to another location that no longer rented uhauls. Called the 1800 number who told me I had to drive 10 miles out of my way to drop it off at another location. Meanwhile I have 3 small children in the car and my husband and I are now late for work!! If I were to break my rental agreement in anyway I would be fined or sued but the 1800 number just moved my AGREED upon drop off location (as noted in my rental agreement) 2 hours prior to my drop off time. We paid $350+ for 2 days and no money was refunded or apologies were giving for this HUGE inconvenience!martin A.
It was an efficient, friendly, and effective exchange.Richard N.
El cliente no dejó un comentario.William V.
El cliente no dejó un comentario.KIMBERLY B.
Wonderful and knowledgeable management at that location, highly recommendedGino S.
El cliente no dejó un comentario.Dylan W.
Good quick service and clean rentalchristopher D.
El cliente no dejó un comentario.Julia M.
When I took the truck to turn it in they would not accept it because their lot was full!!!!! Told me to take it to Naples. Because it was going to be too late to turn it in at Naples I left it set in the general parking area until the next day. (Next day - I received a call mid-morning telling me to move the truck by the next day or it would be towed at my expense and it's hard tellin' what that expense would be but I had the keys so she had no other option to get it moved!!! I drove it later after I got another driver to follow me which is why it hadn't been moved! We went to a location that was on the contract and they wouldn't accept it because they were full!!!! They sent us to a different location and we sat in traffic because the drive to pull in was backed up out to the street and we couldn't get out of the traffic lanes!!! Once inside they were going to charge me for another day rental because it was after the time I was allow per the contract to return it!!!! When I had been trying to return it for a day and a half!!!! I talked with the guy and he credited me back some money. The customer service from U-Haul was terrible getting shoved from one location to another over and over when your not familiar with the area is sub-par and only one called ahead to make sure they would accept us when we got there!!!! Will not use U-Haul again!!!!!constance C.
El cliente no dejó un comentario.Dustin W.
Online pickup too difficult. UHAUL couldn't find my location when I was in the store even after changing my phone settings. Had to wait in line. Truck dirty and smelled of smoke.alberto M.
El cliente no dejó un comentario.BRETT N.
El cliente no dejó un comentario.Suroj H.
The process to drop off the uhaul was a little difficult.Toni M.
El cliente no dejó un comentario.Gary W.
The young man unhooked the trailer and was plesent enough. This is a real busy location. I had to go inside it get a receipt showing I had returned it. Cynthia was polite and knew her job. Kept the line moving. Only problem I had was finding a way to turn around to get out.Linda S.
El cliente no dejó un comentario.DANIEL KENNETH G.
El cliente no dejó un comentario.Joseph B.
No parking. Very busy location and understaffed. Used self check-in with mobile and still had to wait in line behind 6 people. Not convenient at all. Staff was friendly and professional.PATRICK W.
El cliente no dejó un comentario.EDWARD K.
El cliente no dejó un comentario.Dean S.
This place - the employees were helpful and nice. Uhaul experience was TERRIBLE. First you changed my location to this one ONE HOUR AWAY last minute even though I'd booked over a week in advance. UHAUL - YOU RENTED ME A 9x12 CARGO TRAILER WITHOUT A CRANK. I of course through my back out lifting it one of the 5 times I needed to without a crank. Ridiculous. Again, not locations fault. Penske here I come.DAVID G.
The most unorganized and dysfunctional location.Fernando D.
El cliente no dejó un comentario.KIMBERLY H.
El cliente no dejó un comentario.Jimmie N.
El cliente no dejó un comentario.Robert R.
Everything handled correctly and professionally.Daniel G.
Easy drop off. Lot was a little crowded. But staff directed us.Lawrence C.
The people who work here are awesome 😎Marie P. | Overall Experience
El cliente no dejó un comentario.Rene M.
El cliente no dejó un comentario.Itzel M.
El cliente no dejó un comentario.JAVIER G.
El cliente no dejó un comentario.William W.
El cliente no dejó un comentario.Ivan T.
El cliente no dejó un comentario.MARK J.
El cliente no dejó un comentario.OMAR G.
Nothing to improve ðŸ˜€ Great Service! Josh was great ðŸ'PASQUALE V.
El cliente no dejó un comentario.JAMES T.
El cliente no dejó un comentario.Jackie F.
El cliente no dejó un comentario.Junior B.
Lot is very small with not enough customer parking. Store is very busy with little staff working the check in out desk.troy O.
El cliente no dejó un comentario.Jim K.
They got me in and out in a timely manner.THOMAS K.
El cliente no dejó un comentario.Frank G.
El cliente no dejó un comentario.Mladen B.
El cliente no dejó un comentario.Jorge R.
More customer parking. It is difficult to get in and out of the parking lot.Theodore B.
Tire pressure sensors malfunctioned. Thought tire was flat.John O.
El cliente no dejó un comentario.David W.
El cliente no dejó un comentario.Paula W.
Associate that I dealt with was very nice and professional. Tight parking lot but everything else was greatNathan G.
Vehicle was ready when i arrived and they were kind enough to pull it up to the building. Vehicles I have rented there are always clean and ready to go. My only issue this time was the vehicle smelled of cigarette smoke, the smell was so bad I put an air freshener in it and drove with the windows down. Other than that issue everything else was great, I will definitely use this location again.Paul K.
The staff at this location are all friendly and very helpful. The biggest detractor from this site is that it is extremely difficult to bring anything in a truck or trailer as the entirety of the two months I used this storage I was barely able to park anywhere near the only doors into the building despite having three sets of doors that were always locked effectively doubling the time it took to load and unload storag items. Also it should be noted that the font parking of the storage is so packed with uhaul trucks that my family and I had to park halfway onto a busy road while unloading and this is incredibly unsafe as I saw ample storage space for the fleet trucks in the back.Larry R. | Overall Experience
Every time I rent from this location they over charge my card Simply it's ridiculous , charged me 150 for missing dolly even though I returned it ( the lady said I forgot to press the button) Charged me for gas and was arguing with me so I had to show her the receipt from 7 11 and point the full tank Will never ever go back there againPavlin K.
The location is clean,, organized and has every moving supply you could ever need. Truck was in excellent condition. Service was really good and staff were super nice. All in all a 10 out of 10.Philip L.
El cliente no dejó un comentario.Mary A.
El cliente no dejó un comentario.THOMAS A.
More staff and parking. Went for 26' truck waited 45 minutes and they could not produce 26' truck reserved so another 15 minutes left with 20' truck. Had to get out of there quickly since elevator reservation was being cut short due to delay. Need to hire a mover truck to move the items that did not fit. Do not locations fault U-Haul failed to deliver which cost me on several fronts. Returned truck to a less than safe location with full tank of gas and then received a charge for $15. Gas station was less than a mile down the road where it was topped off. So overall experience was a 2 out of ten!Christopher J.
Friendly people and helpful!! My first experience and it was great! My only thing is that I wished they gave me a non smoking van because it smelled so bad!Cody F.
El cliente no dejó un comentario.Michael D.
El cliente no dejó un comentario.Richard E.
El cliente no dejó un comentario.JOSHUA S.
El cliente no dejó un comentario.Nicolas B.
El cliente no dejó un comentario.JOHN D.
El cliente no dejó un comentario.CHANTRA O.
Louis is always there and willing to help with hook up and advice.Charlie D.
Better staffLeonie D.
El cliente no dejó un comentario.JORGE M.
El cliente no dejó un comentario.doug H.
They were very courteous, the gentleman that runs the trucks outside was quick and very nice! They always have everything we need... That's the only location I go to!Elke H.
The BEST Uhual location I've used yet!!!! So grateful to them! Returned the truck trouble free and got a storage unit too. Staff was fantastic!!! Can't brag on them enoughMarie P. | First Impressions
El cliente no dejó un comentario.Susan H. | First Impressions
Great service great peopleLarry R. | First Impressions
Found the unit I moved into missing a light bulb, so no light. Saw a large rodent trap in far corner of unit and a few dead insects in the hallway outside the unit. Definitely different from the unit I moved from in Maryland.Barry C. | First Impressions
I reserved two conditioned spaces and they had neither when I got there. Very unprofessional and the lady at the counter should have been fired for her inability to understand and take control of a situation where a customer comes in with a reservation and is upset about not having a place to unload the truck. She was indignant when I asked what was the point of making a reservation if they don't reserve the units. This was not a good experience and I will never recommend nor use Uhaul again!!!Melba R. | First Impressions
Place is clean and the staff are happy and friendly. I have nothing to complain about.Jonas M. | First Impressions
El cliente no dejó un comentario.George H. | First Impressions
El cliente no dejó un comentario.michael A. | First Impressions
Servicios adicionales en esta ubicación
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