Customer Reviews for U-Haul Moving & Storage of Moline

506 comentarios

5000 Avenue of the Cities   Moline, IL 61265

(309) 517-5981

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(309) 517-5981

5000 Avenue of the Cities
Moline, IL 61265

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Cory G. 
Rating:
4.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS W. 
Rating:
4.0

Requested walk through with the vehicle to inspection for damage and learn important usage and safety feature but was told this wasn't allowed. I didn't receive anything regarding current damage and was told to just report new damage. The damage that I saw was very minor consisting of scratches and dings and many but not all had stickers on them.

KURT K. 
Rating:
4.0

Customer did not leave a comment.

Vicki W. 
Rating:
5.0

Easy, fast, helpful. Great experience.

THOMAS G. 
Rating:
5.0

Customer did not leave a comment.

Brandon K. 
Rating:
5.0

Kayla was very kind as well as helpful.

MELISSA E. 
Rating:
5.0

Very nice employees, reasonable price, and reliable. Highly recommend

STEPHANIE G. 
Rating:
5.0

Customer did not leave a comment.

Elmer G. 
Rating:
4.0

Customer did not leave a comment.

DAKOTA E. 
Rating:
5.0

Customer did not leave a comment.

Zachary B. 
Rating:
5.0

Customer did not leave a comment.

john C. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
3.0

We waited a half hour in the truck when we returned it. We eventually called the main office where the rep. Called the store and told the manager that we were waiting to return . A sales representative did eventually came out and she finished or rental return. (She did have a problem with the trailer not being able to drop one of the ramps but did get it.)

Charles W. 
Rating:
5.0

Great service — both at pick up and return and when I stopped by a week prior to confirm. Very friendly and helpful staff Problem solvers Will definitely recommend and use this location again!!

Leslie C. 
Rating:
5.0

Customer did not leave a comment.

SEAN M. 
Rating:
5.0

We received a phone call to see if we could come and pick up from another place other then the one we scheduled for, because they didn't have a truck getting there for are time. So we did and they gave us more mileage. Then we had to find a enclosed pull trailer and they were there for us as well, great support from this location!!

TINA M. 
Rating:
3.0

Customer did not leave a comment.

Jasman J. 
Rating:
4.0

Customer did not leave a comment.

BENJAMIN H. 
Rating:
1.0

Truck was filthy on the inside and had several locations of undocumented damage. When we picked up, the “contactless “ pickup was not set up (only appears so). The truck had a dolly and moving blankets from the previous renter. When my husband went into the store to report this no one was in the in store. They didn't seemed concerned that they were left inside and that we didn't want them (didn't want to be charged). Also, the truck did not come with the amount of gas on the paperwork.

EMILY R. 
Rating:
5.0

Customer did not leave a comment.

DAWN L. 
Rating:
5.0

There gas gauge was off by a little when were picked it up... but other than that perfection.

WILLIAM T. 
Rating:
5.0

Customer did not leave a comment.

MARK P. 
Rating:
5.0

I was totally satisfied

JUDITH M. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY L. 
Rating:
4.0

Very nice people

jeff M. 
Rating:
5.0

The lady was very friendly and the return was hassle free

jerri J. 
Rating:
5.0

Customer did not leave a comment.

PASCUAL C. 
Rating:
5.0

No improvement is necessary. The ladywho helped me was genuine knowledgeable and diligent. She made me feel at ease in a situation that was, for me, difficult. Your prices are so reasonable that one will not hesitate to take advantage of your services. Thank you for having this business in Moline.

KAREN B. 
Rating:
5.0

Great experience.

Michael M. 
Rating:
1.0

After turning in the rental trailer, we were told it would be 30 minutes or so before we got a confirmation email. The manager helped us and did not give us anything in writing to prove we turned the trailer in. The next day, the trailer still hadn't been scanned in and we had to drive back there again to get someone to help us. Disappointing for sure, as I'm sure uhaul would have held us liable if something happened to the equipment after we had turned it in but before we went back and made them scan it in. Second time I've had issues with this place. Never again.

James B. 
Rating:
5.0

Customer did not leave a comment.

BILLIE C. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN G. 
Rating:
3.0

The uhaul smelled like smoke terribly.

MARK P. 
Rating:
5.0

Customer did not leave a comment.

LOUIS G. 
Rating:
5.0

Customer did not leave a comment.

AMY R. 
Rating:
1.0

To begin we were guaranteed a 20ft truck (the only size that would work for moving to a new state) at a specific location nearby. The day before pick-up we were contacted and told that truck size doesn't exist at the guaranteed location and we could drive to a further location for a 15 ft truck (way too small!) They should've delivered the truck to our location instead of making us drive 3 hours round trip, taking 3 hours out of a workday and losing us that part of a days paycheck and wasting our time and stress. Once we got the truck unloaded and headed to the storage unit we'd pre-registered and that was included free with our one way truck rental, the trouble and headaches kept coming. We were originally given a 10x5 at another facility, but when we got to the unit, it's actual measurements were 5x5, even the worker said that happens, that U-Haul's dimension of storage spaces don't always match the dimensions they advertise them as, he measured it for us for confirmation. We had to call customer service (plus 15 minutes of in hold time) to locate another facility with the size we needed because the store was unable to look it up or call them. We had no way of double-checking with the new facility whether they actually had the unit available in that size, and the worker at the one we were at wasn't able to for us (ridiculous they can't call another store locally to check!). We had to blindly drive to the new facility. Upon arrival, check-in was smoothish. The young man wasn't thorough and missed some things we had to correct for him. Then he sent us to our unit and forgot to come unlock our unit for us so we had to go remind them we were there 30 minutes later to which the guy said he'd forgotten we were there. He didn't warn us of the sticky trap on the floor of the unit or point it out at all so I accidentally stepped on it moving something into the unit and ruined the bottoms of good running shoes. All of this made us late for our rented truck drop off time, and lower on fuel for drop off than we were supposed to be, we wouldn't have been if this hadn't all been wrong. Not only was this a drain on finite fossil fuel resources, it was a waste if our time, adding an additional hour of driving around for U-Haul's mistake. This all also made us so late that we missed a ticketed event and were unable to get a refund. Very dissatisfied with the company and the customer service as a whole for wasting at least 5 hours of our time, energy, and emotions.

Heather P. 
Rating:
5.0

Exceptional service. Now we know why we see UHaul trucks being used everyday. Thank u!

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
4.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
4.0

Customer did not leave a comment.

SARAH L. 
Rating:
1.0

get people that can read and tell the difference between 7/8 full and 3/4. i have never had a problem at any other location or my other rentals with uhaul. i went in with my pictures of when i picked up the truck that showed the milage variance (4 miles difference) and the fuel level variance. i was promptly told they would take care of it and that i was all set. i called back as soon as my receipt was sent to me after they inspected it to be immediately put on hold for over 10 minutes. i had to call back 30min later to be able to talk to someone. they said they refunded the fuel surcharge and the milage overcharges. with my experience with this location i cant actually be sure they will do what they say, obviously. if they don't, i will have the entire second charge from uhaul removed from my card. the owner was there and helped me process the truck for pickup, she was great. not only did they lie to me, but they wasted hours of my time for their inability to read numbers and fractions. i hope this issue is resolved.

Anthony S. 
Rating:
5.0

Great experience

Todd M. 
Rating:
4.0

This location was easy to work with to ensure we could rent a trailer. We tried to rent from the Davenport, Iowa location on Kimberly Road (this location was more convenient for us) even though they had available 5x9 trailers they said they could only rent them “one-way”. The gentlemen then told us the trailer wouldn't fit our 30” mower. (yeah do you believe it) He actually argued with me. We then called the Moline,IL location & they rented us the same “one-way” trailer. In the last 18 months we have rented multiple times from u-haul and this young gentleman at the Davenport location has given us a problem before when we have called to rent equipment.

ROBERT C. 
Rating:
4.0

Kelly did not listen to what we said about our reservation. Which also leads me to believe that we never got the correct reservation to begin with. The reservation was not correct and we received a call saying the vehicle would be reported stolen if she didn't hear from me in a half hour. We tried calling but there is no direct line and you have to got through several number pushes just to be put on hold. When my husband called the cell number he got no answer and left a message. I will Not return to that site to get a truck again. My rating on location is strictly on the Location, Not Customer service.

ARLEY E. 
Rating:
4.0

Customer did not leave a comment.

Michael R. 
Rating:
1.0

Check the equipment thoroughly BEFORE dispatching! Large screw in tire could have caused major problems on the highway!

Robert W. 
Rating:
5.0

Customer did not leave a comment.

TERENCE M. 
Rating:
1.0

I made a reservation 3 days to pick up time for a motorcycle trailer for 6 days, with a promise there wouldn't be any problems. Upon arrival to the location for pick up I went inside and told the desk attendant I was there to pick-up the agreed upon trailer,for my vacation, he informed me that I couldn't have it for the agreed time. The most he could give me was 6 hours. I will no longer be using uhaul and will be telling my trouble with this location and uhauls incompetence of business and or employees which break agreements/verbal contracts.

BRIAN O. 
Rating:
5.0

Customer did not leave a comment.

Douglas M. 
Rating:
5.0

Great explanation of the trailer and excellent job hooking up the trailer. Very friendly and helpful.

Teri C. 
Rating:
5.0

Nice people!

WALTER H. 
Rating:
1.0

Dropped off the U-haul a day earlier than scheduled at this location, yet I still got charged $54 for an "extra day and truck fees", and $66 for being short 1/4th tank of gas. This caused my bank account to overdraft because of their mistake and now I'm occuring overdraft fees and it's going to take up to 7 days to get my money back 😠 never using U-Haul again!

Barbara P. 
Rating:
5.0

Customer did not leave a comment.

LYLE G. 
Rating:
5.0

Customer did not leave a comment.

SANDRA C. 
Rating:
5.0

Customer did not leave a comment.

JANET B. 
Rating:
3.0

All went well with delivery and pick up of my U-box in CA. In Moline my U-box was to arrive on 6/17 but it did not arrive until 6/18/21. I spent over 2 hours on the phone (mostly just waiting to speak to someone) trying to find out when it would be delivered. It was delivered on 6/19 with no U-box covering but visqueen. Please consider more telephone help as you say 5-10 min and it is more like 30-40 min to be connected.

Patty H. 
Rating:
5.0

Nothing everything perfect

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
3.0

Customer did not leave a comment.

Marcia A. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
4.0

Customer did not leave a comment.

Kimberly M. 
Rating:
2.0

Dropped the truck off during business hours in the return truck lane. It says to wait with the equipment for someone to come outside. I waited for ten minutes but No one came. I finally walked the keys into the store and there was 2 younger women standing behind the counter engaging in personal conversation.

Patricia H. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

None

WILLIAM F. 
Rating:
5.0

The representative was very helpful!

TABITHA G. 
Rating:
5.0

Customer did not leave a comment.

Lynn C. 
Rating:
4.0

Customer did not leave a comment.

Austin S. 
Rating:
5.0

Customer did not leave a comment.

CRAIG H. 
Rating:
5.0

great service

RODNEY C. 
Rating:
4.0

My reservation was completely wrong. The reservation I had was for a 10 ft truck; it was confirmed via my account on the UHaul website. Got to the facility and the computer at the facility had a reservation for a 25 ft truck!!!! This was a local, short move. They gave me a 14ft truck at the $19.95 rate since there were NO 10 ft trucks available. Needless to say, I had an issue with a 14ft truck; one - it was too big for my needs and two - I had a hard time getting in the truck, finding a parking space, etc. I've rented from UHaul before and never had these issues before. Luckily, things worked out but gives me pause to recommend this facility to others.

DOROTHY Z. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Jason E. 
Rating:
1.0

The location services for mobile return would not work at this location. Absolutely terrible experience. After moving for two days and being so excited to return the truck and be done, we sat here at the location for an hour trying on three separate phones to get the return system to work. We got stuck at the location part every time. We followed the instructions and still didn't function. I would never ever use this mobile drop off service again since it didn't work for us... 0/10 would not recommend

Kirsten K. 
Rating:
5.0

That lady who helped me was cool as hell. It was an easy. Go get the heaviest kitchen table and chairs that I have ever lifted. She laughed when I told her that story. So yep, cool as hell.

BRETON G. 
Rating:
5.0

Customer did not leave a comment.

GALE S. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

Everything was great.

Kristal T. 
Rating:
5.0

Customer did not leave a comment.

Bill L. 
Rating:
5.0

Everything was perfect .. very convenient, will use in the future

TYLER R. 
Rating:
3.0

The truck was clean but broke down en route to my destination. I initially paid for 400 mile, insurance and paid $93 for gas. After the breakdown was reported and taken care of I received a call from a representative saying I will only be charged for the miles I used which was 135 miles. That's fine but What about the gas? When I got the truck it was around a quarter tank. When it broke down it was at half tank. I should be reimbursed for my gas and $28 for the insurance since the truck didn't even survive the trip.

TATRA C. 
Rating:
5.0

Customer did not leave a comment.

TARA C. 
Rating:
5.0

Nothing to improve the staff was awesome.

PATRICIA G. 
Rating:
5.0

Not much. It was great.

KIRK M. 
Rating:
5.0

Customer did not leave a comment.

Erin M. 
Rating:
5.0

Nothing!! Customer service rep was very nice and helpful. Talked me through everything. Very nice and clean office. Vehicle very nice. Will highly recommend!

KRISTA M. 
Rating:
5.0

Kayla was friendly and quick to check us out and help with the hitching of the trailer.

JEFF Q. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
4.0

Customer did not leave a comment.

CHRISTIAN L. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW B. 
Rating:
5.0

Kayla was awesome to work with, and ended up switching around my rental to avoid not having a truck available to rent. She went above and beyond and was receptive when I needed to extend the day by a couple of hours. Would highly recommend!

Kate S. 
Rating:
5.0

Customer did not leave a comment.

Dale W. 
Rating:
5.0

Customer did not leave a comment.

Amanda T. 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL Y. 
Rating:
5.0

Easy process to pick up and return. Seamless and fast, I would rent here again for sure. Staff is friendly, and fast, equipment was clean and ready to go.

ERIC DAVID R. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

APRIL B. 
Rating:
5.0

Excellent. Fast, friendly, and knowledgeable.

NATHAN A. 
No reviews have been submitted for this location.

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