Customer Reviews for U-Haul Moving & Storage of Moline

669 comentarios

5000 Avenue of the Cities   Moline, IL 61265

(309) 517-5981

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(309) 517-5981

5000 Avenue of the Cities
Moline, IL 61265

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Scott J. 
Clasificación:
5.0

Keep up the good work SALUTE 🫡

Henry S. 
Clasificación:
1.0

I am still waiting for response on a $396 charge that was incorrect. I have had the worst customer experience in my life from your company. People are rude as well. I am a travel nurse will never use your company again and will be spreading the word on social media and to all my travel nurse friends if this is not resolved! Tried to be nice and resolve this in a respectful way unfortunately your company does not seem to respond to that.

Anne M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy L. 
Clasificación:
5.0

Bobbie Lee Wells was extremely friendly and super helpful.

tiffany Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

Great customer service from employees, both check out and check in. Painless experience.

Todd W. 
Clasificación:
3.0

The cargo area was dirty. We swept it out and prepped it for loading. The cab smelled like smoke. The cab did have a hanging air freshener but we used our own. The billing estimate was off of the actual cost by $70 dollars. The kid working meant well but she was very nervous and perhaps still learning the job. Enterprise has a truck rental across the river. Is a hassle to rent from when this U Haul is close. But, they are professional.

Tim W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Belinda H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane D. 
Clasificación:
1.0

I was double booked, transferred to a location without a trailer, then transferred again to a whole other state. Ridiculous.

Nick B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayman W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy P. 
Clasificación:
5.0

The driver's seat belt was VERY difficult to unlatch. The front brakes are getting thin, I was hitting the wear bar whenever I hit the brakes. I notified the location of these issues when I returned the truck,

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon B. 
Clasificación:
5.0

The person that checked me in and out was fantastic! I didn't get her name, but she's selling her RV. Thanks again for the most excellent customer service.

Frank J. 
Clasificación:
5.0

El cliente no dejó un comentario.

David N. 
Clasificación:
5.0

Very good customer service would recommend them to anyone who needs a uhaul

Lorie L. 
Clasificación:
5.0

Quick and easy

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMADOU D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Samuel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRIS H. 
Clasificación:
4.0

Very helpful and cheerful staff

Jeremiah H. 
Clasificación:
4.0

Your good to go thank you

Steven P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricky M. 
Clasificación:
1.0

Sir chartered the fuck outta me when your worker gave me a truck with less fuel then you said there's no way I used 50 dollars of fuel when I had already put 30 in when I left the store but whatever

Dylan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randal C. 
Clasificación:
5.0

Nothing at all everyone was perfect keep up the good work

Henry S. 
Clasificación:
1.0

I informed them I did not receive any blankets and I ordered 6 dozen blankets. I also ordered an appliance dolle and did not receive it. I was told I would receive a credit and they charged me double when I returned my uhaul. I have left messages and called with no success in fixing this issue.

Sheldon P. 
Clasificación:
5.0

Have rented multiple trucks from this location wonderful service

Lorie L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry S. 
Clasificación:
5.0

Great customer service!!

scott A. 
Clasificación:
5.0

Rachel R was a pleasure to work with. She was friendly, knowledgeable & super easy to work with despite being busy.

Chinetana P. 
Clasificación:
4.0

El cliente no dejó un comentario.

TIMOTHY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas B. 
Clasificación:
5.0

Flashers / turning indicators were working but taillights weren't working on the first unit we were assigned, but quickly & cheerfully swapped it out for another. Two wires were corroded through and appears to have been OOS for some time.

Steven C. 
Clasificación:
5.0

I had a very good experience this time renting from your company. The only problem I experienced was failure of the truck return website operating correctly.

Roger C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann U. 
Clasificación:
2.0

Team members need to make eye contact, speak up and clearly, returns should be handled as posted. I waited outside in dock area where sign says to stay and wait for member to come out. Well after 10 minutes I walked in to find 3 team members behind the counter not doing anything.

Keith K. 
Clasificación:
5.0

No recommendations at this time. My rental experience went very well.

Robert O. 
Clasificación:
5.0

I have nothing bad to say about this location!! It was sooo easy to return my truck. Thank you for all your help!!!

christine G. 
Clasificación:
4.0

I was told I couldn't take the 4x8 on the lot, I would get a call by 6 for a different location. No call. Next morning, I called, and they said the trailer was dropped off late at night. I went in, and was given the exact trailer from the night before. Staff was friendly and helpful, though. Left tire had outside trade but when I made it to my destination, we saw the inside was bare. Called drop off location at 4:00 and he wasn't there, gave new phone number, no one answered and VM was full. Had to call scheduling and get a new drop site.

Brad N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff H. 
Clasificación:
5.0

The staff was awesome!! They were so nice and helpful. Even better, one of them had the sweetest dog in the store!! I usually go to the spruce hills office, but next time I'll call ahead to see if poochie is there!!

Brandon H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachael P. 
Clasificación:
5.0

Fast and friendly.

Karl O. 
Clasificación:
5.0

The staff was remarkably helpful, and it is greatly appreciated after a week of moving

DARIUS H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Darius H. 
Clasificación:
1.0

Tried to lie and say there was almost a full tamk of gas and thwre wasnt then liied and said i ised 60 miles wprst company EVER

Braiden J. 
Clasificación:
3.0

El cliente no dejó un comentario.

TYLER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BOBBY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT H. 
Clasificación:
5.0

Everything went well!! Thank you for your efficient business!

Pamela H. 
Clasificación:
1.0

El cliente no dejó un comentario.

LADONNA N. 
Clasificación:
4.0

I didn't have a disc block but I read that it was at the discretion of the U-Haul person to let me use my own lock as long as it fit the locker and I didn't have one of those discs locks but I did have a combination lock and they did let me use it but then I went back to retrieve my items and there was a red lock on my locker and they had locked me out of it and I wish they would have not done that since the okayed my lock in the first place. I was told that the person that had helped me before was not experienced.

Holly L.  |  Overall Experience 
Clasificación:
5.0

Quick in and out much thanks to Rachel's great customer service!

Rich C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Leah C. 
Clasificación:
5.0

I would like to thank Ms. Ransom for her excellent customer service skills. I made a error in the size trailer I needed, She corrected it for me because I told her I needed the trailer to take my lawn mower to the shop by 12 o'clock and it was 11:30. Her quick response enable me to make the the shop with 5 minutes left.

Elliott B. 
Clasificación:
4.0

The whole process went very smooth. Was hooked up and headed out very quickly, and when I returned trailer, I didn't even have to get out of my vehicle, they came and disconnected me as soon as I was in the parking lot. Will use this location again, when the need arises

Michael S. 
Clasificación:
4.0

I did not like that the quote I received online when I made my reservation was $35 & I was charged $89 at time of rental. The difference still has not been returned to me in my account & the whole process was misleading.

Jennifer G. 
Clasificación:
5.0

Great friendly staff

RANDY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley D. 
Clasificación:
2.0

Charged 100 dollars for using a prepaid card. I had the truck the there at 740 and it took until 813 for the app to work. So it past 8. So the charged me 103.08 when it should have been like 84 or 85.

Olivia A. 
Clasificación:
4.0

Ask if any defects in the vehicle which was used.

Charles W. 
Clasificación:
5.0

Using the online service I chatted with 2 separate customer service individuals. The 1st disconnected after one minute of no communication stating I went offline. She said that I was to be charged $61 additional for an additional day, asked for my authorization to charge my card, and then disconnected without me giving authorization. The 2nd person I spoke with then said I could have the 2nd additional day at no charge . I have screenshots of the end of both communications. When I contacted u-haul after they charged me $61 without my authorization, I was told to wait 5 days to hear from someone. Not so great in my opinion.

Heather C. 
Clasificación:
4.0

I told the mechanic about the issue. He said he'd take a look at it.

Scott S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darby R. 
Clasificación:
4.0

Return person not very attentive. Did not seem all to interested in inspecting trailer, had to insist.

Martin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA C. 
Clasificación:
5.0

Fast and helpful

SunShine G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Amit T. 
Clasificación:
1.0

Have gas in the truck. Truck was on empty. Wasn't clean inside. And I got over charger.

JAMES W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott K. 
Clasificación:
5.0

Driver's side windshield wiper was missing

GLEN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAMON S. 
Clasificación:
5.0

Continue with the quality of services which you are providing,

CLARA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEANNA H. 
Clasificación:
5.0

The truck I got had some mechanical issues, I am guessing the person that previously rented it did not report that it stalls out at around 3,000 rpm's. I found that I needed to keep it at about 2,500 rpm's for the trip which extended the length of the trip. I had to pull over about 6-7 times to turn the truck off when I let the rpm's get too high (about 3,000 rpm's) so that the engine could then run normally again. I reported this when I dropped the vehicle off at MSP, they apologized and said they would have it taken out of circulation to be looked at.

WILLIAM D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad M. 
Clasificación:
5.0

El cliente no dejó un comentario.

COY B. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANTHONY V. 
Clasificación:
5.0

Truck was ice cold and frosted. Didn't mind waiting, but a prewarmed truck would have been great!!

DAVID J. 
Clasificación:
1.0

My truck was disgustingly dirty food all over back of truck full of mud a trash.. I cleaned it myself. And when I returned the vessel I was charged an absorbent amount for a cleaning that was not my place to pay,the online checkout for returning the vehicle asked if the truck was clean and ready for another family and I checked no bc it needed a good cleaning when I picked up but I was in a hurry with no time to waste so I took it dirty. And yes. I took photos before and after ..

Zxandyr K. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAUREL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jaymica H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Ben R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK B. 
Clasificación:
4.0

My truck should have been heated up and the blankets were loose in back but we were not charges since we didn't use them.

FELICIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN R. 
Clasificación:
5.0

I dropped my truck at the location In dekalb on Lincoln highway. They charged my card for more money. I filled the tank up to half and they said I did not. Also there was no lock on the truck when I picked it up in moline. I had to use a personal lock.

Alicia T. 
Clasificación:
5.0

El cliente no dejó un comentario.

SPENSER K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominique A. 
Clasificación:
5.0

Staff was very friendly and efficient!

TRACEY B. 
Clasificación:
3.0

I had already reserved pads when I checked in online but the person at this location said she could not see it and charged me again. I paid for pads twice.

THOMAS P. 
Clasificación:
5.0

Everything including pricing was very clearly explained.

SCOTT E. 
Clasificación:
5.0

Employees were very nice and helpful.

MAHALA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diego M. 
Clasificación:
5.0

Great customer service.

Melody P. 
Clasificación:
4.0

Fill the gas tank above 1/8

MARK B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jesse S. 
No se han enviado comentarios para esta ubicación.

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