Customer Reviews for U-Haul Moving & Storage of Missoula

4791 comentarios

820 Strand Ave   Missoula, MT 59801
(On corner of Brooks and Strand Street)

(406) 721-7654

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(406) 721-7654

820 Strand Ave
Missoula, MT 59801
(On corner of Brooks and Strand Street)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

There was one guy working the only store in Missoula on a Saturday at 10. The line was 12 people long and it took more than an hour to get through.

Noah H. 
Rating:
2.0

Customer did not leave a comment.

Kyle L. 
Rating:
5.0

thanks great twerk

KAINE S. 
Rating:
5.0

Easy in and easy out Great customer service

TIMOTHY M. 
Rating:
5.0

You were great. Very courteous and knew your product. Would recommend you to everyone.

JUDY E. 
Rating:
3.0

Customer did not leave a comment.

Kory F. 
Rating:
4.0

Well what i would say U-HAUL you are the best keep it up. you doing an amazing job. Thank you.

CHUBAKA M. 
Rating:
5.0

Customer did not leave a comment.

RAOUL M. 
Rating:
5.0

Customer did not leave a comment.

LANCE E. 
Rating:
5.0

Cody was so accommodating and helpful. Great guy.

NORMAN D. 
Rating:
4.0

Move to a bigger location so there is more room to move vehicles and trailers around.

DELORES B. 
Rating:
5.0

The equipment was functional and performed as expected. However the staff at this location is what made the experience exceptional. They were extremely busy but somehow were attentive to every single customer. Their approach was calm and professional. The lobby was very busy but I was treated like I was the only person there and there was no rush to get me out the door. I was at the location for awhile while I bought moving supplies and got my truck ready. The teamwork between the minimal staff was impressive to watch and was extremely efficient. Highly recommend using this location due to the customer service.

Nicholas F. 
Rating:
5.0

Customer did not leave a comment.

Ray K. 
Rating:
3.0

Customer did not leave a comment.

Paraic N. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

The Missoula location was great! Great people and service I have no complaints about them. However, I was forced to pick up in Montana for a rental used from Seattle to Texas. I lost one actual rental day and had to haul an empty trailer across two states. If the state of Washington is not allowing trailer and truck rentals to leave the state then they should be required to compensate the customers for their inconvenience. This is not an acceptable way to treat a customer. Uhaul corporate headquarters needs to examine this policy and penalize the people responsible for the policy.

THOMAS F. 
Rating:
4.0

Problem with ignition system on truck. Long wait time to rent truck even though I had a reservation

BOBBY F. 
Rating:
5.0

Personnel in both places were great, and vehicle was great. But, there were two rather substantial problems. First, I had to drive about 100 (!) miles round trip to get truck after booking a closer pick up. That is not cool. Second, when dropping off truck before noon today I has a $100 extra charge. Perhaps I was about an hour late. However, I did not drive as single extra mile on trip between Meridian and Missoula. That charge was inappropriate. I would like a reply to my concerns.

Ragan C. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA P. 
Rating:
5.0

I reserved a 9' cargo van on 4/19 for5/29 and reconfirmed it on 5/27. Maria from Billings called on 4/19 to tell me the van wasn't available. Kyle in Missoula assured us it was. Missoula had 3 van and we used one the other two sat at Uhaul all day. Originally, I tried to rent the van in Bozeman. I was told it was unavailable. I was in Bozeman on 5/29 and I saw the 9' van sit at Uhaul all day. I am very unimpressed with Uhauls online service and the ability to rent equipment online.

THOMAS S. 
Rating:
5.0

The gentlemen at this location we all very nice and they were extremely busy. The truck A/C did need to be recharged and we were told this when we returned the truck. They didn't have enough time to do a recharge. They could use more people at this store as they all seemed to be working their butts off but they were all very pleasant to deal with even though they were scrambling to keep up.

Amber K. 
Rating:
5.0

Customer did not leave a comment.

MARK E. 
Rating:
4.0

The jack on the trailer was rusted and barely works. The online site did not work to share my location to return my trailer.

Morgan S. 
Rating:
4.0

Customer did not leave a comment.

TAMARA S. 
Rating:
5.0

Customer did not leave a comment.

KERRY D. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

These guys are PROS to the max, well stocked, great service, lots of inventory, all UHAUL services plus propane, this is a well run shop

JIMMIE H. 
Rating:
5.0

Customer did not leave a comment.

Dane P. 
Rating:
5.0

Customer did not leave a comment.

ROSS S. 
Rating:
5.0

Manager their was very patient and professional when offering guidance to new employee.

PETER S. 
Rating:
5.0

Customer did not leave a comment.

marilyn T. 
Rating:
5.0

Great service Efficient check in/out

Mark A. 
Rating:
1.0

Everyone acted as if they had just smoked pot. Not professional at all.

JOSEPH N. 
Rating:
5.0

Customer did not leave a comment.

BRIAN KEITH S. 
Rating:
5.0

Our experience was the best. Cody was exceptionally efficient and helpful!

CLAUDIA B. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

Customer did not leave a comment.

ANGELICA D. 
Rating:
4.0

Customer did not leave a comment.

EDWARD J. 
Rating:
4.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Customer did not leave a comment.

ERIC K. 
Rating:
5.0

Customer did not leave a comment.

DANIEL W. 
Rating:
5.0

Great service!

GORDON W. 
Rating:
4.0

VERY crowded and hard to figure out where to park the truck. Folks were helpful inside but the outside was a jumbled up mess.

Lynn L. 
Rating:
5.0

Customer did not leave a comment.

WESLEY S. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA RILEY A. 
Rating:
5.0

These guys were so great!!!

JACKIE K. 
Rating:
5.0

Customer did not leave a comment.

Gage H. 
Rating:
5.0

Customer did not leave a comment.

Nathan B. 
Rating:
4.0

They need more help, employees.

Waddie S. 
Rating:
5.0

Very happy that this location worked with us to meet our needs. Will use again / recommend.

TOD T. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

RYAN T. 
Rating:
5.0

I send people to this UHaul often. They are great!

Sheila M. 
Rating:
5.0

Customer did not leave a comment.

Derek N. 
Rating:
5.0

Customer did not leave a comment.

michelle B. 
Rating:
5.0

The employees were professional and helpful and the service was stellar! So rare these days. Thank you so much for making a stressful situation easy!!

Laurie Marie S. 
Rating:
5.0

Kyle and the Missoula crew were excellent to work with; friendly, knowledgeable and super efficient. Thanks for having such great team members!

DARLA J C. 
Rating:
5.0

No improvement needed. The staff was super friendly and got me in my rental quickly.

DAVID L. 
Rating:
4.0

Customer did not leave a comment.

Waddie S. 
Rating:
4.0

I was there early about 715 a.m. the only thing I saw was the poor guy behind the counter could have used some help as his customers were stacking up on him.

MICHAEL S. 
Rating:
5.0

I was waited on by your Manager. He did an outstanding job. He is the kind of employee everyone is looking for. Thanks for the great service.

KIM K. 
Rating:
1.0

Customer did not leave a comment.

Nathan T. 
Rating:
3.0

I have used this location multiple times over the last 15 years. This recent rental resulted in an over charge for rental blankets that were to be included in my rental of a trailer, which were not provided.

CHARLES S. 
Rating:
1.0

Chad, you should NOT be drunk on shift driving trucks around, and portray being a "manager" when you do no managing whatsoever. You cannot manage your employee Kyle as he screamed FUCK in the parking lot in front of customers and tried running me over. You should probably also give customers your supervisors contact info when they request it.

Elizabeth W. 
Rating:
5.0

Customer did not leave a comment.

ROSE ANN M. 
Rating:
5.0

Polite and welcoming staff.

JOHN T. 
Rating:
5.0

Check side mirrors. Money wouldnt stay where I could see.

Debra S. 
Rating:
4.0

To verify the condition of the equipment, we had to have a cell phone and know how to use it. Many older people don't use one. This causes me to never use U-haul again.

John W. 
Rating:
4.0

Everything went smooth with pick up and drop off. The people were professional and pleasant. The uhaul was clean which was nice. The only thing that wasn't clean was the interior windshield. Now that it's getting nicer the sun creates a glare and having a clean windshield help people drive safe. Thanks so much!

Kristen R. 
Rating:
5.0

Customer did not leave a comment.

Albert A. 
Rating:
5.0

Better seats in truck

RUSSELL DALE H. 
Rating:
4.0

First, there was mud on the flooring and running board (driver's entry) which had been left by the previous user. Thankfully, I was not blamed for that mud, but it really should have been removed before I rented the van. Second, I was charged a $7.00 fee for using the small dolly braced into the van bed, though it was not I who used it, but the person helping me conduct the move. I was the van renter, but the other person did not check with me and just grabbed the dolly to move out three objects when I was not aware of it. I had a dolly at my home where the objects were being unloaded; the helper did not hear me when I said we could use mine. Very frustrating, but I still don't know if the fee was refunded. I have to go to the business office where I rented the van because it is too hard to reach them by phone. Otherwise, I would say that my moving work on that day went fairly well, the people at the office were helpful and friendly, very pleasant to deal with, and the vehicle operated well. No mechanical problems, but I sure hope I never have to drive such a large truck again! Too tall and big for me.

Barbara W. 
Rating:
4.0

Customer did not leave a comment.

TERRY GEORGE W. 
Rating:
5.0

Nothing, the staff was super friendly and answered all of our questions at pickup and return.

Marshall T. 
Rating:
5.0

Nick at Moving At Ease was great!! Communication was on point and they efficiently got everything loaded within 30 minutes, playing a huge game of Tetris. Couldn't recommend them more!

Mercedes L. 
Rating:
5.0

Mamr sure scheduled days are right. I did online and should of had 2 days then ended up one then we had to call late in day to beg for xtra. Day. I even called 800 number to verify and he made the changes and dates. We did end up getting the extra day after rushing n working off my lift helps muscles.

DEBRA FURRER S. 
Rating:
5.0

Customer did not leave a comment.

Mathew G. 
Rating:
5.0

Customer did not leave a comment.

DONALD EUGENE H. 
Rating:
1.0

Stopped in a day early to see if I could rent a trailer early. I was told my reserved trailer would not be available the next day because it needed to be fixed. They had a smaller enclosed trailer. I asked what the inside height was and the person did not know. Said it would hold any motorcycle. Insisted I view the trailer to look at height with no measuring tape. I needed 4' 6" and person did not know the height. They also said that I must view weight stats inside trailer. The motorcycle is 300 lbs. Person had no idea the dimensions of the trailer and was very rude. Asked for another representative but no one wanted to work. I rent from U-Haul a lot and have never had a rude rep before. This was a bad location. No other customers were there and they had very few rentals available. I got the impression that they did not want to work or help a customer.

Kenneth E. 
Rating:
3.0

They need to check the ramps... We fought it all weekend...

TIMOTHY T. 
Rating:
4.0

Customer did not leave a comment.

Indiana K. 
Rating:
5.0

Drop-off was painless and the guys there were extremely helpful. First class job

Michael F. 
Rating:
5.0

Everytime I deal with this location, the costumer service is awesome.

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
3.0

I reserved my truck with an associate over the phone. When I arrived at 7 AM, I found that I did not have a truck and when I finally did get a truck by 10 AM it did not have the dolly like I had requested. I paid a four-man crew to sit and wait outside for three hours. Not impressed

CHRISTOPHER B. 
Rating:
3.0

Pick up was a long wait, about 40 mins. They seemed understaffed. However, once we got to the front desk they were very quick and helpful and nice. Vehicle was clean and worked well. Drop off went smoothly.

JACK JAMES W. 
Rating:
5.0

Customer did not leave a comment.

bashaw S. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA JOANNE D. 
Rating:
5.0

Keep up the good work and friendly service.

Alexandra H. 
Rating:
5.0

Customer did not leave a comment.

JESSICA D. 
Rating:
1.0

I was charged for gas even though we filled up the tank before drop off

DEXTER F R. 
Rating:
4.0

Customer did not leave a comment.

Arnet E. 
Rating:
4.0

Super friendly and helpful staff. Our U-boxes arrived a week early which meant the staff and especially the manager Cody had to really scramble to get the boxes onto trailers for me. Two reasons for not giving an Excellent rating: All U-Haul locations have really friendly and helpful staff, so if I'm comparing to other U-Haul locations, it makes it tough to say Missoula is Excellent. Maybe clarify the question, because compared to most service companies, my experience with U-Haul has always been Excellent. I had to wait each time for Cody to load my U-Box onto a trailer. At other U-Haul locations, my U-Boxes have been ready for me on the trailers.

THOMAS S. 
Rating:
4.0

Nothing

KAREN MARIE P. 
Rating:
1.0

Thankfully I had my Uhaul contract with me when I returned my rental, otherwise they were trying to overcharge me $240.00! I had to have the employee break down every charge and dispute most of the charges. My son had the same experience with the same location overcharging him about the same amount. He couldn't find his contact so he end up paying that overcharge amount they were trying to charge me!!

Jami B. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

Candace B. 
Rating:
3.0

The lines when I picked up and dropped off were very long and there was only one employee working. The truck was not cleaned when I picked it up, and the app didn't allow me to upload pictures of the condition the truck was in.

NICHOLAS V. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY HARLAN T. 
Rating:
5.0

Customer did not leave a comment.

douglas G. 
Rating:
5.0

The guy at the uhaul place was awesome - but good thing they were open when I arrived, because the access info I was given was completely incorrect. There is no gate, no keypad next to my unit, and no lockbox with a keypad to get into the unit. They got me in and took great care of me, but if I had shown up when they were closed with my U-Haul full of stuff, I would have been screwed.

Alison M.  |  Online Move In 
Rating:
5.0

Thank you, you were all so helpful to me. Thank you.

PAUL G.  |  Overall Experience 
Rating:
5.0

Excellent customer service from Keither and his crew. Very glad they are my local uhaul team.

PAUL G.  |  Overall Experience 
Rating:
5.0

The guys there were the best. We moved from Hillsboro, Oregon and the uhaul people there really messed things up for us here. They came through at the very last minute and things worked out great!!!!!

Xander T.  |  First Impressions 
Rating:
4.0

Everything went smoothly

Beth W.  |  Overall Experience 
Rating:
5.0

All the employees and the owner were very professional and helpful. If you need a bike rack this is the place to get it.

David S.  |  First Impressions 
Rating:
5.0

I enjoy using the U-haul storage. I have not yet moved to Missoula and needed a storage unit to rent until I found a place. These people were able to provide me a unit at an affordable rate.

Anna R.  |  First Impressions 
Rating:
5.0

Had a great experience with Missoula U-haul. All the staff was friendly and helpful and worked with my schedule for pickup and delivery. Completely satisfied with my whole moving experience.

Thomas R.  |  Overall Experience 
Rating:
5.0

Very helpful.

KEN B.  |  First Impressions 
Rating:
5.0

NA

Heather S.  |  Overall Experience 
Rating:
5.0

the customer service is great* Keither is a hard worker very accommodating and patient!

Edward N.  |  Overall Experience 
Rating:
5.0

After dealing with a couple of set backs on our move back to Montana from Nevada, the general manager went out of his way to accommodate our needs.

Ronald T.  |  Overall Experience 
Rating:
5.0

Many thanks to Keither for taking care of some special issues that came up during my rental. Great flexibility addressing my concerns.

TOM S.  |  Overall Experience 
Rating:
4.0

U-Box rental was good.

Scott G.  |  Overall Experience 
Rating:
4.0

Staff was accommodating to our needs on when to return the containers. Very friendly and efficient.

Roger K.  |  Overall Experience 
Rating:
1.0

U-Hauls online system is renting people storage units that don’t exist. As a result, 2 families including ours arrived with loaded moving trucks to find no space available, and no further assistance.

Jonathan P.  |  Reservation 
No reviews have been submitted for this location.

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