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Todd CCustomer Reviews for U-Haul Moving & Storage of Missoula
Testimonials From Recent Customers
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Everyone helpful and kind. Didn't have to go find anyone, they came right out.
Julie RI thought that making the reservations and doing the pre-checkout on the Uhaul app would save time, but the Same numerous questions on upselling supplies and services that I had to answer during the reservation and pre-check in process were asked a THIRD time by the gentleman that checked me in. Thankfully, the return process was MUCH easier.
ROBERT BEv
Cynthia RJoe and his team are helpful, knowledgeable, and efficient.
WILLIAM WGreat service by very friendly staff. Glad the huge guy with so many policies was not there.
LAWRENCE BI appreciated the option for early delivery before the business was open.
SHANE BCould not get any easier. Super impressed with the service. ¡Gracias!
STEPHANIE WThey rented me a uHaul where the headlights didn't work. On the off chance I hit a bump and they turned on - the dash lights would turn off so I couldn't see my speed or anything else. Mentioned it to the guy who checked me out and he didn't seem surprised. Huge safety issue that they would knowingly rent a vehicle that should not have been on the road. I will take my business elsewhere in the future.
JILL HPerhaps a little oil on the tie-down binders at the front of the auto carriers. Especially in winter.
Daniel Ethank you so much
Donnalee MSuper helpful and nice staff
LYNNE CHaving a place to store the items that we hauled back… and one that was free for a month was especially important and appreciated…. That's a great and smart benefit for customers. Thank you for the use of this unit number 114.. Paul Eichwald
PAUL E | Overall ExperienceIt is not well with and the cost of the size of the unit is by far higher than other
Tammi W | Overall ExperienceVery easy to work with and extremely helpful!
Daniel EIt barely made it to my destination it kept stalling and sputtering through out my journey.
ROBERT HOriginally had made a reservation a week prior to departure in Polson. We got notified 2 days before that it would not be available and had to go 70 miles to pick one up or pay to have someone get it. Very disappointing! I had to have my son drive 150 miles round trip to get it to us so we could load it and then drive to Phoenix.
Ernest RPersonal amable
RUSSELL PEverything was a great experience.
Donna SAlways Helpful and friendly staff and management. Respect the rentals, the UHAUL team Respects you!!
Tony CNot a thing. Your people went over and above board To help settle us in. Everything went perfectly.
Michael DGreat service and competitive price.. Much appreciated.
BRENT LThe guy who helped me when I picked up the rental vehicle was awesome.
Joe LVery chill and cool team. The U-Haul worked out great and the process for reserving was very easy.
JACOB TAwesome
JOSHUA BYou already go above and beyond and you have the best service. Thank you for the biggest help I needed.
JORDAN AContinue as is. Nice to have no hassle
TOLA DShawn (or Sean?) was very kind, responsible and excellent to work with - really exceptional customer experience before and after the rental. I had a great experience, start to finish, with U-Haul. The truck was clean and reliable - no mechanical issues.
CHRISTOPHER CThe staff was exceptionally kind, friendly, and professional which is difficult to find these days. Very pleased with my experience!
Ronald UThe crew from start to finish were professional and friendly!
JOHN SCarli the young girl that checked me in from start of rental was awesome, extremely an outstanding employee. She's amazing did sign in then hooked up trailer with no problems. The return was also great I didn't get the man's name but was also an exemplary employee. Was a great experience at this location. I rented from there about 6 months ago service was ok. But todays was outstanding
REBEKKA NYour Mgmt and Team are VERY Accommodating and patient! We have been renting from your location weekly for about a year. Thank you for being a great local business we enjoy supporting!
Tony CDon't be shady with your prices and requiring your insurance for certain vehicles. If this is truly a requirement, bring it up during the reservation. Sneaking charges onto the bill is dishonest. Not only will I not recommend this location, I am going to actively suggest people stay away from this location.
JOSHUA TFriendly, competent, engaging staff. Very helpful. Keep it up!
DAVID WI always recommend the Strand location, as I really love the team over here! Life is what you put into it, and I'm happy to say that I've always experienced good things here :)
VERN WThey were friendly and nice
ROY LDropped off the truck at the specified location, checked out, handed keys to employee, then 20 minutes later I get a call asking where I am with the truck and when I'll be there to drop it off. Ummm what??
SCOTT WPlease get more double door trailers.
GERALDINE WExcellent!
Rebecca MVery Clean Van. New and great shape. The Staff were very helpful checking out and returning the UHaul
TONY CWe added two additional pods at the last second. U-Haul was able to accommodate with less than 24 hour notice. We filled every pod completely. I had a two bedroom and garage. No dressers, very little furniture. Over all I would highly recommend the uhaul pods. Using the pods made an across country relocation so easy and the employees were so kind and helpful. Thank you so much! I'm happy to give a personal testimonial if needed
Cindy RQuick courteous drop off
TIMOTHY NUsed this uhaul on many occasions!! Great service!!
KELLY BEverything went very good from start to finish!
Debbie BMade our move easy.
Charles CIt did seem the roof of the truck was leaking water a bit as it was raining the day I moved my items.
HANNAH GI had to wait almost 30 min for service and then waiting to get a trailer moved from in front of unit. I had hired movers and they had to wait around till the area was cleared. Due to their wait, I Had to pay an extra $40. Knowing there was a reserv for that unit moving in that day, that area should have been cleared and ready for our use!
Kathleen D | First ImpressionsThe staff in Missoula went above and beyond to cater to my needs. They were genuine, busy, and helpful.
Bailey M | First ImpressionsIt was often difficult to get to the storage unit and remove items.
Tommi B | Overall ExperienceKayla and Madeline were friendly, professional and helpful.
ROZANNE S | First ImpressionsEveryone at this location was amazing to work with, especially the general manager.
Perian B | Overall ExperienceVery helpful during a busy time. Always have been a great help.
CARLA C | First ImpressionsThe guy at the uhaul place was awesome - but good thing they were open when I arrived, because the access info I was given was completely incorrect. There is no gate, no keypad next to my unit, and no lockbox with a keypad to get into the unit. They got me in and took great care of me, but if I had shown up when they were closed with my U-Haul full of stuff, I would have been screwed.
Alison M | Online Move InThank you, you were all so helpful to me. Gracias.
PAUL G | Overall ExperienceExcellent customer service from Keither and his crew. Very glad they are my local uhaul team.
PAUL G | Overall ExperienceThe guys there were the best. We moved from Hillsboro, Oregon and the uhaul people there really messed things up for us here. They came through at the very last minute and things worked out great!!!!!
Xander T | First ImpressionsEverything went smoothly
Beth W | Overall ExperienceAll the employees and the owner were very professional and helpful. If you need a bike rack this is the place to get it.
David S | First ImpressionsI enjoy using the U-haul storage. I have not yet moved to Missoula and needed a storage unit to rent until I found a place. These people were able to provide me a unit at an affordable rate.
Anna R | First ImpressionsHad a great experience with Missoula U-haul. All the staff was friendly and helpful and worked with my schedule for pickup and delivery. Completely satisfied with my whole moving experience.
Thomas R | Overall ExperienceVery helpful.
KEN B | First ImpressionsND
Heather S | Overall Experiencethe customer service is great* Keither is a hard worker very accommodating and patient!
Edward N | Overall ExperienceAfter dealing with a couple of set backs on our move back to Montana from Nevada, the general manager went out of his way to accommodate our needs.
Ronald T | Overall ExperienceMany thanks to Keither for taking care of some special issues that came up during my rental. Great flexibility addressing my concerns.
TOM S | Overall ExperienceU-Box rental was good.
Scott G | Overall ExperienceStaff was accommodating to our needs on when to return the containers. Very friendly and efficient.
Roger K | Overall ExperienceU-Hauls online system is renting people storage units that don't exist. As a result, 2 families including ours arrived with loaded moving trucks to find no space available, and no further assistance.
Jonathan P | ReservationIt was good, minus a minor failure of communication with customer service.
Tyler W | Overall Experience