Customer Reviews for U-Haul Moving & Storage of Lemon Grove

6,866 comentarios

1805 Massachusetts Av   Lemon Grove, CA 91945
(W Of Lemon Grv Av)

(619) 460-6370

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(619) 460-6370

1805 Massachusetts Av
Lemon Grove, CA 91945
(W Of Lemon Grv Av)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
1.0

MAYBE NEXT TIME KEEP YOUR WORD. I CALLED EARLIER TO EXTEND MY RESERVATION AND WAS TOLD JUST TO COME IN SO THEY COULD TRADE MY TRUCK I WAS USING OUT FOR A NEW ONE AND THEY WANTED ME TO PAY $2000. POOR CUSTOMER SERVICE

Luis M. 
Clasificación:
5.0

Trailer had old tires on it and one blew out on my trip. Had to wait and hour and half for roadside assitance

Mo D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marissa G. 
Clasificación:
5.0

I love this UHal on Massachusetts. Very large parking lot. Very spacious. Great Caring understanding Customer Service. A Staff that has A lot of Compassion for it's customers. We thank you.

Laticia H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Chris W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose R. 
Clasificación:
5.0

Gabrial was very pleasant to work with. Thank You,

JEFF W. 
Clasificación:
5.0

This was hard for me moving my moms thing, but this location went above and beyond

Tracy S B.  |  Overall Experience 
Clasificación:
5.0

Unknown to anyone, the first truck had a cut fuel line, so we returned it after gasoline spilled all over the ground at the gas station when we tried to fill it. It was inconvenient and wasted some time, but the staff gave us another vehicle and extended our time. The second truck was clean and worked well.

Theodore M. 
Clasificación:
5.0

Everything went as expected in a brief time.

Timothy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLAXTON H. 
Clasificación:
5.0

Very fast and great customer service

Donn M. 
Clasificación:
3.0

They top storage are hard to get to the ladders are unsafe

ROBERT Y.  |  Overall Experience 
Clasificación:
5.0

Staff was very friendly and ready to assist. ¡Gracias!

Daliana S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter S. 
Clasificación:
5.0

El cliente no dejó un comentario.

melina V. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jason W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARVIN C. 
Clasificación:
5.0

Nice and friendly employees

Ihsan T. 
Clasificación:
5.0

Yes and service is good

felipe J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy E. 
Clasificación:
5.0

Continue as is and all will be fine

JAMES P. 
Clasificación:
5.0

No problem what so ever. Good service, and very proffesional.

Ruben C. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK G. 
Clasificación:
5.0

Yes I was really satisfied with customer service they really take care of me and I really would recommend people there and I want to thank you guys for everything you do for me have a blessed day

Carol M. 
Clasificación:
5.0

El cliente no dejó un comentario.

christine R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRyan P. 
Clasificación:
3.0

Made a reservation for a different location. That location was reflected in email confirmation. However, once at that location, we were informed our booking was NOT there and was actually at the Lemon Grove location, with no explanation why. Very frustrating but the manager at Lemon Grove, though not super friendly, was helpful.

Samuel S. 
Clasificación:
5.0

My comment on Road sides assistant is that I got a flat tire traveling on 8th east to El Centro I call dispatch while talking to dispatch she hang UP THE AND ASKED ME WAIT IT TOOK ABOUT 15 MINS AND she answer telling me she will transfer my call to another dispatch why is happening?

David M. 
Clasificación:
1.0

None of the equipment was available and ready which I had previously ordered a couple of days before online. The truck wasn't even ready for me to pickup, although I did eventually get the truck.

Bernard D. 
Clasificación:
5.0

The staff is great, friendly and helpful.

JEFFREY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert A. 
Clasificación:
5.0

Gabriel the General Manager & Staven staff were outstanding. Rate 10-A. Thank you. Steve Weissinger.

Steve W.  |  Overall Experience 
Clasificación:
5.0

Service was exceptional

Anthony H. 
Clasificación:
4.0

El cliente no dejó un comentario.

RACHEL B.  |  First Impressions 
Clasificación:
5.0

You need to CLEARLY explain to potential customers that the price on the rental and the money (cash or credit card) to pay the day you pick up the vehicle, will NOT be the sum quoted as the total cash you need to pay the day you pick up, BUT, you need to pay the TOTAL estimated cost of the rental, which in most cases is like $300. Than the price they listed on the order as the total amount you need the day you pick up As is, it's confusing, and a surprise when you actually show up with the amount listed as the amount you need to pay the day you pick up. I'd this is confusing to you, feel free to contact me at chacta@gmail.com and I can forward you the copy of the order and topic I am explaining here. Best to avoid these types of miscommunications by simply quoting the ACTUAL total cash you need to show up with to rent from your company.

Jerry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DALLAS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antoinette M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Najma A. 
Clasificación:
4.0

Management and staff are okay they take care business here okay.

MARY R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jiovanny R. 
Clasificación:
5.0

Manager and staff was very helpful and polite.

Johnathan M. 
Clasificación:
5.0

Nice location and has everything you need for storage and moving.

Mario D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ariana C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY K. 
Clasificación:
5.0

It was an easy drop off. Employee was very helpful and we didn't even need to get out of our vehicle. He unlatched the trailer and sent us on our way. Very pleasant experience.

Daniel M. 
Clasificación:
1.0

They told me tge reserved a van at your West Haven branch but they don't have one there for me and I'm supposed to be ready tomorrow morning with a van!

JOHN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEREMY P.  |  Overall Experience 
Clasificación:
4.0

I was told the dealership to drop it off would not take the rig, so I spent over 7 phone calls, three internet chats, two call backs and 6 hours later on hold finally found out where to drop it off. It was horribly frustrating and although the local people were great, the corporate level, customer service is none exsistant.

Rhea M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim B. 
Clasificación:
5.0

Ninguno

Alfonzo S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Olivia F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ivan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jayla O. 
Clasificación:
3.0

We are very disappointed that we originally were quoted the same price to choose one way or round trip since we were driving out of state. And we were not able to change it after deciding to do one way instead of round trip without being charged 3x the amount which is thousands of dollars.

JOSEPH M. 
Clasificación:
4.0

El cliente no dejó un comentario.

dan H. 
Clasificación:
5.0

They people were all extremely nice and helpful! My original order was changed and I had to go to this location which I was not happy about however they made me happy that I was forced to go to them! I highly recommend this location!!!

Jacque C. 
Clasificación:
5.0

Gabriel the manager. A 17 year veteran was outstanding. Sincerely Steve Weissinger

Steve W.  |  First Impressions 
Clasificación:
2.0

The truck that was given to me was new but it was dirty. There was at least a hundred bugs on the windshield and the inside of the window had a film on it and stuff that was spilled all over. I had to pull off the road to go through my haul just to find some rubbing alcohol and a microfiber to clean the windows because it was difficult to see clearly. The tires were 15-20psi lower than the recommended tire pressure of 80 psi I've had issues with tire pressure and cleanliness from this location in the past and clearly my past complaints haven't made any difference. Thankfully I've now moved away from the area and will no longer need to rent from the lemon grove location.

Franky G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Adrian F. 
Clasificación:
5.0

El cliente no dejó un comentario.

RENE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Job L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRISHA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary R. 
Clasificación:
5.0

Large well stocked yard. Very friendly guy helped me.

Steffen H. 
Clasificación:
5.0

Not much ,it was a great experience all around, thank you!

Chris J. 
Clasificación:
5.0

El cliente no dejó un comentario.

gary M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julio J. 
Clasificación:
5.0

El cliente no dejó un comentario.

sinoi L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DERLY C. 
Clasificación:
4.0

Great Customer service, didn't have trucks i wanted to rent handy or dolly on hand i needed hopefully in future will be better

Steven G. 
Clasificación:
1.0

I rented a 17' truck today. The ramp on the trailer was so slippery which unfortunately caused a fall accident. Later I realized the whole ramp was full og grease. I believe the grease had been used on the lock and levers nd somehow it ended up on the ramp! I know safety is a priority for U-haul and that is the reason I am bringing this to your attention.

Amin A. 
Clasificación:
5.0

Keep doing what your doing ✊🏿

Alphonso S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor P. 
Clasificación:
5.0

staff was very helpful even when it was very busy

tressa R. 
Clasificación:
2.0

El cliente no dejó un comentario.

MADISON C.  |  Overall Experience 
Clasificación:
2.0

I made my reservation with time and just because I want to confirm at the day of the reservation, I was told that it was gave to some else that pay first buy my was a package deal with the rental of the uhual.

Luis L.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Dominique T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Avaline F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thanh T. 
Clasificación:
3.0

See above.

Katelyn B. 
Clasificación:
2.0

Neither truck had oil and a repair truck had to be sent to our site to fix both vehicles.

Lindsay B. 
Clasificación:
5.0

Excellent customer service! Efficient. Honest.

ALBERTO A. 
Clasificación:
1.0

I pick up a van and it was invested with ants. Whiten I realized it made 3 calls trying to change vans but repeatly got put on hold. But agent was nice about it on return of truck

Darnell G. 
Clasificación:
3.0

I've used this location several times over the last 5 years and have never had a serious complaint. This time it was terrible. The truck I reserved ahead of time wasn't there when I showed up to use the mobile app forcing me to go inside to resolve, the line inside was slow and long, the person who helped me was bouncing between multiple terminals/customers, the fuel level was below where the contract stated it was, the link to verify the trucks conditions and fuel was very delayed causing me further time lost, and the truck was not as clean as usual when picking up from uhaul. Overall I was very disappointed with the entire pick up experience and if this had been my first time I would never use them again but I'm hoping it was just a rough weekend for them due to high volume of rentals and low staff. There usual track record of fast, kind, helpful service and clean, accurate, well maintained trucks is their saving grace. I'll be giving them another go on my next move and hopefully they'll be back to their regular high standard.

AUDRA D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carlos L. 
Clasificación:
5.0

Nothing to comment

Mark S. 
Clasificación:
5.0

Can't think of anything. I am extremely happy with the service.

RHONDA K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Virgil W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOB T. 
Clasificación:
5.0

Everything was great.

Sharavyn P. 
Clasificación:
3.0

When I went to return my rental, there were THREE gentlemen outside. Only one of them was busy with another customer. The other two just watched me as I struggled with the online return process. Maybe next time approach the customer to assist with the return. Or get rid of the sign that says “during business hours please wait here with your rental….” Next time, at least acknowledge your customer that's waiting for assistance.

Daliana S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERI H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Yusimiley B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim B. 
Clasificación:
5.0

Very professional and friendly.

Terrell B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy A. 
Clasificación:
5.0

My experience was user friendly, convenient and hassle free. My compliments to your team at Lemon Grove !

Thomas C. 
Clasificación:
5.0

Staff was really nice and helped me move in. My particular unit was not available after having a reservation but the staff helped me get another unit for the next month! Security is also great here.

Cheryl S.  |  First Impressions 
Clasificación:
5.0

The woman that helped me was very professional, polite, and courteous. She was really easy to talk to. I was pleased with her and the whole staff.

Koloseta P. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
1.0

One tire was about to blow up before we even started loadong the trailer. I took back to the center that reserved the trailer, the employrr was rude and the manager eefuses to help. I had to take the trailer and the tire blew up in front of my house. This cod of easily gone bad really quick. Uhaul does not care about their customers safety.

joe R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mario W. 
Clasificación:
5.0

Fast service

tomarkic w.  |  First Impressions 
Clasificación:
5.0

You were the first one I used in my life and I saw your storage and I felt for it. You are an excellent business. Thank you for taking care my need. Yes, if I need a storage, I will go back to you definitely. Also I will recommend you to everyone. Take care and thank you again.

Terabata G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sylvia G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JENEFFER C.  |  Overall Experience 
Clasificación:
5.0

Loved the 24/7 access. Staff were always helpful and friendly and professional.

GUADALUPE M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandon T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Paige W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Godfrey P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

QUINN D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul C.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Alaexzandria Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonardo N.  |  Overall Experience 
Clasificación:
5.0

I used this unit for almost a year and have no complaints.

NINA P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

elizabeth O.  |  Overall Experience 
Clasificación:
5.0

Costumer service was Great 👍

KEVEN B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

TAMARA P.  |  Overall Experience 
Clasificación:
5.0

I will definitely us uhaul an Storage again and recommended it.

Frank M.  |  First Impressions 
Clasificación:
5.0

Loved it

ADAM F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Al C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

graciela j.  |  Overall Experience 
Clasificación:
4.0

The assistant manager was always really great and helpful. Unfortunately I can't remember his name.

PAIGE S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BERNARD M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

EARLENE A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua S.  |  Overall Experience 
Clasificación:
4.0

We had two units. One unit was well lit but the smaller temperature controlled unit was very dark. Staff are very good. I had a horrible experience at the last U-Haul storage facility in Texas. Lemon Grove in CA was much better.

ROCHELLE M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kellie E.  |  First Impressions 
Clasificación:
4.0

Everything was great except for the outside area. It was dirty, empty food containers, bottles, garbage all over the sidewalk and parking lot. Also some sketchy people hanging around the facility that made it feel unsafe if I had been the alone.

Shari H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIK J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLES A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia O.  |  Overall Experience 
Clasificación:
3.0

Very good experience. My only disappointment is they wouldn't apply a moved out early to my other unit. I found the staff to be very helpful. I don't like there are no trash facilities on site.

ROCHELLE M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Albino S.  |  First Impressions 
Clasificación:
4.0

Move in was very complicated. Didn't know where to check in…! Went to get help from the customer service. They were friendly, but not very helpful. First time I went to customer service they helped me check in, and showed me on a map where my unit was. Walked around the whole placed still confused about where my unit was, and when I found it, it was locked! I went back and water in line again in customer service explaining I couldn't get into it. They sent the trainee to unlock my locker, and there was not a lock ready for me to apply. After going back to customer service a 3rd time explaining I rented online they gave me a lock, and sent me on my way.

Cory B.  |  Online Move In 
Clasificación:
4.0

Would like to access past 7pm

Hannah S.  |  Overall Experience 
Clasificación:
5.0

Really nice people! Been doing business with this particular U-Haul, like forever. Why, because the people who work there are so Nice and professional!!

WILMA N.  |  First Impressions 
Clasificación:
3.0

There was no carts available to help making the moving experience better. Walking back and forth carrying your things is not fun

Idalia S.  |  Online Move In 
Clasificación:
5.0

It is like a Ray of sunshine to use u haul !

JOYCE H.  |  First Impressions 
Clasificación:
4.0

The only issue was finding a cart available to assist with unloaded and transporting.

Hannah S.  |  First Impressions 
Clasificación:
1.0

The six months that I rented my storage from U-Haul. When I went to my storage unit to grab a few things it was never a cart available. So that's why I end up switching out to another unit at another place.

RICKI P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mauricio C.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Ladarius B.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Silvia V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bianca C.  |  Overall Experience 
Clasificación:
5.0

Clean, convenient, friendly, professional service!

Margarett w.  |  Overall Experience 
Clasificación:
5.0

Very helpful, and accommodating. Pleasant staff respectful well-mannered clean business and people that keep their word.

Willie w.  |  Overall Experience 
Clasificación:
2.0

System was shut down and a lot of my time was wasted

SHANAE L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

VERNON M.  |  First Impressions 
Clasificación:
5.0

The whole overall experience was great. But there definitely needs to be better lighting. It was very hard to see in the units let alone the hall ways.

Sarah L.  |  Overall Experience 
Clasificación:
5.0

The Staff member Kelley, went out her way to accommodate me.

Ben H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric P.  |  Overall Experience 
Clasificación:
5.0

The staff were very friendly, patient, and helpful with my move-in, questions, and schedule changes.

Michelle P.  |  First Impressions 
Clasificación:
5.0

Professional, easy to talk with, good information

Brenda L.  |  First Impressions 
Clasificación:
4.0

The inside of my unit was unfinished concrete, with dust and crumbled concrete all around. There was no lighting inside the inside the unit, and next door, labelled mechanical room was racks of servers, and a multitude of monitors. This dealership, just to make clear, had become a target of frequent smash and grab runs, some involving equipment. One day, there were three intelligence analysts in the mechanical room studying their footage of the theft of a truck off the lot. Literally, a veritable hub of Intel for the border just south via the rail line. 10/10 I would trust my stuff to them yet again. Bang on staff, management that will surprise you with the best deal even you least expect it, and really understanding.. Do not go to the National City location. They are like visiting OCS on pick up day.

CHRISTOPHER R.  |  Overall Experience 
Clasificación:
5.0

I had an amazing experience. Highly recommend this location to anyone looking to store.

Ceasar S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

michael h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vickie M.  |  First Impressions 
Clasificación:
3.0

We had an unfortunate reservation mix up that cost us to lose much needed time & money. I had made the reservation online for a 4x7x8 size unit weeks prior. Our son wanted to move some items in prior to our arrival/original move in date of May 22. I was able to change it to May 20 but unfortunately our son ended up not being able to borrow a truck so he did not go, which ended up being a "no show" resulting in canceling the entire reservation. I was not made aware of this cancellation policy so was very surprised to show up on the 22nd, no reservation to be found & discovering that this particular size was no longer available-only a larger, more expensive 8x10 was. We were in a 'must have' situation since we were only there to help our son for the day & the Uhaul truck we had rented at this same location was waiting. I feel a simple phone call or email to notify me of this change/no-show/cancel policy would have alleviated a lot of stress.

Melissa A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RICKY V.  |  First Impressions 
Clasificación:
3.0

Having a Ubox was inconvenient. The actual unit i switched too was better in that aspect. Clean facility. And secure. The staff change alot. Not always practicing good Customer Service. Long waits. Constant mix ups.

Deja M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Ismael R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bianca C.  |  First Impressions 
Clasificación:
5.0

I surely do not remember the name of the Me Too! Says location but I will have to say they have very well trained in friendly staff dinner we all definitely deserve a raise

Sarah L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia O.  |  First Impressions 
Clasificación:
3.0

My unit is the Second Story didn't describe on how to use a ladder to get my stuff into the unit very unhappy both have to climb the stinky ladder go in and out of my unit

Eric B.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTINA H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH PATRICK H.  |  Overall Experience 
Clasificación:
5.0

Everyone was very professional, informative and kind. They went beyond their professionalism to make me feel comfortable about my decision.

Chad F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JIMMY M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JUNE H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KAMMY T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

LEANNE B.  |  Overall Experience 
Clasificación:
1.0

The manager is rude and aggressive. Threatening toward women and needs a replacement or training and anger management.

vanity k.  |  Overall Experience 
Clasificación:
5.0

Kelly was great help to me, she even went out her way to find me a cart to put my stuff on to take it to the storage.

RICKI P.  |  First Impressions 
Clasificación:
5.0

I'm sorry that I can't remember the young lady that helped me. She was so friendly and helpful. She took the time to take me to my storage room, and made sure everything is fine. She noticed that the door was hard to open, because it was hitting the floor when you open it. She made a phone call immediately, and it was all fixed when I came in to move my things

Milagros A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Wiley N.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

SHALISA W.  |  First Impressions 
Clasificación:
4.0

Very friendly love you all service they also help you with financial when you can not pay on time do to Covid19 there will give you discount or they would wave their past do fee thanks to The manager for you all of your help manager Kelly as very understanding very helpful do appreciate I was was them for 8 months and she understood everything that was going to her thank you very much Kelly for help on the album a hard time dealing with the COVID19 How we me was my disability take it to and from my idols are really do appreciate the easy access for those that are disable R have disability You Hall Massachusetts's to keep up the good work we appreciate all the hard work and you're going to stand open door in this hard times

antia g.  |  Overall Experience 
Clasificación:
4.0

It was a good experience for me. I appreciate all the help that I received from the workers there.

henrietta r.  |  First Impressions 
Clasificación:
5.0

Kelly did a great job helping me get set up. It was fast and easy!

Dawna U.  |  First Impressions 
Clasificación:
5.0

Great people and great facilities.

DANIEL S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Roy r.  |  First Impressions 
Clasificación:
4.0

Gina, the marketing manager, and Daniel Rios, the general manager, we both service-oriented and compassionate. Kelli, the assistant manager, however, was not. She did not look for solutions and has rigid and uncompromising decision making tendencies, which is not helpful to customers, especially during an unprecedented pandemic. Gina was amazing through. She acknowledged my concerns and apologized, which is everything to a customer, and she followed up to ensure resolution was reached. In doing so, she'll have a repeat customer and referrals from me.

vivian m.  |  Overall Experience 
Clasificación:
5.0

Kelly and Levy were very helpful. We unfortunately had to move out, but even that experience was pleasant. We thank you all for your help.

Steve R.  |  Overall Experience 
Clasificación:
5.0

I felt very comfortable with their staff very good people I will always use them if I need them again thank u so much.

Loretta W.  |  Overall Experience 
Clasificación:
5.0

I moved to my beautiful apartment didn't need storage anymore. Thankyou nasim

NASIM S.  |  Overall Experience 
Clasificación:
5.0

Zahkayah was very nice and pleasant even when her day was going kinda rough. She always had a nice smile.

bessie b.  |  Overall Experience 
Clasificación:
5.0

Due to a change in my payment method for my storage unit, there was confusion which caused delays and late fees and lien were attached to my account. I'm very grateful for the patience and professionalism of Mr. Rios, Manager. He took the time to review my account and this matter has been resolved. Thank you Mr. Rios.

FELICIA W.  |  First Impressions 
Clasificación:
5.0

We are very pleased with Uhaul's staff and facility. Kiki is an exceptional employee who goes 110% in servicing the customers. KiKi made our storage time there very enjoyable. Recommend that KiKi be rewarded for her work. Jerry & Vicky Esqueda

JERRY E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Minnie B.  |  First Impressions 
Clasificación:
5.0

Great Staff and customer service.

Rosalio R.  |  Overall Experience 
Clasificación:
5.0

Renting storage space from U-Haul was the easiest ever!! No contracts and oodles of paperwork to fill out, just pay and store, SIMPLE!! I appreciated this more than anything. Prices were reasonable, clean interior spaces, and a convenient location made the entire experience a pleasure. Thanks for being there when I needed you. Your facility will be first in my mind if extra space is needed in the future. Big thanks to you!!

Toni B.  |  Overall Experience 
Clasificación:
5.0

Great customer service from all the staff members.

Rosalio R.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Xanthe M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

beverly anne n.  |  Overall Experience 
Clasificación:
5.0

On Friday July 31st, everything was excellent great customer service dispit the traumatic experience everyone dealt with, the online had a mess of things but Levi helped us and accommodating me in my time of need. On Sunday the 8/2/20 I had a different experience I did not receive the care like on Friday, I was not pleased with how the day turned out due to not having all information. On 8/4/20 my storage had a flood and Levi again went above and beyond helping me get my unit in order, Daniel the manager went above and beyond as well. I'm happy they helped me.

Monika B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

reginald p.  |  First Impressions 
Clasificación:
5.0

Sandy was super helpful and so kind. She made me feel very comfortable and safe while getting my storage unit set up. Best experience I've had with u-haul yet!

Ashley L.  |  First Impressions 
Clasificación:
5.0

Steven was very helpful in finding us a cart for moving, very polite and respectful.

Jeunita R.  |  Overall Experience 
Clasificación: