Customer Reviews for U-Haul Moving & Storage of Lemon Grove

6,394 comentarios

1805 Massachusetts Av   Lemon Grove, CA 91945
(W Of Lemon Grv Av)

(619) 460-6370

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(619) 460-6370

1805 Massachusetts Av
Lemon Grove, CA 91945
(W Of Lemon Grv Av)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

Absolutely not. I want to speak with someone about this unacceptable issue right away. Can someone please contact me as soon as possible. ~Chris Fortney / Aloha Movers (858) 900-7111

CHRISTOPHER F. 
Clasificación:
4.0

Everything was great except for the outside area. It was dirty, empty food containers, bottles, garbage all over the sidewalk and parking lot. Also some sketchy people hanging around the facility that made it feel unsafe if I had been the alone.

Shari H.  |  Overall Experience 
Clasificación:
1.0

Bring in corporate to straighten this place up. Worst Uhaul experience ever.

WILLIAM L. 
Clasificación:
5.0

Not much. The staff in this location is extremely helpful, professional and welcoming. The truck and rented equipment were good. Return was simple. I'm a happy customer!

Kendall M. 
Clasificación:
4.0

El cliente no dejó un comentario.

DENISE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAVIER F. 
Clasificación:
1.0

El cliente no dejó un comentario.

VALERIE B. 
Clasificación:
5.0

The young kid who loaded our u-box on the trailer did not know what he was doing. We waited 15 minutes before asking for his supervisor, and then his supe realized he was trying to load the pod backwards abd has to turn it around. Our stuff ended up being fine, but it was kind of concerning considering all our belongings were in the hands of incompetent staff. Overall we had a seemless experience and staff were very helpful.

MIRANDA W. 
Clasificación:
5.0

Great customer service. Very fast and knowledgeable staff. Great and easy experience overall.

Ashley S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEANETTE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC CHARLES P. 
Clasificación:
3.0

The rates were ridiculous I'll buy a trailer before I ever rent fro Uhaul again

DAVID K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELAINE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIK J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Virgil D. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTOR T. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLES A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Angel M. 
Clasificación:
5.0

We always use this uhaul location in Lemon Grove when we are needing to move items that won't fit in our car. Staff are very friendly and get us taken care of fast.

RUTH C. 
Clasificación:
2.0

El cliente no dejó un comentario.

MATTHEW T. 
Clasificación:
5.0

I've used this location for its convenience, easy of driving into and friendly staff. In and out in less than 5 minutes!!! Great job!!!

RIGOBERTO H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTURO E. 
Clasificación:
5.0

Helpful in unhooking trailer and check out

John V. 
Clasificación:
5.0

The installation did take a lot longer than expected but as I had no time constraints it was not a problem. Everyone was very helpful and polite.

Andrea B. 
Clasificación:
5.0

Very helpful staff.

FREDY C. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cjay Ramos V. 
Clasificación:
5.0

Just check wiring a lil electric tape goes a long way other then that I'd always come back

FRANCISCO M. 
Clasificación:
5.0

Steven is the best service consultant I've ever had at this location. He made my rental a breeze and so simple from beginning to end.

CHRISTIAN N. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEO V. 
Clasificación:
3.0

Very good experience. My only disappointment is they wouldn't apply a moved out early to my other unit. I found the staff to be very helpful. I don't like there are no trash facilities on site.

ROCHELLE M.  |  Overall Experience 
Clasificación:
2.0

The clerk who took care of me wanted to overcharge me on the fuel charge.

OSCAR Q. 
Clasificación:
4.0

Pleasant experience

DAVID B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BONNIE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura V.  |  First Impressions 
Clasificación:
3.0

Same BS on returning the vehicle, they have a location 1 block from my residence, but NO, you have to drive their and your own recovery vehicle an extra 11.5 miles to return the rental in an out of the way location, another nice move, NOT !!!!but for them OH YEAAA $$$$$$

JEAN CLAUDE C. 
Clasificación:
5.0

Great Experience Today. I tried this location again because of convenience. Last time there was a little hiccup because my reservation was not honored because the van I ordered wasn't available. Today there was no problem and I didn't have to go to the Jamaica location!!!

REGINALD L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SABRA B. 
Clasificación:
4.0

The outside of the van was quite dirty, as well as the mirrors.

Jennifer D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melvina B. 
Clasificación:
3.0

ND

SHARON B. 
Clasificación:
3.0

El cliente no dejó un comentario.

CAMEO K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janice S. 
Clasificación:
5.0

Great service/ guys hooking up trailer to van we're Exceptional good service great attitude I will be returning every time I need a rental trailer

BARRY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAWRENCE V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARIA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John K. 
Clasificación:
5.0

ND

SHARON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julio J. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMMANUEL S. 
Clasificación:
3.0

Return customers shouldn't have to go thru the calling a second phone number. Your making grown adults feel like children. If you have had problems with a customer than yes but adult customers with a history of renting from you and the last people you should offend with such practices.

CHRISTOPHER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY T. 
Clasificación:
4.0

The staff is exceptionally polite and helpful. They did a great job installing my new hitch.

Juliana J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albino S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julio J. 
Clasificación:
4.0

Move in was very complicated. Didn't know where to check in…! Went to get help from the customer service. They were friendly, but not very helpful. First time I went to customer service they helped me check in, and showed me on a map where my unit was. Walked around the whole placed still confused about where my unit was, and when I found it, it was locked! I went back and water in line again in customer service explaining I couldn't get into it. They sent the trainee to unlock my locker, and there was not a lock ready for me to apply. After going back to customer service a 3rd time explaining I rented online they gave me a lock, and sent me on my way.

Cory B.  |  Online Move In 
Clasificación:
5.0

always friendly, fast and helpful

STANLEY K. 
Clasificación:
4.0

Would like to access past 7pm

Hannah S.  |  Overall Experience 
Clasificación:
5.0

the people were very friendly and helpful :) very pleased with my experience!

JAYKKOB G. 
Clasificación:
2.0

You can improve the mobile check in. I Had to go inside to check out the truck cause someone had taken it. I was told the site manager did. It took longer than expected so that was a disappointment. But other than that it was ok.

SALVADOR F. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN F. 
Clasificación:
5.0

I rented the 10 ft moving van this time. Very happy with the quality, speed and process. My previous rental a few months ago was not so good. Glad this time they really improved and did a wonderful job!

Christopher H. 
Clasificación:
5.0

The people are amazing but it is unbelievable to me that they use personal cell phones for all transactions including taking photos of drivers licenses. Please provide company managed phones for at least company owned locations.

Lane S. 
Clasificación:
1.0

No more comments!!!

CHRISTOPHE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPFANIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dametreus M. 
Clasificación:
4.0

Workers were friendly and helpful

CHRISTINA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSA S. 
Clasificación:
1.0

Worker got mad at us for dropping off there. Said we needed to take it elsewhere although this was the location given by uhaul. The further drive created an extra fee for miles traveled. So we had to take it elsewhere and we were charged because we took it elsewhere

Faruk N. 
Clasificación:
5.0

Everyone and process was great , uhaul was dirty. I made a comment and worker cleaned windshield.

Michelle D. 
Clasificación:
5.0

I didn't receive a confirmation of me dropping off the trailer @ U-Haul Moving & Storage of Lemon Grove 1805 Massachusetts Av Lemon Grove, CA 91945

Abel G. 
Clasificación:
5.0

Really nice people! Been doing business with this particular U-Haul, like forever. Why, because the people who work there are so Nice and professional!!

WILMA N.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

LUTHER T. 
Clasificación:
5.0

Thank you for installing my hitch. Great job all around. Entire staff was helpful and friendly

David T. 
Clasificación:
3.0

There was no carts available to help making the moving experience better. Walking back and forth carrying your things is not fun

Idalia S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH S. 
Clasificación:
5.0

When I made the reservation, I made it to drop off in lemon grove. As soon as I left the pick up location in Menifee I got a text message saying to drop off at different location. I called the lemon grove location and talked to a uhaul operator who said it was okay to drop off my truck at any uhaul spot So went to my original drop off location and they said they had no idea I was coming and that I might have to pay a fee for bringing it to a different drop off that was given to me after I picked up my truck. Even though they were the location to drop off on my original reservation. Anyways it all worked out

Brandon C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
5.0

Very friendly, courteous staff and vert well managed!!

MICHAEL J. 
Clasificación:
5.0

It is like a Ray of sunshine to use u haul !

JOYCE H.  |  First Impressions 
Clasificación:
5.0

Best Customer Service, very supportive and friendly...

SURYA K. 
Clasificación:
5.0

Probably more staff for returning department.

Leticia V. 
Clasificación:
5.0

El cliente no dejó un comentario.

david L. 
Clasificación:
5.0

good

John T. 
Clasificación:
4.0

Ensure the truck number on the invoice is the same truck you give the customer.

Kevin F. 
Clasificación:
4.0

The only issue was finding a cart available to assist with unloaded and transporting.

Hannah S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zeki P. 
Clasificación:
5.0

The staff were completely professional

Larry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADRIAN A. 
Clasificación:
1.0

The six months that I rented my storage from U-Haul. When I went to my storage unit to grab a few things it was never a cart available. So that's why I end up switching out to another unit at another place.

RICKI P.  |  Overall Experience 
Clasificación:
5.0

Friendly guys who were helping me out today

ERIC P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALGEREDIA R. 
Clasificación:
4.0

El cliente no dejó un comentario.

JACQUELINE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mauricio C.  |  Overall Experience 
Clasificación:
5.0

Staff was very efficient, helpful, and friendly. Pick up and drop off was very timely. Location was very convenient.

PAUL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Abigail F. 
Clasificación:
5.0

Customer Service is awesome at this location. The General Manager was very respectful and cordial as was his team. Excellent first time experience for me

Deborah S. 
Clasificación:
5.0

Loved the staff and quick response.

Elvie R. 
Clasificación:
5.0

It the best location .

BAHAA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Ladarius B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMISE C. 
Clasificación:
5.0

Staff was very friendly. The wait to get checked in was super short!

Amy K. 
Clasificación:
2.0

El cliente no dejó un comentario.

Silvia V.  |  Overall Experience 
Clasificación:
5.0

Very well oiled machine. The professionalism was very apparent from the start and the overall moving experience was a whole lot more efficient because of your staff. Thank you and keep up the great work!

Cheryl C. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS R. 
Clasificación:
5.0

Shout out to Steven or Stephen (not sure how to properly spell it, sorry) and the other gentlemen outside for helping me with my account questions. Steven quickly managed to assist me with my Uhaul certificate in less than 5 minutes. He had a welcoming smile and attitude. Overall friendly environment, friendly staff. They need a raise Uhual.

ADRIANA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julio J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don M. 
Clasificación:
5.0

Everyone was absolutely awesome!!! From check in to drop off everyone was amazing!

MARK T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bianca C.  |  Overall Experience 
Clasificación:
5.0

Clean, convenient, friendly, professional service!

Margarett w.  |  Overall Experience 
Clasificación:
5.0

Very helpful, and accommodating. Pleasant staff respectful well-mannered clean business and people that keep their word.

Willie w.  |  Overall Experience 
Clasificación:
2.0

System was shut down and a lot of my time was wasted

SHANAE L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

VERNON M.  |  First Impressions 
Clasificación:
5.0

The whole overall experience was great. But there definitely needs to be better lighting. It was very hard to see in the units let alone the hall ways.

Sarah L.  |  Overall Experience 
Clasificación:
5.0

The Staff member Kelley, went out her way to accommodate me.

Ben H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric P.  |  Overall Experience 
Clasificación:
5.0

The staff were very friendly, patient, and helpful with my move-in, questions, and schedule changes.

Michelle P.  |  First Impressions 
Clasificación:
5.0

Professional, easy to talk with, good information

Brenda L.  |  First Impressions 
Clasificación:
4.0

The inside of my unit was unfinished concrete, with dust and crumbled concrete all around. There was no lighting inside the inside the unit, and next door, labelled mechanical room was racks of servers, and a multitude of monitors. This dealership, just to make clear, had become a target of frequent smash and grab runs, some involving equipment. One day, there were three intelligence analysts in the mechanical room studying their footage of the theft of a truck off the lot. Literally, a veritable hub of Intel for the border just south via the rail line. 10/10 I would trust my stuff to them yet again. Bang on staff, management that will surprise you with the best deal even you least expect it, and really understanding.. Do not go to the National City location. They are like visiting OCS on pick up day.

CHRISTOPHER R.  |  Overall Experience 
Clasificación:
5.0

I had an amazing experience. Highly recommend this location to anyone looking to store.

Ceasar S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

michael h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vickie M.  |  First Impressions 
Clasificación:
3.0

We had an unfortunate reservation mix up that cost us to lose much needed time & money. I had made the reservation online for a 4x7x8 size unit weeks prior. Our son wanted to move some items in prior to our arrival/original move in date of May 22. I was able to change it to May 20 but unfortunately our son ended up not being able to borrow a truck so he did not go, which ended up being a "no show" resulting in canceling the entire reservation. I was not made aware of this cancellation policy so was very surprised to show up on the 22nd, no reservation to be found & discovering that this particular size was no longer available-only a larger, more expensive 8x10 was. We were in a 'must have' situation since we were only there to help our son for the day & the Uhaul truck we had rented at this same location was waiting. I feel a simple phone call or email to notify me of this change/no-show/cancel policy would have alleviated a lot of stress.

Melissa A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RICKY V.  |  First Impressions 
Clasificación:
3.0

Having a Ubox was inconvenient. The actual unit i switched too was better in that aspect. Clean facility. And secure. The staff change alot. Not always practicing good Customer Service. Long waits. Constant mix ups.

Deja M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Ismael R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bianca C.  |  First Impressions 
Clasificación:
5.0

I surely do not remember the name of the Me Too! Says location but I will have to say they have very well trained in friendly staff dinner we all definitely deserve a raise

Sarah L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia O.  |  First Impressions 
Clasificación:
3.0

My unit is the Second Story didn't describe on how to use a ladder to get my stuff into the unit very unhappy both have to climb the stinky ladder go in and out of my unit

Eric B.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTINA H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH PATRICK H.  |  Overall Experience 
Clasificación:
5.0

Everyone was very professional, informative and kind. They went beyond their professionalism to make me feel comfortable about my decision.

Chad F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JIMMY M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JUNE H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KAMMY T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

LEANNE B.  |  Overall Experience 
Clasificación:
1.0

The manager is rude and aggressive. Threatening toward women and needs a replacement or training and anger management.

vanity k.  |  Overall Experience 
Clasificación:
5.0

Kelly was great help to me, she even went out her way to find me a cart to put my stuff on to take it to the storage.

RICKI P.  |  First Impressions 
Clasificación:
5.0

I'm sorry that I can't remember the young lady that helped me. She was so friendly and helpful. She took the time to take me to my storage room, and made sure everything is fine. She noticed that the door was hard to open, because it was hitting the floor when you open it. She made a phone call immediately, and it was all fixed when I came in to move my things

Milagros A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Wiley N.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

SHALISA W.  |  First Impressions 
Clasificación:
4.0

It was a good experience for me. I appreciate all the help that I received from the workers there.

henrietta r.  |  First Impressions 
Clasificación:
5.0

Kelly did a great job helping me get set up. It was fast and easy!

Dawna U.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Roy r.  |  First Impressions 
Clasificación:
5.0

Due to a change in my payment method for my storage unit, there was confusion which caused delays and late fees and lien were attached to my account. I'm very grateful for the patience and professionalism of Mr. Rios, Manager. He took the time to review my account and this matter has been resolved. Thank you Mr. Rios.

FELICIA W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Minnie B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

reginald p.  |  First Impressions 
Clasificación:
5.0

Helpful staff

kripalini r.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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