Thank you so much for being there for me when I had a last minute need. Everything was perfect from start to finish.
BILLIE B.Customer Reviews for U-Haul Moving & Storage of Lanham Bowie
Testimonials From Recent Customers
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Better customer service
ANDREWDARNELL D.Much better than last time I came.
Curtis R.I had to call several times and then wait on hold for an hour. My mileage was incorrect and still can't get through to the office.
RENITA W.The all working staff needs to be trained as far as customer service,welcoming their guests walking through the doors and how to be courteous goes a long way. I've worked to customer service for over 30 years walking into Martin Luther King HWY facilities U-Haul was not a good experience.
DEVALL S.I rented a vehicle Sunday, 11 April, returning vehicle same day to same location. Contract #25208712. I received a bill for $86 via email same day, charging to my credit card. Which was my expected cost. I just received another email bill today charging my credit card (without authorization) another $125 stating I just turned the vehicle in today (3 days later!). I want these additional charges removed immediately. Like, today or I will seek legal council to deal with it. These are very unscrupulous business practices.
James W.The customer service representative explained that the delay in getting the vehicle ready was due to the vehicle's interior had to be sanitized because it was just returned by another customer. The exterior of the vehicle was not cleaned, because I needed to leave. He noted the dirty exterior in the rental notes.
REGINALD W.Have more than one (1) agent at the counter to attend the line which grows fast especially on weekends. Must have separate attendants to receive returned vehicles. Overall my experience was flawless., thanks steve mgaza
STEVEN M.I was told I would get a call 2 days prior to notify time of delivery of U-box; however that didn't happen and was given different times the day before. On actual delivery date, I had to call around and finally got a hold of actual delivery person. Communication was also poor when U-box was picked up especially since I wanted to return all of the furniture pads I didn't use so had to make a trip out to physical store to just return. Overall, this location in MD made the process more stressful because of the poor communication.
Jonathan T.I got charged the wrong price
KHALIDM A.Make sure that nonprofit organization are not charged tax at the point of sale. I mentioned to the rep that my Organization The Solid Foundation, Inc is was a nonprofit he said you all don't offer anything for nonprofit
LATASHA W.Upon return l was really disappointed. I pulled up to the equipment return during normal business hours and no one was there. I had a question that needed to be addressed. I sat in the equipment return line for about ten minutes, while also calling the store from inside the van. It said estimated wait time was over twenty minutes. I go inside the store and no one is there. For a few minutes. The store is unlocked, it's 3 in the afternoon and no one is at the front desk, behind in the employees office... nothing. Around twenty minutes after, someone was finally in the office and because some other customer went in the store before I got back inside the one employee behind the desk now just ‘hurried' me out and said just leave your keys on the seat. Only person who graciously helped that day was a woman with the last name Bussey (?). This location though gives me very disorganized and unprofessional. Couldn't believe how the quality of service dropped.
Jason A.Continue to provide the excellent service you provided me. Thanks to Ebony for helping me navigate the automation required to negotiate the purchase!
MATTHEW B.The staff were friendly, helpful, and courteous. The pick-up truck I rented was in great condition, only had 2400ish miles on it, handled great. I will definitely use this location again for all of my truck rental/moving needs. The check-in and return process was quick and easy.
scott K.For mobile pickup, u-haul should designate zones so anyone can see which zone the truck is in and not have to walk/drive the entire lot. Also it would be nice if any accessories purchased beforehand were already placed in the rental truck and did not need to be taken from the counter and carried to the truck.
Marcus M.Fast service and professional
SAHR L.Our Representative Customer service was out of this world , she was outstanding.
JAMIA N.Store was very tidy and exceptionally neat.
VICTORIA S.The pickup and counter service was great. Inside the truck was not clean.
Bernard D.Your truck got hole on the roof, and your representative did not inform me, the renter. Why was the truck not fixed when Uhaul knew the damages on the truck?
CHRIS A.The person who checked me in is very rude and lacks customer service ethics. Very poor attitude, unwelcoming. I forgot my phone ear buds in the cargo van I rented only to return few hours later and is gone. First they said the van was rented out already, later said the van was still there but they could not find my lost item. I did not believe it, I believe I lost it there. You need better accountability and honest staff. U can call me for comments Dr. Joseph Nnadike (301 806 6520
JOSEPH N.The people were not customer centered
MERRILL S.I think everything ok
MAGDA B.A DIREC PHONE LINE TO THE STORE I WAS ON HOLD FOR 1 HOUR AND STILL DID NOT SPEAK TO ANY ONE ABOUT THE FAULTY EQUIPMENT 5 HOURS OF DRIVING AND A WASTED DAY BECAUSE NO OTHER UHAUL CENTER WAS ABLE OR DIDN'T WANT TO HELP WITH THE ISSUSE
ANTHONY H.Hire more staff to limit customers waiting
ALIMATU C.Prices are too high. Other uhaul locations have an option that include a specific number of miles in the rental.
TIFFANY T.I had some problems verifying on the app, could not get through to verify to close out the contract after closing hours but, thank you for such good service, and your customer service department is great
NORA S.The workers there used a lot of vulgar language when dealing with the customers. Super unprofessional and should honestly be removed from working there.
JUSTIN B.Customer Service was at it's best! They were very professional, friendly and courteous. I would also go back to this same location in the future.
LUCINDA T.I was highly inconvenienced by coming to this location because my original reservation at JK Carroll on Route 301 in Bowie never updated my reservation and I was forced to come to the new location. However the entire staff at the Lanham location was excellent especially your employee CJ. He was extremely helpful. If it had not been for a customer service representative calling me to let me know that my reservation didn't go through, I would have been upset when I arrived. I well not being using the JK Carroll U-Haul again. Gracias.
TERRENCE S.Parking is confusing at the hub. The guy that checked me back in outside at the truck was really knowledgeable and professional!
Tonda C.Can not improve on perfection
Phillip P.Can the customer service rep get a vacuum that will help cleaning the front of the truck. thank you
VERMALYN C.Excelente
LARRY R.I would like to say that Brittany is amazing and extremely accommodating. I had a storage for over a year and she was always understanding. Really great manager. Keep up the excellent customer service!
CHRISTINE R.Be more forgiving with the rental blankets/pads. I own a few high quality pads myself. I needed more for the move so I rented some. I forgot to return one after renting multiple. It was not my intention to keep it. I realized after receiving the final bill that one was not returned as I was charged. After looking for it at my new home, I almost thought it was an error, however after returning to my previous home, I found it there and it had been left by accident. An understanding employee allowed me to return it for a refund the next day. I just think a warning to return it, prior to a charge being executed would be a better business practice. Moving is a hectic process and I'm sure I'm not the first person that has mistakenly done this. Otherwise the experience was fine.
Andre W.You did it all! Thank You
ANGELA H.Need to have an on-site ability to scan Drivers Licenses. The on-line photo app did not function on y phone.
PAUL F.I understand that staffing can be difficult at this time, however their is quite a wait just to make a purchase. Staff seems not able to multitask.
DAVID W.The truck smells like smoke. I am nonsmoker.
JAMES C.Uhaul App did not work effectively for vehicle return. I strongly suggest there is alternate option made available to customers in case App option is not functioning.
GILES C.Ensure equipment has all necessary items to facilitate usage prior to customer arriving.
Shauna Y.N/C
Kyna A.The manager of the U-Haul in Lanham, MD delivered the U-Boxes after hours (due to an earlier mix-up on the part of scheduling). The manager was very courteous and made sure that the U-Boxes were placed to our satisfaction. Excellent customer service!!
Angela H.I don't understand why I was charged an after hours ($20.00) fee.
Gerard C.When I arrived the representative was on the cell phone. As I approached, she paused her conversation and though she asked how can she help, I since she was not very much into customer service. Why do I say that? When I asked about prices and space sizes, she simply pointed from a seated position rather that getting up and directing me. After signing the agreement, she handed me my paper and gave me unclear directions as to where my storage room was located. Most of all, she didn't explain to me that I need the access card to get into the building. I actually didn't notice the access card till she caught my attention as I was walking away and she said I needed it to get into the storage area. It took me a while to find my storage locker and when I returned to ask about rather there were elevators in the facility, she paused a cell phone conversation and gave me the look of, "now what does he want?" She could have explained from the beginning that my locker was on the second level and there were no elevators or ramps to get there, only stairs.
mark c. | First ImpressionsJennifer was very helpful when I had a problem dropping off my rental truck. The only reason I said that the equipment was not clean and well maintained is that there was a hidden crack on the windshield (where the wiper was) that I assume was not caught or seen by anyone (including me) before I took possession of the truck. Thus, the drop off location wanted to charge me $200 for this. Other than this, the truck was clean and worked properly.
COURTNEY T.Nada -
VERMALYN C.Nada
JOSE S.Na
NGULEFAC N.Trucks need to be serviced. Looks like it need wheel alignment or balancing.
Jiban S.I am very satisfied with the level of professionalism your employees on duty exhibit. Reminding customers to observe safe social distancing and masking. I am grateful about how trained they are.Truck was great.
AKINOLA O.Maybe send less furniture pads
Ashley A.Not one thing,the experience was 100% GREAT,from walking in the door,to bringing truck back. The young man who checked me in was so warm-GIVE HIM A RAISE 😄ðŸ-'ðŸ'â¤
TAJUANA L.Worst experience renting anything in my life!
JEFFREY P.I don't have any improvement comments. My experience was excellent from beginning to end.
SONDRA L.Stop taking more money out of my account. My charges came to $65.84 plus additional $60.58 for being a hour late understanding but when I got there there where seven trucks ahead of me in the return spot with the doors open and gas running. Who knows when it was checked it for real and that may be a way they are charging extra to get free money. I checked my account this morning and there was an additional $60.85 pending so in all U-Haul is charging me for 187.27. I filled the gas up to full and the van was clean. Don't take advantage of me.
Danielle H.I always receive great service from this location. Have been using this location for years. Great staff and customer service.
ANDRENA B.Dark and confusing.
AARON J.The registration agent at the facility rude and dismissive and the employee that was on staff w/ her first 7 minutes of my intake was spent trying to tell her that I wasn't there to pick up a truck. She refused to except information from my registration for the storage space, after an exhausting 7 minutes we began the process to secure my space. We get to the space there's a green tag on the door I cut the tag a deafening sound blared over for 3 mins. Now we make it back to the truck while we are off loading a staff member comes thru not once but three (3) times(each time he came through he found something laugh about or make a commit) to to tell us the large sliding door will lock at 7 and all moving will be thru the small door. This was undeniably unreasonable request that brought on a toxic level of stress to beat the clock. We did just that packed the unit wrestler the required lock we were forced to purchase despite the fact we came w/a lock for the unit. What if we didn't have the money to support the forced purchase. You are dealing with induvial that are in tight situations make quick move under direst to force people to purchase a lock that truly doesn't properly fit the unit it took two people to close the unit one to fit the small facing into the hole and force the key to close and the other to level the door so that the lock fits yet another example of unnecessary stress added when dealing with the facility. So we are done, unit is closed then we remembered we needed to get an item . We unlock the unit that deafening sounds starts and never stops, we scrambled to find the item the was sound blaring it distorted us we couldn't think after leaving the facility we had head pain that was unbelievable. It was a horrible experience to say the least from start to finish.
Eurickson F. | First ImpressionsThe first month free promotion wasn't really clarified at the time of move-in, other than that, the staff was helpful with every issue that came up during my time using the unit. The price was affordable as well throughout the entire term. Would recommend.
Dimitri Z. | Overall ExperienceThe staff were great, especially Lonnie and Mike. My access card still doesn’t work, but I don’t fault the on-site staff for this issue.
Leatrice D. | First ImpressionsMy key card doesn't work and I cannot access my unit until after the holidays. I find this to be an inconvenience as, I am moving out of state and cannot leave until after the holidays. All because I can't access my unit.
ELIZABETH M. | First ImpressionsNo one answers the phone. Having to physically drive there because of this. Manager is never there. But maintained well. Dirty.Mismanagement and Unprofessional. Never would I refer anyone nor will I return after I move out!!!
Stephanie M. | First ImpressionsThe dark young man at the help desk .I mean the little one should be trained on how to be respectful to clients irrespective of their race or ethnicity,. He was rude to me because I am African. Gracias.
BARBARA N. | Overall ExperienceI really appreciate the service I received, from rental the uhaul truck to helping me with a storage. I know that I ask for the storage a last second but they were able to assistance with friendly directions and a beautiful smile. Thank you again.
DEBRA L. | First ImpressionsManagement was friendly and helpful!
kelleigh w. | Overall ExperienceYou couldn't ask for better service..
Carol Ann L. | First ImpressionsThe late fee that corporate puts on the customers sucks big black salty balls You guys suck
MILTON G. | Overall ExperienceN/C
Elisha L. | Overall ExperienceSomeone broke into my storage unit and opened my computer and left the screws on the floor. They went through my containers and took out my red and pink sweaters and put them in a bag that they tore.
angela c. | Overall ExperienceMouse droppings in unit
Shakharis C. | Overall ExperienceI used this uhaul facility for several years Because of my working hours ,I needed 24 hour access. During a rather stressful period for me ,I cannot overstate the convenience of using this uhaul un
AQUIL R. | Overall ExperienceBeen at Uhaul Storage as a customer the last 3 years with storage space and truck rental from time to time and staff was always friendly and willing to help.
KACHELIA S. | Overall Experiencenice Facility but very pricey.
Lacuaycha H. | Overall ExperienceMy items were covered in rat or mice feces. when I pointed this out to the staff during my walkthrough, there was no sense of urgency. I was simply given a phone number to call for insurance
Regine S. | Overall ExperienceI was very inconvenienced. I reserved a truck and it wasn't until a few hours before I was notified my reservation was moved to another location. Also I was told $0 down for my storage, that was a lie
Devin W. | First Impressionsnone
darrell J. | Overall ExperienceI say average because I don't really have anything else to compare it to. Things worked. It was too expensive, but that's life. I wish I didn't have to use you at all. I'm glad it is over.
Fuller M. | Overall ExperienceVery satisfied with the service i received. Sven is amazing!
Ogechukwu I. | First ImpressionsNearly perfect situation
AUGUSTINE N. | Overall ExperienceNone.
LEONARD M. | Overall ExperienceWell received.
BRUCE A. | Overall ExperienceThey have units with beams in the middle and when asked to get 1 w/o they don't pay attention to make sure they don't have it when asked. Left after visiting two units.
Gina m. | First ImpressionsThe facility is great, the pricing is competitive, and the staff are extremely knowledgeable and helpful - what more could you want!
CHARLENE W. | Overall ExperienceBest U-Haul every!!!
Tracey R. | Overall ExperienceThis is my favorite Uhaul location! The staff is always friendly and professional and go above and beyond to take care of my needs!!
Pia T. | First ImpressionsThe manager Christian was beyond helpful and went above and beyond my expectations. Will highly recommend this Uhaul!
DIANA S. | Overall ExperienceRats control bldg have to move asap nightmare
Ainsworth C. | First ImpressionsThey are not helpful. Never going back
samantha l. | Overall ExperienceI am pleased to say that the Asst Manager Chas and Jam at the Lanham facili were very polite, professional, and on point. I'm pleased with the service given to me during my entry. Thank y'all so much!
Elliott d. | First ImpressionsQwerty
Justin E. | Overall ExperienceThanks for potecting my things
ALEATHA C. | Overall ExperienceNo issue with U-Haul..great service and professional people.
ALLEN S. | Overall ExperienceGood customer service
Chaquonna P. | Overall ExperienceMy experience at the Uhaul stairage was great, e rryine was professional and very helpful.
Kimberly G. | First ImpressionsGreat Sevice☺☺☺
Larnell b. | Overall ExperienceThe place has a mice problem and when I brought it to the staffs attention they seem to not care and just past me on to someone else I will never use nor recommend the u-haul in Lanham Bowie again
JOHN O. | Overall ExperienceStaff is awesome.
Gail S. | Overall ExperienceThe driver was great. He dropped off the pod and came back in three hours to pick it up. Thanks for getting it out of the way.
Maggie Jeanne Y. | Overall ExperienceThank you for your services.
Brenda K. | Overall ExperienceStaff was friendly, but several times staff was not able, or unwilling, to help with the task at hand. Customers should not hear employees say, "that is not my job", which I did hear.
Michael S. | Overall ExperienceParking is TERRIBLE for the amount of traffic coming in and out of there. You need better and more carts for transporting. Wait time is always more than 20 minutes or more in line for assistance.
teresa g. | Overall ExperienceI didn’t use the facility had pod
SHERYL D S. | Overall ExperienceHappy Thanksgiving!!!
BARBARA B. | Overall ExperienceThe only complaint I have is that my unit was, at some point, overrun with mice. Droppings were everywhere when I came back to it. Also, there was a dead snake in my unit. My things were safe though.
Ranci D. | Overall Experiencei never went to the facility, i used the ubox, but janelle was very communicative and maurice was on point w. the delivery
Aaron J. | Overall ExperienceMy experience with Uboxes was terrible. Chaz was great on my move in but I cannot say the same for others. Unfortunately she was on vacation when my move out was scheduled.
Emprisia L. | Overall ExperienceExcellent service
Corey R. | Overall ExperienceThe staff is extremely friendly and the facility is clean and well kept. This is a busy location and there never seems to be enough staff to service the amount of people.
Diana G. | Overall ExperienceThe man that was the manager is rude. I had my unit for a few years. He sent me and my daughter emails when I was 1day late to pay. Said I had to pay a late fee. I usually paid my bill on time.
ALFREDA C. | Overall ExperienceThe franchisee was very rude and a person who thinks she can talk down to customers. I regret ever going to that place.
BOLLA B. | Overall ExperienceExcellent service
rhonda s. | ReservaciónThis storage needs an exterminator, i didnt have bugs, but saw some when i moved
Lydia L. | Overall ExperienceUhaul service and representatives was very helpful, my only problem was that I had to find my own truck, I thought the staff was suppose to get the truck for you, I had to go around the building
Darnelle b. | ReservaciónFemale Manager was outstanding and helpful
Corey R. | Overall Experienceno one was in the customer area when we arrived and the young man that assisted us was not accommodating and on the verge of being rude.
michael p. | ReservaciónWe set up a reservation for a set time to move into a storage unit, however, we had to wait hours in line due to under-staffing at the Lanham, MD location. As a result we lost our help for our move.
Gregory B. | ReservaciónWe rented storage pods & they were nice, delivery and pickup went well. Calling in to schedule the pickup was a horrible experience. Too long on hold, being transferred & disconnected several times!
paul m. | Overall ExperienceExcellent service!
Robin R. | Overall Experiencestaff is very courteous and helping nature. Excellent job DONE.
syed n. | Overall ExperienceReally helpful and nice staff on site and office manager, she is wonderful!
M. V. | Overall ExperienceI never visited the facility but staff managed my UBox delivery. Staff made great effort to handle UBox being 8 days late, but I am still waiting for reimbursement for late delivery. :-)
Joshua F. | Overall ExperienceWe had a terrible experience with the local U-Haul(s) for this reservation. Boxes didn't arrive, no call to inform us, broken machinery, then didn't uphold their discount offers "for our troubles".
Nicole S. | Overall ExperienceGood Service and Courteous Employees. They were always willing to listen and help.
THOMAS B. | Overall ExperienceUhaul boxes were terrific. The issue i had was the BOX calendar was not centralized so only ONE sales person could setup the pickup and drop off. To get in touch I had to leave a message.
Market P. | Overall ExperienceEverything exceeded my expectations
Russell H. | Overall Experience