My entire transaction was easy and seamless. Thanks to your team!Robin C.
Customer Reviews for U-Haul Moving & Storage of Lanham Bowie
Lanham, MD 20706
(Next to Forbes Blvd)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The staff is always friendly and very helpful. Enjoy picking that location to rent a UHaulLINDA S.
El cliente no dejó un comentario.Kelvin S.
El cliente no dejó un comentario.monique c. | First Impressions
On time and fast! Friendly customer service! Worth traveling to, I traveled from Suitland to come to this location to get serviced! Definitely recommend this location over the U-haul on St. Barnabas RD!Yohana V.
El cliente no dejó un comentario.GUI D. | Overall Experience
El cliente no dejó un comentario.Eugene C.
El cliente no dejó un comentario.SAMUEL J. | Overall Experience
This locaton was great, but 1800 GO UHAUL customer service was not. No one knew what they were doing. This location actually got me to the right place and I appreciate that.Keonna L.
El cliente no dejó un comentario.ROBERT B.
El cliente no dejó un comentario.Paul M.
A little bit more parking space for customers to leave the vehicleJULIUS P.
But the other u-haul on central Avenue that's where my appointment was before. I came to the Martin Luther king u-haul because the one on central Avenue was not there at the time of opening at 7 Am.. i had to leave them and go to Martin Luther king very disappointed in that. Rodney 301-523-9887Rodney W.
I received calls every week after I rented the storage to see if I moved out. I only had it for 2 weeks. I was told by Cal that 1st month was free but the rude female associate said it was not free for the first month. My code to the build never worked I called for help they only came 1 time to see why my code was not working I want my money back.Shirl Y. | Overall Experience
The whole do it yourself check in & out is a joke. Why do you have employees if all they do is sit behind the counter? Charging per day for moving blankets instead of a flat rate is a joke too.Estill D.
Amazing and friendly staffALMA O. | Overall Experience
El cliente no dejó un comentario.Ronald S.
El cliente no dejó un comentario.Monica C.
The staff showed patients, understanding, and genuine care concerning my storage. From the manager to the lay staff, everyone exhibited outstanding customer service m, and stellar communication. Thanks Uhaul!nakia l. | Overall Experience
Great and nice educated staffBryan R.
El cliente no dejó un comentario.JULIUS H.
El cliente no dejó un comentario.CARRADA S.
El cliente no dejó un comentario.Eve M.
Update old truckFrancisco P.
Check in could be fasterBRUCE B.
Customers should be walked to the vehicle, instead of given the key and sent out the door.gretta P.
I was told 2 month free but when I got there it wasntShirl Y. | First Impressions
El cliente no dejó un comentario.Zachariah L.
El cliente no dejó un comentario.Abass K.
No one communicated to me nor greater me. When I walked in the only think communicated was you will receive you receive by email. I asked for a copy. The guy kept telling me it the uhaul was not checked in. I waited because I was the one who check it in. Your service needs a complete revamp.donna H.
Very professional and careful. Did ther job within the time allocated. I would use them again.Louis L.
Always excellent serviceLINDA S.
Staff needs to be friendly with customers. Moreover, they're not much helpful.MUHAMMAD F.
Friendly and clean environmentStephen R. | First Impressions
El cliente no dejó un comentario.Joel C.
Just keep doing what you're doingJEFFREY S.
When I picked the vehicle uo the Rep told me as long as I returned before closing there would be no extra fee. I arrivied prior to closing and was still charged for an additional day. Very disappointed. I know there is always fine print to everything. Please educate your reps with your policy.Veronica L.
El cliente no dejó un comentario.Ronald M.
El cliente no dejó un comentario.Paul P.
El cliente no dejó un comentario.BRANDON JAMIL H.
El cliente no dejó un comentario.Jose Jhonnis R.
El cliente no dejó un comentario.Christopher W.
El cliente no dejó un comentario.constance j. | Overall Experience
The first trailer smelled overpoweringly of gasoline, they changed it out no problem. The serving trailer smelled overpowering of weed, the attendant promptly cleaned and disinfected it for me, he was very professional and efficient.Michael G.
El cliente no dejó un comentario.Valerie B.
The vehicle was not ready when I arrived. I had to wait about 30 minutes to get vehicle ready. The fuel gage didn't match what was on signing agreement and vehicle smelled like cigarette smoke.RANSFORD A.
El cliente no dejó un comentario.Johana A.
El cliente no dejó un comentario.OLUFEMI O.
It was my first time renting a truck from this location. It was not busy, and it took over an hour to simply check a truck out. The first truck had a thick layer of ice on the inside of the windshield. I requested another truck and went through the process again. This time the keys were not a match for the truck. So I went through the process of getting another truck and the manager appeard and commented that I was being picky. She was unprofessional and ultimately did not rectify the problem. It took another rep to get it right. Other than that, I used the truck to get the job done. No further problems. A discruntal customer.Julian I.
Very good people and very responsive to my needs.DONALD T.
I'm not sure of the clerk's name, however she was truly wonderful and cared about serving customers.Claudine H.
The only concern was that the ABS light came on while we were on B/W Parkway. When that occurred the gear shifting was abrupt.Linwood H.
Fast, efficient and kind serviceChinenye O.
Amazing customer service!Jessica R.
The people working in that evening were great ThanksAMIN A.
El cliente no dejó un comentario.Margaret E. | Overall Experience
There are a few good employees on this site and there are some that lack basic knowledge on the job regulations , explaining to customers more about the contract .OLADIRAN B. | Overall Experience
El cliente no dejó un comentario.Rene M. | Overall Experience
El cliente no dejó un comentario.liafe A.
Michael S. who helped me reserve a truck was very courteous and professional. He politely and patiently answered all my questions and made my truck rental experience very smooth. Thank you Michael!GETACHEW M.
El cliente no dejó un comentario.Kendaya T.
El cliente no dejó un comentario.Maurice S.
The gas gage was off.Erica M.
Just keep up the great customer service 👍Nathaniel W.
Keep up the good work.Carl W.
I had no issues. The staff changes too frequently.MALINDA S. | Overall Experience
Exellent servicioEMANUEL C.
The young man taking care of the request was extremely knowledgeable and professional .Venetia H.
The windshield wasn't cleaned properly. Customer service was great.Tania M.
Give us some some drinking water.agwewnjang R.
The staff was excellent.Floyed G. | Overall Experience
Clean the vehicle before renting it out. Make sure the vehicle is in proper working order..the tires needed air in them, and they charge my credit card twice.angelia R.
Had issues checking in for reservation. From desk clerks didn't not fully communicate issues for checking in. Disappointed with this check in process today.Jasmine S.
Great jobJERRELL B.
No improvements at this time. Everything was fine.DELORES E.
Mike was very professional, knowledgeable and polite. I will continue to use this facility in the future.NOVARRO B.
El cliente no dejó un comentario.Brandon J.
El cliente no dejó un comentario.Melonie W.
El cliente no dejó un comentario.ALPHA K.
El cliente no dejó un comentario.Johnathan W.
Thank you to Lionel, Brittney and Ms Nye! They went above and beyond what was necessary!CELESTINE H. | Overall Experience
I travel a total of 28 miles. I decided to drop of vehicle and not go pass U haul to purchase gas. I have rented pick up trucks several times in the last 6 months. The trucks averages about 15 miles a gallon. I was repared to pay for 2-3 gallons of gas. I wss charged $19.00 for 4 gallons of gas for 28 miles traveled. ??? That is 7 miles for esch gsllon of gas. (Please check calculations.) Thanks, Donald Herring â€˜ 301-980-0240Donald H.
Horrible experience took my money for something I never even used. I was told that I would be able to refund after seeing that the unit would not work for me and when I tried to do so one was denied to me I will never rent a unit with Uhaul ever againOluwatoyosi R. | Overall Experience
The lady was so rude and ask me to pay $600 for scratch that didn't worth $100 in a mechanic shop.i was very angry because she was the one who distracted me. I was in a hurry for an appointment that was the reason I paid and didn't call the police.Napoleon T.
El cliente no dejó un comentario.Jeremy M.
The staff wonderful.Stephanie W.
There was some confusion in regards to my reservation but it was corrected so that's ok. But I would only recommend this location or use again based on close proximity to home. The van I rented was not washed on the outside and the back doors were dirty.Camillus W.
El cliente no dejó un comentario.Ronnie W.
El cliente no dejó un comentario.Adrian B.
Very friendly and helpful staff. Everything happened according to schedule. Would use them again.Doris H.
My bill is not correct, you charged me for miles that were included in my rental agreement. Please correct and credit my account accordingly.Mori W.
The staff in the office could be a little more accommodatingMARQUETTE D. | Overall Experience
Had to change trailers 3 time to find one where the light kind of worked I also had pay more money for the one that kinda worked. Very Poorly run UHAUL!Gerard A.
Have your staff know and recognize the contract and bill. Trying to get them to elaborate on parts of the contract was frustrating.VICTORIA H.
El cliente no dejó un comentario.Jamal T.
El cliente no dejó un comentario.Mason D.
From pickup to dropoff, everything was a breeze!Shane P.
El cliente no dejó un comentario.ANTHONY M.
Very clean facility with an amazing staff. I truly appreciate your service and I want to say a very BIG THANK YOU to you all. Cheersadewale l. | Overall Experience
Always Great service from all the team members from Ms Ny to Mr Leon and EVERYONE ELSE... Great Great Great, expeditious, quality, friendly serviceDewrann S.
El cliente no dejó un comentario.Sunday O.
El cliente no dejó un comentario.charon s. | Overall Experience
El cliente no dejó un comentario.Valerion H.
I paid for December and moved out how do I get my refundShari M.
Lionel was exceptional from a workmanship and professional standpoint. Very polite, informed and personable. He is an asset to your organization. Thank you Lionel.William H.
El cliente no dejó un comentario.Ruben R.
The employee who checked my equipment in was prompt, personable, professional, and made my return painless! Kudos!Damon C.
Too expensive $1/mile is crazy Won't be using uhual again I'll just hire moversChidozie A.
Lionel was very nice and helped me tremendously while assisting me in hooking up the trailer to my SUV. His training and knowledge helped me a lot that day!!!David F.
El cliente no dejó un comentario.Lanessa R.
Great customer service. Always prompt to help out. Friendly staff.christina m. | Overall Experience
The front desk lady could be more personable!!!Joseph H.
El cliente no dejó un comentario.BOB S.
El cliente no dejó un comentario.Derrick J.
Provide excellent customer service. I made a reservation and arrived late only to receive a lecture from the customer service representation saying â€œI'm really late and usually we cancel the reservations after one hour. So you're lucky we still have a truck left.â€ Although he could locate my reservation, I had to complete all of the information again- it seemed as if there was no point in a reservation. That isn't efficient. Once I have my receipt in hand I go to the parking spot where the truck is located to verify gas and mileage and cleanliness. Once I completed that the truck wouldn't start. I found an employee cleaning trucks who helped me figured out I'd been given the wrong truck in the parking spot and that the key matched a different truck. Once I restart the verification process I realize the passenger door doesn't open. After entering the van there are water bottles and dryer sheets inside the truck but I left anyway. I was instructed that I could check in the truck after hours on my own for free and I did this. The truck was placed back in B1 and I dropped the keys in the correct location (although I couldn't share my actual location) only to wake up to an additional fee. I rarely use UHAUL but will make sure to avoid this location. Nothing about the process was convenient nor accurate except for me returning the van and keys and I still got charged for that. Improvement for the next customer- make sure trucks are 100% cleaned and in the actual location where they are stated to be- please let renters know which portions of the equipment are inoperable-Even though I'd checked the damage, I didn't know the passenger door didn't open until I'd make it to my destination.LaTasha B.
Not double charge for my usageTekayla L.
The young lady that helped us was great. She was friendly and answered all of our questions. She demonstrated how to check in and showed us around. We were confused about the size of the storage place but she helped us with figuring out our needs she also had a great sense of humor.Alicia J. | First Impressions
El cliente no dejó un comentario.Adrianne J.
El cliente no dejó un comentario.Pearce J.
El cliente no dejó un comentario.Warren H.
Good overallEsther K. | Overall Experience
Some of the staff was not friendly. Some staff members will tell you one thing Olof their policy and the same day another member will tell you I something different for the same question. I complained about roaches being in my unit and you will even see them crawling down the hall. I was told that I should have gotten the insurance from them and possibly it would cover the expenses of getting pest control. Later I went to my unit and it was full of rodent droppings. Some of my items are ruined. The previous staff when I first moved into the unit was wonderful and very helpful, they did not mind explaining things. The staff now seems to not care about the customers or their belongings. The 24 hour access i paid monthly for did not get me the access. One one day the doors were open and the next day they were locked and the card will keep denying you to get in. Not convenient at all. There seem to be a lot of staff turnover and no consistency in the policies either. I am very disappointed with my rentalSHANTA S. | Overall Experience
El cliente no dejó un comentario.Dartagnan C. | Overall Experience
El cliente no dejó un comentario.JENNIFER S. | Overall Experience
Always pleasantBrown Sugar C. | First Impressions
Great customer service. Amazing staffs .adewale l. | First Impressions
El cliente no dejó un comentario.Delissa R. | Overall Experience
El cliente no dejó un comentario.Latasha L. | Overall Experience
There was leak that was on my furntureBrenda H. | Overall Experience
My son passed away in June and the absolute caring and best web he my husband and I received was from your GM…She took time to speak with us understand and work the solution…Her customer service, her attitude, her caring and willingness to listen and understand was top notch..I am a business owner myself and she is someone I would definitely want at the front of my business…Thank you Uhual for hiring people with excellent customer service I swear she made our dealings less painful…lynzi R. | Overall Experience
El cliente no dejó un comentario.Seythe M. | Overall Experience
The staff were great I just expected the the unit to be taller. I ended up having to buy another unit because I could not stack my bins. The unit is at a different facility and cheaper which made me a little upsetAmber W. | First Impressions
El cliente no dejó un comentario.Alicia G. | Overall Experience
El cliente no dejó un comentario.Brandolyn B. | Overall Experience
I was given a top floor room. I am over 65 and had a noticeable handicap. When I first arrived in the office the clerk ignored my showing him, on my phone, my reservations and only did the small items. I had to return and ask for management to have the storage portion, main portion, completed. This unit is not satisfactory because as told I have few but extremely heavy items. The stairs will cost me more to have my items moved when that time comes. There was a lack of knowledge from management and employee were not willing to share their knowledge to make sure all ran well, no teams work. This reflects on the employees more than the manager who is new.Sherri D. | First Impressions
The facility was kept very clean. I liked that the staff stayed on top of that. Thank you for keeping my things in your facility for almost 7 years!!ALVINIA J. | Overall Experience
The office staff overcharged me for a month I never used the storage. She also charged me a late fee despite the fact I paid my storage fees on time via auto pay for two years. This is extortion and demonstrates predatory practices by uhaul. Tim TraylorTimothy T. | Overall Experience
Switch locks w/o informing me!John S. | Overall Experience
El cliente no dejó un comentario.leonie b. | Overall Experience
Unfortunately I can't give this facility a great rating I'd rather rate the individual employees who did their best to assist me even after the so called Manger call herself giving customers service which was so unlike any other treatment I'd received at a uhaul facility. She was very abrupt and not very accommodating at all. She also had the audacity to charge me for a lock that I didn't ask for or needed. It would be best to take one of her staff members to put them in place of managing vs the current manager who goes by the name of D. She could use a lot more of quality training/customers service training.,charelle f. | Overall Experience
El cliente no dejó un comentario.Maria R. | First Impressions
I could not move in because there was a lock on the unit.Paula R. | First Impressions
El cliente no dejó un comentario.EDWARD R. | Overall Experience
I was not told abut the conditions of the contract. I was billed eroorneously for the first monthABDULAI J. | First Impressions
Great experienceREGGIE S. | Overall Experience
El cliente no dejó un comentario.BRENDA P. | First Impressions
El cliente no dejó un comentario.Latasha L. | First Impressions
I loved the service.Warren C. | First Impressions
El cliente no dejó un comentario.abu s. | First Impressions
El cliente no dejó un comentario.JACQUELINE H. | Overall Experience
I chose an AVERAGE rating because this facility has NO ELEVATOR, which makes it even harder when moving heavy things in and out of the unit. Also, I spoke with a few others who are renting units at this location and they complained about mice on the first floor. My unit was on the second floor and I did not have any issues with mice. However, I did see a mouse on the first floor.DEMETRIA G. | Overall Experience
El cliente no dejó un comentario.Adam M. | Overall Experience
El cliente no dejó un comentario.Helen D. | First Impressions
Love this place and the staffwillard t. | Overall Experience
The manager and the sales personnel were extremely helpful . They both paid special attention to what I required. I was most appreciative.JULIET H. | First Impressions
El cliente no dejó un comentario.Andrew S. | First Impressions
U-haul prices are very reasonable and the customer service is great. They take time and explain and show a customer each size unit to assist them with their proper size for what they're storing. Great job.BRENDA B. | First Impressions
El cliente no dejó un comentario.Sasha S. | First Impressions
Really professional staff & clean facility.Latieon M. | Overall Experience
Great team. Made everything easyglen b. | Overall Experience
El cliente no dejó un comentario.Tiffney L. | First Impressions
El cliente no dejó un comentario.jody kay t. | Overall Experience
El cliente no dejó un comentario.Patricia W. | First Impressions
El cliente no dejó un comentario.Karen M. | Overall Experience
El cliente no dejó un comentario.Robert r. | Overall Experience
Renting storage was super easy! I would do it again.glen b. | First Impressions
El cliente no dejó un comentario.Foday S. | Overall Experience
El cliente no dejó un comentario.Patrick F. | Online Move In
El cliente no dejó un comentario.Tahecia N. | First Impressions
I learned about the no elevator situation after the purchase. There were at least 4 prior opportunities for this critical info to be shared. I had to haul the boxes up the steps...all 8 of them and more. I will not be here long. And customer service can make some effort to not be so grumpy and tired and needing to be left alone.Laetitia M. | Online Move In
The young man checked me in is the same who checked me . With all the trucks parked he never got up out that chair to assist me on locating the truck. Time wasted and just rude to say go to the back n look there ,Really? No customer service etiquette at all.Juanita J. | Overall Experience
El cliente no dejó un comentario.rufus O. | Overall Experience
El cliente no dejó un comentario.reginald w. | First Impressions
I have absolutely nothing negative to say about my experience with Uhaul. We secured storage after moving my elderly Mother to Maryland and it went extremely well. The staff was friendly, the facility was very clean and we always felt safe there.Marie H. | Overall Experience
El cliente no dejó un comentario.Shawn T. | Overall Experience
Property was damaged due to building issues, uhaul did not compensate anything and cited that I didn't have insurance. A disappointment considering I paid all rent increases. Essentially paid for a year to have all my property destroyed. Highly disappointed in uhaul's responseWILLIAM J. | Overall Experience
I had one issue that caused me to never go in and make a storage payment in person again, but over all this facility is one of the best designed and maintained I have seen.kerwin w. | Overall Experience
Brittany Kefauver was knowledgeable of all the products offered by U-HAUL. I purchased boxes, packing supplies, a storage unit and scheduled a truck for moving. She was friendly, courteous and very helpful. Her customer service skills are impeccable! I would recommend this facility to all my friends and family.SONYA C. | First Impressions
El cliente no dejó un comentario.ALBERT M. | Overall Experience
This location storage is a building without an elevator which made moving in the storage very difficult as I have arthritis in my knees. Overall I was satisfied with everything. Also excellent option to add movers through uhaul's website, it's so easy! ¡Gracias!tomeka f. | First Impressions
El cliente no dejó un comentario.Kimberly h. | First Impressions
El cliente no dejó un comentario.Kim W. | First Impressions
El cliente no dejó un comentario.Carlasha J. | First Impressions
El cliente no dejó un comentario.MALIK D. | Overall Experience
I have been asking for help for 2 months and been paying for my unit. The only person that is helpful is Ebony.MONIKA D. | Overall Experience
El cliente no dejó un comentario.Abuko E. | Overall Experience
El cliente no dejó un comentario.GANIYAT A. | First Impressions
The staff was awesome, courteous and friendly.Delissa R. | First Impressions
There were three staff members who assisted me; two I rate excellent; one I rate poor.Cynthia D. | First Impressions
El cliente no dejó un comentario.Alonzo B. | First Impressions
El cliente no dejó un comentario.raeshon w. | Overall Experience
Thank you for an excellent jobKadijatu C. | Overall Experience
El cliente no dejó un comentario.ROLANDA S. | Overall Experience
El cliente no dejó un comentario.joyce h. | Overall Experience
Thank you for taking care of my merchandise for7 or eight years it was a blessing ♥️🙏🏾VIRGINIA R. | Overall Experience
There are leaks in the ceiling and there should be carts on the upper levels.ANDREW E. | Overall Experience
Todo muy buena atención muchas gracias 😊 estoy encantada con ustedes 🙏modesta m. | Overall Experience
The young lady that assist me yesterday was very Knowledgeable and helpfulMARQUETTE D. | First Impressions
El cliente no dejó un comentario.LESVIA Y G V. | Overall Experience
El cliente no dejó un comentario.Derick F. | Overall Experience
I was promised a lock that was NOT inside the unit as promised in several email confirmations.Sheila B. | Online Move In
El cliente no dejó un comentario.Nile H. | First Impressions
Thank you for great service. The team yesterday were helpful to us and each otherwillard t. | First Impressions
El cliente no dejó un comentario.NaKia M. | First Impressions
The staff needs to do better with providing information to new customers.Yvette T. | Overall Experience
There is a leak in the roof near my unit. I can't access my unit with a cart.ANDREW E. | First Impressions
El cliente no dejó un comentario.Ashlee b. | First Impressions
El cliente no dejó un comentario.Yvette T. | First Impressions
El cliente no dejó un comentario.Lakisha H. | Online Move In
I moved out because of when my husband went to visit our unit one day and said it was rats or mouse dropping on our couch I called about the issue and nothing was done about it so we decided it was time to leave and we just got rid of the couch but I don’t think I’ll be using them for any storage in the future.Darleen J. | Overall Experience
There was structural damage to the ceiling of the uhaul facility which caused permanent damage to my furniture and other property. I informed the front desk staff who was incompetent, rude and unprofessional. Ebony was eating and seemed completely disinterested during my visit. The manager, Brittany was not knowledgeable and only offered her card. They were unable to even tell me if my unit had insurance. Needless, to say I will never use Uhaul storage, nor will I recommend your company to anyone. Awful experience and extremely disappointing.Brittany B. | Overall Experience
Love this so far!Jordan C. | Online Move In
El cliente no dejó un comentario.Dennis L. | First Impressions
El cliente no dejó un comentario.JERRY B. | Overall Experience
El cliente no dejó un comentario.nicole r. | Overall Experience
I rated my experience excellent b/c it was and I also noticed the other U-Haul employee providing excellent service as well.Barbara S. | Overall Experience
El cliente no dejó un comentario.Amber B. | First Impressions
El cliente no dejó un comentario.TIFFANY L. |