I would recommend this location, only because equipment in other locations within 10 miles of my home or my destination was unavailable. I waited 65 minutes for the 5'x8' cargo trailer I reserved 4 days earlier. There was one employee on site at 08:00am. I was assigned a trailer that had to be de-assigned after the employee realized I he assigned me been a one-way trailer that was not allowed for local use. I was assigned another trailer, however the connector on the wire extension attached to the tongue of the trailer was damaged. All trailer lights were inoperable. The employee could not locate another extension not already attached to other trailers. Fortunately for both me and U-Haul, the length of the wiring coming from my truck is several feet in length. Therefore, we removed the trailer's wire extension entirely, then connect my truck's wire connector directly to the trailer's primary connector. We were in business, with one exception that was overlooked by the employee when he inspected the trailer lights prior to our departure. As the lights were tested, left and right turn signals functioned successfully, as did the brake lights and emergency flashers. However, I noticed hours later, when hauling a load after dark, that the normal function of the right light failed. I had no right light. I reported it to the same employee when I returned the cargo trailer 24 hours later. I am normally a very patient and kind person. I suppose my military training and my childhood upbringing combine to ensure I maintain a polite composure. under stressful situations. This was certainly one of those circumstances that demanded I did not go off the deep end. My moving of household items for my youngest daughter was priority, and my options were... well, honestly next to nothing outside of the existing U-Haul reservation. There were actually other matters that worked on my patience (an important device without power, an inoperable storage facility gate with a repair technician onsite, several other customers requiring assistance - one disappointingly left without being helped, multiple phone calls, etc.). Yes, I could have blown a gasket, watching the clock on the wall and pacing back and forth as I waited. I didn't however. Why? Because a young man was being a complete U-Haul professional, conducting himself in a manner rarely seen in businesses today. I was not about to break his "modus operandi" and create a ripple affect that would quite likely disrupt his customer service objectives, and further delay my plans to move my daughter's household items.
William D.Customer Reviews for U-Haul Moving & Storage of Jonesboro at Flint River Rd
Testimonials From Recent Customers
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I returned my equipment and I recieved a phonecall the next day erroneously alleging I did not return the equipment.
Garland F.Ensure the trailers are properly seated in the hitch. When I got to my destination, the trailer was off the hitch and sitting on my bumper. U-Haul should allow
Raki W.I was disappointed that I had to wait in line to get a lock because it was not inside my unit
Wanda U. | Online Move InThe customer service at this location was respectable, however, it was not the original location I rented from. Renting a vehicle via the app was unsuccessful and turned out to be more of a headache than it was worth.
LYNNETH L.Ms Rhonda was amazing. I really appreciate her assistance in making it easy for us!
Lawanda H.Awesome service
Octavious W.The customer service at this location is beyond awesome. They went up and beyond any of my expectations. And were a true blessing. Thank you Rhonda and Staff for all you guys do.
Tiffany C.Everything has been great for the many years that I've rented many items.
monique g. | Overall ExperienceAwesome customer service frfr!!!! Very friendly employees
Octavious W.The manager at this location is horrible. I would'nt recommend anyone to go here. She's on drugs and it shows
Dorian S.I especially enjoyed the staff member that took care of me. He was very knowledgeable and professional.
Barbara F.Rhonda was sooooooo helpful! Pleasant and great to work with!
Tonie M. | First ImpressionsCharge the correct price..ai was overcharged for miles
Nekeshia N.I never got a final receipt.
Devon S.East rental , agent was very professional and welcoming. Thank you, Kenneth
KENNETH B.All went good. Had a low tire taken care of no issues
Kurt T.Very friendly and helpful
TIMOTHY M. | First ImpressionsTruck wasn't there where I reserved had to go further out to get another truck holding up my move. The mover that I hired was frustrated with me. There was no hand truck which I was requested and I was told their is no guarantee. So I had to go out of my way to pickup a hand truck using up miles and gas in the Uhaul. This experience was the worst ever. No stars not even 1.
Cara H.Everything was ok
Ernest J.Nice job getting me going on my trip.
Marcelino B.I was overcharged for 886 rather than 686 miles. I did a 2 day move from 30238 to 35266 in Alabama I was charged 200 extra miles making my bill in excess of 1000 dollars. I am disputing it. Please help
Melicia J.The rate the location was to charge was different than my reservation by $400. This caused a huge delay in getting the truck. Once I called the company, they cleared it right up. For some reason, the store could do nothing about it. Im not sure if that is the store's fault or the system. It was very frustrating and took a very long time.
Shawn M.They Always will to go above& beyond,that make a lasting - impression.
ULYSSES C. | First ImpressionsThe young man Daniel has excellent customer service. Which is totally refreshing in todays world. Made my rental experience smooth and painless. I would go out my way to rent from this location again if I needed to! Thank you Daniel
Dorian S.Was inconvenienced because my lock wasn't in the unit so I had to get the old one my sister had.
Damiya C. | Online Move InExtremely hard to get in contact with anyone they cut my lock off and didn’t inform me
Lyntasha T. | Overall ExperienceRobert is a great sales person. He went over and beyond to ensure my rental transaction went smoothly and it did! I'll be using this location from now on
Joanne M.Continue your excellent business practices and services.
macio S.The guy at this location that help me was so helpful and friendly.
Stacy B.Do not add items the customer did not add during reservation. I was charged for items I did not want. Some were removed when returned but did not realize the tow insurance was also added until received final receipt after leaving the property. Word of advice...do not add items to the customer's online reservation. There is a reason the customer declines the add-ons during reservations and that reason is they do not want the added services.
Lana T.Nothing good as it is
Jennilee C.Customer service was great and reimbursement was provided for the gas left in the truck.
Virginia L.Ninguno
Geraldine P. | First ImpressionsThere great!!!
Author h. | First ImpressionsTruck was not swept when I picked up.
SHONDRELLA H.no tienen suficinetes carros y al cliente lo asen pagar las millas por que no tienen camiones asta siertas millas pero el cliente las paga eso no es bueno y para dejarlo no lo puedes dejar a tu combeniencia y a pagar millas por la culpa de la compania tiempo y gas ademas no te disen que el cuarto de renta esta en el segundo piso y no tiene elebador chasles
juan a. | Overall ExperienceNo Improvement Needed….
Latonya S.Everything Was great
Gary b. | Overall ExperienceCouldn't move all of my things because there were no dollies available.
Katrina A.The associate who helped me was super nice but had a TERRIBLE body odor. It was like he had invaded or wash his clothes in days. His last name was Adkins.
Monica G.I can’t back to clean up storage and I couldn’t get back into the storage and got a phone call the next day and the staff that called had attitude
Ronnie J. | Overall ExperienceJust that it seems to have a lot of unused vehicles which makes it look junky.
Magda A. | Overall ExperienceVery good experience
Sherood D. | Overall ExperienceCheck engine light on in truck at rental time. Advised agent. Told company was aware and advised not to worry.
ERNEST W.The customer service was AMAZING!! The problem was out of their hands. The truck was not in good condition and should be taken put of commission. The truck sounded like an old lawn mower. It was horrible on the highway and dangerous for we were pulling a 2002 thunderbird. The car hookup was amazing. The service guy was the best. Uhaul, you should be ashamed of yourself as a company that you don't take better care of your trucks. When people need trucks for whatever reason, the staff and patrons should not have to worry about the condition of these trucks. My mother passed last Friday. All I was trying to do was bring her car and belongings home. It definitely wasn't the items foe we had 10 Tupperware bins. We didn't even have enough stuff to fill a small van. I am highly disappointed and I use uhaul alot. I am second guessing this.
Enttic H.Great customer service. I' ve been a customer for over 3vyrs. Definite improvement in customer service.
Clemi A. | First ImpressionsDouble check the fuel gauge! Rep said vehicle was on 1/4 tank, actually 1st stop was the gas station
Pamela M.Truck was ready and other items purchased were available at time of pick up. Trip was fine, out of state relocation move. Turned in the truck the next day.
jennifer M.They were so patient for my getting what I want and they didn't have tell me to put my name on the waiting list.to add salute to a lady who was really a good and the best of all all I say is thank you all foe the good work yall doing go works pays it all .kodzo dzegah
KODZO D. | First ImpressionsInside was unattended for more than, real time, 16min. I hollered all in the back and waited until finally I find an employee outside behind the office.
Giselle S.It would be greatly appreciated if you would have more employees at the store. There was only one (1) young man named Kacy Daniel who was working and doing the best he could to accommodate all customers. I found Mr. Daniel to be very competent, professional, genuine, and lighthearted. He did a great job. Unfortunately, I had to wait a little bit behind two (2) other people. It's a good thing I arrived at the store when I did. Had I been made to wait much longer, I would have missed my doctor's appointment. My reservation was changed about ten (10) minutes before I was to arrive at U-Haul and pick up the equipment--ten minutes!! Imagine my surprise and the great inconvenience. I had to go out of my way to this place, but when I did arrive, I received great customer care from Mr. Daniel. Sometimes, things do work out for the best.
ALYDIAN S.All services provided was to my satisfaction!
Macio S.Getting charged random
Erick D.The dashboard was a little dusty. Cigarette ashes were in the cup holder.
Robert P.By training your employees on Customer Service skills.
Marloe H.Get better trucks. It rained and I got wet inside the truck from leaks. Also my stuff got wet in the back of truck. Not happy!!!!!
DELMAR B.I am disappointed that you would keep a customer money and not-prorated the rest of the month that the had left after spending his or her money with this company. I will not recommend. Nobody to uhaul because of that along. That's not right to keep a customer money and make them pay for the month.
JEROME B. | Overall ExperienceFor the many years at that location, I received outstanding customer service. The employees were great- answered my questions and any concerns. My items were safe and I didn't have to worry about it. Thank you to the staff at Uhaul on Flint River in Jonesboro, GA Awesome Job
HELEN D. | Overall ExperienceNada
ALEC M.I was having technical trouble with the mobile pick-up, but fortunately the agent arrived at work early (great work ethic) and was able to help me check-out the rental truck. He had a very positive attitude and was extremely personable and helpful. Thanks so much!
Charles H.Very easy and quick to get set up and get into our unit
Tanya S. | First ImpressionsThe truck smelled like someone had just smoked marijuana in it, the customer service representative told me the truck smelled like weed. The trailer was not inspected correctly it was missing bolts from one of the tie-down straps and should not have been rented had to return it just to spend another half an hour for them to get me switched over to a different trailer, this whole experience was bad I had to have them break down the charges because it was not what I was quoted and the equipment was not in the shape to be rented on top of everything else they did not have all the equipment I had reserved. I would not recommend this location I would recommend a different location if you had to use U-Haul personally I will be going to Penske next time.
LEO M.I was bagging in, the staff member came out, stopped me, took off the uhaul for me, and put it up. Made it so easy for me and was very thankful for that. Great customer service!
Adrienne S.I ask the associate to take a look with me he said no, I took pictures to make sure that they won't blame me for the damages of the van that was already breaking down
Terri A.nothing. Can't beat it.
Rod W.Great customer service.
Zolya M.Everything free just joking y'all are doing a great job 👍👍
dernard J.Truck was dirty when I got it
Yolanda M.Rhonda and Casey were both very friendly and were more than willing to make sure I was completely satisfied upon my departure. Great place and when my daughter moves next week we are definitely going back to this location for all of our moving needs.
CLARK U.Didn't give me what I asked for. Told me I had to get something more expensive bc the manager was out and didn't update the system.
Summer T. | First ImpressionsCalled the morning of to confirm my storage unit. Get to this location just for them to tell me I don't have the unit because it don't say open in the system but when he walk to look at it it's empty but he can't put me in it bc only the manager can change the system.. So my Only Option would be to get a bigger unit for more money instead of what I had booked. I asked the front desk guy to call the manager so she could change it in the system. She was rude to her own employee when he was only asking if she could change it to vacant. Because it was a Saturday and she is “off†I had to go up in price for my storage unit. 10 x10x8 is what I had booked in advance price $109 and was told the morning of that it was still ready and open for me. 10x10x15 $150 is what I had to get because the manager didn't make sure the unit was correct in the system so I can move in. Nor did she try to help the guy when he called to explain what was going on. This location is VERY in organized and seems to only want to get more money out of you. Instead of doing some type of compensation so the location mess up. Instead I was told I needed to get something bigger and pay more.
Summer T.I had a problem with the refilling of the gas. I was approximately 300-500 feet from gas station and I put gas in the truck. The gas range went to over the amount I need to replace. I literally went 300-500 feet to the uhaul store and followed directions to where to return the truck. The worker checked the truck out and said that I would be charge $9.50 in addition because I don't have the correct amount of gas in it as when I left. I stated to him that I do because at the gas station 300-500 feet away the gas registered more than the amount needed. He proceed to show me the picture of the amount of gas in the truck. I look over to where the truck was parked and notice the truck is not on level ground, it was on a slanted small hill. So I told him that he wasn't getting a true reading of the gas because the truck wasn't on level ground. The guy said he's only doing his job and that was it. I was exhausted from moving already so I gave up and paid the extra money. It wasn't about the $9.50 that I was questioning, it was all about I know for a fact how much gas I put in truck because I watched it as it was filling up and when I drove off. So I think about just how many people they are doing this way and how much money they are swindling out of people by having them park on a unleveled ground do they can not get a true and accurate reading. This is not right and differently show lack of integrity on this business.
Tracie H.My belongings have MOLD ON EVERYTHING!
Robbin B. | Overall ExperienceI had trouble terminated the service. Middle manager insisted I pay for empty storage. My son was removed from authorization access.
tanya f. | Overall ExperienceThe staff was extremely helpful.
Bruce W. | First ImpressionsOver the years I have not been treated in a professional manner I will say that the staff did go over and beyond to assist me with the move out process , as for me I am so very grateful to be able to move my belongings out of this storage facility
sharon l. | Overall ExperienceKay had awesome customer service!!!
CHEETARA G. | First ImpressionsRhonda and her crew are amazing. They have the cleanest bathroom and it always has flowers in it. Rhonda provides customer service that is compassionate and is missing in a lot of establishments now days.
ANNIE J. | Overall ExperienceAfter storing for six and a half months I found mildew and mold on my things. Not as climate controlled as advertised.
Tamara B. | Overall ExperienceThe staff is amazing, especially Ms Rhonda. She went above and beyond to help me with my move in and I am greatly thankful. Heaven sent!! The staff is always friendly and respectful!
ANNIE J. | First ImpressionsReally appreciate and love you guys for being there in my time of need!
kenyatta b. | Overall ExperienceVery nice. Staff patience and efficient. Met my needs.
DEBRA M. | First ImpressionsHire me.
Donald W. | First ImpressionsGreat team & very helpful… Wonderful customer service
Melida S. | Overall ExperienceI was not happy that you don't prorate if you don't use the entire month. Also I reserved a truck at this location and I was told that it was at another location!!! Very inconvenient!!! I had too pay for the miles too go get and return the truck to a location that I didn't reserve!
LAWRENCE D. | Overall ExperienceMy storage unit was molded for months and they sold it in auction because I refused to pay I filed an insurance claim came the manager was never there and when they called her she always acted clueless
Randall H. | Overall ExperienceY'all sold my stuff and nobody called me
LATOYA M. | Overall ExperienceWill refer to many people. A very professional environment. Gracias
Brenda J. | First ImpressionsThanks uhaul your the best!!!!!
Robert S. | First ImpressionsMs. Rhonda and KC are an amazing duo in office..KC was very attentive in speaking calmly to me even through my frustration and he said kind words to help me feel better..Ms.Rhonda was very nice,extremely helpful,and understanding to my situation.She made me feel great before leaving the office with a pleasant smile. You two are awesome and I will always recommend this location for service 殺殺
jasmine d. | First ImpressionsI had a lot of damaged furniture in my storage unit. The staff was nice and helpful in directing me in the right direction to file my claim.
Jessica H. | Overall ExperienceI was offered an settlement and when I went to retrieve my things they snatched the settlement back n auctioned my belongings… ppl are going thrre so much during the pandemic and giving birth losing my father and now my things were pretty much stolen it’s really sad how ppl do others in need instead of listening or being any kind of sympathetic
Amber C. | Overall ExperiencePrice kept increasing.
EMILY L. | Overall ExperienceThank you so much 💓
SABRINA L. | Overall ExperienceI have used this storage facility for years even before it became Uhaul storage. I have never had a problem with this facility and will definitely used them again when a need arises.
Wilie Frank T. | Overall ExperienceAwesome customer service!!!
NATALIE W. | Overall ExperienceShe was extremely helpful and explained our account in detail with patience!
NATALIE W. | First ImpressionsRhonda went above and beyond helping me make my move a smooth transition. Excellent customer service! Thank you so much!
Annette M. | First ImpressionsThese folks really took good care of me and my family.
WILLIAM H. | Overall ExperienceUSED IT 4YRS, IN TIP TOP SHAPE, WHEN I ENTERED, AND EXITED, WELL CARED FOR COMPANY. THANK YOU GUY,S
WILLIE MAE C. | Overall ExperienceCooks
frank h. | Overall ExperienceThe manager (female) on 6/22/2019 was extremely helpful and polite.
TRINIA G. | First Impressions