Customer Reviews for U-Haul Moving & Storage of Intown

5949 comentarios

2215 5th St NE   Washington, DC 20002
(Two Blocks from the Rhode Island Metro Station)

(202) 269-1200

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(202) 269-1200

2215 5th St NE
Washington, DC 20002
(Two Blocks from the Rhode Island Metro Station)

Services at this Location:

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

diane w.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ALVARO P. 
Clasificación:
3.0

I do not appreciate your predatory insurance policy, where the cost of the damage of a small dent is less than the deductible for the insurance. I paid $50 for insurance, and returned the truck with a small dent (it isn't clear what hit the truck). The damage cost for a small dent is $95 but I paid $150 ($200 including the initial for the insurance). In what world does getting the insurance make the cost of an accident more and not less. It's supposed to "cover" you for damages.

KAELA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marshall L. 
Clasificación:
5.0

I didn't receive one of the pickup in store items I ordered, but other than that, I had a good experience. The staff was great.

JACQUELINE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEENA B. 
Clasificación:
5.0

worked as it should. they were helpful. truck was well worn, but clean and did the job!

Lewis G. 
Clasificación:
4.0

Trucks was way out of alignment. Almost didn't start the second time, I had to give it gas, which I think many folk wouldn't have thought to do. After-hours parking instructions were unclear.

Matthew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanairy O. 
Clasificación:
0.0

Have personnel to stop Rushing to get off work. check equipment in properly so no one else can be charged for something someone else has done

TREMOND W. 
Clasificación:
4.0

Upon dropping off the vehicle the staff insisted I damaged the vehicle despite my having "disputed" the conditions upon pickup using the link sent to my cell phone. I asked where the photos I uploaded were located and was not given an answer. Luckily I also had other photos that were time stamped at the day and hour I picked up the vehicle. Even then, I was told it didn't match my contract (it did). This took nearly half an hour to resolve and ultimately it was determined the damage was pre-existing.

Gary R. 
Clasificación:
5.0

Location was very well kept and organized. Customer service was pleasant and very knowledgeable! Excellent service!

Rikwan B. 
Clasificación:
1.0

This is one of the worst customer service experiences start to finish. I would never come back or recommend to even my worst enemy.

Joseph V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADAMHARRISON S. 
Clasificación:
5.0

Everything went well!

PAUL W. 
Clasificación:
5.0

Customer service everything was awesome

ADAN C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mokhless A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric M.  |  First Impressions 
Clasificación:
1.0

Really poor customer service all around but, particularly, where they give you the trucks. I arrived at the end of the day. the people were clearly on their way out and with no patience to talk to a client. I asked a simple question about the operation of the truck and they couldn't answer it. The truck was quite dirty. In a pandemic you should make sure that the trucks are cleaned before renting them out.

Francisco E. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Perry W. 
Clasificación:
5.0

Everyone at this location was efficient, welcoming and engaging.

Cathleen F. 
Clasificación:
5.0

Excellent service. I was impressed, and will use this service again.

Joshua W. 
Clasificación:
4.0

I had reserved 2 furniture dollies but there was only 1 left so used that and a utility dolly

JOSEPH N. 
Clasificación:
3.0

I had to go back to this location to get the trailer I needed from another location only to find out it wasn't available for a one way move on the day I was moving a lot of confusion and put me in a real bind. The people were helpful though in try to resolve my issue

RYAN T. 
Clasificación:
5.0

100 %

JOSUE A. 
Clasificación:
1.0

The staff was very rude. I was fraudulently charged for gas and it took multiple calls to resolve the problem.

JEREMIAH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad B. 
Clasificación:
5.0

El cliente no dejó un comentario.

HENRY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANTE H. 
Clasificación:
5.0

This is by far the best U-Haul location in the city and DC area. I rent trailers a couple times a year for our storage needs. This team was helpful, courteous, and fast. I will rent from them again.

Chris K. 
Clasificación:
5.0

The team at Uhaul and this location are the best. They provided great customer service and when I lost my key in the move [don't ask how], they had a locksmith contact me right away to get that issue resolved. Appreciate the professionalism and support!

ALTON C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
1.0

Well, I don't have any complaints to this particular location, but overall my recent experience with Uhaul was horrible. I booked equipment at one location, a few days later I got a call from Uhaul representative and was told that they transfer my reservation to another location, which was not far away so I was okay. At the day of pick up, when I arrived to this new location I found out that equipment that I booked is not available, because they don't have it(some other dude did not return it yet, which os not my problem). So I wasted a few hours of my time and finally was able to pick my equipment at another location. I think I've read multiple times on Uhaul website: “it's guaranteed or you will get $50”. Yeah, sure, no equipment on time and no $50 for that - that's what I've got.

Iurii M. 
Clasificación:
4.0

I was rushed out of the van when returning it and the employees were smoking and entered the car before I got out. I returned it early, so this was unnecessary and rude. The employee during check-in was very professional, so that was a good experience.

JESSE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rene F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen F. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIFFANY S.  |  Overall Experience 
Clasificación:
4.0

The pickup was long and arduous but glad you have more security measures for theft here in DC. The drop off guy was most helpful and super nice!

KRISTEN J. 
Clasificación:
4.0

N/C

Abby G. 
Clasificación:
5.0

El cliente no dejó un comentario.

christine K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rafael V. 
Clasificación:
1.0

El cliente no dejó un comentario.

Susan w D. 
Clasificación:
5.0

N/C

Lori J. 
Clasificación:
4.0

You should have access 24/7 without having to pay extra

jorge a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel O.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

KATHRYNWALDROP K. 
Clasificación:
4.0

Lower prices would always be better. Being able to change drop off location would also be really great.

Nikhita A. 
Clasificación:
5.0

Excellent service

Steven T. 
Clasificación:
5.0

The staff was efficient and very courteous. The equipment was ready to go on time. We were in and out in no time.

Jo Z. 
Clasificación:
5.0

Thank you!!!!

David E. 
Clasificación:
3.0

El cliente no dejó un comentario.

BEATRICE B. 
Clasificación:
3.0

Be kind to customers when they arrive. Especially from long trips

Conner B. 
Clasificación:
3.0

The gentleman at the drop off lot was quite rude.

James J. 
Clasificación:
5.0

This location is well organized and quickly had my rental ready for pickup. By the time walked away from the reservation desk to the parking lot the truck was warming up and ready to go.

CHARLES M. 
Clasificación:
5.0

very organized and professional personnel

KRZYSZTOF K. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMANTHA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN W. 
Clasificación:
2.0

The employees here do not lift a finger to help customers.

Jody P. 
Clasificación:
5.0

The U-Haul advance reservation and mobile pick-up don't work as well as they should!

Mokhless A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSETTE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY N. 
Clasificación:
3.0

I was told that I went over my mileage but I was told at the first location that it was a flat rate which is why I choose uhaul in the first place. I am very unsatisfied with my service! I was charged extra without being told!

Kayla S. 
Clasificación:
5.0

Let customers know their reservation will be cancelled after one hour! I was lucky enough that there was a truck available for me, but it would have been a disaster if there had not been available equipment. There was no communication from Uhaul during the reservation process that reservations must be picked up within an hour.

RACHEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pedro R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KARA C. 
Clasificación:
1.0

Equipment is the typical U-Haul â€" heavy wear, not great. Is what it is, no big deal. But the staff at this location is so insanely rude it's fascinating. U-Haul isn't exactly the shining example of customer service anywhere, but this place was just awful.

CARSON P. 
Clasificación:
5.0

El cliente no dejó un comentario.

BEVERLY F. 
Clasificación:
5.0

Excellent customer service and very understanding. This is the second time I have used this facility and I recommend them highly.

VERONICA G.  |  Overall Experience 
Clasificación:
5.0

Efficient, convenient and easy! The staff was extremely helpful!

Scott N. 
Clasificación:
2.0

I would NEVER USE A UHAU L TRUCK AGAIN JACKED UP PRICE RATES, I WOULD NEVER RECOMMEND UHAUL TO ANYONE. IF J EVER GET ANY COMPANY IN WOULD GET A COMPANY AND PUT YOU OUT OF BUSINESS

Glenn W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Edwin H. 
Clasificación:
2.0

Very rude staff

Jesse M. 
Clasificación:
5.0

Great

Terrance P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JALIL E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
1.0

When we arrived we were not assisted in locating the vehicle. When we finally found it we were then told we couldn't actually use that vehicle because it was a local move. After a long time we finally received a truck but not the dolly we had requested and paid for! Employees were rude and unhelpful.

Donna E. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugene C.  |  Overall Experience 
Clasificación:
1.0

AVOID THIS LOCATION AT ALL COSTS! I wish I could give 0 stars. Their customer service is terrible, every man who works at this location is unnecessarily rude and condescending. My husband and I signed up for Online Pick up. The van was not in the location it was supposed to be, so I went inside to ask. I was told to go to the pick up and drop off lot, and to ask the men working for my van and my key. I go to the lot, ask the men working for my van and key, they gave me very rude and very short answers that were basically "look at your phone, what does that say?", I tried explaining that I was specifically advised to ask them for my van, and was consistently interrupted with the same unhelpful answers, until it finally became clear that I needed to search the lot myself for the van and dare not return to them until I had found it. The lot was completely full. It took 20 minutes to find it. Did the inspection, everything looked normal. We're about 15 minutes away from the location, we go over a speedbump, and it turns out the back brake light fixture had been broken off and then just placed on back on so we couldn't see in the inspection. So we had to drive back, explain what happened multiple times to multiple people, before being given a new van. When signing the new contract I tried to verify that we wouldn't be charged for their broken equipment and the man working just interrupted me to say "Just sign the contract." I told them IN THIS MOMENT that we wouldn't be returning the van until after hours and was given NO instruction on what to do with the key. We returned the van that evening, 30 minutes after they closed. The app gave no instruction, and all key boxes were visibly locked, so we did what we thought was the right thing, and locked the keys inside the van. We are now being charged $150 on top of everything because they don't have duplicate keys. If we hadn't been given a broken vehicle to begin with, we would have been able to return the vehicle before 7pm. Also they KNEW we were expecting to return the van after hours, they provided NO instruction, and ALL BOXES WERE LOCKED! So why should it be another $150 out of our pocket??? I was already planning on leaving a bad review for this location, based on the unbelievably rude staff and faulty equipment, but this sent me over the ledge. AVOID THIS LOCATION.

Hugh H. 
Clasificación:
5.0

El cliente no dejó un comentario.

VINCENT G. 
Clasificación:
5.0

Good location and good inventory. Met my needs immediately. Great place to rent a truck.

NORMAN I. 
Clasificación:
4.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin B. 
Clasificación:
5.0

The guy who took the trailer in was courteous and responsive.

Kevin W. 
Clasificación:
5.0

I cannot recommend this place to a friend due to the face the guy who attended the returns area Charles is rude, unprofessional and is smoking in people faces offensively. Has a hideous attitude towards good working people.

CESAR S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ted M. 
Clasificación:
5.0

Nothing, service was great and simple.

MICHAEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID R. 
Clasificación:
5.0

More prominent signage pointing to the specific return location (within a 2-block facility) would be helpful.

ERIC D. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIP S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Clinton G. 
Clasificación:
4.0

Make sure to check the overflow lot for your U-Haul if you don't see it in the main lot. This isn't advertised and you won't know until you ask someone. Pickup took forever because of this, however, the employees were very friendly and helpful once they got involved.

Tristan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cameron S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JON D.  |  Overall Experience 
Clasificación:
5.0

The Customer Service is excellent and I feel very welcome every time I rent a vehicle. Thank you in advance and keep the good work up.

MICHELLE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIFFANY S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Destiny S. 
Clasificación:
5.0

👍🏽👍🏽👍🏽

valente M. 
Clasificación:
2.0

The front seats we're covered in dog or cat hair.What happened to cleaning the equipment before the next Rental? This is a pandemic and I could have caught anything including the covud 19. I would have sued UHaul. I took the liberty of getting tested once I got to my destination. Thank God I was negative.

Judith G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathaniel A. 
Clasificación:
5.0

No issues with pickup or drop off. Both spots were very helpful and provided good service.

Glen B. 
Clasificación:
4.0

Online check-in was tedious and difficult to follow. It was quicker for me to check in with someone in person last time. Consider improving the functionality of the online check in. Perhaps have customers fill out info ahead of time.

Roger M. 
Clasificación:
5.0

Keep it up.

ALLEN R. 
Clasificación:
5.0

Tina and all the team was so friendly and professional.

KEVIN B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

STEFANIE W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carl C.  |  Overall Experience 
Clasificación:
1.0

I was told I would have a lower level climate controlled unit and when I got there it was an upper level. Staff was not friendly and not helpful. The hours of access are ridiculous. I am SO VERY SORRY that I moved into UHaul. The movers were already there and I couldn't find another place. I am so unhappy with UHaul and my entire experience. I would NEVER recommend it to ANYONE.

karyn r.  |  First Impressions 
Clasificación:
5.0

Tiffany was extremely helpful! Really outstanding service. She was understanding of my situation as a first time storage user and worked with me when the unit I reserved did not match with my needs. She took the time to explain everything and answer my questions. She was kind, patient, and professional. Absolutely excellent move in experience!

Benjamin R.  |  First Impressions 
Clasificación:
5.0

The truck I had rented from U-Haul of Burlington Vermont was in bad shape, but your guys took the time to listen to me and begin to address the issues.

Abigail N.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL C.  |  Overall Experience 
Clasificación:
2.0

I moved my stuff out of your facility because I never really felt my stuff was secure. The top of my unit which was on the end had a plastic cover that was not secure,You could slide it over with your pinky! Also being as it was an upper unit I had to climb the latter. Your latter's were unstable and old with chipping pain. I NEVER FELT SECURE climbing those latters! YOUR SALES STAFF IS AWESOME!!!! Very very NICE! YOUR STORAGE CONTAINER AND LATTERS are TRASH. I had been back to drop off and retrieve items. And Every time the LATTERS , didn't matter which one I used. WERE VERY UNSTABLE AND UNSAFE. IRONICLLY when I moved out I found a newly painted latter's do used. I would never ever recommend this facility!!!

Terese J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MARIANA F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen R.  |  First Impressions 
Clasificación:
5.0

Overall a great experience. FYI for those sensitive to smells, mothballs (or something that smells like it) were added to the storage unit at some point. The smell was really strong when I took my stuff out - had to air out for several days.

Jameeley P.  |  Overall Experience 
Clasificación:
3.0

When I first rented the unit 11 months ago, I remember the staff being unhelpful. When I closed out my unit yesterday the staff seemed to be in better spirits.

Camellia P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

James B.  |  Overall Experience 
Clasificación:
1.0

The customer service at this location is deplorable. The staff is extremely rude, and the General Manager Osman is very disrespectful and short tempered with customers. I requested a lock cut, as I lost my key and I've had the unit for about six years. He told me that it will be a minute. When asked a time frame he said, "It will be a minute" and walked off. I came back approximately two hours later, and he was still unable to provide assistance. I can not wait to remove my items from this location and I will be writing a poor review on all social media outlets. No one should have to endure such treatment.

Katrina D.  |  First Impressions 
Clasificación:
5.0

The general manager assisted me and was the most pleasant, knowledgeable and helpful person. He explained everything to me and found the right unit for our needs. He helped rectify a clerical error and ensured we used our first month free offer for the unit. So easy!

Stephen M.  |  First Impressions 
Clasificación:
5.0

The only reason why I left U-Haul was because of the pandemic I could not afford it anymore even though it was keep it was really still hard the people that were really nice to me I never had a problem at all of any way it will always be always holding my stores making sure that things were very well intact when I left yesterday it was really nice talking to the girls at the front desk they were very much appreciative of me and being able to store my clothes there a U-Haul thank you so very much I look forward to volunteering your services to anybody in my neighborhood or around the city thank you so much and feeling alegra Anderson thank you U-Haul you rock

alegra a.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

jeff z.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

carrie s.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Roosevelt B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN KAY L.  |  Overall Experience 
Clasificación:
2.0

The general manager was very unprofessional. Customer service skills were poor.

Marcelle B.  |  Overall Experience 
Clasificación:
5.0

Staff were very friendly, helpful and informative.

CARLOS A.  |  Online Move In 
Clasificación:
4.0

I would encourage people to your storage because the cleaniness and hospitality...I will utilize this service again in the future...I was very impressed with the short cute 4"11 queen who treated me so nice..Two thumbs up for service and courtesy. Gracias

william f.  |  Overall Experience 
Clasificación:
5.0

Thank y’all for everything

Andrea W.  |  Overall Experience 
Clasificación:
2.0

There were two females working when I arrived. One seemed to have an attitude the other barely spoke English. I had asked for a ground floor unit and did not get it. Also the parking situation is dangerous there - only one way in and out and if loading area is full you have to figure out what to do with a 36" uhaul. I was extremely frustrated. Luckily when I came back in a Nice middle aged man ended up helping me and went through my contract. He was extremely helpful. The ladies there were not. Also this is in a very sketchy area. Though the units are under lock and key I don't feel comfortable going to my unit so I'm turn will prob relocate to a different site in three months

Christina H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dante D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

robert p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alix W.  |  Overall Experience 
Clasificación:
3.0

It makes a big difference to have an upper tank versus a lower tank, yet this information is not part of the reservation. This is a bug.

Samuel H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Sahara R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

AMIN A.  |  Overall Experience 
Clasificación:
2.0

The general manager is a scam artist.he will try to charge you more anyway he can

Anthony d.  |  Overall Experience 
Clasificación:
5.0

Excelente servicio al cliente

Kimba C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

John H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron C.  |  First Impressions 
Clasificación:
5.0

Always kept clean, safe and secure. I like the ability to use dollies and those bed dollies were super helpful.

mesdara a.  |  Overall Experience 
Clasificación:
5.0

everything was fine.

Adam G.  |  First Impressions 
Clasificación:
1.0

1. The requirement to use the U-haul sold crescent lock is a scam and money grab by Haul and its dealers. I have had storage units for a decade using my own combo lock and never had a security problem. The idea that the required lock provides better security is a lie. 2. The movable ladder necessary to access my second level space constantly wobbled making it unsafe to access my unit. There was not another ladder available use. this is unsafe and reported to the facility. 3. The storage unit door did not close properly and align so the lock could be easily installed. This was reported as well. It took two of us on a the above rickety ladder to push the door enough so it would align and lock the unit door. Such a basic. Get it right. 4. We were only shown (1) elevator. Lots of waiting. this is a converted 3-story warehouse and if another elevator exists we were not shown it. More focus on making money and less on customer service by investing in necessary vertical transportation. Really not sure I'm not going to move back to the Cube Smart a few blocks away. I made the move to U-Haul because I already rent trucks from here and thought it would be more convenient. Was not the experience I had at all.

Andrew M.  |  First Impressions 
Clasificación:
4.0

Service was great and I never had any issues. The storage unit itself, however, was very small for the price.

patrick m.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Hawa D.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Ron W.  |  Overall Experience 
Clasificación:
1.0

You made me run around between stores and the pick up of my trailer. Speed of service is not in your delivery language. I also have to drive another 26 miles to drop off the 4x8 because theuhaul location in my city doesn't,t have room for another trailer, they sit on several acres of land but I have to drive to the next town, what a waste of a customers time. I will never use you uhaul again. I will also tell my friends as well. Obviously you don,t care why should I.

Ron W.  |  First Impressions 
Clasificación:
1.0

Storage containers up on a second level dangerous only a thin wobley ladder to take your items into the unit it's a shame uhaul has no regard for safety the ladders need to be wider,heavier, safety ne

Dale W.  |  Overall Experience 
Clasificación:
3.0

My experience was fair overall. I received great customer service for a few of the staff and a free month of storage. However, 2 were not so customer friendly, but hopefully they strive to improve.

EMMANUELLA L.  |  Overall Experience 
Clasificación:
4.0

Had a small unit of office items for about a year that we accessed pretty frequently. Never had an issue with the facility or our unit. This is a really nice location.

darnita ayanna b.  |  Overall Experience 
Clasificación:
5.0

The staff member was cheerful, knowledgeable, and answered all of our questions.

Jean M.  |  First Impressions 
Clasificación:
5.0

U Haul is an excellent company.

KATHY W.  |  Overall Experience 
Clasificación:
4.0

Had everything I needed to assist in my move. Helpful staff.

Sharee M.  |  Overall Experience 
Clasificación:
4.0

The young guy at the counter was new but was still quite professional and friendly.

Sharee M.  |  First Impressions 
Clasificación:
5.0

Manager was very helpful, extended great customer service.

TRACIE W.  |  First Impressions 
Clasificación:
4.0

Osman, Tiffany, and the others whom I don't recall their names - were very professional and courteous during my 5 years at the 5th St NE location.

sukari numfashi o.  |  Overall Experience 
Clasificación:
2.0

No flexibility for pro-rated amounts for move-out. I moved out of area middle of the month. For 2 units, I lost about $100 but they're quick to charge late fees after 3 days. Many not friendlY.

Drew W.  |  Overall Experience 
Clasificación:
5.0

I thought it was a great place for strorage

Harold S.  |  Overall Experience 
Clasificación:
5.0

Great help and service

WILLIAM S.  |  Overall Experience 
Clasificación:
2.0

The manager was pretty ineffective and cost me an extra $230!

RaMond T.  |  Overall Experience 
Clasificación:
4.0

Friendly, professional and polite staff. Though when I first called to cancel empty unit, he didn't cancel it & didn't tell me to request thru mgmt & pay to cut lock. It took 2 follow-on calls.

Katie B.  |  Overall Experience 
Clasificación:
5.0

I must honestly say the staff that helped me save my things were AWESOME! They went above and beyond I truly appreciate them. As soon as my life is back on track I want to send them something special

sylvasti v.  |  Overall Experience 
Clasificación:
5.0

One thing that can be fixed is extra staff on weekends. The line is way too long.

SAMUEL C.  |  First Impressions 
Clasificación:
5.0

Great storage unit and convenient

aziza d.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful staff, efficient convenient services, clean well-laid out facility, good location.

Jennifer W.  |  First Impressions 
Clasificación:
3.0

Time of storage should be prorated for the month. I am a teacher and only needed it for limited time. It was really expensive in the end for me. I will look around more next time.

rachel t.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful, personable, approachable and professional (especially the lady - I wish I could remember her name). I will definitely recommend it!

MIRIAM S.  |  Overall Experience 
Clasificación:
2.0

Manager is the rudest man I've ever met. Blatantly disrespectful. Moths all over the unit. Super dim lighting. Highly unresponsive to concerns.

kelechi i.  |  Overall Experience 
Clasificación:
4.0

I didn't like the fact that I moved out one after my rental fee was do and I was charged the full rate for the mouth.

carroll m.  |  Overall Experience 
Clasificación:
1.0

No one answered the phone. It is a waste of time.

JOSE P.  |  Overall Experience 
Clasificación:
5.0

I did a one way direct from NYC and then another intown rental 5 days later. Requiring a week of storage. The cleaning staff was so helpful... even helping to move a piece of furniture. SO CLEAN,great

Jennifer J.  |  Overall Experience 
Clasificación:
5.0

The staff at this location were consistently professional and helpful. The manager is upstanding, and I was always a grateful patronage due to his leadership.

Miriam H.  |  Overall Experience 
Clasificación:
3.0

I reserved a truck for long distance travel, when I picked the truck up it was on a 1/2 tank of gas, when I mentioned my concern, the manager told me I could just stop and get gas in Virginia.

Bobbi M.  |  Overall Experience 
Clasificación:
1.0

I'll never deal with uhaul again.

Eugene M.  |  Overall Experience 
Clasificación:
4.0

The service was great and well secured facility.Thanks the service.

Howard P.  |  Overall Experience 
Clasificación:
5.0

The manager, Tiss was exceptional in getting set for storage and truck rental. Bravo!

RaMond T.  |  First Impressions 
Clasificación:
5.0

Very easy and helpful.

Marian B.  |  First Impressions 
Clasificación:
5.0

This is a nice clean, efficient storage facility. They provide all the carts you need to complete your storage needs.

Dan O.  |  Overall Experience 
Clasificación:
5.0

Always willing to help there customers,, I will use this facilitie again

michelle b.  |  First Impressions 
Clasificación:
4.0

Great service. The agent that assisted me during my transaction was hilarious! I mean that in a good way. Her name was Arnessa Smith. She was also very professional, pleasant. A great experience.

RONALD H.  |  First Impressions 
Clasificación:
5.0

The management and staff at the 5th st. n.e. Uhaul demonstrated excellent customer service, professionalism, and judgement. As a customer I always felt well taken of by the staff. Thanks Mr. Shelenker

ASHTON M.  |  Overall Experience 
Clasificación:
5.0

Service was very good. The woman that helped me took care of explaining everything to me. Her name was Tiffany Harrison and she should recognized for her great service

Harold S.  |  First Impressions 
Clasificación:
5.0

Service was great and easy thanks so much

iesha h.  |  Overall Experience 
Clasificación:
5.0

Customer service was patient clear and efficient.

Bernadette G.  |  First Impressions 
Clasificación:
5.0

Good experience Osman is great to work with! Excellent customer servicing! T. Vaughn

Tracey V.  |  Overall Experience 
Clasificación:
5.0

The manager at this facility was especially helpful and friendly.

Andrew C.  |  Overall Experience 
Clasificación:
2.0

The person at the counter that helped me with my move today was rude and seemed as though she didn't want to be at work. She offered prices without really knowing, and had a very nonchalant attitude.

PAUL S.  |  First Impressions 
Clasificación:
5.0

The entire team was very helpful in the transition of my items from one unit to another.

Drew W.  |  First Impressions 
Clasificación:
5.0

Staff were very polite and efficient. Our only disappointment is that we wanted floor level storage but none was available when we arrived and this was not made clear when I booked the reservation.

dominique b.  |  First Impressions 
Clasificación:
5.0

Osman you run a great storage center. Thank you for always being so kind when I was in!

Elizabeth C.  |  Overall Experience 
Clasificación:
4.0

Ty

yolanda b.  |  Overall Experience 
Clasificación:
4.0

I will recommend your facility to a friend

Willie G.  |  Overall Experience 
Clasificación:
5.0

Service was nice customer service was polite I didn’t have a long wait and everything was quick and easy

Georgetta E. J.  |  First Impressions 
Clasificación:
5.0

The Agent,was,kind , patient,and very professional

ann w.  |  First Impressions 
Clasificación:
4.0

All worked fine. Staff was competent and helpful even though generally icey.

Thomas H.  |  Overall Experience 
Clasificación:
5.0

Positive experience and streamlined efficiency.

Alesa A. | Reservación
Clasificación:
4.0

No problems everything was handled well

norman s.  |  Overall Experience 
Clasificación:
5.0

It was really great having my things there I had no problems at all just a little hot so it makes your belongs kinda messed up

pamela h.  |  Overall Experience 
Clasificación:
1.0

This is the worst experience I've had with Uhaul I was given the run-around I was quoted wrong prices I literally spent 12 hours driving from location to location just to return the truck and wants sp

RAQUEL R. | Reservación
Clasificación:
1.0

U-Haul SUCKS

Roland R. | Reservación
Clasificación:
5.0

THEY WERE VERY HELPFUL. THANKS

Michelle C.  |  Overall Experience 
Clasificación:
5.0

I was very pleased with the customer service and facilities.

Susan T.  |  Overall Experience 
Clasificación:
4.0

I had a great experience working with this Uhaul. Super helpful and extremely convenient!

Jason T.  |  Overall Experience 
Clasificación:
5.0

Easy access to units, elevators were helpful, and customer service was splendid!

Alesa A. | Reservación
Clasificación:
4.0

Everything seems fine except for the Sunday hours which should have been to 7PM during the summer period instead of 5PM.

Anthony U.  |  Overall Experience 
Clasificación:
5.0

Great staff

JEAN BAPTISTE W.  |  Overall Experience 
Clasificación:
4.0

The phone system makes it very hard to reach the local office, however. I hope you can adjust this. However, I always felt that my belongings were secure, and the staff were friendly and helpful.

JESSICA L.  |  Overall Experience 
Clasificación:
5.0

My experience was A-one outstanding, and uncomplicated. Keep up the good work.

minnie h.  |  Overall Experience 
Clasificación:
5.0

I mistaken on the month to reserve your u haul .A young lady employed there made the correction . she were very polite , courteous and knowledge about her work.I would recommend U-Haul of downtown .

Antoinette M. | Reservación
Clasificación:
4.0

Everyone was very friendly. Line moved a little slow, but I understand that, given that it was the end of the month (and thus lots of people moving).0

JOHN G. | Reservación
Clasificación:
5.0

Great People. Very Helpful

charles I. | Reservación
Clasificación:
5.0

This facility was always clean, well lit and well maintained. The staff was always polite and fully explained the storage process.

JANICE LILLIAN B.  |  Overall Experience 
Clasificación:
4.0

Ninguno

Samuel R.  |  Overall Experience 
Clasificación:
1.0

I received a receipt for a refund which still has not been actioned after 3 business days. What gives?

Matthias S.  |  Overall Experience 
Clasificación:
3.0

All is great with uhaul, however, consider putting metal reinforcements under the doors to prevent rats, mice, water leakage, moths, etc., from destroying expensive personal and professional items.

CARYN B.  |  Overall Experience 
Clasificación:
1.0

Has rodents and disrespectful staff. (Primarily the management) Slightly secure, but not really. Nobody pays attention. If you have another option, Take it.

ANTHONY B.  |  Overall Experience 
Clasificación:
3.0

Overall fair

Yordanos T.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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