Comentarios del cliente para U-Haul Moving & Storage of Intown

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Intown

Grado total:

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Maria G. en

Grado:

El cliente no dejó un comentario.

Alberta E. en

Grado:

El cliente no dejó un comentario.

ricardo L. en

Grado:

El cliente no dejó un comentario.

Gerard D. en

Grado:

That staff at this location are excellent!

Ronnie R. en

Grado:

El cliente no dejó un comentario.

Noor A. en

Grado:

Waited for a long time to speak to a representative and it cut into my scheduled time with the movers.

Lamont W. en

Grado:

Parking

Andrew P. en

Grado:

When returning the rented van, the person that reviewed the van for out processing was not professional.

Curt W. en

Grado:

Mileage for the vehicles seemed to be alot

Tewodros F. en

Grado:

Great customer service. Ousman, the store Manger went above and beyond to make our experience extra pleasant.

Gordon B. en

Grado:

El cliente no dejó un comentario.

Gerardo L. en

Grado:

El cliente no dejó un comentario.

Beverly K. en

Grado:

El cliente no dejó un comentario.

Timothy E. en

Grado:

El cliente no dejó un comentario.

Penny H. en

Grado:

I like this location it was close to my house I just moved out of.

Arun P. en

Grado:

Fast and easy - no hassle

Willie A. en

Grado:

El cliente no dejó un comentario.

Sharee M. en

Grado:

Had everything I needed to assist in my move. Helpful staff.

JOSH M. en

Grado:

Conveniently located.

Jarrod J. en

Grado:

El cliente no dejó un comentario.

ATULESH M. en

Grado:

Well serviced

Gertrude H. en

Grado:

Your staff was fríendly and accommodating . Well stocked with everything you need to move. However the location is in a very busy area but easy to get to.

Catherine S. en

Grado:

This location was really nice. I had a good visit.

Andre S. en

Grado:

El cliente no dejó un comentario.

carl G. en

Grado:

very pleasant people to deal with

Luke B. en

Grado:

El cliente no dejó un comentario.

Steven M. en

Grado:

Amazingly efficient location with really kind and professional staff. I highly recommend this location.

Dhafer M. en

Grado:

El cliente no dejó un comentario.

Vanja F. en

Grado:

El cliente no dejó un comentario.

Taylor G. en

Grado:

El cliente no dejó un comentario.

Glen B. en

Grado:

Very confusing layout, very friendly and helpful staff

Benjamin J. en

Grado:

Unfriendly desk ladies. Being treated like a burden gets old really quickly.

Wilfredo P. en

Grado:

Continue the good customer service and work.

Reynaldo J. en

Grado:

All good

Donald H. en

Grado:

El cliente no dejó un comentario.

Natallia P. en

Grado:

El cliente no dejó un comentario.

Desmond J. en

Grado:

El cliente no dejó un comentario.

Sean W. en

Grado:

Great team work!

Elijah H. en

Grado:

Please create better signs to specify where vehicle drop-offs are for customers in large vehicles

Erik M. en

Grado:

The truck was missing some control knobs for the fan. Other than that the truck was ok.

Sina S. en

Grado:

El cliente no dejó un comentario.

Sharee M. en

Grado:

The young guy at the counter was new but was still quite professional and friendly.

NICHOLAS L. en

Grado:

El cliente no dejó un comentario.

Robert G. en

Grado:

El cliente no dejó un comentario.

Audrey P. en

Grado:

El cliente no dejó un comentario.

WILLIAM F. en

Grado:

Not the fault of this location. U-Haul should not change reservations once made. The shift of my reservation from Alexandria VA to Washington DC was obviously due to another "higher paying" reservation that was made after mine. This late shift added several hours to my day and I was not able to return the rental the same day as a result.

Heather S. en

Grado:

El cliente no dejó un comentario.

Pat K. en

Grado:

El cliente no dejó un comentario.

D Lynn B. en

Grado:

El cliente no dejó un comentario.

Jason M. en

Grado:

El cliente no dejó un comentario.

Christa C. en

Grado:

We dropped the truck off and heard gun shots and literally hid behind the truck as men were running by screaming. Thank god there was a fire station next door we ran into. Terrible experience at 8pm on a Monday night. Not safe.

Brian L. en

Grado:

El cliente no dejó un comentario.

Kristopher C. en

Grado:

El cliente no dejó un comentario.

Paige H. en

Grado:

El cliente no dejó un comentario.

TRACIE W. en

Grado:

Manager was very helpful, extended great customer service.

Matt H. en

Grado:

My reservation was changed weeks after I made it for no apparent reason. Huge inconvenience. But this location was great, just not what I made my reservation for.

Joella R. en

Grado:

The Milage and gas was wrong when I received the van which caused hassle in the end. I also intentionally filled up the tank (even more that when I got it), and was still charged for gas. I will be changing locations if I ever need a van in hopes that helps.

Karen R. en

Grado:

El cliente no dejó un comentario.

james T. en

Grado:

El cliente no dejó un comentario.

Tracy R. en

Grado:

Customer service was great.... Had a blown fuse on my drive vehicle... service rep (Timon)spent several minutes tracing the issue and fixed. He also swapped out a hitch pin for a more secure one... above and beyond thanks

Getachew N. en

Grado:

Customer service is excellent . But the car need maintenance . It is not comfort to drive . Very noisy .

Jonas F. en

Grado:

This location is very confusing to navigate. The check-in desk is nowhere near where the trucks are picked up, and it can be hard to find a staff member. The truck had a poorly functioning driver's door, though the truck had less than 10000 miles.

Sarah G. en

Grado:

Please keep the employee who is monitoring equipment return aware of what is happening in the yard, and not napping in the front of a van.

ALEATHEA THOMAS D. en

Grado:

El cliente no dejó un comentario.

Julius O. en

Grado:

Good customer service!!

Craig F. en

Grado:

The place where I got my truck was great, but the fact that my reservation changed drastically hours before I was scheduled to pick up the truck was highly inappropriate. Three customer service reps I spoke to about this were rude and really showed no concern for how the last minute changes impacted my move. I will likely never use Uhaul again.

Antonio H. en

Grado:

El cliente no dejó un comentario.

Itzel Marine G. en

Grado:

Location closed several minutes before actual closing time.

Daniel R. en

Grado:

U-Haul has got to make their website/app more user friendly and not require customers to take a picture of every little detail.

Kellyrose B. en

Grado:

The woman who executed my contract was kind and extremely friendly. I thank all that made this process VERY quick and simple.

Roger A. en

Grado:

El cliente no dejó un comentario.

Brian W. en

Grado:

El cliente no dejó un comentario.

Dara W. en

Grado:

El cliente no dejó un comentario.

Yvette F. en

Grado:

The staff was very professional and helpful, I can’t think of anything you need to improve on. Great updates to the location!

Adel M. en

Grado:

El cliente no dejó un comentario.

Gerardo L. en

Grado:

El cliente no dejó un comentario.

Holly H. en

Grado:

El cliente no dejó un comentario.

CHEVELLA M. en

Grado:

Customer Service Rep was so very pleasant and welcoming so early in the morning! She gave good instructions and explained the process very clearly. Very quick service. Thank you and keep up the good work!

Toby C. en

Grado:

Having both my pick up and drop off locations changed was really inconvenient and added at least 2 hours to my planned move. Customers who have to have their locations changed should receive a benefit or discount. I also had my pick up location changed for the truck but the boxes I ordered were not changed to it was proposed that I drive from one Uhaul place to the other to get my boxes. If Uhaul changes the location of the rental they should change everything.

Keith A. en

Grado:

Everything went well and great customer setvice

sukari numfashi o. en

Grado:

Osman, Tiffany, and the others whom I don't recall their names - were very professional and courteous during my 5 years at the 5th St NE location.

Paul L. en

Grado:

Better label where to drop off

Debra R. en

Grado:

El cliente no dejó un comentario.

Craig B. en

Grado:

El cliente no dejó un comentario.

BIANCA B. en

Grado:

El cliente no dejó un comentario.

Lottie W. en

Grado:

El cliente no dejó un comentario.

Ronnie G. en

Grado:

El cliente no dejó un comentario.

Amine S. en

Grado:

Have clean cars, the lock was jammed I had to roam DC for an hour after 10pm to find a lock. Inside light don’t work.

Jim B. en

Grado:

El cliente no dejó un comentario.

Dawn O. en

Grado:

I just completed the return of the trailer I rented from uhaul. The experience was not pleasant at all. First, the location in Montgomery where we picked it up told us that we could turn it in anywhere. For that reason we found a location that was closer to our destination went there to drop off and was told that we could not drop it. They said that since a drop location was listed we had to drop at the drop location. This misinformation lead to an extra 2.5 hours of frustration trying to fund the other location and get the trailer turned in. Second, once we got to the drop off location listed on the paperwork, it was not clear where to drop. I went in and asked the lady, and she said the second left. My father was driving the truck and already at the first left. There was no sign or anything indicating that there was no turn around on that street so we drove all the way to the top and discovered there was no turn around. Which meant the only way out was to back down a narrow road with a trailer. Fortunately, my father was skilled enough to do that but otherwise that would have been an impossibility. They should place a sign there that says no turn around or equipment return do not enter . After backing out very carefully, one worker said if the guys saw us they could have let us in the back instead of him having to back out. °Once we got to the correct side the guys were standing around smoking. Only one person decided to help. We then had to go back to the first location to get myp vehicle which we had to leave behind because we had already taken it off the transporter. This caused additional time to pass. If only the people in Montgomery had been honest that we had to take it to the place listed and not said take it anywhere, that would have be good, and if the people at the location had better signs to show where to drop off, that would have been useful. I am grateful that my car was transported safely, but the customer service part was not stellar. Dawn Oliver 407-963-0590

Jennifer Q. en

Grado:

El cliente no dejó un comentario.

Drew W. en

Grado:

No flexibility for pro-rated amounts for move-out. I moved out of area middle of the month. For 2 units, I lost about $100 but they’re quick to charge late fees after 3 days. Many not friendlY.

Eliza J. en

Grado:

The U-Haul was convenient and allowed return after hours. I did not interact with the staff, but the return process was easy.

Christine F. en

Grado:

Reserved. Picked up. Moved. Return. Very easy.

Jimmy L. en

Grado:

El cliente no dejó un comentario.

timothy D. en

Grado:

Slow terrible service.

Kathryn K. en

Grado:

Customer services and employees were helpful and supportive on a stressful day. However, I wish that U-Haul's recommended truck sizes per apartment size were more accurate. I was unable to fit all of my items from a mid-sized studio apartment into a truck for studio to 1-bedroom sized apartments. This resulted in the last minute rental of an additional trailer. And, unfortunately even though I only needed a small amount more of space, the only trailer available was the largest size, which added additional costs and complications when driving and navigating through the narrow DC streetscape.

Kathryn K. en

Grado:

The recommended size of the truck UNDERESTIMATES how much space your items actually take up. The customer service and employees were supportive and helpful, but my truck did NOT fit everything as it was suggested that it would and so I had to order an additional trailer to attach behind it, which was an added cost and problematic when driving.

David B. en

Grado:

El cliente no dejó un comentario.

Fredia B. en

Grado:

Outstanding customer service

Fredia B. en

Grado:

Great customer service.

loris N. en

Grado:

Learn how to not destroy others people car Can be a good beginning

John F. en

Grado:

Every person I dealt with was helpful and polite

Ryan N. en

Grado:

El cliente no dejó un comentario.

Marcio D. en

Grado:

blankets were wet and brown

Harold S. en

Grado:

I thought it was a great place for strorage

WILLIAM S. en

Grado:

Great help and service

RaMond T. en

Grado:

The manager was pretty ineffective and cost me an extra $230!

Katie B. en

Grado:

Friendly, professional and polite staff. Though when I first called to cancel empty unit, he didn't cancel it & didn't tell me to request thru mgmt & pay to cut lock. It took 2 follow-on calls.

sylvasti v. en

Grado:

I must honestly say the staff that helped me save my things were AWESOME! They went above and beyond I truly appreciate them. As soon as my life is back on track I want to send them something special

SAMUEL C. en

Grado:

One thing that can be fixed is extra staff on weekends. The line is way too long.

aziza d. en

Grado:

Great storage unit and convenient

Jennifer W. en

Grado:

Very friendly and helpful staff, efficient convenient services, clean well-laid out facility, good location.

rachel t. en

Grado:

Time of storage should be prorated for the month. I am a teacher and only needed it for limited time. It was really expensive in the end for me. I will look around more next time.

MIRIAM S. en

Grado:

The staff was very helpful, personable, approachable and professional (especially the lady - I wish I could remember her name). I will definitely recommend it!

kelechi i. en

Grado:

Manager is the rudest man I’ve ever met. Blatantly disrespectful. Moths all over the unit. Super dim lighting. Highly unresponsive to concerns.

carroll m. en

Grado:

I didn't like the fact that I moved out one after my rental fee was do and I was charged the full rate for the mouth.

JOSE P. en

Grado:

No one answered the phone. It is a waste of time.

Jennifer J. en

Grado:

I did a one way direct from NYC and then another intown rental 5 days later. Requiring a week of storage. The cleaning staff was so helpful... even helping to move a piece of furniture. SO CLEAN,great

Miriam H. en

Grado:

The staff at this location were consistently professional and helpful. The manager is upstanding, and I was always a grateful patronage due to his leadership.

Bobbi M. en

Grado:

I reserved a truck for long distance travel, when I picked the truck up it was on a 1/2 tank of gas, when I mentioned my concern, the manager told me I could just stop and get gas in Virginia.

Eugene M. en

Grado:

I'll never deal with uhaul again.

Howard P. en

Grado:

The service was great and well secured facility.Thanks the service.

RaMond T. en

Grado:

The manager, Tiss was exceptional in getting set for storage and truck rental. Bravo!

Marian B. en

Grado:

Very easy and helpful.

Dan O. en

Grado:

This is a nice clean, efficient storage facility. They provide all the carts you need to complete your storage needs.

michelle b. en

Grado:

Always willing to help there customers,, I will use this facilitie again

RONALD H. en

Grado:

Great service. The agent that assisted me during my transaction was hilarious! I mean that in a good way. Her name was Arnessa Smith. She was also very professional, pleasant. A great experience.

ASHTON M. en

Grado:

The management and staff at the 5th st. n.e. Uhaul demonstrated excellent customer service, professionalism, and judgement. As a customer I always felt well taken of by the staff. Thanks Mr. Shelenker

Harold S. en

Grado:

Service was very good. The woman that helped me took care of explaining everything to me. Her name was Tiffany Harrison and she should recognized for her great service

iesha h. en

Grado:

Service was great and easy thanks so much

Bernadette G. en

Grado:

Customer service was patient clear and efficient.

Tracey V. en

Grado:

Good experience Osman is great to work with! Excellent customer servicing! T. Vaughn

Andrew C. en

Grado:

The manager at this facility was especially helpful and friendly.

PAUL S. en

Grado:

The person at the counter that helped me with my move today was rude and seemed as though she didn’t want to be at work. She offered prices without really knowing, and had a very nonchalant attitude.

Drew W. en

Grado:

The entire team was very helpful in the transition of my items from one unit to another.

dominique b. en

Grado:

Staff were very polite and efficient. Our only disappointment is that we wanted floor level storage but none was available when we arrived and this was not made clear when I booked the reservation.

Elizabeth C. en

Grado:

Osman you run a great storage center. Thank you for always being so kind when I was in!

yolanda b. en

Grado:

Ty

Willie G. en

Grado:

I will recommend your facility to a friend

Georgetta E. J. en

Grado:

Service was nice customer service was polite I didn’t have a long wait and everything was quick and easy

ann w. en

Grado:

The Agent,was,kind , patient,and very professional

Thomas H. en

Grado:

All worked fine. Staff was competent and helpful even though generally icey.

Alesa A. en

Grado:

Positive experience and streamlined efficiency.

norman s. en

Grado:

No problems everything was handled well

pamela h. en

Grado:

It was really great having my things there I had no problems at all just a little hot so it makes your belongs kinda messed up

RAQUEL R. en

Grado:

This is the worst experience I've had with Uhaul I was given the run-around I was quoted wrong prices I literally spent 12 hours driving from location to location just to return the truck and wants sp

Roland R. en

Grado:

U-Haul SUCKS

Michelle C. en

Grado:

THEY WERE VERY HELPFUL. THANKS

Susan T. en

Grado:

I was very pleased with the customer service and facilities.

Jason T. en

Grado:

I had a great experience working with this Uhaul. Super helpful and extremely convenient!

Alesa A. en

Grado:

Easy access to units, elevators were helpful, and customer service was splendid!

Anthony U. en

Grado:

Everything seems fine except for the Sunday hours which should have been to 7PM during the summer period instead of 5PM.

JEAN BAPTISTE W. en

Grado:

Great staff

JESSICA L. en

Grado:

The phone system makes it very hard to reach the local office, however. I hope you can adjust this. However, I always felt that my belongings were secure, and the staff were friendly and helpful.

minnie h. en

Grado:

My experience was A-one outstanding, and uncomplicated. Keep up the good work.

Antoinette M. en

Grado:

I mistaken on the month to reserve your u haul .A young lady employed there made the correction . she were very polite , courteous and knowledge about her work.I would recommend U-Haul of downtown .

JOHN G. en

Grado:

Everyone was very friendly. Line moved a little slow, but I understand that, given that it was the end of the month (and thus lots of people moving).0

charles I. en

Grado:

Great People. Very Helpful

JANICE LILLIAN B. en

Grado:

This facility was always clean, well lit and well maintained. The staff was always polite and fully explained the storage process.

Samuel R. en

Grado:

None

Matthias S. en

Grado:

I received a receipt for a refund which still has not been actioned after 3 business days. What gives?

CARYN B. en

Grado:

All is great with uhaul, however, consider putting metal reinforcements under the doors to prevent rats, mice, water leakage, moths, etc., from destroying expensive personal and professional items.

ANTHONY B. en

Grado:

Has rodents and disrespectful staff. (Primarily the management) Slightly secure, but not really. Nobody pays attention. If you have another option, Take it.

Yordanos T. en

Grado:

Overall fair