Customer Reviews for U-Haul Moving & Storage of Honolulu

5323 comentarios

2722 Kilihau St   Honolulu, HI 96819
(In Mapunapuna Industrial area business district)

(808) 836-0977

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(808) 836-0977

2722 Kilihau St
Honolulu, HI 96819
(In Mapunapuna Industrial area business district)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

OLIANA A. 
Clasificación:
3.0

Have kamaaina discount on all vehicles other than that all good 🤙

pualehualani P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caven R. 
Clasificación:
5.0

Loved it, efficient, quick, clean, good vehicle, decent price.

Molly S. 
Clasificación:
5.0

El cliente no dejó un comentario.

augustus C. 
Clasificación:
3.0

You need more employees! It took over 45 minutes to get our truck! The poor guy behind the desk was overwhelmed!

Chris V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugenio F. 
Clasificación:
4.0

El cliente no dejó un comentario.

BOYD S.  |  First Impressions 
Clasificación:
3.0

It was by far the busiest UHaul that I have ever rented from and the wait was longer than I expected. That said, it was fine, however, I was also charged for 2 gallons of gas when I returned it with more gas than I received. Still waiting for a reply on that.

Jeffery C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam T. 
Clasificación:
4.0

El cliente no dejó un comentario.

christopher C. 
Clasificación:
4.0

El cliente no dejó un comentario.

ryan S. 
Clasificación:
5.0

Will be using again

LAUREL S. 
Clasificación:
5.0

No comment or suggestions at this time

Victor V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry U. 
Clasificación:
4.0

Need more customer parking, also need signs to direct rental return area. Checkout needs to be faster same for the long wait for customer service.

JOHNNY T. 
Clasificación:
5.0

MAHALO NUI FOR THE EASY AND QUICK SERVICES GOD BLESS

Gordon P. 
Clasificación:
5.0

Keep up the good work 🤙🏽

Michael A. 
Clasificación:
5.0

El cliente no dejó un comentario.

june K. 
Clasificación:
3.0

El cliente no dejó un comentario.

arthur K. 
Clasificación:
5.0

Van despite being new (only 200 miles) had a bunch of ants in the back that got over all our stuff.

Colby P. 
Clasificación:
5.0

The Cargo Van was clean it shows that it was well maintained. The employees were really nice, i dropped off the van but they were close and was having hard time with returning website so the worker helped me by sending a text to her team letting them know i returned it before they charge me another day….

Erviann S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marco G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH R. 
Clasificación:
5.0

Samething what your guys do that very nice

KARLES R. 
Clasificación:
1.0

This was by far, THE worst customer experience I've ever had to deal with. I confirmed BOTH online and over the phone, the time and pick up location the day before, only to find the Kailua office closed the following morning when I went to pick up my van. I waited, along with several other customers, for more almost two hours trying repeatedly to call the phone number provided for that location. There was either no answer, or the voicemail was not activated to accept messages. I was then able to reach someone from the mainland who offered me to go to the Nimitz location instead. Of course the person I spoke to over the phone had no idea what was going on, nor could they reach anyone at the Kailua location. This person on the phone, also informed me that he would WAIVE the mileage fee because of the wait and misunderstanding. I then went to the Nimitz location and of course, waited in line for almost an hour. By the time I got to the next representative, I explained my situation, what had happened, and that the mileage was supposed to be WAIVED. Of course he had no idea what I was saying, nor was he very helpful at all. I was NEVER given a receipt or told of my responsibilities after receiving the van, other than the vehicle check before driving it off the lot. I returned the van later that evening, and after speaking to the representative, was told that only a PORTION of the mileage would be waived. I also informed the representative of my earlier conversation with the mainland representative and the arrangement to WAIVE the mileage, but he explained that it ONLY would be $30.00 taken off the total. As I had already spent most of the day both moving furniture, driving across the island to a pick up and drop off location that I WASN'T anticipating having to drive to begin with, and then dealing with your representatives who were neither helpful or understanding. Your online check in and pre arrival check in, leave ALOT to be desired. It's only predicated and works if there's enough staff to help. Doesn't work well with NO ONE at your Kailua location, and doesn't work at Nimitz with just two people, with either one leaving the counter at any given time. I will probably NEVER use your service, EVER AGAIN, and when asked, I'll be sure to let people know what I had to go through.

Paris L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pua Jessica A. 
Clasificación:
4.0

You asked so I'm describing from my point of view as a recent customer who has not been to this location betore. Express online check in still meant that we had to wait in an hr long line even tho the website / app says you don't have to wait in line if you express check in online. This was Saturday and the 2 fellows working the front/counter had to go outside to hookup the equipment for each customer. It was quite inefficient.

Kara C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Emily A. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROBYN S. 
Clasificación:
5.0

The people working were very kind and helpful. Great people!

Dexter P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sandra S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
4.0

I never had any major issues. I would appreciate giving short term 24/7 access when asked. This is the first facility I have seen in over 10 states that it's not 24/7. The system should be set up to allow the customer to adjust the access hours to the customer needs.

RJ S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Caitlyn I. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alona H.  |  First Impressions 
Clasificación:
1.0

I am in the process of moving. I made reservations for a cargo van, from your company, over the phone with Lorain. She quoted me the prices, a kama'ain rate for the mileage, and the confirmation. I picked up the van at the scheduled time. During the rental process the prices quoted at the location seemed higher than I thought they should be. (Side question: I received the van with a half a tank of gas. I was told to return it 1/2 full. I was told that if the van needed to be filled (back to half a tank) I would be charged at the rate of $5.00 per gallon. Why aren't the vehicles rented out with full tanks? It's just a few dollars but, your organization made money on me because I returned it a little more than 1/2 full - it's quite difficult to guess just how much gas to put in, gallons versus dollars, to make 1/2 a tank). Anyway, after completing the initial renting process, I left with the van, and really thought I should called Lorain about the different rate. After looking at my reservation, she said I was charged the regular rate for the mileage and to just let them know when I returned the van and they'll adjust it - because I have a Hawai'i state drivers license. I was also told at the location if I needed to add an extra day rental to just give a call. I did end up needing to rent it for an additional day. I called and spoke to Shantee. The conversations went like this: She answer the phone and identified herself. Me: Hi Shantee, my name of Kai and I have one of your vans and need to rent it for an additional day. Shantee: can I have the phone number associated with the rental. I provided it. Shantee: What is the reason why you are unable to return the vehicle at the agreed upon time. Me: I need it for another day. Shantee: And, what, is the reason, why, you are unable, to return, the vehicle, at the agreed upon time! Me: Because, I need it, for another day! Shantee's response went something like, I am unable to extend the rental because someone Is scheduled to pick it up after you. (I was by this point not happy with her attitude, treatment of me, and now I was disappointed and the bottom line was I couldn't extend it.) Me: Thank you - and I hung up! So, I now had to look for another van from a different company, stop moving, and go and deal with this. I took the van back, spoke with the person receiving the van and explained what Lorain told me, and after trying she directed me to Mike. I explained again what Lorain told me and he fixed it. I then expressed to him what transpired over the phone and how upset I was. He said that that was odd because he had 15 vans available. My response was, now I'm just even more angry. I'm trying to move and I had to stop that to deal with this and I didn't really have to. I made a reservations with a credit card guarantee at another rental company and I had to scramble to go pick it up - so I could t extend it there. I also had to pay an Uber driver to get between uhaul and the other company. I hope you are able to fix these lapses (to say the least) in service so some other unsuspecting person doesn't have the same experience. Best wishes in your endeavors.

Kaipoholialani K. 
Clasificación:
4.0

local contact not easily accessible...had issue after return and tried to call local office. only got transfereed to mainland c/s agent and they could not reach local contact as well.

Sean N. 
Clasificación:
5.0

It will be good if there was a ramp For the truck. It will make things easy for offloading and reloading.

NAJJA W. 
Clasificación:
5.0

The sales personnel were friendly and professional. I had some trouble with logging a difference in gas levels on the website. A representative was able to help me right away. Everything at this location was great, I do believe the website needs a little work explaining what to do after a photo of the truck is added. I was confused.

Andre B. 
Clasificación:
4.0

U haul has a good team and they are right on.

Kekoa D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew C.  |  Overall Experience 
Clasificación:
5.0

Awesome

Joseph K. 
Clasificación:
2.0

Hire more/better people. It took about 1 hr to return reusable packing boxes. Wtf?

MATTHEW S. 
Clasificación:
2.0

The self check in was difficult and not well set up. Having to take photos of oneself and license in the hot parking lot is not convenient and then having to take so many pictures upon return was annoying. Our vehicle was also not easy to find.

Amy J. 
Clasificación:
5.0

Workers need to work I'm on customer service the lady that helped us was rude and aggressive for no reason she didn't even greet us.

Princess S. 
Clasificación:
2.0

Stop forcing people to pay $10 more for 15 when you have lots of 10sAlso when I first came there some guys at the back door told me you didn't have anything! I called Nick on the phone he told me to go back you had something why did the guy say you don't have anything??? Why did I get a truck when I came back? It's like anyway, the guy who serve me was good, and the guy who helped me when I bought it back was good service needs a lot of work

Paul Y. 
Clasificación:
5.0

In and out. Fast professional service. Maholo to the staff.

Joey L. 
Clasificación:
5.0

All good just right for me!

ian l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gwenn L. 
Clasificación:
2.0

The App is very unreliable, I was very frustrated to have to stand out in the middle of nowhere to call customer service to help me with the app. It kept saying no connection and wouldn't let me access the Truck Share portion thru app or online. The UHaul agent who helped me on the phone was a lifesaver, but the app gave me a lot of headaches.

Don Derek G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ken H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc K. 
Clasificación:
3.0

Was told that we would be compensated for mileage but charged full price anyway. (Mileage compensation was offered because original reservation was at 1010 Keolu Drive, Kailua but rental wasn't returned by 0900 so it was moved to 2722 Kilihau Street.)

Christopher N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JINUAN C. 
Clasificación:
3.0

Being charged an additional full day rental for returning the truck 4 hours late felt abusive.

ERIC A. 
Clasificación:
5.0

Nothing really. Quick service. Asked if a larger vehicle was available and poof...they gave me options!

keliopeopeole P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ernel R. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAUL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Xudong W. 
Clasificación:
1.0

I didn't get the furniture dolly nor the furniture pads that I paid for. I indicated that on the check in of the truck and still got charged. Tried calling and was on hold for 15minutes and gave up.

Reyn M. 
Clasificación:
5.0

Excellent customer service

june K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Davon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason C. 
Clasificación:
5.0

El cliente no dejó un comentario.

sherry H. 
Clasificación:
5.0

Really love the drop off after hours but had a little hard time with internet trying to figure it out how to return... Little frustrated but overall I would recommend to everyone to rent the u-haul if there moving and the price is right... So thank you for ur Services.. Aloha, Toniann

Toniann M. 
Clasificación:
3.0

El cliente no dejó un comentario.

William V. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN O. 
Clasificación:
1.0

- The counter at this location: totally understaffed. - Website issue: if you are a couple hours late to pickup a self-pickup rental, the website has no message for that person, that the rental automatically changes if you're late. This was TOTALLY frustrating, as I didn't want to wait in the LONG line at this location. (but in. the end, I had to. The sales rep was very nice and understanding. Good on him he probably needs more pay. Anyway, until these issues are fixed, I would NEVER recommend uhaul to anyoneâ€" any location.

Jesse K. 
Clasificación:
4.0

El cliente no dejó un comentario.

michael S. 
Clasificación:
5.0

Really easy good people professional I'm happy with the service

Devon M. 
Clasificación:
2.0

Arrived at 8.20am for an 8.30 cargo van rental to find 4 customers already in line and no service representative appeared until 8.30. I finally got into my 8.30 rental at 9am. Representative informed me that the vehicle was low on gas and gave me a credit for $15 and change, but I had to search out a gas station immediately as tank was almost empty. Finally got on the road at 9.15 for my 8.30 rental. I think that more representatives may be needed during the morning rush and it would be a good idea to not give a customer a vehicle that urgently needs refueling before it can be used.

Peter W. 
Clasificación:
5.0

El cliente no dejó un comentario.

IRENE F.  |  First Impressions 
Clasificación:
3.0

The wait was long. I didn't like that I got the van on empty. I had to find a gas station before I could go and pick up my things.

ERIC T. 
Clasificación:
5.0

The app instructions were confusing. The manager was excellent.

Robert R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Svetla S. 
Clasificación:
3.0

El cliente no dejó un comentario.

raymond B. 
Clasificación:
4.0

El cliente no dejó un comentario.

celestine j.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Maribel P. 
Clasificación:
3.0

The contactless online website was slow and constantly crashed. It would erase information and make the process start over again.

Cory H. 
Clasificación:
5.0

Truck was clean and check in by phone was easy but it took a long time to load pages

Jennifer D. 
Clasificación:
3.0

Closer on west side

Matthew T. 
Clasificación:
4.0

Not enough help. Need more staff. You encouraged the customer to use the mobile app but that did not work properly. Waiting almost an hour for service and I had a reservation because the app could not do the job. Very frustrated.

Nancy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

anne M. 
Clasificación:
5.0

El cliente no dejó un comentario.

melanie V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rory K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony S. 
Clasificación:
5.0

Staffs are skillful and kind. Returning process was quick and easy.

Sangki K. 
Clasificación:
5.0

The check in and check out process was very smooth using the app. The truck was clean and in pretty good condition, however, the e-brake DID NOT WORK! This is very unsafe!

Joy N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lambert K. 
Clasificación:
5.0

Very nice costumer service. Owner seemed like a very nice person and was super clear, honest and kind throughout the whole process. Thanks for all the help!

VICTOR B. 
Clasificación:
5.0

El cliente no dejó un comentario.

George L. 
Clasificación:
3.0

Need to relocate due to water build up around shop which is salt water from the ocean. Starting eat up on peoples car brakes.

James B.  |  First Impressions 
Clasificación:
3.0

The brakes service lights were on, the truck kept downshifting, and had at least two other service lights on. This truck should not have been rented to anyone in this condition. It is a serious hazard.

Andrew S. 
Clasificación:
5.0

thanks

Yeshua M.  |  Overall Experience 
Clasificación:
4.0

Had an appointment at 7:30 am to pick up a 20' truck. But was told their systems were down. I went online to check my mobile pickup status but the website was also down because of "planned maintenance". Who does plan maintenance on a Monday morning at 7:30am HST 10:30 am Pacific time? Needless to say my whole morning was thrown off. Nothing was working until a half hour passed by. By the time I was able to check everything, I didn't leave until 8:10 am. Morning staff wasn't very helpful.

Jerimia H. 
Clasificación:
1.0

Charged me a damage fee with no explanation or proof...

James G. 
Clasificación:
5.0

El cliente no dejó un comentario.

diamond b.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

maria R. 
Clasificación:
5.0

El cliente no dejó un comentario.

julie K. 
Clasificación:
5.0

Nothing!! This business is #1, EXCELLENT!!!!!!!!

LINDA Y. 
Clasificación:
5.0

Actually, I can't think of anything! Everyone was knowledgeable, friendly and helpful. =o)

john A. 
Clasificación:
5.0

Work with your reservations department on customer service. The man i spoke to spoke too fast and was very pushy. I asked him questions in which he answered, "like I said" and continued. He needs to speak slower and he wouldn't let me talk. He needs to remember that his disclosures are repetitive everyday, but its new to the customer. I would get rid of him for poor customer service. The location where I picked up the vehicle provided great service.

Ion S. 
Clasificación:
3.0

Due to the lack of employees, It took an hour for just to see the clerk. It would be nice to have more then one person working in this store, I felt very sorry for this employee because she had to two customers at one given time. Line was backed up to entrance of store.

timothy A. 
Clasificación:
5.0

I like to thank Rodney For a wonderful customer service. I was treated with expertise with courtesy! Thank you all , what a Awesome Crew and much Aloha & GodBless

Randolph C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shelton H. 
Clasificación:
5.0

Cut down on the flurry of DMs.

Jon R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindell S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOMINIC E. 
Clasificación:
5.0

Lead staff and crew were helpful and responsive.

ALEX M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

laerrian c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

lawrence h.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

SPENCER NATHAN H.  |  Overall Experience 
Clasificación:
5.0

The place was great, I used it for what it was meant. They should open the bathroom in the storage facility though, as I always had to go to the office facility for bathroom. Otherwise very good experience

albin d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD LEE B.  |  First Impressions 
Clasificación:
4.0

One thing. I lost my and asked fir help numerous time. I was told to get a locksmith and i did. He couldn't get the lock off. Finally one of the managers call me and got the lock off. It took over year... However, a young man/ manager and a young lady Arlinda helped me. My thanks to them for being patient and helpful.

Otis J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MARY S.  |  First Impressions 
Clasificación:
3.0

paid for climate controlled and was not. was hot, and uncomfortable.

liz a.  |  Overall Experience 
Clasificación:
5.0

I was with uahul for a long time and would come back if ever needed again, but at this time its to expensive for me to afford at this time.

Shaye a.  |  Overall Experience 
Clasificación:
5.0

Manager Rodney Was more than understanding and helpful regarding my moms late payments on her locker due to her failing heath. His professionalism made things much easier to deal with during our family's difficult time

BETTY ANN N.  |  Overall Experience 
Clasificación:
5.0

Excellent, well kept location and friendly staff.

george C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Li May T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

rocco m.  |  Overall Experience 
Clasificación:
5.0

everyone was very helpful, and I did enjoy doing business there

DANA C.  |  Overall Experience 
Clasificación:
5.0

customer service was friendly, professional, and excellent! workers very knowledgeable and proficient! storage units and office were clean and well kept. they have everything one needs for moving and storing everything! I would definitely go back to uhaul when i need services! thank you very much!

HARRIS I.  |  Overall Experience 
Clasificación:
5.0

Best uhaul I been to

victor n.  |  Overall Experience 
Clasificación:
5.0

Thanks for helping out when we needed a place to store our Stuff/ personal belongings we appreciate your availability of convenience.

hortencia m.  |  Overall Experience 
Clasificación:
4.0

The customer service reps at the Nimitz location; Michael and Felicia. They were very professional and sufficient. ‼酪

Raynette D.  |  First Impressions 
Clasificación:
4.0

The staff was great to work with but the only thing I had a problem with is the parking was limited had to park on the street or on the sidewalks to get close to the building.

James K.  |  Overall Experience 
Clasificación:
3.0

Employees should be more responsive to vacants stalls when the client report that they have moved out their belongings/has moved out to avoid multiple calls.

Loreto S.  |  Overall Experience 
Clasificación:
5.0

Excellent help and assistance. Make the moving process easy.

christie p.  |  First Impressions 
Clasificación:
5.0

the man that helped me was very nice and helpful. the only complaint is your restroom was out of order but he did let me use the employees restroom which was very nice of him.

sandra o.  |  First Impressions 
Clasificación:
5.0

Great customer service, friendly employees and managers. Very knowledgeable and helpful to meet my needs. The best self storage on Oahu. Thank you, Uhaul mapunapuna.

mike e.  |  First Impressions 
Clasificación:
4.0

Felicia was amazing. Had a wonderful experience. Sadly the computer systems were lacking and what should have taken 20min took close to 2 hours.

Daniel M.  |  First Impressions 
Clasificación:
5.0

I received excellent customer service from the employees working.

Sii T.  |  First Impressions 
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  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

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