Keep up the good work.
Brandon LCustomer Reviews for U-Haul Moving & Storage of Honolulu
Testimonials From Recent Customers
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Still did not get a statement/receipt of charges! You are high cost compared to others providing same services. Waited longer than expected to make reservation on walk-in.
Linda CYou guys are the best I always enjoy coming out and renting your vehicles there's never any issues extremely happy with your service
Christopher GThank you I rent from here often Very good customer service and good runningtrucks
Clayton TGeneral Manager Rodney was helpful and friendly, equipment was very clean, had no issues throughout entire 6 day rental would definitely recommend this location to any friend or family on island or visiting
Kyle LI had a reservation but it still took 20-30 minutes to pick up the vehicle. I was returning the vehicle after hours so there was a fee I was not told about when making the reservation. The employee told me to return the keys and then fill out the QR code above the drop box so I returned the keys then went to fill out the code and it prompted me to take photos of the odometer and gas meter which I could not do because I had locked the car and returned the keys as directed. That then caused me to have to pay an additional fee for not filling out the QR code. Poor instruction and ridiculous fees. I am super unhappy with the experience.
AMELIA TPersonal amable
terri CGreat Staff and Super Service Thank You all
TIMOTHY MGreat staff
Eric HYou just need to be careful as they had insurance tacked onto the bill. But they immediately took it off once I pointed it out.
Marvin NIt was great. But the check-in can always be quicker. There were a ouple of guys in front of me. You have a good crew at this location. The truck was almost new, ran perfectly, good capacity and super clean. Trouble free rental.
Mark DEquipment was ok. It was unfortunate that my reservation was pushed back by a few hours. Instead of picking up at 12 PM, I had to pick up at 3 PM. It was the only day that I could move and it ended up pushing back all of my plans by 3 hours (didn't finish til 10 PM and my daughter had school the next day).
Carol PThe workers there were very friendly and helpful.
HERMELYN CNone at this moment.
Robert LFaster check in check out
SAMUEL HGreat service
LEO TMake sure trailer license plate is up to date.
ALLEN GKeep up the great and friendly services.
Malissa SErlinda is an absolute professional and her customer service is very welcoming. It's because of my experiences with the people at this Uhaul location is why I keep coming back.
ERIK JIn my experience, your employee are great customer service, knowledgeable and courteous. Friendly, Cherybell, Erlinda, Aly and Joshua.
Rowena UNothing comes to mind right now
chad kMy Experience has very stressful, exhausting, and more, your company overcharged me for 100 miles, this has happened in the past also at a different location, after filing a claim, they processed the refund for only 90 miles, and i had to file another claim for the additional 10 miles -- reference #/customer action file # (will submit upon request), each refund claim i had to wait for Uhaul's approves, and after this, on the banking side i have to wait 3 -5 business days after approves to receive my funds due to your companies financial errors ...therefore those funds aren't available for a week or two due to your company's negligence and furthermore no compensation for your companies actions. But the payments for the rental of your truck(s) this transaction and others are paid in full the day upon return for the last few decades of doing business with your firm.
Mario FEverything went well from checking in to returning the truck. Very friendly staff! Rodney Uhaul manager was great as always!! Very satisfied customer..
ANGEL PServicio al cliente de excelencia.
JAMES VStaff and entire experience was great! 👍🏾
Mayetta B | Overall ExperienceGrace and Sayde are terrific!
Stephen BKeep up a excellent service and good friends customer service 💯💯🙏🙏
Tupou VIssue drive
JIRO MNo customer parking, only street parking if you can find one. Cleaners & Sun was very efficient, and informative when I returned the vehicle. Also I selected self check in but didn't work and had to go in and so everything again as I am a returning customer. Gracias
Laila RMobile reservations don’t work you need to fix it.
Dean SThis location has superb customer service. I met a new person today and he was very professional and seem to care about his job. Good work Rodney for your excellent supervision and customer support.
Reginald FExcellent service and friendly!
CAROL STruck that I drove ended up going into limp mode, while I was on the highway, putting me into a fairly dangerous situation as it would not go above 40 MPH. Members said they would give me a partial refund (should have been full) but I'm not sure they even gave me a partial, since the estimated cost was going to be $75 with the projected miles but I under used them, and they ended up charging my in the mid 50's which I believe is exactly what I should have paid if there had not been an incident.
CARTER SYou have a an amazing manager and service team. At one point I thought I lost the key. They were very helpful and concerned for mt expenses. Collaborated with me to explore solutions. In the end we found it but it was an amazing experience.
BRIAN FVehicle had a gas fumes coming inside
Wintel BRodney was the best! Got me in contact with the best moving team hands down when we needed to vacate!
Dawn L | Overall ExperienceUhaul text/online check out application sucks. It was so slow and kept erroring. I wasted 10-15 minutes trying to get it to work before giving up. The Uhaul rep said to just take pictures and go. Also missed a phone call from you because I was still talking to the rep who was walking me to the truck. He also didn't tell me to expect the call. When I tried calling back I could not hear the rep at all. Pretty frustrating check out experience.
Shelton HThis location is easily accessible and has a good variety of rental options
Sarah SThe owner/general manager is a fairminded business person and his staff are always gracious and welcoming.
Eugene TGrace was awesome. Best customer service I've ever had at a uhaul. Thank you so much.
CHRISTOPHER BDon't be so courteous. Just kidding. Thanks for your help.
SHELBY MThis morning when I return the truck # TT5165K, I left something. by upper right windshield, a CHINA AIRLINES sign Please call me 808-225-1328 if find it. I will have someone to pick up. Gracias
Alex LAmazing Customer Service!! I am a Guest Services Hospitality Administrator, in Waikiki for over 30 years. Mahalo & Happy Thanksgiving to Mr Rodney Doronio & Staff at Kilihau Facility!
ROXANNE M | First ImpressionsEmployees should be well trained to do their job better. But overall we would recommend this location to our friends due to the owners good customer service. Mahalo
SESILIA LI cannot think of anything that needs to be changed or altered. Great as it is.
Victor RService agent Erlinda is awsome!!
ROLLEN PPerfect service
kamakanamaikeaaua m | Overall ExperienceThe associate at the 2722 Kilihau Street location (Madison) is exceptionally friendly and helpful. I'm truly impressed by her patience and expertise.
Bonnie WRodney and the team were always super helpful and professional. I thought the large drive in bay door was great and used it multiple times for loading and unloading. Would definitely recommend this storage facility to friends and coworkers.
BRANDON J | Overall ExperienceGrace the lady that helped us was awesome. The website/app to take pictures of the truck was terrible.
JACOB CEvery time I come in to this location with my workers, my family and even my dog everyone is so lovely, helpful and knowledgeable. I always leave with everything I need to go succeed in whatever I'm moving. Thx to all of their team. I only want to go to this location.
George OFriendly staff very knowledgeable very helpful
GLENN AOutstanding customer service, quick and easy. Totally recommend it
Gabriel GCustomer service was excellent at this location
JAYDEN SSite manager is always very helpful! Employees are friendly.. great equipment and employees
ANGEL PThe cab of the truck had clearly not been cleaned. There were numerous items left from the previous rental in addition to pet fur all over both of the seats and a strong "wet dog" smell.
DAVID HThe employees were very professional and well prepared. Less than 10 minutes to pick up the vehicle etc.
KENTON BCustomer service was excellent! All the employees are very nice and helpful. Returning it was so easy. Please take care of your employees. They do your company well!!!
MICHAEL PEverything that you are doing is excellent.
Patrick E10 out of 10 . Give these people a raise in pay
CHRISTOPHER BThe app worked to check in this time but it didn't work to return the truck. The customer service that is given by the associate is the best. They are always friendly and willing to help.
Jonathan VWas having issues with Uhaul app to update information and the reservation.
Remie BThe person who helped me. Nice lady is a gem of a customer service representative. Her knowledge friendliness action and effort were simply amazing she is a hard worker and I hope you can identify her from the transaction and praise and acknowledge her outstanding performance. Your company is blessed to have such a hard working professional with an exceptional attitude and a great ability to multi task with a smile. I am sure others at this location are also great my only interaction was with this lady. I looked at her name tag and addressed he by name but I cannot remember it's been a long day. She is great
BENJAMIN RTaking all those pictures of the truck before leaving sucks.
George HThe location is ok, but trying to get into the bay to load/unload is a bit of a tight spot which should have been thought of by whoever was the designer of the property so that customers could drive in and out of the loading/storage area with ease. The way that you have to maneuver into the bay with parked vehicles in a 20 foot U-Haul Truck is crazy especially if you do not have any ground guides to help even the best of drivers to get into the bay.
ANTONIO MI’m renting again in a few days friendly staff clean facility
GLENN AI did not rent a dolly nor moving blankets and they were hooked to the side of the truck, taking up room and making it difficult to load futniture. This should have been removed prior to renting the truck or I should have been given the option to have it taken out prior
Ryan DQuick service very proffessional
JERRY RAs we were leaving and noticed we turned on the wrong way we turned around and the mileage went from 3804 to 3805. I was asking for a reimbursement for the one mile , but the supervisor was not located. If possible would like to have the supervisor contact me.
DEBBIE YExceptional customer service, never a problem always a pleasure. Thank U-Haul for helping Me-Haul and store all my stuff.
Gabriel A | Overall ExperienceCheck in and out process was smooth and easy. Staff was helpful, polite, and informative. The dashing young gentleman at the counter was a pleasure to work with. He was charming and handsome, not to mention good looking. Gershom I believe was his name. The rest of the staff was chill too I guess. That Gershom fella was somn else! Would rent again.
gershom l | Overall ExperienceThe process was very easy and my move in was quick and efficient!
Stephen M | Online Move InThe manager would say what was convenient for him not by company rules, policy. When confronted back to what he had mentioned he would deny what was said or mentioned it was a misunderstanding. The maintenance kept the place clean, it was the workers that could do their part in cleaning. This is called Team work.
Pamela B | Overall ExperienceI rented a unit for 20 years from U-Haul for my business. Having pallets and boxes delivered always knowing the items were safe and secure. Rodney was always available via text or call if I had any questions. The U-Haul team was very helpful and friendly. Asking about my kids and grandchildren it was a pleasure doing business with them.
OHANA A | Overall ExperienceThank you for offering all the services and at an affordable rate.
ISAAC M | Online Move InDanton was very helpful and patient..
Harvey N | First ImpressionsRodney was great. They're very good ppl and took very good care of me. Thanks for everything Rodney!
Khae S | Overall ExperienceThank you for providing a secure place for personal belongings.
trinni l | Overall ExperienceRodney is the greatest!
Everett B | First ImpressionsEveryone that worked there was amazing. I wouldn't use this location again though. My friend pays less money in Kapolei and has a super nice storage unit with his own light in it. If I had a light in mine then it would've made a huge difference. There was light in the hallways but no light in the storage unit so I could never see any of my things. I literally had to use the flashlight on my phone. Very inconvenient when moving things. This reason alone I would not rent here again. What I didn't like and I could get over is also the ease of access. Having to swipe the card twice is a hassle and the system wouldn't recognize it half of the time so you'd have to repeat. You also had to swipe in two different machine. My friends storage place allows you access by you entering a pin you create. So much easier.
Catherine G | Overall ExperienceHours are not user friendly. Staff are mean
sergey r | Overall ExperienceA great experience. The staff are all very professional and friendly.
paula h | Overall ExperienceAs always Rodney exceeded my expectations. All the staff are terrific. Can't say enough good things about them.
paula h | First ImpressionsStorage was very convenient with the option to move vehicle to unload and load our items. Manager and staff were very helpful and offered great service.
June T | Overall ExperienceAll good
taro p | Overall ExperienceThere are slight issues with availability of parking depending on time of day. It can get a little too warm inside, again depending on time of day and or season. Other than that. It's convenient
Marcus P | Overall ExperienceJordan And Rodney Were Really Easy To Work With Helpled And Guided Me Through The Whole Process… I Really Appreciate The Time And Effort To Help Me Find The Perfext Space
UAINE T | First ImpressionsStaff is great and always helpful!
Marche A | Overall ExperienceI was looking for a bigger unit and for several months asked for call backs and information on a bigger unit and never received it. The parking situation was also horrible.
dexter f | Overall ExperienceGeneral Manager is the best
Heather K | First ImpressionsGreat service.
MARTIN M | First ImpressionsAppreciate the long hours open in the evening.
Silas L | First ImpressionsAwesome crew !
MARIELLE L | Overall ExperienceThere really should be more than 1 person on Oahu dealing with U-boxes. I really needed one and now have to store my stuff at a more convenient facility until I can find one.
doug b | First ImpressionsEverything about the U-Haul facility on 2722 Kilihau St and its employees & management were very pleasing in every way. Rodney and the team very helpful in caring for and accommodating for the needs of their customers. What I personally noticed was the effort put into keeping a customer pleased. whether it be using one of their many rental vehicles or changing your storage units to better suit your needs, the employees at U-Haul Nimitz were helpful in every way and more.....I would rate them 8 out of 10 stars if that were an option because their price is a little steeper then the more rinky dink storage facilities around. Very deserving of a 5 star rating.
kamanawa r | Overall Experienceplace is a joke and need to figure out who is actually in charge and find out facts before they go ahead and treat someone who didn't do anything wrong like a bad person. Really disappointed in upper management and total waste of time and money .
Kevin B | Overall ExperienceRodney was extremely knowledge and helpful. I was very happy with my experience with him, his team, and the facility.
David S | Overall ExperienceThanks to Rodney and staff for being so help and friendly
remedios B | Overall ExperienceKeep up the good awesome JOB🌺
Lazarus A | First ImpressionsI would recommend Iwelli U-HAUL storage, to anyone looking for a safe, secure, and clean facility to store their belongings. The staff is awesome beyond words. They listen and understand the needs of their clients, and it clearly comes across in the Ohana vibe the professional staff exhibits. For my storage needs, this facility was better priced than other places I looked at. Aloha & Mahalo, to Rodney and the rest of the staff for a memorable experience!
jermel-jervonta a | Overall ExperienceThe staff was extremely helpful, friendly, professional and went above and beyond my expectations! Very happy I chose this location.
Brian F | First ImpressionsRodney is a gem within your employees. I went there earlier this week mentioning I had used the phone to order 2 storage units. Rodney asked to verify the info, and, sure enough, one of the storage units dod not exist. He then found a large enough storage unit that I did not need two. Then he canceled the inaccurate order and put me on the new storage unit. Give this man a raise.
Annabelle H | First ImpressionsStaff were super helpful
Patrick K | First ImpressionsGreat stuff and very professional
remedios B | First ImpressionsThe staff was friendly but very short-handed. When you don't hire enough workers it makes for a very long wait. They are not moving slow, it is usually only one person there! Also, it was very frustrating to get into the storage facility because we would have to swipe the card over and over to get in and there was nothing wrong with my card and I saw it happening to other people. Your security is good, but don't keep your customers out too!
Frederick M | Overall ExperienceRodney was great help.
Brayden W | First ImpressionsVery great customer service!!
Vincente L | Overall ExperienceAbove and beyond! Rodney is great with getting the right storage needed!
kele m | First ImpressionsRodney D and Staff are simply Amazing. They are very honest, humble and enjoy helping customers. I am a returning customer. This is my go to Uhaul location. Mahalo Nui Loa Rodney and Staff, Captain Vince 1 Epic Tour
Vincent M | First ImpressionsTotally pleased with faculties and staff
PHYLLIS M | First ImpressionsRodney and staff are awesome! Professional,compassionate and welcoming. They all do their part to keep the facility clean and safe! I will tell all of my friends and family to choose UHAUL! GO TEAM!殺
Kristi M | Overall ExperienceI made a reservation online and called customer service to confirm my reservation. When i got to the facility, they had no record of my reservation, except for my credit card. My card was on file, but NOTHING else, so they were prepared to charge me, but I had to repeat the process to reserve for a third time since the first two times were not good enough. The supervisor of the employee helping me was not very helpful and they let her struggle and it took over 30 minutes for me to REDO my reservation. Waste of time and then they forgot my dolly and made the swipe card wrong for the facility. Will not use Uhaul again after my one month of storage is up.
Tim F | First ImpressionsEasy access, friendly staff, clean.
kathryn p | First ImpressionsContained my business equipment and entertainment equipment for 15 years excellent service manager Rodney wonderful staff wonderful and also Bernie the lady who takes care of the facility cleaning all very professional and very nice but my recent job disability is causing me to stop work and remove my items from the storage room it was a sad day
david s | Overall ExperienceAwesome staff. I wouldn’t have left if I wasn’t moving off island.
PAUL Y | Overall ExperienceIt is good and perfect.
Trina O | First ImpressionsRodney was amazing!
Matthew H | First ImpressionsRodney and his staff have always been amazing to work with! They are truly helpful, professional, knowledgeable! They go out of their way to provide great customer service! Mahalo Rodney and team for always being awesome to work with!!
PATRICIA E | First ImpressionsThank you keep up the job 😀😀😀
ERLINDA B | First ImpressionsExcellent customer service
Dale S | Overall ExperienceBesides there is a lot of homeless people at the facility, there were always dead bugs on top of our boxes. There were small moths flying around. We have clothes in some of the boxes, we can't afford moths in our clothes. I'm sorry Rodney, your crew is awesome, but the storage facility itself did not meet my expectations.
Marie V | Overall Experience24 hour access and more availability would be nice. Also, both of the units I rented had large poles in them, and I wasn't warned until we went to them.
Trevin H | First ImpressionsGreat customer service. Very helpful.
APRIL C | Overall ExperienceN/C
darrell m | First ImpressionsThe lady who helped us was so friendly and we felt we had a friend there as soon as we walked in. Sorry i forgot her name but she was awesome!!!
jesus c | First Impressions24 hour access is so needed.
Christina B | First ImpressionsThe people working were very kind and helpful. Great people!
Dexter P | Overall ExperienceI never had any major issues. I would appreciate giving short term 24/7 access when asked. This is the first facility I have seen in over 10 states that it's not 24/7. The system should be set up to allow the customer to adjust the access hours to the customer needs.
RJ S | Overall ExperienceAll good just right for me!
ian l | First ImpressionsNeed to relocate due to water build up around shop which is salt water from the ocean. Starting eat up on peoples car brakes.
James B | First Impressionsthanks
Yeshua M | Overall ExperienceLead staff and crew were helpful and responsive.
ALEX M | Overall ExperienceThe place was great, I used it for what it was meant. They should open the bathroom in the storage facility though, as I always had to go to the office facility for bathroom. Otherwise very good experience
albin d | Overall ExperienceOne thing. I lost my and asked fir help numerous time. I was told to get a locksmith and i did. He couldn't get the lock off. Finally one of the managers call me and got the lock off. It took over year... However, a young man/ manager and a young lady Arlinda helped me. My thanks to them for being patient and helpful.