Comentarios de los clientes para U-Haul Moving & Storage of Honolulu

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Honolulu

Clasificación general:

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lisa F.
Clasificación:

El cliente no dejó un comentario.

Samaria J.
Clasificación:

El cliente no dejó un comentario.

Kalikoonamauna Z.
Clasificación:

Mahalo

SHEILA S.
Clasificación:

Loved the cargo van

GARY K.
Clasificación:

Hidden fees doubled the rental rate as the charge per mile wasn't explained. I will never use this service again and recommend throughout Hawaii that no other Hawaiian use this service either.

Howard M.
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El cliente no dejó un comentario.

David W.
Clasificación:

El cliente no dejó un comentario.

REYNOLD M.
Clasificación:

Nothing. Everything was great.

Mary S.
Clasificación:

El cliente no dejó un comentario.

Brandon P.
Clasificación:

I understand that we're in uncertain times but the system for checking people in should be reassessed. I did a full reservation online uploading license and information to end up waiting an hour to get an trailer. There should be a station for walk ins and a station for reservations. Once the reservations are done then you shift to walk ins to get people in and out. This will decrease traffic in the store helping with social distance. It was also hot making customers want to shift inside. Place canopy's outside to keep the 5 person requirement in the store.

Marc B.
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El cliente no dejó un comentario.

Carl E.
Clasificación:

El cliente no dejó un comentario.

PAUL S.
Clasificación:

Hire more staff. Those you have are great, but not enough of them.

randall B.
Clasificación:

El cliente no dejó un comentario.

Arnel P.
Clasificación:

good customer service

MICHAEL B.
Clasificación:

Excellent Customer Service.

ethelynne S.
Clasificación:

El cliente no dejó un comentario.

Gabriel D.
Clasificación:

No one likes hidden costs.

Nikole C.
Clasificación:

Fix online pick up location service

Joseph G.
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El cliente no dejó un comentario.

Domingo A.
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El cliente no dejó un comentario.

Delia R.
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Woman in the morning that was working was not helpful, but upon return of the vehicle a few hours later, the team was much better with their customer service (even if it was just an aloha and a thank you.)

Richard O.
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El cliente no dejó un comentario.

Susy B.
Clasificación:

Staff is friendly and prompt. Excelent service

randi L.
Clasificación:

Despite having a reservation, I had to wait over an hour to pick up my rental. This caused me to be late arriving at my house to meet the movers. As a result, the movers were rushed. They broke my desk, and were not able to complete the move in time before having to leave to another job. This resulted in me and my 60 year old mother having to move the remainder of the item ourselves, several of which were very large and heavy. This was all a result of a very challenging experience at this location trying to pick up the vehicle. This could have been avoided if the process was simpler or if there were alternative ways to check in that didn't cause such a delay. You could also inform your customers that picking up a vehicle will take over an hour to avoid these issues. There was a man ahead of me who had been waiting 90 minutes, so this was not just an issue with checking myself in. Overall, I will never rent from this location or likely this company ever again and will be telling everyone I know to do the same.

Wallace C.
Clasificación:

The first truck we rented from a different location had to be returned. The Service Brake light was on and truck had no brakes and no brake fluid. Definitely a safety issue and quality control issue. Truck was rented at Storekeepers on Kalauokalani St.

kim S.
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El cliente no dejó un comentario.

Joshua M.
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Everything was amazing from start to finish, easily the best crew from uhaul I've ever worked with thank y'all for everything

RODNEY T.
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There were no problems with the vehicle, and the staff provided excellent customer service.

JOSEPH C.
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Everything went great. Couldn't have asked for a better experience!

Brannan B.
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It was a great experience! Parking lot is crowded but nonetheless the customer service was spot on!

betwel L.
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Great service with great equipment. Thank you very much.

DANILO D.
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El cliente no dejó un comentario.

Arsenio C.
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El cliente no dejó un comentario.

Alan C.
Clasificación:

I found the person who checked me in more interested in his breakfast than helping me with going over the car. He tells me to follow him outside to the vehicle, then tells the lot attendant to get the truck. He says nothing else to me but goes and gets his McDonald's breakfast. Other than that everything went fine.

Ima T.
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Customer service team was amazing! Keep up the great work folks

gary F.
Clasificación:

None

mark C.
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El cliente no dejó un comentario.

carolyn I.
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El cliente no dejó un comentario.

Napoleon M.
Clasificación:

El cliente no dejó un comentario.

KENCY O.
Clasificación:

Everything was good

DENNIS H.
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El cliente no dejó un comentario.

SIDNEY C.
Clasificación:

Hire additional staff to increase efficiency. Thank you.

Robby H.
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I was in and out quickly and all questions were answered.

Jocelyn T.
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Stay safe! and staying healthy! Mahalo🤙🏼

scott W.
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The representative was very helpful and was able to manage a long line of customers with excellent customer service and cheer. The return was easy and I was taken care of quickly. Great job! Aloha Scott

Kailani N.
Clasificación:

El cliente no dejó un comentario.

ENRIQUE P.
Clasificación:

Location did outstanding, I called late one night after closing time and the phone was answered by someone local - reservations for next day morning was set - preonline check in was not working - Morning of the pick up I was 6th in line and was helped quickly. Rep was Michael and even though he looked a little stressed he handled my transaction smoothly and seamlessly that I was done within an hour- I would recommend and rent from here all the time now. Thanks team UHaul Honolulu #Aloha #S/F

Jayrisa T.
Clasificación:

El cliente no dejó un comentario.

Alan K.
Clasificación:

My return of the equipment was frustrating. I followed the signs and waited at the return area for a customer service agent to help me. Multiple people arrived after myself and got checked out before me. A customer service agent saw me and said they'll be right back to help me and never did. I entered the store and was then asked by the same person if I have been helped. I told them what happened and was told ok. It was a very unpleasant experience.

Shelly H.
Clasificación:

I rented a utility dolly and there was another one inside the truck. It was in the way and so were the blankets. But we get charged if we broke the seal just to move them out of the way. Absolutely ridiculous.

Chien Hui L.
Clasificación:

El cliente no dejó un comentario.

Ian S.
Clasificación:

El cliente no dejó un comentario.

Randall M.
Clasificación:

El cliente no dejó un comentario.

Jim W.
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I said average and gave only 3 stars solely on the staff they were great! But undermanned. Should have more employees during high traffic time. Bring in one or two more employees to assist. They can run out and bring up trucks. Would cut down on thre long wait and line.

Richard C.
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El cliente no dejó un comentario.

Ethan W.
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They needed more people working the desk. There were only 2 employees and we had to wait for over an hour to pick up and drop off the truck. Terrible customer service.

kazue K.
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El cliente no dejó un comentario.

JAMES B.
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Return was painfully slow. Only one person handling the phone, running the counter, unhooking my trailer, moving vehicles so I could leave... I felt taken advantage of, wasting 45 minutes of my very valuable time, delaying my busy day, UHaul staff cutting corners, cheating me of a reasonable return experience. and I am very unhappy with the return experience. Also, when unhooking the trailer the worker removed my outlet adapter without telling me, left it on the bumper. He was frantically busy, no surprise he would have lost my adapter if I didn't notice it was removed, VERY LUCKY I LOOKED! LAME, UHAUL!! HIRE A STAFF!!

DANNY H.
Clasificación:

Have a delivery service to drop equipment to customers

Dirck S.
Clasificación:

El cliente no dejó un comentario.

Sean M.
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Be more attentive to customers and get them out the door faster. When I arrived, there were two customers and I counted at least 8 employees, all of whom were moving around cleaning and maintaining vehicles and none assisting customers.

ANDREW R.
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El cliente no dejó un comentario.

ronald G.
Clasificación:

El cliente no dejó un comentario.

LEILANI F.
Clasificación:

El cliente no dejó un comentario.

Richard W.
Clasificación:

El cliente no dejó un comentario.

Bri-Anne C.
Clasificación:

I did an online reservation in Waipahu for my move. I ran late, had a reservation for a 15” truck, tried calling no answer. Get to Waikele & am told that I was late so I need to make another reservation online. I asked if I can just book another truck there & was told NOPE, you need an online reservation. So I try to book a 20” @ waipio, NOPE. According to the website, only Aiea has a 20” so I book it, earliest pick up is at 11:30, it's 10am. Then Aiea calls me NO 20” is available, I need to go to Mapunapuna. At this point my hubs is like why don't we just rent from Penske Kapolei. I tell him because uhaul is cheaper. Little did I know that was a LIE!!! Online it told me 79.99 for the truck, when I went to pick up I got an estimate that was $142.00. How is it when I drop the truck off we have the pleasure of a very nit picky owner looking over the truck & our final charge is $155.00, when I had an estimate of 60mi @ $142 & only used 50mi @ $155.00? I ask the owner this & he gives me some bullshit about charging $23 for gas when we picked up it was 3/4 tank & when we dropped off it was 1/2 tank. The owner told us that costs us $23! I think that's bullshit!! I will NEVER DEAL WITH THIS COMPANY AGAIN!!!!

Bryan B.
Clasificación:

The roads around the facility are in desperate need of repair. Please inform customers of the nearest gas station to fill up before returning the rental.

David J.
Clasificación:

thanks to the staff!

BETTY ANN N. | Overall Experience |
Clasificación:

Manager Rodney Was more than understanding and helpful regarding my moms late payments on her locker due to her failing heath. His professionalism made things much easier to deal with during our family’s difficult time

LIBRADO C.
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Nothing service was great !!! The girl at the desk was also the one that hitched up the trailer and she was awesome!!!! strong lady !!!!

Gladys G.
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El cliente no dejó un comentario.

ROBERT A.
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El cliente no dejó un comentario.

bonifacio T.
Clasificación:

Everything is good excellent customer service

michael T.
Clasificación:

Try to confirm any credits or returns at vehicle turn in. Had a 1/4 tank fuel credit and returned unopened padding. Not sure if was credited back for that.

Desha S.
Clasificación:

Not have customers wait 40 mins to be serviced.

Reginald M.
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Only complaint is the road conditions in the area. Great experience, fair pricing, good customer service. Will recommend.

lauren R.
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El cliente no dejó un comentario.

george C. | Overall Experience |
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Excellent, well kept location and friendly staff.

Jason S.
Clasificación:

Have more than 1 customer representative and a faster computer system

Robert H.
Clasificación:

Just some notes: Customer parking is non-existent, with no street parking. The lot is too crowded, oftentimes the exit is blocked and you can only leave through the entry only direction. Otherwise, everyone was professional and nice.

Paul D.
Clasificación:

Nothing

Billy D.
Clasificación:

El cliente no dejó un comentario.

gary F.
Clasificación:

None

Christian G.
Clasificación:

I understood coming into this that there's a base rate plus mileage fees (which is why I don't understand other reviews that are upset about charging mileage). But what I'm impressed with is when I returned the vehicle I was charged a daily rate with no mileage fees! This actually ended up saving me money. Love it! My only complaint was with the online process. When I got into the vehicle, I found that the only way to get the keys is to go into the office and get it from an employee. I understand the reasoning for it but just takes away from the whole “contactless” process. Everything else about the process was easy and painless.

Dean O.
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El cliente no dejó un comentario.

DEBRA S.
Clasificación:

staff great- physical location is average

Cory M.
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El cliente no dejó un comentario.

Arnel P.
Clasificación:

good service

DANIEL ALBERTO M.
Clasificación:

El cliente no dejó un comentario.

wynn T.
Clasificación:

The staff was amazing friendly welcoming and extremely helpful. They answered all my questions and were unbelievable kind. I would definitely recommend the service for anything they provide. Best staff ever.

Grant P.
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El cliente no dejó un comentario.

jason W.
Clasificación:

Everything was as it should be.

Alexander H.
Clasificación:

Customer service at turn in was poor. Why does UHAUL not offer a military discount? Also charging mileage is not a fair business model and I will be passing this along to my coworkers. Your competitors do not and I will take my business elsewhere in the future. Was not a good experience. Sincerely, Alex

valerie P.
Clasificación:

El cliente no dejó un comentario.

Alexander H.
Clasificación:

Customer service was less than adequate. UHAUL policy of charging by the mile is unreasonable. Don't understand why their is no military discount for active duty service members. I will not be recommending UHAUL to my friends or coworkers, other companies such as Penske do not charge you for the mileage,

JENNIFER S.
Clasificación:

El cliente no dejó un comentario.

Christopher C.
Clasificación:

El cliente no dejó un comentario.

David W.
Clasificación:

Staff was great as always. We are regular customers

WILLIAM K.
Clasificación:

El cliente no dejó un comentario.

Nicklas Y.
Clasificación:

The man who measured my mileage and gas levels after returning the truck wasn't even wearing a mask or practicing social distancing. He overcharged me on gas too.

DAVID T.
Clasificación:

El cliente no dejó un comentario.

Li May T. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

rocco m. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

DANA C. | Overall Experience |
Clasificación:

everyone was very helpful, and I did enjoy doing business there

HARRIS I. | Overall Experience |
Clasificación:

customer service was friendly, professional, and excellent! workers very knowledgeable and proficient! storage units and office were clean and well kept. they have everything one needs for moving and storing everything! I would definitely go back to uhaul when i need services! thank you very much!

victor n. | Overall Experience |
Clasificación:

Best uhaul I been to

hortencia m. | Overall Experience |
Clasificación:

Thanks for helping out when we needed a place to store our Stuff/ personal belongings we appreciate your availability of convenience.

Raynette D. | First Impressions |
Clasificación:

The customer service reps at the Nimitz location; Michael and Felicia. They were very professional and sufficient. 💯‼🤙

James K. | Overall Experience |
Clasificación:

The staff was great to work with but the only thing I had a problem with is the parking was limited had to park on the street or on the sidewalks to get close to the building.

Loreto S. | Overall Experience |
Clasificación:

Employees should be more responsive to vacants stalls when the client report that they have moved out their belongings/has moved out to avoid multiple calls.

christie p. | First Impressions |
Clasificación:

Excellent help and assistance. Make the moving process easy.

sandra o. | First Impressions |
Clasificación:

the man that helped me was very nice and helpful. the only complaint is your restroom was out of order but he did let me use the employees restroom which was very nice of him.

mike e. | First Impressions |
Clasificación:

Great customer service, friendly employees and managers. Very knowledgeable and helpful to meet my needs. The best self storage on Oahu. Thank you, Uhaul mapunapuna.

CHERISH K. | First Impressions |
Clasificación:

Easy and fast service. Great local hospitality and friendly staff. Bet prices for a large storage!

elana j. | Overall Experience |
Clasificación:

All staff were very friendly and helpful.

Talimatola M. | Overall Experience |
Clasificación:

Good service

Suzanne L. | Overall Experience |
Clasificación:

Everyone at the store was great! They were very friendly and helpful. It was a welcomed relief to see our things, and it was convenient to load our items into a UHaul truck to bring home.

Daniel M. | First Impressions |
Clasificación:

Felicia was amazing. Had a wonderful experience. Sadly the computer systems were lacking and what should have taken 20min took close to 2 hours.

VERNA T. | Overall Experience |
Clasificación:

U-Haul is a convenient location for me. The employees and the manager were very helpful.

Leonard S. | First Impressions |
Clasificación:

Great Management and Team!

Sii T. | First Impressions |
Clasificación:

I received excellent customer service from the employees working.

Leonard S. | First Impressions |
Clasificación:

Everyone pitched in and did extra.Mahalo!

EMPIRE I. | Overall Experience |
Clasificación:

Rodney runs a tight ship. I've rented storage for years and years, and would rent again and recommend 2 anyone. Mahalo Rodney , aloha

Jessica P. | Overall Experience |
Clasificación:

Was charged multiple times for the same thing but otherwise it was a smooth transition

VERNON H. | Overall Experience |
Clasificación:

MGT and staff were always helpful and available.

DANA B. | Reservation |
Clasificación:

Great customer service

Sandy O. | Reservation |
Clasificación:

1)The first rep gave me a lower quote 2) email rec’d was a higher quote she gave . Would not honor what rep had quoted 3) I called again and agent was yawning 4) disappointed in customer service

robert c. | Overall Experience |
Clasificación:

Great experience with both the storage room and trucks!

Howard T. | Overall Experience |
Clasificación:

Your facility smelled of pesticide and made me feel ill each time I went in. Why do you charge for an entire month of storage, when the storage space is only utilized for 11 days. Rip Off!

Laurel B. | Overall Experience |
Clasificación:

Vanessa was a particularly big help. Her helpful attitude was shown when she helped me unlock a disc lock on my storage unit that I could not unlock. Without her help my move would have failed.

ADAM CHRISTOPHE S. | Overall Experience |
Clasificación:

The haul used it complete trash. I have up my unit the month of my last unit. I have talked to 4/5 people about it and no resolve. 15+ months ago I believe. They kept charging me. I'll never recommend

Gregoria F. | Overall Experience |
Clasificación:

Thank you for taking care of my belongings! You did a great job, and most of all, your smiles stretches a long way! Aloha and God bless! p.s. Please email me my closing out documents. Thanks!

evelyn furuyama rodney d. | Overall Experience |
Clasificación:

ALOHA TO THE FRIENDLY STAFFS🤙👍🤙

TIMOTHY L. | Overall Experience |
Clasificación:

There was restroom in the storage facility that is always locked and not able to be used.

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