Not much. The service lady was helping two customers at a time to speed up the service. Great customer service!WARREN C.
Customer Reviews for U-Haul Moving & Storage of Honolulu
Honolulu, HI 96819
(In Mapunapuna Industrial area business district)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.SPENCER NATHAN H. | Overall Experience
I expect a significant credit for putting my life in danger. The truck drove like a wreck. 1) When you apply the brakes the entire vehicle vibrates violently including the steering wheel from side to side. It swerves, brakes unevenly between the 4 wheels. When you are coming close to a stop there is a loud squeeling squeeking sound consistent with the vibration frequency coming from the front of the vehicle. This condition is consistent with a severely warped brake disc rotor. I'm guessing the one associated with front right wheel. 2) The truck howls or whines like it's wearing 4 snow tires, which is a bit scary since it doesn't have snow tires on it. Are there bearings about to collapse - who knows - it's alarming. I tried to alert you to this condition 4 ways so far a) on your website there is an email link web page. on click submit nothing happens. Your site does not accept the message. b) same problem when on the order attempting to send same message by the roadside assistance link. c) when i returned the equipment the man receiving it did not want to hear anything about the problem. He replied the brakes were perfect but acknowledged a seawater flooding issue that might affect brake operations and told me the only way to report this was by a claim after returning the vehicle. d) by this message. you know, when you call in you get sent round and round and put on endless hold waiting. Why do you make it so hard to get in touch with you? This really looks bad when one of your vehicles has not been minimally maintained - is dangerous.Robin G.
El cliente no dejó un comentario.Savannah S.
El cliente no dejó un comentario.David E.
The place was great, I used it for what it was meant. They should open the bathroom in the storage facility though, as I always had to go to the office facility for bathroom. Otherwise very good experiencealbin d. | Overall Experience
Customer pickup/drop off option - I would pay for the serviceDebra M.
El cliente no dejó un comentario.Jerae K.
El cliente no dejó un comentario.SEBASTIAN P.
El cliente no dejó un comentario.RONALD LEE B. | First Impressions
The POS system rejected my credit cards multiple times, and the onsite team blamed me for not having enough money available on my credit card. Upon further review with the Uhaul IT department, and with onsite staff unaware, an upgrade was made to the POS system that caused the credit card decline. The agent was able to process my credit card with the â€œolderâ€ system. This was very frustrating as the onsite staff repeatedly blamed me for not having sufficient funds on my credit card or perhaps I booked the reservation incorrectly. The internal uhaul IT department should have communicated this upgrade to all sites. The on site staff should not blame the customer for not having sufficient funds on all their credit cards. Not sure how to fix this, but it needs to be fixed asap.Abel R.
Your person at the register and your hook up person were great and I will rent there again.. Thank youmichael S.
Derek was awesome from the start! Maybe should of told us once we hit a certain amount of miles the price changed but it's okay! The guy receiving the vehicle started off bad and sounded like a complete jerk when we asked if we could use a broom to clean the truck. . . . then he became super nice and made up for the slow start. Thanks for a great price on the rental!DANNY C.
Nothing to change, everything is fine how every customer representative handles a customer. When on the phone or in person customer representative does an excellent job.CHRISTINA K.
I am a very satisfied customer. The employee that assisted me, she was very courteous and professional throughout the entire transaction. thank you Mr. ArroyoCALVIN A.
El cliente no dejó un comentario.Judd S.
Guy at the shop was great ... switched my reservation pick up location and then didn't have my truckMichael L.
El cliente no dejó un comentario.Cyra D.
Parking for employees only, no consideration for customers. Also, No sanitation sprays visible. The check out APP malfunctioned and I was told the employee would "take care" of me if an issue arrised upon return. Problems did surface and I paid extra charges. Employee, would not put her mask on over her nose, even when asked. She wanted to use my phone, did not respect social distance. It was obvious the establishment did not enforce ANY covid safety precautions. The hand sanitizer was EMPTY, the bathroom was diplorable, standing puddles of water? On the floor. The truck wasn't shifting well and the engine needed serviced. Go ANYWHERE else.Schon H.
El cliente no dejó un comentario.BRANDON S.
Excellent customer serviceZACHARY P.
Just keep up the good work and stay safe.TOGILAU P.
El cliente no dejó un comentario.Brett B.
The service was good, they're busy but very friendly. Just might want to replace the driver side wiper.FELICIA W.
El cliente no dejó un comentario.Richard B.
El cliente no dejó un comentario.Daniel A.
This location is tops. U-HAUL is tops too and it's so easy to rent trucks and return them, and actually kind of fun. ¡Gracias!amy B.
Nothing but truck was working fine just check engine light went onJOHN LEE G.
El cliente no dejó un comentario.georgina P.
El cliente no dejó un comentario.DIRCK S.
Thank u for not price gouging your customers! Amazing service. Everything went smoothly!!!jonathan C.
Made appointment for self service check in for a Saturday and the website said it was closed for Easter so I was forced to rent for another day. Registered online for a truck plus furniture blankets, uploaded my drivers license and paid via credit card. It was not available at my preferred location so i was called by a female representative and told to go to another location which was fine. I mentioned that I already registered and paid online and asked if self serve was still available. Rep said for me to go inside and check in. However when I spoke to the gentleman at the counter he said I was all ready to go for self service check in and I could have saved 20 minutes. I mentioned that the rep on the phone told me to come in, which the gentleman said was incorrect and I did not have to. Also, I wanted to return the truck the next day, which just happened to be Easter. The website said the location was closed for Easter, however again the gentleman at the counter said that was incorrect that they were in fact open and I could drop it off as long as it's within 24 hours. I finished my move and returned the truck within 24 hours and since the office was not opened yet a worker there said to simply put the keys in the drop box. Upon receiving my receipt through email I noticed I was still charged an additional day. Called the location and they said it was checked in 3 hours after my 24 hour period, which I declined and said I dropped the keys before the office was open which was within the 24 hour period, the vehicle was probably processed 3 hours after my drop off. Nevertheless, billing was fixed and I was credited the extra day. Thanks for letting me leave feedback. While there was some hiccups the people working at the location cleared everything up with great customer service.RICHARD K.
El cliente no dejó un comentario.REGINALD F.
El cliente no dejó un comentario.Richard K.
Super awesome.. Definately rent again.. Super user friendly... Keep up the great workShelly H.
El cliente no dejó un comentario.Les M.
Clerk got a little catty and things were very confusing but as soon as i got in the truck it was smooth from there.Jennie L.
The U-Haul rep called me immediately after my online reservation attempt, and found me a U-Haul location that had a vehicle available for me to use. (This was after I spent 1.5 hours on the phone w/3 different Home Depots trying to rent a truck - shortages due to COVID and tourism rentals) I may still use Home Depot because they have unlimited mileage on their rental trucks (U-Haul charges for mileage above their advertised flat rate); however, I will now keep U-Haul on hand as the more reliable place to rent from. And their check-out/return by phone with pictures is easy and fun to use. Thanks much!Sally M.
Too expensiveEMINA V.
Nothing, every person handles in a professional manner towards the customer.CHRISTINA K.
If only you could turn in truck at other sites instead of having to drive all the way back to Honolulu. I had to drive back from Waianae the middle of west side of Oahu. Long drive and more $. Would love to turn in in Waipahu,much closerKRISTINA R.
El cliente no dejó un comentario.Princess B.
I asked about fuel upon return..."just make sure the guage reads the same upon return.". I drove eleven miles and put 1-3/4 gallons in it. More than enough. They put 3 more in and charge me $12. It takes five gallons to drive 11 miles? When I returned he didn't ask me if I had put fuel in and i figured the gas guage couldn't have moved. Only $12 bucks, but not happy when I know I actually put in more fuel than I used, then got charged extra.Kurt H.
2 issues 1. Trying to talk with a live person to extend an extra day was impossible. 2. Gas lever needs to be full when a customer pick up the vehicle. It hard to guess how much gas it needs to equal when picked up.Drake F.
Get anothweremie B.
El cliente no dejó un comentario.Marek B.
Staff provided great customer service.Arvin D.
staff is amazing.. keep up the good work!!DYLAN T.
Employees were very welcome and informative. I will be needing to rent another U-Haul and I am definitely here.Vicki H.
Everybody is very kindness and has good attitudes.Brian C.
Great experienceraylan C.
El cliente no dejó un comentario.branden T.
El cliente no dejó un comentario.GARY P.
was able to walk in and get a van to haul my couch. staff was super friendly and it was super easy and fast . when we go get another piece of furniture we will come to this location again!AUBREY F.
El cliente no dejó un comentario.RYAN D.
Continue your excellent serviceskeflin M.
El cliente no dejó un comentario.MARINEL N.
Irlinda and Michael were great and had great attitudes. I will always go to this store for moving needs.david A.
El cliente no dejó un comentario.Leann M.
The online check-in was not user friendly. It asked me for a passport, which I hadn't brought with me.COLIN K.
El cliente no dejó un comentario.LEATANUU S.
El cliente no dejó un comentario.KEVIN N.
El cliente no dejó un comentario.Mark C.
The rental process is slow but not the employees fault. They need more help. It took a while to rent and return.Thomas A.
Excellent customer service.Eugenio F.
El cliente no dejó un comentario.timothy H.
El cliente no dejó un comentario.James C.
Rodney was so Busy but still manage to help me with my return . Best location and best experience I've ever had. Thank you so muchERLINDA B.
El cliente no dejó un comentario.Steven P.
Get more people staffed to help all the frustrated people waiting to be helped!!!!! Moving is stressful enough!ANNE B.
Using the phone to check in was cumbersome. Dolly trailer rattled when driving and bounced around. Took a while to get checked in and leaving 1/2 hour plus. Need to speed up time to get equipment when reserving online or ahead of time.GREG U.
El cliente no dejó un comentario.TUPOU V.
A vehicle walk around with your staff for vehicle condition before departure is better than your photo method of approve or disapprove.Albert S.
Location seemed understaff in the customer service and moving equipment area. There was one person in-processing customers, checking equipment, moving trucks, and coordinating traffic in the lot. Same issue arose when returning equipment. Where trucks that were awaiting return were blocking the entrance. Staff was working very hard and very diligently. Constantly exhibiting constant professionalism. However, the stress of running back and forth to keep things operating was starting to get to them.RUBEN H.
U Haul was very good in getting what I needed, especially since I needed a different kind of equipment at the time of pick up. The necessary changes was made and we were quickly on our way. Thank you U-Haul.Janice A.
El cliente no dejó un comentario.Brandon L.
I'm renting a cargo truck, and he just gave me the keys and told me to check it out.We'll check it out together a little bit and be kind enough to do it.RICHARD K.
El cliente no dejó un comentario.Marilyn C.
El cliente no dejó un comentario.Charles K.
The lady that took care of us was more than helpful. She was the perfect example of someone with great customer service. ¡Gracias!Nicole A.
The morning process was not as busy as it was in the afternoon when I was returning the truck. Erlinda was super busy with returns, but still very helpful. The windshield wipers on the driver side might need to be replace.FELICIA W.
Yes I am a little bit out off about the 20.00 after hours charge. I was not informed of this change. I have worked and rented from u haul for a long time now and I have always just put the key in the box. If you are going to start charging for this I would definitely recommend that you tell the customer and put a sticker on the drop box letting the customer know that doing so is going to cost 20.00. Come on guys .ZACHARIAH R.
Friendly staff and great service.Cheryl A.
El cliente no dejó un comentario.Jacob M.
El cliente no dejó un comentario.IRENE A.
El cliente no dejó un comentario.ricky N.
El cliente no dejó un comentario.KENDALL D.
Very expensive and terrible customer service. Took forever to get keys, service desk lady was rude, and the process was complicatedSierra M.
El cliente no dejó un comentario.PAULINE P.
El cliente no dejó un comentario.Berry Y.
El cliente no dejó un comentario.Neftali M.
My balance changed with no explanation. I found an extra charge on my billMaraea A.
Best experience so far..Thankyou!EDWARD U.
El cliente no dejó un comentario.CURTIS J.
The entire staff was amazing. Everyone was really friendly and helpful and made the entire process easy and smooth. By far the best experience I've ever had with U-Haul!David R.
Mike, lj help me out yesterday where very helpful. Mike had to switch me trucks due to issue someone stolen a battery. He was on it real quick while taking care of that issue. Lj was helpful to help his employee out during that stressful time they both had great customer service. Returning the truck its a Saturday they are super busy, but Erlinda having good service the wait is worth it with this location hard work and customer serviceFELICIA W.
Service was fast and easyJAMES S.
We should be able to return trucks to a location closer to us,any Uhaul not only one originally rented fromKRISTINA R.
Manager and employees are excellent..big shout out to Bernie who keeps the facility smelling good and clean..definitely recommend this place to others.I forgot the names of all the employees but thankyou for the great service.EDWARD U.
El cliente no dejó un comentario.matthew L.
El cliente no dejó un comentario.FRITZ G.
Everything is perfect from the moment we walked inside they let us know the waiting time they are very helpful even though they're busy they always manage to help everybody with their rentalMeafou M F.
El cliente no dejó un comentario.GINNETH Z.
One thing. I lost my and asked fir help numerous time. I was told to get a locksmith and i did. He couldn't get the lock off. Finally one of the managers call me and got the lock off. It took over year... However, a young man/ manager and a young lady Arlinda helped me. My thanks to them for being patient and helpful.Otis J. | Overall Experience
El cliente no dejó un comentario.MARY S. | First Impressions
paid for climate controlled and was not. was hot, and uncomfortable.liz a. | Overall Experience
I was with uahul for a long time and would come back if ever needed again, but at this time its to expensive for me to afford at this time.Shaye a. | Overall Experience
Manager Rodney Was more than understanding and helpful regarding my moms late payments on her locker due to her failing heath. His professionalism made things much easier to deal with during our family's difficult timeBETTY ANN N. | Overall Experience
Excellent, well kept location and friendly staff.george C. | Overall Experience
El cliente no dejó un comentario.Li May T. | First Impressions
El cliente no dejó un comentario.rocco m. | Overall Experience
everyone was very helpful, and I did enjoy doing business thereDANA C. | Overall Experience
customer service was friendly, professional, and excellent! workers very knowledgeable and proficient! storage units and office were clean and well kept. they have everything one needs for moving and storing everything! I would definitely go back to uhaul when i need services! thank you very much!HARRIS I. | Overall Experience
Best uhaul I been tovictor n. | Overall Experience
Thanks for helping out when we needed a place to store our Stuff/ personal belongings we appreciate your availability of convenience.hortencia m. | Overall Experience
The customer service reps at the Nimitz location; Michael and Felicia. They were very professional and sufficient. ‼酪Raynette D. | First Impressions
The staff was great to work with but the only thing I had a problem with is the parking was limited had to park on the street or on the sidewalks to get close to the building.James K. | Overall Experience
Employees should be more responsive to vacants stalls when the client report that they have moved out their belongings/has moved out to avoid multiple calls.Loreto S. | Overall Experience
Excellent help and assistance. Make the moving process easy.christie p. | First Impressions
the man that helped me was very nice and helpful. the only complaint is your restroom was out of order but he did let me use the employees restroom which was very nice of him.sandra o. | First Impressions
Great customer service, friendly employees and managers. Very knowledgeable and helpful to meet my needs. The best self storage on Oahu. Thank you, Uhaul mapunapuna.mike e. | First Impressions
Easy and fast service. Great local hospitality and friendly staff. Bet prices for a large storage!CHERISH K. | First Impressions
All staff were very friendly and helpful.elana j. | Overall Experience
Good serviceTalimatola M. | Overall Experience
Everyone at the store was great! They were very friendly and helpful. It was a welcomed relief to see our things, and it was convenient to load our items into a UHaul truck to bring home.Suzanne L. | Overall Experience
Felicia was amazing. Had a wonderful experience. Sadly the computer systems were lacking and what should have taken 20min took close to 2 hours.Daniel M. | First Impressions
U-Haul is a convenient location for me. The employees and the manager were very helpful.VERNA T. | Overall Experience
Great Management and Team!Leonard S. | First Impressions
I received excellent customer service from the employees working.Sii T. | First Impressions
Everyone pitched in and did extra.Mahalo!Leonard S. | First Impressions
Rodney runs a tight ship. I've rented storage for years and years, and would rent again and recommend 2 anyone. Mahalo Rodney , alohaEMPIRE I. | Overall Experience
Was charged multiple times for the same thing but otherwise it was a smooth transitionJessica P. | Overall Experience
MGT and staff were always helpful and available.VERNON H. | Overall Experience
Extraordinario servicio al clienteDANA B. | Reservación
1)The first rep gave me a lower quote 2) email rec'd was a higher quote she gave . Would not honor what rep had quoted 3) I called again and agent was yawning 4) disappointed in customer serviceSandy O. | Reservación
Great experience with both the storage room and trucks!robert c. | Overall Experience
Your facility smelled of pesticide and made me feel ill each time I went in. Why do you charge for an entire month of storage, when the storage space is only utilized for 11 days. Rip Off!Howard T. | Overall Experience
Vanessa was a particularly big help. Her helpful attitude was shown when she helped me unlock a disc lock on my storage unit that I could not unlock. Without her help my move would have failed.Laurel B. | Overall Experience
The haul used it complete trash. I have up my unit the month of my last unit. I have talked to 4/5 people about it and no resolve. 15+ months ago I believe. They kept charging me. I'll never recommendADAM CHRISTOPHE S. | Overall Experience
Thank you for taking care of my belongings! You did a great job, and most of all, your smiles stretches a long way! Aloha and God bless! p.s. Please email me my closing out documents. ¡Gracias!Gregoria F. | Overall Experience
ALOHA TO THE FRIENDLY STAFFS🤙👍🤙evelyn furuyama rodney d. | Overall Experience
There was restroom in the storage facility that is always locked and not able to be used.TIMOTHY L. | Overall Experience
Additional Services at this Location
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