Customer Reviews for U-Haul Moving & Storage of Grayslake

3111 comentarios

19251 W Washington St   Grayslake, IL 60030

(847) 223-1290

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(847) 223-1290

19251 W Washington St
Grayslake, IL 60030

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Daniel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elijah B. 
Clasificación:
4.0

Excited to move in, would have liked an associate walk me through process and to my exact unit just once for welcoming trip.

Andrew B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim H. 
Clasificación:
3.0

Said they would cancel my account. Didnt. Made me pay an extra month when I never used it. They owe me 79 dollars.

ERICK S.  |  Overall Experience 
Clasificación:
4.0

The ladies were smiling and have good customer service, the guys on the other hand need to be more friendly and approach the customers with smile, smile is very important, it's contagious😊 but it wasn't that bad.. just a suggestion😉

RONALD M. 
Clasificación:
1.0

The truck was not serviced or road worthy. There was no brakes for the truck. The only reason I did not bring it back is because I'm a hard headed Marine. I had to add oil and clean the air filter for the truck. The AC does not work on it and there was trash in the truck. I don't believe that the full payment is appropriate. Never again

Michael T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas C. 
Clasificación:
5.0

I used the Mobile Truckshare app to pick up the truck. However when I went to look for the truck that was assigned to me, it was blocked by two other trucks and I couldn't drive it out. I had to go in and asked them to retrieve it. In the end they gave me a different truck. This wasn't a smooth pick up experience at all. The truck was also too old with a mileage of almost 120K miles. The facility was newly built but the truck provided to me was too old to drive.

Muhammad A. 
Clasificación:
1.0

El cliente no dejó un comentario.

Chris S. 
Clasificación:
5.0

Great Uhaul location. But the truck developed a problem with the headlights dimming/flickering almost off that necessitated calling Uhaul roadside service. Service assured us the truck would continue running OK - it did, but the headlights were a safety risk that night. We could not drive at night as planned for the rest of the trip.

Mark V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sachin K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen H. 
Clasificación:
5.0

Well organized, excellent facility, efficient help, adequate equipment, good experience

Terry P. 
Clasificación:
5.0

Nice friendly service

Nicholas G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob R. 
Clasificación:
5.0

El cliente no dejó un comentario.

HEATHER J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas C. 
Clasificación:
5.0

Awesome service

DAVID Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT J.  |  First Impressions 
Clasificación:
5.0

Pleasant service.

Thomas W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sherry D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher D. 
Clasificación:
5.0

El cliente no dejó un comentario.

James O. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAXINE G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tina A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORGE O. 
Clasificación:
2.0

When I dropped off the vehicle and Grayslake at 920am. One of the workers asked if i paid for the van woth a credit card i replied yes and he told me that i could leave, i asked if tjat was ok he said yes so i left. Then i got charged for another day and ins. Because they didnt check the check the car in at 10am. Very unfair for over charging people

Joseph J. 
Clasificación:
3.0

I think the staff here needs training on how to deal with customers in a more professional, welcoming and friendly manner. The staff seemed to be a bit surly and abrupt. It would help to come across a little more welcoming and it wouldn't hurt to smile and say thank you.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stuart G. 
Clasificación:
5.0

El cliente no dejó un comentario.

nancy p.  |  Overall Experience 
Clasificación:
4.0

Next to impossible to reach location by phone. Your central phone system has a consistent 15 minute wait. This is the kiss of death if you don't man your phones both at location and centrally. This was not one data point but at least 8 times over past week trying to reserve, confirm, and finalize return of equipment. I still am not sure the trailer was received as I dropped it off after hours. Tried 3 times today and could not reach anyone. Price was great, equipment was great but the fact you have to wait listening to repeating messages makes me want to rent elsewhere next time.

William K. 
Clasificación:
5.0

Well organized and a full service facility. They were pleasant and helpful.

Ingrid L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYON S. 
Clasificación:
5.0

They could do the actual moving, seriously I could not get over how easy, clean and efficient the location was. $$s spent were half of what I expected to pay, great pricing. Uhaul on Washington in Grayslake rocks!

JOHN M. 
Clasificación:
5.0

Return the vehicle was very simple. Also, I called to request a closer return location to my house and the representative was very helpful. I will use UHaul again if needed. Thank you for your excellent service and friendly.

Mai N. 
Clasificación:
5.0

Keep doing what you are doing.

Mark K. 
Clasificación:
5.0

Worker was very kind and professional

ELIZABETH P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jong L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Raymond C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christina P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey W. 
Clasificación:
5.0

Couldn’t be happier prompt service very clear and didn’t take long.

Kent D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Harold M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

REINALDO H. 
Clasificación:
5.0

The dolly size I chose wasn't available when I picked up the van. I didn't get a good explanation of why. But it worked out with the smaller one and the whole transaction went smoothly.

Nancy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent M. 
Clasificación:
5.0

On line ordering was a bit painful - in person experience great

John V. 
Clasificación:
5.0

El cliente no dejó un comentario.

LORENA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vicki W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADAM B. 
Clasificación:
5.0

Excellent service

paolo A. 
Clasificación:
5.0

The service reps at this store were friendly and efficient.

EVA H. 
Clasificación:
5.0

Service was great

Joseph E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose R. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul W. 
Clasificación:
5.0

El cliente no dejó un comentario.

HARLAN I. 
Clasificación:
5.0

All easy and good. Thanks

David E. 
Clasificación:
2.0

El cliente no dejó un comentario.

ASHLEY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert V.  |  Overall Experience 
Clasificación:
3.0

I had filled up the gas tank to where it was when I left the place. Then they charged me $18.00 saying it wasn't where it was supposed to be. It was right where it was when I got the truck. To charge me $18.00 when probably $5.00 is all you needed to fill the rest is instance. I tried to call back but it puts you on hold for 20 minutes both times I called what a joke. Not coming here again.

MATTHEW S. 
Clasificación:
5.0

No comment

PETER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAWN M.  |  First Impressions 
Clasificación:
3.0

Uhaul's storage system was down when I was trying to check in. The staff was unable to look up my reservation because of this. They also were not able to check what units were available. This made the check in process extremely difficult and stressful.

Richard H.  |  First Impressions 
Clasificación:
3.0

The staffs are very helpful and friendly but the pod lock that I bought from the shop broke and half of the key got stuck and now I can't open my storage without hiring a locksmith. I hope the uhaul company should provide emergency rescue solutions for these kinds of incidents. Now I have to spend money to just open my unit because the pod lock that Uhaul sells wasn't strong enough.

JINNIEFER C. 
Clasificación:
4.0

Don't understand the after hour drop off charge. Seems like a hidden charge

Michael J. 
Clasificación:
4.0

El cliente no dejó un comentario.

David K. 
Clasificación:
5.0

Always great service at the UHaul in Grayslake

Jeffrey T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey A. 
Clasificación:
5.0

I highly recommended this U-haul in grayslake.

ROBERT S. 
Clasificación:
4.0

So simple to get rental trucks and storage unit close to home. Simple and convenient.

Ann B.  |  Overall Experience 
Clasificación:
3.0

I think that having your system be automated for booked reservations. Letting the customer know that they have a reservation and letting them opt to either accept the reservation or cancel it if the aren't there at the scheduled time. We had made the reservation for 3 days. My wife confirmed it a few days after to make sure the equipment would be local. So we thought it was all settled. No matter when we came it should have been reserved for us. Especially if we booked for multiple days. Having some sort of automation reminding or asking if we still need the reservation and if we don't respond it will be canceled. I'm sure it's in your fine print that most customers don't read or know about.

Michael W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald E. 
Clasificación:
1.0

I was a customer that reserved a large truck on 3/31 and could have moved to smaller truck but this company wanted to jack the the price in pandemic by $200 - never will use Uhaul again And telling everyone I know not to and reporting BBB

Catherine A. 
Clasificación:
5.0

El cliente no dejó un comentario.

J S.  |  Overall Experience 
Clasificación:
5.0

all staffs are very friendly and helpful

Thang L. 
Clasificación:
4.0

Thank you for cleaning the steering wheel this time! Only complaint is that the truck did not run great, could barely push it to 70 mph on 94, and that was a little scary not keeping up with traffic.

JACK B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN K. 
Clasificación:
5.0

Nothing. Everything was done quickly and efficiently. Cleanest truck i ever rented!!!

JOHN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRIS R. 
Clasificación:
5.0

everything was great

James G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger E. 
Clasificación:
1.0

Tank wasn't filled when I first got in, was exactly halfway Check mileage doesn't not add up to fuel cost I got SCAMMED.

ABDIEL E. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan K.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Felisha H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

FELISHA H. 
Clasificación:
5.0

Repaint return area and add a return sign in that area

JEFFERY L. 
Clasificación:
5.0

Correctly list the size of the open trailer without ramp as 3 foot 4 in wide not a 4 x 7. Your other trailer that is 4 x 7 with ramp measures correctly this caused me lots of issues and 3 hours wasted and of my life and $15 in gas, not happy you did not list the trailer as the correct size.

Robert W. 
Clasificación:
5.0

The e-return was very simple and efficient

CHRISTIAN W. 
Clasificación:
5.0

Had difficulty checking in on line. The app didn't work smoothly.

Thomas M.  |  First Impressions 
Clasificación:
5.0

Great people to work with very clean facility thank you

Lori R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
5.0

ok

Michael F. 
Clasificación:
3.0

Have the equipment i ordered ready

RICHARD M. 
Clasificación:
5.0

Everything was good

ROBERTO D. 
Clasificación:
5.0

I always use this location, never had a bad experience.

GEORGE K. 
Clasificación:
4.0

it was great, I needed more time and assistance with picking a unit but it was so busy and only one person in front, so they weren't able to. Could use more than one person in front. Hoping to come back to secure a bigger unit

Joan P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WOODY F. 
Clasificación:
3.0

Only problem was there was less than 1/8 tank of gas upon receipt of the truck yet we were required to return it with 1/4 tank. We spent over $40 on gas to go 20 miles and return it with the required gas but only got a $25 credit. The credit is not market rate for the cost of the gas.

Brian G. 
Clasificación:
5.0

Only after driving the truck for a while could I provide feedback that there was a rattle with a heat shield and some other squeaks as we went down the road. However, great condition for having almost 115k miles!

Paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erick S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent H. 
Clasificación:
5.0

Very friendly and helpful staffs.

THANG L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan K. 
Clasificación:
4.0

Nada

Justin W. 
Clasificación:
5.0

I've rented countless U-Hauls between college moves, apartments, and now homes...this was the most efficient operation by a MILE. The interior was spotless and the employees were very efficient and helpful - we needed an adjustment to our contract after checking out our van and it was handled in under three minutes.

THOMAS O. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
5.0

The rental pick up location needs a larger sign to designate the drop off location. The painted parking arrows are too faint in the dark especially when it's raining. The app does not explain the parking lot arrows or specific drop off location. Road signs in concrete bases with arrows would be ideal. This is still my favorite rental location

Jeff L. 
Clasificación:
5.0

Customer service rep checked the trailer I was using and found that the wiring had corroded and broke. He replaced the trailer right away with another one. Very good customer service and I will use you guys again.

Clark N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael F.  |  Overall Experience 
Clasificación:
5.0

Great front end employees, Very helpful

tim s.  |  Overall Experience 
Clasificación:
5.0

I was happy to see we could work together to come to a solution for both Daniel and myself. Thanks again.

Katherine A.  |  Overall Experience 
Clasificación:
5.0

well taken care of the added to everyone of my knees

Robert V.  |  First Impressions 
Clasificación:
4.0

There wasn't a lock in the unit as promised, but they gave me one in the front office immediately. I was a little confused about the security code I had to enter before accessing the facility, but the front office also cleared that up for me. Otherwise, the place is clean and well maintained.

David K.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Brad W.  |  Overall Experience 
Clasificación:
5.0

Very clean facility.

ROBERT K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bowman S.  |  First Impressions 
Clasificación:
5.0

The facility was impressive. Alwsys clean, carts were always available and convenient. Very professional. Thank you.

dan h.  |  Overall Experience 
Clasificación:
5.0

Very friendly staff

Rebecca T.  |  First Impressions 
Clasificación:
5.0

Fantastic storage facility. Always well maintained, clean, and accessible. Staff was always very helpful and the Manager Dan, especially so. Will use again if the need ever arises and will recommend to anyone!

wesley d.  |  Overall Experience 
Clasificación:
5.0

We had excellent service and assistance. We would definitely recommend this facility to friends and neighbors.

Renee L.  |  Overall Experience 
Clasificación:
4.0

I utilized two storage units. One was inside and upstairs. This unit was nice, however it was ANNOYING that the hallway lights were on a timer or based on movement. The lights would always shut off when I was working inside the unit. It forced me to exit the unit and walk halfway down the hallway to trigger the lights to come back on. The other unit I used was outside. Although there was some lighting, they often were not on when necessary (cloudy days, dusk, daylight savings changes, etc) and were not positioned to help see inside of the unit. The one thing I was very unhappy about was the fact that upon move out, my prepayment was not prorated and returned to me. I lost 4 weeks of a refund (December 5 - January 2) and feel that UHaul can now earn double the rent on the same unit when it is re-rented during that time. My recommendations for future U-Haul storage seekers will be to NEVER prepay to avoid this unfairness when moving out.

Mary E.  |  Overall Experience 
Clasificación:
5.0

Overall good experience, I'd definitely use this U-Haul facility again if we ever needed a storage site.

jim l.  |  Overall Experience 
Clasificación:
4.0

Nice people the only thing is U-Haul needs to be better at reserving trucks location i think this is not employee issue this is a organization issue and it needs to be fixed much like reserving a seat a restaurant a seat is reserved.. your truck reservation basically sucks

Lindsay S.  |  Overall Experience 
Clasificación:
5.0

It would of been nice if the description said a pipe is located in the storage unit

Daniel H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Grant T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jocelyn V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine R.  |  Overall Experience 
Clasificación:
4.0

There were some initial issues with the locker door, however the staff responded and resolved the issue quickly and efficiently.

Grant T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD F.  |  First Impressions 
Clasificación:
5.0

The Grayslake facility was spotless, well lit, and safe. We only had positive experiences there and with the staff.

Matt P.  |  Overall Experience 
Clasificación:
4.0

I don't like not having anyone answering the phones during business hrs and having the call default to the corporate general number. I had 2 instances where I could not make a payment due to working the front line as a traveling nurse during this pandemic. I ended up with late feeS and to much of a hassle to contact local office several times with no one Answering and having to be on hold on the default number to get a late fee taken off. Otherwise, great facility. You can always contact me at 262-455-3911 if you have any questions or email me at juliarausch966@ yahoo.com. Thank you, Julia Rausch

Julia R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Micah T.  |  Overall Experience 
Clasificación:
2.0

While the facility itself was very clean and maintained; The staff is pretty incompetent. They majorly screwed up a truck rental for me...In which they didn't even tell me they overbooked...I had to find out 10 hours before I needed that truck for my move the next day. And because of the lack of communication, I had no options to rent from another company to - as the closest company that had a truck available was 200 miles away. After they screwed that up, I, in person, notified them that the units I was renting should not be charged for another month because I was moving everything out the next day (which was before the end of the current month). Yet again, they didn't listen to me and note that in their system, So now I keep getting emails that I'm late on my payments, when in fact, I shouldn't have been charged at all. Simply put, there is a complete lack of communication with customers. I would not recommend this facility.

KRISTIN L.  |  Overall Experience 
Clasificación:
5.0

The online move in option was absolutely the best! I had a lot of anxiety about going in and renting a unit in a busy office. This option allowed me to pay, get an access code and move right in! The facility was clean and it felt like a very safe environment.

Lynette P.  |  Online Move In 
Clasificación:
2.0

They didnt have my reservation. Then they gave me the wrong unit. After 45 min I finally got the right one. Uhaul needs to get more organized. Had problems with the truck I rented from a different facility as well

Carrie S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

elaine b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

neil k.  |  Overall Experience 
Clasificación:
5.0

Closed our storage unit after move complete. Appreciate how easy you made the transition for us.

Leslie L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

William H.  |  First Impressions 
Clasificación:
5.0

The Manager is an excellent example for admirable customer service etiquette. He listens to every customer, he gets up to help and assist with any issue . His always available to answer questions.

Ola D.  |  Overall Experience 
Clasificación:
5.0

The staff and manager was super friendly and helped me navigate using the facility as well as a U-Box. Very flexible about pulling the box for loading at the facility. The facility was always super clean and in the heat of the summer very cool. I think it is a nice service they provide for recilying of potential unused furniture. If we had more room in our U-box would have taken a table and chairs someone discarded.

GREGG H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jillian C.  |  First Impressions 
Clasificación:
5.0

Thank you! Outstanding job. Clean, safe, easy to use

Michael H.  |  Overall Experience 
Clasificación:
5.0

Clean storage and pleasant staff support

Thomas J.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

John C.  |  Overall Experience 
Clasificación:
3.0

The staff did not explain how to use the access card. They never told us we had to scan it to turn off the alarm. They didn't tell the customers after us either - we both set off the alarm system. They told us what door to use, but didn't really explain how to get to our unit. We figured it out! But a couple simple sentences from them would have been super helpful.

Ann B.  |  First Impressions 
Clasificación:
5.0

We had a great experience. Highly recommend to others! Gracias

gwendolyn M.  |  Overall Experience 
Clasificación:
5.0

Don't get me wrong, my experience was great! However, I reserved my unit via your website. It lies. On the internet, it said that the unit I reserved could store a 1-2 bedroom unit between 1200-1600 square feet. My two bedroom was just over 1000 square feet. When the movers got there, they said no way my stuff would fit in that unit. I was able to upgrade my unit with the help of the staff. It all turned out well, and the staff was amazing! I'd suggest reassessing the size of the units, and their capacity. Especially how they are advertised on the internet.

Amanda R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

barb h.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN E. ELIZABETH E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CINDY F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ryan w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David V.  |  Overall Experience 
Clasificación:
5.0

Very clean facility and well run.

dick h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CINDY F.  |  First Impressions 
Clasificación:
5.0

Very flexible. Attentive courteous. After move decided to rent storage locker and very helpful and efficient

GREGG H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K.  |  First Impressions 
Clasificación:
5.0

Very satisfied. Dan was helpful with making sure we had the right size storage unit and truck. I will be using them again for a truck to move from storage to our new place.

Mary R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

william r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kalli M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

linda j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Asia R.  |  Overall Experience 
Clasificación:
5.0

Great service!

Michael W.  |  First Impressions 
Clasificación:
4.0

The only issue was the card reader wasn't working which wasn't a problem at the time but could be if it's after hours.

Ronny C.  |  First Impressions 
Clasificación:
5.0

I was very satisfied with Uhaul storage facilities everyone in the office has very good customer service skills. Grayslake faculty is highly recommended.

maria f.  |  Overall Experience 
Clasificación:
5.0

Great service!!

geraldo d.  |  Overall Experience 
Clasificación:
5.0

The guy that waited on me was very pleasant and accommodating.

Carmelita C.  |  First Impressions 
Clasificación:
5.0

Great customer service and friendly staff!

chris e.  |  Overall Experience 
Clasificación:
5.0

Good service. Will go back if services are needed again.

Ernestina J.  |  Overall Experience 
Clasificación:
5.0

Thank you for providing an excellent location and service.

Bernadette W.  |  Overall Experience 
Clasificación:
5.0

We were very pleased with the facility. Our furniture was in storage for 6 weeks without an issue.

karen k.  |  Overall Experience 
Clasificación:
5.0

Fabulous facility, and the staff was extremely helpful!!

susan e.  |  Overall Experience 
Clasificación:
3.0

Staff and billing issues. Facilities clean.

Natasha M.  |  Overall Experience 
Clasificación:
5.0

.

Sergio S.  |  Overall Experience 
Clasificación:
4.0

The facility was great. It was a little pricy. The staff was great

Shellie J.  |  Overall Experience 
Clasificación:
5.0

No issues at all. Excellent customer service. Storage units were clean. Very good choice of rentals and moving supplies in stock to choose from. Everything you need to move and store is here.

Michael A.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful. The unit was clean and easily accessible.

Patricia C.  |  Overall Experience 
Clasificación:
1.0

While the location and access hours were very convenient; it was not secure. The fence surrounding the storage lockers had two openings which were accessible to anyone. The staff was not courteous.

ERIC T.  |  Overall Experience 
Clasificación:
4.0

There were 2 gates that remained opened for anyone to walk into on the west side of the property.

Sheryl W.  |  Overall Experience 
Clasificación:
5.0

Was very satisfied with the overall experience...Climate controlled environment kept my boxes well maintained. Very clean environment.

Susan K.  |  Overall Experience 
Clasificación:
5.0

Great experience.

Howard R.  |  Overall Experience 
Clasificación:
5.0

Great service. Very reasonably priced.

Patti C.  |  Overall Experience 
Clasificación:
5.0

Renting the storage unit was an easy and painless experience. I will be using this facility for storage again, renting trucks and purchasing moving and packing materials that make life much easier!

Lynette P.  |  Overall Experience 
Clasificación:
5.0

Great customer service!! Clean cars, clean spaces!!

geraldo d.  |  First Impressions 
Clasificación:
4.0

I wish the code system was explained better, only for entry or do we need to use it when we leave (only for entry). Facility is clean & while seeing a rodent trap was not odd, how is it changed?

Jennifer D.  |  First Impressions 
Clasificación:
5.0

Great customer service fast service

Ricky S.  |  First Impressions 
Clasificación:
5.0

the guys were nice and patient as I changed my mind about the size.

ROBIN P.  |  First Impressions 
Clasificación:
2.0

When I registered for my Uhal account I was registered twice and asked to make payments on both. When I canceled the payments it took them 3 tries to cancel and they almost charged me another month.

JONATHAN N.  |  Overall Experience 
Clasificación:
5.0

The staff and manager help been great!

JONATHAN V.  |  Overall Experience 
Clasificación:
4.0

I would like to see how consistent the services are before providing the highest level of grading to excellent...

Richard P.  |  First Impressions 
Clasificación:
5.0

I had trouble with the mobile app, but the manager on site was able to help me and get me on my way.

Robert S.  |  Overall Experience 
Clasificación:
5.0

Beautiful facility

RENEE V.  |  Overall Experience 
Clasificación:
5.0

Very quick, efficient and friendly. This is my second experience with this location and they both were wonderful!

Diane D.  |  First Impressions 
Clasificación:
5.0

Fast friendly service love the free storage with truck rental

Ronald M.  |  First Impressions 
Clasificación:
5.0

very friendly and professional. the manager was extremely helpful and showed me right away everything. very clean and organized!

beate t.  |  First Impressions 
Clasificación:
2.0

I went into the store to check in. The rep told me he didn't know the system so I left. then called me a few hours later to call and tell if I didn't fill out my paperwork id loose my reservation.

kimberly b.  |  First Impressions 
Clasificación:
5.0

I ordered online, but was having trouble with that. Adam jumped right in and saved the day! ¡Gracias!

cindy w.  |  First Impressions 
Clasificación:
5.0

This facility exceeded my expectation. It was much better than facilities I had used before

sharon b.  |  Overall Experience 
Clasificación:
4.0

Staff could be friendlier especially those working up front.

Bill F.  |  Overall Experience 
Clasificación:
2.0

one person services office snd outside area resulting in 10-20 min wait times. Storage space is overbooked and reservations changed upon arrival based on availability.

robert n.  |  Overall Experience 
Clasificación:
5.0

I could have used later hours when moving out but the option was available if arranged in advance. The facility was super easy to access and very well maintained.

Anne H.  |  Overall Experience 
Clasificación:
5.0

Excellent storage facility.

Darlene C.  |  Overall Experience 
Clasificación:
5.0

Great staff! Especially Doug, answered all my questions and made it a smooth process!

Gail M.  |  First Impressions 
Clasificación:
5.0

Dan and his team do a super job! Larry Swinden

Larry A. S.  |  First Impressions 
Clasificación:
5.0

Best storage facility I have ever used!

dennis K.  |  Overall Experience 
Clasificación:
4.0

The price was more expensive than others in the area but I needed an open unit for moving and they had one available. Also I had to walk out one day after waiting for 15 minutes with only one servrep.

paul m.  |  Overall Experience 
Clasificación:
1.0

Manager dan is extremely rude and unprofessional. The place is a rip off. Would never trust my belongings here and never come back. I would NEVER recommend this place. Absolutley horrible experience!

gina m.  |  Overall Experience 
Clasificación:
4.0

Nice large clean facility with a friendly knowledgeable staff. The only negative I could find was there prices are higher than other area rentals but they had the size I needed where others didn't.

paul m.  |  First Impressions 
Clasificación:
5.0

The manager of the facility was extremely helpful! He helped us with our storage unit and was very informative. Overall great service!

Patricia C.  |  First Impressions 
Clasificación:
5.0

Cognations!

karen b.  |  Overall Experience 
Clasificación:
5.0

His facility was even better than I’d expected!

Shannon B.  |  Overall Experience 
Clasificación:
4.0

It was convenient . Worked out perfectly 👍🏼

TINA S.  |  Overall Experience 
Clasificación:
5.0

Dan was professional and easy to work with. Offered me many choices including locks, dates to begin, optional RV storage and up sizing on any rental unit if needed.

bob h.  |  First Impressions 
Clasificación:
5.0

First rate service, particularly from Adam.

Charles P.  |  Overall Experience 
Clasificación:
5.0

A+++ Customer Service experience was superb. Friendly staff, General Manager on duty helped me and went above and beyond at staging my UBOX's As close to my new on site unit as possible.

Michael A.  |  Overall Experience 
Clasificación:
5.0

Every step if the way this was a great experience! I would recommend POD movers from U-HAUL! Nothing was broken!

Gregg W.  |  Overall Experience 
Clasificación:
5.0

Over the past several years I've rented various units. My experience has been perfect every time.

Douglas H.  |  Overall Experience 
Clasificación:
5.0

Rented a trailer, got a free month of storage. Trailer in great shape, clean and ready to go. Adam even hooked it up for me, and unhooked it when we returned it. Super customer service here!

Charles P.  |  First Impressions 
Clasificación:
5.0

First rate service and facilities

Larry N.  |  First Impressions 
Clasificación:
5.0

For a stressful time the employees made it less stressful for us, Thank You

Marie V.  |  First Impressions 
Clasificación:
1.0

Was mislead by your rep on the phone! Thought this storage unit was an indoors storage for a vehicle It was only an outdoor parking space . We declined it when we arrived there in person yesterday.

Walter G. | Reservación
Clasificación:
5.0

What a pleasant experience, from rental, move-in to interaction with the staff at the Grayslake facility. I would highly recommend using them.

Tom K. | Reservación
Clasificación:
5.0

Very good service, easy check in and check out. Also helpful finding the best storage unit size for my needs, great group of people!

MARIA D. | Reservación
Clasificación:
1.0

Storage unit was small and was not a full unit. Lots of tubing and vents in unit. Not worth the money!

STEPHANIE D.  |  Overall Experience 
Clasificación:
4.0

Easy check in and check out

Elda E.  |  Overall Experience 
Clasificación:
4.0

N/C

PAUL U.  |  Overall Experience 
Clasificación:
5.0

I was very pleased with the services and storage. Will use again in the future. Opening a new, state-of-the-art storage facility in Grayslake was great for local residents.

dan p.  |  Overall Experience 
Clasificación:
5.0

First-rate every step of the way

robert l.  |  Overall Experience 
Clasificación:
3.0

Needs to providae dumpster to throw my trash, thanks

ELIZABETH K.  |  Overall Experience 
Clasificación:
5.0

Excellent storage facility. Very friendly and courteous employees.

DARLENE C.  |  Overall Experience 
Clasificación:
5.0

Nice location.

brian e.  |  Overall Experience 
Clasificación:
4.0

Customer service isn’t a thing.

Krishana M.  |  Overall Experience 
Clasificación:
5.0

Was a good experience

JENNIFER D.  |  Overall Experience 
Clasificación:
5.0

Facility is clean and well-lit and offers complimentary services (moving carts, wide elevators, easy access doors, etc). Staff is friendly and helpful.

Mary E. | Reservación
No se han enviado comentarios para esta ubicación.

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