Customer Reviews for U-Haul Moving & Storage of Grayslake

4,488 reviews

19251 W Washington St   Grayslake, IL 60030

(847) 223-1290

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(847) 223-1290

19251 W Washington St
Grayslake, IL 60030

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

U-haul never seas to amaze me they offered me something I couldn’t refuse. You guys are awesome 😊

VERONICA S  |  Overall Experience 
Rating:
5.0

I had a reservation with Home Depot that they canceled the night before. I was able to easily reserve a Uhaul and pick up at the scheduled time. Although the app didn't work for my check-in, there was someone at the counter who checked me in quickly. Drop off was easy, and there was someone there who did the check out for me so I didn't have to do it on the app.

Gina H 
Rating:
5.0

Customer did not leave a comment.

Manuel G 
Rating:
5.0

This location as well as all the other locations I visited in the past few weeks have been excellent. Great customer service. Everyone has been helpful, professional and friendly.. They made my move less stressful.

Alonzo W 
Rating:
5.0

Customer did not leave a comment.

JOHN E 
Rating:
5.0

Customer did not leave a comment.

CHARLES N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAD G  |  First Impressions 
Rating:
5.0

Professional and helpful

terry r 
Rating:
4.0

Customer did not leave a comment.

tim l 
Rating:
5.0

Customer did not leave a comment.

TAD G 
Rating:
5.0

Customer did not leave a comment.

TAD G 
Rating:
5.0

I have no suggestions.

Justin W 
Rating:
5.0

Staff was courteous and helpful

terry r 
Rating:
4.0

Customer did not leave a comment.

Nanthagopal S 
Rating:
5.0

Customer did not leave a comment.

LOREN W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janice Z 
Rating:
5.0

Customer did not leave a comment.

Gary K 
Rating:
5.0

Very courteous and helpful. Recommended a place where we could get our electrical problem fixed. Would definitely recommend this facility to others.

Robert M 
Rating:
5.0

Customer did not leave a comment.

rocio c  |  Overall Experience 
Rating:
5.0

Excellent Experience

Clark P 
Rating:
5.0

Customer did not leave a comment.

Justin W  |  Overall Experience 
Rating:
4.0

The people were friendly and did their job well. The lack of one star in my review is due to the slowness of the programs on your computers and the person taking care of us had to upload the ID several times before it worked. Other than that, all went smoothly. Thank you!

Maria K 
Rating:
5.0

Thank you so much

Frankie H  |  Overall Experience 
Rating:
5.0

Great customer service, smooth checkout and great pricing for rentals.

Richard S 
Rating:
5.0

Customer did not leave a comment.

David J 
Rating:
5.0

Customer did not leave a comment.

Charles K 
Rating:
4.0

Customer did not leave a comment.

Kenneth S 
Rating:
5.0

Customer did not leave a comment.

Ganesh C 
Rating:
3.0

The truck was a 17ft Uhaul. The steering was sloppy, it felt loose. The brakes were spongy and the door would wobble. This truck should not be in service, it had over 177 thousand miles on the odometer. I did not feel safe driving this vehicle. The employees were friendly and helpful.We would have rather rented a newer 16 or 20 footer, much safer driving vehicle, than the 17 footer that was advertised ONLINE, but not in the Uhaul locations. We were told these trucks were being faded out, and we wish we would have known that before renting it, and driving much further to get it. The online advertising was inaccurate and deceiving. We would have rented a little larger, safer truck near our home. Our schedule got behind and we arrived much later than planned due to the detour. Sharon & Raymond Carr

Sharon C 
Rating:
5.0

Customer did not leave a comment.

Dirk P 
Rating:
5.0

Your agent was very helpful and no improvement is necessary. Thank you

Irene S 
Rating:
3.0

No customer service. I was annoyed at how non friendly they were. It is a ‘job’ to them. :(

BARBARA G 
Rating:
5.0

Customer did not leave a comment.

DAVID S 
Rating:
5.0

Customer did not leave a comment.

Clark P 
Rating:
5.0

Customer did not leave a comment.

ROBERT G 
Rating:
5.0

Great place! I only use this location.

Gigi G 
Rating:
5.0

Customer did not leave a comment.

Doug F 
Rating:
5.0

Customer did not leave a comment.

Jeff N 
Rating:
1.0

You guys are awesome! No complain

VERONICA S  |  First Impressions 
Rating:
4.0

Too expensive.

Rhonda H  |  Overall Experience 
Rating:
4.0

Return attendants could give a good answer about 1/4 tank GAS issue and whether Uhaul could give a prorated GAS refund. I gave up asking and left truck with more GAs than I needed to. UHAUL should deliver rental trucks with FULL tank of gas. This would make return much less frustrating.

Kendra B 
Rating:
5.0

Customer did not leave a comment.

deshawna m 
Rating:
5.0

Amazing! Went out of my way to use them because they are worth it!!

Derek B  |  First Impressions 
Rating:
5.0

Keep doing what you are doing. Great experience!

Jay F 
Rating:
5.0

👍👍👍👍👍

John T 
Rating:
5.0

Five star service per usual! Ben and the whole U-Haul Grayslake Team are the best!!! Check in and out made extremely fast and easy! Always, my go to in all my moving needs! Thank you for all your hard work!

AMY G 
Rating:
4.0

Customer did not leave a comment.

susan b 
Rating:
5.0

Staff is extremely helpful, store is clean and organized very well.

ted t 
Rating:
5.0

Customer did not leave a comment.

Scott K  |  First Impressions 
Rating:
5.0

All was great!

David D 
Rating:
5.0

Customer did not leave a comment.

michael w 
Rating:
4.0

Customer did not leave a comment.

jim w  |  Overall Experience 
Rating:
5.0

They worked with me to get me a locker where I needed for I was not needing to climb stairs. I thank the staff for being patient and understanding.

CAROL B  |  First Impressions 
Rating:
5.0

Best option ever

Rodolfo V 
Rating:
5.0

There was a sound with the truck when you put your foot on the breaks, so I am not sure if there was something wrong with the breaks or not, but overall, it got me where I needed to be and back.

Kanika W 
Rating:
5.0

Customer did not leave a comment.

Keith H 
Rating:
5.0

Customer did not leave a comment.

Michele S 
Rating:
5.0

Customer did not leave a comment.

Julious L 
Rating:
5.0

Everything went smoothy, the equipment was clean and easy to use. The return went flawlessly! I will definitely use this location again.

Ron A 
Rating:
5.0

In and out, smooth as could be. Friendly knowledgeable employees… great service overall

Austin C 
Rating:
3.0

It's a shame you kept raising your rates

Chris M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymundo M 
Rating:
5.0

Customer did not leave a comment.

STEVE S 
Rating:
4.0

Customer did not leave a comment.

David K 
Rating:
5.0

Seamless once again! Agent checked me in right away. I had the keys in my hand in about 3 minutes start to finish. Truck was clean. Everyone was very friendly. Same as my return. Very nice gentleman to greet me. Made checking out effortless! Thank you, Grayslake U-Haul for making it easy to be my go to U-Haul store for all my moving needs!

AMY G 
Rating:
4.0

Very friendly and helpful staff

rich j 
Rating:
1.0

Stop Putting damage claims on customers that are not responsible. Fraud and extortion at its finest. I was charged before any notification was ever made to me or attempted to discuss damaged findings. My notification was a bill. I feel location knew they had damage that they originally did not find and was waiting for a customer who chose the insurance to not point out a very hard area to even see from the ground . When I asked to review the photo again of what I verified at pickup they could not and wouldn't provide them to compare before and after... there was also a time of when accident happened even if I did said damages how can the possibly know. When a roof side rail puncture happened. Geographically There is absolutely nothing I would even remotely come in contact with. Also charging customers for dolly use when it never was. I expressed that I requested the dolly but I never used it nor broke the zip tie holding in place and was still charged.... I will 100% never use uhal again and will not rest until everyone knows how you scam customers...

James H 
Rating:
5.0

Thanks to everyone, our conversion to a smaller unit went smoothly.

Toni G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonathan N 
Rating:
5.0

Picking up the truck was fast and easy. Dropping off as well. Thanks yall!

JESUS P 
Rating:
2.0

Be very careful here. We're going to have to dispute with our credit card and better business bureau. When renting our.truck we were told it had a full tank.of gas so.to bring it back full. When driving away I noticed it had 5/8 of a tank so took a picture. Drove about 40 miles, filled up a little more.thsn we used before dropping it off, then got a copy of our bill charging us $52 for 10 gallons of gas because it wasn't full. A couple of issues here. Pure logic would tell you that if someone drove 40 miles there is no way they'd use 10 gallons of gas. Sent pictures of the gas level and mileage when we picked up the vehicle. No response yet from the facility. The kid confirming reservations told the people before us they had a full tank but never saw the vehicle. So makes me curious how many people they screw over because they don't pay attention.

Michael K 
Rating:
5.0

Customer did not leave a comment.

Amy G 
Rating:
5.0

Customer did not leave a comment.

Daryl M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony G 
Rating:
4.0

Customer did not leave a comment.

Theresa S 
Rating:
5.0

Customer did not leave a comment.

Gordon T 
Rating:
5.0

Customer did not leave a comment.

THOMAS D 
Rating:
5.0

Received quick service and the truck was in good condition.

Kevin S 
Rating:
5.0

Customer did not leave a comment.

John R 
Rating:
5.0

Customer did not leave a comment.

Joey K  |  Overall Experience 
Rating:
5.0

Easy service very simple to get in and out

Moises C 
Rating:
5.0

Great people/location! We always rent from them. But, skip using the UHaul app on your phone. It's of little use and will only frustrate.

Richard B 
Rating:
5.0

Customer did not leave a comment.

STEVEN C 
Rating:
5.0

Customer did not leave a comment.

david t 
Rating:
5.0

Very clean, no safety issues and the staff was very helpful and courteous! Highly recommended!

Tracy M  |  Overall Experience 
Rating:
5.0

Quick check out! Guys were great!

Craig G 
Rating:
5.0

Great service, will always do business with U-Haul

Elrick R 
Rating:
5.0

Customer did not leave a comment.

Jeff E 
Rating:
5.0

Reduce the cost 💲 miles

Craig W 
Rating:
2.0

I think it would be helpful if the unit available had a photo of the space. I was told 15×8×9. I did not expect the 15 feet to be vertical. Thank goodness I had experienced movers who made it fit. Not real happy about this 😕

Laurie C  |  First Impressions 
Rating:
5.0

Staff assisted when needed and always professional.

JOANN J  |  Overall Experience 
Rating:
2.0

Check over the items before they get sent out for use! We brought this home and we noticed the tire had some wobble to it in line with the fender, we drove 6 miles home and checked the tire and it some large scrape going on and wore deep into the tread. I called the dealer and they said call road service and have them repair or bring it back for exchange. We were leaving soon with a car on the dolly and time was tight. We called roadside and they showed quick and swapped the tire but it was also rubbing on the fender. He returned with the proper tire and all was great from that point on.

john s 
Rating:
5.0

Quick checkout and check in process.

Joshua T 
Rating:
5.0

Friendly and knowledgeable employees. Very clean business inside and outside . Rental van clean and ready to go. Definitely would recommend this Uhaul location .

Lauren K 
Rating:
5.0

Daniel fixed a problem I had right away! I would’ve had to cancel my job on Saturday. He saved the day!

Tina S 
Rating:
1.0

Male Employee at pick up was EXTREMELY rude and abrasive. Ive been renting trucks and trailers here for years. I will not rent from here again.

Jeff C 
Rating:
5.0

Customer did not leave a comment.

Anthony M 
Rating:
5.0

Customer did not leave a comment.

Kris B 
Rating:
4.0

Customer did not leave a comment.

John K 
Rating:
5.0

Customer did not leave a comment.

Brian C 
Rating:
5.0

Brandon was so nice and patient. He explained everything to me; great guy!!

laura w  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David V 
Rating:
4.0

Customer did not leave a comment.

Theresa M 
Rating:
5.0

Great customer service. Nicest Uhaul I have seen. Clean and well organized.

John B 
Rating:
5.0

They were on time at 7 am and were very helpful and knowledgeable as well as reasonably price Great experience!

Frank M 
Rating:
5.0

Customer did not leave a comment.

Robert H  |  Overall Experience 
Rating:
5.0

Very easy process to get a storage unit, couldn’t have been better.

James G  |  Online Move In 
Rating:
4.0

I paid for a mattress protector and didn't get it. The truck was perfect for most of my things besides some small things that wasn't ready to move yet. It was also convenient to have storage right there and take care of everything online, because I ended up getting a good size unit right by the automatic doors. Was a huge lifesaver.

JORIE H  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Bradley F 
Rating:
5.0

Customer did not leave a comment.

James F 
Rating:
5.0

Customer did not leave a comment.

BOONKONG K 
Rating:
4.0

Customer did not leave a comment.

Thomas W 
Rating:
5.0

Customer did not leave a comment.

Sargon H 
Rating:
1.0

The stuff was awfully unprofessional

Goran B 
Rating:
5.0

Customer did not leave a comment.

Arnis S 
Rating:
5.0

Great job Uhaul! We always have a positive experience with you! Thank you!

Lynn M 
Rating:
5.0

Customer did not leave a comment.

Keith D 
Rating:
5.0

Customer did not leave a comment.

franklin r 
Rating:
5.0

I did hear a banging sound when I left the establishment I thought to myself maybe they forgot to put up the muffler hanger and when I got home sure shit my exhaust was hanging off the hanger. It’s an easy process so you just slip it back on the gromet other than that the job was done and very quick time and I’m very satisfied

Michael f 
Rating:
5.0

Customer did not leave a comment.

John L 
Rating:
1.0

The rental charges are irregular format. When putting question to the desk, the peoples start reducing the rent. It is not fairly acceptable. The business must be genuine. I rent the truck for a day and I returned with in a day just used only 6 hours. I walk the next working to make a payment. The rental calculation was not incorrect. I raised the voice, the executive reduced $19.95. The most worst thing is again they haven't made me as paid. So next few days again I have charged with late fees and not used rental charges of 2nd day. The crazy thing I have suddenly raised the compliant. The peoples approached me via chat is not digestible. The chat support told me "you have been charged correctly" my manager is working on your invoice to revert me. waiting for 2 days reply from manager is I'm waving off so and so incorrect charges. is it really good. Needs some attention to business from top managements. Thanks

Santhoshkumar V 
Rating:
5.0

Customer did not leave a comment.

Robert T 
Rating:
5.0

Well managed facility.

STEVE S 
Rating:
1.0

Terrible workers and very little concern by employees

John T  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Daniel S 
Rating:
5.0

Customer did not leave a comment.

Pamela W  |  Overall Experience 
Rating:
5.0

Excellent service, especially if you speak directly with the staff. I signed up online and needed to change my reservation and they made it really easy, and provided the special offer for first month free (I had also rented a uhaul van).

Heather M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vinicio P  |  Overall Experience 
Rating:
5.0

Keep meeting those standards

WARREN K  |  First Impressions 
Rating:
5.0

All good!

DENNIS M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Senem E  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Kendra A  |  Overall Experience 
Rating:
5.0

Thanks for the great customer service. I appreciated storing my things in a secure and clean facility.

Christopher G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAUL H  |  Overall Experience 
Rating:
5.0

Everything was excellent

LUIS C  |  First Impressions 
Rating:
5.0

Thank you for the opportunity to store my items at this location. I had no issues whatsoever and would definitely come back for more u-haul needs!

Donny R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN K  |  First Impressions 
Rating:
5.0

Dan was very professional. Answered all my questions. Thanks for the experience!!!!

Markez E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

denise S  |  Overall Experience 
Rating:
2.0

Absolutely perfect! Great design with roomy elevator, automatic doors, and plenty of hand carts. Office had wide variety of moving supples. All areas were spotless and well lite.. I’m a very happy customer.

joe k  |  Overall Experience 
Rating:
3.0

I had a white powdery salty like substance on the floor, about 1' along the door opening , the whole width... they tried to figure out why, but it kept coming back.. I don't feel the staff was very friendly... The rate kept going up, I didn't receive anything more I had automatic payment, never late and no reward... I think I could have been grandfathered in, less rate increase. let the new people pay the higher rate. I was using storage there for 7 years. I would tell others to check around for friendliness & price competitive place for storage. Charlotte

CHARLOTTE R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jacquelyn C  |  Overall Experience 
Rating:
5.0

Everyone was wonderful!

Dawn L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vinicio P  |  Online Move In 
Rating:
5.0

The lights would go off too soon. Then you would have to go out in the hallway and move to get them to go back on.

Jill S  |  Overall Experience 
Rating:
5.0

Our unit was clean when we moved in & climate controlled. Our stuff was not kept in good condition while inn the storage unit.

Michele W  |  Overall Experience 
Rating:
5.0

Great staff at this location.

ROBERT S  |  Overall Experience 
Rating:
5.0

Very immaculate, friendly and respectful.

John H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SUSAN S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARL S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theodore S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bruce D  |  Overall Experience 
Rating:
1.0

Had a reservation for weeks for an indoor unit and when I went in to move my stuff into that unit after driving across the country, there wasn’t any available. Employee said he could put me in an outdoor unit, after reserving an indoor climate controlled unit with no discount or anything to help the situation. I was then confused about where to punch in my code to get the gate open and walked back into the office to ask the employee where the code goes to get the gate open and he was so so unnecessarily rude to me about it, and was just a real jerk about me asking after not being able to figure it out based off of his crude drawing. It seemed like that is just how he thinks he can speak to people which is so far from okay it is not even funny. He was an older man with grey hair and glasses and he alone made this an incredibly poor experience and is the reason I will not use U-Haul in the future.

Adam Z  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CATHY G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucille T  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David b  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Renaldo T  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Erin K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sharon s  |  Overall Experience 
Rating:
5.0

Excellent customer service from Dan and Riley Bubel.

Paul P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jessica c  |  Overall Experience 
Rating:
5.0

May sound odd, but I was VERY PLEASED AND SURPRISED to find a water fountain and a restroom that is in the units area. The restroom was clean and well maintained.

Mike F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bruce h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lara h  |  Overall Experience 
Rating:
5.0

Great facility

Connie D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rick R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alondra R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan M  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Dshea F  |  Overall Experience 
Rating:
4.0

I requested the door on my unit to be repaired, I believe around the holidays. I was told someone would get in touch with me. I hadn’t gone to the unit very often, so I forgot until I checked out.

Rhoda K  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Erika L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David R  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KeAaron M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAROL B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lourie B  |  Overall Experience 
Rating:
5.0

This is a great location. Dan the Manager and his staff are top notch. I rent three other storage units at this location and also rent trailers, and have had a trailer hitch installed as well. I cannot say enough good things about this location and U-Haul overall. Thank you!

Michael S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANNA M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Julian G  |  Overall Experience 
Rating:
5.0

We need a place to store a family members items for a short period of time. U-Haul storage was a great and convenient place. The locker was clean and secure and the hours worked out great for us.

ann v  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CATHY G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth S  |  Overall Experience 
Rating:
5.0

We were dropping off a trailer we drove from Pennsylvania and reserving another for a trip to Gulfport as well as setting up a unit for rental. The girl who was on the front desk helping us was wonderful. She was extremely helpful, knowledgeable and very efficient. She has excellent customer service skills and should be commended for her great job performance. It is difficult to find that these days but she should get a raise 😊. I wish I knew her name but I do not. We were there on Saturday morning July 1st so I’m sure you will know who I mean. The facility is clean and easy to navigate.

Wayne C  |  First Impressions 
Rating:
4.0

Rates were high, Then Uhaul raised them! Why

Patrick N  |  Overall Experience 
Rating:
5.0

Very professional facility and equally profession staff. Thank you for everything.

Jay S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Amy F  |  Overall Experience 
Rating:
5.0

The unit was brand new and spotless. We actually rented it for only one month. And because we rented a truck we got the promotion of first month rent free so couldn't be better than that! The employees were all knowledgeable and friendly. We wouldn’t hesitate to recommend them to our family and friends.

Jackie J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gerald H  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Charlene D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam S  |  Overall Experience 
Rating:
5.0

I made several trips to the U-Haul store as I packed to move my things to storage, everyone at the U-Haul facility in Grayslake was friendly, knowledgeable, & helpful. I was informed regarding my storage options. I chose to reserve a large climate controlled storage unit for my move-in date of 6/1. When I arrived on 6/1, the unit I reserved was not available due to online reservations bumping me out of the reservation line. U-Haul NEEDS TO FIX THAT! Dan at the store was extremely helpful & patient in accommodating me with substitutions and payment considerations. I still ended up renting yet one more unit on 6/7 when I moved all my belongings. It was disappointing to have to add and pay monthly for one more storage unit. Yet, the staff at the store were again very accommodating & helpful in providing me one more ground floor climate controlled storage unit so my move could be completed. The facility is Clean and well monitored! Moving is stressful! Kudos to the Grayslake staff for their knowledge, friendliness, and willingness to help!

judi y  |  First Impressions 
Rating:
5.0

Thank You!!!

Paul K  |  Overall Experience 
Rating:
5.0

Tim was very helpful. Thank you 😊

ANNA M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carlos S  |  Overall Experience 
Rating:
4.0

All great

Charlene D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

STEVE L  |  Overall Experience 
Rating:
4.0

although free, which was wonderful, I was surprised it was on a second level with only stair access. I had several large and heavy items that could not be stored with you. Otherwise, all was very nice.

pam W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

thomas c  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STEPHEN H  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Jamall H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marisa I  |  First Impressions 
Rating:
4.0

great service. free 1 month storage was nice but 2nd floor walk up was extremely difficult. we were not aware it would be upstairs.

pam W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Priscilla a  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert R  |  First Impressions 
Rating:
4.0

Too expensive compared to other uhaul locatiions

Joan P  |  Overall Experience 
Rating:
4.0

The price for storage seemed really high, but it was the closest to my house. It would have been nice to know that the power only worked for two hours per day in the covered stalls.

Ernie G  |  Overall Experience 
Rating:
5.0

This Uhaul, Dan , his family and associates made this a wonderful experience. Absolutely the greatest thing.

robin m  |  Overall Experience 
Rating:
5.0

It was very convenient for us… always helpful and courteous!

Debbie F  |  Overall Experience 
Rating: