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WILLIAM HCustomer Reviews for U-Haul Moving & Storage of Grayslake
Testimonials From Recent Customers
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Quick and efficient.
PETER FStaff is attentive and equipment was as rented online. ¡Gracias!
Robert HGreat service and friendly people.
MATTHEW BStaff are pollute and accommodating.
BROOKE PUnfortunately mice got into some of my clothes I had to discard it. That's the only issue I had during the time I had the storage unit for 5 months.
PAOLA I | Overall ExperienceFriendly staff, nice place. Will use again for sure. Gracias
JEFFERY LVery nice Staff! Professional and efficient!
MARY KThe staff was very friendly and helpful. Will recommend to my friends for sure.
MARVIN AI... Don't know
CHRISTOPHER JCustomer Service was excellent. Continue serving customer with respect, and patience.
FREDERICK DAll employees I encountered were friendly and very helpful.
MARIA A | Overall ExperienceThe person that helped us was a great help. When we picked up the trailer. 5 stars.
MARC R1) When the customer checks in - make sure they know that there will be an "acceptance" text to answer before they leave the lot. 2) Make sure they understand what your definition of a "full" tank of gas is on the rented vehicle. 3) When there is a dispute- acknowledge their viewpoint before countering with your own. Tell them you appreciate their business (especially if you have been doing business over 3 yrs.). If you can quickly resolve the issue, then do so. THEN educate as to your interpretation of the issue. Most of all "We're done here." is not good customer service or a good way to grow your business.
Heide OI was greeted by two friendly knowledgeable men, found my reservation and processed my ticket very quickly, gave me directions where to go and how to get in the facility with no problem! Very happy with the process!
SCOTT K | First ImpressionsThe truck was dirty when I picked it up. Then Uhaul charged me a $25 cleaning fee. I swept out the truck and left it in the condition I got it. You show your desperation to take advantage of customers by being so petty. I'm done using Uhaul.
RONALD MAbsolutely wonderful customer service; had the vehicle we needed, friendly service.
CASIMIR FAlthough I did not have any direct interaction with anybody in the facility aside from some phone calls relating to scheduling issues, my self-serve drop off went smoothly in the facility appeared well maintained with good enough lighting to take photos of the equipment I was dropping off.
MATTHEW NIt was very clean and I felt secure.
kelly d | Overall ExperienceQuick and easy Transition, good people to work with
ALEXANDER RThe service folks were top notch and the van was clean!
THEODORE PI have no complaints. Everything worked out to my expectations. Thank You Very much .
BERTHA GThe best staff. Professional and curtesy to the max. Gracias
Mark TThe breaks were sqeaky and grabing
THEODORE DWell done! Thanks for the free lock!
TIMOTHY KGood staff well stocked and quick in and out
RONNIE MOffer tracking devices for rent/sale? Other than that… the ENTIRE PROCESS was flawlessly executed. MANY thanks. Ps: I especially loved that U-Haul was so women friendly with drivers and forklifts, amazing gals!
Wendy GThe price increases every year were ridiculous and not worth the value provided.
PHILLIP T | Overall ExperienceQuick and easy pull up return. They moved the trailer area up front so now you don't have to wait for them to open the gate to pull in to trailer area. A welcomed change when you are tired from the trip.
TAMMY KThe man who helped us was very kind and explained everything well.
AMY PGot charged for a extra day. On initial paper work told them I wanted truck by 11 am and would drop off on Sunday at 4pm. They wanted truck back by 11am Sunday. But due to roadside assistance and tire delays there was no way I was going to make the 11am drop off.
DIRK SThe truck itself had a huge alignment issue. Overall the truck well clean and the customer service at the location was quick, respectful, and knowledgeable.
CHRISTINA TEverything is great no need to change
CIRO ZNo issues of any kind. Service was exceptional.
DANIEL FGarrett was awesome. 10/10
ANTONIO Hpeople friendly, good service and equipment. couldn't ask for more
James NGracias
Jaquisha W | Overall ExperienceNo comment
SUE LOutstanding, recommend highly.
Christopher VForcing a walking path to the checkout desk through all of the products is a bit tacky. Understandable, but tacky. The staff, timing, and truck were all excellent. I've used this facility in the past, and will do so again if/when the need arises.
JOSHUA BBad customer service . This guy asked me for my Id very rudely . I told him I've scanned the front and back of my license In advance. The manager of all people Daniel had an attitude. Didn't provide a welcome. Didn't Have a willingness to assist . I asked the guy did he have a problem a few times . I feel As though he was racist towards me . Also tried to talk condescending to me . I have a degree . I'm very intelligent . Also charges me $149.95 up front for my miles and the rental fees . I've never been charged in advance . I've rented from U haul several times and also have the app.This guy was a complete jerk . This guys shouldn't represent your company as a fake manager . Also submitted a complaint and Im still awaiting a follow up call from corporate as well. Also have a ticket # . I should receive some sort of a refund for this subpar customer service experience. I will even submit a google review on this u haul store and manager
GERALD SGreat staff and extremely clean facility
laura w | Overall ExperienceGreat people to do business with.
ERIC PNo suggestions for improvement. Clean facility, nice vehicle and great staff.
Robert BGreat job, a simple and effective process.
DAVID BThe team was friendly and very attentive . Won't hesitate to rent a truck again from here.
DUSTIN MUnbelievable prices. Incredible fast, efficient and accurate service. Everybody was super friendly. We will definitely be back.
KEN WVery clean and organized facility
GEOFFREY PGreat staff always helpful and facility welll maintained great experience
ALAN G | Overall ExperienceThis was my first experience needing short term storage. I was pleasantly surprised by the overall experience and have already recommended it to friends.
pat p | Overall ExperienceMy experience at this location was absolutely frustrating to say the least. I rarely meet people with an absolute unwillingness to try and find solutions. The manager was dead set on not taking any additional steps to try and get to a solution. Within 3 minutes of meeting him he began to tell me that people like me try and rent trucks to then go drive into crowds of people and use the truck as a terrorist attack attempt. I asked if he was calling me a terrorist. He didn't not answer. I was absolutely stunned at his can't do won't do refusal to even make any kind of attempt to find a solution. I hope that his frown gets turned upside down. Who knows. Maybe he just has a lot of personal problems that not many people know about. Either way. I will avoid this place like the plague. I personally rent over 45 trucks per year for work. This location is definitely on my Do not go to list. Funny how sometimes the manager has totally forgotten about the CUSTOMER SERVICE part of the position he holds.
Christopher AThe Manager, Daniel was very rude and extremely confrontational. He did not clearly explaine how to enter the storage unit area and an alarm went off after I entered the building. He came out of the front area and into the storage area with a very angry attitude complaining that I set off an alarm. I told him that he needs to explain how to prevent this from happening ans he got very agalitated and comfrontational. I will never use this facility in the future. Please re-train this person on how to properly speak to a customer without getting short tempered with them and give clear instructions.
Andrew Z | Overall ExperienceAbsolutely nothing, everything was simple and easy. No hassle at all
William BI am extremely disappointed with the installation done, the wires were left inside the trunk anyway, my 10-year-old son would do a better service, the service is not worth $10 let alone the high amount I paid for it, I regret bitterly having taken the car to do this service pig, if I could go back, I would definitely do it. I don't recommend your service to anyone, unfortunately poor quality and expensive service.
ROGERIO DAlways so reliable…..Thank you!!!
JOANNE GExcellent customer service!
MARY DI think it would be hard to improve this location I deal with several different locations and this Grayslake location is the Cleanest, Friendliest, Nicest, Most Professional Folks I deal with By Far - My Most Favorite Location
DAVID ZGreat facility, clean and secure. Access was exceptional! We had a unit for several years. Great service all around.
Michael B | Overall ExperienceDue to some medical expenses and a son in college, I had to cut cost and, unfortunately, this was one of them. I absolutely love this storage facility and will definitely return when the need arises and my finances are more available. The facility is so clean and well maintained, that is important to me when it comes to storing my belongings. It was so affordable when I first got my unit, but the monthly cost kept increasing. I understand bill have to be paid, it was just unfortunate that I couldn't keep up with the increases. I do love this facility though and would definitely recommend it!
Diane D | Overall ExperienceI would not use the access from outside unit again, I would get a temperature controlled unit next time. We found mouse poop, countless spider nests annd white fuzz everywhere.
STEPHANIE D | Overall ExperienceGarrett was extremely helpful, courteous, patient, and professional. Appreciated his assistance very much. We arrived from our journey right before closing time. We never felt rushed and he made sure we were squared away to unload in our storage unit before he left. A very good experience at this Grayslake facility. We went back the next day to make sure everything was fine, and everyone was very courteous again. We will definitely be coming back here for our needs in the future. Gracias.
TODD S | First ImpressionsSome confusion with the storage unit. It was lengthy and attempted to charge even those I had a rental which was to make the storage unit free for the first month.
JAMES V | First ImpressionsI had the unit and it was clean and easy to get to. I never worried that my things were not safe and secure while they were there. I would use them again.
NANCY C | Overall ExperienceIf I needed to do storage again I would use U haul again especially in grayslake.
Priscilla a | Overall ExperienceSo clean! I’m very thankful for the U-Haul. Great experience.
barbara g | Overall ExperienceMy in store agent was very polite and helpful in getting me situated. He was very detailed in giving me all the information needed for my storage unit. Great job with customer service!!!!
Jeffrey H | First ImpressionsStorage area is spotless
SAMUEL R | Overall Experiencealways there to answer any questions
NANCY C | First ImpressionsU-haul never seas to amaze me they offered me something I couldn't refuse. You guys are awesome
VERONICA S | Overall ExperienceThank you so much
Frankie H | Overall ExperienceYou guys are awesome! No complain
VERONICA S | First ImpressionsToo expensive.
Rhonda H | Overall ExperienceAmazing! Went out of my way to use them because they are worth it!!
Derek B | First ImpressionsThey worked with me to get me a locker where I needed for I was not needing to climb stairs. I thank the staff for being patient and understanding.
CAROL B | First ImpressionsIt's a shame you kept raising your rates
Chris M | Overall ExperienceThanks to everyone, our conversion to a smaller unit went smoothly.
antointte G | First ImpressionsVery clean, no safety issues and the staff was very helpful and courteous! Highly recommended!
Tracy M | Overall ExperienceI think it would be helpful if the unit available had a photo of the space. I was told 15×8×9. I did not expect the 15 feet to be vertical. Thank goodness I had experienced movers who made it fit. Not real happy about this
Laurie C | First ImpressionsStaff assisted when needed and always professional.
JOANN J | Overall ExperienceBrandon was so nice and patient. He explained everything to me; great guy!!
laura w | First ImpressionsVery easy process to get a storage unit, couldn’t have been better.
James G | Online Move InI paid for a mattress protector and didn't get it. The truck was perfect for most of my things besides some small things that wasn't ready to move yet. It was also convenient to have storage right there and take care of everything online, because I ended up getting a good size unit right by the automatic doors. Was a huge lifesaver.
JORIE H | Online Move InTerrible workers and very little concern by employees
John T | Overall ExperienceExcellent service, especially if you speak directly with the staff. I signed up online and needed to change my reservation and they made it really easy, and provided the special offer for first month free (I had also rented a uhaul van).
Heather M | First ImpressionsKeep meeting those standards
WARREN K | First ImpressionsAll good!
DENNIS M | Overall ExperienceThanks for the great customer service. I appreciated storing my things in a secure and clean facility.
Christopher G | Overall ExperienceEverything was excellent
LUIS C | First ImpressionsThank you for the opportunity to store my items at this location. I had no issues whatsoever and would definitely come back for more u-haul needs!
Donny R | Overall ExperienceDan was very professional. Answered all my questions. Thanks for the experience!!!!
Markez E | First ImpressionsAbsolutely perfect! Great design with roomy elevator, automatic doors, and plenty of hand carts. Office had wide variety of moving supples. All areas were spotless and well lite.. I'm a very happy customer.
joe k | Overall ExperienceI had a white powdery salty like substance on the floor, about 1' along the door opening , the whole width... they tried to figure out why, but it kept coming back.. I don't feel the staff was very friendly... The rate kept going up, I didn't receive anything more I had automatic payment, never late and no reward... I think I could have been grandfathered in, less rate increase. let the new people pay the higher rate. I was using storage there for 7 years. I would tell others to check around for friendliness & price competitive place for storage. Charlotte
CHARLOTTE R | Overall ExperienceEveryone was wonderful!
Dawn L | Overall ExperienceThe lights would go off too soon. Then you would have to go out in the hallway and move to get them to go back on.
Jill S | Overall ExperienceOur unit was clean when we moved in & climate controlled. Our stuff was not kept in good condition while inn the storage unit.
Michele W | Overall ExperienceGreat staff at this location.
ROBERT S | Overall ExperienceVery immaculate, friendly and respectful.
John H | First ImpressionsHad a reservation for weeks for an indoor unit and when I went in to move my stuff into that unit after driving across the country, there wasn't any available. Employee said he could put me in an outdoor unit, after reserving an indoor climate controlled unit with no discount or anything to help the situation. I was then confused about where to punch in my code to get the gate open and walked back into the office to ask the employee where the code goes to get the gate open and he was so so unnecessarily rude to me about it, and was just a real jerk about me asking after not being able to figure it out based off of his crude drawing. It seemed like that is just how he thinks he can speak to people which is so far from okay it is not even funny. He was an older man with grey hair and glasses and he alone made this an incredibly poor experience and is the reason I will not use U-Haul in the future.
Adam Z | First ImpressionsExcellent customer service from Dan and Riley Bubel.
Paul P | First ImpressionsMay sound odd, but I was VERY PLEASED AND SURPRISED to find a water fountain and a restroom that is in the units area. The restroom was clean and well maintained.
Mike F | Overall ExperienceGreat facility
Connie D | Overall ExperienceI requested the door on my unit to be repaired, I believe around the holidays. I was told someone would get in touch with me. I hadn't gone to the unit very often, so I forgot until I checked out.
Rhoda K | Overall ExperienceThis is a great location. Dan the Manager and his staff are top notch. I rent three other storage units at this location and also rent trailers, and have had a trailer hitch installed as well. I cannot say enough good things about this location and U-Haul overall. ¡Gracias!
Michael S | Overall Experience