Customer Reviews for U-Haul Moving & Storage of Gentilly

3,562 comentarios

6210 Chef Menteur Hwy   New Orleans, LA 70126
(2 blocks west of the corner of Chef Menteur Hwy and I-10)

(504) 246-9011

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(504) 246-9011

6210 Chef Menteur Hwy
New Orleans, LA 70126
(2 blocks west of the corner of Chef Menteur Hwy and I-10)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Just keep what you are doing, making the customers happy and acknowledging us like we are family. And most of all respect us who comes in smiling and those with the nasty attitudes. Trust and believe I have been in the store where people come and start cursing and yelling. This location has always been on its behavior. I have seen this for myself and representing just keep on doing their jobs as if nothing has happened. Thank you U-HAUL for training your workers to be respectful and keeping a cool head.

CHEVELLE C. 
Rating:
5.0

Great customer service

WILBERT J. 
Rating:
5.0

Excellent customer service by the gentleman behind the counter 👍🏼

SHELLEY M. 
Rating:
4.0

Customer did not leave a comment.

WILLIE H. 
Rating:
4.0

Customer did not leave a comment.

REGINALD C. 
Rating:
4.0

Customer did not leave a comment.

IRAJEAN A. 
Rating:
5.0

Associates were great.

KENNETH M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH H. 
Rating:
2.0

I was to pick up the auto transport at this location but had to travel another 45 minutes (already an hour drive to get the truck) to pick up a properly functioning auto transport. To improve for the next customer - have entire order available at a closer location as requested.

Wendy N. 
Rating:
5.0

Customer did not leave a comment.

Melvin D. 
Rating:
1.0

I didn't get the truck I applied for. I wanted the miudium One

HAROLD B. 
Rating:
5.0

All staff were very professional and friendly!!

EILEEN A. 
Rating:
5.0

Staff were helpful, friendly, and prompt.

Cody K. 
Rating:
2.0

I reserved a 10' truck and when I arrived it wasn't available. So the associates was acting as if they didn't know what to do. I really needed a truck so I asked if a pickup truck was available and that's what I got.

STACY T. 
Rating:
5.0

None

MELTON K.  |  Overall Experience 
Rating:
3.0

Stop skimming people of their money.

joshua S. 
Rating:
5.0

Customer did not leave a comment.

BRIDGET M. 
Rating:
5.0

Very helpful.

MICHAEL S. 
Rating:
5.0

No complaints. Helpful staff

MATTHEW H. 
Rating:
5.0

Customer did not leave a comment.

KALIA B. 
Rating:
5.0

This is the second time I have used this location and I will continue to do so in the future. Everyone I interacted with was friendly and knowledgeable. Thank you for a great experience.

Paul C. 
Rating:
2.0

This was a terrible and stressful experience. I called prior to flying back to NOLA from California, to get my last items, to verify that the boxes would be there on time. I was told yes, but the day came and past and no boxes. We literally had the stuff in the drive way since I had only secured help for that 1 day. When we finally got ahold of someone (after hours of trying) we were told it would be 2 weeks. I was able to get them to agree to bring them the next day, but now I had 2 problems 1. I had to put everything back in the house 2. I had no help the next day. It was very hard to get in contact with anyone at the location, when I did they were as helpful as they could be. The boxes were loaded and ready to go, but did not get picked up until at least 2 days later then what was expected.

Crystal G. 
Rating:
5.0

Try calling the customer if there reservations won't get met, instead of waiting until they get to the store

DARNELL F. 
Rating:
5.0

Customer did not leave a comment.

CECILIA Y. 
Rating:
5.0

Customer did not leave a comment.

Ada M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEVON C. 
Rating:
5.0

Friendly staff, quick and efficient

BRANDON B. 
Rating:
3.0

Would recommend only because of convenience. Truck driver door didn't close properly. It opened while making a turn. Driver side head light was dimmer then the passenger side. Personnel was friendly.

ellen M. 
Rating:
4.0

Customer did not leave a comment.

ANICIA B. 
Rating:
2.0

Truck died on me, kept cutting off..

APRIL M. 
Rating:
3.0

Customer did not leave a comment.

ALLISON R. 
Rating:
5.0

Customer did not leave a comment.

Shawanda W. 
Rating:
5.0

None

MELTON K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KESHIA F. 
Rating:
5.0

Customer did not leave a comment.

keshia F. 
Rating:
5.0

Be more professional with the reservations

TERRELL F. 
Rating:
1.0

Timeliness on taking care of customers and having options on how to better serve your customers as well as going above and beyond when things happen.

TRAMON G. 
Rating:
4.0

Smoother check in process for time management. Maybe add a Kiosk for reservation holders to just swipe card to pay and upload copy of license.

LARRY J. 
Rating:
4.0

Customer did not leave a comment.

LANE R. 
Rating:
5.0

Customer did not leave a comment.

tonya j.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY B. 
Rating:
5.0

Staff was super helpful and friendly

Andrew L. 
Rating:
5.0

Customer did not leave a comment.

VONS H. 
Rating:
1.0

I was taken advantage of. I was told my card would be charged one rate and was charged 3 times that amount. When speaking with the gentleman on duty he was very rude and the least bit compassionate. I was targeted, I will never use Uhaul again.

NADIA W. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR M. 
Rating:
5.0

Customer did not leave a comment.

Gerron M. 
Rating:
5.0

Everyone was pleasant and helpful. Keep doing what you're doing

Harriett A. 
Rating:
4.0

Customer did not leave a comment.

CHERIANA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CORY H. 
Rating:
1.0

Customer did not leave a comment.

Stephanie B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eugene G. 
Rating:
5.0

The staff was very helpful and flexible. I definitely recommended using them for temporary storage!

Amy L. 
Rating:
5.0

Customer did not leave a comment.

GERRON M. 
Rating:
5.0

Customer did not leave a comment.

CEDRIC D. 
Rating:
5.0

The only thing that I had a problem with was that your storages, are too small and that was the only thing I don't like about it.

DESMARIE T.  |  First Impressions 
Rating:
5.0

Great staff member, very helpful.

LEVI L. 
Rating:
5.0

Customer did not leave a comment.

NABIL H. 
Rating:
1.0

Terrible experience I made a reservation for a storage unit I get there no units available had to carry my stuff miles away to another uhaul also had another incident rented a truck get there don’t have the size truck I rented

Gary L.  |  Overall Experience 
Rating:
5.0

Very good

EDWARD S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEROME C. 
Rating:
5.0

The whole experience was wonderful. This UHaul location has the best customer service.

AVIS S. 
Rating:
5.0

Byron was great.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

KAREN W. 
Rating:
5.0

Customer did not leave a comment.

KEANTREAN E. 
Rating:
5.0

Byron was extremely helpful and advised me of options that addressed my particular situation and needs.

MICHAEL L. 
Rating:
4.0

I had a blowout. When I contacted the pick up store location to report the blowout and to get assistance, I was told that I needed to call 1-800-GO-UHAUL. I filed a claim to request a refund for the rental. I was told that someone from the drop off location would be calling me,,, No one has contacted me back.

VALENCIA W. 
Rating:
5.0

Reduce Mileage cost

GEORGE W. 
Rating:
2.0

Customer did not leave a comment.

SHELITA B. 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA L. 
Rating:
5.0

Customer did not leave a comment.

PAIGE P. 
Rating:
4.0

All is good

ETTA K. 
Rating:
5.0

Customer did not leave a comment.

WENDY C. 
Rating:
5.0

Just keep doing , what you're doing 💯

CECILIA Y. 
Rating:
4.0

Customer did not leave a comment.

SHAWANA J. 
Rating:
4.0

It was a pleasure doing business with your company.

SYLVIA P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GARYELL G. 
Rating:
5.0

Customer did not leave a comment.

TERRY T. 
Rating:
3.0

Customer did not leave a comment.

SUSAN D. 
Rating:
5.0

Customer did not leave a comment.

Danielle M. 
Rating:
4.0

Customer did not leave a comment.

shannon H. 
Rating:
5.0

Customer did not leave a comment.

Michelle C. 
Rating:
4.0

Customer did not leave a comment.

CORY B. 
Rating:
3.0

Customer did not leave a comment.

CARL ARTHUR T. 
Rating:
5.0

Customer did not leave a comment.

Alisha S. 
Rating:
5.0

The gentleman that assisted me was very nice, and knowledgeable.

CHERYL P. 
Rating:
5.0

Great experience

Gerron M. 
Rating:
3.0

Building needs repairs

MARK C. 
Rating:
3.0

Customer did not leave a comment.

DEATRA L. 
Rating:
1.0

I had a storage reserved I get there they tell me it was full they call to find a unit I was so frustrated terrible terrible experience also the air conditioner was not working

GARY L. 
Rating:
2.0

I believe I was overcharged and different from what I was told at rental office where I did my order.

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
1.0

Workers there do not explain things upon renting and the manager refers repetitively to the contract. She just said if I didn't read it, that's on me. When returning the truck the check-in person kept me out of the office during open hours and at first told me it would be 5.99 a gallon; then after time on his mobile phone said I would get a refund when in reality I had to pay. I paid $32 extra in gas for only going 12-13 miles in a truck that had maybe 2 notches of gas to start. I was told to watch the mirrors but not to replace the gas. When I called to address this with the manager she only knows to tell me repetitively that it's in the contract so it's on me. Better training is needed at this location. And I choose not to use UHaul again.

VANESSA A. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE T. 
Rating:
4.0

Ensure vehicles are fully fueled before renting them out.

JUANA G. 
Rating:
5.0

Customer did not leave a comment.

LAURALEE T. 
Rating:
5.0

Customer did not leave a comment.

Oriendal W. 
Rating:
4.0

Customer did not leave a comment.

SHANNON M. 
Rating:
5.0

Customer did not leave a comment.

MICHIA J. 
Rating:
5.0

Workers are very expedient in their jobs, wish more stores were as professional as this group.

RONALD D. 
Rating:
1.0

The staff is very unprofessional. It was 2 African American men upfront... Not very friendly nor helpful. When I went to return the truck the alarms was going off and the window was bust on the building

JALONDA L. 
Rating:
5.0

Customer did not leave a comment.

Corey J. 
Rating:
5.0

Customer did not leave a comment.

LANCE S. 
Rating:
5.0

Customer did not leave a comment.

JEAN R. 
Rating:
5.0

Customer did not leave a comment.

debbie A. 
Rating:
5.0

Ms Lisa rocks!

Al S. 
Rating:
5.0

The lady in the front office was super helpful and polite. I do not know her name but she told me she works 3 jobs. She is a great employee and an asset to your company. She put a smile on my face and made my whole day better. Ya'll should really give her a promotion and a raise.

CHRISTIE P. 
Rating:
4.0

Customer did not leave a comment.

LEON C. 
Rating:
5.0

Good service

CYNTHIA W. 
Rating:
5.0

Customer did not leave a comment.

KEVIN H. 
Rating:
5.0

Customer did not leave a comment.

KEVIN R. 
Rating:
2.0

Unfortunately the facility had been vandalized during Hurricane Ida. They were however doing rentals. And also storage units. The staff was a little unorganized. And clearly did not want to be there.

Kathleen V.  |  First Impressions 
Rating:
4.0

One lady was rude acted like she did not want to help me went back next day a very nice young lady was helpful very nice rented to me the older lady could have rented to me the first day told me come back but still helped people in line that was behind me

Jerry N.  |  First Impressions 
Rating:
3.0

It was ok I had to go back twice because the storage was looked

Brandy S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ethelena t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sabreia S.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

keenya c.  |  First Impressions 
Rating:
5.0

The customer service at this facility is outstanding!! Everyone was pleasant, patient, efficient, and knowledgeable. Nickcole gave excellent attention to my needs. I had a great experience!

Deana F.  |  First Impressions 
Rating:
5.0

Great Job.

bray v.  |  First Impressions 
Rating:
3.0

Everything went well,no complants.

carroll a.  |  First Impressions 
No reviews have been submitted for this location.

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