Customer Reviews for U-Haul Moving & Storage of Gentilly

Rating:

2.0

Brakes was bad. Wipers didn't work

Rating:

5.0

My experience this time was great, no suggestion to offer.

Rating:

5.0

Everything went well

Rating:

5.0

Great customer service at this location

Rating:

5.0

I don't have any complaints with the company or the U-Box that was delivered. The U-Box was delivered to my address on time and set up where I needed it. When I needed to extend the U-Box the lady I spoke to over the phone helped me and was very patient and nice throughout the process.

Rating:

3.0

This location is far from me which makes the mileage go way up. Just about every time I try to rent a truck there isnt anything local and it will switch me to the gretna location which is even worse both in distance and location. In the future I may have to just go thru a car rental agency, the rates come out the same

Rating:

2.0

The girl at the counter was not so bad, I had done the self check in so our interaction was limited. Now the guy that helped me get the trailer was another story. I had pulled my vehicle up to the trailer location, retrieved the ball connection from inside my vehicle and put it on. From my previous rentals from uhaul, that is the extent of what im supposed to do. I was standing at the open door to my car and i hear the guy loudly say to me "im waiting for you to help me push the trailer out!" I was surprised and told him "Im sorry, I didnt realize you needed my help." I walk over and help him pull out and turn the trailer around, as we are aligning the hook to the ball, i realize he his "helping me" with one hand in his pocket. We get it connected and locked down and he tells me to turn on the blinkers to he can check it...i go to my car and press the brakes and blinkers, but i didnt hear anything so i get out and he's still standing at the rear of my car looking at his phone. I finally had to tell him "are we done or what?" THEN he walks to the back of the trailer and has me do the brakes and blinkers again, finally to clear me to leave. His sense of professionalism and urgency were lacking to say the least. Try another location for better service if you can.

Rating:

5.0

Very nice and friendly crew!

Rating:

2.0

I made a reservation this store it was for 4:15 pm I made it a week in advance but on the day I called to come pick up the truck they said the reservation had been canceled because I didn’t pick the truck up for 4:15 AM and I didn’t order the truck at 4:15 AM. I ordered it for 4:15 PM for Friday, March 29, 2024. I was very disappointed I was supposed to be $19 for the truck and wanted the pain $69. That is very unacceptable and no I would not rent from you anymore. Next time I rent it will come from budget or some other truck rental

Rating:

3.0

Tried to extend rental and the representative was not helpful at all. I ended up having to rent another vehicle from another rental company.

Rating:

5.0

It was a seamless experience. No hiccups on the wonderful staff. They really know what they are doing. Just good vibes all around. New Orleans East U-Haul kuddos to to the whole team.

Rating:

5.0

The staff was not friendly it was nothing like how are you doing are good morning 😃 it was more like what you need here you go by😒 but for the most part of it I received the vehicle and was on my way

Rating:

5.0

Great service.

Rating:

5.0

I will not use or recommend UHAUL TO ANYONE. The drop off location employees were nice and helpful.

Rating:

5.0

keep doing whAt you doing

Rating:

1.0

They did some type of construction and all of the contents of my storage unit were covered with what looks like concrete dust. Some material were messed up. Fell free to contact me 504-717-3946.

Rating:

5.0

Truck had mechanical issues immediately after I picked it up

Rating:

1.0

They don’t know how to treat people

Rating:

5.0

Norhing

Rating:

5.0

At this point I don't have any recommendations for improvement at this time.

Rating:

5.0

The manager, Lisa Ruffin-Williams, was very helpful and professional. She really knew her stuff and was a pleasure to work with.

Rating:

5.0

GOOD CONVENIENT PLACE

Rating:

5.0

Staff was very helpful

Rating:

4.0

The left front wheel was vibrating at high speed of 65 mph. The vibration was felt in the cab and steering wheel shaking

Rating:

5.0

Again, customer service was excellent, she made it easy and effortless to turn in the car hauler, thank you!

Rating:

5.0

I had no problems. Couldn't have been any smoother.

Rating:

3.0

I was not happy with the fact that my price kept going up, The unit #0073 had a big heater or something in the ceiling that was rusted and when I ask for a different unit, they could not accommodate me. and that particular rusted heater not sure what it was actually took away from my space in the unit. Also, there were mice in the unit I wish I would have been accommodated. The price kept going up. And even though I had no where to put my stuff, I had no choice but to pay.

Rating:

5.0

Rates kept going up that’s why I closed account yesterday

Rating:

5.0

Give me a reward a deal for always being a customer🙏🏿👀

Rating:

5.0

The manager was so helpful (Libra Love lol) she made us feel welcome and helped us with are needs. Your awesome

Rating:

5.0

I want to thank everyone from pick up to drop. Everyone was so very nice and made moving so easy for me.

Rating:

5.0

Ms. Lisa was awesome and a joy to work with.

Rating:

5.0

Just keep up the good work. Great job.

Rating:

5.0

There is nothing I can think of for you to improve on. Everyone was kind and very professional.

Rating:

5.0

Nothing you are doing a great job

Rating:

3.0

I was scheduled to do mobile pick up at 7am. Upon arrival I had to call customer service. I was informed that my reservation was not available and would have to come back at 9am. Because of this, I lost time and money. The staff was very friendly though.

Rating:

5.0

This one on Chef Highway is the only one I come to I've never had any problems, Ms Lisa I just love her

Rating:

4.0

Everyone was friendly and thorough. Little trouble finding the truck, partly my problem. They addressed it quickly.

Rating:

5.0

Everyone was friendly and it was an easy process to retrieve and return the truck rental. I always use this location!!

Rating:

5.0

Customer was very nice and professional

Rating:

4.0

If I need storage in the future I will definitely use u-haul again.

Rating:

2.0

Despite notifying staff of moving out of storage unit on 28 Dec 2023, AND picking up a truck reserved to relocate to Baltimore, U-Haul STILL collected storage fees for Jan 2024 on an empty unit. Staff was only helpful and friendly when they received payment. The manager, Ms. Lisa, at least contacted me. This is the SECOND TIME U-Haul did this. It happened when I moved from Jackson TN to New Orleans in July 2021. Contacted U-Haul and spoke with that manager, but STILL waiting to be reimbursed for BOTH charges. My Jacksonville FL unit from 2006-2017 was looted and the locks changed. No resolution for that one either. Would recommend with caveats.

Rating:

4.0

Check trucks for problems, tires check light was on when i received the truck.

Rating:

5.0

Very easy to deal with and customer service was great. Will definitely use them again!!

Rating:

5.0

The staff were friendly and informative. The vehicle was in very good condition. Everything was as explained with no surprising or hidden costs.

Rating:

5.0

Keep doing what you you all the young that served us was very professional let her no we loved her service tk. You

Rating:

3.0

Staff was very unenthused

Rating:

5.0

Have the customer service representative drive the vehicle to the front for the customer instead of the customer have to go walk to the back to find the vehicle and vehicle number

Rating:

4.0

The bottom part of the rubber seal on the door of the UBox was ripped, leading to water leaking in to the box every time it rained. Ensuring proper sealing of each UBox before ship-out would be helpful.

Rating:

5.0

Staff was extremely friendly and helpful!

Rating:

5.0

Nothing just stay the same.

Rating:

5.0

Nothing , it was all good. The Service was good. Thanks

Rating:

5.0

Thanks

Rating:

5.0

The truck I rented had a broken passenger side mirror. Other than that, it was a good experience. The customer service was excellent.

Rating:

1.0

Originally ordered 15ft truck. Upon arrival, only 26ft available and no dolly. Urged to travel to Mississippi to pick up a 15ft truck if that is what I ordered. Found the 26ft needed a SERIOUS alignment as I had to fight with the steering for the entire 17 hour trip to avoid drifting into adjacent lanes and causing accidents. Just an attitude of indifference and disinterest in customer satisfaction.

Rating:

5.0

Everything was great, but when I pulled off the lot the engine light came on. I still was able to use the truck and moved my furniture.

Rating:

5.0

Need more hand trucks

Rating:

5.0

Always have cash deposit as a payment option

Rating:

5.0

Nothing ... thank you!

Rating:

3.0

I just didn't like that I had to walk to the back to get the truck yeah I used to bring it up front

Rating:

5.0

Give more help to the girls working there They were excellent, but overwork! Thank you

Rating:

5.0

Great customer service and friendly staff

Rating:

4.0

The straps were worn out on the trailer had to add my own cause I didn’t feel safe

Rating:

5.0

Nothing they were very nice folks. Very quick to get me on my way. Probably the fastest U-Haul place I have ever been to.

Rating:

2.0

My unit was infested with rat poop and mold had to throw some of my furniture away.. had to ask one of the workers for mask and gloves told a worker about it she just looked

Rating:

5.0

Greetings, My name is Marlyn Guillen. The items were well preserved. Everything was well kept. It was a pleasure to have the items in storage.

Rating:

1.0

Rats eat in my stuff

Rating:

5.0

I always have a pleasant experience when renting from U-Haul on chef menteur highway in New Orleans. The staff is very helpful.

Rating:

5.0

Love that place very helpful and friendly great customer service will see you again

Rating:

4.0

Storage fees are really, really high. 5x10 $119.995 per month.......5x10? Locals are much reasonable. Your options are limetless. Employees Excellent!

Rating:

1.0

I would never use U-Haul storage again in my life

Rating:

5.0

Everyone was very pleasant to work with and the trucks was very clean

Rating:

5.0

Ms. Lisa is always helpful.

Rating:

4.0

Management wasn't customer service friendly. Did not explain to me the up front procedures. Contact me for any clarifications.

Rating:

5.0

Thank you for everything love 😍 sandra lloyd

Rating:

5.0

Great people especially the manager

Rating:

1.0

My folk lift was missing in when I was called out to come there I didn’t notice anything missing until I moved out like my folk lift missing in my plants also….

Rating:

4.0

I don't know which is better, a 24 hour self storage or one that denies access after a certain hour. The day that I moved in I wish that I could've been granted a bit more time. Instead I had to rush to get my things in before 10pm. Also, I thought that I already had a lock from a previous time that I rented a storage, so I didn't purchase one at the time. I called Uhaul (before closing) to request that a storage lock that I ordered online be placed in my unit. I was directed to their 1-800... number because I suppose that the location that I rented from was no longer accepting calls. When I did get to Uhaul later that day to move in my things, the lock was not in there. That's all. Good bye.

Rating:

1.0

The Guy that works for you with the Dreads stole my freezers from my storage 2 days after I put them in. Mysteriously the cameras were not working that day. I complained ned to yall, and yall ignored it. You also had a guy living in on of the storages next to mine, ....

Rating:

5.0

Ms.lisa and everyone else was great 👍

Rating:

5.0

Satisfied with the service I received..

Rating:

3.0

The elements effected my items more than I would’ve expected over the course of my rental.

Rating:

1.0

I lost half my thing because of water damage

Rating:

1.0

All of my furniture was molded and mildewed. Rats chewed up my black and white leather sofa. That was ridiculous and unsanitary.

Rating:

1.0

Worst experience ever! Lisa Ruffin worst manager ever! The Half naked prostitutes in front! I use to work for u-haul and can’t believe this place is still open….crazy!

Rating:

5.0

The manager was patient and such a humor even though I was having a bad day , she work with me under pressure with low staff , I love doing good business with those who willing to lead and do what’s best for the customer excellent work .

Rating:

1.0

Pulled up to the Uhaul and was told that I had to pay for my storage unit upfront when my first month suppose to be free. The rep who was at the front had no knowledge of how to apply my or rectify my discount. I paid upfront and was told to call customer service. Next I go to my storage unit and unload the truck and went to return the keys. The rep told me that I unloaded everything wrong. After I inquired to her and asked well why you didn’t say that when I was up here she didn’t mention anything to me nor did she even show me where my storage unit was. We unload everything again and come to find out the someone was already in the unit assigned to me and the unit next to me they had no keys. It’s cold and raining outside by the way. She assigns me to another unit which she had gave us the wrong key yet again and had to assign me to another unit. This is the third time. The unit she assigns to me after we finally gets in has a big pole in the middle where I can’t fit any of my belongings (couches). We tried to inform her of this and she completely ignored us. So unprofessional. I packed up everything and went to another company. Please do not rent from this location. They are so unprofessional and the customer service was terrible. I will be following up with corporate on this issue because the rep actually put 3 storage units under my name. She didn’t even know how to do her job and it shows. NEVER RENT FROM HERE.

Rating:

4.0

I don’t understand why my storage fee kept going up several times a year and the prices are not fair market prices for New Orleans residents because we are low income residents and some places are very more affordable than Uhaul I’m sorry but y’all prices we’re getting too expensive for my low income.thank you

Rating:

1.0

My card on file was hacked and shut off by my CC company; so I had to ask my Mom to call in and make a payment. Despite the fact that I’ve been a loyal customer to uhaul for many years and the van I had rented up to date on payments and the reservation extended through the 800#; whoever was in the store that day told my Mom that my truck was a week overdue and that uhaul would be sending out a “control” team and the truck would be repossessed and I’d be arrested?!?!? As if moving isn’t stressful enough; YOU ADD THIS TO DAY?!? Told my MOM I’M A TRUCK THIEF AND I’LL BE ARRESTED?!?!? Well despite the fact that my original plan was to get rid of my other storage units and move into this one; those plans changed immediately. My Mom being told that combined with the basically nude street walkers perpetually in front of this establishment and the fact that I wasn’t able to pull out one day due to someone being “serviced” in the uhaul driveway I need to use to exit; had me rethink my choice. I removed all my belongings immediately which only served to make the truck another day late. I was so angry when I dropped it off, I couldn’t even go into the store for fear I’d absolutely and entirely lose my temper with whoever was there. I moved out of her unit 2 days into the month of my monthly rental. I feel I should be offered the prorated funds for the remainder of the month back…. I seriously doubt that tho I will be teach reaching out to the GM shortly… I’m hoping to handle this situation with the Grace and consideration I was not at all offered by the staff here.

Rating:

5.0

Ms. Lisa was very helpful and found ways to work out everything I needed.

Rating:

5.0

Good facility,and great service also great employees.

Rating:

5.0

Very satisfied

Rating:

5.0

They made it very easy and convenient for me at Uhaul in Gentilly. They turned a bad day into a better one!

Rating:

5.0

Everything was perfect thank you

Rating:

5.0

...

Rating:

5.0

I moved out on July 31 2022. The date is wrong. I talked to a man on Sunday and told him my stuff was out if the room.

Rating:

1.0

These people were very unprofessional. The manager on duty was so ghetto, the training manager was great.They we’re very unhelpful even the lady that came in late. I told everyone on my job, and told them to get the word out, not to go to the uhaul on chef mentor highway in New Orleans

Rating:

5.0

I like how there work

Rating:

5.0

Ms. Lisa is really a good person. She helped me figure something out after I reserved the wrong storage size. She and her helpers were very nice to me and assisted me swiftly. I would recommend that location to anyone.

Rating:

4.0

Thank you.

Rating:

5.0

They service was wounderful

Rating:

5.0

All of the Employees were very professional, knowledgeable, respectable. Thanks 😊

Rating:

1.0

It seems as if u haul goes out of the way to auction off your contents. You only are informed of any problem regarding payment after you are way behind in payment. Screw them too

Rating:

3.0

It super hot in those facilities especially moving out in the summer

Rating:

5.0

I had no issue with this storage but my move out date was prior to the date indicated in this survey. The attendant informed me that there were no additional steps to complete when I returned the main key. I would say that the only improvement is to confirm on the company’s end when move outs are complete to avoid and discrepancies. Overall, I am satisfied.

Rating:

5.0

Thanks for everything

Rating:

5.0

I never had any issues with this facility or the staff. Some of the staff knew me by name when I was there. I would definitely recommend others to use this facility and I would utilize it again if I need to.

Rating:

5.0

Thank you for keeping my items safe and secure. The staff was very friendly and the facility was clean at all times

Rating:

3.0

Need to be open longer

Rating:

5.0

I love this location always professional & helpful

Rating:

5.0

None

Rating:

5.0

None

Rating:

5.0

The only thing that I had a problem with was that your storages, are too small and that was the only thing I don't like about it.

Rating:

1.0

Terrible experience I made a reservation for a storage unit I get there no units available had to carry my stuff miles away to another uhaul also had another incident rented a truck get there don’t have the size truck I rented

Rating:

5.0

Very good

Rating:

4.0

It was a pleasure doing business with your company.

Rating:

2.0

Unfortunately the facility had been vandalized during Hurricane Ida. They were however doing rentals. And also storage units. The staff was a little unorganized. And clearly did not want to be there.

Rating:

4.0

One lady was rude acted like she did not want to help me went back next day a very nice young lady was helpful very nice rented to me the older lady could have rented to me the first day told me come back but still helped people in line that was behind me

Rating:

5.0

Manager is awesome! Very good customer service.

Rating:

3.0

It was ok I had to go back twice because the storage was looked

Rating:

4.0

Grate friendly service...

Rating:

5.0

The manager and the staff are very helpful and friendly.

Rating:

1.0

I told the Manager that I may not need the storage unit after all and ask if I could get a refund the next day if I didn’t use the storage unit I was told no. When I went to take my lock off the unit a couple of days ago a gentleman told me that he had never heard of that and I should have been able to get my money back. Somebody lied to me. Either the Manager or the attendant.

Rating:

5.0

The staff was awesome, the storage prices were hefty and the availability was nonexistent, but my experience with the truck rental was excellent.

Rating:

5.0

I love the fact my price don't change all the time like other companies. It's straightforward with no surprises. Thank you!

Rating:

5.0

VERY FRIENDLY and helpful Customer Service Agent that checked us in!!

Rating:

5.0

Went to St Claude location and they didn’t have size I needed. General Manager searched for next nearest UHaul and reserved one for me in Gentilly. Drove to gentilly and staff there were very helpful too. Got my unit. Thank you.

Rating:

1.0

Half my stuff have mildew on it and it rain in my storing

Rating:

1.0

This was the worst experience I have ever had with U haul and I will not be supporting the company anymore, I will also never recommend your company and I have shared my negative experience with others. I was having electrical problems with my house so I rented a storage unit because the house needed to be rewired and I had to relocate, the next day the house caught on fire, I never even had a chance to move into the unit, after finding somewhere to go and dealing with the stress of a house fire I called back U haul to try and get a refund for the unit I never moved into because I had to pay the deposit on the house I found, it had been about 4 days and I called multiple times but kept being told to call back, they refused to give me a refund for the unit I never moved into because they said it had been past 24 hours. After all the support I have given U haul in my life you all showed no sympathy or compassion for someone who was going though a hard time and just trying to get a refund. that $100 was severely needed and I had to go without food for almost a week because everything I had went towards a deposit on a new house, you all made a bad situation for me so much worse. Your company is completely out of touch with the people your supposed to be providing a service for, your 24 hour refund policy combined with the overpriced storage units is ridiculous and just greedy. going forward I would rather go out of my way to find real people to help me move and I will find alternative storage units because a company as out of touch as U haul does not deserve the support of the people and I will make sure to let as many people know about this horrible experience as I can

Rating:

4.0

The staff was always friendly & helpful, and that included when I rented the truck to move my items to the storage. The location, including the storage area was always very clean. My only suggestion is that I would still like to see more lighting and maybe another check in & out box in the back.

Rating:

5.0

Mrs.Lisa and her staff went above and beyond to accommodate despite having limited electricity due to the Hurricane. Thanks

Rating:

5.0

Very professional and courteous Thank you very much.

Rating:

5.0

Friendly staff and very clean. Maybe the best storage on chef

Rating:

5.0

The units are overpriced

Rating:

2.0

My access card never worked , l had to wait For someone to let me in

Rating:

4.0

Thank You .. you guys were great.. and it was friendly and pleasant service. Ill use yall again if ever needed.. very well kept place.

Rating:

3.0

There was bugs in the unit that actually got into some of my bins. There was rat traps as well. Furthermore, the unit did not have enough light so it was hard to see when moving all the stuff out.

Rating:

4.0

I would recommend U-Haul storage at this Gentilly location.

Rating:

1.0

There was literally a problem from the very first moment with this facility and I'm not sure whether the staff is overworked but they do not go out of their way for clients at all nor do they bother helping each other.

Rating:

3.0

The entire process took way to long and my access card still has not been activated, 24 hr later.

Rating:

4.0

I guess due to what’s going on in the world today this the know normal.

Rating:

3.0

They do not help with locating my storage and they did not inform me that the storage I booked (with climate control) was not available until AFTER I paid. That was very unprofessional and not at all what I was hoping for!

Rating:

5.0

None

Rating:

2.0

The person assisting me was in a rush to get off work and didn't want to take time to show me the unit so I had to get a unit without seeing it first because I was sure I needed that evening. I would like a bigger unit or a refund for the unit.

Rating:

5.0

Great facility always will be a customer with uhaul. At all different locations. Thanks alot!!!

Rating:

5.0

Excellent

Rating:

5.0

Management was very professional it felt like my Military experience. ..

Rating:

5.0

The customer service at this facility is outstanding!! Everyone was pleasant, patient, efficient, and knowledgeable. Nickcole gave excellent attention to my needs. I had a great experience!

Rating:

5.0

I had to wait a few extra minutes .but ,it was ok because the size I wanted was returned.i was able to get it.

Rating:

4.0

H

Rating:

5.0

The young man that helped me was very nice and respectful, If I was his boss I would move him to a higher position. Thanks

Rating:

5.0

None

Rating:

1.0

Very bad experience, no good customer service experience....

Rating:

5.0

Thanks

Rating:

5.0

Everyone's great and very polite

Rating:

1.0

My goods were damaged The GM was so rude would not come to take pictures. wanted to argue with me I was disappointed my unit flooded had water damage no-one called me as I'm moving my goods wet

Rating:

5.0

I love the space.

Rating:

3.0

No comment

Rating:

1.0

There's big spiders,rodents, droppings all over my property. Water damage to property as well. But uhaul went up on rent I cant make this stuff up. , I left most of my property because its damaged

Rating:

1.0

I’ve never had a storage to we’re the rats an mice ate through everything I own I lost most of my stuff todo to that I’m so upset about it

Rating:

5.0

As rated everything was great.

Rating:

5.0

Great Job.

Rating:

3.0

Everything went well,no complants.

Rating:

1.0

You all let me get a Storage and then did not let me get a truck I never had no running in with you all so I not happy about the deal and you all took my money

Rating:

5.0

I would like to personally thank Lisa for extending her kindness, and understanding she demonstrated regarding my storage issue, as she helped me not lose my items.

Rating:

2.0

Does not return phone calls. Still waiting for the Ubox to be picked up.

Rating:

3.0

I found a dead rodent & feces in a few of my boxes & watched a roach crawl from one unit to the one next to it. Not a cockroach from outside...a german roach..those relative to a nasty environment.

Rating:

1.0

WRONG EMAIL ADDRESS AND CUSTOMER. ASKED TO BE DELETED/removed from emails and still received this feedback form.

Rating:

5.0

The manager, Lisa and her staff provided great customer service. Thanks!!

Rating:

5.0

Good job

Rating:

5.0

We appreciate Kim and her friendly professionalism. She’s great!

Rating:

1.0

People park all over, to where I couldn’t get in staff talk crazy and reckless to all customers. Never will I go there or rent a storage again.

Rating:

5.0

I. Rate u all excellent. Your employer server was very ! Very ! Excellent.

Rating:

5.0

Thank you for your recent patronage at U-Haul Moving & Storage of Gentilly. We would appreciate your feedback regarding our service. Please take a moment to let us and other customers know how we did.

Rating:

5.0

Very friendly customer service!

Rating:

3.0

The only problem I had was that all of my things was full of mold for move out day, however I was under impression it was climate controlled.

Rating:

5.0

I got Uhaul Boxes delivered to my front door. Boxes arrived early. Staff was in contact with me. Scheduled early delivery. Scheduled early pick-up. All went super smooth. Thank you!

Rating:

5.0

Cannot comment on the store, however the delivering and picking up of the ubox was great - no issues!

Rating:

5.0

I went to other U-Haul locations receiving bad service and walked out. This was the last location I was going to try. Service was Excellent at this location!!!! A+ Service!

Rating:

5.0

Nice people

Rating:

5.0

Excellent service and price!

Rating:

5.0

Thanks for your patience

Rating:

5.0

Great experience

Rating:

5.0

Great staffing and service!

Rating:

5.0

Wonderful people working there.

Rating:

5.0

I did not use the facilities but I did borrow 3 Uboxes and Heide (spelling?) delivered and picked the boxes from my house and she was very nice. She was professional and timely, thank you!

Rating:

5.0

It was a great experience. Employees were easy to reach, they came on time and picked up same day (U box). It made the last part of our move easier. Thank you!!!

Rating:

3.0

NA

Rating:

1.0

I was promised a storage area and when I arrived non were available as promised. No explanation given why. Had to find another place for storage.

Rating:

4.0

no comments.

Rating:

1.0

I rented a UBOX. I have been asking them for about a month to pick it up. They have yet to do so and have charged me for another month on my credit card which I expect a credit.

Rating:

5.0

My pod was delivered to the street directly in front of my house. All staff members were friendly and helpful in our communications. Thank you for making my move so smooth!

Rating:

4.0

They accommodated me and were very helpful Thanks again

Rating:

5.0

They was great I just move out town.. thanks again I really appreciate it!!!

Rating:

4.0

Be more responsive when customer calls.

Rating:

5.0

Staff always helpful and friendly

Rating:

5.0

Very helpful staff. Calling the office can be frustrating because hold times are excessive , but that seems endemic to every U-Haul location I’ve ever used. I would rent again from this location.

Rating:

5.0

Ordered storage boxes online. Spoke to Hammond, La. driver, Heidi and met her upon arrival. Very nice and professional. Spoke to her again about pickup. Again nice and professional.

Rating:

2.0

Awful service! Staff is terrible,system is not working,waited for 3 days to receive a call back to schedule delivery of U-box,on the 4-th day was forced to pay extra and delivered it myself.Stay away

Rating:

5.0

all good

Rating:

2.0

I had so many problems with my U-box container shipment. It was supposed to be delivered by September 8th. I originally went online all the way back in July to select this date and they couldn't do it

Rating:

1.0

I rented a U-Box and did NOT visit the facility. It took at least 10 calls to arrange for pick up. I was charged even though u-box was not picked up on time through NO fault of my own, NEVER AGAIN!

Rating:

5.0

Great customer service and the general manager was awesome

Rating:

5.0

I can't comment on the actual storage facility as I never saw it. Boxes were dropped off at my new apartment. Everyone on the staff that I dealt with was extremely nice, friendly, and helpful!!

Rating:

4.0

Staff very very helpful

Rating:

4.0

The agent Nicole was really nicd. I had so many issued that day and she was very patient and didn"t mine helping me.

Rating:

5.0

Very friendly and helpful staff.

Rating:

1.0

I used the U-haul box and the size was misrepresented when I spoke with a representative. I could barely fit a half a room in the storage box. The representative didn't go over exactly what I needed.

Rating:

5.0

They were very professional and sweet

Rating:

3.0

Not enough people to work. There’s always atleast a 15 minute wait for anything you need.

Rating:

5.0

John, the GM was great and always there.

Rating:

4.0

n/a

Rating:

3.0

They're friendly here. Just understaffed or don't care to move with a sense of urgency.

Rating:

5.0

Great experience.

Rating:

2.0

I was very disappointed with the services. The guaranteed delivery time was not adhered to. When I inquire about a rescheduled time, I was told, "I was lucky to be on the list, this was a busy time"

Rating:

4.0

It was complicated to get access, because I needed to go get the person with a key at the office every time before getting into the unit. Otherwise it was very neat and well run!

Rating:

4.0

Thank U for ur service!!!