U-Haul Moving & Storage of Gastonia

4754 comentarios

3919 E Franklin Blvd   Gastonia, NC 28056
(E Of Cox Rd Near Franklin Sq)

(704) 824-5298

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Contáctanos

(704) 824-5298

3919 E Franklin Blvd
Gastonia, NC 28056

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Nothing... Great Experience every time I've used you guys

susan E. 
Clasificación:
5.0

The cab and truck were immaculately clean. However, one tire was pretty low on air. Because of some customer congestion on site, I filled up the tire with air at my home. It held it fine then.

nicholas F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC D. 
Clasificación:
2.0

Not nearly enough people checking customers in. 1 lady working hard trying to get people checked in and she called on radio for assistance multiple times to no avail. Black girl finally comes in with an attitude and jumps on the overrun clerk as to why she hadn't done something. She told her that she would not discuss it in front of customers. That seemed to really give her an attitude toward the customers and co workers. I told her that the girl was doing all that she could and that we all things going on too, and she started to argue with me. I would have fired her on the spot if she worked for me for bringing grievences up in front of customers as well as arguing with customers. Very poor.

David F. 
Clasificación:
5.0

El cliente no dejó un comentario.

BENJAMIN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

desiree F. 
Clasificación:
2.0

The parking lot sucks! You can't get in to return a truck. The lanes are blocked off. The service women are hateful and It took an hour to be waited on the first time. For half of that time no service people were around. Upon moving out of storage the same thing. Waited inside 30 min with no people anywhere. Finally just gave up and left.

DEBBIE P.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Bobby J. 
Clasificación:
4.0

The price online was $19.95 for 4 hours. My final bill was $119 thanks to all other costs. Please be more upfront and honest about cost.

Maarten A. 
Clasificación:
5.0

The only issue was the driver side sun visor was broken to stow it away. It worked but I wasn't able to stow it.

marvin P. 
Clasificación:
1.0

They charged me $60.00 without notifying me. That's theft. Also no one greeted us or infromed us of the return process. We sat in the truck for 15 mintues while a young lady just walked around the lot. We had to exit the trucj3to ask her the next steps.

April D. 
Clasificación:
5.0

El cliente no dejó un comentario.

rahat R. 
Clasificación:
5.0

I would rate Madison excellent at this location and everybody else at corporate U-HAUL poor. so the question is for this location 5 stars after what Madison was able to accomplish for me. The experience started off as a disaster with me being told to pick up my truck at a different location then i agreed to. when i arrive to that location nobody was present and no truck to be seen at facility. i had to go to the original facility i was supposed to get the truck at and start from scratch. they tried charging me more bc reservation wasn't on file and accused my of lying to them and nothing they could do at that time. i had to go bc movers were waiting on me at my place to move me so i paid and went on my merry way. fast forward a couple days later and individuals at corporate U-Haul didn't believe me either and did not want to reimburse me my money and stating need documentation when they lost my reservation and couldn't find thats not my fault. after some deep digging by the Manager named Madison at the franklin st store in Gastonia, nc low and behold my original reservation was found and everything i have been telling them was correct. she reimbursed me some money for my troubles and was the only one that went out of her way to do that. she should get recognized and compensated from corporate u-haul for doing what she did, an amazing job in the end to go above and beyond. Thanks Madison, need more people like you at your company. the individuals at corporate office never called or emailed me to apologize or compensate me for my headaches, wasted time, money, and frustration they put me through, they know who they are. Madison did a fabulous job of satisfying my frustration in the end, however i still feel corporate u haul should compensate me in some manner based on how much time, effort, and money i put towards my renting from U-HAUL.

PATRICK M. 
Clasificación:
4.0

Always have good experience at this location.

Douglas A. 
Clasificación:
5.0

Only issue I had was when I was given the truck, I was told there was 3/8 of a tank of gas in it and I had to return the truck with that much gas in the tank. When I started the truck there was almost no gas in tank at all as the gauge was on E and the indicator to get gas told me I only had 50 miles left. Clearly you're not checking if the previous customer actually filled up the tank like they were supposed to.

JOHN S. 
Clasificación:
4.0

Thank you for your service and your honor to the community.

beverly t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

renee C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LaChristall S. 
Clasificación:
5.0

Great service

Mark B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL S.  |  Overall Experience 
Clasificación:
3.0

Be quicker in helping and assisting people. Ensuring that they are not taking everything but your blood to rent a trailer (I mean 3 people to verify you are who you are isn't that what your liesence with your picture and name is for). Telling everybody everything up front (charging more because you use cash and not a credit card and saying you need extra supplies just to rent the trailer is ridiculous). However the staff who helped me to get the trailer attached was very helpful and would highly recommend this location solely because of the staff who helped me to load and unload the trailer and for no other reason. They were phenomenal. Their attitudes were uplifting and if I could've tipped them I would. One even took the time to change a fuse because it was messed up in the trailer so that I could go about my day.

KAREN R. 
Clasificación:
3.0

The counter personnel is kind of slow in this type of profession one needs to be speedy and quick that's all.

Rahat R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Levi M. 
Clasificación:
5.0

Had a great experience! The staff was very nice. Gave me the best bang for my buck!

SONJA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAWRENCE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelley M. 
Clasificación:
5.0

Yes awesome people and I will Use this location when needed again Love to all (Mr.patience)

donny h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TUNISIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

VONDA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

VANESSA M. 
Clasificación:
5.0

McKenzie was a big help. Explained rental of storage unit and truck very well. Very pleased with the service.

jason m.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Arthur Y. 
Clasificación:
5.0

Enjoyed the online check in, and the very fast and friendly check in upon return

JOHN M. 
Clasificación:
5.0

Everything went smooth. There were no problems at all. I always use U-Haul, and would recommend them to anyone.

FREDA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

steven d.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Greg G. 
Clasificación:
1.0

I had a 26' truck ordered, I had cancelled a previous order weeks prior for a 20' truck after assessing my move. Showed up day of and the girl had moved forward with the order on the 20' truck I only caught it when I walked outside. Went back in and she quoted the 16' truck as $60 more for the same rental where my booking for the 26' truck rate showing in the app was only $20 more. Worst of all I got in the truck and it was on empty, the reservation sheet she gave me after “fixing the 20 ‘ to 26' change” did not show previous fuel or the mileage. I feel at the end of the day I got screwed on the cost of my rental because of this. She also set my drop off different than I had in the reservation for the 26' truck resulting in nearly 20 miles of additional travel to drop the truck off. My new home is on the very northern section of the zip code and I had set the reservation to the U-Haul just 4 miles from my new home. Absolutely absurd.

THOMAS P. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROLAND S. 
Clasificación:
1.0

First of all, I've spent plenty money with U haul and have been a repeat customer numerous times. I will never use U haul again. I reserved a truck on 11/17/20 for Dec 5 at Stanley NC location. 2 days prior we get a message that we will have to pick up at another location in Stanley NC. We call back to confirm and then they tell us No Now we have to pick up in Huntersville NC. So we confirmed got the email for Huntersville. 20 mins before I time to pick up on Dec 5 @12 pm. I'm 5 minutes away and I get a call asking if I received the confirmation email, not knowing U haul sent another email stating to pick up in Gastonia NC (40 mins away) from Huntersville. I told the Assistant manager about all the mix up she said she would have manager to call me back to rectify the inconvenience that cost meMORE MONEY!!! I'm still waiting on her call called back with no answer. So with all that being said U haul is a rip off and you need to take the reservation option away because your false advertising. Also called 1 800 number and still haven't hear back about a resolution this must be how they conduct business in a regular, jerking people around and wasting their time and money. Never again and I will tell anyone I know not to patronize U Haul for anything.

James D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phyllis A C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY W.  |  Overall Experience 
Clasificación:
1.0

I did not only drop off here but have a storage unit here as well. I am moving due to the unexpected passing of my fiancé. The employees in Gastonia made this experience so much worse than it already was. We had issues with the elevators and how they would shut before you could load things to get to the basement. When asked for assistance they were less than helpful and made the situation worse by just standing there and offering no assistance. When the people helping me became frustrated saying “this is bullshit” and “how the hell are we supposed to load this shit” one employee (girl wearing boot) told them not to cuss. However, the other employee who was a young skinny girl with long dark hair said “fuck em” and they both walked away like I wasn't standing right there. They then proceeded to announce over the intercom that I would be charged with the card on file to fix the elevator if it were to break. Never mind the elevator was closing on us (hitting our bodies) every 5 seconds. This place is beyond ridiculous and if I had the energy to move again right now I would in a heartbeat.

leanna L. 
Clasificación:
4.0

The online app. Let me rent from a location that didn't have what i needed. 820 franklin blvd. Gastonia nc 28056. I needed a car dolly. I ended up at the gastonia uhaul store. With a smile on my face.

joseph S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenden H. 
Clasificación:
5.0

Very good experience. Staff very helpful and made sure everything worked. I did notice today that the soap dispenser restroom in the storage building was broken.

Darrell E.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

lee W. 
Clasificación:
5.0

great customer service, very friendly people there

MICHEAL S. 
Clasificación:
5.0

They very professional.

Celso V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANITA H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Alandria W. 
Clasificación:
5.0

Everyone was very helpful and explained the process to me clearly. You have a great staff and the facility is clean and workable for all types of uses. Thanks to all the staff.

Rodney R.  |  First Impressions 
Clasificación:
4.0

I was a bit irritated at first but , it all worked out in the end.

geraldine m.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Adam B.  |  Overall Experience 
Clasificación:
5.0

I’ve always used U Hal as my storage place for my personal belongings I need the near future if I ever have to use it again I will come back to U Hal I’m Franklin and Gastonia you’ll have always been if I needed any questions they were always answeredIf I had any problems they were always resolved you guys keep up the good work thank you

Patricia C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

BARBARA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole C. 
Clasificación:
4.0

El cliente no dejó un comentario.

olivia P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis R. 
Clasificación:
5.0

Ninguno

Priscilla J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CANDY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph W. 
Clasificación:
5.0

The entire process went very smoothly,

Antony H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Iris E. 
Clasificación:
5.0

Cindy's a rock star!

Randy H.  |  Overall Experience 
Clasificación:
5.0

Cindy's the bomb!!!!

randy H. 
Clasificación:
4.0

Trailer, when empty, is incredibly noisy to tow. Maybe some kind of improvement there?

Christopher B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SARAH P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathaniel A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brett B. 
Clasificación:
1.0

In general bad experience. Equipment not there. Double charged. No way to drop the trailer ourselves. General rudeness of staff, staff throwing the trailers in to one another is probably the reason the one I ordered was broke.

Jessica H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Madison S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

stacy W. 
Clasificación:
4.0

El cliente no dejó un comentario.

thomas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

hal a.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan G. 
Clasificación:
5.0

2nd time here. I'll keep coming back if ever applicable

Randy H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

Jacob was very helpful and answered all my questions.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
3.0

I was first given a van that had active/live roaches on it. Then asked to change vehicles. Upon departure and returning the vehicle i was told everything was good an ok. The. Was hit with a cleaning fee an a additional 100 dollars. Called an was super upset but wasn't helped.

Gilbrione B. 
Clasificación:
3.0

First time that I ever rented a vehicle in which I was asked for 3 different phone numbers to just rent the vehicle even thou they had a copy of my drivers license. Made me feel as if they excepted me to steal the highly visible U-HAUL vehicle.

SAMUEL R. 
Clasificación:
5.0

I had to ask young lady attending to me if she was gonna wear her mask as I watched her wait in 3 customers in front of me with the mask down off both her nose and mouth.

patricia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GENA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

joseph C. 
Clasificación:
5.0

We ordered an appliance dolly and when we received it the strap was broken, which was one reason why we ordered it in the first place. Other than that the truck was clean and we'll maintained

bryant O. 
Clasificación:
5.0

You can improve by teaching your employees how to be courteous to customers. I had a bad experience with the lady who helped me and her attitude that was not good

Tanya C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery S. 
Clasificación:
5.0

Excellent location -- had us checked and out of there in 5-10 minutes.

Robert B. 
Clasificación:
4.0

El cliente no dejó un comentario.

John V. 
Clasificación:
3.0

Its a good location. Had a good amount of staff.

Michael W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua W. 
Clasificación:
3.0

Keep up the good work.

PEARLEE J. 
Clasificación:
3.0

Van interior and especially exterior had not been cleaned before use. I didn't make an issue of this because I was on a time schedule. I did make sure to sweep out both the inside of the cab and cargo area. This location needs to make sure the vehicle is cleaned before use, especially now with what our country is going through.

Dwayne T. 
Clasificación:
5.0

Everyone there was extremely helpful--especially Christina. We would recommend this site highly.

ALLAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL B. 
Clasificación:
4.0

Everything was 👌

JACK M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Nicole B. 
Clasificación:
5.0

Every thing looks good..Thank You-all.

Kendall A. 
Clasificación:
1.0

El cliente no dejó un comentario.

jessica M. 
Clasificación:
4.0

Pick up was fast and easy. Conveniently located.

MARCO S. 
Clasificación:
2.0

I drove 13 miles for this rental. When I returned the vehicle, the employee simply said, "You're all good." Then the contact came through via email with a $21 charge for fueling. The gas gauge had barely moved; I had perhaps used a gallon of gas. "All good" sounded to me like there wouldn't be a surcharge. If he had told me they would charge, I would have gone across the street and put a gallon of fuel in the tank to avoid the charge. I know the contract specifies fueling; but don't mislead customers about enforcement. I have rented from U-haul for years. They have always come out on the plus side with the gas in their vehicles. I'm generous to a fault. Shame on me.

CLIFFORD O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Calvin M. 
Clasificación:
4.0

El cliente no dejó un comentario.

GLORIAJEAN H. 
Clasificación:
1.0

No drop box no help nothing. Just a lot a truck and an off hr employee

shaka S. 
Clasificación:
5.0

This location was awesome. Personnel made it all happen since my order was never transferred to this location. However, my UHaul experience was less than poor. I made reservations 3 weeks in advance. My pickup location was moved to 4 different locations due to no truck available.. Was denied mileage exemption. Was denied closer return location...Should have been compensated for my less than poor overall experiencel!

john W. 
Clasificación:
2.0

I had a very subpar experience while picking up my rental. The on-phone reservation portion went off without a hitch. The representative I spoke with was pleasant and proficient. I regret not getting her name. However, the in-person store pickup portion was regrettable. I had the misfortune of interacting with a Madison Mistry who was aloof, uninterested, and unprofessional at helping me and the other customer who were waiting to pickup our reservations. She walked in, sat down behind the desk, and crossed her legs. She did this without even acknowledging we were alive, never mind standing in wait of someone to assist us. The other customer said something, which prompted Ms. Mistry to say, "Yeah, I'm ready whenever you are." At that point I informed her that it was rude to just walk in and not even greet us, and let us know that you're ready to help us. We were waiting for her to say something because we thought she was still assisting another customer outside -- and we told her that as well. The other customer and I did not know each other, but were on one accord with the lack of customer service from Ms. Mistry. The floor of the truck that I reserved was covered in red dirt when I picked it up. I didn't want to be blamed for that so I cleaned it up before turning it in while at the gas station. I was so flummoxed by my experience, that I called corporate Uhaul while in route to my destination. The representative was, once again, very understanding, empathized, apologetic, and promised a result from the GM of this particular location. A lot of corporate representatives say this, and it's usually just to placate you, but imagine my surprise when I actually received a phone call from the GM of this location. She was lovely, Ms. Madison (different from the young lady I had the encounter with) and I spoke for a brief moment, but in that moment she promised me (and I definitely believe her), that re-training would be implemented, and she thanked me for bringing the issue to her attention. I wanted to assure her that I did not want the young lady to lose her job, but just be better at it. And assured me that she would not lose her job, but that re-training would definitely be had. And as a cherry on top, she issued me partial refund! She didn't have to do that, but she wanted to make it right. Now that's great customer service recovery...and retention!

Eunice D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSSELL E. 
Clasificación:
5.0

The service Technician was very friendly and knowledgeable the staff was full of energy and helpful I would go through U haul for all my moving and storage needs thanks again

DENNIS B. 
Clasificación:
4.0

El cliente no dejó un comentario.

glenn R. 
Clasificación:
5.0

El cliente no dejó un comentario.

kenneth M. 
Clasificación:
5.0

I would recommend U-Haul to everyone I know thank you U-Haul.

lori t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Willie M.  |  First Impressions 
Clasificación:
1.0

Ill never use uhaul again

Kevin B.  |  Overall Experience 
Clasificación:
1.0

I had to go all the way to Walmart and purchase a Brinks lock because this U-Haul location did not have one on the day I moved in. Then two days later they moved me out without my permission. My lock was cut off and they went through my stuff. I was told it was to find out who the storage unit belonged to but that should have been in the computer along with my phone number. Nobody bothered to call me to ask me if I had moved out before cutting my lock off. The day they cut my lock off I got a phone call asking if I had two storage units. I told them I just had one and they said ok. They never mentioned they had cut my lock off. There was no apology or offer to replace my Brinks lock. They did give me a u-haul lock. I didn't find out the lock had been removed until I arrived at the storage unit on Friday and my keys did not work. Luckily I arrived during office hours. I asked the ladies in the office why my lock was switched and there was a white tag on the door but nobody seemed to know what a white tag meant. They eventually found the keys to the new lock and I moved out.

Derek C.  |  First Impressions 
Clasificación:
2.0

My access card didn't work and I rented a moving truck to move my things a couldn't due to my access card being denied twice so I wasted a whole u-haul rental when I should have been moving. I contacted customer service only to be told after going in circles that they have no access to the cards to help me so it was a waste of time and I still need to move. hopefully U-Haul pays for another day because it's their fault that I can't have access to get to my storage because my card doesn't work and you don't open back up until 9 on Sunday and my truck is due back at that time.

Zephaniah M.  |  First Impressions 
Clasificación:
5.0

Every step of the way we were helped by members of the team. Storage facility was climate controlled which was great during the heat of the summer. Staff was accommodating while our very large moving truck occupied the loading dock. Highly recommend.

colleen l.  |  Overall Experience 
Clasificación:
5.0

Enjoyed the experience!

BRENDA H.  |  Overall Experience 
Clasificación:
5.0

I loved everything about it I had one of the biggest storage sizes sand it was a breeze moving out, I also loved that there was no bugs.

Irene G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDSEY S.  |  Overall Experience 
Clasificación:
3.0

I have used this location several times. Parking is an issue. The rental trucks are parked and stored where customers are supposed to park to load and unload. If you don't have a way for your customers to use your facility then it is useless. I moved to a new facility that is more accessible. Also the temperature is 80 degrees upstairs making it hard to work in your space.

Michelle G.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

CHAD C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Sharon P.  |  Overall Experience 
Clasificación:
5.0

This facility was clean and well maintained. I would highly recommend it.

JANE P.  |  Overall Experience 
Clasificación:
5.0

¡Gracias!

debbie h.  |  Overall Experience 
Clasificación:
4.0

The staff was stretched out. I spent 20 minutes on the phone reserving truck and storage, 20 minutes trying to provide online info that obviously didn't transmit, 30 minutes checking in at the facility for truck, 20 minutes getting storage. I had to provide 4 phone numbers, and an address other than my own which seems a bit excessive. Truck and Facility very clean.

Ricky d.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

sapan k.  |  Overall Experience 
Clasificación:
5.0

perfect size and location for our needs. friendly staff

Teddi D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

kimberly C.  |  Overall Experience 
Clasificación:
5.0

Bueno

paul j.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service and clean, secure facility. Highly recommend.

JOYE R.  |  Overall Experience 
Clasificación:
5.0

Good experience

paul j.  |  First Impressions 
Clasificación:
5.0

Great experience

melinda d.  |  Overall Experience 
Clasificación:
5.0

Staff very helpful and frendly.

Brian B.  |  First Impressions 
Clasificación:
5.0

Everything was fine

Lynda S.  |  Overall Experience 
Clasificación:
5.0

I felt attended to as a person, as well as a valued customer of U-Haul

paul j.  |  Overall Experience 
Clasificación:
5.0

Customer service was outstanding. Great experience and would recommend this location to anyone in this area who is looking for a storage facility.

melinda d.  |  First Impressions 
Clasificación:
5.0

very great place

CHRISTOPHER S.  |  Overall Experience 
Clasificación:
5.0

The staff was very professional and helpful

astride d.  |  First Impressions 
Clasificación:
5.0

It was an excellent experience. Staff was very helpful and knowledgeable. I highly recommend Uhaul of Gastonia.

melissa l.  |  Overall Experience 
Clasificación:
5.0

Great Customer Service. Those ladies rock!

casey P.  |  First Impressions 
Clasificación:
4.0

My biggest complaint would be that they park and store large trucks at the dock most of the time and this makes getting in to unload a trailer or anything more difficult due to no space

JOSEPH B.  |  Overall Experience 
Clasificación:
5.0

My representative was very patient and courteous.

Duane R.  |  First Impressions 
Clasificación:
5.0

Excellent service

jeffrey g.  |  First Impressions 
Clasificación:
1.0

Do not use Uhaul They will rip you off I have rented a van checked it in on July 14th 3 days later my Credit card Was charged 1,100 dollars they said was damaged When I return it that was a lie

donna s.  |  First Impressions 
Clasificación:
4.0

N/C

Mary W.  |  Overall Experience 
Clasificación:
5.0

No complaints :)

Debrena C.  |  Overall Experience 
Clasificación:
3.0

Unfortunately my property got damaged from water with no explanation

JACK B.  |  Overall Experience 
Clasificación:
4.0

Prices change to often. I had a small unit and price was not reasonable.

talma c.  |  Overall Experience 
Clasificación:
3.0

Incremental price increases (every 6 months), are ridiculous. If I raised prices in my business every 6 months, I'd be out of business in no time.

PETER M.  |  Overall Experience 
Clasificación:
2.0

Needed a 10 x 15 , was NOT told it would be 3 seperate units of 5x10 each, requested climate control, not done either. Was not told i would have to load carts use an elevator to go 2nd floor!!! Mess!!

Linda H.  |  First Impressions 
Clasificación:
1.0

No comment just poor service

William K.  |  Overall Experience 
Clasificación:
5.0

Very courteous staff at Gastonia location, very helpful and friendly.

Sidney F.  |  First Impressions 
Clasificación:
4.0

Grey and friendly staff.

Mayra M.  |  Overall Experience 
Clasificación:
5.0

Ok

ANTONIO K.  |  Overall Experience 
Clasificación:
4.0

Thanks

jose m.  |  Overall Experience 
Clasificación:
4.0

Gracias.

stella o.  |  First Impressions 
Clasificación:
4.0

It would have been excellent but I have a $20 credit and I wasn't able to receive it at time of checkout, which would have been ok except no one was able to tell me when and how I will get it.

Evon H.  |  Overall Experience 
Clasificación:
5.0

The customer service was awesome. I was greeted with a smile and when I asked if I could get a unit in a certain area the rep was happy to help . we have used them in the past and will always come bac

Rodney c.  |  First Impressions 
Clasificación:
4.0

Would not recommend to anyone due to the fact that our storage rental was bank draft and we emptied our unit 4 days after draft was taken. Was told that they DO NOT prorate. Charged a mo. for 4 day

TONY V.  |  Overall Experience 
Clasificación:
5.0

I like the staff they were very helpful and courteous thank you so much

Jamie A.  |  Overall Experience 
Clasificación:
5.0

Very courteous

michael j. | Reservación
Clasificación:
5.0

I called on Nov 2 to rent a pickup and have my 2 U Boxes ready on Nov 7. When I arrived the boxes weren't ready. They could not be ready until after 5pm on the 6th but it all worked out.

Rudy j.  |  Overall Experience 
Clasificación:
5.0

I used this facility for over a year and there were never any issues. The place is well lit and secure.

Eric S.  |  Overall Experience 
Clasificación:
5.0

Great experience.

terry w.  |  Overall Experience 
Clasificación:
5.0

Cindy and her staff have a wonderful attitude. Thanks

Freddie G. | Reservación
Clasificación:
4.0

The lady helping me was very professional. The only complaint I have was there was a very long line with only one person working in the front. I was in line for a very long time and was paying movers.

Tracy B. | Reservación
Clasificación:
2.0

I moved out in July U-Haul was still trying to get money out of me for unit I did not have I paid for money that already had been paid for paying twice for one month or they was threatening to sell my

Kamarkeio m.  |  Overall Experience 
Clasificación:
4.0

I left for two reasons, 1. The cost of the unit kept rising, there are other storage facilities in the area that are less expensive and have the same amenities. 2. The unloading area was filled with

ELMER P.  |  Overall Experience 
Clasificación:
5.0

I love this U-Haul facility! It is the best! All the staff are super-nice and helpful and I will always use this facility when I need to

Debra M.  |  Overall Experience 
Clasificación:
5.0

Great Service!

John K. | Reservación
Clasificación:
5.0

Well Done! The facility is very clean and secure, the vehicles are in great shape and the Staff is Polite & Professional with a Positive Attitude...

VERNON J.  |  Overall Experience 
Clasificación:
5.0

¡Gracias!

CARRIE R.  |  Overall Experience 
Clasificación:
5.0

I was very pleased with your business and if I ever have to use it again I will come back to you I wish you all the best and thank you for everything have a good day

rebecca m.  |  Overall Experience 
Clasificación:
5.0

Good customer service, clean facilities... only minor problem I had was the difficulty to get the storage unit locking mechanism to lock... Despite that, this is a great location with great people!!!

WILLIAM A. | Reservación
Clasificación:
3.0

Very limited access hours. And price kept rising

ANDREW P.  |  Overall Experience 
Clasificación:
5.0

Great staff

janice b.  |  Overall Experience 
Clasificación:
5.0

Cindy and her staff were truly amazing. Always willing to go the extra mile for the patron. That's why I've used them several times over the years. I'd recommend them to any one

KEVIN M.  |  Overall Experience 
Clasificación:
3.0

A bit pricey but overall good.

Mayela V.  |  Overall Experience 
Clasificación:
5.0

The office manager was great! She escorted me to my vehicle and made me felt welcome. This was my second or third time dealing with them!

aeron j.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful .

EMANUEL r.  |  Overall Experience 
Clasificación:
5.0

Easy

sam f.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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