Very affordable rates and seamless service to rent a truck/van. I will recommend to whoever wanting to move.
Nikhil P.Customer Reviews for U-Haul Moving & Storage of Fremont
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Hi Les, We are truly happy with the hours and service at U-Haul. Thanks for accommodating our ad-hoc requests. Salaam Food Pantry
samreen s. | Overall ExperienceGood service by Amy
Irine S.The guy at the counter was great friendly knew what he was doing and I was in and out
timothy U.pickup tire pressure is low. pickup key battery is low
RAVI M.Les and Nathaniel are very helpful and a pleasure to do business with.
Charles D.Very easy checkin process. Clean vehicle. Transparent pricing
Ajith S.They are very professional and friendly
Andres O.I only rented for a few hours . But the truck was dirty . Inside the cab the windshield cover was stained from getting wet . So I'm unsure if that is where the odor was coining from . Overall I'd rent from there again . The process was quick and easy . The staff was very thoughtful.
Joyce G.It's the person who recommended moving company who canceled on me and I had to pay more to get someone else to get me moved. It was the first representative who recommended a vendor who was rude and didn't speak English. You should never recommend a vendor who is not ethical and who doesn't speak English. I need to get refunded for what I went through
sonia K.Great people to work at in this location, had the equipment ready to go ahead of the pickup time. Plenty of fuel for the job I needed the truck for, and I could tell the people I worked with wanted me to have a good experience. I've used this location before from needs ranging from small trailers to mid-sized box trucks, always a consistent and positive experience there. The way these people run this location it makes renting something to get a job done an easier answer than trying to make do with what I have and bypassing the rental. Exactly what I'd expect from a rental shop that wants to stay running and keep their customers happy and business returning.
Timothy S.Les rocks! Consummate professional. Takes customer satisfaction very seriously.
Raymond R. | Overall ExperienceThe guy that helped us check out the trailer was amazing. He really went above and beyond to take apart the rear panels in my car to get the tow lights working again. 10/10
Emily M.Very satisfied - great job!
Peter M.hello I really like using your company, the cars are always clean fueled it saves time thank you very much the people who work are friendly .
Ramil C.Good service
Deanna P.Fast friendly service
Tabatha M.Nothing excellent service
Brad F.The employees at this location were great and more helpful than other locations.
Wayne H.The A/C was sporadically working. It would be functioning for about 5 minutes, before it stopped. And then either resume while fiddling with the knobs or after turning it off for some time. The fan appeared to be the problem.
Kunal K.Nathaniel was friendly, polite and very helpful
Tabatha M.Staff was helpful as was the unit. Excellent price! The building itself could use air conditioning. Moving during the summer is very hot.
Mark C. | Overall Experienceclean and helpful for the need
Kailasam R.Nothing. I reserved a van. I was in and out in less than 10 mins. Driving away with the rental. So convenient. Thank you
DAVID G.The staff member was very helpful! He gave me clear directions and assistance. He helped change my equipment drop off location to this site which made my day much smoother (after a weekend of moving this was very appreciated).
molly s. | First ImpressionsVery helpful and professional
Luis V. | First ImpressionsGreat guys checked me in and out
Steve D.They were very helpful
Raymond E.Only that there was no more room in the after hours drop off lane, but other than that, very good customer service and value.
Andre E.Everything was great, thank you.
Brad F.Speedier check-in. Representative was very relaxed when processing my information. The directions to truck were for incorrect larger one and another rep had to help find. I secured reservation online yet had to duplicate the passing of certain info. Clarify that ramp isn't provided.
Bethany M.This was my first time renting a car hauler. I should have requested the U-Haul employee to remove the wheel ratchet straps for me at the time of pickup. I had a terrible time getting them off when loading the car. That was very frustrating.
brian S.Error after error
Trisha S.Great Customer service!
william B.More staff was needed. Long wait times due to this. The present staff was working quickly and efficiently.
Ryan T.The staff at this location is the A Team of Uhaul. Always a great job.
TERRY P.The entire experience was very positive. The employees i encountered at pickup and drop-off were friendly and professional.
Michael T.Excellent service
FEIZAL M.I rented an 8-foot pick-up for a local move. Nice experience with a clean truck in good condition. My only comment is the $19.95 a day price is a bit misleading. I drove the truck 50 miles total. The final bill was $104. The mileage charges add up quickly. I'm OK with the cost, but was surprised. Overall a great experience- competent help and good equipment.
Thomas E.Quick and friendly service!
Tami G.There are holes in the storage unit which after repeated followups only repaired one hole. I felt these are not clean and not maintained properly y for the same price yiu get a better facility.
SRIKANTH B. | Overall ExperienceDon't give a customer a vehicle that is dirty or that doesn't have a 1/2 tank gas to begin with and then charged them for that missing gas when I put the exact amount back in.
April D.The two separate entrances are a bit confusing and could do with additional signage.
JOHN G.Understaffed but friendly
Brennon N.Owner was incredibly kind and was very calm during a hectic time. He was an excellent customer service representative and made the moving experience enjoyable
Kevin R.Nice facility. Fast friendly service. Easy drop off. Same can be said about the facility on Thornton avenue in Fremont Uhaul has it together and good prices as well
james S.Overcharged on gas. I had to send proof to dispute. Luckily the online customer service representative credited the amount back to us.
Frank L.The hitch installation was done very carefully, in a high quality manner. Everything was perfect.
Prashant S.Excellent
franklyn N.Wow. What a great experience we had with Les and his team. He really helped us start our business. Thank you
Tara R.I rented the motorcycle trailer and there were two front tiedown shackles that were missing/not installed.
Juan G.U haul grimmer is top shelf they are the best, great service respectful Employees. 💪
MARTIN R.Great service
JAGDEEP J.Friendly and efficient staff .
Utthaman T.No gas in It
Marcos L.Brian, who helped me was excellent in explaining everything and showing me how my storage unit worked. The process was easy.
SANDRA S. | First ImpressionsI am very disappointed that my stuff was wet from the storage unit that was out side. I paid almost $170 a month this is Unacceptable!!!
Heather M. | Overall ExperienceGreat customer service. They were very professional and well detailed.
Juan G. | First ImpressionsBeen with them for years never unhappy they are prompt attentive to the customer and understand during these trying times we’re in. Manager gets my 5 gold ⭐️ ⭐️⭐️⭐️⭐️ always helpful. Staff is great as well. Highly recommend them.
MARILYN H. | First ImpressionsLes was very patient and helpful whenever I called
Sumita G. | Overall ExperienceMy Togo place for all transportation and storage needs . Specially this location with les and bryan. They are very knowledgeable , quick and easy to work with. They are the best always.
Praveen S. | Overall ExperienceI have email my feedback to jobs uhaul.com. This facility seems like more workers are needed so customers don't have to wait. Management should notify customers when they decide to cut a customer's lock just to replace it eith one they deem more secure. It's inconvenient for customers not to be able to access their unit then have to wait for a rep to cut the lock because they don't know where the keys are located. All staff could use soft skills, cultural sensitivity, diversity & inclusion training as well. Staff members were referring to me as "the black girl" which is inappropriate. I don't think they meant any harm but it's 2022, we should know there's a professional way to interact with the public. Rent was raised during my time renting here and frankly I don't see why. As I left the facility, I noticed there was a black cabinet someone left. Obviously the rent increase is not covering more staff or cleaning.
Shayla J. | Overall ExperienceSuperb experience with the staff and storing process. Best storage place ever!
ZEN Z. | Overall ExperienceBrian was most helpful. He was the only person working when I got there and was able to manage multiple customers including myself. He went above my expectations!
Burton C. | First ImpressionsI cannot say enough good things about Les and his team.. Les went above and beyond my expectations and I am genuinely grateful for his assistance.
Wael F. | First ImpressionsPerfect
Prashant S. | Overall ExperienceLes your staff is extremely friendly helpful Marlon has always been friendly and helpful to us. Nick was very helpful and came up with a solution to my propane tank problem ty.
carol s. | First ImpressionsEvery time, I went to pay for the needed help, there was no employee to be seen. Most of the time, I had to wait more than half an hour for someone to show up.
urmilaben P. | Overall ExperienceAll the gentlemen working there that assisted me were extremely professional, courteous, and just a joy to work with. Best U-haul facility and staff ever! :)
Raymond R. | First ImpressionsLes and his crew took most excellent care of us and our storage needs!
Jeffrey P. | Overall ExperienceSalute to mr Hallas ,the way he greets and treat his customers and his employees or well said colleagues as well ,,,and I do appreciate them all for the best service all the time I was there ...
Sukhdev Singh K. | Overall Experiencebest service due to my experience with u-haul needs Les Hallas is a great guy , always helpful,and perfect due to your expectations the staff is also very knowledgable and helpful to customers over all i am , and will go always to u-haul fremont ca ,,,,,s s kalsi
Sukhdev Singh K. | Overall ExperienceWe appreciate the free month the manager gave us.
carla a. | Overall ExperienceStaff was very helpful
Pamela M. | First ImpressionsGreat people. Working with you guys and les was great. Would recommend you to all my family and friends. Thanks
David C. | Overall ExperienceI was given unit 402. When arriving yesterday to pick up an item, I learned that my unit leaks. I had 6 boxes that got soaked, three of which I lost property. My 8ft tall Christmas tree won't show any colors, essentially ruined.
Anthony R. | Overall ExperienceLes was very helpful and responsive
WILLIAM R. | Overall ExperienceGreat Service
Prashant S. | First ImpressionsThe storage manager, Justin, was extremely helpful in making the whole move out process a smoother and pleasant experience. I truly appreciate his great support with the move-out.
Venkatesh B. | Overall ExperienceNo one said i would have yo use some latter to get it was stupid and i will be moving out. Plus one of the employees said alot of stuff had been broken into and stolen.
becky w. | Online Move InVery friendly and helpful staff!
JUDITH T. | Overall ExperienceLes has been awesome and professional since day one. I loved this place and all they had to offer. All staff were always kind, helpful, and professional whenever I had any needs. I only left because Covid-19 impacted my finances.
Raymond R. | Overall ExperienceExcellent Service
Prashant S. | First ImpressionsI reserved a 4x6x8 online, and a Van. When we got to Uhaul they didn’t have the storage unit we reserved, so I had take a larger unit which is $100 dollars a month more. We didn’t look into any other storage solutions because we were at the location ready to unload.
Adrian C. | First ImpressionsGreat place to store my stuff. Staff is excellent
Jack H. | Overall ExperienceEnded up taking a larger than necessary unit because the smaller converted trailer smelled very musky. Staff was great. Liked 24 hour access to converted box truck unit. 😊 liked to repurposing of TruckS and trailers. Great idea.
michelle i. | Overall ExperienceCostumer service was great, manager really knows his stuff. Would come back again.
victor u. | First ImpressionsManager is awesome and very helpful.given me unit clean as new.
HARBINDER S. | First ImpressionsGreat service, convenient location and clean facilities
Ankit B. | Overall ExperienceExcellent service, convenient.
Thomas C. | Overall ExperienceGreat Staff. Quick to help, Not a fan of the two level locker set up, but it is what it is.
Tom H. | Overall ExperienceLes and his team are down to earth and professionals. They give you their undivided attention and provide updates as needed. Thanks guys.
Dave D. | Overall ExperienceHad a good experience with this storage site. Staff was helpful and friendly.
Emanuel L. | Overall ExperienceAll personnel including the site manager were extremely knowledgeable and adroit at their jobs. They were also very professional and friendly.
Nader B. | Overall ExperienceStorage unit was very secure
MARTIN B. | Overall ExperienceGreat customer service , the gentleman and young lady working were very professional and courteous , answered all my mom’s questions and made us fill welcomed, thanks they deserve a raise no joke
vera e. | First ImpressionsBe aware that outside storage units - eg repurposed Uhaul cabs - are weather RESISTANT not weather PROOF
Arkadi K. | Overall ExperienceFriendly staff, good service...
Robert P. | First ImpressionsThat team is awesome!! Almost as good as 707061!!!!
Dave D. | First ImpressionsStaff was professional...
Rahn S. | First ImpressionsPerfect for my storage needs!
Brett G. | Overall ExperienceThe only reason I stayed was because of SWEET DAVID. I reeaervrd a “first floor” unit (misleading “upper unit with dangerous ladder,”) David kindly apologized and explained- took time to show me, etc.
Karen Y. | First Impressions.
Nelson F. | First ImpressionsGreat service. Flexible and convenient. Friendly staff. Had a problem towards the end with invoicing but the staff resolved it quickly, taking responsibility for the error and fixing the problem to me
Philipp C. | Overall ExperienceLES HALLA, General Manager - helped me - he Is Very Professional, and, patient - I Appreciate That Very Much - my experience was Very Good Thanks to Mr. Halla - Thank You !
Gerard T. | ReservationMy experience at this location has been always the best Amon all the other locations at Fremont,ca
FATIMAH H. | ReservationI would suggest that you install sensor lights inside each locker so that the light comes on when there is someone in the locker and goes out when the locker is closed. The locker I had was too dark.
cristopher j. | Overall ExperienceGreat service, they went up and beyond.
joaquin r. | Overall ExperienceVery Good, This was my second experience. I am happy with service at all locations, I have gone.
Jay S. | ReservationI was with U-Haul moving and storage for over 2 years . Would definitely recommend you guys
deborah s. | Overall ExperienceAll in all I had a good experience with this facility. There was an incident where my unit was almost broken into. Dim lighting and no camera coverage.
AL C. | Overall ExperienceI found the storage yard well maintained and staff helpful
Ruth s. | Overall ExperienceJustin was very, very helpful and understanding. He went above and beyond in assisting me with my truck/trailer return and storage rental.
Ian R. | Overall Experiencetook care of my needs
joseph g. | Overall Experience