Customer Reviews for U-Haul Moving & Storage of Florence

2104 comentarios

369 N Irby St   Florence, SC 29501
(Intersection W Sumter St)

(843) 665-4061

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(843) 665-4061

369 N Irby St
Florence, SC 29501
(Intersection W Sumter St)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Morris O. 
Clasificación:
1.0

El cliente no dejó un comentario.

Dominic W. 
Clasificación:
5.0

Very accommodating!!

Sonya C.  |  Overall Experience 
Clasificación:
5.0

Uhaul trucks need cruise control driving a thousand miles with no cruise control sucks and maybe invest in diesels for better fuel economy to help offset the cost of a one way rental. Also on one ways it might help if you had unlimited mileage like a rental car but offset with a higher rental rate on the truck for one way.

Alan R. 
Clasificación:
4.0

I was not offering the free month advertised on a sticker in the van that we rented from U-Haul. I am not pleased with that. Please contact me at 803-840-6252

John M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas H. 
Clasificación:
5.0

El cliente no dejó un comentario.

jason B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry C. 
Clasificación:
5.0

We made the reservation at a different location. The manager failed to tell us we had 1 1/2 hours to pick up the trailer we rented. Otherwise it would be canceled. Luckily the location we picked up from had another trailer available.

Homer B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa C.  |  First Impressions 
Clasificación:
5.0

The staff here is amazing!! They have most definitely created a loyal/repeat client over the past year dub to the numerous, overwhelming pleasurable experiences that I have had! I just wish that the main call center and live chat center had a fraction of the decency of what this store has, the live chat and call center has an average hold time of well over 30 minutes and subsequently when you finally get through it's a fifty/fifty chance of them purposely disconnecting the phone call or live chat! I highly praise Brett and his team of amazing employees that I have become well known to. I must say they are top notch and I highly recommend!!! -Josh T.

Joshua T. 
Clasificación:
5.0

Good, exactly what I want for storage unit.,

Genesis A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDER D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bianca J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rechel A. 
Clasificación:
3.0

El cliente no dejó un comentario.

demetrius D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roberto V. 
Clasificación:
5.0

Jesse is excellent

Matthew D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gloria C. 
Clasificación:
5.0

Alyssa was most helpful!!

Frances C. 
Clasificación:
5.0

Not the fault of the location, but my pickup location was changed twice within twenty hours of pickup. This was frustrating as the final pick up location was twenty miles further than the original location.

Michael P. 
Clasificación:
3.0

Clean the trucks

Tyrone O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew D. 
Clasificación:
5.0

The young lady who delivered and picked up the boxes was especially helpful and friendly. Highly recommended.

Douglas A. 
Clasificación:
5.0

Tire poor condition

Joseph H. 
Clasificación:
5.0

Awesome customer service, quick return and checkin

Benjamin M. 
Clasificación:
5.0

Your staff was outstanding, I feel very good about doing business with your company!

Rudell A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Renee M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen V. 
Clasificación:
4.0

Staff was helpful and polite. Tried calling location prior to arrival but unable to reach anyone to answer the phone with an automated stated wait time of over an hour to be able to speak to someone at this location. Inside of the trailer was still dirty from previous client use. Smelled of livestock or fertilizer. Return was easy and simple. Staff were overall helpful.

Joanne C. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMESALLEN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel D. 
Clasificación:
5.0

The mobile pickup is useless. I have rented from this location four times before, yet the past three times I've picked up with mobile, my driver's license has to be verified. Why?? How long does that take? There is no information on the screen telling me that “someone” has to look at my credentials. Please improve this. Other than UHaul corporate's mess on the pick up, this location is great. I pass three other UHaul partner locations on my way to this one because it's so much better than the others.

Megan F. 
Clasificación:
5.0

Everything is good

Lex B. 
Clasificación:
5.0

This uhaul is always good. No complaints!

TENISHA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jae H. 
Clasificación:
5.0

Not sure it was great

Adam R. 
Clasificación:
1.0

The employees use their own phones to take pictures of your id that they say gets uploaded to the computer. That is a breach of my PII and I won't be back!

Sasha T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robbie E. 
Clasificación:
5.0

Jessie was professional, prompt and courteous Exceeded my expectations thank you

AJ V. 
Clasificación:
2.0

When I arrived, the unit I had reserved online was not available. Full disclosure, my reservation was for Saturday; 3/28, but I did not check in until Sunday, 3/29. The online system and the store location did not have the same information. The unit I reserved was not available. A 10x10 unit was recommended which I took at the higher rate. During my move in, the storage room was barely able to hold my belongings. I wasn't able to fit everything in the storage unit and ended up having to secure other means of storage. Overall, make sure the online system is up to date. Also, the cashier did give a discount because of the inconvenience; however, the lack of space in the unit recommended by the gentlemen was insufficient.

Chad B.  |  First Impressions 
Clasificación:
3.0

Dropped off after hours. Couldn't get uhaul's online drop off verification to work. Kept saying it couldn't locate my reservation. Called and spoke with someone who said they were making a note of the problem. Prior to this I called 1-800-go-uhaul and got permission to keep the truck a little longer than the original drop off time. I called next day to make sure everything was taken care of and found out I was charged additional money. Company states they had no record of me speaking with anyone on either occasion even though when you call in it says you're phone call is being recorded. Total scam! Had permission from uhaul to keep truck until 8pm instead of returning that morning by 10a due to severe weather etc. Returned truck by 6pm but still got charged for another whole day and another whole day of their insurance that I didn't want in the first place even after getting permission. HORRIBLE EXPERIENCE ALL THE WAY AROUND!! Go with another company. Save yourself the headache!

WILLIAM C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ralph B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Sharon M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MEGAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith F. 
Clasificación:
5.0

The guy who helped me was very friendly and made the process very easy!

Austin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elijah T. 
Clasificación:
5.0

Always the best. Thanks.

Gerald P. 
Clasificación:
5.0

I personally think for a 4 day rental 331 is extremely high. When I talked with the lady she told me 78 dollars for 2 days so that would be 156. 88 dollars in miles and then 56 in insurance

Taylor L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zina W. 
Clasificación:
4.0

Good experience from all angles. Staff was helpful and friendly.

Jonathan A. 
Clasificación:
2.0

Prior to visiting this location, I was warned that management was racist by former customers. I ignored the warning and decided to secure a UHAUL through this location despite the warning. I take responsiblity for choosing the wrong return time in error. I chose 5 am and not 5 pm on Saturday 3/13/21. I was in a hurry when I made the reservation online. That however does not excuse the rude, unprofessional threatening tone and harsh language used by management regarding my error. My emergency contact was spoken to very rudely and called me very upset about the way she had been spoken to by a female employee. I then called UHAUL to explain my error at which time I was told to bring the truck back NOW and reprimanded like a chile regarding how much money I was causing this location to lose. I know that if I was caucasian this would have never happened. The PROPER way to handle this would have been " Ms. Spears, the UHAUL ws due back @ 5AM this morning, I was calling in reference to that". At which time we could have calmly reached a resolution. I have NEVER received this type of POOR SERVICE from any business. You would think I was his teenage daughter and had borrowed his car without permission. I will NEVER use this location or UHAUL again.

Naketra S. 
Clasificación:
5.0

We were given great help arranging and scheduling the equipment we needed. Check in at end of trip was quick and easy.

Don R. 
Clasificación:
4.0

El cliente no dejó un comentario.

MaLeaka H. 
Clasificación:
5.0

Nothing you guys are prefect

Nicole V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES H. 
Clasificación:
3.0

N/C

Alicia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony N. 
Clasificación:
5.0

Friendly manager & great customer service

Samonia M. 
Clasificación:
5.0

I did not notice anything that you need to do to improve your service at this time. My family and I have always been pleased with the products and services that your company provides. We will be contacting you UHAUL for our future moves.

Janetha N. 
Clasificación:
5.0

100 %

Albert J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Malika M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Edwin B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rhonda W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Minta T. 
Clasificación:
5.0

Make sure the locations are opened when they are supposed to be. There was a uhaul location in my town, but it wasn't opened. Therefore I had to drive 30-40 minutes away to pick up a uhaul to go 15 minutes from my home. The Florence location was very clean and the associate took very good care of us

Vonda D. 
Clasificación:
4.0

El cliente no dejó un comentario.

John N. 
Clasificación:
5.0

Jessie was the most professional, caring, and courteous person to work with.

Marie B. 
Clasificación:
4.0

The mobile checking in and out process seemed like it was more of a hassle than it could have been.

Jarrett P. 
Clasificación:
1.0

El cliente no dejó un comentario.

Sharon M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamaricus G. 
Clasificación:
5.0

I don't see any improvement needed. Thanks for your help in providing me the service I needed

Felicia H. 
Clasificación:
5.0

Amazingly simple and extremely

LARRY H. 
Clasificación:
1.0

Ally lies about reservations because she does not want to clean and get vehicles ready for new renters.

Tamie C. 
Clasificación:
1.0

Terrible customer service

Dareona L. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark S. 
Clasificación:
1.0

First, this store first canceled my reservation without contacting me. Second, when I attempted to call to the tell them I was running late, no one answered the phone. Lastly, I have been with this store for 6 years and when I returned my Uhaul Van because my truck was canceled, I returned my Van the same day at 5:20 pm (after hours) less than 24 hrs with more gas which was given to me, and less miles which was estimated. This location had the audacity to charge me a $20 convenience fee.

Edward Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
5.0

Be consistent

Chester M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tiffany M. 
Clasificación:
4.0

El cliente no dejó un comentario.

James A. 
Clasificación:
5.0

Excellent, Thank you for your support and service, Ms. BB

Barbara B.  |  Overall Experience 
Clasificación:
5.0

ALWAYS GREAT SERVICE

ronnie N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory J. 
Clasificación:
3.0

Everything was fine and in good order.

Gregory R. 
Clasificación:
5.0

Excellent service. Very nice staff. Thank you very much!

john H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamyra J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tara K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brittany G. 
Clasificación:
3.0

Renting a Uhaul Truck is an extremely expensive experience! Especially when returning to another state. I spent over $600 on the truck, $200 on gas and even more on tolls!!! I returned the truck a day early and with 100 miles less than the allotted amount and here it is 4 days later And I am still waiting for the refund! This amount of time is ridiculous as It didn't take 5 days for them to remove the funds from my card, I shouldn't have to wait to get my money back. It would be smarter to return it in cash instead of making a person wait days!

Amelia C. 
Clasificación:
1.0

Alissa the cashier at the store on Irby Street. She was very rude and unprofessional. Neither associates had a mask on when it is a requirement to do so. Both associates were having a conversation with each other about pulling the other person hair chin out in front of me. The uhaul was not clean and they lied about the gas handle amount. Alisa is rude and I will not recommend going to uhaul in Florence to get a rental.

Krystle C. 
Clasificación:
5.0

Nothing I can think of....all was good.

Larry M. 
Clasificación:
5.0

Used the online registration and the Drop Off was Super Fast & Super Easy.

David M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bernadette R. 
Clasificación:
5.0

Nothing . Everyone was very helpful in my last minute reservation upgrade.

Dennis T. 
Clasificación:
5.0

It would have been nice if the 20ft truck had cruise control and electric mirrors for ease of adjustment.

ROBERT A. 
Clasificación:
4.0

So, my only problem with this location, was that I was not sure where the office was. I entered from Irby street and had to wonder around to find the office. The young lady who greeted me here was very nice and efficient. We did not spend a lot of wasted time with her. I think that is really important because, like me, people will often be tired and ready to have their move over when they get to the drop off location.

ANN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca S. 
Clasificación:
4.0

Give refunds to cards faster

Anthony F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joann H. 
Clasificación:
3.0

It’s the roaches ....,, walked in and saw roaches going in and out of the units then I got my stuff out it was full of roaches had to just throw it away

Tiffany J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

leslie b.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Angela R.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

TYRONE C.  |  Overall Experience 
Clasificación:
1.0

Facility staff were very polite and went out of their way to help. Supervisor was snarky and had an overall pessimistic attitude. U-Haul computer system had an E-Alert on me for no reason at all and THEY MADE *ME* CALL 1-800-UHAUL TO CLEAR IT!!  Storage unit was up a flight of stairs and no freight elevator. Worst storage experience ever.

Mark P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Selena W.  |  First Impressions 
Clasificación:
2.0

Roaches were in the storage unit.

Valerie M.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Leah E.  |  First Impressions 
Clasificación:
5.0

It's helpful and convenient for storage and rentals,and very thankful. THANK YOU....

Genesis A.  |  First Impressions 
Clasificación:
5.0

Alessey was very when i was there to get checked in she was very nice from the very beginning to the end she was so nice to me and caring thank u for your kind ness

TYRONE C.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Arnold B.  |  Overall Experience 
Clasificación:
3.0

Overall it was average. I placed a reservation the night before for a unit and was packed and there for move in. Only to be told the unit I reserved still had merchandise from previous client. I was told by a rude African American, very unprofessional at the job that she spoke with the manager and I would have to come back after the client moved their belongings out. Of course this was not okay with me so she involved Larry which seems like he has to handle everything. Several customers waiting to be served and 3 employees, Larry being one and the only one trying to help everyone. He took me and got me a unit and I was able to move my stuff in. Thankful he was there. Oh,and I was told I got a free month for the inconvenience but they were doing that anyway for all renters....overall turned out okay.

Dana S.  |  First Impressions 
Clasificación:
5.0

Very good Have a nice day bye

mike g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila D.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

justin d.  |  Overall Experience 
Clasificación:
5.0

Friendly fast and clean.

Laura B.  |  First Impressions 
Clasificación:
4.0

I dealt with them for years and never had a problem

bernetha j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles H.  |  First Impressions 
Clasificación:
5.0

My check in agent was very helpful and she understood my disability concerns, and she located a lower access box for me. I was very happy and I thanked her.

Frank B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa D.  |  Overall Experience 
Clasificación:
5.0

This location gave me a new respect for u-haul. The staff and facilities were excellent.

James J.  |  Overall Experience 
Clasificación:
5.0

The move-out is wrong, but overall the experience was great. This is my second unit. I moved my things here about 2 years ago and never had an issue with my unit. Thanks for this security.

Genera S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Arnold B.  |  First Impressions 
Clasificación:
5.0

Friendly helpful staff all around. Didn't come across anyone that didn't seem interested in helping. Very clean facility.

James J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucinda C.  |  Overall Experience 
Clasificación:
5.0

Larry (Irby St. Florence, SC) was very helpful in finding the size storage unit to fit my needs. He walked us through the building and let us see actual units that were available and allowed me to choose between those. I wanted one on ground level, however one wasn't available but he located one that was right at the top of the stairs with a large door for easier access to load and unload large pieces of furniture. He was very polite and courteous. He answered any questions that I had even prior to me asking them. After renting the unit, he walked us back over to explain to us how to use the access key and then showed me how to put the lock on the door that I was also able to purchase from him. Excellent experience if you're needing a storage unit.

TRINA G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Juanita C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Sondra D.  |  First Impressions 
Clasificación:
5.0

csr was very polite and extremely helpful and professional

Brenda P.  |  First Impressions 
Clasificación:
5.0

The manager was awesome and advised me on the right size unit

AARON B.  |  First Impressions 
Clasificación:
3.0

It would have been a little more convenient to have access after hours. But overall, everything was good.

LARENZO W.  |  Overall Experience 
Clasificación:
5.0

Thanks for helping move and you all took care of my items. Gracias

willie h.  |  Overall Experience 
Clasificación:
5.0

Gracias

joan c.  |  Overall Experience 
Clasificación:
5.0

All the staff was helpful. Top Customer Service

Maxine G.  |  Overall Experience 
Clasificación:
4.0

From the very first moment everyone was helpful! They took their time and made sure we had what we needed! They exampled excellent customer service!!

Jamario F.  |  Overall Experience 
Clasificación:
5.0

My experience with U-Haul was great. The service and the facility were generally top-notch,and a terrific value. I will certainly use them again should I need to rent storage space in the future.

george w.  |  Overall Experience 
Clasificación:
3.0

There were so many roaches and roach eggs throughout my unit. Spiderwebs came with that, so the eggs were stuck every where. The unit was nice outside of the pest issue.

Carnella H.  |  Overall Experience 
Clasificación:
5.0

Everyone was very nice and helpful

LaRhonda M.  |  First Impressions 
Clasificación:
5.0

I appreciate everything I received from you guys!! You guys Rock! Mr. Bret handles his job to the bottom line and I appreciate hi in very much! Thanks, Ms. Fox

Latonya F.  |  Overall Experience 
Clasificación:
5.0

This site was AMAZING!!!!!. The staff was very friendly and helpful as well as knowledgeable.

Robert B.  |  Overall Experience 
Clasificación:
3.0

Keisha was extremely rude, she hung up on me. She was very argumentative and unprofessional.

TAMMY H.  |  Overall Experience 
Clasificación:
5.0

Excellent experience. Staff was terrific and we would definitely use them again.

MIKE R.  |  Overall Experience 
Clasificación:
5.0

Thank you for the outstanding service.

Thip T.  |  Overall Experience 
Clasificación:
5.0

Clean and well maintained. Friendly and helpful staff.

ROBYN S.  |  Overall Experience 
Clasificación:
5.0

Fantastic staff and very clean and secure

Joseph O.  |  Overall Experience 
Clasificación:
5.0

Very pleased

Angela M.  |  Overall Experience 
Clasificación:
5.0

Gracias

mary ann h.  |  Overall Experience 
Clasificación:
3.0

The score would be worse but the general manager did a great job fixing all the issues I had (vehicle and trailer turn in, no storage unit ready despite reservation). Kudos to him

RELOCATION D.  |  First Impressions 
Clasificación:
2.0

Great location! Initial contact to reserve the storage was pleasant. But as I interacted with Staff, they were rude in most encounters. Did not try to make situations more accommodating.

pat b.  |  Overall Experience 
Clasificación:
3.0

The truck I received was very old. The headlight were dim I couldn't see at night. The check engine light came on. This truck needs to be taken out of the fleet.

ALEXANDER F.  |  First Impressions 
Clasificación:
5.0

Fast and courteous service. Very clean and safe facility. They're on top of their game!

Joseph O.  |  First Impressions 
Clasificación:
5.0

Staff was helpful and friendly

Stephen C.  |  First Impressions 
Clasificación:
5.0

Very clean place. Very accomadating, Very nice crew. Would definitely go there again.

coleene c.  |  Overall Experience 
Clasificación:
5.0

Jessie the driver was great to work with.

phil e.  |  Overall Experience 
Clasificación:
5.0

Jaime is excellent!

Ellen i.  |  Overall Experience 
Clasificación:
5.0

Great service, outstanding facilities.

abdiel m.  |  First Impressions 
Clasificación:
4.0

Would highly recommend.

Vanessa D.  |  Overall Experience 
Clasificación:
5.0

I worked with a woman named Jessie who delivered my UHaul U-Box to Loris, SC. She was very accommodating and professional. Understands the customers needs and reacts appropriately. Very satisfied.

Erin G.  |  Overall Experience 
Clasificación:
5.0

This was my first time having to get a storage unit, and I'm so glad that I chose Uhaul. This waw a great facility, with great customer service! Nour matter what time I went to my unit, I felt safe!

Cheryl S.  |  Overall Experience 
Clasificación:
4.0

It has a better set up than the one we used recently: however, I am a bit worried about the rodents. I never saw them at my old one. Here I saw a lot. Hope they don't make a home in my things.

Genera S.  |  First Impressions 
Clasificación:
1.0

Will never use uhaul again for storage

Andrew B.  |  Overall Experience 
Clasificación:
5.0

Did not use the facility due having drop boxes. However Jessie was great to work with. Extremely friendly and helpful. Arrived at time stated and picked up empty boxes when scheduled.

Monique B.  |  Overall Experience 
Clasificación:
5.0

Awesome customer service!

forest L.  |  First Impressions 
Clasificación:
5.0

Thank you for your fast and friendly service. You made everything easier and I recomend you all. Once again, thank you!

shirley r.  |  Overall Experience 
Clasificación:
5.0

The gentlemen I worked with at U-Haul of Florence went above and beyond the call to duty; however, what I experienced thereafter made my move extremely stressful and horrible. Simply put - POOR.

Victoria H.  |  First Impressions 
Clasificación:
5.0

Service was great. Awesome folks at this location.

William S.  |  First Impressions 
Clasificación:
5.0

They are very good people

SABRINA D.  |  Overall Experience 
Clasificación:
5.0

Jesse is an excellent worker. Cannot praise her enough.

Brad J.  |  Overall Experience 
Clasificación:
5.0

Jessica was outstanding. She not only delivered my u box on time, but also assisted on a cost overcharge.

Michael H.  |  Overall Experience 
Clasificación:
5.0

Everything turned out perfectly. Staff very friendly and helpful.

Jack Y.  |  First Impressions 
Clasificación:
5.0

We never went to the facility, but the service was excellent. We were very happy with the entire process. The ladies on the phone when I ordered were extremely informative and helpful. ¡Gracias!

Jeffrey B.  |  Overall Experience 
Clasificación:
1.0

Absolutely horrendous customer service. Your website allowed me to book a unit in a size you didn't have. Poor service from the minute I walked in the door. I cancelled and booked with cubesmart!

Tracy H. | Reservación
Clasificación:
5.0

Hope never move again. If I do I would use uhaul boxes.

sally s.  |  Overall Experience 
Clasificación:
5.0

Great professionals!

elizaveta z.  |  Overall Experience 
Clasificación:
5.0

Above doesn't apply however, services used beyond anything expected. Used facility to store items till delivery to new home. No knowledge of site. Drivers were extraordinary!!!! Drivers are 5 star!!

Thersea L.  |  Overall Experience 
Clasificación:
4.0

The person that delivered the box, Jessie, was very helpful and customer oriented.

Trisha h.  |  Overall Experience 
Clasificación:
4.0

Would of been excellent but the storage was on the high side need to run more specials.

Tara M.  |  Overall Experience 
Clasificación:
5.0

Jessica Cottrell was amazing! We had to change dates so many times because of Hurricane Florence and each time she was more than accommodating. Her boss Steen Nathan was just as nice! Highly reccom

Allison R.  |  Overall Experience 
Clasificación:
5.0

Very professional and well run operation. They also have the best Delivery and Storage prices I've found. Their delivery driver, Jessie, was the ultimate professional and very courteous. Thanks Jessie

Herbert H.  |  Overall Experience 
Clasificación:
5.0

GREAT GUY TO WORK WITH VERY PROFESSIONAL

Donald B. | Reservación
Clasificación:
5.0

Excellent customer service

JOHN F.  |  Overall Experience 
Clasificación:
5.0

Very helpful. Grateful for their service and quickness during my emergency situation.

Kristina B. | Reservación
Clasificación:
5.0

I did my business by telephone.

melba p.  |  Overall Experience 
Clasificación:
5.0

Jessie the uhaul driver was very nice and kept in contact with us she is very much appreciated with our assistance when needed Thanks much !!!

Marilyn S.  |  Overall Experience 
Clasificación:
5.0

Extremely helpful folks helping us vacate our storage box from the Hurricane Matthew flooding. Thank you !

Ralph B.  |  Overall Experience 
Clasificación:
5.0

This uhaul location was excellent. My furniture and other merchandise was clean and safe while in storage and the truck I rented was clean and well maintained and the staff was excellent in helping me

jack m.  |  Overall Experience 
Clasificación:
5.0

Great job!

ANDREW S.  |  Overall Experience 
Clasificación:
5.0

Excellent service

elissa l.  |  Overall Experience 
Clasificación:
5.0

Service was excellent

Edwin K.  |  Overall Experience 
Clasificación:
5.0

This storage facility is extraordinary nice staff and great storage area with climate control. And excellent security I would recommend this company to everybody seeking to store precious items

jack m. | Reservación
Clasificación:
5.0

Great. Experience

KURT F.  |  Overall Experience 
Clasificación:
5.0

Steven Nathan (general manager of the Florence location) was ridiculously amazing to work with. He knows how to run a business and how to treat customers so they will want to return.

Bobby P.  |  Overall Experience 
Clasificación:
4.0

good price availability excellent

albert j. | Reservación
Clasificación:
5.0

always clean and the staff was airways supportive and friendly

ROBBIE M.  |  Overall Experience 
Clasificación:
4.0

great experience with Uhaul. only wish there were lights inside of the units themselves other than that no issues.

jarrett p.  |  Overall Experience 
Clasificación:
5.0

Thank you. The free month was so helpful after the expense of the move from Wisconsin!

William C.  |  Overall Experience 
Clasificación:
5.0

My experience was smooth and easy without any hassles.

LATASHA A.  |  Overall Experience 
Clasificación:
4.0

I needed two unit when I first got to town. The outside unit leaked but was satisfied overall.

Paul K.  |  Overall Experience 
Clasificación:
3.0

The manager was AWESOME, but on the last day of my storage 04/27/18 the employee was very RUDE with no customer service skills at all! Just nasty and Rude. talked me as if I was beneath him.

Cheryl C.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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