The young lady who delivered and picked up the boxes was especially helpful and friendly. Highly recommended.Douglas A.
Customer Reviews for U-Haul Moving & Storage of Florence
Florence, SC 29501
(Intersection W Sumter St)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Tire poor conditionJoseph H.
Awesome customer service, quick return and checkinBenjamin M.
Your staff was outstanding, I feel very good about doing business with your company!Rudell A. | First Impressions
El cliente no dejó un comentario.Renee M.
El cliente no dejó un comentario.Stephen V.
Staff was helpful and polite. Tried calling location prior to arrival but unable to reach anyone to answer the phone with an automated stated wait time of over an hour to be able to speak to someone at this location. Inside of the trailer was still dirty from previous client use. Smelled of livestock or fertilizer. Return was easy and simple. Staff were overall helpful.Joanne C.
El cliente no dejó un comentario.James H.
El cliente no dejó un comentario.JAMESALLEN O.
El cliente no dejó un comentario.Michael R.
El cliente no dejó un comentario.Samuel D.
The mobile pickup is useless. I have rented from this location four times before, yet the past three times I've picked up with mobile, my driver's license has to be verified. Why?? How long does that take? There is no information on the screen telling me that â€œsomeoneâ€ has to look at my credentials. Please improve this. Other than UHaul corporate's mess on the pick up, this location is great. I pass three other UHaul partner locations on my way to this one because it's so much better than the others.Megan F.
Everything is goodLex B.
This uhaul is always good. No complaints!TENISHA J.
El cliente no dejó un comentario.Andrew T.
El cliente no dejó un comentario.Jae H.
Not sure it was greatAdam R.
The employees use their own phones to take pictures of your id that they say gets uploaded to the computer. That is a breach of my PII and I won't be back!Sasha T.
El cliente no dejó un comentario.Robbie E.
Jessie was professional, prompt and courteous Exceeded my expectations thank youAJ V.
When I arrived, the unit I had reserved online was not available. Full disclosure, my reservation was for Saturday; 3/28, but I did not check in until Sunday, 3/29. The online system and the store location did not have the same information. The unit I reserved was not available. A 10x10 unit was recommended which I took at the higher rate. During my move in, the storage room was barely able to hold my belongings. I wasn't able to fit everything in the storage unit and ended up having to secure other means of storage. Overall, make sure the online system is up to date. Also, the cashier did give a discount because of the inconvenience; however, the lack of space in the unit recommended by the gentlemen was insufficient.Chad B. | First Impressions
Dropped off after hours. Couldn't get uhaul's online drop off verification to work. Kept saying it couldn't locate my reservation. Called and spoke with someone who said they were making a note of the problem. Prior to this I called 1-800-go-uhaul and got permission to keep the truck a little longer than the original drop off time. I called next day to make sure everything was taken care of and found out I was charged additional money. Company states they had no record of me speaking with anyone on either occasion even though when you call in it says you're phone call is being recorded. Total scam! Had permission from uhaul to keep truck until 8pm instead of returning that morning by 10a due to severe weather etc. Returned truck by 6pm but still got charged for another whole day and another whole day of their insurance that I didn't want in the first place even after getting permission. HORRIBLE EXPERIENCE ALL THE WAY AROUND!! Go with another company. Save yourself the headache!WILLIAM C.
El cliente no dejó un comentario.Ralph B.
El cliente no dejó un comentario.Sharon M.
El cliente no dejó un comentario.MEGAN H.
El cliente no dejó un comentario.Patricia W.
El cliente no dejó un comentario.Glenn W.
El cliente no dejó un comentario.Keith F.
The guy who helped me was very friendly and made the process very easy!Austin S.
El cliente no dejó un comentario.Rebecca P.
El cliente no dejó un comentario.Elijah T.
Always the best. Thanks.Gerald P.
I personally think for a 4 day rental 331 is extremely high. When I talked with the lady she told me 78 dollars for 2 days so that would be 156. 88 dollars in miles and then 56 in insuranceTaylor L.
El cliente no dejó un comentario.Zina W.
Good experience from all angles. Staff was helpful and friendly.Jonathan A.
Prior to visiting this location, I was warned that management was racist by former customers. I ignored the warning and decided to secure a UHAUL through this location despite the warning. I take responsiblity for choosing the wrong return time in error. I chose 5 am and not 5 pm on Saturday 3/13/21. I was in a hurry when I made the reservation online. That however does not excuse the rude, unprofessional threatening tone and harsh language used by management regarding my error. My emergency contact was spoken to very rudely and called me very upset about the way she had been spoken to by a female employee. I then called UHAUL to explain my error at which time I was told to bring the truck back NOW and reprimanded like a chile regarding how much money I was causing this location to lose. I know that if I was caucasian this would have never happened. The PROPER way to handle this would have been " Ms. Spears, the UHAUL ws due back @ 5AM this morning, I was calling in reference to that". At which time we could have calmly reached a resolution. I have NEVER received this type of POOR SERVICE from any business. You would think I was his teenage daughter and had borrowed his car without permission. I will NEVER use this location or UHAUL again.Naketra S.
We were given great help arranging and scheduling the equipment we needed. Check in at end of trip was quick and easy.Don R.
El cliente no dejó un comentario.MaLeaka H.
Nothing you guys are prefectNicole V.
El cliente no dejó un comentario.JAMES H.
El cliente no dejó un comentario.Anthony N.
Friendly manager & great customer serviceSamonia M.
I did not notice anything that you need to do to improve your service at this time. My family and I have always been pleased with the products and services that your company provides. We will be contacting you UHAUL for our future moves.Janetha N.
100 %Albert J.
El cliente no dejó un comentario.Malika M. | Overall Experience
El cliente no dejó un comentario.Edwin B.
El cliente no dejó un comentario.Rhonda W.
El cliente no dejó un comentario.Minta T.
Make sure the locations are opened when they are supposed to be. There was a uhaul location in my town, but it wasn't opened. Therefore I had to drive 30-40 minutes away to pick up a uhaul to go 15 minutes from my home. The Florence location was very clean and the associate took very good care of usVonda D.
El cliente no dejó un comentario.John N.
Jessie was the most professional, caring, and courteous person to work with.Marie B.
The mobile checking in and out process seemed like it was more of a hassle than it could have been.Jarrett P.
El cliente no dejó un comentario.Sharon M.
El cliente no dejó un comentario.Jamaricus G.
I don't see any improvement needed. Thanks for your help in providing me the service I neededFelicia H.
Amazingly simple and extremelyLARRY H.
Ally lies about reservations because she does not want to clean and get vehicles ready for new renters.Tamie C.
Terrible customer serviceDareona L.
El cliente no dejó un comentario.mark S.
First, this store first canceled my reservation without contacting me. Second, when I attempted to call to the tell them I was running late, no one answered the phone. Lastly, I have been with this store for 6 years and when I returned my Uhaul Van because my truck was canceled, I returned my Van the same day at 5:20 pm (after hours) less than 24 hrs with more gas which was given to me, and less miles which was estimated. This location had the audacity to charge me a $20 convenience fee.Edward Z.
El cliente no dejó un comentario.Robert P.
Be consistentChester M.
El cliente no dejó un comentario.Tiffany M.
El cliente no dejó un comentario.James A.
Excellent, Thank you for your support and service, Ms. BBBarbara B. | Overall Experience
ALWAYS GREAT SERVICEronnie N.
El cliente no dejó un comentario.Gregory J.
Everything was fine and in good order.Gregory R.
Excellent service. Very nice staff. Thank you very much!john H.
El cliente no dejó un comentario.Jamyra J. | First Impressions
El cliente no dejó un comentario.Tara K.
El cliente no dejó un comentario.Kelly Y.
El cliente no dejó un comentario.Deborah C.
El cliente no dejó un comentario.Brittany G.
Renting a Uhaul Truck is an extremely expensive experience! Especially when returning to another state. I spent over $600 on the truck, $200 on gas and even more on tolls!!! I returned the truck a day early and with 100 miles less than the allotted amount and here it is 4 days later And I am still waiting for the refund! This amount of time is ridiculous as It didn't take 5 days for them to remove the funds from my card, I shouldn't have to wait to get my money back. It would be smarter to return it in cash instead of making a person wait days!Amelia C.
Alissa the cashier at the store on Irby Street. She was very rude and unprofessional. Neither associates had a mask on when it is a requirement to do so. Both associates were having a conversation with each other about pulling the other person hair chin out in front of me. The uhaul was not clean and they lied about the gas handle amount. Alisa is rude and I will not recommend going to uhaul in Florence to get a rental.Krystle C.
Nothing I can think of....all was good.Larry M.
Used the online registration and the Drop Off was Super Fast & Super Easy.David M.
El cliente no dejó un comentario.Bernadette R.
Nothing . Everyone was very helpful in my last minute reservation upgrade.Dennis T.
It would have been nice if the 20ft truck had cruise control and electric mirrors for ease of adjustment.ROBERT A.
So, my only problem with this location, was that I was not sure where the office was. I entered from Irby street and had to wonder around to find the office. The young lady who greeted me here was very nice and efficient. We did not spend a lot of wasted time with her. I think that is really important because, like me, people will often be tired and ready to have their move over when they get to the drop off location.ANN O.
El cliente no dejó un comentario.Rebecca S.
Give refunds to cards fasterAnthony F.
El cliente no dejó un comentario.Kevin P.
El cliente no dejó un comentario.Joann H.
The attendant checking in car was rude after I asked why I was charged a ten dollar fee at the site when I unchecked the box onlineMarion N.
El cliente no dejó un comentario.Luther M.
El cliente no dejó un comentario.ASHLEY M.
Staff was very helpfulBianca F.
It’s the roaches ....,, walked in and saw roaches going in and out of the units then I got my stuff out it was full of roaches had to just throw it awayTiffany J. | Overall Experience
El cliente no dejó un comentario.Jennifer D.
El cliente no dejó un comentario.Robert B.
El cliente no dejó un comentario.Neil M.
El cliente no dejó un comentario.Tony M.
El cliente no dejó un comentario.Shakeitra C.
El cliente no dejó un comentario.Paul B.
El cliente no dejó un comentario.Wayne K.
El cliente no dejó un comentario.DANNY C.
El cliente no dejó un comentario.Mae Hellen M.
I would recommend others, because of the respectful and friendly attitude and professionalism.Carla E.
El cliente no dejó un comentario.Richard B.
Our truck was at another location approx .25 mile away. The store clerk was kind enough to go retrieve it for us but if the store wasn't open, we would have been wondering just where the truck was.Jessica R.
El cliente no dejó un comentario.hank W.
Charge the correct priceDeloris T.
El cliente no dejó un comentario.leslie b. | First Impressions
El cliente no dejó un comentario.Angela R. | First Impressions
El cliente no dejó un comentario.TYRONE C. | Overall Experience
Facility staff were very polite and went out of their way to help. Supervisor was snarky and had an overall pessimistic attitude. U-Haul computer system had an E-Alert on me for no reason at all and THEY MADE *ME* CALL 1-800-UHAUL TO CLEAR IT!! Storage unit was up a flight of stairs and no freight elevator. Worst storage experience ever.Mark P. | Online Move In
El cliente no dejó un comentario.Selena W. | First Impressions
Roaches were in the storage unit.Valerie M. | Online Move In
El cliente no dejó un comentario.Leah E. | First Impressions
It's helpful and convenient for storage and rentals,and very thankful. THANK YOU....Genesis A. | First Impressions
Alessey was very when i was there to get checked in she was very nice from the very beginning to the end she was so nice to me and caring thank u for your kind nessTYRONE C. | First Impressions
El cliente no dejó un comentario.Arnold B. | Overall Experience
Overall it was average. I placed a reservation the night before for a unit and was packed and there for move in. Only to be told the unit I reserved still had merchandise from previous client. I was told by a rude African American, very unprofessional at the job that she spoke with the manager and I would have to come back after the client moved their belongings out. Of course this was not okay with me so she involved Larry which seems like he has to handle everything. Several customers waiting to be served and 3 employees, Larry being one and the only one trying to help everyone. He took me and got me a unit and I was able to move my stuff in. Thankful he was there. Oh,and I was told I got a free month for the inconvenience but they were doing that anyway for all renters....overall turned out okay.Dana S. | First Impressions
Very good Have a nice day byemike g. | Overall Experience
El cliente no dejó un comentario.Sheila D. | First Impressions
El cliente no dejó un comentario.justin d. | Overall Experience
Friendly fast and clean.Laura B. | First Impressions
I dealt with them for years and never had a problembernetha j. | Overall Experience
El cliente no dejó un comentario.Charles H. | First Impressions
My check in agent was very helpful and she understood my disability concerns, and she located a lower access box for me. I was very happy and I thanked her.Frank B. | Online Move In
El cliente no dejó un comentario.Melissa D. | Overall Experience
This location gave me a new respect for u-haul. The staff and facilities were excellent.James J. | Overall Experience
The move-out is wrong, but overall the experience was great. This is my second unit. I moved my things here about 2 years ago and never had an issue with my unit. Thanks for this security.Genera S. | Overall Experience
El cliente no dejó un comentario.Arnold B. | First Impressions
Friendly helpful staff all around. Didn't come across anyone that didn't seem interested in helping. Very clean facility.James J. | First Impressions
El cliente no dejó un comentario.Lucinda C. | Overall Experience
Larry (Irby St. Florence, SC) was very helpful in finding the size storage unit to fit my needs. He walked us through the building and let us see actual units that were available and allowed me to choose between those. I wanted one on ground level, however one wasn't available but he located one that was right at the top of the stairs with a large door for easier access to load and unload large pieces of furniture. He was very polite and courteous. He answered any questions that I had even prior to me asking them. After renting the unit, he walked us back over to explain to us how to use the access key and then showed me how to put the lock on the door that I was also able to purchase from him. Excellent experience if you're needing a storage unit.TRINA G. | First Impressions
El cliente no dejó un comentario.Juanita C. | First Impressions
El cliente no dejó un comentario.Sondra D. | First Impressions
csr was very polite and extremely helpful and professionalBrenda P. | First Impressions
The manager was awesome and advised me on the right size unitAARON B. | First Impressions
It would have been a little more convenient to have access after hours. But overall, everything was good.LARENZO W. | Overall Experience
Thanks for helping move and you all took care of my items. Graciaswillie h. | Overall Experience
Graciasjoan c. | Overall Experience
All the staff was helpful. Top Customer ServiceMaxine G. | Overall Experience
From the very first moment everyone was helpful! They took their time and made sure we had what we needed! They exampled excellent customer service!!Jamario F. | Overall Experience
My experience with U-Haul was great. The service and the facility were generally top-notch,and a terrific value. I will certainly use them again should I need to rent storage space in the future.george w. | Overall Experience
There were so many roaches and roach eggs throughout my unit. Spiderwebs came with that, so the eggs were stuck every where. The unit was nice outside of the pest issue.Carnella H. | Overall Experience
Everyone was very nice and helpfulLaRhonda M. | First Impressions
I appreciate everything I received from you guys!! You guys Rock! Mr. Bret handles his job to the bottom line and I appreciate hi in very much! Thanks, Ms. FoxLatonya F. | Overall Experience
This site was AMAZING!!!!!. The staff was very friendly and helpful as well as knowledgeable.Robert B. | Overall Experience
Keisha was extremely rude, she hung up on me. She was very argumentative and unprofessional.TAMMY H. | Overall Experience
Excellent experience. Staff was terrific and we would definitely use them again.MIKE R. | Overall Experience
Thank you for the outstanding service.Thip T. | Overall Experience
Clean and well maintained. Friendly and helpful staff.ROBYN S. | Overall Experience
Fantastic staff and very clean and secureJoseph O. | Overall Experience
Very pleasedAngela M. | Overall Experience
Graciasmary ann h. | Overall Experience
The score would be worse but the general manager did a great job fixing all the issues I had (vehicle and trailer turn in, no storage unit ready despite reservation). Kudos to himRELOCATION D. | First Impressions
Great location! Initial contact to reserve the storage was pleasant. But as I interacted with Staff, they were rude in most encounters. Did not try to make situations more accommodating.pat b. | Overall Experience
The truck I received was very old. The headlight were dim I couldn't see at night. The check engine light came on. This truck needs to be taken out of the fleet.ALEXANDER F. | First Impressions
Fast and courteous service. Very clean and safe facility. They're on top of their game!Joseph O. | First Impressions
Staff was helpful and friendlyStephen C. | First Impressions
Very clean place. Very accomadating, Very nice crew. Would definitely go there again.coleene c. | Overall Experience
Jessie the driver was great to work with.phil e. | Overall Experience
Jaime is excellent!Ellen i. | Overall Experience
Great service, outstanding facilities.abdiel m. | First Impressions
Would highly recommend.Vanessa D. | Overall Experience
I worked with a woman named Jessie who delivered my UHaul U-Box to Loris, SC. She was very accommodating and professional. Understands the customers needs and reacts appropriately. Very satisfied.Erin G. | Overall Experience
This was my first time having to get a storage unit, and I'm so glad that I chose Uhaul. This waw a great facility, with great customer service! Nour matter what time I went to my unit, I felt safe!Cheryl S. | Overall Experience
It has a better set up than the one we used recently: however, I am a bit worried about the rodents. I never saw them at my old one. Here I saw a lot. Hope they don't make a home in my things.Genera S. | First Impressions
Will never use uhaul again for storageAndrew B. | Overall Experience
Did not use the facility due having drop boxes. However Jessie was great to work with. Extremely friendly and helpful. Arrived at time stated and picked up empty boxes when scheduled.Monique B. | Overall Experience
Awesome customer service!forest L. | First Impressions
Thank you for your fast and friendly service. You made everything easier and I recomend you all. Once again, thank you!shirley r. | Overall Experience
The gentlemen I worked with at U-Haul of Florence went above and beyond the call to duty; however, what I experienced thereafter made my move extremely stressful and horrible. Simply put - POOR.Victoria H. | First Impressions
Service was great. Awesome folks at this location.William S. | First Impressions
They are very good peopleSABRINA D. | Overall Experience
Jesse is an excellent worker. Cannot praise her enough.Brad J. | Overall Experience
Jessica was outstanding. She not only delivered my u box on time, but also assisted on a cost overcharge.Michael H. | Overall Experience
Everything turned out perfectly. Staff very friendly and helpful.Jack Y. | First Impressions
We never went to the facility, but the service was excellent. We were very happy with the entire process. The ladies on the phone when I ordered were extremely informative and helpful. ¡Gracias!Jeffrey B. | Overall Experience
Absolutely horrendous customer service. Your website allowed me to book a unit in a size you didn't have. Poor service from the minute I walked in the door. I cancelled and booked with cubesmart!Tracy H. | Reservación
Hope never move again. If I do I would use uhaul boxes.sally s. | Overall Experience
Great professionals!elizaveta z. | Overall Experience
Above doesn't apply however, services used beyond anything expected. Used facility to store items till delivery to new home. No knowledge of site. Drivers were extraordinary!!!! Drivers are 5 star!!Thersea L. | Overall Experience
The person that delivered the box, Jessie, was very helpful and customer oriented.Trisha h. | Overall Experience
Would of been excellent but the storage was on the high side need to run more specials.Tara M. | Overall Experience
Jessica Cottrell was amazing! We had to change dates so many times because of Hurricane Florence and each time she was more than accommodating. Her boss Steen Nathan was just as nice! Highly reccomAllison R. | Overall Experience
Very professional and well run operation. They also have the best Delivery and Storage prices I've found. Their delivery driver, Jessie, was the ultimate professional and very courteous. Thanks JessieHerbert H. | Overall Experience
GREAT GUY TO WORK WITH VERY PROFESSIONALDonald B. | Reservación
Excellent customer serviceJOHN F. | Overall Experience
Very helpful. Grateful for their service and quickness during my emergency situation.Kristina B. | Reservación
I did my business by telephone.melba p. | Overall Experience
Jessie the uhaul driver was very nice and kept in contact with us she is very much appreciated with our assistance when needed Thanks much !!!Marilyn S. | Overall Experience
Extremely helpful folks helping us vacate our storage box from the Hurricane Matthew flooding. Thank you !Ralph B. | Overall Experience
This uhaul location was excellent. My furniture and other merchandise was clean and safe while in storage and the truck I rented was clean and well maintained and the staff was excellent in helping mejack m. | Overall Experience
Great job!ANDREW S. | Overall Experience
Excellent serviceelissa l. | Overall Experience
Service was excellentEdwin K. | Overall Experience
This storage facility is extraordinary nice staff and great storage area with climate control. And excellent security I would recommend this company to everybody seeking to store precious itemsjack m. | Reservación
Great. ExperienceKURT F. | Overall Experience
Steven Nathan (general manager of the Florence location) was ridiculously amazing to work with. He knows how to run a business and how to treat customers so they will want to return.Bobby P. | Overall Experience
good price availability excellentalbert j. | Reservación
always clean and the staff was airways supportive and friendlyROBBIE M. | Overall Experience
great experience with Uhaul. only wish there were lights inside of the units themselves other than that no issues.jarrett p. | Overall Experience
Thank you. The free month was so helpful after the expense of the move from Wisconsin!William C. | Overall Experience
My experience was smooth and easy without any hassles.LATASHA A. | Overall Experience
I needed two unit when I first got to town. The outside unit leaked but was satisfied overall.Paul K. | Overall Experience
The manager was AWESOME, but on the last day of my storage 04/27/18 the employee was very RUDE with no customer service skills at all! Just nasty and Rude. talked me as if I was beneath him.Cheryl C. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!