From start to finish was very great.Thank you.Myers H.
Customer Reviews for U-Haul Moving & Storage of Florence
Florence, SC 29501
(Intersection W Sumter St)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- 12/24/2022: 7:00 a. m. - 3:00 p. m.
- 12/25/2022: cerrado
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Never received and Tex that the bill was due or a call poor communication with customers. They spelled my name wrong when corrected it still didn't get any communication about bill had to drive from Nc just so I could pay the bill. Made me feel like they wanted to sell my stuffRodrick Z. | Overall Experience
Had an unexpected financial issue and had to close out my lease with no notice. The Uhaul staff where very understanding and made the situation less stressful. Would definitely recommend this facility to anyone.Susan R. | Overall Experience
El cliente no dejó un comentario.Janet M. | First Impressions
El cliente no dejó un comentario.Agustin W. | Overall Experience
Manger Mr. Bohler did an outstanding job helping us get what we needed during this move Thanksbenji B.
Always a good experience.Gerald P.
El cliente no dejó un comentario.Tomasena C.
Pricier than I expected,Sarah R.
El cliente no dejó un comentario.Cody K.
El cliente no dejó un comentario.Colby H.
El cliente no dejó un comentario.Nikki B.
El cliente no dejó un comentario.Polycarp G. | First Impressions
Friendly staff, the Sunday crew was awesome and a pleasure to deal with. Will highly recommend!Chris B.
Pleasant experience and friendly staff.TIMOTHY T.
El cliente no dejó un comentario.Gary B.
El cliente no dejó un comentario.Leroy B.
El cliente no dejó un comentario.David B.
El cliente no dejó un comentario.James S.
Ladies were friendly, young guy was rude.Anthony L.
Our appointment was for 8 AM. We drove 1 1/2 hours from our home in Myrtle Beach to get to this location, only to be told the technician doesn't get into work until 1:30 PM. The manager, Brett could care less. He actually turned his back on me and walked away when I was questioning how this happened. Basically, my wife and I had to sit in our car for over 5 hours to have this installed. Totally unacceptable. But I will praise the tech that installed our hitch. He was done in 30 minutes without a scratch on our vehicle. Overall, this location AND manager are a joke.Tony E.
El cliente no dejó un comentario.Larry D.
Getting the Ubox dropped off in the beginning was a Horror show. Very unprofessional and Clueless. I had to make many calls just to receive excuses for the late delivery. I feel I had to run the whole ordeal. I thought Uhaul was suppose to help me with the move. Never will I go through this again.jay H.
Make sure the location on the website actually installs hitches. I went to the location I booked online and they had the hitch and the wiring but they did not do installation. Online it said that location could do the installation but it could not. I had to take the hitch and wiring to a second location to get it installed.Giorgio Q.
El cliente no dejó un comentario.Latina P. | Overall Experience
Found broken glass on the pullout ramp. Vacuumed up before using.Leonard S.
The service was fantastic. However, the facility was poor. The entrance is confusing, and I felt like I was walking through a warehouse. The service desk is at the back of the "warehouse" and completely hidden behind stacks of folded carboard boxes. However, their service was great!ken D.
El cliente no dejó un comentario.Angela G.
El cliente no dejó un comentario.Katrion C.
Friendly, courteous people working at this location.William F F.
El cliente no dejó un comentario.Mathew K.
The only problem here was that our unit is on the 2nd floor with no elevator. We had to go up 10 stairs with everything. Being elderly made this difficult.Robin G.
Brett did an exceptional job in meeting my request and went the extra mile to ensure I had full knowledge of the entire rental process.Wayne R.
I am truly grateful for the rep that installed my tow hitch on such short notice. He was kind and very efficient with the work. Thank you so muchJASMINE S.
El cliente no dejó un comentario.Labrea G.
El cliente no dejó un comentario.Kim A.
El cliente no dejó un comentario.Tatanisha R.
El cliente no dejó un comentario.Linda C.
Extraordinario servicio al clienteDianna W.
El cliente no dejó un comentario.Frank E. | Overall Experience
Great service.Larry M.
The odometer read X number and reality was Y number. I uploaded the pictures BEFORE boarding the truck yet, i had to pay for the extra 12 miles. Why do we have a "pre-boarding the truck procedure" if at the end we will pay Whatever U-haul wishes.Julian Z.
The storage unit was just too small for all the furniture I hadtaneisha w. | Overall Experience
SAME UP TOPâ€¦ customer service was goodâ€¦👍🏾Michael B.
El cliente no dejó un comentario.George K.
I am very pleased and will rent from that location again.Joseph Y.
El cliente no dejó un comentario.Tia M. | Overall Experience
This is the fourth time I have gotten to the drop off location or the pick up location and been told that I was at the wrong place. The text system did not come through. A phone call would be nice since most are in transit. I have rented multiple times in the last three months and will not use U-haul again. Locations are great but system is not working!!!V Allen C.
El cliente no dejó un comentario.Jessica F.
Just keep treating them very well and nice.Floyd M.
First off, when I called to arrange renting a u haul box, I had to go through at least 4 people to explain the logistics and cost of renting a box. the drop-off and pick up in New York was done correctly and timely.HOWEVER, when the box was shipped to South Carolina, things fell apart. the box was shipped to Florence SC instead of Myrtle Beach due to LACK OF SPACE at the Myrtle Beach depot. My box was supposed to be delivered to my home on Nov.3. it was delayed till Nov.7 no box. The staff at the Wilmington office were INEPT. half of the staff who answered the phones were clumsy and unskilled. One person Valerie G. was very rude and argumentative. claiming we never rescheduled for Nov. 7. Manager Jason was unreachable. I finally got the box on Nov. 10. and was charged an additional month rental because of the delay and their INEPT handling of this situation. I will never use U Haul and I will post it on Facebook and other posts to make people aware of your poor customer relation and handling.Priscilla P.
El cliente no dejó un comentario.Timothy W.
El cliente no dejó un comentario.Tim G.
El cliente no dejó un comentario.David W.
El cliente no dejó un comentario.JAMASA G.
All was great! Keep up the good work!Rebecca C.
El cliente no dejó un comentario.Bridgette V.
It was by far the most excellent service from scheduling through finishing. Even finished earlier than expected and gave me a call to let me know.Lisa L.
El cliente no dejó un comentario.Corwin M.
Your answering service sucks. The store manager was excellent.!!.David S.
El cliente no dejó un comentario.ANTHONY C.
El cliente no dejó un comentario.Daniel R.
El cliente no dejó un comentario.Gail H.
El cliente no dejó un comentario.Michael G.
El cliente no dejó un comentario.Mushtaq H.
Nothing! Everything was in perfect order!Robert B.
The staff went out of their way to help. Thanks.Wallace F.
These guys are efficient and makes rentals a breezeMarilou C.
Great service and friendly staff!!Robert B.
Quick and easy process, no complaints.Chris J.
Wonderful experience. Melissa was the driver that del. The containers very professional,knowledgeable and very helpful. Valerie in the office in Wilmington,NC professional,knowledgeable about her job. These two young ladies displayed some of the best teamwork I have seen seen the military. They communicated with each other and me, which in turned made the moving experience great.William P.
amazing location and excellent service. only problem with uhaul in general is that after 10pm they don't pick up calls on their 'contact us' but this is not a store issue, is a corporate issue w uhaul itself.Diego M.
The staff was great, I have no complaints. I look forward to our next interaction.Stephon K.
El cliente no dejó un comentario.Jackie M.
Irby St. Always delivers.Gerald P.
El cliente no dejó un comentario.Michelle B.
Awful. Worst move I have ever made and I have moved 23 times. Rude, not on time for delivery or pickup or drop off. No responses to emails. On hold for HOURS. Still have 3 monthly charges that I am waiting to be removed - I have emailed the transportation manager Mr. Bethea 4 times now. I will NEVEE use Uhaul again and I will never recommend Uhaul to anyone for anything. 9312370541 if any one wants to talk.Sunny B.
El cliente no dejó un comentario.STEPHEN H.
I only left b/c I needed a larger, climate controlled unit on the ground level.mary l. | Overall Experience
El cliente no dejó un comentario.George J.
El cliente no dejó un comentario.Amy V.
I was a walk in customer that needed the truck for maybe an hour. It was not a problem at all that I didn't have a reservation. Customer service was excellent. I was probably there 15 minutes or so and had a pleasant experience! Cashier was very friendly and cordial. Truck was ready to go and didn't have to wait for one to become available! I used the truck for maybe an hour and a half ! The price she quoted me was accurate and as promised she refunded me my money from the deposit as promised when I brought the truck back! One of the best experiences I have had at Uhaul!shana J.
El cliente no dejó un comentario.Debra H. | Overall Experience
Excellent good servicewanda L.
El cliente no dejó un comentario.Floyd M.
The 2 gentlemen that got my rental ready were friendly, honest, and helpful. I felt like I was talking to 2 pld friends. I definitely recommend this location for rental and storage needs.Germaine L.
Double check the gas hand because I was told my truck was on a half a tank of gas and it wasn't it was only on one quarter of a tank.Jessica G.
This was awesome place !Allen A.
El cliente no dejó un comentario.Luigi P.
El cliente no dejó un comentario.kim M.
El cliente no dejó un comentario.Sabrina M.
Communication between employees and Moving Help needs improvement. Also very hard to get a hold of someone even after on hold for two hours.Sharon S.
El cliente no dejó un comentario.Willie M.
The Uhaul facility in Florence is outstanding! Very responsive and thorough in the scheduling and delivery. Only problem came in using MovingHelp - company I used, C and J Moving, overcharged and did not refund overpayment - still trying to get money back!!Jeffrey R.
The service was okay. However, I should not fear for my life driving a truck. The truck cut off numerous times on me while driving. I continuously had to put it in park turn the truck off and restart it before even getting to my destination. It was not a great experience and I will no recommend this uhaul building. The van was unsafe and not in good condition or even fair condition to drive. Luckily, I am a person who keeps my composure and works well under pressure and stressful circumstances.brionna C.
El cliente no dejó un comentario.Bobby P.
El cliente no dejó un comentario.Alexander C.
They are outstanding!!!Chris C.
Nothing, everything was excellent cleanCurtis B.
Very professionalJames A.
Excellent StaffKenneth S.
El cliente no dejó un comentario.Dennison R.
Service was excellent and fastPeggy F.
The assistant was friendly and very hardworking and knowledgeable. Drop off was handled so much better than pickup.Shannon E.
Was very pleased how smooth everything went. Great job to all involvedjohn T.
El cliente no dejó un comentario.Marilou C.
My only issue is I went to remove some items from storage. Left them in lobby as I went to ready my car trunk. Returned and doors were locked. Management didn't answer the after-hours phone number listed. Had to return the following morning as my items stayed in the open lobby.Phelemon W. | Overall Experience
El cliente no dejó un comentario.Dionne D.
No Further Comment.Wardell C.
El cliente no dejó un comentario.VAllen C.
El cliente no dejó un comentario.Beverly D.
El cliente no dejó un comentario.Rodrick Z. | First Impressions
El cliente no dejó un comentario.northstar r. | Overall Experience
My experience was horrific. Brett was the rudest racist i have ever encountered. They broke into my storage not once but twice. He yells at me when i come to pay my bill almost every time because im always confused as why are there new charges on my account every three months i have been dealing with this company for over 3 years they made my experience a headache as a matter of fact, i didnt leave my storage they discontinued my storage after this last time the employees broke into it the sad thing is that they have camera s but no one knows anything. I dont reccomend this storage to anyone in the area of florence and the young lady with the serious overbite at the sales counter was equally as rude. I hate uhaul. Ill never deal with them again. Im contemplating consulting an attorney after being wrongfully evicted. Serious interpersonal skills are needed for this location and vigorous training is definitely the way they should go. On a scale from 1-10 i give uhaul -6pointsshamela g. | Overall Experience
The Manager, Brett Bichler, was extremely friendly and helpfulKRISTIAN G. | First Impressions
El cliente no dejó un comentario.Patricia G. | Overall Experience
El cliente no dejó un comentario.Brigitta Z. | First Impressions
I would not recommend anyone to come to y'all because I had a very very bad experience with y'all first of all I told y'all to change my phone number like 100 times to no avail and y'all sold my merchandise a day after some witch that was there took a payment from my mother and the witch told me that everything was good and paid in full and the next day y'all sold my merchandise. And that was unbelievable.Kelvin W. | Overall Experience
El cliente no dejó un comentario.Patrick M. | First Impressions
Service was great. My belongings were intact and bug free. I would use this uhaul again definitely!!!jacqueline s. | Overall Experience
El cliente no dejó un comentario.Jaqunya Steele J. | Online Move In
I had to carry my things upstairs. The manager was very rude .Maxcenia B. | First Impressions
El cliente no dejó un comentario.Travis J. | Overall Experience
El cliente no dejó un comentario.Donna L. | Overall Experience
El cliente no dejó un comentario.Travis J. | First Impressions
El cliente no dejó un comentario.Barbara M. | Online Move In
The only thing I had a problem with was the prices and how they change. ufourtingly I will not be using this service again for my storage needs.Ross H. | Overall Experience
I had no issues. I need storage last minute and I was able to get their last small storage container. I appreciate the service.James M. | Online Move In
El cliente no dejó un comentario.Jeffrey H. | First Impressions
The facility did not have secured security.doors. The doors to the storage area was open so that anyone from the outside could enter. The lights on the floor did not come on so it made me very uncomfortable to walk towards my unit because it was dark. The alarm sounded each time you open your unit. That was unnerving because I didn't know if there was an emergency and to exit the building.The unit appeared smaller than advertised. The staff was friendly and helpful.Diane S. | Overall Experience
My stuff was damaged with mold and mildew and the staff was rude and get unhelpful and I paid my storage fee for two storages every month never missed a payment and to treated like I was it was the worse experience ever first time ever having a storage unit two at thatCasey T. | Overall Experience
Best customer serviceLORENZO E. | First Impressions
El cliente no dejó un comentario.Onika B. | First Impressions
Everyone was great and helpfulOnika B. | Overall Experience
El cliente no dejó un comentario.Francine H. | Overall Experience
Manager Brit is always very helpful and friendly.Alonzo D. | Online Move In
El cliente no dejó un comentario.Deloris R. | Overall Experience
El cliente no dejó un comentario.Ralph S. | First Impressions
Very good service and good for rent truck for movedMiguel M. | Overall Experience
El cliente no dejó un comentario.James T. | Overall Experience
El cliente no dejó un comentario.CORINTHIA C. | First Impressions
Great experience no issues no problems. Would highly recommend to others.Randy A. | Overall Experience
Friendly staff and extremely helpful at a stressful time in my life.DEADREAU M. | First Impressions
El cliente no dejó un comentario.James T. | First Impressions
El cliente no dejó un comentario.James D. | Online Move In
The only thing that was not good was our unit is upstairs and there is no elevator.NATASHA T. | First Impressions
The only problem is that there was a couch in the storage unit I rented :-(Phelemon W. | First Impressions
experienced billing issues over the last couple of months. Can I get a refund for days not used this Month???SUSAN /MCLEOD NURSE FAMILY B. | Overall Experience
They are very professional.Tonya A. | First Impressions
The cashiers were very respectful and friendlyCasey T. | First Impressions
El cliente no dejó un comentario.Azelia J. | First Impressions
The staff here went above and beyond to help. I can't thank them enough.Jorge M. | First Impressions
El cliente no dejó un comentario.Nadine L. | First Impressions
El cliente no dejó un comentario.tiffany g. | Overall Experience
El cliente no dejó un comentario.harold r. | Overall Experience
ImpressiveLaura C. | First Impressions
Very accommodating!!Sonya C. | Overall Experience
I was not offering the free month advertised on a sticker in the van that we rented from U-Haul. I am not pleased with that. Please contact me at 803-840-6252John M. | First Impressions
El cliente no dejó un comentario.Lisa C. | First Impressions
Good, exactly what I want for storage unit.,Genesis A. | Overall Experience
El cliente no dejó un comentario.Bianca J. | Overall Experience
Your staff was outstanding, I feel very good about doing business with your company!Rudell A. | First Impressions
When I arrived, the unit I had reserved online was not available. Full disclosure, my reservation was for Saturday; 3/28, but I did not check in until Sunday, 3/29. The online system and the store location did not have the same information. The unit I reserved was not available. A 10x10 unit was recommended which I took at the higher rate. During my move in, the storage room was barely able to hold my belongings. I wasn't able to fit everything in the storage unit and ended up having to secure other means of storage. Overall, make sure the online system is up to date. Also, the cashier did give a discount because of the inconvenience; however, the lack of space in the unit recommended by the gentlemen was insufficient.Chad B. | First Impressions
El cliente no dejó un comentario.Malika M. | Overall Experience
Excellent, Thank you for your support and service, Ms. BBBarbara B. | Overall Experience
El cliente no dejó un comentario.Jamyra J. | First Impressions
It’s the roaches ....,, walked in and saw roaches going in and out of the units then I got my stuff out it was full of roaches had to just throw it awayTiffany J. | Overall Experience
El cliente no dejó un comentario.leslie b. | First Impressions
El cliente no dejó un comentario.Angela R. | First Impressions
El cliente no dejó un comentario.TYRONE C. | Overall Experience
Facility staff were very polite and went out of their way to help. Supervisor was snarky and had an overall pessimistic attitude. U-Haul computer system had an E-Alert on me for no reason at all and THEY MADE *ME* CALL 1-800-UHAUL TO CLEAR IT!! Storage unit was up a flight of stairs and no freight elevator. Worst storage experience ever.Mark P. | Online Move In
El cliente no dejó un comentario.Selena W. | First Impressions
Roaches were in the storage unit.Valerie M. | Online Move In
El cliente no dejó un comentario.Leah E. | First Impressions
It's helpful and convenient for storage and rentals,and very thankful. THANK YOU....Genesis A. | First Impressions
Alessey was very when i was there to get checked in she was very nice from the very beginning to the end she was so nice to me and caring thank u for your kind nessTYRONE C. | First Impressions
El cliente no dejó un comentario.Arnold B. | Overall Experience
Overall it was average. I placed a reservation the night before for a unit and was packed and there for move in. Only to be told the unit I reserved still had merchandise from previous client. I was told by a rude African American, very unprofessional at the job that she spoke with the manager and I would have to come back after the client moved their belongings out. Of course this was not okay with me so she involved Larry which seems like he has to handle everything. Several customers waiting to be served and 3 employees, Larry being one and the only one trying to help everyone. He took me and got me a unit and I was able to move my stuff in. Thankful he was there. Oh,and I was told I got a free month for the inconvenience but they were doing that anyway for all renters....overall turned out okay.Dana S. | First Impressions
Very good Have a nice day byemike g. | Overall Experience
El cliente no dejó un comentario.Sheila D. | First Impressions
El cliente no dejó un comentario.justin d. | Overall Experience
Friendly fast and clean.Laura B. | First Impressions
I dealt with them for years and never had a problembernetha j. | Overall Experience
El cliente no dejó un comentario.Charles H. | First Impressions
My check in agent was very helpful and she understood my disability concerns, and she located a lower access box for me. I was very happy and I thanked her.Frank B. | Online Move In
El cliente no dejó un comentario.Melissa D. | Overall Experience
This location gave me a new respect for u-haul. The staff and facilities were excellent.James J. | Overall Experience
The move-out is wrong, but overall the experience was great. This is my second unit. I moved my things here about 2 years ago and never had an issue with my unit. Thanks for this security.Ganera S. | Overall Experience
El cliente no dejó un comentario.Arnold B. | First Impressions
Friendly helpful staff all around. Didn't come across anyone that didn't seem interested in helping. Very clean facility.James J. | First Impressions
El cliente no dejó un comentario.Lucinda C. | Overall Experience
Larry (Irby St. Florence, SC) was very helpful in finding the size storage unit to fit my needs. He walked us through the building and let us see actual units that were available and allowed me to choose between those. I wanted one on ground level, however one wasn't available but he located one that was right at the top of the stairs with a large door for easier access to load and unload large pieces of furniture. He was very polite and courteous. He answered any questions that I had even prior to me asking them. After renting the unit, he walked us back over to explain to us how to use the access key and then showed me how to put the lock on the door that I was also able to purchase from him. Excellent experience if you're needing a storage unit.TRINA G. | First Impressions
El cliente no dejó un comentario.Juanita C. | First Impressions
El cliente no dejó un comentario.Sondra D. | First Impressions
csr was very polite and extremely helpful and professionalBrenda P. | First Impressions
The manager was awesome and advised me on the right size unitAARON B. | First Impressions
It would have been a little more convenient to have access after hours. But overall, everything was good.LARENZO W. | Overall Experience
Thanks for helping move and you all took care of my items. Graciaswillie h. | Overall Experience
Graciasjoan c. | Overall Experience
All the staff was helpful. Top Customer ServiceMaxine G. | Overall Experience
From the very first moment everyone was helpful! They took their time and made sure we had what we needed! They exampled excellent customer service!!Jamario F. | Overall Experience
My experience with U-Haul was great. The service and the facility were generally top-notch,and a terrific value. I will certainly use them again should I need to rent storage space in the future.george w. | Overall Experience
There were so many roaches and roach eggs throughout my unit. Spiderwebs came with that, so the eggs were stuck every where. The unit was nice outside of the pest issue.Carnella H. | Overall Experience
Everyone was very nice and helpfulLaRhonda M. | First Impressions
I appreciate everything I received from you guys!! You guys Rock! Mr. Bret handles his job to the bottom line and I appreciate hi in very much! Thanks, Ms. FoxLatonya F. | Overall Experience
This site was AMAZING!!!!!. The staff was very friendly and helpful as well as knowledgeable.Robert B. | Overall Experience
Keisha was extremely rude, she hung up on me. She was very argumentative and unprofessional.TAMMY H. | Overall Experience
Excellent experience. Staff was terrific and we would definitely use them again.MIKE R. | Overall Experience
Thank you for the outstanding service.Thip T. | Overall Experience
Clean and well maintained. Friendly and helpful staff.ROBYN S. | Overall Experience
Fantastic staff and very clean and secureJoseph O. | Overall Experience
Very pleasedAngela M. | Overall Experience
Graciasmary ann h. | Overall Experience
The score would be worse but the general manager did a great job fixing all the issues I had (vehicle and trailer turn in, no storage unit ready despite reservation). Kudos to himRELOCATION D. | First Impressions
Great location! Initial contact to reserve the storage was pleasant. But as I interacted with Staff, they were rude in most encounters. Did not try to make situations more accommodating.pat b. | Overall Experience
The truck I received was very old. The headlight were dim I couldn't see at night. The check engine light came on. This truck needs to be taken out of the fleet.ALEXANDER F. | First Impressions