Customer Reviews for U-Haul Moving & Storage of Florence

3,013 reviews

369 N Irby St   Florence, SC 29501
(Intersection W Sumter St, Next door to Pawn Express)

(843) 665-4061

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(843) 665-4061

369 N Irby St
Florence, SC 29501
(Intersection W Sumter St, Next door to Pawn Express)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JAQUAN J 
Rating:
5.0

helpful with the situation but still not resolved my refund

william s 
Rating:
5.0

Bret was very friendly and helpful.

Eric F 
Rating:
5.0

Customer did not leave a comment.

Tameka J 
Rating:
5.0

Customer did not leave a comment.

Diane S 
Rating:
5.0

Customer did not leave a comment.

edward c 
Rating:
5.0

Customer did not leave a comment.

victoria r 
Rating:
3.0

I've used this drop off location before and it is always good. It was weird when someone from it called me yesterday to ask me if I dropped the truck off yesterday or the day before. I dropped it off like 4 days ago! It made me wonder if they were trying to add on a late charge.

BRIAN K 
Rating:
5.0

Customer did not leave a comment.

Clarissa C 
Rating:
5.0

Customer did not leave a comment.

Pamela A 
Rating:
5.0

Nothing. The team was extremely nice on pickup and drop off. Really good experience.

Carey B 
Rating:
4.0

Customer did not leave a comment.

Roy B 
Rating:
2.0

Whoever I meet when we dropped off the truck was a very nice person BUT THAT MAN FROM THIS MORNING THAT TOLD ME AT 6:48AM THAT HE DONT OPEN UNTIL 7AM when I told him my truck that I had a reservation for 6am pick up, didn't having the moving blankets was rude. I will not use this location again.

Ed J 
Rating:
5.0

Customer did not leave a comment.

Brittney C  |  Overall Experience 
Rating:
5.0

I accidentally left a vape in the usual if someone could please throw it away. I dropped off the keys after noticing so I couldn’t re open it :/

Kalina H 
Rating:
5.0

Used this location many times in the past. At the time I was needing a trailer they unfortunately did not have any available so I was forced to use another location. Will always attempt to use them 1st.

Marc P 
Rating:
5.0

Customer did not leave a comment.

Don R 
Rating:
5.0

Customer did not leave a comment.

bryan w 
Rating:
4.0

Customer did not leave a comment.

TuJuana M 
Rating:
5.0

Customer did not leave a comment.

dyesha p 
Rating:
5.0

Customer did not leave a comment.

Jonathan F 
Rating:
5.0

this is the BEST PLACE and BEST STAFF Ever

James A 
Rating:
5.0

Every thing was perfect Thanks

Betty S 
Rating:
5.0

Customer did not leave a comment.

Tondra J 
Rating:
5.0

Customer did not leave a comment.

Joesph O 
Rating:
5.0

Price doubled since I last used a trailer rental need to do something about it. Otherwise great.

Antonio L 
Rating:
5.0

Customer did not leave a comment.

zandra c 
Rating:
3.0

Truck had strong cigarette smell.

KAMaLiS G 
Rating:
5.0

Customer did not leave a comment.

Silvana T 
Rating:
5.0

Customer did not leave a comment.

Mary H 
Rating:
5.0

I reserved the van online. It was ready on time and the van was very clean. The staff was very friendly and quick.

Rakeshia G 
Rating:
4.0

Rep charged for insurance even though I declined same when made reservation. Inconvenient because I then had to call Cust. Svc. and wait longer to check out at end of rental to get my $$ credited. Up selling without consent isn’t cool-although the rep WAS very cool and friendly.

patricia j 
Rating:
5.0

Extremely helpful staff. Thanks for making this move less stressful!!

Priscilla E 
Rating:
5.0

Customer did not leave a comment.

Joan D 
Rating:
5.0

Mr Porter gave me outstanding customer service!

Caleb K 
Rating:
5.0

Customer did not leave a comment.

Luis Q 
Rating:
4.0

Customer did not leave a comment.

SAMANTHA S  |  Overall Experience 
Rating:
1.0

Location where I picked up the truck in the trailer took him messed up the contract and put them separate so I had to pay her higher price then I got to Charlotte to get the trailer taken off and found out they never strapped my vehicle down properly, so what do you think about your service?

Velma G 
Rating:
4.0

Customer did not leave a comment.

Cynthia S 
Rating:
5.0

Customer did not leave a comment.

Lakeshia B 
Rating:
3.0

I arrived on the lot and pulled into return equipment bay at 503 pm … unfortunately they close at 5 pm on Sundays. But there were still 2 people finishing up on inside and I know they saw me - so I sat there for a few minutes but as no one came out i started the self return online (but couldnt logon as their wifi must have been “off” … so now its drizzling rain again and I pull up and back trailer into a slot the best I could well then I had difficulty getting it unlocked /lose off of my hitch - I struggle for 20+ minutes while one of the 2 employees sat there in their car watching me struggle then left when they saw i finally got it unhitched … but then i still had to manually push and guide the trailer back into a parking space between 2 trucks by myself as the second employee cameout and just went and sat in their vehicle watching me struggle too and then they just sat there until I was about done then they drove off as well … a little help from tbe staff would have been nice - we dont get to shut down the ED or turn people away for coming in late or in the middle of shift change !!! I know it was Superbowl Sunday but I wanted to get back home to watch game too … a little help (common courtesy if nothing else) would have been nice … neither one of those 2 said employees even checked to see if i needed “help” or a quick hand …so I have a hard time recommending using my drop of location, but my pick up location was excellente !!!

Julian S 
Rating:
5.0

Customer did not leave a comment.

Frederick W 
Rating:
5.0

Customer did not leave a comment.

David M 
Rating:
5.0

This was a pleasurable experience for me. The young lady that helped me she was absolutely delightful. Professional informative and courteous.

Danzy P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jannie L  |  Overall Experience 
Rating:
5.0

Efficient, friendly, professional customer service.

Honor B 
Rating:
3.0

All was well at the location. Service was professional and friendly.

Mary E 
Rating:
3.0

Customer did not leave a comment.

Alexis F  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Terry W 
Rating:
4.0

Customer did not leave a comment.

Marie C 
Rating:
5.0

Great service at this U-Haul location. The staff was very knowledgeable and courteous and did all they could to get me what I needed at the best price and promptly.

Jay L 
Rating:
3.0

Vehicle needs to be cleaned and repaired

Carmen W 
Rating:
5.0

Customer did not leave a comment.

sarah m 
Rating:
5.0

Customer did not leave a comment.

christopher h 
Rating:
4.0

Customer did not leave a comment.

Roy B 
Rating:
5.0

Customer did not leave a comment.

Sean M 
Rating:
5.0

Customer did not leave a comment.

Keith M 
Rating:
5.0

Very friendly and helpful staff.

Weihan D 
Rating:
5.0

Exceptional service every time. Friendly, efficient staff.

Dianne P 
Rating:
5.0

Customer did not leave a comment.

Gladys J 
Rating:
5.0

Customer did not leave a comment.

Charles B 
Rating:
5.0

Customer did not leave a comment.

TAMMY C 
Rating:
5.0

Greetings, I was notified with a receipt that Everything was taken care of. I was impressed with the time that I was informed. The area was safe, clean, neat, and lit bright. I really want to say I have had the best service ever during this rental service. The entire USA need to be this way. Happy Holidays. Thank you

Phylanda T 
Rating:
5.0

Customer did not leave a comment.

CRAIG W 
Rating:
5.0

Customer did not leave a comment.

earnest l 
Rating:
5.0

Customer did not leave a comment.

Romella B 
Rating:
5.0

Great experience with friendly service

Joshua H 
Rating:
5.0

Customer did not leave a comment.

Regina S 
Rating:
5.0

Customer did not leave a comment.

Kailon W  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Gee R 
Rating:
5.0

Customer did not leave a comment.

Ivan H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon C 
Rating:
3.0

Customer did not leave a comment.

Laura D 
Rating:
5.0

Customer did not leave a comment.

Mae M 
Rating:
5.0

Customer did not leave a comment.

Lenora M 
Rating:
5.0

Friendly staff assisted with disconnecting the equipment. No hassle.

Joshua M 
Rating:
5.0

Customer did not leave a comment.

Kyle M 
Rating:
5.0

Keep CHRIS and GIVE our MILTARY Discounts for our MILTARY families and Veterans Respect US!!!! Selette Graham

Selette G 
Rating:
5.0

Customer did not leave a comment.

Kort C 
Rating:
5.0

Customer did not leave a comment.

DAVID G 
Rating:
5.0

Customer did not leave a comment.

Kirk P 
Rating:
4.0

Customer did not leave a comment.

Daniel N 
Rating:
5.0

Customer did not leave a comment.

Scott T  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Vanessa M 
Rating:
5.0

The young man that assisted us was top-notch!!! He was patient, kind, and extremely helpful. He was the best I have ever seen.

Carlita K 
Rating:
5.0

Customer did not leave a comment.

Edwin G 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY C 
Rating:
5.0

Customer did not leave a comment.

AMI J 
Rating:
5.0

Customer did not leave a comment.

David K 
Rating:
5.0

Wonderful technician! Fast service and great price!

teresa h 
Rating:
4.0

Your 19.95 dollar van is very misleading... when I had it a few hours went like 15-16 miles in it... brought it back with right under the amount of gas it had in it in perfect condition and my out the door price was over $60 dollars. I literally will never do this again at all... I'll make 100 trips with my car before I do this again

Brandi F 
Rating:
5.0

Customer did not leave a comment.

Michael Q 
Rating:
3.0

Though it was brief, the customer service was poor.

Princess B 
Rating:
5.0

Very easy transition friendly attitude enjoy the service

Marilyn S 
Rating:
4.0

Customer did not leave a comment.

BRYAN F  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LEXUS S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles M 
Rating:
5.0

Manger goes out of his way to make you happy brent

Ronnie N 
Rating:
5.0

I had a great experience all the years I was a customer. Mr. Brett and staff were always kind and helpful.

Latonya J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rose L 
Rating:
5.0

Customer did not leave a comment.

michael H 
Rating:
5.0

Customer did not leave a comment.

Keith G 
Rating:
5.0

The gentleman there was very nice

Kirk B 
Rating:
5.0

Just keep doing what you’ve been doing, and I’m sure the next customer will love it!

susan a 
Rating:
5.0

Nothing the service was just that excellent

mariam y 
Rating:
4.0

Customer did not leave a comment.

Isaiah H 
Rating:
5.0

Make Sure The Computer System Will Recognize Their Vehicle and Apply The Right Engine to prevent delay. Truly appreciate The Staff That worked Together to make the Necessary Adjustments by Going Through to Make My Dolly Rental a Success. Man When The Trials and Test of Life come Sometime so Unexpectedly Definitely Thank God for making a Way out of No way and Placing People in Your Life to Help You especially with the economy being where it is from a Financial Standpoint. Blessings, Love, and Peace to The Staff Again and Their Families. Respectfully, Ronald Mark 16 Believer John 14:6 KJV

Ronald S 
Rating:
5.0

Customer did not leave a comment.

Katelynn G 
Rating:
3.0

My reservation wasn't available had to rent a bigger truck

Amanda S 
Rating:
5.0

Larry is great.

Donald B 
Rating:
4.0

Customer did not leave a comment.

Kevan W 
Rating:
3.0

The facility was clean and some areas were well maintained. Above my storage unit was a leak and it damaged somethings but not alot of things. The manager did offer me another bigger storage but because of my height, it was too short for me, my head touch the ceiling, but yes, I'll recommend this location to anyone. Thanks to Uhaul for the many years (15+ years [from Atlanta, GA to Florence, SC]) of service.

Angel B  |  Overall Experience 
Rating:
4.0

Thank you for the courteous staff.

Linda C  |  First Impressions 
Rating:
3.0

I provided and averaged score because when we first rented they provided us with the wrong storage unit and we had already started putting our stuff in there and ended up having to move because they made a mistake and we didn’t get a discount or anything for this. It was very unprofessional.

ANASTACIA R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teronia J  |  Overall Experience 
Rating:
4.0

The facility is as clean and accessible. I just wish there is a direct number to the facility. I at first could not find where my storage unit was as there are so many and I called the number on my paperwork but I got an agent who had to them connect me to the actual store. The store didn’t even answer the phone but by that time I had walked around and found my unit. But other than that and the the fact there is kind of no one around to help you, you’re kind of on your own, it was a good experience. I also got the same un around! I got booked to another storage facility and not the one I was dropping my truck off at but it was fixed so that’s fine

SHERICKA M  |  Online Move In 
Rating:
5.0

Absolutely zero issues in year and some change that I had a unit here.

Samantha M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roy W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie B  |  Online Move In 
Rating:
3.0

The staff was very helpful. However, what I reserved o mine didn’t match what was available at this location. The only options we were left with was an upstairs unit. Had we known this when doing our reservation we would have gone somewhere else. After driving almost 12 hours and having to move heavy furniture upstairs was not fun.

HEATHER M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawnte E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teronia J  |  First Impressions 
Rating:
1.0

All my stuff was ruined in. I still didn’t get a acceptable conversation for my ruined things, and they kept bothering me about cleaning out a storage that was clearly a health hazard situation.

Dalisa J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terrance O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charlean s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerquille E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THERESA G  |  Overall Experience 
Rating:
5.0

The staff was very helpful in helping me find a unit on the first floor. I highly recommend!

Michelle M  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

carey h  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chantel J  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Polycarp G  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

andrew b  |  Online Move In 
Rating:
5.0

Grat job Stephon and the District Manager!!!

Renita B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janet M  |  Overall Experience 
Rating:
5.0

The General Manager and staffing were friendly! And welcoming

Bryan v  |  First Impressions 
Rating:
5.0

Bret is an amazing guy. I got really stressed when I first arrived and found that the storage I thought was on the first floor (or at least had an elevator) was actually on the second floor. It was impossible for us to get heavy stuff up the stairs. Bret's team got me on the first floor and Bret was very accommodating. I will recommend this place based on Bret's service. I would recommend people work for Bret. I consider him the first friendly face in my new home town. Thanks Bret!

Robert G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James D  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ANTHONY C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sam m  |  Overall Experience 
Rating:
1.0

Never received and Tex that the bill was due or a call poor communication with customers. They spelled my name wrong when corrected it still didn’t get any communication about bill had to drive from Nc just so I could pay the bill. Made me feel like they wanted to sell my stuff

Rodrick Z  |  Overall Experience 
Rating:
4.0

Had an unexpected financial issue and had to close out my lease with no notice. The Uhaul staff where very understanding and made the situation less stressful. Would definitely recommend this facility to anyone.

Susan R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Janet M  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Agustin W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Polycarp G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latina P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank E  |  Overall Experience 
Rating:
5.0

The storage unit was just too small for all the furniture I had

taneisha w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tia M  |  Overall Experience 
Rating:
4.0

I only left b/c I needed a larger, climate controlled unit on the ground level.

mary l  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Debra H  |  Overall Experience 
Rating:
4.0

My only issue is I went to remove some items from storage. Left them in lobby as I went to ready my car trunk. Returned and doors were locked. Management didn’t answer the after-hours phone number listed. Had to return the following morning as my items stayed in the open lobby.

Phelemon W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rodrick Z  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

northstar r  |  Overall Experience 
Rating:
1.0

My experience was horrific. Brett was the rudest racist i have ever encountered. They broke into my storage not once but twice. He yells at me when i come to pay my bill almost every time because im always confused as why are there new charges on my account every three months i have been dealing with this company for over 3 years they made my experience a headache as a matter of fact, i didnt leave my storage they discontinued my storage after this last time the employees broke into it the sad thing is that they have camera s but no one knows anything. I dont reccomend this storage to anyone in the area of florence and the young lady with the serious overbite at the sales counter was equally as rude. I hate uhaul. Ill never deal with them again. Im contemplating consulting an attorney after being wrongfully evicted. Serious interpersonal skills are needed for this location and vigorous training is definitely the way they should go. On a scale from 1-10 i give uhaul -6points

shamela g  |  Overall Experience 
Rating:
5.0

The Manager, Brett Bichler, was extremely friendly and helpful

KRISTIAN G  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Patricia G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brigitta Z  |  First Impressions 
Rating:
1.0

I would not recommend anyone to come to y'all because I had a very very bad experience with y'all first of all I told y'all to change my phone number like 100 times to no avail and y'all sold my merchandise a day after some witch that was there took a payment from my mother and the witch told me that everything was good and paid in full and the next day y'all sold my merchandise. And that was unbelievable.

Kelvin W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick M  |  First Impressions 
Rating:
5.0

Service was great. My belongings were intact and bug free. I would use this uhaul again definitely!!!

jacqueline s  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jaqunya S  |  Online Move In 
Rating:
1.0

I had to carry my things upstairs. The manager was very rude .

Maxcenia B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Travis J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Travis J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara M  |  Online Move In 
Rating:
3.0

The only thing I had a problem with was the prices and how they change. ufourtingly I will not be using this service again for my storage needs.

Ross H  |  Overall Experience 
Rating:
5.0

I had no issues. I need storage last minute and I was able to get their last small storage container. I appreciate the service.

James M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H  |  First Impressions 
Rating:
2.0

The facility did not have secured security.doors. The doors to the storage area was open so that anyone from the outside could enter. The lights on the floor did not come on so it made me very uncomfortable to walk towards my unit because it was dark. The alarm sounded each time you open your unit. That was unnerving because I didn't know if there was an emergency and to exit the building.The unit appeared smaller than advertised. The staff was friendly and helpful.

Diane S  |  Overall Experience 
Rating:
1.0

My stuff was damaged with mold and mildew and the staff was rude and get unhelpful and I paid my storage fee for two storages every month never missed a payment and to treated like I was it was the worse experience ever first time ever having a storage unit two at that

Casey T  |  Overall Experience 
Rating:
5.0

Best customer service

LORENZO E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Onika B  |  First Impressions 
Rating:
5.0

Everyone was great and helpful

Onika B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francine H  |  Overall Experience 
Rating:
5.0

Manager Brit is always very helpful and friendly.

Alonzo D  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Deloris R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ralph S  |  First Impressions 
Rating:
5.0

Very good service and good for rent truck for moved

Miguel M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CORINTHIA C  |  First Impressions 
Rating:
4.0

Great experience no issues no problems. Would highly recommend to others.

Randy A  |  Overall Experience 
Rating:
5.0

Friendly staff and extremely helpful at a stressful time in my life.

DEADREAU M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James D  |  Online Move In 
Rating:
4.0

The only thing that was not good was our unit is upstairs and there is no elevator.

NATASHA T  |  First Impressions 
Rating:
5.0

The only problem is that there was a couch in the storage unit I rented :-(

Phelemon W  |  First Impressions 
Rating:
4.0

experienced billing issues over the last couple of months. Can I get a refund for days not used this Month???

SUSAN /  |  Overall Experience 
Rating:
5.0

They are very professional.

Tonya A  |  First Impressions 
Rating:
5.0

The cashiers were very respectful and friendly

Casey T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Azelia J  |  First Impressions 
Rating:
5.0

The staff here went above and beyond to help. I can't thank them enough.

Jorge M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nadine L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tiffany g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

harold r  |  Overall Experience 
Rating:
5.0

Impressive

Laura C  |  First Impressions 
Rating:
5.0

Very accommodating!!

Sonya C  |  Overall Experience 
Rating:
4.0

I was not offering the free month advertised on a sticker in the van that we rented from U-Haul. I am not pleased with that. Please contact me at 803-840-6252

John M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa C  |  First Impressions 
Rating:
5.0

Good, exactly what I want for storage unit.,

Genesis A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bianca J  |  Overall Experience 
Rating:
5.0

Your staff was outstanding, I feel very good about doing business with your company!

Rudell A  |  First Impressions 
Rating:
2.0

When I arrived, the unit I had reserved online was not available. Full disclosure, my reservation was for Saturday; 3/28, but I did not check in until Sunday, 3/29. The online system and the store location did not have the same information. The unit I reserved was not available. A 10x10 unit was recommended which I took at the higher rate. During my move in, the storage room was barely able to hold my belongings. I wasn't able to fit everything in the storage unit and ended up having to secure other means of storage. Overall, make sure the online system is up to date. Also, the cashier did give a discount because of the inconvenience; however, the lack of space in the unit recommended by the gentlemen was insufficient.

Chad B  |  First Impressions 
Rating: