Customer Reviews for U-Haul Moving & Storage of Fall River

1,932 comentarios

1030 Pleasant St   Fall River, MA 02723
(Next to Caldeiras Restaurant)

(508) 679-5277

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(508) 679-5277

1030 Pleasant St
Fall River, MA 02723
(Next to Caldeiras Restaurant)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Your site employees were helpful and polite

Gary P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark F. 
Clasificación:
1.0

I arrived for an appointment at 7:00 am. No one was at the store until 7:45 and I didn't end up leaving the store until close to 8:00 am. I had made an appoint to pickup something at 8 am so I ended up being an hour late. I learned from another customer waiting that this is common at this location and they are always late. I would not recommend renting anything from here if you care to be on time.

Andre S. 
Clasificación:
5.0

great customer service

richard B. 
Clasificación:
3.0

The first truck they gave me was so beat up and bumper was falling off had to go in and exchange for different truck. The second truck they gave me had a bunch of damage that was not reported so I had to take 10 minutes to take pictures of everything so I didn't get blamed for it.

jared C. 
Clasificación:
5.0

Everything and employees were very friendly and professional, I would go back there again in a heart beat. The gentleman who waited on me was very helpful.

dana L. 
Clasificación:
5.0

Very nice and got me checked out very quickly

Michael M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ronald M. 
Clasificación:
5.0

Nothing. It was a great experience!

NANCY P. 
Clasificación:
3.0

The truck I reserved and paid for had a flat tire, the replacement truck had no fuel, they knew it, and didn't think I would make it to the gas station. I also rented a storage space, I was told it was the only space avaliable and there was only 3 steps to the second floor. Since I was storing a gas range, it makes a BIG DIFFERENCE that there were actually 7 steps we had to manipulate. And the storage unit smells of urine. This was not a good experience.

Maryellen W. 
Clasificación:
5.0

you are doing great

marsha B. 
Clasificación:
5.0

Person that helped me was super nice, friendly, and polite. Gracias.

DONALD H. 
Clasificación:
4.0

El cliente no dejó un comentario.

michelle M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ana m P. 
Clasificación:
4.0

I received great customer service from Brice and Makala.

christine D. 
Clasificación:
5.0

The staff was great here! Very nice and professional.

Emily L. 
Clasificación:
1.0

I called to let them know I would be late on the phone they let me to believe that there would be no charge when I got there they charged me over $80

Nancy M. 
Clasificación:
3.0

One person behind the counter when I returned my truck was overwhelmed. She should have had more help and she was nearly accosted by an angry customer when he had to move his big truck into the lot. It was very uncomfortable!

Christopher M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike M. 
Clasificación:
4.0

There was some debris left in the bed of the truck when I picked it up. Nothing serious, though.

Simone W. 
Clasificación:
3.0

The girl who checked me in was not friendly at all. She was on her phone when I arrived and I had to wait for her to get off her personal phone. She finally said “ok I have to let you go I have a customer” rolling her eyes as if I were inconveniencing her. She blew though the instructions and contract so fast I couldn't even retain anything. She was honestly just downright rude and unfriendly. Not at all what the face of a company should look for in an employee

Bobby F. 
Clasificación:
1.0

Had such a bad experience when renting out a pickup truck. You leave property in the truck by accident and when you go back they say they didn't find it and don't want to be held accountable for it. They just lost a customer in this location. After you drop off the vehicle they call you complaining for you to get an extension for the rental even though the truck had already been returned. Horrible customer service. I would not recommend it at all at least this location.

luis P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Valter P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

lauren B. 
Clasificación:
5.0

Bryce was great

COURTNEY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin M. 
Clasificación:
3.0

El cliente no dejó un comentario.

shannon H. 
Clasificación:
5.0

Everything met expectations thank you

samuel L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wes K. 
Clasificación:
5.0

El cliente no dejó un comentario.

samuel A. 
Clasificación:
5.0

El cliente no dejó un comentario.

HOMERO R. 
Clasificación:
5.0

Associate was very friendly.

Christian C. 
Clasificación:
4.0

Truck was clean. Staff was courteous and friendly.

Collin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark F. 
Clasificación:
5.0

I can't really think of any improvements, I have used this location multiple times, and everything is always great! The app is a huge help as well!

joel W. 
Clasificación:
5.0

Keep up the good work

Lusu K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Angelica A. 
Clasificación:
4.0

Be aware that the return process on your phone requires you to take pictures of the inside. Do not return the key in the outside box until you complete the return form with photos.

Catherine N. 
Clasificación:
4.0

Everything was great and it was the first time I ever rented a u haul. This location is pretty good.

Kevin S. 
Clasificación:
5.0

Very good

Maria C. 
Clasificación:
5.0

I had a wonderful experience! Everyone I interacted with at 1030 pleasant street was pure delight! Thank you to Bryce Davis for making my return process quick and painless!

Mario P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelica M. 
Clasificación:
5.0

Nothing everyone was great

ALYSSA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sarahi F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nancy K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Pamela C. 
Clasificación:
5.0

Very excited

JOSHUA M. 
Clasificación:
1.0

They charged me more than what they said bunch of lying thieves

Sandro S. 
Clasificación:
5.0

My experience was wonderful. Friendly representatives. Pick up and return was very fast.

Robin H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacqueline B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynne T. 
Clasificación:
4.0

El cliente no dejó un comentario.

GRACE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mahmoud K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle T. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Richard P. 
Clasificación:
4.0

Very nice

CHRISTIAN B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE C. 
Clasificación:
4.0

Good service very helpful

EVAN B. 
Clasificación:
3.0

You charged me for gas and that was a mistake. I went inside and the woman I talked to told me she took the charge off but I looked at my debit account and the charge for gas wasn't taken off.

Jeremy Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADAM D. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE M. 
Clasificación:
5.0

Seeing as how my car was completely cleaned off and didn't require shoveling out immediately following a significant snowstorm, I can only assume the employees here went above and beyond. I hate cold and snow and winter, so to say I was bitter wasting money to rent the Uhaul only to be prevented from using it, is an absolute understatement. When I arrived and saw I didn't have to clean off my car, I couldn't have been more appreciative. I'll be back this coming weekend to rent again! Thank you!!!

Lindsay H. 
Clasificación:
5.0

Great! In and out service. No small talk. Right to business. Exceptional!

JOSEPH C. 
Clasificación:
5.0

Great customer service! Thank you

Brenda M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lucien M. 
Clasificación:
3.0

I received one email stating my charge was $40.77; but they charged $56 to my credit card. When I arrived to drop off the van, the employee was nowhere to be found and when he came in, it wasn't clear that he worked there, I was leary about handing him the keys.

DEANNE O. 
Clasificación:
3.0

I used a van for 15 miles and was charged $73. when I call to ask for an explanation of why they are charging me an extra 23 dollars they tell me not to deliver the tank with gasoline, I ask if they checked the van and they lie to me saying yes, they lie to me because I took a photo of how I delivered it and no practically no gasoline was used. At the time of handing over the key, it seems that no one bothered to check and make sure that everything is fine because since they already have the card, they later want to steal from the client. Lack of ethics and professionalism, $73 for 15 miles ridiculous

Estefany M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNA K. 
Clasificación:
5.0

Very clean facility, staff extremely helpful. Will definitely recommend to anyone and wouldn't hesitate to use them again in the future.

Judy O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

Thank you and have a good safe day

JOSE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
4.0

Ensure truck cab does not smell of cigarettes.

KIMBERLYJOY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rui Nuno A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
4.0

Staff made up for mix up. Thanks!

STEVEN P.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Krystal G. 
Clasificación:
5.0

El cliente no dejó un comentario.

EUGENE T. 
Clasificación:
5.0

The staff was very courteous and professional.

Christine P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Guy B. 
Clasificación:
4.0

El cliente no dejó un comentario.

James D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley Z. 
Clasificación:
4.0

Parking lot cramped with very little customer parking.

Susan C. 
Clasificación:
5.0

Everything is perfect. Thank you

Henrique B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel F. 
Clasificación:
4.0

El cliente no dejó un comentario.

christine H. 
Clasificación:
4.0

Got charged a fuel set charge when gas was returned with same amount of gas that vehicle had when I took it.

SIMON A. 
Clasificación:
4.0

I didn't need the storage unit so I canceled it. Staff was great and helpful.

PATRICIA R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralf E. 
Clasificación:
5.0

The trailer I received had a tail lamp with some LEDs were burned out. I reported it last time I had used it in the past had not been serviced? Thanks.

Alan M. 
Clasificación:
2.0

No blankets in the plastic to help keep your personals safe. Asked employee who stated customers shit with them in the truck….

KENDEL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN S. 
Clasificación:
5.0

I can't remember the name of the female employee who took care of our rental and cashing out but she was extremely helpful and had a great upbeat attitude. Overall very pleasant experience even with the other person I spoke to on the phone. Great Staff

Cory M. 
Clasificación:
5.0

Trailer had a very low tire due to a nail. After spending two hours on the phone with the alleged-customer service people (who were completely useless), I ended up pulling it 50 miles with a damaged tire.

JOHN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ana D. 
Clasificación:
2.0

Have the staff actually explain the fees and other charges associated with renting the vehicle. I was under the impression, and was certainly not told otherwise that there would be mileage charges, and fuel charges. I thought the milage was part of the rental fee. I left with a little over a half tank of gas, and came back with a half tank of gas, and was charged $16 for that. $22 for mileage, and then a $20 "rental fee", and then three other fees on top of all that. That should all be explained at the time I put in my reservation, and none of that happened. I was not happy with surprise fees.

PAUL T. 
Clasificación:
4.0

God job!

Jean P.  |  Overall Experience 
Clasificación:
1.0

My storage unit was full of Feces and urine most of my belongings were thrown out and insurance can’t help me because the manager of U-HAUL told me to use the dumpster so I have no proof of my items very very sad

carolyn o.  |  Overall Experience 
Clasificación:
5.0

Needed to get a storage place very quickly this is very convenient and close to my home.

Judy O.  |  First Impressions 
Clasificación:
5.0

Kaitlynn was very helpful solving a problem I had with storage. She was friendly and courteous.

Brittany A.  |  First Impressions 
Clasificación:
1.0

It took 4 days and 5 different units from 3 different towns to finally be able to have a storage unit. The assistant manager and manager of New Bedford Mass should not have jobs they gave our unit away and then kept giving us units that where not accessible and when given a chance to make it right they kept saying there was nothing they could do and it was our problem. They were rude and talking down and slander about other facilities. They would not watch the video of us looking for our units and they wouldn't bring us to show us any of the units that was unavailable. I will never use you guys or refer you guys and I will be telling everyone about this experience. Your motto is moving is stressful we make it less stressful and that to me is a trash motto for a trash company. You made my worst week even worse for 4 additional days of stress then blaming the customer. I have videos I will be posting on all my social media pages.

William L.  |  Overall Experience 
Clasificación:
3.0

Since we had a unit that was on the basement level, we needed to use the conveyor belt. Sending the items down worked okay, but sending them up was difficult. The tread on the belt is so worn down, there is no grip, so a lot of the items kept slipping down and we needed to carry them up the stairs. Other than that, the experience was fine.

Audrey R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Audrey R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Carl P.  |  First Impressions 
Clasificación:
5.0

Katie was a grade worker she helped me so much and made me smile after having a bad day she should honestly get a raise.

Unique H.  |  First Impressions 
Clasificación:
5.0

Staff was excellent to work with

Anthony B.  |  Online Move In 
Clasificación:
1.0

El cliente no dejó un comentario.

Tina J.  |  Overall Experience 
Clasificación:
2.0

There were rodent feces in my unit and in /on my belongings. I asked several times for something to be done and each time I was given a new mouse trap to place in my unit. My 6 year old autistic couldn't use the facilities as It was dirty (and the bathroom) was covered in human blood and feces a few times when I went there. Also I ended up having to stop taking him with me when I went there because people were in there using drugs on several occasions and I didn't want him exposed to that. It was the final straw for me. I felt It was unsafe. I stopped using the facility for a few reasons but that was the main one for me

Stacey B.  |  Overall Experience 
Clasificación:
5.0

Brittney was very polite, friendly and helpful. Great experience

Susie B R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Veronica V.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Maritza F.  |  Overall Experience 
Clasificación:
3.0

Need a elevator and rooms need to be more affordable price is way to much for the size if room i rented.

Joshua J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria C.  |  Overall Experience 
Clasificación:
5.0

The Manager, Monica, was the person who helped me with my storage units. Very nice, helpful, and personable staff. Provided the best options for my needs. She is an asset to the company.

RAYNETTE D.  |  First Impressions 
Clasificación:
5.0

Britney does a great job,hire more like her

EUGENE O.  |  Overall Experience 
Clasificación:
5.0

Britney is very good,very helpful and pleasant to work with,hire more like her.

EUGENE O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

shakwon l.  |  Overall Experience 
Clasificación:
5.0

On behalf of the late M. Baker, I, R. Shirley, commend U-Haul at Fall River, MA for excellent storage services. Management is applauded for notable customer transactions until duly ended 10/1/19.

MARION B.  |  Overall Experience 
Clasificación:
1.0

Paid for a unit I wasn't able to access,

Christine W.  |  Overall Experience 
Clasificación:
5.0

Everyone was very friendly and informative. The facility is very clean.

Renee B.  |  First Impressions 
Clasificación:
3.0

All was good until the day we moved out. During our last run, I saw a small mouse run from one storage unit to another, which freaked me out. Otherwise, good pricing and customer service.

Kelly T.  |  Overall Experience 
Clasificación:
5.0

This was my first time using a storage facility, and the staff at U-Haul have all been very professional, helpful, and accommodating during this unexpected change in my life. So far so good with them!

Kelly T.  |  First Impressions 
Clasificación:
5.0

Very pleased at how convenient it was

John M.  |  First Impressions 
Clasificación:
5.0

The employees were a top notch help, made life much easier As i rented a truck and stored things in a storage unit, just wish there was more room in the lot, but overall good experience.

james w.  |  First Impressions 
Clasificación:
5.0

Excellent service

Alec D.  |  Overall Experience 
Clasificación:
5.0

Staff is great. Matt and Joe are very helpful.

Thomas L.  |  Overall Experience 
Clasificación:
5.0

Staff was always very friendly and helpful!

Hilary H.  |  Overall Experience 
Clasificación:
5.0

The manager, Matt has proven that he is the only competent person in your company. Your telephone reps are incompetent, your driver lies and can't be trusted, and the other FR location is rude

THOMAS S.  |  Overall Experience 
Clasificación:
5.0

This is the only Uhaul facility I would ever think of using again. The manager, Matt is friendly, professional, and has proven to be the only competent person in this company

THOMAS S.  |  Overall Experience 
Clasificación:
4.0

Staff were very friendly and helpful.

Karen R.  |  First Impressions 
Clasificación:
4.0

No comment

Norman S.  |  Overall Experience 
Clasificación:
5.0

Excellent service.....knowledgeable and very helpful employees! Will most definitely recommend to friends and family. Thumbs up to Cory Silva!!

DONNA B.  |  First Impressions 
Clasificación:
5.0

Well run and professional!!!!

terrie c.  |  Overall Experience 
Clasificación:
5.0

The staff even help me with moving a piece of furniture thank you

Manny E.  |  Overall Experience 
Clasificación:
4.0

My items were full of dust when I moved out. Did not realize until I was moving boxes out that the walls of the units do not go all the way to the top of the ceiling causing dust to get in each unit.

JACQUELINE P.  |  Overall Experience 
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