Customer Reviews for U-Haul Moving & Storage of Fall River

1,786 comentarios

1030 Pleasant St   Fall River, MA 02723
(Next to Caldeiras Restaurant)

(508) 679-5277

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(508) 679-5277

1030 Pleasant St
Fall River, MA 02723
(Next to Caldeiras Restaurant)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Nadine T. 
Clasificación:
5.0

The employees were so helpful and pleasant.

Terrence B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark F. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEBIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa A. 
Clasificación:
5.0

Nothing it was perfect

ROBERT A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason B. 
Clasificación:
1.0

Truck had a bad shake on the highway, empty Gatorade bottles fell from underneath the dash when I went over my first Speed bump, dolly and blankets were NOT ready when I arrived, had to load them myself, was double charged for the dolly and blankets, called and spoke to someone in customer service at the store. They transferred my call to someone in accounting. That person told me that they can't do anything and thay the store should have done it for me because they can't authorize the refund. They said the money would be refunded and that I would get a phone call confirming it. NO PHONE CALL NO REFUND, I called at 9am and never got a call,very dissapointed and I feel financially taken advantage of due to no fault of my own

EVAN N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Scott D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler C. 
Clasificación:
5.0

I loved the customer service that was provided to me and i loved the vehicle. I didn't ask the guy that helped me his name he was adorable. We need more people like him for customers service

Leidimara D. 
Clasificación:
5.0

Needed to get a storage place very quickly this is very convenient and close to my home.

Judy O.  |  First Impressions 
Clasificación:
1.0

was charged for insurance I didn't ask for and an extra day they wouldn't deduct the charges

EDWARD D. 
Clasificación:
4.0

El cliente no dejó un comentario.

matthew M. 
Clasificación:
5.0

I was pleasantly surprised by the 10' truck I was given -- it was the newest one on the lot and was in great shape. There was a puddle in the box but Zach at the store was excellent in helping dry it out. Great experience, thank you.

SCOTT F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pauline R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pedro O. 
Clasificación:
5.0

Both the pick and return we're very easy. Both associates were very helpful and accommodating.would recommend branch to family and friends.

William A. 
Clasificación:
5.0

Maybe more staff if there is long line of customers waiting.

Idemudia I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonella C. 
Clasificación:
3.0

Call ahead an make sure pick up times and selection of truck and equipment are correct!! The female employee that was there was extremely understanding and helpful and did all in her power to help us. I unfortunately didn't catch her name.

CHRISTOPHER A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Maurino I. 
Clasificación:
5.0

Consistently great service!

DAVID W. 
Clasificación:
3.0

We dropped the truck off at 5:01. The employees were outside already taking care of other customers and vehicles and refused to help us.

Jill C. 
Clasificación:
5.0

Don't book rentals so close together I was suppose to pick up my 20ft truck at 10:00 am and the person who rented it before was suppose to return it by 10 and never showed up Uhaul called him he said he would return after 4 so I was stuck with a smaller truck and wasn't able to get all my furniture causing me to loose a very expensive and sentimental piece of furniture

LYNN L. 
Clasificación:
5.0

It was a wonderful experience and the person at the drop off location was very helpful and very attentive and professional.

Denise F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anne V. 
Clasificación:
5.0

The can of truck was clean except I later found a used face mask and tissue underneath the driver seat. No way to charge cell phone. To use gps. The cigarette lighters were broken. I have to say Everyone was courteous and very busy.

PATRICIA R. 
Clasificación:
4.0

When we picked up the truck there was only about a quarter tank of gas…..

Ricardo M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lucas W. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDA M. 
Clasificación:
5.0

Keep up the good work

Eric P. 
Clasificación:
5.0

Kaitlynn was very helpful solving a problem I had with storage. She was friendly and courteous.

Brittany A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT W. 
Clasificación:
1.0

Poor they overbooked me to not have my time at on my day! Then to pass the book at the my pleasant loca in newbedford to send me to another location fir them to have no vehicle Ava to fall River . Terrible terrible

Casey R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexandra P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane A. 
Clasificación:
5.0

N/C

JOHN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD R. 
Clasificación:
3.0

Don't allow people to smoke in the uhaul and clean it before giving it to new customers

NINA F. 
Clasificación:
1.0

I ordered and reserved a truck online with supplies and specifically needed a Utility Tool to move a large piece of furniture and and when I ordered it online it didn't tell me that it wasn't available but when I got there they said it wasn't available but when I got there they said it was an available and they were terrible in terms of explaining how things worked. When I left I realized that they hadn't put any of the boxes that I had ordered in the truck and then I didn't have anything that I needed when I got to the location. When I explained that to the clerk she said it was my fault because I was supposed to tell them That I ordered online but since I hadn't done this before I didn't know I was supposed to tell them

Dawn L. 
Clasificación:
5.0

Friendly staff that did an exceptional job!!!!!!!!

Joseph S. 
Clasificación:
1.0

Not just the store. U haul as a company inconvenienced me terribly. Then had me drive to Fall River to receive a truck. I'm completely dissatisfied

RAMON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK A. 
Clasificación:
5.0

Friendly knowledgeable staff

Thomas P. 
Clasificación:
5.0

I actually had a smooth, easy experience at this location. The staff was very friendly and answered any questions for me. It was my first time renting and they were kind and patient. I can't remember where I found it, but the reviews and ratings for this place were subpar. Hopefully this will be helpful.

Melissa S. 
Clasificación:
5.0

Check more than appearances. My passenger door was loose. The truck shakes over 50mph, mirrors are loose so it moves when you drive. But customer service was great

JOSHUA C. 
Clasificación:
1.0

Stop messing things up and charging for things you didn't provide. Don't promise or sell something you don't have.

Dillon N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dennis R. 
Clasificación:
1.0

My car was crashed into and could not get to know who did it. Very upset

Woozlande L. 
Clasificación:
1.0

Drop off on mobile wouldn't work and I was lied to so many times.

Carolyn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD M. 
Clasificación:
5.0

Trailer rental experience was great, simple, quick, and inexpensive.

Antonio E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nicole S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio R. 
Clasificación:
4.0

Service was friendly and professional. My only complaint is that I picked it up with a 1/4 tank gas, that's not a big deal but I returned it with a little more gas than what I got it with and was still charged for 2 gallons of gas, again not a big deal ....just saying.

Philip C. 
Clasificación:
5.0

Great staff & Service. Keep it up 👍🏾

Dravious R. 
Clasificación:
5.0

The staff on Friday 8/13 pm was extremely hemp. I only needed a rental for a couple of hours and they were able to find a vehicle that I could use. It was an easy process and I would absolutely rent from this Uhaul branch again.

CHAD B. 
Clasificación:
4.0

The best part of the experience was the helpful kind spirit of the staff.

Steven P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald S. 
Clasificación:
5.0

Flawless service as usual!

David W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yonnatan S. 
Clasificación:
1.0

Who is Jose Torres? My name is Brandy Anctil-Torres. It appears someone used my info to rent equipment from your facility without my permission. The alternative contact name I have on Rental agreement is my daughter , and that phone number attached to her info is no longer in her permission. Please do not rent equipment to people without my consent. I don't know who rented equipment but I'm the only one on rental agreement. My address connected to storage unit is 228 Sunset Hill , and besides myself living at that address, no other adult lives with me.

JOSE T. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter O. 
Clasificación:
4.0

I have no qualms with this location, my issue is with the UHaul reservation system that allows over booking of equipment. I made a reservation for a cargo van, when I show up, there is no cargo van. I was told that they over booked the equipment, but could offer me a 15ft box truck. The box truck was oversized for my use but I took it at a lower rate. I appreciate the staff offering me the reserved rate, but the fault is placed on the company for creating unnecessary difficulty for its customers and their staff. Your reservation system should be real time or updated.

Nelson P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ernest W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda C. 
Clasificación:
1.0

It took 4 days and 5 different units from 3 different towns to finally be able to have a storage unit. The assistant manager and manager of New Bedford Mass should not have jobs they gave our unit away and then kept giving us units that where not accessible and when given a chance to make it right they kept saying there was nothing they could do and it was our problem. They were rude and talking down and slander about other facilities. They would not watch the video of us looking for our units and they wouldn't bring us to show us any of the units that was unavailable. I will never use you guys or refer you guys and I will be telling everyone about this experience. Your motto is moving is stressful we make it less stressful and that to me is a trash motto for a trash company. You made my worst week even worse for 4 additional days of stress then blaming the customer. I have videos I will be posting on all my social media pages.

William L.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Joseph S. 
Clasificación:
3.0

Since we had a unit that was on the basement level, we needed to use the conveyor belt. Sending the items down worked okay, but sending them up was difficult. The tread on the belt is so worn down, there is no grip, so a lot of the items kept slipping down and we needed to carry them up the stairs. Other than that, the experience was fine.

Audrey R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER M. 
Clasificación:
3.0

Ensure the dolly and furniture pads are secured. I got charged for their use even though the dolly did not have the zip tie on it from last user

Steven C. 
Clasificación:
5.0

El cliente no dejó un comentario.

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrian R. 
Clasificación:
2.0

Mileage was incorrectly reported on receipt- cost me 20.00 and no one responded to my e-mail asking for help.

Victoria O. 
Clasificación:
5.0

Young lady who helped me out was very polite and helpful. I was in and out in 10 minutes. Reasonable rates even with the optional insurance.

Mark A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracey M. 
Clasificación:
5.0

Me encanta la experiencia con uhaul

Roberto T. 
Clasificación:
5.0

Nothing! Mark was excellent to deal with.

Jacqueline M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abilio D. 
Clasificación:
5.0

nathing every thing was very good

Debra R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Audrey R.  |  First Impressions 
Clasificación:
5.0

Truck had oil or fluid leaked overnight. Notified return staff.

Norma H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carl P.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Raquel J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Maurice D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rebecca R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick R. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHAVON P. 
Clasificación:
5.0

Excellent customer service

BRUNO D. 
Clasificación:
4.0

Nothing everything was handled well

Kevin W. 
Clasificación:
3.0

The online pick up and drop off service need upgrading. The process took far too long, had you running around the lot, and the chat and call customer service was unresponsive. I wouldn't use the service again

Isabella R. 
Clasificación:
2.0

I rented a van for a few hours. I left with 2610 miles on it and brought it back with 2621 miles. I just received a receipt in my email stating I brought it back with 2653 miles and was charged for 43 miles when I actually only drove 11 miles. I wish I had taken a picture of the odometer, but I don't think I'll be renting from here again.

Holly P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN T. 
Clasificación:
5.0

Katie was a grade worker she helped me so much and made me smile after having a bad day she should honestly get a raise.

Unique H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Joseph S. 
Clasificación:
5.0

Staff was excellent to work with

Anthony B.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Chad E. 
Clasificación:
5.0

Great Service. It all worked out well in the end, but the drop off location I requested was Haddam CT and I was given Hamden CT. Not even close. When I saw it, I called the number on my text message and it was changed without any problem. His name was Gabe. TY I dropped it off a day early also, so if I could get compensated it would be greatly appreciated.

Bruce P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melody V. 
Clasificación:
1.0

El cliente no dejó un comentario.

Tina J.  |  Overall Experience 
Clasificación:
2.0

There were rodent feces in my unit and in /on my belongings. I asked several times for something to be done and each time I was given a new mouse trap to place in my unit. My 6 year old autistic couldn't use the facilities as It was dirty (and the bathroom) was covered in human blood and feces a few times when I went there. Also I ended up having to stop taking him with me when I went there because people were in there using drugs on several occasions and I didn't want him exposed to that. It was the final straw for me. I felt It was unsafe. I stopped using the facility for a few reasons but that was the main one for me

Stacey B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Veronica V.  |  First Impressions 
Clasificación:
5.0

The Manager, Monica, was the person who helped me with my storage units. Very nice, helpful, and personable staff. Provided the best options for my needs. She is an asset to the company.

RAYNETTE D.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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