Comentarios del cliente para U-Haul Moving & Storage of Fall River

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Fall River

Grado total:

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ASHTON H.
Grado:

because of social distancing I had to do everything over the phone. I had difficulty scanning the store location code, despite the GPS telling me I was at the correct location. The staff inside told me they could not help me at all. I was on the phone with customer service for over 55 minutes and was told I would need to be transferred to a certain department. after being left on hold for a while a different customer service rep picked up and i had to start at the very beginning. Despite being on the phone with two different customer service reps and the call lasting over 55 minutes, I was never transferred to the correct department, I was 'advised' numerous times that I was not correctly scanning the code (although I had been trying for over 15 minutes), and eventually had to have a family member come to use their phone for the scanning which was an inconvenience for them. Overall, I'm quite dissatisfied with my interaction with the customer service folks and their entire lack of ability to help me resolve the issue I was encountering.

debby O.
Grado:

El cliente no dejó un comentario.

camilae G.
Grado:

El cliente no dejó un comentario.

Leo B.
Grado:

Did everything on line both pick up and return needed life person to complete

Mark M.
Grado:

Fire the entire corrupt staff at that location. I have never in my life experienced such rude, nasty, shady and dishonest service personnel in my life. To say nothing of the disgusting flagrant fraudulent charges. I am currently unemployed and have nothing but time to spend and plan to personally picket that location starting tomorrow.

SETH C.
Grado:

El cliente no dejó un comentario.

Mark S.
Grado:

There doing a great job with covid-19 precautions and the girl that assisted me with my rental was excellent.

Elizabeth F.
Grado:

El cliente no dejó un comentario.

Hector V.
Grado:

El cliente no dejó un comentario.

Wayne R.
Grado:

Only issue was that I was charged for fuel when I should not have been. I had a receipt of fuel purchase that he did not require to see and said I was okay to leave. When I checked my card statement it was charged. I have an email in to contest this charge.

Paulo G.
Grado:

El cliente no dejó un comentario.

Rachele B.
Grado:

El cliente no dejó un comentario.

Thomas O.
Grado:

I could not say we had a very pleasant experience. The gentleman that took care of us was very good and had great customer service skills

Joseph M.
Grado:

Great service, very friendly & service was fast. Definitely recommend & will use same location in the future.

David G.
Grado:

Service was great. Workers there work hard & care about the customer.

Angel P.
Grado:

El cliente no dejó un comentario.

Evan M.
Grado:

El cliente no dejó un comentario.

Fernando P.
Grado:

El cliente no dejó un comentario.

Esther F.
Grado:

El cliente no dejó un comentario.

Amanda D.
Grado:

Nothing. The manager Monica is an asset to your company. She greets people with a smile, let's you know about services to help your needs, and is pleasant to deal with.

John T.
Grado:

Charged a “late fee” for return, truck was returned early.

Toni S.
Grado:

El cliente no dejó un comentario.

Michael V.
Grado:

Truck was terrible the blinkers did not work what’s so ever clearly they are not kept up to code on top of that I to the truck with 3/4 of the gas in it and am now being charged 20 bucks more bc the documents that were given to me say other wise. I will never rent a u-haul again

Gerard M.
Grado:

El cliente no dejó un comentario.

Doreen A.
Grado:

Pleasant st. Is the best location to rent from, hands down. Staff is great, very personable. Only location I'll rent from...

Joseph D.
Grado:

It was quick and easy to pick up and drop off. Outstanding!

sharon S.
Grado:

El cliente no dejó un comentario.

James C.
Grado:

Super service! Thank You!

Jillian G.
Grado:

El cliente no dejó un comentario.

Venita Q.
Grado:

El cliente no dejó un comentario.

george Y.
Grado:

El cliente no dejó un comentario.

Muhammad R.
Grado:

El cliente no dejó un comentario.

Joseph D.
Grado:

Very easy process and fair price. The truck was very clean and easy to handle. Great customer service too, they were very helpful. Will use again.

Javier O.
Grado:

El cliente no dejó un comentario.

Kelma D.
Grado:

El cliente no dejó un comentario.

Daniel A.
Grado:

El cliente no dejó un comentario.

Betsy T.
Grado:

Nothing everything was perfect great customer service very friendly and helpful staff thanks ??

Zenobia B.
Grado:

El cliente no dejó un comentario.

Melodie L.
Grado:

El cliente no dejó un comentario.

Hector B.
Grado:

El cliente no dejó un comentario.

Joseph D.
Grado:

An excellent experience — quick and easy

Peter G.
Grado:

El cliente no dejó un comentario.

Hector B.
Grado:

El cliente no dejó un comentario.

Joseph R.
Grado:

Awesome sales guy. Only suggestion is make would be not to have only one person working . He was trying to install a hitch and dispatch the rentals. A lot of waiting in line .

Rebecca S.
Grado:

ask customer if the would like to get coverage for vehicle

Robin L.
Grado:

El cliente no dejó un comentario.

Joseph D.
Grado:

Very big help with my move. I came in last minute and they got me a big truck and got me out the door quick. I would deff use this place again. They know all about the truck sizes and made the whole rental easy, even returning it was real easy. Thanks guys!!

Leonard C.
Grado:

An agent should inspect the vehicle and the paperwork with the customer prior to the customer leaving the lot.

Jasmin V.
Grado:

El cliente no dejó un comentario.

Kimberly S.
Grado:

El cliente no dejó un comentario.

Joe D.
Grado:

This place is great. Before renting, I called with questions and an employee ran outside to measure something for me, awesome assistance and very quick. Then when I picked up a truck the next day the Friendly staff (Monica i rhink) helped me out the door quickly, an the truck was clean. Would deff use again

Mariah G.
Grado:

Provide employee’s more training understanding customer service value. I was rudely spoken to and dumbed down by an employee named Erin. I went to go pick up my reservation for the van I rented and with this being my first time I reserved one online.. very unpleasant human didn’t even crack a smile or said your welcome when I said thank you. I had a question about the online part where it’s asking I verify the mileage and I wasn’t sure if I really did it right. Instead of walking me through it making sure I did what I needed she rolled her eyes and said yeah your all set. I came back to return my vehicle I wish I remembered her name she had a blue shirt with glasses. Small women, very sweet helped me understand I was going to get refunded. I called this morning to speak to a manager and Erin had answered the phone. Asking what regards do I need a manager for. Trying to explain the problem with my refund she kept talking over me being very rude and forced me to be transferred to someone I had no idea who it was waiting for a bit to be transferred because I was on hold the call dropped. I tried calling back and no one would answer the phone. I used a prepaid visa I don’t understand why it takes 7-10 business days to put MY MONEY back on MY CARD. I paid you guys for your services and usually I have a good experience with this location as I rent here pretty often. Unfortunately this was an experience I won’t forget.

Carl B.
Grado:

El cliente no dejó un comentario.

Tatiana R.
Grado:

The pictures of the van after when registering online were a bit much. The online way to check in was super easy to navigate. The uhaul representative who helped me was super friendly and made the experience a good one. Would definitely use uhaul again.

Brandon Y.
Grado:

Reserve truck for Sunday January 12th went and picked it up took a picture of the odometer the gas gauge looked like it was on full. The arrow was to the left side of the F for full. So when I pulled away Sunday morning my assumption was that the truck was full and topped off this was not the case for when I went to return it Monday January 13th and went to top off the vehicle I ended up putting 11 gallons a fuel into your vehicle it is documented that I only traveled 21 miles and when I got back in the vehicle after filling it up all the way I noticed the gauge went far beyond the right side of the f on the fuel gauge. Coming to the conclusion that it was not. Received it. Monica you're a great employee at your 1030 pleasant Fall River location smirked and said it was in the email and asked if I read the email several times. And then wanted me to just leave the truck without going over it making sure there were no dents and the mileage was correct. I found her to be very unprofessional lazy and not very good at her job. As for the truck it worked great. Because of this poor customer service I will be going elsewhere in the future. Feel free to contact Monica at 1030 pleasant U-Haul for her side

Jordan W.
Grado:

El cliente no dejó un comentario.

Moronfolu F.
Grado:

Need more staffs to customers

Daniel D.
Grado:

El cliente no dejó un comentario.

Rodrigo O.
Grado:

Very easy dealing. I absolutely recommend Them

Marc C.
Grado:

I had a problem with the key being stuck in the ignition less than 10 min after leaving the facility on Bedford St in Fall River, called and asked for advice or help, left a detailed message with a live person because I couldn’t get through to the guy working at the Bedford St location and two days went by and no one ever called me. I had to get someone myself. Very inconvenient

Benjamin C.
Grado:

They lie about the price of the rentals. The sign said $20, but they said there's a mandatory $10 insurance charge. The sign should say $30 if the insurance is mandatory.

Brooklyn S.
Grado:

El cliente no dejó un comentario.

Lorrie M.
Grado:

Went to Broadway St in Fall River Mass to pick up Cargo Van that I rented on line to pick up on that location 2 pm Saturday No Cargo Vans ever there they sent me to Pleasant St Fall River Very long wait not customer friendly plus on line didn’t charge me a $10.00 extra fee for the rental where Pleasant St said it was a must

Connie G.
Grado:

Very friendly and answered all my questions.... And they listened to my complaints on why I needed a U-Haul truck, lol...Thank You.

Michael L.
Grado:

El cliente no dejó un comentario.

Walter N.
Grado:

El cliente no dejó un comentario.

Donald H.
Grado:

El cliente no dejó un comentario.

Ana P.
Grado:

El cliente no dejó un comentario.

Walter N.
Grado:

El cliente no dejó un comentario.

CORY R.
Grado:

Too many large holds on my card... $38, $110, $125.... only one is applicable. Roof of trailer was leaking, wrecked my books. Otherwise excellent.

Janelle L.
Grado:

The website was not working and customer service transferred me and i was on hold for 27 min before i called from a separate phone and spoke to someone else. This was during drop off. Pick up was also a hassle. After about 30 min of trying the site i spoke to customer service and was put on hold long enough to use someone elses phone to do it. I spent about 2 hrs between pickup and drop off which was crucial moving time i needed. In turn i had to argue with my old landlord to be able to come back the next day to remove the rest of my belongings. Also, i took a picture of the mileage and gas gauge as after about 2 miles, a quarter of a tank was already missing. Sounds like there was an issue with the engine as well maybe causing the ridiculous gas mileage. Overall, awful experience. Other than the fact that the truck bed was big enough to move my stuff, it was terrible. May i never have to move again and use a uhaul for it.

Daniel S.
Grado:

Excellent Customer Service

russell P.
Grado:

El cliente no dejó un comentario.

Gerald D.
Grado:

Employees very helpful and courteous.

Sukhmanjit S.
Grado:

Truck was clean when i returned and this location they still charge cleaning fee to rip customers , very rude people

Kevin B.
Grado:

El cliente no dejó un comentario.

Joshua M.
Grado:

El cliente no dejó un comentario.

Dominick P.
Grado:

Horrible location no room for anything I can’t even park my car inside to pick up the trailer!! You need to move to a bigger location with a < LARGE> parking lot !!!

Lisette L.
Grado:

El cliente no dejó un comentario.

Thomas P.
Grado:

El cliente no dejó un comentario.

Shannon A.
Grado:

El cliente no dejó un comentario.

Teresa B.
Grado:

Monica, manager, and staff were very helpful. Not being a "text" person, I was lucky my Lion helper had a text phone to do the pick-up steps. Would recommend that the pick-up could still be done with paper with the option of "text" steps. Thank you for your service.

John P.
Grado:

El cliente no dejó un comentario.

Elizabeth F.
Grado:

El cliente no dejó un comentario.

STEVE C.
Grado:

El cliente no dejó un comentario.

Harold M.
Grado:

I thought staff was polite, knowledgeable and professional.

russell P.
Grado:

El cliente no dejó un comentario.

Roberto G.
Grado:

El cliente no dejó un comentario.

Paul L.
Grado:

Thought I was charged for a few more miles than I actually traveled.

Joel W.
Grado:

Nothing that I know of, but was very happy.

David P.
Grado:

Mobile App did not work during the time of pick-up nor return.

binod G.
Grado:

Smells animal urine on driver side

Linda S.
Grado:

Excellent customer setvice

Edmond B.
Grado:

El cliente no dejó un comentario.

Richard R.
Grado:

everything was perfect

LUANA S.
Grado:

El cliente no dejó un comentario.

Brett D.
Grado:

El cliente no dejó un comentario.

Travis G.
Grado:

You have thre. Employees working behind the counter and i waited ten minutes on picking up my reservation for a van. Then get the van and radio doesn't work, no back lights. Not good at all!!!!

Richard R.
Grado:

Would have liked to have received my receipt at drop off but was going to have to wait a while and I didn't have the time.

Michael P.
Grado:

El cliente no dejó un comentario.

MARION B. | Overall Experience |
Grado:

On behalf of the late M. Baker, I, R. Shirley, commend U-Haul at Fall River, MA for excellent storage services. Management is applauded for notable customer transactions until duly ended 10/1/19.

Christine W. | Overall Experience |
Grado:

Paid for a unit I wasn't able to access,

Renee B. | First Impressions |
Grado:

Everyone was very friendly and informative. The facility is very clean.

Kelly T. | Overall Experience |
Grado:

All was good until the day we moved out. During our last run, I saw a small mouse run from one storage unit to another, which freaked me out. Otherwise, good pricing and customer service.

Kelly T. | First Impressions |
Grado:

This was my first time using a storage facility, and the staff at U-Haul have all been very professional, helpful, and accommodating during this unexpected change in my life. So far so good with them!

John M. | First Impressions |
Grado:

Very pleased at how convenient it was

james w. | First Impressions |
Grado:

The employees were a top notch help, made life much easier As i rented a truck and stored things in a storage unit, just wish there was more room in the lot, but overall good experience.

Alec D. | Overall Experience |
Grado:

Excellent service

Thomas L. | Overall Experience |
Grado:

Staff is great. Matt and Joe are very helpful.

Hilary H. | Overall Experience |
Grado:

Staff was always very friendly and helpful!

THOMAS S. | Overall Experience |
Grado:

The manager, Matt has proven that he is the only competent person in your company. Your telephone reps are incompetent, your driver lies and can't be trusted, and the other FR location is rude

THOMAS S. | Overall Experience |
Grado:

This is the only Uhaul facility I would ever think of using again. The manager, Matt is friendly, professional, and has proven to be the only competent person in this company

Karen R. | First Impressions |
Grado:

Staff were very friendly and helpful.

Norman S. | Overall Experience |
Grado:

No comment

DONNA B. | First Impressions |
Grado:

Excellent service.....knowledgeable and very helpful employees! Will most definitely recommend to friends and family. Thumbs up to Cory Silva!!

terrie c. | Overall Experience |
Grado:

Well run and professional!!!!

Manny E. | Overall Experience |
Grado:

The staff even help me with moving a piece of furniture thank you

JACQUELINE P. | Overall Experience |
Grado:

My items were full of dust when I moved out. Did not realize until I was moving boxes out that the walls of the units do not go all the way to the top of the ceiling causing dust to get in each unit.

No reviews have been submitted for this location.

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