Customer Reviews for U-Haul Moving & Storage of Eustis

2,548 reviews

15519 W US Hwy 441   Eustis, FL 32726
(W Of Bay St)

(352) 483-1577

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(352) 483-1577

15519 W US Hwy 441
Eustis, FL 32726
(W Of Bay St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Nothing really.

WAYNE R. 
Rating:
5.0

Customer did not leave a comment.

MELVIN D. 
Rating:
5.0

Customer did not leave a comment.

DARRELL S. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH S. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
3.0

I should not be greeted by a rude lady then passed to a another lady then to a guy outside I had to chase down and find on my own. What is up with being passed around when I'm the customer who just spent over 8,000 dollars on this stupid truck. I won't use U-Haul again.

Gary A. 
Rating:
5.0

Customer did not leave a comment.

AARON M. 
Rating:
5.0

Customer did not leave a comment.

Christopher R.  |  First Impressions 
Rating:
2.0

Well maintained, clean but didn't note a previous piece of wood broken and now we are responsible?????? This is terrible to do a customer this way. Put the blame on your customers! Actually quite upset with them right now. There was a broken piece of wood when we received it on the inside and we didn't see it until we got to the house and didn't know it that it hadn't been noted before. Didn't know your system until I returned the truck to the personal storage where we returned it in St Cloud, Fl. I don't appreciate being ripped off for someone else's damages. I paid for the higher insurance too. I had to pay $65 for someone else's damages. When the lace I returned it to said it was never noted before. So I am pissed! We didn't do anything wrong, bought the extra insurance and got ripped off. Doesn't speak well for uhaul!

PAMELA H. 
Rating:
4.0

Easy as could be.

James H. 
Rating:
5.0

Customer did not leave a comment.

Jaime R. 
Rating:
5.0

Damon and Kassie at the Eustis /FL facility really rock! Prime customer service!

Gerrit V.  |  Overall Experience 
Rating:
4.0

Manager Kassie was wonderful, Richard was good to work with, but a few other employees were not friendly or helpful. Rented from here 3 times.

PAUL H. 
Rating:
4.0

Customer did not leave a comment.

Karlene S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TODD M. 
Rating:
5.0

Computer was giving the sales person problems but he was apologetic and made everything ok

ANIL S. 
Rating:
5.0

Sales associate (James?) went above and beyond. He was working alone on the day before Thanksgiving. We came to return our truck and the place was packed. This man, despite being overworked STILL had a smile on his face and made every customer feel like they were the most important person in the room. RARE FIND! Someone give that man a bonus and raise. He's a keeper.

TERESA R. 
Rating:
5.0

Customer did not leave a comment.

ANN R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA B. 
Rating:
5.0

Very quick process. Excellent customer service! Would highly recommend!

Donald P. 
Rating:
5.0

Customer did not leave a comment.

TODD M. 
Rating:
5.0

Great customer service. A special thanks to Kassie who provided a solution to a problem we had. Highly recommend.

JIMMY C. 
Rating:
5.0

Great customer service. When we arrived, we were provided assistance by, Kasey? He was able to come up with a solution we were having. We were so pleased with this service and facility.

Donna C.  |  First Impressions 
Rating:
5.0

Very helpful. No issues

LEE T. 
Rating:
5.0

Nothing everything went very well

CLIFFORD P. 
Rating:
4.0

Wonderful people, very helpful and pleasant to deal with !!!

LYMAN D. 
Rating:
5.0

Customer did not leave a comment.

MARK H. 
Rating:
5.0

Customer did not leave a comment.

LULA F. 
Rating:
5.0

Jason went above and beyond to help us get things set up due to a family issue. This employee is what make this company great. He's understanding , kind , and considerate. Thanks Jason!!! Sandra Murray

Sandra A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

William M.  |  First Impressions 
Rating:
5.0

Upon arrival I met Richard, he was a genuine pleasure to work with, making our interaction even more pleasant with his humor and quips! And he was extremely patient with not only myself, but other customers I observed him work with! Cassey was also extremely kind, patient and very thorough with the Checking in process! She topped off my very positive experience with a touch of humor and helpfulness! I would highly recommend this U-Haul location!

ALLEN L B. 
Rating:
5.0

Stay the course. You're great.

JOSE B. 
Rating:
5.0

Customer did not leave a comment.

GLORIA F. 
Rating:
5.0

Customer did not leave a comment.

ERIC F. 
Rating:
5.0

great deal, met solved my needs

Charles C. 
Rating:
5.0

Customer did not leave a comment.

MARK K.  |  Overall Experience 
Rating:
3.0

I would recommend this location for convenience. However, I was a bit confused about the purpose of not restraining the dolly. It was just placed in back of truck and moved/slammed with every movement of the truck. You can do better than that for safety purposes.

ANNA C. 
Rating:
5.0

Staff was very friendly and helpful

DIANA K. 
Rating:
5.0

Can't really think of anything. The personnel are great and very accommodating.

ANDREW K. 
Rating:
4.0

Knowledgeable staff, high level of helpfulness We are also storing items at this location

georges C. 
Rating:
5.0

Customer did not leave a comment.

Melvin D.  |  First Impressions 
Rating:
5.0

Very easy to pickup and return.

Richard T. 
Rating:
5.0

The lady who waited on me was courteous and friendly and very helpful. Great customer the way it should be.

PAUL H. 
Rating:
3.0

The people were polite and helpful, however, the place was dirty and rundown. Also, we had to pay $25 cleaning fee when we closed out our storage unit, even though we worked hard to make it clean before we left it. Was told that that is just the way it is. They always charge the $25 cleaning fee, no matter if it needs cleaning or not. I will never use U-Haul, again.

virginia m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERRY M. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

This was the third location I went to drop of the trailer. The other two including the original were full and could not accept my trailer. It took 3 hours and over 80 miles to bring my trailer I barely made it for my drop off time

JANICE C. 
Rating:
2.0

Our unit was loaded with bugs, it was so bad, we had to re-box everything, because we did not want any of it in our house. We also had to go a couple of times to let cats out. Mice also.

Roberta Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AVRY F. 
Rating:
5.0

Customer did not leave a comment.

Patrick R. 
Rating:
5.0

Customer did not leave a comment.

DONNA D. 
Rating:
5.0

Customer did not leave a comment.

Monte S. 
Rating:
5.0

Excellent service

SANTOS M. 
Rating:
5.0

Customer did not leave a comment.

JAMES T. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

MARITZA D. 
Rating:
5.0

No improvements-we were very pleased with the experience.

CRYSTAL G. 
Rating:
3.0

Promotions at most facilities except for the one gnu my home would’ve been nice to receive some type of coupon or discount as a move-in special also would be nice if there was a referral code since I’ve recruited to others To obtain storage units at the same location

Fred C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

gerald b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

timothy J. 
Rating:
5.0

Had a great experience

charlie w.  |  Overall Experience 
Rating:
4.0

Check the trucks better

GERALD B. 
Rating:
5.0

The staff was more than helpful they were Kind as well... thank you Damon, Jason. I have been there total of 7 years... always great!!!

MARY H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NEIL S. 
Rating:
5.0

Customer did not leave a comment.

Beth M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth G. 
Rating:
5.0

First time doing a return at this location. Return was quick and easy. No problems at all.

TODD G. 
Rating:
5.0

Customer did not leave a comment.

Jessica a.  |  Overall Experience 
Rating:
5.0

Kassie went above and beyond to make sure we were happy and helped us through a lot. She is a fantastic manager and this is the best uhaul we have ever been to. Staff is always so fantastic and polite! We will definitely go back and continue to use them.

Calissa E.  |  Overall Experience 
Rating:
5.0

The whole process of reserving, renting, and returning the cargo van was seamless. Great customer service !!

PHILLIP R. 
Rating:
5.0

Customer did not leave a comment.

HERMINA C. 
Rating:
5.0

Customer did not leave a comment.

Garrett C. 
Rating:
5.0

The only problem was y'all should check the tires as well as the lights because I literally road on a ball tire and it was shaking and snatching side to side and you really don't notice until u on a long stretch going where you going. Other than that the associate/ personnel I dealt with was Awesome!

Shequita W. 
Rating:
5.0

Employees were EXCELLENT to work with!

ed K. 
Rating:
3.0

Customer service sucks every time.

Cambry H. 
Rating:
5.0

Customer did not leave a comment.

James E. 
Rating:
4.0

Customer did not leave a comment.

BILLY L. 
Rating:
5.0

Customer did not leave a comment.

Anna D. 
Rating:
5.0

Customer did not leave a comment.

DARLENE B. 
Rating:
5.0

The employees were terrific

JAMES B. 
Rating:
4.0

Customer did not leave a comment.

Cristian C. 
Rating:
5.0

Everything was perfect. Thank you so much for making my moving experience go smoothly.

Eunice T. 
Rating:
5.0

Thank you for your help, everyone was wonderful.

LOUIS S.  |  First Impressions 
Rating:
5.0

Everyone was very helpful, thank you again.

Louis S. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

lee s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen H. 
Rating:
5.0

Kassie was great. She was training a new employee and explained everything in detail to both of us. I very much appreciated her attention to detail and professionalism. I was also very pleased with the cleanliness of the vehicle.

CRYSTAL G. 
Rating:
5.0

Customer did not leave a comment.

Tad P. 
Rating:
5.0

Excellent overall service :)

Tom M. 
Rating:
5.0

Richard was personable, and instrumental, going out of his way to assist me. He escorted me to the trailers, measured the openings and offered suggestions and made it happen for the easiest pick up. Damon also was prompt to get me hooked up quickly and safely!

Donald C. 
Rating:
5.0

Knowledgeable and accomodating staff.

Andre H. 
Rating:
4.0

Customer did not leave a comment.

Charlie S. 
Rating:
5.0

Very good to deal with. As soon as I pulled in they got the trailer unhooked and I was out of their.

Kenneth F. 
Rating:
5.0

Customer did not leave a comment.

Nicole B. 
Rating:
5.0

Customer did not leave a comment.

ANUCHIT I. 
Rating:
5.0

Customer did not leave a comment.

DUANE G. 
Rating:
5.0

Great place to get a uhaul

JERROD A. 
Rating:
4.0

Customer did not leave a comment.

Roland L. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL H. 
Rating:
5.0

Customer did not leave a comment.

DALE W. 
Rating:
5.0

Customer did not leave a comment.

RALPH L. 
Rating:
5.0

Customer did not leave a comment.

Bradley M. 
Rating:
5.0

very helpful

Lewis B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
2.0

We were given a drop off location that was supposed to be open till 7. We were also told we could drop off mobile. Had to run up the road and was charged an additional fee. My reservation was changed from the start aswell. Had to put on twice the miles because they changed everything from start to finish. Not very happy. Have used you many times

Joel J. 
Rating:
4.0

Customer did not leave a comment.

Joel J. 
Rating:
5.0

Keep glass clean for safety and some sanitization will be great for next customer. Thank you.

Dale F. 
Rating:
4.0

Customer did not leave a comment.

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Pam B. 
Rating:
5.0

Very helpful even with services they could not provide

BURLESON D. 
Rating:
5.0

Customer did not leave a comment.

MARY H. 
Rating:
5.0

The weekend guy was outstanding Thank you R Hennessey 352-455-5151

robert H. 
Rating:
1.0

Customer did not leave a comment.

JORGE R. 
Rating:
5.0

Efficient and fast!

Deb C. 
Rating:
5.0

Customer did not leave a comment.

Donald Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Taosha D.  |  Online Move In 
Rating:
5.0

The gentleman help me a lot

Norma R.  |  First Impressions 
Rating:
5.0

Assistant manager greeted us when we arrived. The process of renting a storage unit was simple.

david L.  |  First Impressions 
Rating:
4.0

Cassie (hopefully I spelled it correctly) was ASWESOME. Very helpful & FRIENDLY!!! I dont ever leave a review but I had to just for her!!! You need more employees like her!!

Lori M.  |  First Impressions 
Rating:
4.0

They were awesome!! one unit didnt fit my needs.. so they moved me into one that works great right away!!

Leo T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

mark s.  |  First Impressions 
Rating:
5.0

Very satisfied with the convenience, assistance and help by staff to make moving my stuff in and maintaining my storage unit. Staff was very helpful when my lock froze up and I couldn't unlock it and finally had to cut it off but was able to purchase a replacement lock onsite. Little conveniences go a long way when things go wrong. Thanks

TODD G.  |  First Impressions 
Rating:
5.0

Everything was very easy, no problems

Roberta Z.  |  First Impressions 
No reviews have been submitted for this location.

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