Customer Reviews for U-Haul Moving & Storage of Eustis

3,387 reviews

15519 W US Hwy 441   Eustis, FL 32726
(W Of Bay St)

(352) 483-1577

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(352) 483-1577

15519 W US Hwy 441
Eustis, FL 32726
(W Of Bay St)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything went well will see you soon

james j  |  First Impressions 
Rating:
5.0

I would say more locations around this area that have plenty of vehicles available.

MARCOS V 
Rating:
1.0

Customer did not leave a comment.

wilman p 
Rating:
5.0

Customer did not leave a comment.

Jodi W  |  Overall Experience 
Rating:
5.0

Great customer service. Thank you! See you soon.

Mark T 
Rating:
5.0

Everything was fine for me

Eladio P 
Rating:
5.0

Just my luck an employee was outside and checked me back in and directed me to the area to park the trailer. I was not there for even four minutes. Great location.

JEFFREY P 
Rating:
5.0

The app needs a confirmation message when the customer returns a rental after hours. We followed the app's steps, but because there was no confirmation message communicating that we had correctly followed the steps to return out rental, we called customer service to confirm the trailer was recognized as received. That was an extra step that was unnecessary and delayed our return.

Stacy G 
Rating:
5.0

App was slow. The on site Rep was very knowledgeable and willing to assist. He was quicker than the App.

Paul G 
Rating:
4.0

Easy pickup. Could have been easier to get out of there site. Personnel did an excellent job

William S 
Rating:
5.0

I had to go inside to complete my check in due to the website not working, but the Uhaul worker Jason was very fast, efficient, and saved me alot of money. He did excellent 👌🏻 He even went out of his way to pull the truck around for me so I didn't have to back up the large Uhaul truck. Thanks so much!

Kelly B 
Rating:
5.0

Customer did not leave a comment.

Debra W 
Rating:
5.0

Over charged me for mileage I didn't do. Not happy.

Brandon P 
Rating:
5.0

Nothing

LARRY G 
Rating:
5.0

xx

DENNIS S 
Rating:
5.0

Customer did not leave a comment.

WILLIAM F 
Rating:
5.0

Customer did not leave a comment.

Jack A 
Rating:
5.0

Staff was awesome.helped us with what we needed

Carmella C  |  First Impressions 
Rating:
5.0

I rented the pick up truck and I believe her name was Courtney and I forgot the gentleman’s name but they were exceptionally nice and excellent customer service 🥰

Marsha G 
Rating:
5.0

Customer did not leave a comment.

Brian W 
Rating:
5.0

Customer did not leave a comment.

tracy m  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

shannon k 
Rating:
5.0

No issues

John S 
Rating:
5.0

Customer did not leave a comment.

Debra B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike W 
Rating:
5.0

Customer did not leave a comment.

Matthew R 
Rating:
5.0

… it was excellent … friendly and helpful staff

John W 
Rating:
5.0

Customer did not leave a comment.

Forrest T 
Rating:
4.0

The tire pressure light came on after 30 minutes into my 2 1/2 drive so I had to fill the tire 3 or 4 times along tye way. The people handling this on a separate phone number were useless. I dropped the car off with the same person I rented from (3-4 hours earlier) and it appeared to be the manager. The vehicle was turned in and I had no other issues whatsoever. Just today 2 days after my 3 1/2 hour rental someone calls from U-Haul and says there is a dent. I explained I had no accident whatsoever as the vehicle was checked in about 3 1/2 hours after I picked it up. It was my understanding I had to return by 4pm(5/12) since they planned on renting it to someone else that day. Very disappointing after the vehicle was checked in.

Steven S 
Rating:
1.0

I was charged twice back to back after I had canceled and had to wait 3-4 businesses day to get my money back. The storage room was not even cleaned prior to me moving my stuff inside. Lady said she had closed the account but did not and I was charged again. Need better training.

Alex G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin S 
Rating:
1.0

If their policy is to hand a customer truck keys and point to the hand truck and furniture dolly and tell you to match your key to the truck in the row outside and then you have to bring the truck to the building to load those items, I will never use this location again. Then the truck breaks down three times and the first time I call the location only to be told to scan the code on my receipt we can’t do anything. Roadside assistance over an hour wait time. Fortunately, my movers were the best and have experience with these U-Haul vehicles I would never have gotten the loaded truck unloaded. I had to pay two extra hours for movers-they were worth every penny-but I will rent a truck from any company other than U-Haul. We have used them for over 20 years but this experience was very disappointing. When I returned the truck and explained what happened the answer I received was to come see the manager tomorrow. They should be reaching out to me not me to them.

Frances E 
Rating:
5.0

THE LADIES WHO OPERATE THIS FACILITY WERE VERY COURTEOUS, KNOWLEDGEABLE & HELPFUL

George L 
Rating:
5.0

Customer did not leave a comment.

paul n 
Rating:
5.0

Delivery was quick and easy. Drop off the same. Good place to do business.

HOWARD D 
Rating:
5.0

I really can’t think of anything that needs improving.

Nelida C 
Rating:
5.0

Great folks to work with!

ROBERT C 
Rating:
5.0

Customer did not leave a comment.

Christpher C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah C 
Rating:
4.0

For drop off, have a sign or something stating that is where you drop it off.

Diana L 
Rating:
4.0

Customer did not leave a comment.

John M 
Rating:
5.0

I can't believe I forgot her name, but the young woman who helped me was exceptional!

Lyn S 
Rating:
5.0

Customer did not leave a comment.

Julio N 
Rating:
5.0

Customer did not leave a comment.

jamie h 
Rating:
5.0

Customer did not leave a comment.

Michael M  |  Overall Experience 
Rating:
5.0

The two ladies that run the store are absolutely fantastic! Quick efficient, friendly, and they get you in and out of there in no time excellent job.

Ralph Q 
Rating:
5.0

Customer did not leave a comment.

Keith V 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L 
Rating:
5.0

The customer service was good, the employees were friendly and helpful.

Diana J 
Rating:
5.0

Customer did not leave a comment.

elvis p 
Rating:
5.0

Customer did not leave a comment.

KENNETH A 
Rating:
4.0

For some reason a furniture dolly and a utility dolly were added to my reservation without my approval. We supplied our own. Other than the unauthorized charges, this was a good experience

joshua e 
Rating:
4.0

Customer did not leave a comment.

Kelly K 
Rating:
5.0

The trailer did what was supposed to do without any problems. The staff at the Eustis location were very accommodating.

Robert K 
Rating:
3.0

Air conditioner not working

Michelle M 
Rating:
3.0

Customer did not leave a comment.

Emily G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

teresa m  |  Overall Experience 
Rating:
5.0

Clean the windshield

Cris B 
Rating:
5.0

Customer did not leave a comment.

JUANITA V 
Rating:
5.0

Great staff, very kind and personable

Shayna L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Moralba M 
Rating:
4.0

Customer did not leave a comment.

Frances V 
Rating:
5.0

Customer did not leave a comment.

David W 
Rating:
5.0

Professional, pleasant, I wzs very pleased

Timothy H 
Rating:
5.0

Excellent customer service, quick and efficient.

TITO S 
Rating:
5.0

Five stars for excellent customer service!!

Mary H 
Rating:
5.0

Customer did not leave a comment.

Gabrielle C 
Rating:
5.0

Customer did not leave a comment.

Gracia J 
Rating:
3.0

Ac wasn’t working. Gas never full. Such an inconvenience.

Michelle M 
Rating:
5.0

They were excellent!!

Raymond M 
Rating:
4.0

Customer did not leave a comment.

Kristen M 
Rating:
5.0

Customer did not leave a comment.

Shayna L 
Rating:
5.0

Customer did not leave a comment.

Nancy L 
Rating:
5.0

Gentlemen had to complete the transaction on his phone. It was reported your computer system has been down for several hours. What would you do if an employee didn’t know to use their phone and could not assist customers? This is where the gentleman gets kudos for going above and beyond.

RICH M 
Rating:
5.0

Customer did not leave a comment.

Jeffery F 
Rating:
5.0

Staff was very professional and friendly. We rented a 6X12 cargo trailer, and it was in excellent condition. Tires looked new. They hooked it up to our SUV for us. I was glad they were open longer hours than most (until 7 PM) as we were able to check it back in on the same day and receive the final paperwork/receipt at that time. I highly recommend this dealer/location.

Barbar M 
Rating:
5.0

Customer did not leave a comment.

Ivette R 
Rating:
5.0

Customer did not leave a comment.

inga h  |  Overall Experience 
Rating:
5.0

The manager of this facility Kassie Reeves has a strong sense of customer service going above and beyond to make sure that you are extremely satisfied. She was able to multitask by providing mentorship and guidance to her new employees while tending to the customer. Overall, outstanding service by the manager of this facility

LUIS V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda M 
Rating:
5.0

Everything was great compared to my last rental at another location. It would be nice for the employee's, if someone was to get there golf cart fixed and that would cut down time to and from the back area where my trailer was!

Robert J 
Rating:
5.0

I have never had a problem at this location an I've used this location about 4 or 5 times

voston w 
Rating:
5.0

Would use again if needed.

Frank D  |  Overall Experience 
Rating:
5.0

Kassie Reeves is a fabulous representative of your company. She went above and beyond in so many ways. Made my experience great!, I ended up later in the day at a uhaul in Newport richie... ugh just ugh no comparison at all

Jeannine H 
Rating:
5.0

Customer did not leave a comment.

Karla V  |  Overall Experience 
Rating:
5.0

Nothing

Terrese H 
Rating:
5.0

The only issue I had was returning the vehicle after hours. I couldn't get the mobile app to work properly, so I had to just drop the keys in the box and hope that everything was okay. That's not an issue with the facility, though, but rather an issue with U-Haul's technology.

Mitchell H 
Rating:
5.0

Customer did not leave a comment.

Chris M 
Rating:
1.0

It was so much to return the vehicle and then they charged me extra after I had put 20$ in the tank and had to drive back to Uhaul knowing the meter would move a little . I had a horrible experience . And will be requesting for a refund .

NIJERIA P 
Rating:
5.0

Customer did not leave a comment.

William T  |  Overall Experience 
Rating:
5.0

Great customer service. Very friendly and helpful.

JOSE Y 
Rating:
5.0

Quick and easy

Ramon P 
Rating:
5.0

very nice staff and helpful

William T  |  Online Move In 
Rating:
5.0

No improvement need I loved the customer service she was Excellent and very Professional

KRYSTAL W 
Rating:
5.0

Good security. Clean. No pests. Climate control worked well.

Frank C  |  Overall Experience 
Rating:
3.0

Quoted 1 price billed for extras that were not stated

Richard S 
Rating:
4.0

Customer did not leave a comment.

Rafael V 
Rating:
5.0

Polite., helpful staff.

GEORGE B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert P 
Rating:
5.0

There isn’t any other reason to improve on .The stuff was terrific and very polite. Highly recommend this location to everyone. Keep up the amazing work!

Tamara M 
Rating:
5.0

Staff is an awesome and incredibly helpful

Sarah v 
Rating:
5.0

Customer did not leave a comment.

JOHN R 
Rating:
5.0

everything was great from check in and picking up truck to ease and time of returning truck.

Roger A 
Rating:
3.0

The person who checked in the equipment didn’t!!!! Got an email from U-Haul saying I still had the trailer almost a week after I dropped it off A call to the location and the girl was helpful and sorted it out

Catherine P 
Rating:
5.0

Customer did not leave a comment.

Alexis F 
Rating:
5.0

Customer did not leave a comment.

Carlos Q 
Rating:
5.0

They both did a great job

joel h 
Rating:
1.0

Customer did not leave a comment.

rodrigue t 
Rating:
5.0

Customer did not leave a comment.

Tania W 
Rating:
5.0

I've used them several times and they are always great.

John S 
Rating:
5.0

Everything was great. I had more stuff that could fit in the storage unit. So I stopped by leesburg u-haul. I got a bigger unit. I came back to Eustis. I explained it to the young man. He said no problem. He even refund my money. That I was not expecting. Because it was 100% my fault. Thank you again.

Richard C  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JENNIFER W  |  Overall Experience 
Rating:
5.0

Nothing the office staff was great and very knowledgeable

Paul A 
Rating:
5.0

Customer did not leave a comment.

Kenneth G 
Rating:
5.0

Customer did not leave a comment.

martha R 
Rating:
5.0

Customer did not leave a comment.

Cynthia S  |  First Impressions 
Rating:
4.0

Thank You!! Great customer service!!! Helpful and Kind and Understanding!!!! thank You!!

jerome p  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David O 
Rating:
5.0

Customer did not leave a comment.

Scott L 
Rating:
5.0

Customer did not leave a comment.

James O 
Rating:
5.0

Customer did not leave a comment.

Gregorio P 
Rating:
5.0

Let me start off by saying that Cassi & Damon were great to work with. They were always helpful, friendly & knowledgeable when needing assistance with all moving & storage needs. Paul Vollmer

Paul V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brent H 
Rating:
4.0

Customer did not leave a comment.

Peter H 
Rating:
5.0

Customer did not leave a comment.

deborah f  |  Overall Experience 
Rating:
5.0

I like that my unit was in the A/C and everything felt very secured at all times.

Monica M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Meryl M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tania S  |  Overall Experience 
Rating:
5.0

I really appreciate and enjoyed the security, felt very comfortable with the unit.

david r  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tattina U  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL F  |  Overall Experience 
Rating:
5.0

They are ALWAYS great here at this uhaul that’s why I will drive out of my way to use them. Love the general manager and the front desk staff

Ruth C  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Michael G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan L  |  Overall Experience 
Rating:
3.0

I feel that the price is too high and other facilities are actually lower in cost.

ROBERT A  |  Overall Experience 
Rating:
1.0

I filed two complaints in Sept. Both regarding all the leaves, debris and dirt....resulting in a hefty dry cleaner bill for my winter sweaters....no one even called me?? Today, 11/4/23 I came to collect my stored items and close the acct. For unit #529 and I was horrified at what I mice/rats had invaded and chewed, peed and pooped on so many of my things I NEED A CALL FROM CORP--ASAP!!

Carolyn M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Salena Y  |  Overall Experience 
Rating:
3.0

Unit was dirty. Door difficult to slide locking portion.

Christine N  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Terry M  |  Overall Experience 
Rating:
4.0

I had a problem at one of my units, where there was a leak coming from the next unit beside me. I reported it 3 times and was told that they could not get ahold of the owner of the unit to see why and what was leaking.

Terry M  |  Overall Experience 
Rating:
5.0

I would like to thank you for having such a clean and safe place for me to store my stuff. I just wish you weren’t so far away

shenita c  |  Overall Experience 
Rating:
4.0

Jason, Understood my situation and worked to resolve the problem quickly and fairly.

RALPH L  |  Overall Experience 
Rating:
1.0

Tyler was very helpful and friendly. Honestly he was the best customer service I have experienced in years!! He is very hard working and efficient.

DAMON R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDa E  |  Overall Experience 
Rating:
2.0

Have had a storage unit for over 8 years for over 6 months you have to call 30 to 40 times to try to pay your bill and I would be most happy to give you copies of my phone bill then you have the balls to charge a late fee if not payed on time if you don't answer there it go to main office that a Bigger joke after your on hold on any emotion you try even the brake down line 35 to 40 min of waiting on hold it hangs up I don't pay any of my 30 other bills on line but I was forced to 2 times with you to avoid late fees I even tex the Manger over 2 weeks ago about this no response but she has time after you don't answer your phones for day to send a email your bill is do.i took my stuff and found a new place to store it .Peter L Pappas 352-613-5346

PETER P  |  Overall Experience 
Rating:
5.0

Great storage, great uhaul rentals and great staff. Facilities were clean and secured. Will definitely recommend this location

Joel M  |  Overall Experience 
Rating:
4.0

the staff always helped when i needed it

Leo T  |  Overall Experience 
Rating:
5.0

The young blonde girl who checked me in was GREATLY

Kelly P  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Pete W  |  Overall Experience 
Rating:
1.0

Hello I Gave A Bad Reviews Because To Off My Flat Screen Televisions Are Damaged On The Internal Board on The Inside Due To Extreme Heat From Storage and Heat I need to File a Insurance Claim !

Nikeshia L  |  Overall Experience 
Rating:
5.0

Please be advised your employee Jason went above and beyond helping me with transportation, storage, and a car hauler. My plans changed multiple times and he was extremely patient and worked with me every step of the way. He is a valuable employee.. THANK YOU JASON!

tiffeny b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James V  |  First Impressions 
Rating:
5.0

Excellent customer service!

Thomas O  |  Overall Experience 
Rating:
3.0

They didn’t have the storage unit I reserved and online it said it did and I got charged more money for the storage and had to get the bigger one because they didn’t have the one I reservation.

Nikeshia L  |  Online Move In 
Rating:
1.0

My wife died I was in the hospital with civic they sold my things I realize I was behind they wouldn’t let me pay over the phone I’m upset with management at Eustis uhaul

Rex C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

inga h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

debra k  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gayle S  |  Overall Experience 
Rating:
5.0

Kassie went above & beyond with my truck rental and later with a storage rental. I was under duress with this move, trying to care for my son, who has Stage 4 Lung Cancer and the fact that I had 6 broken ribs due to a car accident. At one point she was actually there to help me get out of the truck! She is truly a great asset to U-Haul, I hope she is receiving the pay she deserves.

Carolyn M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

inga h  |  First Impressions 
Rating:
4.0

The staff member was friendly and helpful

Kimberly W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen A  |  Overall Experience 
Rating:
3.0

Staff was great! Tried their best to help. However , not being able to access facility easily while moving is was a hassle. The gate would not open with code or remote. Staff stated that outage occurred in system causing issue with many tenants. This has caused my move more time and inconvenience than necessary. Again i want to note that the staff went above and beyond to try to assist, but it was just wildly inconvenient when dealing with move and trying to access unit.

Mark A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert G  |  Overall Experience 
Rating:
1.0

All of our stuff was infested with ants. A lot had to be thrown away. Waste of money

Kennedie F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MELISSA K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas H  |  Online Move In 
Rating:
2.0

All of my stuff is full of ants and bugs. Will not recommend this place.

ANNETTE B  |  Overall Experience 
Rating:
5.0

Awesome customer service, someone always there!

Sandra W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glenn L  |  Overall Experience 
Rating:
5.0

The Young lady was very helpful and friendly. She was very professional and patient.

david r  |  First Impressions 
Rating:
2.0

The ceiling of my 10x10 unit was covered with rest and old paint , or something. Another customer backed into the door if my unit which left a huge dent and difficult for me to open the roll up door. When the door was hit, the impact knocked a HUGE amount of the ceiling debris down onto all my belongings. A HUGE MESS. Also, I moved out of Florida last September (2022). I gave 95% of my belongings away before I left. A couch, loveseat and king mattress were left- I called 3 companies to donate them to...Goodwill, Habitat for Humanity and Salvation Army. NONE of them would take them because they weren't in perfect condition! I had no truck to remove the stuff. My ex tried to turn in the keys & key fob but Manager wouldn't accept it. Instead of throwing away the stuff and charge me $300-$500, they simply kept charging me.....they want roughly $1500. now. Unbelievable.

Janice R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia S  |  Overall Experience 
Rating:
5.0

Has a wonderful staff.

robbi c  |  First Impressions 
Rating:
5.0

It was just the storage I needed for a few things for a short time till I got the room painted that this this stuff was in.

JOHN R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

oscar m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine T  |  Overall Experience 
Rating:
5.0

We were only in there a short time and after turning over the entire contents to U-haul I would have thought the last payment would be cancelled.

dorothy b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wanda F  |  Overall Experience 
Rating:
5.0

For the time my merchandise was at U-haul, I recieved excellent customer service. Easy payment method and quick hands-on maintenance when needed for the unit!

Wendy O  |  Overall Experience 
Rating:
4.0

Staff very helpful and available. Unit itself left unclean. AC portion moldy from AC not having been drained. We are tearing out moldy drywall and removing damage to make the area usable. We have had several large units in this facility and have always made repairs and upgrades at our cost. We appreciate getting the unit because of the high demand. I realize rental damage is a part of doing business. I would appreciate an option for a better unit if available in the future. Thank you

michael o  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

suzette c  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Neal B  |  First Impressions 
Rating:
5.0

Kassie Reeves GM is really kind and caring Jason White is awesome and the best

jason w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amy s  |  Overall Experience 
Rating:
2.0

Terrible communication

Anthony F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WELDON S  |  First Impressions 
Rating:
5.0

I've been dealing with this company for a long time especially this location every time I go there I'm very much please with the staff the cleaning I will always give this company a five-star no matter if it's good or bad thank you for your service

Martha M  |  Overall Experience 
Rating:
5.0

This by far was my best moving experience of all times. The movers were great, friendly and fast. My stuff was handled with h care. They placed each item in my storage nice and neatly. My only complaint is that I had 3 dead cockroaches in my new unit, a dead centipede, and other bugs, put for the most part the storage was cool and spacious. I’m a happy customer

shenita c  |  First Impressions 
Rating:
5.0

Professional and friendly! A lot of businesses today could learn fro them...

Paul V  |  Overall Experience 
Rating:
5.0

Great Place and Staff

Rodney D  |  Overall Experience 
Rating:
5.0

Awesome experience from online booking to processing on site in person

Simon W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joenidza M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

charles s  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jill L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEANETTA B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JERRY M  |  Overall Experience 
Rating:
5.0

24 hour access would have been great.

Christopher C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

paul s  |  First Impressions 
Rating:
4.0

I feel I should have been given a discount considering a couple weeks ago I helped you guys relocate one of your overdue / missing trucks in the middle of the night and it must have been missing for a while because y'all were there within an hour and a half and had a tow company pick it up I asked if there was any type of reward for this or anything which I wasn't too concerned with getting but I was told that I would be getting a call from somebody and nobody ever responded I never even got a call from a representative at U-Haul thing thank you for going out of my way to help you guys recover a truck and that's all I really looked for was for somebody just to call and say thank you but I didn't get it thank you for any kind of discount or anything so do you think I'll ever help you guys find one of your missing trucks again I only use U-Haul because I was in a pinch and had to and we'll be moving my storage unit to a different location that's not a U-Haul as soon as I able to get another unit at my other storage thank you for taking the time to read this if you really did if anybody would like to reach me my phone number is 352-800-8278 thank you for your time. Nicholas

Lawrence K  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Diane S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn J  |  Overall Experience 
Rating:
4.0

Please send documentation that the unit has been closed. Printer wasn’t working and I never Received an email

BECKY P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stephanier B  |  First Impressions 
Rating:
4.0

Not very accommodating. Short staff

Diane S  |  First Impressions 
Rating:
4.0

The young lady that runs the office is GREAT!!!!

RICHARD E  |  Overall Experience 
Rating:
3.0