Comentarios de los clientes para U-Haul Moving & Storage of Eustis

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Eustis

Clasificación general:

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Phillip M.
Clasificación:

The uhaul location was great, the vehicle was great, the $311.00 to rent the vehicle for 7 hours was to much. $.99 a mile + the gas to refill was to rich for my blood. Will probably need to do this again in a few months, will come up with another plan.

Charles F.
Clasificación:

El cliente no dejó un comentario.

Lakeisha H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Latravios T.
Clasificación:

Give your employees here in Eustis Florida a bonus. I have been going here for years and the service is always excellent

Christina D. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

Theodore B.
Clasificación:

El cliente no dejó un comentario.

Tony J.
Clasificación:

All went well with the pick up an drop off.

cynthia H.
Clasificación:

The mileage was read wrong and contacted office to verify and have a credit given. no one never called me back. In fact I returned the vehicle at 12:15 and I received a message at 5:11 asking if I needed more time to use the vehicle. Someone in the office doesn't know what they are doing. I suggest you take a picture of the mileage at the time you return the vehicle due to them increasing the figure to make money off of you. this situation never got resolved based on lack of communication with them to re check the mileage on the vehicle . it would have been that simple to rectify. .

Kenneth G.
Clasificación:

El cliente no dejó un comentario.

James B.
Clasificación:

El cliente no dejó un comentario.

PETER D.
Clasificación:

El cliente no dejó un comentario.

Gary S.
Clasificación:

El cliente no dejó un comentario.

WILLIAM H.
Clasificación:

Polite, courtious, helpful.

Carl F.
Clasificación:

El cliente no dejó un comentario.

Mark v. | Overall Experience |
Clasificación:

Staff was very nice. Storage unit was a disgrace, My boxes became filled with cockroaches, which I did not find out about till moving the boxes in the back of the unit that had been there for 4+ years. My movers refused to move four of them because of the roaches. Much debris and leaves fell from the top of the unit, causing 1/4" of debris and leaves accumulating on top of the boxes. There was also signs of water damage to some of the boxes. No attempt was ever made in 4+ years to gain access to the storage unit to preform any kind of bug spray inside the unit. I would have expected better from U-Haul, considering the unit rent paid over four years. Would not use this location again. Mark Van Saun

Sam L. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

mark s. | First Impressions |
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El cliente no dejó un comentario.

Steven H.
Clasificación:

This company is fortunate to have Kassidy as a manager. Her can do spirit makes doing business here a pleasure.

Tex B.
Clasificación:

El cliente no dejó un comentario.

Yvonne F.
Clasificación:

El cliente no dejó un comentario.

Dorothy W.
Clasificación:

Truck steering was way out of alignment. It was very obvious and should have been caught before it was rented. It was not easy driving like this for 8 hours.

paul W.
Clasificación:

Pretty crowded

JOSHUA F.
Clasificación:

El cliente no dejó un comentario.

Burney W.
Clasificación:

El cliente no dejó un comentario.

TODD G. | First Impressions |
Clasificación:

Very satisfied with the convenience, assistance and help by staff to make moving my stuff in and maintaining my storage unit. Staff was very helpful when my lock froze up and I couldn't unlock it and finally had to cut it off but was able to purchase a replacement lock onsite. Little conveniences go a long way when things go wrong. Thanks

john R.
Clasificación:

El cliente no dejó un comentario.

Randall M.
Clasificación:

The original location I had chosen to drop off my rental does not take trucks and the owner was rude and disrespectful and a terrible representative for uhaul. The location listed above was wonderful

Michael T.
Clasificación:

El cliente no dejó un comentario.

Charles F.
Clasificación:

El cliente no dejó un comentario.

Brian N.
Clasificación:

El cliente no dejó un comentario.

David B. | Overall Experience |
Clasificación:

Excellent facility and very friendly and knowledgeable staff ! Five stars for this facility!! David T Blain

KEN J.
Clasificación:

El cliente no dejó un comentario.

Lucille S.
Clasificación:

El cliente no dejó un comentario.

Jan F.
Clasificación:

El cliente no dejó un comentario.

Duane A.
Clasificación:

El cliente no dejó un comentario.

Clark I.
Clasificación:

The only thing I have noticed that when you pull out the ramp, it's was dirty, it's had had funky smell inside truck storage. Another then that your new management was very pleasant and nice. Wait time to return took abit longer, but picking up the truck wasn't wait. Other then that I was pleased..

PATRICK M.
Clasificación:

don't charge your customers for additional days that your customer does not use the equipment !!!

LAFAYETTE H.
Clasificación:

El cliente no dejó un comentario.

Debbie H.
Clasificación:

El cliente no dejó un comentario.

DARLENE S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

MICHAEL C.
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El cliente no dejó un comentario.

Heather R.
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El cliente no dejó un comentario.

Colin S. | Overall Experience |
Clasificación:

No Problems - everything perfect. Friendly assistants.

Stanley T.
Clasificación:

El cliente no dejó un comentario.

Ronak P.
Clasificación:

El cliente no dejó un comentario.

Cathy S.
Clasificación:

El cliente no dejó un comentario.

Elliott O.
Clasificación:

Outstanding experience 🐊

Bobby B. | Overall Experience |
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They have a great staff they’re always helpful and always polite did a great job thanks appreciate all all of them!

Timothy R.
Clasificación:

The person that received my vehicle when I returned it was very attentive and knowledgeable Great customer service!!!!!

Brian V.
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El cliente no dejó un comentario.

Virginia K.
Clasificación:

Have a separate line for people who already filled out their info so they can get on their way and not waste time..

AUSTIN B.
Clasificación:

Make sure equipment is maintained..headlight out..

Sinclair D.
Clasificación:

El cliente no dejó un comentario.

Barbara M.
Clasificación:

El cliente no dejó un comentario.

Michele L. | Overall Experience |
Clasificación:

My unit was broken into. I was notified by your staff to come check my unit and when I did I realized immediately that someone has been in my unit. I called the police as directed. Then your employee has the nerve to question me as to how someone got into my locker. I’m very dissatisfied with U Hauls inability to keep my belongings safe. On top of that the insurance company acts like they don’t want to cover my losses.

LIsa C.
Clasificación:

El cliente no dejó un comentario.

Stephanie P.
Clasificación:

El cliente no dejó un comentario.

william O.
Clasificación:

El cliente no dejó un comentario.

Christopher W.
Clasificación:

When a customer tells you of an concern about the rough ride of your equipment and how the tires and noise level of said equipment are extremely loud and not normal dont act like your not concerned about the issue.

FIORAVANTA I.
Clasificación:

outstanding service

Kenneth G.
Clasificación:

El cliente no dejó un comentario.

KATHRYN L.
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El cliente no dejó un comentario.

Henry S.
Clasificación:

Thanks to the friendly and helpful staff!!

Morris P.
Clasificación:

The system for no contact is a serious problem. Rental cars have been doing no contact for years, please review yours as soon as possible. Very stressful and unneeded checks and balances after you have credit card, driver's license and other personal information then you need two additional contacts to verify. Way to complicated for a rental.

Edeana G.
Clasificación:

The inside of the trailer we rented the floor was very week and buckle when you stood on it. I weigh a whole 145 pounds and the floor was so weak when I walk on it, it buckle underneath me. Couldn't put as much in trailer so now I have to make another trip

Lynn W.
Clasificación:

Please get better lighting!! Yesterday while attempting to return the truck I couldn't see and I didn't feel safe!! It was PITCH dark!! I will never rent from this location in the evening because of this major issue!!

Laura D.
Clasificación:

I rented truck on 9/13 9am for a day from Jason White (great person and very professional) and then called to office extending to 9/16 but returned on 9/15 at 12:45pm but offife was closed, I left truck and went back after lunch to complete checkin with Cassy (manager), she was having an issue getting the truck checked in i was told I would get an email which I did not get and still do not have receipt in email. On 9/16 Cassy (manager) called me asking if I needed to extend rental. I reminder her that I returned the truck yesterday with her and reminder her i need receipt, she blamed the Uhaul software for not checking in the truck correctly. The manager for this location should be better and should be able to rememder what she did in the last 24 hours.

CHARISSE P.
Clasificación:

El cliente no dejó un comentario.

David G.
Clasificación:

El cliente no dejó un comentario.

Mark B.
Clasificación:

El cliente no dejó un comentario.

Brent K.
Clasificación:

El cliente no dejó un comentario.

Ron K.
Clasificación:

Possibly one more customer service rep. full time inside only..Very busy..Remove all boxes from show room..Place one of each on Wall for display..Great People..

DANIEL D.
Clasificación:

El cliente no dejó un comentario.

Juanita V.
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El cliente no dejó un comentario.

Richard M.
Clasificación:

El cliente no dejó un comentario.

Lindsay V.
Clasificación:

El cliente no dejó un comentario.

JAMES J.
Clasificación:

The team here does an awesome job! I am a frequent customer there and they are all awesome. Get you in and out as quick as possible!

Timothy T.
Clasificación:

El cliente no dejó un comentario.

James E.
Clasificación:

El cliente no dejó un comentario.

George K.
Clasificación:

Everything was great with the rental of the trailer.

JOSEPH R.
Clasificación:

El cliente no dejó un comentario.

John M.
Clasificación:

El cliente no dejó un comentario.

GARY H.
Clasificación:

El cliente no dejó un comentario.

SCOTT B.
Clasificación:

El cliente no dejó un comentario.

James W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Brian J.
Clasificación:

I rented a trailer a week in advance online. I called the location the day before because I noticed they did not open until 9am and my reservation was for 8am. I wanted to know how that all worked and they told me they did not have the trailer but they were going to find one and bring it to the location and they would call me back that day. They never called me back and worse, when I got to the location. There was no trailer. Called the 1800Uhaul number and was on hold for 40 minutes until someone could help me just to be told to call a different number that wasn't open yet. Called the new number at 9am and was transferred 8 times because they said I was not in their reservation area. Finally someone from the Tallahassee location tracked me down a trailer that was further away and out of my way but agreed to pick it up from that location. By the time I picked up the trailer, I was 3 hours behind schedule. I asked the new location about the $50 reservation guarantee and they told me “good luck because of the location I picked first.” The trailer did it's job and it was in good condition for my use but I feel like I was jerked around all morning and was not compensated for the reservation promise because no one wanted to admit it was their fault. Wish I could have had a better experience. Thank you.

Troy D.
Clasificación:

El cliente no dejó un comentario.

Roxie H.
Clasificación:

El cliente no dejó un comentario.

Vernon K.
Clasificación:

This was a last minute rental and everyone at U Haul did what was necessary to see that I got a truck to complete the job I was doing that day.

Roger C.
Clasificación:

The young lady was very efficient, friendly, helpful and professional. I would recommend this location to others.

debbie g. | Overall Experience |
Clasificación:

Great people. Used for years. Will use again when necessary. Thanks 👍

clark O.
Clasificación:

El cliente no dejó un comentario.

Carol S.
Clasificación:

I am a florist for Wedding's and I have used this U-Haul for many yrs.they are by far the#1 in my list of U-Haul vendors. They have never let me down, my band r always on promises clean full gas and always mechanically sound fast also always courteous, professional Service.. they are six stars in my book..

Robert M.
Clasificación:

Was greeted quickly. I didn't have to sit and wonder if someone knew I was there. Service was friendly.

faypatrick R.
Clasificación:

Great Customer Service!

Kelvin W.
Clasificación:

Not a thing! On my two trill

CHARLES S.
Clasificación:

THE YOUNG LADY REEVES WAS VERY PLEASANT AND I APPRECIATED HER VERY CALM CUSTOMER SERVICE THAT SHE GAVE ME.

Timothy K.
Clasificación:

Try the have the size of truck that was reserved available for the renter. The truck I had to take was way too big.

NATHANIEL W.
Clasificación:

I waited 20 minutes for the manager to show up and provide the rental truck. When I returned with the truck the store was open, but the door was locked and no one available to receive the truck. After waiting with other customers for several minutes I left the keys in the overnight drop box. The Manager charged me a $21 "after hours service fee". I had to call customer service and wait for an hour to request a refund.

Donna L.
Clasificación:

When we arrived for drop off the computer was down. The man was definitely stressed about it and told us to leave our keys and contract with him and he would take care of it when the computer was fixed. “You can stand here forever or you can trust me” “Don't you trust me?” Very short tempered. The info was not entered until the following morning and we were charged a late drop off fee. So I guess I shouldn't have “trusted” him. This happened on August 18, 2020. We picked up van August 17th at 6:30pm and returned van August 18th at 6:10pm. Van was not registered until August 19th at 7:27 am. The van was back ahead of schedule. I will never “dont you trust me” at UHaul again.

Matthew D. | First Impressions |
Clasificación:

Great people to do business with.

Joan C.
Clasificación:

Bearing was going on driver side of truck, I informed them Was able to hold to next morning. Husband and I are older and it was a tough move for us Great people

Michael Z.
Clasificación:

This is the second time we rented a car transport and had a blowout on the road both times. Tires on these things need to be better monitored for wear and tear. This Could have been a dangerous situation.

William B.
Clasificación:

Really nice guy checked in our equipment, and even helped with some directions.

William B.
Clasificación:

El cliente no dejó un comentario.

Myrna C.
Clasificación:

El cliente no dejó un comentario.

Lowell H.
Clasificación:

El cliente no dejó un comentario.

Dena K.
Clasificación:

ty,,I appreciate your friendly staff :)

Robert C.
Clasificación:

El cliente no dejó un comentario.

LAURA LEE R.
Clasificación:

The customer service phone people I spoke with were awesome

Nancy K. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Alyssa H.
Clasificación:

Personnel were helpful when they were around. seem overworked. One worker saw a line of 3 groups, and said she'll be right there. We waited for about 3 minutes, which wouldn't be bad except in COVID times. I have rented a uhaul 4 times in the last 6 years, I have never had to be in the truck and turn on the blinkers and such, but I had to at this location.

Cynthia J.
Clasificación:

Over all very good experience and friendly service

Victoria R.
Clasificación:

Did everything in a timely matter very courteous kind and welcoming when I came into the office

tonya D.
Clasificación:

I think that the price should not be the same for a couple hours as it is for 24 hours. I put less than 30 miles on the truck had it for less than 3 hours and paid $81. That's a bit much I think I brought it back on full and completely clean. Everyone was nice place and truck was clean but I got better deals elsewhere.

vivian h. | Overall Experience |
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Great customer service! Had some issues with the gates but nothing horrible. I know they are a constant struggle!

Linda K. | Overall Experience |
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El cliente no dejó un comentario.

Mindy W. | Overall Experience |
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El cliente no dejó un comentario.

Sonja W. | First Impressions |
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El cliente no dejó un comentario.

Susan M. | Overall Experience |
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El cliente no dejó un comentario.

Richard K. | Overall Experience |
Clasificación:

From my first visit to my last, your personnel could not have been more attentive & courteous. I would not hesitate to use your facility again or recommend it.

kittie j. | Overall Experience |
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El cliente no dejó un comentario.

bill m. | Overall Experience |
Clasificación:

good facility

kyle b. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

John h. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Glenn L. | Overall Experience |
Clasificación:

Renting a unit here was great. Everything was clean and well maintained. The staff were helpful and friendly. Looking forward to using the service again next year.

Jiovanni Y. | Overall Experience |
Clasificación:

The manager Kassie as well as Damon are a please to deal with. Very helpful and nice. Would HIGHLY RECOMMEND! Restrooms are always clean which is much appreciated. I've not only rented stoarge but trucks and trailers as well. I will be back again.

Janira S. | Overall Experience |
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El cliente no dejó un comentario.

david m. | Overall Experience |
Clasificación:

I did not give a rating because I am very mad. You sure know how to hurt a person. No pro-rating no refund and had paid the next month a few days before. I was told that is in the contract. Rip off.

James T. | First Impressions |
Clasificación:

Was treated professionally and quickly. Process took approximately 15 minutes and done. Explained and shown

Karen H. | First Impressions |
Clasificación:

The staff was so nice and the experience was quick and easy.

kelsey s. | Overall Experience |
Clasificación:

Clean and maintained. Day hours ended early though.

Beryl M. | First Impressions |
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No commentt

Carlos O R. | Overall Experience |
Clasificación:

Employees are friendly and helpful, I needed help unloading a toolbox from a truck I went to the office and asked in a few minutes someone was there helping me unload my tools.

Juan G. | Overall Experience |
Clasificación:

The staff was very helpful for everything I ask for.

Carlos O R. | First Impressions |
Clasificación:

Employees are friendly and helpful

Shaun B. | Overall Experience |
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Our only disappointment is that roaches and/or mice got in to some of our boxes and defecated on some of our stuff and ruined it. Otherwise, an ok experience.

lindell d. | Overall Experience |
Clasificación:

David and Damon were very helpful. They were patient with me and other customers. I heartily would recommend this U-Haul center to others.

Nicholas R. | Overall Experience |
Clasificación:

I stored my stuff for a little more than a year. When we moved everything put this past Saturday everything was infested with roaches, they are in absolutely everything! Probably have to make a claim.

Roberta Z. | First Impressions |
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Everything was very easy, no problems

lindell d. | First Impressions |
Clasificación:

The attendant was helpful and friendly.

Nick M. | First Impressions |
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No problems, truck drove nicely. All contacts were what I would want. Thanks!

Donna Lynn H. | Overall Experience |
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I was pleased with the overall experience. The staff were polite and helpful on site and on the phone. My only complaint was that I was unable to receive a refund for the early move out.

Todd D. | First Impressions |
Clasificación:

Excellent costumer service

MARGRET J. | First Impressions |
Clasificación:

Damon was very nice and helpful! I had trouble stepping on door pad and sliding lock lever at the same time....I'm only 5'2"...hopefully that stretch will be easier for me. Thanks Damon!

Mike C. | Overall Experience |
Clasificación:

Great job

Jay K. | Overall Experience |
Clasificación:

Happy with the facilities

TIFFANY N. | Overall Experience |
Clasificación:

The staff was very highly helpful and friendly. I will definitely recommend this storage unit. I always come back to this storage place when I move.

Tammy P. | Overall Experience |
Clasificación:

Great customer service!!!

Laurie S. | Overall Experience |
Clasificación:

Great rental space and clean storage area!

Laurie S. | First Impressions |
Clasificación:

Very nice and clean facility

Jacqueline A. | First Impressions |
Clasificación:

all was fine

Lisa S. | Overall Experience |
Clasificación:

Love the service place and the people. Customer service was excellent!! Ty for your service and Have a bless and prosperous New Year!!

Steven M. | First Impressions |
Clasificación:

Customer service is great prices are high. I will probably find a cheaper unit in the near future.

Lisa S. | First Impressions |
Clasificación:

Except one thing That's not my address I don't live in Leesburg. That's my boyfriend address. Other than that you guys are great!!

Jannice P. | Overall Experience |
Clasificación:

Great staff to work with.

Donna B. | Overall Experience |
Clasificación:

Very helpful

christine h. | Reservation |
Clasificación:

I decide to sale the furniture I want need the storage .Thanking you in advance.

Mark M. | Overall Experience |
Clasificación:

Had a good experience with them, whenever I needed something done, they helped me

Deborah F. | Overall Experience |
Clasificación:

Have always uses UHaul over the years. Will continue to do so when needed. Office staff were friendly & helpful.

Rose B. | Overall Experience |
Clasificación:

Very friendly and knowledgeable staff.

brenda s. | Reservation |
Clasificación:

Great! Thankyou for ur kindness an help.

ANDREW K. | Overall Experience |
Clasificación:

Very accommodating. Staff was very cordial and helpful.

JANICE R. | Overall Experience |
Clasificación:

Over the 3 year and 7 month period that I had various size units, there were a few glitches here and there, but overall everyone worked with me and I was very happy with the units and the staff.

tim w. | Overall Experience |
Clasificación:

thanks just what i needed when i needed it

Joseph W. | Reservation |
Clasificación:

Great service awesome employees they assisted with fixing a fuse in my vehicle from the trailer that blew it for the electrical issue. Made it possible to move to a smaller storage from large.

rohanah a. | Reservation |
Clasificación:

Great service.

Mary G. | Overall Experience |
Clasificación:

….

JOHN H. | Reservation |
Clasificación:

Fast, knowledgeable and accommodating. Will do business with this location again. Thanks guys!

Cheryl S. | Overall Experience |
Clasificación:

Good service was appreciated

Don L. | Overall Experience |
Clasificación:

Good facility

TRAVIS W. | Overall Experience |
Clasificación:

I have always had great service form the staff at this location. I would highly recommend this location.

Carol B. | Overall Experience |
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Safe and convenient would definately use again

kevin s. | Overall Experience |
Clasificación:

The staff at this uhaul are awesome!!

Paula H. | Overall Experience |
Clasificación:

This was my 3rd time to use rmthis facility. As always it was a pleasant experience.

CHERYL A. | Overall Experience |
Clasificación:

Everything was fine No problems

SAM R. | Overall Experience |
Clasificación:

Nice facility

Jerry H. | Overall Experience |
Clasificación:

Very pleased with the facility served my purpose, however I would suggest completely closed areas it could have been easy to access another persons storage area with a ladder

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